what is nest?
DESCRIPTION
What is Nest?. Something for everyone Holistic package of Advice, Support and Whole House assessment Complementary scheme to existing services Managed by British Gas with Energy Saving Trust as a material subcontractor. 0808 808 2244. Fuel Poverty. Fuel Poverty: Introduction. - PowerPoint PPT PresentationTRANSCRIPT
What is Nest?
• Something for everyone
• Holistic package of Advice, Support and Whole House assessment
• Complementary scheme to existing services
• Managed by British Gas with Energy Saving Trust as a material subcontractor
0808 808 2244
Fuel Poverty
Fuel Poverty: Introduction
• What is Fuel Poverty?
• Fuel poverty has 3 principle causes:- Low income- Fuel Costs- Energy Efficiency of the property
- Wall type- Double Glazing- Heating System
Fuel Poverty: Map
Fuel Poverty: Effects
• Condensation, dampness and mold
• Dust mites• Deterioration of the property• Cold-related illnesses• Respiratory illnesses• Allergies• Stress and anxiety• Increased risk of heart attacks
and strokes• Impaired quality of life• Social isolation
• Worry about fuel bills• Under heating homes• Heat one room• Increased illness• Interrupted sleep due to
cold• Children missing school
through illness
Nest
What is Nest?
• Something for everyone- Saving Money- Managing Money- Fuel Tariffs- Available Benefits
• Free Home Improvements through Whole House assessment• Complementary scheme to existing services
Hard to reach, hard to treat homes
• To qualify for Whole House Assessment (WHA) through Nest, you must:– Own or Privately Rent your home
– Claim Means Tested Benefit
– Living in an F or G rated property (SAP <39)
Means-tested Benefits
• Child Tax Credit where the household income is below £15,860• Council Tax Credit (excluding the single person occupancy
reduction)• Housing Benefit• Income Based Job Seekers Allowance• Income Related Employment and Support Allowance• Income Support• Pension Credit• Working Tax Credit where the household income is below
£15,860
Fuel Poverty
• Feels cold• No visible sources of heat• Visible source of heat – not in use
– why?• Mold growth• Paper is Peeling• Dampness and condensation• 1 warm room; rest are cold
F or G Rated Homes
• No central heating, or very inefficient central heating (10+ year old boiler)
• Solid/Stone Walls• Low levels of insulation• Single glazed windows• No further energy saving measures e.g. lightbulbs
Nest Support
• Improvements available for eligible households households include:• New Central Heating systems• Renewable Energy generation systems• Solid Wall insulation• Traditional insulation• Energy Saving devices
• Aim – Lift property from F/G to a higher rating
Nest Customer Journey
Nest Customer Journey: Application
•Energy Saving Trust manages applications to Nest
•Tailored advice and support is provided directly and through partners as appropriate
•Households complete remote Home Energy Check to identify Whole House assessment eligibility
Home Energy Check (HEC)
• Remote Questionnaire to ascertain probable household EPC rating
• 37 questions in total – can take around 20 minutes on average
• Experienced advisors support householder through process and assume ‘worst case’ if information unknown
HEC - House
What is the main wall type?Stone / Timber Frame / Insulated Cavity / Uninsulated Cavity / Solid Brick / Other How much loft insulation do you have?None / Up to 50mm (2”) / 100mm (4”) / 150mm (6”) / 200mm (8”) / 250mm (10”) / 250mm+ (10”+) How much of the property is double glazed?None / Some (25%) / Half (50%) / Most (75%) / All (100%)
Customer Journey: Installation
• British Gas assign Personal Customer Manager to householder
• Whole House Assessment confirms eligibility and recommends necessary improvements
• Works completed within 45 working days, subject to any dependent work e.g. Planning Permission, Gas Connection etc
Customer Journey: Aftercare
• Works inspected within 15 working days of install
• One year breakdown cover included
• Service Visit provided at first year anniversary
Working Together
Working TogetherAsks•We need to reach the hard to reach households – so we rely on local knowledge and community support•Tell us about what’s working and what the barriers are•Engage with departments in the local authority
Gives•Dedicated Partner support for information and training•Feedback – we will tell you the impact your organisation is having on Nest
Partner Support
• Outreach events• Roadshows• Day Centers• Direct Mail• Marketing• Communications
Referrals
2011-12 Year 1
Key Stats:•Over 14,700 Households supported
•Over 3,600 Households received a package of home energy improvements
2011-12 Year 1
Referring to Nest
• Referral to Nest is a referral for a ‘call-back’ from Advisor, not direct referral into Scheme
• You can refer directly via telephone or website
• Referral using our new portal system
Portal Update
Enter your referral and we’ll call them back. Alternatively, call Nest on
0808 808 2244 and ask the advisor to link your customer
to your organisation
http://partnerportal.nestwales.org.uk•User name:•Password:
Client Progress
The circles will be pink if the
corresponding stage has been
completed.
You can see the activity
undertaken on behalf of the
customer
Key Information
Nest Applications: Free phone 0808 808 2244
Nest Website: www.nestwales.org.uk
Partner Support: [email protected]
02920 475972
Thank you for listeningAny Questions?