what is a skills based resume?

ADDENDUM:How to Write a Skills-Based Resume

Table of Contents Chapter 1: Resources on How to Write a Resume Pg. 1

1. Introduction to Skills Based Resume Pg. 2a. Skills Based Resume Example Pg. 3

2. Resume Content Pg. 4

Chapter 2: Tools to Help you Brainstorm for Your Resume Pg. 101. Skills Bank Pg. 11

a. Soft skills Pg. 11b. Hard skills Pg. 12

Chapter 3: Sample Resumes and Templates Pg. 151. Format and Content Overview Pg. 162. Resume Checklists

a. Format Checklist Pg. 17b. Content Checklist Pg. 18

3. Resume Template Pg. 194. Poorly Formatted Resume Example Pg. 205. Good Skills Based Resume Example Pg. 21

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Chapter 1: Resources on Writing a Skills Based Resume

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Skills Based Resume DescriptionWhat is a Skills Based Resume?A skills based, or functional, resume highlights your skills instead of your chronological work experience, as in a traditional resume format. This format focuses on specific skills and aspects of your experiences that are most transferable to the job you are trying to obtain. When you list employment details, you will include no detail about your duties in each position.

When is a Skills Based Resume useful?This type of a resume is particularly useful if the applicant has a limited work history or if past work experience is not directly related to the job one is applying for. By placing skills at the top, this format helps the recruiter focus on overall skills and qualifications as opposed to work history. It also allows for greater listing of your technical skills – more than in a traditional format – helping to highlight your qualifications for the position.

For the types of jobs Year Up grads are seeking, some recruiters use technology that searches for qualified applicants’ resumes based on the skills necessary for the positions. If the resume is read electronically, it can help significantly to include the right industry-relevant terminology at the top so that our grads’ resumes have an increased chance of showing up in the search results. Since other applicants will submit resumes in this format, using a skills-based resume will make you more competitive.

Below are tables depicting what the technology and resume search might look like:

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SHOWCASES SKILLS APPLICABLE TO

DIFFERENT FIELDS AS OPPOSED TO SPECIFIC WORK

HISTORY.

Note: The decision to use a skills based resume depends on the context, such as the potential employer and the market. Some recruiters and employers might still prefer a traditionally (chronologically) formatted resume. It is important to figure out which resume would be better for different situations and proceed accordingly.

Skills Based Resume ExampleJohn Doe

123 Main St., #4, Boston, MA 12345 | 888-123-1234 | [email protected]

Objective

Seeking an IT HelpDesk position at ICF International to improve company’s customer service through strong communication skills and technical knowledge.

Technical SkillsCisco IT Essentials (PC software and hardware); HP desktops & laptops; Dell desktops & laptops; Lenovo ThinkPad laptops; HP printers; General computer builds and repairs; Hardware installations and swaps

SkillsCollaboration

Generated workstation layouts to improve morale and productivity Partnered with associates and managers to plan and execute company move into new

building Assisted directors in deactivation and removal of servers from on-site rack space Decrypted and prepared hard drives for documentation by the security department

Reporting/Metrics Analyzed weekly feedback from internal website and prepared information in graphic

format to be presented to CTO Generated, tracked and maintained monthly status reports for companywide Divisional

Sales Mentor Program Reviewed, edited, performed analyses and complied data to be used for forecasting

obligations for $6 million dollar training budget

Administration Coordinated program and travel logistics for over 25 trainings (internal and external) per

calendar year Scheduled conferences/teleconferences, booked and set up rooms, ordered meals,

assembled packets for meetings at the corporate offices and in the field office as well Arranged department outings, events and celebrations

Work Experience

Customer Support Specialist, JP Morgan Boston, MA August 2010 – PresentService Desk Intern, Bank of America Boston, MA May 2010 – July 2010Sales Representative, Macy’s Weymouth, MA June 2008 – July 2010

Education

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HEADING: Basic contact information OBJECTIVE (optional): Different

for each job application (Pg. 8)

SKILLS: List 3-4 tailored to the specific job opportunity

(Pg. 10)

WORK EXPERIENCE: Positions listed should relate

to skills listed (Pg. 11)

EDUCATION: List YU first, then other current and past

education (Pg. 11)

TECHNICAL SKILLS: List hard skills relevant to the job

opportunity (Pg. 9)

mailto:[email protected]

Year Up/City College of San Francisco San Francisco, CAInformation Technology Training May 2014 – Present

Year Up is a leading one-year career development program with 250 corporate partners around the country; the program includes college-level courses, professional training, and a six-month internship

Enrolled in the Information Technology track to prepare for a Tier 1 technician or helpdesk role

Earning 18 credits towards an Associate’s Degree in IT at Cambridge College

LanguagesSpanish – professional fluency; French – basic working fluency

Resume ContentTailoring your ResumeMake sure you understand the job you are applying for so you can tailor your resume towards the skills and qualifications necessary for the position. Read job descriptions for the position from the employer you seek to work for and other employers to get a sense of the major skills employers seek for that position. Throughout the resume, showcase not only your skills but show how your experiences can benefit the employer.

Sections of Your Resume:Since you have limited space on your resume, it is important to structure your resume to best communicate your strengths to your potential employer. Sections should include:

1. Objective (optional): Brief statement of purpose2. Technical Skills: Simple listing of tech skills 3. Skills: Soft skills and hard skills with descriptions of experience4. Work Experience: Relevant experience first and then chronological5. Education: Year Up/College Partner and past college experience6. Other Relevant Section(s) (optional): Awards, languages, etc.

1) Objective

The objective statement summarizes the applicant’s career intentions and highlights the most important things the applicant has to offer. It should be no more than one to two sentences. This statement can be helpful on a skills based resume to tie together the various parts of the applicant’s experience and show how they are relevant to the applicant’s goals.

Examples:

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YOU CAN FRAME THE OBJECTIVE IN TERMS OF

LONG-TERM CAREER GOALS OR IN TERMS OF THE POSITION ALONE.

EITHER WAY, MAKE SURE IT SHOWCASES

YOUR SKILLS AND YOUR UNDERSTANDING OF

THE JOB.

OTHER SECTIONS

(optional): Can vary depending on the job needs

(Pg. 13)

To obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with people.

To build a rewarding career in the financial industry by leveraging my experience servicing institutional investor clients in Latin America, my background and my professional focus, energy and commitment.

To obtain a position with a company that will utilize my technical knowledge of Windows based operating systems in a customer facing, desktop support role.

My goal is to obtain a full-time position as a Desktop Support Technician. I can utilize my excellent customer service skills and IT knowledge to accurately troubleshoot for Windows, Macs, mobile devices, wireless routers and printers.

To obtain an entry level position in Information Technology, where I can exhibit my excellent customer service skills and technical problem solving abilities.

To obtain an entry-level position where I can use my excellent customer service and communication skills.

Customer service management where my experience can be utilized to improve customer satisfaction.

2) Technical Skills

List the skills that are relevant to the job you are applying for. This section should not take up much space, and it should be easy to read and find your skills.

Refer to the skills list later in the guide to find skills and technologies you may have learned at Year Up or your internship.

TECHNICAL KNOWLEDGE

Software: MS Word, MS Excel, MS PowerPoint, Outlook, Adobe Photoshop, Adobe Illustrator, Windows OS, Mac OS X, UbuntuHardware: PC assembling and maintenance, troubleshooting hardware and software problems, Installing and configuring peripherals, components and drives, Installing software and application to user standards

Examples:

TECHNICAL SKILLSProficient in Microsoft Office Suite (Word, PowerPoint, Excel, Outlook); Windows 7 and XP; Mountain Lion OS; Desk-side Support; ADiTaas Ticketing System; Software Installation; Troubleshooting; Cisco VOIP; Customer Service; LANDesk; Data Entry

Technical Skills: HP Quality Center, HP Sprinter, Microsoft Office, Connected Retailer, LANDesk, POS

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KEEP A MASTER LIST OF YOUR SKILLS AND

EXPERIENCES AND PICK FROM THOSE TO MORE EASILY CUSTOMIZE FOR

EACH JOB APPLICATION.

3) Skills

In this section, list soft and hard skills that are relevant to the job you are applying for and detail your experiences with each skill. You can list 3-5 skills, broad or narrow, and detail your experiences in bullets underneath each skill. For example, as a broad skill, you may list “Customer Relations,” or as a narrow skill, you may list “Salesforce Management.”

Converting Power Statements from traditional resume:It is not necessary to write completely new power statements under each skill. You can base your Skills Based Resume on the experiences in your traditional resume. You can mix-and-match statements from different work experiences in your traditional resume to be listed under a skill in a skills based resume.When listing experiences for each skill: You do NOT have to list the specific company or exact position held Make the bullets accomplishment statements describing experience in the area Make sure the skills relate to the employment you list later on in the resume – that is,

you should have gained those skills and experiences in the jobs you are highlighting on the resume

Eliminate industry-specific words since you are trying to show transferable skillso Example: You have healthcare experience but are applying for a job in a

different field – change the word “patient” to “client” or “customer” as the latter words apply to a broader range of fields

Refer to the skills list later in the guide to find skills and technologies you may have learned at Year Up or your internship. Examples:

Administration Skills Screened and audited service maintenance contracts for billing and credit

errors Assisted Service Sales Administration with printing, distributing, resolving

billing and credit issues, and filing contracts Helped to strengthen and organize a new department within the company Coordinated office administration and assisted with shipping

Network Engineering Strengthened and streamlined departmental functions by assisting in the

implementation of a new worldwide database application Extensive experience in modeling, designing, developing, and

implementing new database applications on a network Detailed experience with Office 2000 and XP applications, Oracle,

Psuedocode, Warnier/ORR, Internet navigation and installation of software Trained in Visual Basic, Unix and Access Responsible for developing test plans, scripts, and manual testing of

applications

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KEEP A MASTER LIST OF YOUR SKILLS AND

EXPERIENCES AND PICK FROM THOSE TO MORE EASILY CUSTOMIZE FOR

EACH JOB APPLICATION.

4) Work Experience

After the skills section, include a short work history section. Volunteer positions and internships can also be included in this section – not just paid jobs. If you were involved with an organization at your school or in your community for at least 1 month and gained relevant professional skills and/or experience that you would like to highlight in your resume, include it here. As mentioned in the section above, make sure you list the jobs that are related to the skills you are showcasing.

In this section, you should list the job title, company name, employment dates, and location, without any bullet points underneath.

Example:

Brook International Troutbrook, ORHardware and Software Support May 2001 – July 2004

Computer Resource Center, Portland Community College Portland, ORInstructional Assistant September 1999 – April 2001

Lawn Grass Growers of Oregon Portland, ORNetwork & PC Support Technician January 1999 – August 1999

5) Education

This section should include your educational history in reverse chronological order (industry relevant education should be included first).

Year Up/ College Partner should be listed first in this section. You may use a combination of the bullet points listed below or include all of them based on what is best for your situation. For example, if the potential employer is already familiar with Year Up, it may not have to include the first bullet point describing Year Up.

EducationYear Up/College Partner City, ST

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YOU CAN FORMAT THE WORK EXPERIENCE SECTION DIFFERENTLY THAN THE ABOVE EXAMPLE (ex: by including everything on one line), BUT

WHATEVER FORMAT YOU CHOOSE, MAINTAIN CONSISTENCY AND MAKE IT EASY TO READ.

Name of Year Up track Training Program start date - Present Year Up is a leading one-year career development program with 250 corporate

partners around the country; the program includes college-level courses, professional training, and a six-month internship

Year Up Track Description – choose from the list below Earning XX credits towards a Name of Degree at College Partner – choose from

the list below Relevant courses include: list courses

Choose your Year Up track from the list below and use the track description listed under it to describe your track in the Year Up program on your resume:

Financial Operations Enrolled in the Financial Operations track to prepare for a support role in

accounting or financeInformation Technology


Quality Assurance Enrolled in the Quality Assurance track to prepare for a software development

support roleProject Management

Enrolled in the Project Management track to prepare for a support role in project planning, execution, measurement, and controls

Customer Service Enrolled in the Customer Service track to prepare for a support role in satisfying

customers’ needs through effective communication and problem-solving Software Programming

Enrolled in Software Programming track to prepare for web and application development role and support role in identifying problems and finding solutions using Agile methodology

Anti-Money Laundering Enrolled in the Anti-Money Laundering track to prepare for a support role in

researching and investigating account and client activity at a financial institutionDigital Advertising

Enrolled in the Digital Advertising Track to prepare for roles in ad management and tracking, sales support, and account management support

Choose your Year Up College Partner and city from the list below to use on your resume:

Year Up / Atlanta Metropolitan College Atlanta, GAYear Up / Baltimore City Community College Baltimore, MDYear Up / Bellevue College Seattle, WAYear Up / Foothill College San Francisco, CAYear Up / Cambridge College Boston, MAYear Up / Community College of Rhode Island Providence, RIYear Up / Foothill College San Jose, CA

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Year Up / Harold Washington College Chicago, ILYear Up / Miami Dade College Miami, FLYear Up / Northern Virginia Community College Arlington, VAYear Up / Empire State College New York City, NYYear Up / Maricopa Community College Phoenix, AZYear Up / Florida State College Jacksonville, FL

You may also choose to include any post-secondary schools that you have attended. If you did not pass a course while attending a college, do not include it. Include your major or area of concentration and GPA if it is above 3.0. You may list a few of your courses if you feel that they are relevant to your current job search.

Example:Education

Year Up/Cambridge College Boston, MAInformation Technology Training May 2014 - Present



Earning 18 credits towards an Associate’s Degree in Business Management at Cambridge College

Relevant courses include: desktop support, IT helpdesk, computer networking, business writing, professional skills, software installation, and customer service

6) Other Relevant Section (s)

You can add any other headings that you feel will sell or highlight your experience for the position. For example, you may include awards and honors, professional affiliations, community involvement, projects completed, etc.

If you speak any language(s) besides English, you can include a section for that here.

Examples:

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ADDITIONAL SECTIONS ARE OPTIONAL – IF

YOU DON’T HAVE ANY RELEVANT

SECTIONS TO ADD, USE

THAT SPACE TO ADD TO

YOUR SKILLS!Professional Affiliations

Leaders in Fitness Education (LIFE) Club, Member CPR and First Aid Certification, American Red Cross

Languages: Spanish, professional fluency; French, basic conversational fluency

Chapter 2: Tools to Help you Brainstorm for your Resume

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Skills BankYou can choose from among the following lists of soft and hard skills to help you complete the skills section on your resume. Some of the skills listed are broad, while others are narrow. Choose the ones that are appropriate for each job, and your own experiences. Use them in power statements to showcase your qualification.

This list is not exhaustive – you can add other skills besides those listed here on your resume, based on what you learned at your site and your internship.

For the Technical Skills Section, reference the below skills as well as Page 18 of the traditional format resume guide.

Note: If a bullet is nested under another one, that means it is a specific skill underneath the larger category it is nested under – you may choose to list the narrow skill as your main skill, or describe it in your experiences under the broader skill.

Soft Skills Communication

o Written Communicationo Oral Communication

Entrepreneurial Presentation Public Speaking Community Minded Leadership Critical Thinking Team Work Problem Solving Conflict Negotiation Detail Oriented Efficient Worker

o Multi-Tasko Manage Time

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THESE SKILLS ARE NOT MEANT TO BE LISTED AS BULLET POINTS ON THEIR OWN.

They can serve as the primary skill listed, with power statements in bullet points UNDERNEATH, or you can use

these skills IN power statements.

Hard SkillsFinancial Operations

Spreadsheets and Databases Microsoft Excel Processing and Recording Transactions Conducting Research using Bloomberg or similar systems Analyzing Financial Data Ability to read and analyze activity using:

o Balance Sheetso Accounts Payableo Accounts Receivableo Inventory and Cash Managemento Business Matho Ability to use accounting and research software

Investment Operations:o Understanding of Capital Marketso Understanding of How Regulators Functiono Risk, Stocks, Bonds, and other Financial Productso Clearance and Settlement Processes

Information Technology

Computer Hardwareo Using, fixing and/or supporting peripheral componentso Assembly and Disassembly

Troubleshooting and Fixing Problems with Computers, Printers, and Mobile Devices

Troubleshoot System and Application Software Networking Common Operating Systems and Browsers Security, Anti-Virus and Anti-Spyware Tools Common Business Applications

o Microsoft Office Creation and Maintenance of Computer Networks

o Using Hubs, Switches, Routers, and TCP/IP Prepared to Earn the CISCO I.T. Essentials Certification Imaging and Deploying Computers Inventory Management Customer Service

o Answering Tech Support Questions over Phone, Email, and in Person

Helpdesk and Ticketing SystemsQuality Assurance

Software/Website Testingo Bug Testing, Tracking, and Reportingo Writing and Executing Manual and Automated Testso Working with users to document bugso Presenting Test Results, Reports, and Summaries to

Management Teams Software Development Lifecycle Reading and Analysis of Application Requirements Industry-Standard Tools and Techniques Testing Methods Coding Languages

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o CSS, HTML, JavaScript, PythonCustomer Service

Support Centero Awareness of Core Processes and Best Practiceso IT Service Management and Customer Relationship

Management Service

o Effective call handling Emotional Intelligence

o Manage emotions for self and otherso Identify personality and behavior styles

Computer Telephony Integration/Automated Call Distributiono Telephony Systems: PBX, VoIP, IVR, queuing, reporting

and monitoringo Common Service Metrics

Basic Office Equipment:o VoIP Telephone use and installationo Fax/Copy/Scanner/Printer machine use and

managementProject Management

Monitoring and/or Evaluating Achievement of Project Goalso Develop strategies, tools, and practices

Creating Project Management Documents Budget Creation and Management Resource Tracking and Reporting Scheduling and Coordination Purchases and Orders Organization Onboarding/Offboarding

Anti-Money Laundering

Process Improvement Identification Intermediate Excel Investigative Research Analytical

o Data and fact set analysisSoftware Programming

Java Programming Web Development JavaScript Agile and Lean software development Create Software Solutions

o Problem IdentificationDigital Advertising

Vendor Management Targeting

o Audience o Websiteso Search terms

Performance Analysiso Improvement Identification

Recommending ad enhancementsAcross Multiple Tracks

Windows Vista, Windows 7 OS Mac OS X Microsoft Office Vista 2010 Google Apps Administrative Support:

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o Event Planning and Executiono Compiling Regular Reports and Dashboardo Note-takingo Issue-tracking

Operational Support:o Reporting, Preparing, and Tracking Purchase Orders

and Budgetso Data Entry and Metrics Gatheringo Collect and Collate Documentationo Information Sharingo Set Up and Maintain SharePoint, Google sites, Wikis,

and other Company Intranet Sites

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Chapter 3: Sample Resumes and Templates

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Skills Based Resume OverviewWhat is a Skills Based Resume?This format highlights one’s skills that are transferable across different fields, as opposed to one’s work history. It is useful if one is an entry-level applicant or is trying to change industries. It also makes applicants more competitive when recruiters use technology that searches for resumes based on industry-relevant terminology.

Building a Skills Based ResumePreliminary Steps: It is crucial to tailor the resume to each job opportunity.

1) Look at the specific job opportunity and understand what it requires in a candidate.

2) Decide which skills you have are most applicable to the job and which to include in the resume.

a. Consider both soft and hard skills; also list any specific programs or languages you know.

3) List job and internship experiences where you learned the skills you are highlighting and those that enhance your candidacy.

4) Consider any other qualifications you may have that are relevant to the job.

Building the Resume: Remember that format and content are equally important. (Pg. 4)

Formatting Guidelines Content Error Free – No typos,

grammatical errors or spelling mistakes. Even one mistake (ex: misaligned bullet or misspelling) could take you out of the running.

Easy to Read – Important information should be easy to locate.

Concise – Include only relevant information; a resume is not intended to include all of your accomplishments.

Consistent formattingo Font size and style – Same

for each content category (i.e. headings, skills, positions).

o Alignment – All bullet points and entries in content category line up.

o Proper Verb Tense – Present

1) Objective: 1-2 sentences that show your interest and unify your qualifications for the position. (Pg. 4)

2) Technical Skills: List hard skills relevant to the job

3) Skills: List 3-5 skills, starting with most important at the top. In the bullets, describe when you used that skill successfully – you don’t to identify where. Use Power Statements and, as much as possible, quantify accomplishments. (Pg. 4)

4) Work Experience: List positions that are relevant to the skills you learned. You don’t need to include a job description – just the position, company, location and period of involvement. List internships and major volunteer work in this section as well. Industry-relevant experience should be at the top (such as your Year Up internship); then list positions in reverse chronological order. (Pg. 4)

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tense for current work; past tense for completed work.

5) Education: Includes Year Up, other education and relevant trainings. (Pg. 4)

6) Other Relevant Sections (optional): Include if you have skills or associations relevant to the job. Example: Languages, membership in any professional organization. (Pg. 4)

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Resume Checklist: Content

General Avoids personal pronouns, especially “I” Avoids Year Up vernacular (ex: YUBA) Results are quantified when possible No typos or grammatical errors Read resume out loud for errors At least 2 others have read over resume for errors

Contact Information Current address and phone number Appropriate email address that is Not a Year Up or Internship account

Objective Statement (optional) Tailored to the specific job opportunity

Skills 3-5 skills listed Listed in order of importance – those you want to highlight are at top List accomplishments detailing experiences in each skill area Eliminate industry-specific words – want to show that skills are transferable

Work Experience Jobs are listed in order of most relevant and recent (starting at the top) List jobs where you developed the skills you include on your resume

Education Use Year Up description College partner, Year Up track and courses reflect individual experience

Bullets Begin bullets with action verbs One power statement per bullet 2-6 power statements under each skill

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Resume Checklist: Format

General One page long Times New Roman font throughout Margins are between ½ and 1 inch on all sides

o Top and bottom margins are equalo Left and right margins are equal

Resume is not too cluttered, but not too sparse - has good balance of white space and text

o Easy to read and identify important informationo Do not add irrelevant information just to fill space

Same font sizes for each of the content areaso Ex: Bullets have same text size; Headings have same text sizeo Exception: Name can be larger (between sizes 12 – 18)o Font sizes 10-12 for body, and 10-14 for section headings

Headings Bold First letter of each word is capitalized

Skills Each skill category is bold

Employment Company names are bold Position names are italicized

Dates and Location Dates in format: Month 20XX – Month 20XX Location in format: City, St. Aligned with other date and location entries

Bullet Points Same shape and alignment throughout First letter of each bullet is capitalized No punctuation at the end of each bullet

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Resume Template Your Name

Street Address • City, State Zip • Phone • EmailObjectiveA one to two sentence statement outlining your goals and what you can contribute to the position.

Technical Skills

List Technical Skills

SkillsSkill

Power statement showcasing specific experience/accomplishment Power statement showcasing specific experience/accomplishment Power statement showcasing specific experience/accomplishment

Skill Power statement showcasing specific experience/accomplishment Power statement showcasing specific experience/accomplishment Power statement showcasing specific experience/accomplishment

Skill Power statement showcasing specific experience/accomplishment Power statement showcasing specific experience/accomplishment Power statement showcasing specific experience/accomplishment

Work ExperienceJob Title, Company or Organization, City, ST. Month 20XX – Month 20XXJob Title, Company or Organization, City, ST. Month 20XX – Month 20XX

EducationYear Up / College Partner City, ST.Year Up Track Training Month 20XX – Month 20XX


Description of Year Up track Earning XX college credits towards a Name of Degree in partnership with College

Partner Relevant courses include: List courses from Year Up relevant to the job you’re

applying for

Name of Institution City, ST Month 20XX – Month 20XX

Studying X major/Completed X program or training

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Other Relevant Section Skill or Accomplishment Date if applicable

Example of a Poorly Formatted ResumeJohn Doe


ObjectiveSeeking an IT HelpDesk position at ICF International to improve company’s customer service

through strong communication skills and technical knowledge.


SkillsCollaboration

Generated workstation layouts to improve morale and productivity Partnered with associates and managers to plan and execute company move into new

building. Assisted directors in deactivation and removal of servers from on-site rack space. Decrypted and prepared hard drives for documentation by the security department

Reporting/Metrics Analyzed weekly feedback from internal website and prepared information in graphic

format to be presented to CTO.Generated, tracked and maintained monthly status reports for companywide Divisional Sales Mentor Program

Reviewed, edited, performed analyses and complied data to be used for forecasting obligations for $6 million dollar training budget

Administration Coordinated program and travel logistics for over 25 trainings (internal and external) per

calendar year Scheduled conferences/teleconferences, booked and set up rooms, ordered meals,

assembled packets for meetings at the corporate offices and in the field office as well Arranged department outings, events and celebrations

Work Experience

Customer Support Specialist, JP Morgan Boston, MA August 2010 – PresentService Desk Intern, Bank of America Boston, MA May 2010 – July 2010Sales Representative, Macy’s Weymouth, MAJune 2008 – July 2010

Education

Year Up/City College of San Francisco San Francisco, CAInformation Technology Training May 2014 – Present

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Some statements have periods while others do

not

Skills all have different sizes

Resume looks messy when each of the

different components are

not lined up





LanguagesSpanish – professional fluency; French – basic working fluency

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Bullets don’t line up with bullets above

Good Resume Example (IT)John Doe


ObjectiveSeeking an IT HelpDesk position at ICF International to improve company’s customer service through strong communication skills and technical knowledge.


SkillsCollaboration

Generated workstation layouts to improve morale and productivity Partnered with associates and managers to plan and execute company move into

new building Assisted directors in deactivation and removal of servers from on-site rack space Decrypted and prepared hard drives for documentation by the security department

Reporting/Metrics Analyzed weekly feedback from internal website and prepared information in

graphic format to be presented to CTO Generated, tracked and maintained monthly status reports for companywide

Divisional Sales Mentor Program Reviewed, edited, performed analyses and complied data to be used for forecasting

obligations for $6 million dollar training budget

Administration Coordinated program and travel logistics for over 25 trainings (internal and

external) per calendar year Scheduled conferences/teleconferences, booked and set up rooms, ordered meals,

assembled packets for meetings at the corporate offices and in the field office as well

Arranged department outings, events and celebrations

Work ExperienceCustomer Support Specialist, JP Morgan Boston, MA August 2010 – PresentService Desk Intern, Bank of America Boston, MA May 2010 – July 2010Sales Representative, Macy’s Weymouth, MA June 2008 – July 2010

EducationYear Up/City College of San Francisco San Francisco, CAInformation Technology Training May 2014 – Present

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