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What Do You Know About Your BBB?
bbb.org/vancouver-island
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Rosalind Scott PRESIDENT & CEO
BBB serving Vancouver Island
Meet the Staff
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Benefits of BBB Accreditation
Improved public confidence & trust
Extended customer outreach
Logo recognition & affiliation
Expanded Community Exposure
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Benefits of BBB Accreditation
Free Dispute Resolution Services
Access to Valuable Discount Programs
Educational Business Resources
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Aldyne KerriganOPERATIONS MANAGER
Meet the Staff
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SOCIAL MEDIA
You can find us on:• Facebook• Twitter• LinkedIn• Google+• YouTube• Flickr
@VIBBB
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Benefits of BBB Accreditation
85% of consumers prefer to do business with a BBB Accredited Business
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Wendy BardonEXECUTIVE ASSISTANT
Meet the Staff
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Benefits of BBB Accreditation
Consumers can REQUEST-A-QUOTE
direct from accredited businesses through our website.
We’ve sent out over 1055 eQuotes
to Accredited Businesses last year!
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Karmen KingsleyCONSUMER SERVICES
Meet the Staff
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Consumers looked at395,511 local BBB Business Profiles
INQUIRIES
@VIBBB
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Benefits of BBB Accreditation
You can promote your accreditation
online via our Dynamic Seal Program
Link the Seal direct to your
BBB Business Profile
BBB Rating: A+
Click for Review
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Claim Your Profile
Use your Business Log In to update your BBB Business Profile and so much more!
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Carol McIntoshBUSINESS SERVICES
REPRESENTATIVE
Meet the Staff
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Connecting you with the world.
BBB has an exclusive partnership with Google.
Accredited Businesses can purchase special BBB sponsored ad links in Google.
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Connecting you with the world.
Industry Specific BBB Ad Link
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Listing of Accredited Businesses
that are participating in the program –
by industry based on
keyword search.
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Connecting you with the world.
You can also enhance your BBB online Accredited Business Directory listing for as
little as $125 to $775 per year!
Enhanced Online Directory Listings
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$365-$775 annual fee:Feature your Business at the Top of the BBB's Online Accredited Business Directory.
$125 annual fee:Add your logo or a small photo to your listing in the BBB's Online Accredited Business Directory.
Enhanced Online Directory Listings
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Meet the Staff
Shaune WarmingtonDISPUTE RESOLUTION
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BBB Major Accomplishments in 2018Complaints Filed:
805
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And we do it well!
We have an 75% complaint resolution rate.
COMPLAINTS
@VIBBB
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Ask your customers to submit a review
BBB Processed 1362 reviews in 2018
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Meet the Staff
Eileen MettesTRADE PRACTICES & INVESTIGATIONS
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BBB Programs & ServicesAD REVIEW
We regularly monitor all media to make sure local advertising is ethical
@VIBBB
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BBB Programs & ServicesINVESTIGATIONS
BBB investigates questionable business practices & works with law enforcement & government agencies.
@VIBBB
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BBB Scam Tracker
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BBB Programs & ServicesREPORTING GOVERNMENT ACTIONS:
We report on government actions (related to business conduct) on a company’s BBB Business Review
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BBB Programs & ServicesLOGO MISUSE:
We carefully monitor how the BBB Trademark is used.
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SUPPORTING THE LOCALCOMMUNITY
BBB & HeroWork are partners
on local, charitable community projects@VIBBB
Giving Back!
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SHREDDING EVENT
Each year we host
Community Shredding
events
and raised over $2000for Hero Work
Last year we shredded over 10,000 pounds
of confidential documents
@VIBBB
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Welcome! Any questions? Email us at [email protected]
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