August 2008

WORKFORCE MANAGEMENT

WFM Process in the Retail sector

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Workforce ProductivityComplete Solutions

Start Nutzen

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Workforce ManagementSP-EXPERT: a modular WFM solution

Demand control / Forecast Basic Schedule / Shift Scheduling

Intraday Scheduling / Work Location

Web-Terminal / ESSal Group or Services Scheduling

Scheduling by project or activities

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System integration

Daily Shift Scheduling

Personnel Placement Planning

Detailed Scheduling

Registration of Activities

Time Management

Meta4SAP

PayrollWage AccountsCapacity Planning

Calculation of net demand

Human Resources Management

DatawarehouseControlling

Employee Self Service

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4

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05:00 15:00 01:00 11:00 21:00 07:00 17:00 03:00 13:00 23:00 09:00 19:00 05:00 15:00 01:00 11:00 21:00

Empl

oyee

s

MondayMonday

Time

Mon

day

Tues

day

Wed

nesd

ay

Thur

sday

Frid

ay

Satu

rday

Sund

ay

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Common scheduling status

Fluctuating personnel demand

Workforce Productivity

10.00

Necessary assignmentZone empty hours

Zone over time

Assignment

2

Number of employees

Uhr11.00 12.00 13.00 14.00 15.00 16.00 17.00 18.00 19.00 20.00 21.00

4

6

8

10

12

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Diserable scheduling status

Fluctuating personnel demand

Workforce Productivity

10.00 Uhr11.00 12.00 13.00 14.00 15.00 16.00 17.00 18.00 19.00 20.00 21.00

Necessary assignment

assignment

2

Number of employees

4

6

8

10

12

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Levels of Planning

•Absences, Shift Preferences• Flexible Pooling•Shift Roster with BreaksShort-Term 1-4 weeks

•Re-Forecast•Absences, Shift Preferencess

Mid-Term > 1 month

•Yearly Forecast•Vaction Planning•HR ManagementLong-Term 12 month

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Process of Personnel Planning

HR Data and Time Management•Personal Department

•Unions

Capacity Planning•Regional Manager

Staff Requirements•Regional Manager / Branch Manager

Personnel Placement Planning•Branch Manager

Payroll and Controlling•Personal Department

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Solution based on SP-EXPERT

Strategic Tactical Intraday

Forecast

Yearly ForecastCampaingBudgets

Employee Qualification and Working Time Structure

Capacity ForecastRe-Forecast

EventsCosts and KPIs

Forecast of Trends during the Day

PlanningCapacity Planning

Long-term SchedulingAbsence Planning

Roster-Creation with or without Shift Pattern

Intraday-Management and Operate Shifts

Time Management

Time registration with swipe cardsWage account and payroll creationControlling

Employee Self Service

Vacation Planning Shift Preferences Time Registration Roster and Timetable

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Forecast

Import and analyze raw data

Yearly Forecast

Evaluate the demand of staff, their qualification and contract hours

Scenarios of capacity planning and budgets

(Growth, Ticket Value, Events, Costs, Organizational Structures, etc..

Calculating Staffing Level for Absences

Time period 1 – 4 years

Import and analyze raw data

Calculating net demand:

Absence Rate / Efficiency

Premiums

Events

Time period: 1 – 8 weeks

Module: Strategic Planning Module: Tactical Planning Module: Intraday

Timeline

Short-term Prognosis based on vouchers

Trend Prognosis

Time period: Less than 24 hours

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Forecast

The process of forecasting

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• Comparable historical data will be evaluated

Forecast

Analyzing raw data

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Forecast

• Allocate Target Hours on Daily Basis and Calculating Capacities

Yearly Forecast

Calculate weekly

allocation

Calculate Daily

Allocation

Calculate time

periods

DistributeYearly Target Values

on calendar weeksSurcharg

es on weekly values

Distribute Weekly Values

on calendar

daysFill Daily Target Values for time

periods

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Forecast

• Prognosis of Target Hours on Daily Basis and in 15min Time Periods

• Taking care of event hours

Weekly Forecast

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Forecast

• Trend analysis per day with actual data of cash points

Intraday Operation

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Business Intelligence

Flexible configurable KPIs:

Example: Dashboard

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Business Intelligence

Example: Coverage for time periods of 30min over seven days

Coverage of Demand per market or region

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Business-Intelligence

Example: Vacation per year

Allocation of absences covering a year:

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Thank you for your attention !

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