Successful Deployment Successful Deployment and Solid Management … and Solid Management … Close RelativesClose Relatives

Tim Sinclair, Tim Sinclair, General Manager, Windows Enterprise ManagementGeneral Manager, Windows Enterprise Management

What customers say…What customers say…Challenges:Challenges:

““We went back twice to the business for tens of millions of dollars for We went back twice to the business for tens of millions of dollars for our last deployment. Our last deployment cost us thousands of dollars our last deployment. Our last deployment cost us thousands of dollars per PC. How can we become more predictable?”per PC. How can we become more predictable?”

““We finish one OS deployment and then we immediately start another. We finish one OS deployment and then we immediately start another. Deployments just take too long to complete.”Deployments just take too long to complete.”

Success:Success:

““We just completed a successful deployment of several thousand We just completed a successful deployment of several thousand desktop in less than 3 months (planning stage through deployment desktop in less than 3 months (planning stage through deployment completion).completion).

What are the attributes that separate failure & success ?What are the attributes that separate failure & success ?

IT IT DoesDoes Matter: Aligning IT with the Business Matter: Aligning IT with the BusinessInfrastructure Optimization ModelInfrastructure Optimization Model

Reduced Complexity & Cost, Increased Business ValueReduced Complexity & Cost, Increased Business Value

BasicBasic

Cost Center Cost Center

Uncoordinated, manual

infrastructure

StandardizedStandardized

Efficient Cost Efficient Cost CenterCenter

Managed IT Infrastructure

with some automation

RationalizedRationalized

Business Business EnablerEnabler

Managed and consolidated IT Infrastructure

DynamicDynamic

Strategic Strategic AssetAsset

Fully automated

management, dynamic resource

usage

Desktop Costs Desktop Costs (example)(example)

Hardware / SoftwareHardware / Software

OperationsOperations

AdministrationAdministration

Total Direct CostsTotal Direct Costs

End User ProductivityEnd User Productivity & Downtime & Downtime (Indirect Cost)(Indirect Cost)

Total TCOTotal TCO

BasicBasic RationalizedRationalizedStandardizedStandardized

1616%%

36%36%

1313%%

31%31%

88%%

1414%%

Manual DeploymentManual Deployment$500 - $1000 per PC $500 - $1000 per PC

Light Touch Light Touch DeploymentDeployment

~ $250 per PC~ $250 per PC

Zero Touch Zero Touch DeploymentDeployment< $100 per < $100 per PCPC

Global Desktop ProcessGlobal Desktop ProcessFew ImagesFew ImagesLocalizationLocalizationApp PackagingApp Packaging

EngineerEngineer DeployDeploy OperateOperate

Desktop Lifecycle PhasesDesktop Lifecycle Phases

Infrastructure OptimizationInfrastructure Optimization

Discovery/InventoryDiscovery/Inventory

Image DesignImage Design

Author & PackageAuthor & Package

App Compat / TestApp Compat / Test

OS, SP DistributionOS, SP Distribution

State MigrationState Migration

Application InstallApplication Install

Config Mgmt / MonitorConfig Mgmt / Monitor

Patch ManagementPatch Management

Backup/RecoverBackup/Recover

Security ManagementSecurity Management

Identity/Policy/User RightsIdentity/Policy/User Rights

Desktop LifecycleDesktop Lifecycle

TCO – “Total Cost of Ownership”TCO – “Total Cost of Ownership” recurring indirect and direct costs (e.g., operations, HW, SW)

TCA “Total Cost of Acquisition”TCA “Total Cost of Acquisition” non-recurring costs (i.e., deployment and app certification)

EngineerEngineer DeployDeploy OperateOperate

Remote DiagnoseRemote Diagnose

Engineering DefinitionEngineering DefinitionD

ynam

ic

Discovery/Discovery/InventoryInventory

Author &Author &PackagePackage Image DesignImage DesignApp Compat /App Compat /

TestTest

Periodic Periodic Inventory PullInventory Pull

Auto Discover Auto Discover Portfolio HW, Portfolio HW, SW & UsersSW & Users

Linked inventory Linked inventory w/ licensing, Sw w/ licensing, Sw & Hw assets, & Hw assets, detailed pkg. detailed pkg. information, & information, & user GP user GP membership .membership .

Departmental Departmental Application Application Compatibility.Compatibility.Testing (manual)Testing (manual)

Automated Automated ApplicationApplicationCertificationCertification& App & App Compatibility Compatibility Testing Testing

Full Regression Full Regression test capability as test capability as Apps and Apps and Images are Images are updatedupdated

Departmental Departmental PackagingPackaging

Packaging Packaging Standards, Standards, Conflict Conflict Resolution & Resolution & Application Application Inventory Inventory

Several Images Several Images >10>10

Layered Image Layered Image (Drivers, OS, (Drivers, OS, Core, LOB Apps) Core, LOB Apps)

Automated Automated reference reference image system image system connected connected to OEM partnerto OEM partnerOffline servicingOffline servicing

Sta

nd

ard

Rat

ion

aliz

ed

Deployment DefinitionDeployment DefinitionD

ynam

ic

OS. SP Deploy App InstallState Migration

Light Touch UpgradeLight Touch Upgrade/ Install/ Install

Zero Touch UpgradeZero Touch Upgrade/ Install/ Install

Zero Touch Zero Touch ProvisioningProvisioning

State migrated for State migrated for critical PC’scritical PC’s

State Preserved State Preserved and restored for all and restored for all PC;sPC;s

Application Install Application Install from central file from central file shareshare

Auto Software Auto Software Distribution, Distribution, Management & Management & TrackingTracking

Self Provisioning of Self Provisioning of applications by applications by profileprofile

Sta

nd

ard

Rat

ion

aliz

ed

Operations & Support DefinitionOperations & Support DefinitionIdentity/PolicyIdentity/Policy/User Rights/User Rights

Config Mgmt &Config Mgmt &MonitorMonitor

PatchPatchMgmtMgmt

Inventory/Inventory/Asset MgmtAsset Mgmt

Dyn

amic

Sta

nd

ard

Rat

ion

aliz

ed

Config Mgmt. Config Mgmt. StandardsStandards

Config Mgmt. Config Mgmt. standards standards monitored monitored and auto and auto enforced -enforced -compliancecompliance

Service-level Service-level monitoring on monitoring on all desktopsall desktops

Patch mgmt Patch mgmt systemsystem

Auto patch Auto patch mgmt of both mgmt of both desktops and desktops and serversservers

Separate Apps, Separate Apps, Image, Image, Hardware & Hardware & User User InventoriesInventories

Asset Mgmt., Asset Mgmt., Inv. & License Inv. & License Mgmt.Mgmt.

Assets Assets connected to connected to service deskservice desktoolstools

AD used for identity AD used for identity access mgmt. access mgmt. Policies baked into Policies baked into images w/ security images w/ security templates, password templates, password policies in place.policies in place.

AD linked with AD linked with GPO’s for managed GPO’s for managed desktop & desktop & compliance. User compliance. User Mode or Admin Mode or Admin Mode with SRP, Mode with SRP, password policies. password policies.

Centrally managed Centrally managed users’ provisioning users’ provisioning across across heterogeneous heterogeneous systems.systems.

Operations & Support DefinitionOperations & Support DefinitionBackup/Backup/RecoverRecover

SecuritySecurityManagementManagement

ServiceServiceManagementManagement

RemoteRemoteDiagnoseDiagnose

Dyn

amic

Sta

nd

ard

Rat

ion

aliz

ed

Backup & Backup & Restore Restore standards in standards in placeplace

PC to Server PC to Server backup & backup & restore – auto restore – auto policy policy managedmanaged

Managed Managed backup and backup and restore on all restore on all servers and servers and desktopsdesktopsSelf Provision Self Provision RestoreRestore

Anti Virus and Anti Virus and Central FirewallCentral Firewall

AV, firewall, AV, firewall, policy managed, policy managed, s-wirelesss-wireless

Tiered Service DeskTiered Service DeskLimited Remote Limited Remote AssistanceAssistance

Remote Assistance Remote Assistance CapabilityCapabilityService Desk supports Service Desk supports users via remote users via remote assistanceassistancewith self healing infowith self healing info

Integrated Service Desk Integrated Service Desk with Self Provisioningwith Self Provisioning

`̀

5

USMT4

` `

Unmanaged Temporary State

1

2 6

3

USMT7

Standard &Optional

Applications

Desktop Migration ProcessDesktop Migration ProcessManaged

USMT

DriversMandatory

ApplicationsUSMT

SMS/OSDSMS

IT IT DoesDoes Matter: Aligning IT with the Business Matter: Aligning IT with the BusinessInfrastructure Optimization ModelInfrastructure Optimization Model

Reduced Complexity & Cost, Increased Business ValueReduced Complexity & Cost, Increased Business Value

BasicBasic

Cost Center Cost Center

Uncoordinated, manual

infrastructure

StandardizedStandardized

Efficient Cost Efficient Cost CenterCenter

Managed IT Infrastructure

with some automation

RationalizedRationalized

Business Business EnablerEnabler

Managed and consolidated IT Infrastructure

DynamicDynamic

Strategic Strategic AssetAsset

Fully automated

management, dynamic resource

usage

Thank YouThank You