what employees really want beyond motivational theory org-inspire people development...
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What Employees Really Want Beyond motivational theory
Org-inspirePeople Development
6/23/2011
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Who's Perspective?
Motivational theoryManagement toolProcess drivenFadTop downBubble
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I don’t need you
to motivate me just stop
pissingme off
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“I myself am made entirely of flawsStitched together with good intentions” - Augusten Burroughs
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High Trust Environments
PredictabilityThrough consistent behaviour
ReciprocityShared consideration
ConfidenceEvidence based over time
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Areas of Influence
Business communicationManagement communicationCoordination and delegationRecognitionRole modellingBenefits and rewardsEmotional enviromentTeam working Pride6/23/2011
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Areas of Influence
Business communicationManagement communicationCoordination and delegationRecognitionRole modellingBenefits and rewardsEmotional enviromentTeam working Pride6/23/2011
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Enemies of Trust
Inconsistent messagesInconsistent standardsFalse feedbackFailure to trust othersElephants in the parlourConstant Underperformance
HBR Feb 2003 – Extract
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Leadership Improvement • Clear accountability• Clear reporting areas
– Financial– Customer service– Productivity– Culture
• Transparent performance• “Lets make it our business”
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Measurable ResultsPerformance Area
From To
Key to Key Voids
37 Days 21 Days
Customer Satisfaction
65% 75%
Employee Productivity
£90.9K £102K
Staff Survey – Feedback
37% 64%
Staff Survey – Communication
40% 62%
Staff Survey - Respect
63% 82%
Staff Survey – Team Working
60% 75%6/23/2011
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On Reflection
What elements of your culture/leadership drain trust and performance?
Through who’s lens do you view your business?
How good do we need to be?
6/23/2011
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Org-inspire People Development
Andrew Semple MBA , CIPD Grad07970 646895Email orginspire.comWeb orginspire.com
Productivity and Time Management
Communication and Presentations Skills
Leadership Development
Survey Interpretation
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Questions
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