what if you let citizens build your website?
Post on 15-Sep-2014
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Workshop delivered by GovLoop Community Manager Andrew Krzmarzick at the National Association of Government Webmasters Annual Conference in Kansas City on September 11, 2012.TRANSCRIPT
Andrew Krzmarzick, GovLoop
What If You Let Citizens
Build Your Website?
Reality?
No
What do you do when your hands are tied behind your back?
No
No
Relief?
Innovators:(the people who want to
experiment / explore new approaches to old
problems)
How do you harness the power of people
who just want to make things better?
Rabble Rousers: (the people who are most, uh, vocal in
pushing for progress)
Hackers:(the impatient
people who take matters into their
own hands)
Vision
Government:Leverage the town’s
energy and talent (beyond your time and
effort)
Is there a virtuous cycle that you can create in your city?
Citizens: Provide a place to
present their problems (and get them solved)
Vendors:Find a forum to
show their smarts (and build new business)
Why I’m Here
You:innovators looking
for ideas and examples
How can you replicate leading practices more quickly?
Me:Educator turned
community manager
GovLoop:knowledge network
for 60,000 government innovators
Why You’re Here
• CityCamp: Road Trip from Chicago, IL to Raleigh, NC (Part I)
• Hackathons: Brilliance in Baltimore, MD
• Social Web: Mom-Daughter Tornado Turnaround in Joplin, MO
• LocalWiki: Cross-Country from Davis, CA to Raleigh (Part II)
CityCamp
Stimulate, Participate, Collaborate, RepeatEach City Camp has 4 main goals:
1. Bring together local government officials, municipal employees, experts, programmers, designers, citizens and journalists to share perspectives and insights about the cities in which they live
2. Create and maintain patterns for using the Web to facilitate local government transparency and effective local governance
3. Foster communities of practice and advocacy on the role of the Web, mobile communication, online information, and open data in cities
4. Create outcomes that participants will act upon after the event is over
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It's an un-conference...
...there are couches.
CityCamp started in Chicago in January 2010
22The number of cities that have held a CityCamp
900*Roughly the number of people who attended CityCamps in 2010. (About twice as many registered, which means they at least visited our pages.)
519The combined number of members in CityCamp forum at e-democracy and groupat GovLoop.
1,090 Facebook fans
879Posts in the forum
*(as of 4/26/2011)
Open Source
Brand
http://citycamp.govfresh.com/start-a-camp/#web
STARTA
CAMP
http://citycamp.govfresh.com/start-a-camp/
#1Join the Community.
Introduce Yourself.
#2Fill out this Form.
Get a web site.
#3 Host a Meet
Up
#4Plan your Camp
#5CAMP!
#6REPEAT!
Talk Among Yourselves
• What do you think of the CityCamp concept?
• How could it benefit your community?
• Are there people who would latch on to this idea?
• How could it save you time and money?
HackathonsPeople
Ideas+ TechFun
A hackathon is . . .
• an event where small teams design, create, & demo a project within a short timeframe
• usually tech-focused,but not always
To you, Baltimore is . . .
But it’s much more!
53
WEBSLAM
Art Bytes• Hosted & designed by the
Walters Art Museum• Intended to bring people
into the museum & get staff out
• Built programs & applications inspired by art or to address museum-specific challenges
The Creations•Applications that
– let visitors view an overlay of how artwork looked at its time of creation
– map the Walters museum & connect visitors with information on the museum website
– provide more context to the artwork
– let visitors leave a virtual note associated with artwork
– use badges & games to engage students
•Three-dimensional plastic prints of the Walters’ artwork•API that provides access to the collection information•Mobile-friendly website based on Google Floorplans
The Outcomes• People who
hadn’t been to the museum came to the museum & seem likely to come back
• Staff became more excited about technology and its possibilities
Photo Credits
• http://www.flickr.com/photos/swaimsketching/6989485446/sizes/o/
• http://www.flickr.com/photos/ralphhogaboom/4639108371/sizes/l/
• http://www.flickr.com/photos/lungstruck/4431678091/sizes/o/
• http://www.flickr.com/photos/bnorthern/106094455/sizes/o/
• http://davetroy.com/docs/baltimore20120624.jpg• http://www.flickr.com/photos/nostri-imago/3461160785/
sizes/l/• http://www.flickr.com/photos/krapow/5180940668/sizes/l/
Talk Among Yourselves
• What do you think of Hackathons?
• How could it benefit your community?
• Are there people who would latch on to this idea?
• How could it save you time and money?
Web 2.0 Disaster Recovery: Lessons Learned in Joplin
By the Numbers
On May 22, 2011 at 5:41 p.m. an EF-5 Tornado Hit Joplin Missouri
• 161 lives lost and more than 1,000 Wounded• Over 7,500 Homes and 530 Businesses
decimated• 28 Churches and several schools were either
damaged or destroyed• Half of Joplin’s Medical infrastructure destroyed• 1/3 of the city affected• As of 5/22/12 over 130, 000 Volunteers have
come to Joplin’s aid
5/22/11
1,000 Words
1,000 Words
St. John’s Hospital
Why We Did It
Volunteer Management
Value of Citizen Intervention
During and After a Disaster
The Outcome of Use of Community for Disaster Recovery
Tools We Used
It was all about Crowdsourcing
•Crowdmap•Google documents and spreadsheets (now Google Drive)•Dashboard type website•Gmail•Google Maps•Facebook•Twitter•Text Messaging/ SMS•The Telephone!•Google Voice•Facetime•Google Alerts
Tools We Wish We’d Used
It’s still all about Crowdsourcing
Recovers.orgBottlenoseGoogle.orgWikisFlickr/ Instagram
Scalability/ Recent Efforts
Best Practices
Related Links
http://extension.missouri.edu/greene/documents/PlansReports/using%20social%20media%20in%20disasters.pdf
Joelclark.comRecovers.org
Thank You
Talk Among Yourselves
• How can you empower citizens for emergency response?
• Do these things just happen or can you “plan” for your it?
The LocalWiki Project
NAGW, 2012-9-11
So much knowledge lost
We brainstormed
Today it's used for..
Pepperspray-related pages had
25,000Visitors
700Edits about the incident
100Contributors
in one week.
Current statistics
Every day 1 in 6 residents visits
Every week roughly half the
residents
Every month nearly everyone in
Davis
18k contributed, city population is
60k
The question:
How can we replicate this?How can we improve on this?
www.localwiki.org
The open-source, open-content effort to share the world's local knowledge
A new kind of wiki software designed, from the ground up, for local communities
Technology needs
Ease of use above all Locally-oriented – a sense of place Adapted to communities' usage
Atomic unit: the page
Anyone can edit a page and add what they know.
When anyone can edit, it's essential to be able to know what's changed
Mapping
Pages can have maps
And we can edit the map just like we edit a page
Focus on local means we can do cool stuff
..tons more to come
Focus communities
“This could only work in Davis, California”
Denton, Texasdentonwiki.org
Raleigh-Durham, NCtrianglewiki.org
h
Santa Cruz, CAscruzwiki.org
LocalWiki network is spreading
Get involved!
localwiki.orgguide.localwiki.org
trianglewiki.org
A website about the Triangle Region (NC) that anyone can edit.
Reid [email protected]@reidserozi
trianglewiki.org
A website about the Triangle Region (NC) that anyone can edit.
Reid [email protected]@reidserozi
OLD SCHOOL TRIANGLE WIKI 2006 - 2007
http://localwiki.org/
Triangle Wiki is part of an open-content, open-source effort to share the world's local knowledge.
Triangle Wiki is part of an open-content, open-source effort to share the world's local knowledge.
http://localwiki.org/
Triangle Wiki runs on an open source platform called LocalWiki.
CityCamp Raleigh Project
Raleigh citizens creating solutions for open government.
CityCamp Raleigh Project
Raleigh citizens creating solutions for open government.
Brainstorming sessions driven by citizens were common in the beginning.
Brainstorming sessions driven by citizens were common in the beginning.
Fall 2011: Invitation only for project members and subject leaders to contribute content.
February 2012: Soft launch dubbed “Triangle Wiki Day”.
“There is growing momentum to open the Triangle Wiki to everyone. We need to create 1000 wiki pages by March 14th
[2012]…”
https://trianglewiki.org/Wiki_Community/Launch_press_release
With over 1,000 pages and a thriving community, the Triangle Wiki officially launched on March 14th 2012.
Content growth continues and new contributors join.
Wiki organizers are engaging with local editors and visitors using social media and e-newsletters.
Wiki organizers are engaging with local editors and visitors using social media and e-newsletters.
Open Content is priceless and valuable.
"Almost every final CityCamp idea had incorporated a stream of content from Triangle Wiki," - CityCamp Organizer
Partnerships are developing with local government, organizations, Gov 2.0 solutions and commercial start-ups.
Partnerships are developing with local government, organizations, Gov 2.0 solutions and commercial start-ups.
http://localwiki.org/blog/2012/aug/31/localwiki-api-released/
http://www.raleighnc.gov/open
http://www.townofcary.org/Town_Council/Special_Committees/Technology_Task_Force.htm
City website is the authority.
The local wiki is the citizen's version.
City website is the authority.
The local wiki is the citizen's version.
Add existing content from the City Public Affairs Department to the wiki.Add existing content from the City Public Affairs Department to the wiki.
Help us reach our epic goal: 1000 pages by March
14. All hands on deck!
The wiki is now open to the public
after a very successful soft
launch on Triangle Wiki Day.
New Reality
http://www.hasadna.org.il/en/our-projects/open-budget/
Citizens are building your websites:are you ready work with them?
GovLoop.com/profile/AndrewKrzmarzick
LinkedIn.com/in/AndrewKrzmarzick
202-352-1806
@krazykriz
New Reality