what is “ emotional intelligence and why does it matter?
TRANSCRIPT
EMOTIONAL INTELLIGENCE
What is “ Emotional Intelligence
and Why Does it Matter?
EMOTIONAL INTELLIGENCE DEFINITION
“emotional intelligence refers to the capacity for
recognition our feelings and those of others for motivating ourselves and for managing emotions well in ourselves”
(Colemen 1998)/
EMOTIONAL INTELLIGENCE DEFINITION
“The ability , the capacity, skills and self perceived
ability to assess and manage one’s emotions and those of
others and the group”
DEFINITION 2
The complex ability to regulate our impulses, empathise with others and be resilient in the face of difficulties .
The amount of communication between the rational and emotional centres of the brain .
The 4 steps and Skills of Emotional Intelligence
4 componentsSELF AWARENESS & SELF REGULATION
SELF MOTIVATIONSOCIAL AWARENESSSOCIAL SKILLS
SELF AWARENESS- know thyselfKnowing one’s internal state, preferences, resources and intuitions
Emotional awareness- recognizing one’s emotions and their effects
Independence- the ability to be self directed and self controlled in your thinking and actions
SELF AWARENESS -Know thyselfAssertiveness- ability to clearly express your thoughts and feelings, stand your ground and defend your position
Self regard- ability to appreciate your perceived positive aspects and possibilities, as well as accept your negative aspects and limitations
Feel good about yourself- no arrogance
SELF AWARENESS…Self actualization- ability to realise your potentials, becoming involved in pursuits that lead to rich, meaningful life
Open to candid feedback, new perspectives, continuous learning and self development
SELF REGULATIONSelf control- managing disruptive emotions and impulses and keeping them in check
TrustworthinessAdaptability- flexibility in handling change
Taking personal responsibility
SELF MOTIVATIONAchievement driven- striving to meet or improve a standard of excellence
Commitment and aligning with the goals of the organization
Readiness to act on initiativesOptimism- persistence in pursuing goals despite obstacles and setbacks
SOCIAL AWARENESSEmpathy- skill at sensing other people’s emotions, understanding their perspective and taking active interest in their concerns
Political/ organizational awareness- ability to read the organization's emotional currents and power relationships
SOCIAL AWARENESS…Service orientation- ability to recognise and meet customers needs
Developing others- sending what orders need to develop
4.SOCIAL SKILLS- managing othersVisionary leadership- the ability to take charge& provide compelling leadership
Have influenceCommunication- ability to listen and send clear, convincing and well tuned messages
Change catalyst- ability to initiate new ideas and lead team to a new direction
SOCIAL SKILLS…Conflict management- ability to de escalate disagreements and orchestrate resolutions
Building bonds and teams- nurture instrumental relationships
CAN IT BE LEARNT
TIPS AND CREATING THE CULTUREDevelop a learning organizationSet clear goalsBreak goals into manageable steps
Practice what you learn and readReceive feedbackLearn the art of listening
Tips….An emotionally intelligent organization- no disparity between the values it proclaims and those it lives
Optimism- the driving force behind emotional intelligence
Quotes“Emotional intelligence is not
about being emotional, its about being smart with your emotions”
“ it is not the strongest of the species who survive, nor the most intelligent, but those who are most adaptive to change” -Charles Darwin
APPENDIX
THE TOP TEN “ Characteristics of an effective manager,” – personality,
behavioural skills and innovative techniques
1. Confident, professional and approachable 2. Committed, creative and compassionate3. Decisive, courageous and responsive (not reactive)4. “ integrity” – earns rather than demands respect5. Listens and maximises power of observations6. Effective communicators – skilled in verbal and non
– verbal languages.7. A motivator – inspires creativity and achievement 8. sets expectations: insists on civility, accountability
and performance 9. Delegates with confidence, keeps staff engaged and
recognises achievement10.A role model – always consistent and “ Walks the
Talk”
Dr Phil OsagieGlobal PR Strategist
Specialist on Emerging Markets and Africa
Email: [email protected]
Tel: +4167296945, +2348035651565
Blog: http://drphilosagie.posterous.com/
Web: www.jspcanada.com, www.jspcorporate.com