what is plebble?
DESCRIPTION
Plebble is an online meeting place between consumers and the businesses they use every day. This presentation gives an overview of how Plebble works and how businesses can get involved.TRANSCRIPT
Plebble.comAn Introduction
2
What is Plebble?
How Plebble works
Why businesses need Plebble
Contact Details
1
2
3
4
3
Plebble.com is a website where consumers rate and comment on the level of service and value for money provided by every business or other organisation in the UK.
Consumers use other consumers’ ratings/comments to find the businesses that give the best service/value and avoid those that don’t.
Businesses use Plebble to improve their service and reputation based on feedback and customer engagement
What is Plebble?Basic concept
4
How Plebble worksRatings process
5
How Plebble worksThe Plebble-rating
The means by which all businesses/organisations are measured
The “FTSE of Service” - proprietary algorithm
Plebble-rating™ ranges from –5 to +5
Plebble-ratings:- give Plebble.com a market feel- help consumers and businesses benchmark services- are updated in real-time
- are used to derive the Plebble-rating graph- create league tables such as best and worst
performers and sectors tables- are downloadable as widgets for websites, blogs
6
Quality and accuracy of data is critical
Useful information for consumers and businesses
Legal protection for Raters
How Plebble worksVerification and security
7
Why businesses need Plebble1) Traditional, “vertical” communication model
8
Why businesses need Plebble2) New, “horizontal” communication model
9
Why businesses need Plebble3) Leading to a new relationship with your customers...
10
Why businesses need PlebbleLIVE Feedback » Customer Engagement » Reputation Marketing
LIVE Feedback
Customer Engagement
Reputation Marketing
Brand Insight
LIVE Feedback
Customer Engagement
Reputation Marketing
Communication
LIVE Feedback
Customer Engagement
Reputation Marketing
Leverage reputation
11
For further information please contact:
Plebble Loyalty LimitedCourt Farm HouseOvertonBasingstokeHants RG25 3HF
Will PatersonCo-foundere: [email protected]: +44(0)20 7870 7158m: +44(0)7733 268 805
James PatersonCo-foundere: [email protected]: +44(0)20 7870 7419m: +44(0)788 751 7992