what great bosses know: tips for new managers you’ve been promoted –congratulations! what are...
TRANSCRIPT
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Donna Garciawww.DonnaGarcia.net
“Be kinder than necessary, for everyone you meet is fighting some kind of battle.” Plato
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Being a Manager
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being a manager
• Learn about the organizational culture
• Your success depends upon the success of others
• Know, Involve and Build relationships with your team
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being a manager
• Don’t underestimate your role as Manager
• Praise in public and reprimand in private
• Learn everything about your job and your team members
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Being a manager
• Focus on the solution, not the problem
• Create a safe work environment• Understand individual differences
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being a manager
• Set performance goals for you and your team
• Manage Performance and give Performance Reviews
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Set Set goals/objectivesgoals/objectives
EvaluateEvaluateCoach/Coach/Listen/Listen/Provide Provide
feedbackfeedback
Manage Manage
Managing PerformanceManaging Performance
CommunicatCommunicatee
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SMART PERFORMANCE GOALS
• Specific• Measurable• Actionable• Realistic• Time bound
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Everything we do involves Everything we do involves communication.communication.
How we begin our message can determine the How we begin our message can determine the outcome.outcome.
How we deliver the message can effect how How we deliver the message can effect how the message is received.the message is received.
Message received = Message intended.Message received = Message intended.
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Tips for communicating
• Say what you want, not what you DON’T want
• Focus on the present or future not the past
• Use ‘I’ more than ‘You’• Focus on solution not problem
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communicate!!
• What?
• Task/activity, desired outcomes
• Why?
• WIIFT
• WIIFM
• When?
• Due date, final and check in
• How?
• Process
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Coach for Performance
• Listen• Ask questions• Playback and/or rephrase • Give Feedback• Get agreement
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Manage Performance
• Identify Performance Gaps• Give Feedback
• Appreciative• Constructive
• Agree on Action Plan• How? Metrics?
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Evaluate performance
• Metrics• Feedback• Follow up
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Donna garcia• Website: www.DonnaGarcia.net• Blog: www.DonnaGarcia.net• Email:
[email protected]• Twitter: DonnaGarcianj• Linkedin: Donna Garcia• Facebook: Donna M Garcia
Associates
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Thank you!“be kinder than necessary,for everyone you
meet is fighting some kind of battle.” Plato