what talent wants, talent gets - peoplepulse€¦ · dealing with petty issues; insufficient time;...

Supporters:

WHAT TALENT WANTS, TALENT GETS

A study of what the top 10% of the world’s employees want at work

BY JAMES ADONIS

James Adonis • [email protected] • www.jamesadonis.com • Ph: +61 2 9331 2465

WHAT’S THIS ABOUT?

We surveyed 260 of the world’s most talented employees to find out what it is they want at work. These employees were identified as being within the top 10% of the workforce in the companies.

45% of these employees are in Australia, 45% are in North America, and the rest are from other countries around the globe. They consist of all ages and across most industries.

On the following pages you’ll find precisely what they want and expect from their employers in order to remain engaged and in your employ.

Enjoy!

SUPPORTERS

CEO Online—www.ceoonline.com—is a 24/7 global centre of learning, providing an expansive research library of the latest in management development and thought leadership from around the world. Learn from articles, case studies and expert opinions about:

• Motivating or retaining staff • Making teams more effective • Managing conflict • Business growth and performance • Leadership styles or attributes • Workplace culture and change • International commerce • Strategic and business planning

• Marketing and customer relations • Health and well-being

The subscription-based CEO Online web site (www.ceoonline.com.au)was developed in association with The CEO Institute to provide business leaders and managers with timely, relevant, and leading-edge business information.

This survey would not have been possible had it not been for the support of PeoplePulse and CEO Online. I sincerely thank them for their generosity and partnership.

With over 150 local clients, PeoplePulse is one of Australia’s leading providers of online survey software for HR related surveys.

PeoplePulse is a cost-effective online survey and feedback tool that enables Management to collect accurate feedback from employees, clients and candidates.

PeoplePulse surveys help Management to gain rich and revealing insight in identifying key problems, soliciting new ideas, gaining feedback on performance and increasing referrals.

PeoplePulse surveys can be completed by recipients and the results viewed by Management from anywhere in the world via the Internet. Management can collate, analyse and report survey results in real time.

Find out more about PeoplePulse at: www.peoplepulse.com.au


1Supporters:

0%

0%

0.22%

0.44%

0.55%

1.44%

1.55%

1.55%

1.66%

1.77%

2.88%

4.09%

6.31%

6.86%

7.08%

7.41%

7.74%

7.96%

8.30%

9.85%

10.29%

12.06%

More breaks

None of the above (you’re self-motivated)

Competitions

Tangible incentives (such as movie tickets, gift vouchers, etc)

Other (please specify)

Influence over others

Coaching

Exposure to senior management

Bonuses / Commissions

Training

Additional responsibility

Autonomy

Opportunities for career advancement

Great colleagues

Using your natural talents in your role

Interesting work

Learning opportunities

An excellent manager

Flexibility

Challenging work

Meaningful work

Salary

What motivates you the most at work?

“Other” responses:

Ideas listened to and acted on; Reaching goals; Being evaluated; Recognition: More annual leave.


2Supporters:

Rather not say8%

No21%

Yes71%

Do you love your job?


3Supporters:

What do you dislike most about your work?

0.47%

1.86%

1.86%

1.86%

2.10%

4.66%

6.06%

6.99%

8.86%

9.09%

9.79%

10.96%

15.62%

19.81%

Difficulty / complexity

The job itself

The company’s reputation

Clients / customers

Peers / colleagues

Too easy / simplistic

Level of influence

Little opportunity to use naturalskills and talents at work

Culture

Management

Career opportunities


Communication

Bureaucracy


Dealing with petty issues; Insufficient time; Lack of training; Office politics; Paperwork; Amount of work; Location; Outsourcing partners; Long hours; Lack of respect; Segregation between departments; Level of salary; Not enough clients; Lack of structure; Short-staffed; Burnout; CEO reputation; Colleagues not adhering to policies; Boring work; Shifting priorities; Too many urgent things; Nepotism; Distance from home; Micromanagement; Lack of processes; Stress; Lack of teamwork; No work/life balance.


4Supporters:

What do you like most about your work?

0%

0.16%

0.47%

2.49%

4.35%

5.13%

6.07%

7.93%

8.55%

9.64%

10.58%

11.20%

16.33%

17.11%

Too easy / simplistic

Bureaucracy

Little opportunity to use naturalskills and talents at work


Difficulty / complexity

Communication

Career opportunities

Management

Level of influence

Culture

The company’s reputation

Clients / customers

Peers / colleagues

The job itself

“Other” results:

Autonomy; CEO is a visionary; Part-time hours; Variety in work; Management encourages self improvement & out of the box thinking; Challenging; Deal with big issues; Flexibility; Learning opportunities; Potenital to make difference; Responsibility; Benefits.


5Supporters:

How satisfied are you with the recognition you receive for your work?

19.02%Very Satisfied

44.57%Somewhat Satisfied

13.59%Undecided

16.30%Somewhat Dissatisfied

6.52%Very Dissatisfied


6Supporters:

Which methods of recognition do you prefer?

1.15%

1.72%

6.02%

7.45%

10.60%

10.89%

13.47%

24.07%

24.64%

Certificates


Time off work

Additional responsibilities

Promotion

Public praise

Bonus

Private verbal recognition

Pay rise


Vouchers; Opportunities for profesional development; Trust; Support for ideas; Listening; Training.


7Supporters:

Do you feel that you’re paid enough for the work that you do?

Rather not say9%

Yes42%

No49%


8Supporters:

Who do you feel is responsible for helping you to achieve your career goals?

1.09%

2.72%

3.26%

18.48%

74.46%

Nobody

Human Resources


Direct supervisor

Yourself


A combination of management, HR, and individual effort; Mentors.


9Supporters:

Which communication methods do you prefer to receive from your direct manager?

0%

0%

0%

0%

0.32%

1.28%

8.01%

13.46%

24.04%

52.88%

SMS/ text message

Podcasts

Online social networking sites(like Facebook, MySpace,

LinkedIn, and Xing)


Instant Messenger (like Yahooand MSN)

Newsletters / memos

Phone

Team meetings

Email

Face-to-face


10Supporters:

How satisfied are you with your work/life balance?



4.60%Undecided




11Supporters:

Which of the following work/life balance initiatives do you prefer?

1.29%

1.29%

1.29%

2.26%

2.90%

2.90%

17.10%

19.68%

23.55%

27.74%

Part-time hours

Annualised hours (flexibility tospread your working hours

over the year as you choose)

Job sharing

Unpaid leave

Varying work patterns(changing rosters)


Self-rostering(choose your own hours)

Compressed weeks (workinglonger hours per day for more

days off during the week)

Flex time

Work from home


Reasonable hours and work load; Working normal business hours; Fewer work hours; Travel options; Longer breaks; Rostered days off; Family involvement at work.


12Supporters:

Which preferred method of development do you prefer to receive?

Rather not say8%Salary

0%

0%

0.22%

0.44%

0.55%

1.44%

1.55%

1.55%

1.66%

1.77%

2.88%

4.09%

6.31%

6.86%

7.08%

7.41%

7.74%

7.96%

8.30%

9.85%

10.29%

12.06%

More breaks


Competitions




Coaching



Training


Autonomy


Great colleagues


Interesting work



Flexibility

Challenging work

Meaningful work

Salary

6.52%

13.59%

16.30%

19.02%

44.57%

Very Dissatisfied

Undecided

Somewhat Dissatisfied

Very Satisfied

Somewhat Satisfied

0.91%

0.91%

2.13%

3.05%

7.32%

12.80%

16.46%

26.22%

30.18%

Podcasts and CDs


Videos and DVDs

Books / printed material

Online courses

Varied job experiences

Group training programs

Conferences and seminars

Coaching and mentoring


Ongoing education classes; University/college courses; Webinars.


13Supporters:

How satisfied are you with the amount of training and development that you receive at work?



12.07%Undecided




14Supporters:

How satisfied are you with the relationship you have with your direct manager?



7.65%Undecided




15Supporters:

How important is it for you to have a great relationship with your Executive team and CEO?


0%

0%

0.22%

0.44%

0.55%

1.44%

1.55%

1.55%

1.66%

1.77%

2.88%

4.09%

6.31%

6.86%

7.08%

7.41%

7.74%

7.96%

8.30%

9.85%

10.29%

12.06%

More breaks


Competitions




Coaching



Training


Autonomy


Great colleagues


Interesting work



Flexibility

Challenging work

Meaningful work

Salary

6.52%

13.59%

16.30%

19.02%

44.57%

Very Dissatisfied

Undecided


Very Satisfied

Somewhat Satisfied

0%

2.35%

6.47%

30.59%

60.59%

Very Unimportant

Unimportant

Neutral

Important

Very Important


16Supporters:

Which attributes do you admire most in a manager?


0%

0%

0.22%

0.44%

0.55%

1.44%

1.55%

1.55%

1.66%

1.77%

2.88%

4.09%

6.31%

6.86%

7.08%

7.41%

7.74%

7.96%

8.30%

9.85%

10.29%

12.06%

More breaks


Competitions




Coaching



Training


Autonomy


Great colleagues


Interesting work



Flexibility

Challenging work

Meaningful work

Salary

6.52%

13.59%

16.30%

19.02%

44.57%

Very Dissatisfied

Undecided


Very Satisfied

Somewhat Satisfied

0%

0.32%

0.32%

0.32%

0.48%

1.28%

1.44%

1.60%

2.88%

3.99%

4.15%

5.59%

5.59%

5.91%

6.39%

8.15%

8.79%

11.18%

11.50%

20.13%

Younger

Reserved / quiet

Older

Male

Female


Authoritative

Analytical

Outgoing / sociable

Focused on your personal success

Successful

Caring

Transparent

Direct

Hard-working

Availability

Collaborative

Mentoring style

Great communicator

Approachability


Integrity; Promoter of employees’ work; Experience; Leads by example; Listening skills; Vision; Intelligent; Educated/Qualifications; Understands expectations.


17Supporters:

How much do you care about your company’s mission and vision?

0.59%Rather not say

2.94%Not at all

8.24%A little

10.59%Somewhat

38.82%A lot

38.82%Totally


18Supporters:

What gets in the way of you being able to do a great job at work?


0%

0%

0.22%

0.44%

0.55%

1.44%

1.55%

1.55%

1.66%

1.77%

2.88%

4.09%

6.31%

6.86%

7.08%

7.41%

7.74%

7.96%

8.30%

9.85%

10.29%

12.06%

More breaks


Competitions




Coaching



Training


Autonomy


Great colleagues


Interesting work



Flexibility

Challenging work

Meaningful work

Salary

6.52%

13.59%

16.30%

19.02%

44.57%

Very Dissatisfied

Undecided


Very Satisfied

Somewhat Satisfied

5.78%

11.81%

13.49%

14.70%

16.87%

18.31%

19.04%


Incompetent peers

Outdated technology

Poor management

Bureaucracy

Short-staffed

Cumbersome processesand procedures


Overwork; Tiredness; Poor teamwork; Unrealistic timelines; Lack of communication; Information overload; Training; Customers; Lack of administration support; Micromanagement; Inexperienced leadership.


19Supporters:

What attracts you to a position the most?


0%

0%

0.22%

0.44%

0.55%

1.44%

1.55%

1.55%

1.66%

1.77%

2.88%

4.09%

6.31%

6.86%

7.08%

7.41%

7.74%

7.96%

8.30%

9.85%

10.29%

12.06%

More breaks


Competitions




Coaching



Training


Autonomy


Great colleagues


Interesting work



Flexibility

Challenging work

Meaningful work

Salary

6.52%

13.59%

16.30%

19.02%

44.57%

Very Dissatisfied

Undecided


Very Satisfied

Somewhat Satisfied

2.17%

4.97%

8.70%

9.63%

15.53%

16.15%

16.77%

26.09%


Better location

Flexibility

An inspiring manager

A reputable company

Opportunity for advancement

A more exciting job

A higher salary


Opportunity to build new initiatives; Opportunities to learn and grow; Clients; Culture; Benefits.


20Supporters:

What would put you off accepting a position with another company?


0%

0%

0.22%

0.44%

0.55%

1.44%

1.55%

1.55%

1.66%

1.77%

2.88%

4.09%

6.31%

6.86%

7.08%

7.41%

7.74%

7.96%

8.30%

9.85%

10.29%

12.06%

More breaks


Competitions




Coaching



Training


Autonomy


Great colleagues


Interesting work



Flexibility

Challenging work

Meaningful work

Salary

6.52%

13.59%

16.30%

19.02%

44.57%

Very Dissatisfied

Undecided


Very Satisfied

Somewhat Satisfied

2.06%

10.13%

14.26%

15.57%

16.51%

17.07%

24.02%


A long recruitment process

Unfavourable press in the media

A poor interviewer

Poor feedback from acurrent employee

Refusal to negotiate onsalary and benefits

Lack of rapport built with the managementand staff you’ve met


An unethical company; If the role was different to what was represented; Lower salary; Longevity in current position; Environmental record; Lack of benefits; Negative work environment.


21Supporters:

When seeking a new job, where do you look?


0%

0%

0.22%

0.44%

0.55%

1.44%

1.55%

1.55%

1.66%

1.77%

2.88%

4.09%

6.31%

6.86%

7.08%

7.41%

7.74%

7.96%

8.30%

9.85%

10.29%

12.06%

More breaks


Competitions




Coaching



Training


Autonomy


Great colleagues


Interesting work



Flexibility

Challenging work

Meaningful work

Salary

6.52%

13.59%

16.30%

19.02%

44.57%

Very Dissatisfied

Undecided


Very Satisfied

Somewhat Satisfied

1.17%

4.87%

5.26%

11.11%

13.26%

17.54%

21.25%

25.15%


Online networking websites

Seminars, conferences, andnetworking events

Directly on companies’websites

Recruitment agencies

Newspaper career sections

Word of mouth / existingcontacts

Online job sites


I’ve never looked for another role.


22Supporters:

How long do you plan on staying with your current employer?

6.55%3 to 4 years

11.90%2 to 3 years

14.29%Less than 12 months

20.24%1 to 2 years

47.02%Over 4 years


23Supporters:

How long do you believe is an adequate amount of time to remain in the one job before moving on?

0.60%Less than 12 months

13.69%1 to 2 years

26.19%Over 4 years

28.57%3 to 4 years

30.95%2 to 3 years


24Supporters:

If you were tempted to resign from your employer, what would make you stay?


0%

0%

0.22%

0.44%

0.55%

1.44%

1.55%

1.55%

1.66%

1.77%

2.88%

4.09%

6.31%

6.86%

7.08%

7.41%

7.74%

7.96%

8.30%

9.85%

10.29%

12.06%

More breaks


Competitions




Coaching



Training


Autonomy


Great colleagues


Interesting work



Flexibility

Challenging work

Meaningful work

Salary

6.52%

13.59%

16.30%

19.02%

44.57%

Very Dissatisfied

Undecided


Very Satisfied

Somewhat Satisfied

2.27%

2.92%

4.87%

6.82%

12.01%

17.86%

21.75%

31.49%

Better technology

A sideways job change


Change of management

A promotion

More flexibility

Change in jobstructure / tasks / responsibilities

More money


Nothing; Rewards and Recognition; Training; Closer location; More assistance; More resources to complete the job; Inspirational leadership.


25Supporters:

What’s the minimum pay rise that it would take for you to leave your current job to do the same work?

5.36%5% or less

14.88%31% or more

5.36%26% - 30%

17.26%21% - 25%

17.86%6% - 10%

19.64%11% - 15%

19.64%16% - 20%


26Supporters:

Thinking about the most recent job from which you resigned, what was your reason for leaving?


0%

0%

0.22%

0.44%

0.55%

1.44%

1.55%

1.55%

1.66%

1.77%

2.88%

4.09%

6.31%

6.86%

7.08%

7.41%

7.74%

7.96%

8.30%

9.85%

10.29%

12.06%

More breaks


Competitions




Coaching



Training


Autonomy


Great colleagues


Interesting work



Flexibility

Challenging work

Meaningful work

Salary

6.52%

13.59%

16.30%

19.02%

44.57%

Very Dissatisfied

Undecided


Very Satisfied

Somewhat Satisfied

1.63%

2.65%

3.47%

4.90%

5.92%

5.92%

5.92%

7.55%

8.37%

8.37%

13.67%

15.71%

15.92%

To start your own business

To get away fromyour colleagues

Promotion elsewhere

To work closer to home

To work for a morereputable company

For greater flexibility


To get away fromyour manager

You were bored

To work for a better company

More money

Limited opportunitiesfor advancement

For a more interesting job


Opportunity to move country; Retrenchment; Relocation; To be a housewife/househusband; Benefits; Bankruptcy; End of contract; High-pressured job.


27Supporters:

Where would you like your next career move to be?

4.76%

22.62%

63.10%

Down(stepping back)

9.52%Out

(starting your own business)

Sideways(different role, same level)

Up(a promotion)


28Supporters:

James Adonis, leading international expert on employee engagement, shows managers around the world how to engage their employees so that they become loyal high-performers.By the time he was 24, James was managing a team of 100. His major achievements have included taking a team that had employee turnover exceeding 70% and reducing it to zero where it was maintained for 2 years. He has also achieved employee engagement results that have exceeded not only the industry standard, but world’s best practice.

Recognised internationally as a premier expert on engagement and retention, James’s articles are regularly published in many countries. He is frequently featured in the media as a thought leader on people management and is the author of Love Your Team: How to halve your employee turnover in less than 90 days!, which is cur-rently on sale in all bookstores across Australia.Thought-provoking and entertaining, James’s keynote presentations and workshops show companies how to solve staff turnover, engage Generation Y, and win the war for talent. James has presented to audiences across Australia, Europe, Asia, and the Middle East, and for companies such as McDonald’s, American Express, Coca-Cola, and Gucci.In 2008, James is the President of the National Speakers Association of Australia (NSW Chapter) - the youngest person in the history of the Association to hold such an honour.

To download complimentary e-books on engagement, retention, and recruit-ment (valued at $60), or to join over 3,000 managers who receive James’s free Employee Engagement Newsletter, please visit www.jamesadonis.com and click on ‘With Compliments’.

About James Adonis


Supporters:

© James Adonis, 2008Feel free to forward this e-book on to anyone else you think

may find it of benefit. This e-book can be printed, re-sold, and distributed. However,

all that we request is that you do not amend any of the information contained within it and that you credit James

Adonis as the compiler of this e-book.

what talent wants, talent gets - peoplepulse€¦ · dealing with petty issues; insufficient time;...

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