By Kristian Norling | Search Solutions 2012 | 29 November 2012 | London

WHAT PRACTITIONERS SAY (THINK) ABOUT ENTERPRISE

SEARCH

Some stats and what enterprise search practitioners think

Organisation

Business

Users

Information

Summary

AGENDA

#ssol2012

@kristiannorling | @!ndwise

Reference: Clayton Christensen HBS

What job is search hired to do?

FIRST LET’S TALK ABOUT

MILKSHAKE...

to give us the right information when we need it!

BEST PRACTICE FOR

ENTERPRISE SEARCHWhat leading practitioners do

•Annual survey initiated in 2012

•Aimed at practitioners (with responsibility for search)

• Increase understanding in the bene!ts, problems

and trends in enterprise search

•The 2013 survey will open in January/February

About the survey

THE ENTERPRISE SEARCH AND FINDABILITY SURVEY/REPORT

sign up & download 2012 report

•170 respondents globally

•28 countries

•Europe: 59.4% (101 respondents)

•North America: 22.3% (38 respondents)

•60.8% > 1000 Employees

•North America: 71.1% global orgs

•Search vendors and integrators excluded

Hope to double the number of respondents in 2013!

Survey respondents and demographics 2012

IS IT EASY TO FIND THE RIGHT INFORMATION

WITHIN YOUR ORGANIZATION TODAY?

Source: The Enterprise Search and Findability Report 2012

nathansnider

MODERATELY OR VERY HARD

77%

ENTERPRISE SEARCH

48% lack of adequate tags. Also they

48% don’t know where to look and -hold on - they

What practitioners think about

49% inconsistency in how they tag content with a

64% have poor search functionality and have

33% don’t know what to look for!

ORGANISATIONPractitioners think

14% have a search strategy in place.

58% analyse search logs and

50% have less than 1 FTE working with search

58% says IT owns search and

71% says IT has !nal decision regarding search.

digging for gold

67% of the Very Satis!ed (VS) with their current search group and

83% (VS) have a person or group that is responsible for analyzing

user behavior and to make sure that search

supports business needs

71% of the mostly satis!ed groups do search analytics and

SEARCH ANALYTICS

HOW CRITICAL IS FINDING THE RIGHT INFORMATION TO YOUR BUSINESS GOALS

AND SUCCESS?

Source: The Enterprise Search and Findability Report 2012

IMPERATIVE OR SIGNIFICANT

75%

67% increase collaboration

59% have NO KPI:s

71% improve re-use of content/Information

87% accelerate retrieval of known information

Practitioners think

BUSINESS

62% do NOT calculate ROI/TCO

60% has NO budget or don’t know,

59% have NO KPI:s and

Practitioners think

BUSINESS

Practitioners think

USER84% have feedback functionality in the VS group

50% do user testing regularly in the VS group

30% use de!ned user target groups when designing

INFORMATION

67% of VS have a taxonomy in place and

83% have a metadata standard.

Practitioners think

30% have an information owner

53% have NO information lifecycle management

All users

User that publish content

IT

Records managers

Authors

Subject matter experts

Automated (by software)

0 12,5 25 37,5 50

%INFORMATIONPractitioners think

The number of Full Time Equivalents (FTE) is 1-2 or more.

what the Very Satis!ed DO with Enterprise SearchLEADING ORGANIZATIONS

have a taxonomy in place

67%

have metadata standard

83%do usage testing regularly

50%

have feedback functionality

84%

kristian.norling@!ndwise.com

@kristiannorling

@!ndwise

!ndwise.com

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