Safeguarding Adults Survey Results

August 2015

ContentsWhat we found out...................................................................................3

Public Survey........................................................................................3

Workforce Survey................................................................................10

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What we didWe were asked by the Safeguarding Adults Board to undertake some engagement work to help shape the next York Safeguarding Adults Strategy.

We created two surveys, one for the public, one for people working in health and care. Both were available online. We also asked York People First to create an Easy Read version of the public survey. We also circulated paper copies and a printable version of the public survey.

These surveys were available from the end of April, and remained open until the end of July.

We received 28 responses to the workforce survey, and 39 to the public survey.

This report was completed in addition to our planned work for the year.

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What we found out

Public Survey

Question 1.

22%

7%

2%54%

10%

5%

Would you know what to do if you or someone you care about was being abused?

YesNoDon't knowTell someoneWalk awayOther

Respondents 39, giving 41 answers.

Of those who would tell someone;

29%

29%

5%

10%

5%

24%

I would tell

PoliceSocial ServicesFriendsFamilyChurchOther service

4

Question 2

Police

CYC / Safeguarding te

am Staff

Family, fri

ends, carers

Voluntary / f

aith organisa

tion

Named perso

n they k

now

Advocate GP

Mental health

team CQC

Don't know

6 5

29

20

74

2 1 1 1 1

Who would you feel safe to talk to about this?

Question 3

43%

10%10%

10%

7%

7%

7%

3%3%

Are there people, places or organisations where you feel able to talk about worries of

this kind?Voluntary groupsPoliceCYC Social Services / Safeguarding Friends and familyChurch / Community CentreRelevant inspection authority, CQCMental Health servicesGPAdvocacy

5

Question 4

23%

17%

14%9%9%

6%

6%

6%

6%3%

3%

Are there people, places or organisations that should be able to help you?

Voluntary groups PoliceCYC Social Services / Safeguarding ManagersMental Health staff including psy-chiatrists, counsellors

Family

Church CarerGP AmbulanceSolicitor / Financial advisor

Question 5 - If you or someone you care about was involved in a safeguarding case what would you want from people responsible for investigating it?

This word cloud is generated from all the responses. The larger the word, the more it was used. Me = 6 times. Right = 2 times

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Question 6

92%

8%

Would you want support to help you through the process?

YesNoDon't know

38 responses, 35 yes, 3 don’t know3 text responses giving yes answers. These included a statement “I would like to have support… from the police and my friends… because then I would feel safe”

Question 7

Family and fr

iendsStaff

Voluntary

groups

CYC Social S

ervice

s / Safe

guarding

A named indivi

dualGP

Police

Carer

Church /

Vicar

Mental H

ealth w

orkers

Community Centre

Housing M

anager

Senior Profe

ssionals

in releva

nt organisa

tions

11 11

87

64

3 3 3 31 1

2

Who would you look to for support?

7

Question 8

57%

43%

Are you aware that if you are worried that someone is being abused you can contact City

of York Council's Safeguarding Team?

YesNo

Comments

1. Yes, this exists, but have had no contact with them: Are they active, effective and discreet?

2. Like water off a duck’s back3. I am now and it is very useful to know the Safeguarding team4. I consider that the way carers are treated within mental health

services is so poor that it constitutes emotional abuse. However, it is easier to ask Safeguarding to investigate a specific incidence of abuse, whereas the problem is more one of continued let-downs of carers to the point where people become worn down and ill.

5. I greatly welcome their support but feel they have a very difficult role in the current system

8

Question 10

0-18 19-25 26-35 36-45 46-55 56-65 66-75 Over 750

2

5

11

7

3 3

5

What age are you?

Question 11

36%

64%

Gender

MaleFemale

9

Question 15

64%

36%

Do you consider yourself to be a disabled person?

YesNo

33 responses

Question 16

43%

57%

Are you a carer?

YesNo

7 responses

10

Workforce Survey

Question 1

89%

4%7%

Do you know what to do if you have a safeguarding concern?

YesNoNot sure

28 responses

Question 2

52%42%

3%

3%

Who would you talk to about your concerns?

Safeguarding teamLine ManagerColleaguesInform Family

33 answers within 27 responses

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Question 3

81%

19%

Have you attended safeguarding training?

YesNo

Comments

Online training only x 5 The online training questions need changing. I have been doing

the online training for 5 years and this is not challenging people In previous jobs face to face adults and children’s safeguarding

training. Current job e-learning only Was a very good session Levels 1, 2, 3 and 4

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Question 4

69%

8%

23%

Has the training given you all the skills you need to respond to safeguarding concerns?

YesNoNot sure

Comments I feel the training is out of date Appropriate for my post Didn’t go on any training Never had to put theory into practice yet But felt the training didn’t give a good understanding of the overall

process, just your bit. I like to know the full picture

Question 5If you or someone you work with was involved in a safeguarding investigation what would you want from the people responsible for investigating it?

This word cloud is generated from all the responses. The larger the word, the more it was used. Involved = 8 times. Timescales = 2 times

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Question 6

81%

8%

12%

Would you want support to help you through the process?

YesNo Don't know

Comments

To make sure I went through the correct process Depends how serious If the case was particularly troubling or complex

Question 7

Safeguarding team

Line manager Colleagues / peer support

Friends / family

CCG Police Health Depends0

2

4

6

8

10

12

14

16

15

10

7

1 1 1 1 1

Who would you look to for support?

14

Question 8

What does ‘Making Safeguarding Personal’ mean to you?

This word cloud is generated from all the responses. The larger the word, the more it was used. Person = 7 times. Know = 2 times

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Question 9

Is there anything you want the Safeguarding Adults Board to think about?

Key themes

Training

Better online training and awareness training TEWV run a parental mental health face to face course re risks to

children of parents who have mental health issues. This could be rolled out and extended to children whose parents have mental health or physical impairments which increase risk to the child. CHC nurses assess individuals in their own homes – more awareness of the impact on children / grandchildren is required

Scenario training as not sure people understand what constitutes abuse – greater promotion on the definitions of abuse for both physical and emotional; that abuse isn’t just confined to institutions it happens in people’s homes

Information

An information leaflet with a description for Safeguarding and how it affects myself as an admin team member

It would be useful to know contact numbers for the safeguarding team so we know who to contact

A directory of where to go for advice and support would be valuable

Prevention

It is not part of my role currently but I do need a general level of awareness

More understanding that as a nurse our aim should be to intervene before things become an issue. Many bad situations are caused by stress in carers. If we as nurses can identify these stresses sooner rather than later we could prevent situations from escalating. Remember we don’t just care for an individual we care for a family or a group of people

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There has to be an ethos that everyone understands that safeguarding is everyone’s business, and whether in work or private life, looking out for others is a moral obligation

General

CYC have some work to do in the process of involving the PCU Adult Safeguarding Team

Not really relevant to my daily job How safeguarding links with other options for resolving problems

within families or neighbourhoods, and how we make it easy for people to get the right help as fast as possible. Wider awareness of routes through other processes might help keep capacity in the safeguarding team for where it is most needed

Question 10

Do you have any other comments you would like to make?

I would not hesitate to contact you as any kind of abuse is not acceptable

Need more advertising about safeguarding in both workplace and the public eye

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Question 12

56%

16%

12%

8%

4%4%

How would you describe the organisation you work for?

HealthcareNHSStatutoryVoluntary and Community SectorCare HomeHealth

Question 13

11-50 51-100 101-500 500+

1

8

3

10

How many people are employed by your organ-isation?

18

Question 14

19-25 26-35 36-45 46-55 56-65

5

1

7

10

2

What age are you?

Question 20

13%

79%

8%

Are you a carer?

YesNoFormer carer

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Contact us:

Post: Freepost RTEG-BLES-RRYJ Healthwatch York15 Priory StreetYork YO1 6ET

Phone: 01904 621133

Mobile: 07779 597361 – use this if you would like to leave us a text or voicemail message

E mail: healthwatch@yorkcvs.org.uk

Twitter: @healthwatchyork

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Web: www.healthwatchyork.co.uk

York CVS

Healthwatch York is a project at York CVS. York CVS works with voluntary, community and social enterprise organisations in York.York CVS aims to help these groups do their best for their communities, and people who take part in their activities or use their services.

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