what is pfm
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PERFORMANCEMANAGEMENT
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Performance Management
Performance Management is a means ofgetting better results from theorganisations, teams and individuals
ithin an agreed frameor! of "lannedgoals, ob#ectives and standards$%Armstrong and Murlis &''()*
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The essence of "erformancemanagement is the develo"ment ofindividuals ith com"etence and
commitment, or!ing toards theachievement of shared meaningfulob#ectives ithin an organisation hichsu""orts and encourages their
achievement$% +oc!ett&'((*
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-o hat.s ne about it/
0t is holistic
0t has relevant subs1stems in "lace
Environment conducive to high morale
A "erforming attitude
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Aims of Performance Management
2hen e !no hat is e3"ected of us,and have "la1ed a role in forming these
e3"ectations, e ill do our best to meetthe e3"ectations$
2e can meet e3"ectations onl1 through
our ca"abilit1 and if e get su""ort fromthe 4management. through "rocesses,
s1stems and resources$
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5e1 2ords -hared 6ision of "ur"ose and aims of
the organisation
-hared E3"ectations%7 from the"erformer and the organisation
-trategic%gives a direction%an action"lan7
0ntegrated%%vertical, functional, humanresources individuals needs
8evelo"ment%7 9 ho and ho much/
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8eals ith2hat is achieved/
:o is it achieved/
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Concerns
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Factors a;ecting
"erformance Personal% -!ills, Com"etencies
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-co"e of PerformanceManagement 0t is a 4management "rocess.
Covers the hole range of business
Collective Res"onsibilit1 for each other.s"erformance and deliverables
0t ill be based on an anal1sis of "ast
behaviour and "ro#ect and evaluate
future behaviour Collective res"onsibilit1 for develo"ing
com"etence
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2hat.s rong itha""raisals/The1 have com"le3 variables
The1 include sub#ective elements
The1 are concerned more ith "eo"lethan ith "erformance
A""raising re=uires "s1chological s!ills
hich not all managers "ossess$
Measurement terms are com"le3
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2h1 do organisations go for PerformanceManagement/
Culture change+in! "a1 to "erformance
0m"rove "erformance
Customer -ervice
0m"rove com"etence0dentif1 training needs
8evolve control to line managers
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The "erformance managementc1cle
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Three Phases in PerformnaceManagement
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Measurable "erformance targets
+in! beteen managee learning, careerdevelo"ment and organisation goals
Pre%eminence of intrinsic needs overe3trinsic needs
Ownership by line management
C b ti M d l f th B h i
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Cybernetic Model of the Behaviour
change ProcessPsychological
Safety
Behaviour ChangeGoal Awareness
-u""ortiveness
Manipulation
Collaborative Goal - Setting
Helping interventions
Selective
einforce!ent
"!phasis on Self -
direction
#eedbac$ fro! the
"nviron!ent
Self - Contorl
Behaviour
Monitoring %
Control
Manipulations of
"&pectations
Atte!pts to
Achieve theGoal
"&pectation
s of Success
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Planning a Managee.sPerformance and 8evelo"ment -etting Ob#ectives
> Objectives are needed in every area where
performance and results directly and vitallyaect the survival and prosperity of thebusiness
Peter Drucker
Management b1 Ob#ectives5e1 Points articulation of organisational goals,goal setting, shared framework formeasuring performance
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Features of or!
-tructural Features
:uman Features
Cultural Features
Political Features
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