WESTON PARK CUSTOMER INFORMATIONFRIDAY 21ST UNTIL MONDAY 24TH AUGUST 2015

WESTON PARKWeston Park is one of the most welcoming stately homes with as much character as any English castle with as many stories as any royal home. The grounds of Weston Park combine 1,000 acres of natural beauty with three centuries of garden design. From the formal lines and long avenues of the 17th century gardens to the unique style added by ‘Capability’ Brown in the 18th century.

GETTING THERE RAIL AND BUSESNational Express West Midlands will be operating a £10 return and £7 single shuttle bus service from Wolverhampton Fryer Street (200m from Rail Station) and Stafford Rail Station to Weston Park and back. A third National Express service will operate on Saturday and Sunday from Telford pick up/drop off points at £7 return and £4 single.

SHUTTLE SERVICES TO V FESTIVAL

FROM STAFFORD RAIL STATIONEvery 15 minutesFRIDAY 21 AUGUST 06:00 - 21:30 / 22:00 - 22.30SATURDAY 22 AUGUST 08:00 - 15:30 SUNDAY 23 AUGUST 09:00 - 15:30

FROM WOLVERHAMPTON RAIL STATIONEvery 15 minutesFRIDAY 21 AUGUST 06:00 - 21:30 / 22:00 - 22.30SATURDAY 22 AUGUST 08:00 - 15:30 SUNDAY 23 AUGUST 08:00 - 15:30

FROM TELFORD BUS STATIONEvery 20 minutesSATURDAY 22 AUGUST 09:00 - 15:20 SUNDAY 23 AUGUST 10:00 - 15:20

FROM TELFORD PARK INN & FORGE GATE HOTELSEvery 15 minutesSATURDAY 22 AUGUST 09:05 - 15:25 SUNDAY 23 AUGUST 10:05 - 15:25

SHUTTLE SERVICES FROM V FESTIVAL

TO STAFFORD RAIL STATIONEvery 15 minutesSATURDAY 22 AUGUST 20:00 - 00:30 SUNDAY 23 AUGUST 19:00 - 00:30 MONDAY 24 AUGUST 04:30 - 12:30

TO WOLVERHAMPTON RAIL STATIONEvery 15 minutesSATURDAY 22 AUGUST 20:00 - 00:30 SUNDAY 23 AUGUST 19:00 - 00:30 MONDAY 24 AUGUST 04:30 - 12:30

TO TELFORD BUS STATIONEvery 20 minutesSATURDAY 22 AUGUST 20:00 - 00:40 SUNDAY 23 AUGUST 20:00 - 00:40

TO TELFORD PARK INN & FORGE GATE HOTELSEvery 15 minutesSATURDAY 22 AUGUST 20:00 - 00:40 SUNDAY 23 AUGUST 20:00 - 00:40

National Express will try to maintain the advertised frequency throughout the duration of the advertised times, however on Saturday and Sunday evenings due to the nature of the festival leaving times for buses may be affected. Please be assured that National Express will continue operating until all passengers on the shuttle buses have been transported to their destination on the time table if they are at the on-site festival bus station for the advertised time.

FESTIVAL COACHESCoach travel can be booked in advance by visiting our official coach suppliers atwww.biggreencoach.co.uk www.nationalexpress.com

If booking festival tickets and a coach travel package, please note that festival tickets will only be given out when disembarking from the coach at the festival.

Coaches leave the festival site from the bus station shown on the map below.

BY CARPlease follow road signs to V Festival, failure to do so may prevent entry to the park. Please do not use SAT NAV when nearing Weston Park as road closures are in place that are not usually there.From Liverpool, Manchester & North West. M6 South to J12 then follow directional signs to V Festival.From North Wales, Wirral & Cheshire. Use A49, A41 south then follow directional signs to V Festival.From M6 Northbound off at J10a then M54 to J3 to the V Festival – No access to V via M6 J12 northbound.From South Wales M4 to A449 then A40 to M50, M5, M6, M54 J3.From North East M1 to J23A, then A42, M42, M6 Toll off at Junction T8, A460, M54 J3.From South East M40, M5, M6 Northbound as above or M1, M6 as above.

GETTING A LIFTThe Pick Up & Drop Off point is accessed from the A5 but please be sure to follow the directional signs so you enter through the correct gate. Use the Pick Up & Drop Off point at the end of the day for taxis and arranged collections and do not make your own meeting point as it may be inaccessible to pedestrians or cars due to temporary traffic orders.

EXITING BY CARPlease be patient when exiting, stewards will assist you. Please look after yourself and others and ensure you are fit do drive before you leave the festival.

CAR PARKINGThere are official, supervised and lit car parks. Parking is £20 per vehicle arriving on Friday and £10 if arriving on Saturday or Sunday, all fees are payable on arrival, please have correct money ready. Do not park on the surrounding roads as you will be towed away.

ARRIVING AT V FESTIVALOpening Times Car Parks: 8am FridayCampsites: 9am Friday

WEEKEND CAMPINGYou will receive your ticket from your ticket outlet which you must exchange for a wristband on arrival at the wristband exchange tent opposite Gates 13, 14 & 15. Ensure you make a note of which campsite you camp in. Please do not put tents or equipment in the fire lanes within the campsites. It will be removed even if you are not present. The lanes allow emergency vehicles access, if you are in any doubt please ask.Ensure you wear your wristband all weekend, to remove it will invalidate it and no re-admittance will be permitted. Replacement tickets/wristbands will not be given in any circumstances. There will be recycling bags available from the litter pickers and Every Can Counts in the campsites over the weekend. There are recycling and litter points throughout the campsites, do please use these to help us keep the campsites tidy and recycle your waste after you have left. There is a main recycling point on route to the arena. You can take your recycling here on your way to the arena in the mornings, why not take a bag of cans to Every Can Counts let the competitive streak in you come out and try and win VIP tickets to next year’s festival.Why not make the trip from the car parks or coach station a little easier by using the trolley service from the car parks and on route to the arena. All fees from the service go to Village Water who supports water projects in Africa.For campers only, this year Headphone Disco will be operating a silent disco in the Sure Arena from midnight until approximately 2.30am on Friday and Saturday nights. Pop on the headset, Headphone Disco’s ‘TwoDeeJaySuperShow’ is a unique, surreal and hugely enjoyable experience. Capacity is limited and operates on a first come basis, you can’t enter if you don’t have the headset and you can’t leave until you handed it back in!

DAY TICKET HOLDERS – SATURDAY &/OR SUNDAYYou are not permitted to camp or stay on site and do not need a festival wristband. Your ticket will allow you entry to the arena via Gate 14 & 15 on Saturday and/or Sunday and will be scanned by the stewards. There is no re-admittance to the arena so please ensure you have all your belongings with you.

WEEKEND NON CAMPING TICKET HOLDERSYou are not permitted to camp or stay on site and do not need a festival wristband. Your ticket has two stubs, one for each day, please ensure you keep your tickets intact until the correct stub is scanned and torn. Please ensure you keep all sections safe, there will be no admittance for lost sections. There is no re-admittance to the arena so please ensure you have all your belongings with you.

CAMPERVANS/CARAVANS/TRAILER TENTS Pitches are £99 bookable in advance from www.seetickets.com subject to availability. If you have pre booked please exchange your campervan ticket and weekend camping tickets for a wristband at the wristband exchange tent. There is a max of 4 person permitted per pitch and each must have a weekend camping ticket. All persons staying in the campervan must exchange their tickets at the same time.Tents are not permitted in or around your pitch, awnings integral to a campervan are permitted. Due to fire safety measures any equipment that we feel could infringe safety regulations will be removed. Vehicles other than those above are not permitted into this area.Please display your campervan hanging card from your rear view mirror to assist us directing you to the correct place.

SECURITY SEARCHES All persons entering the festival site may be searched as a condition of entry. Strictly no illegal substances or so called Legal Highs (psychoactive substances) will be permitted into the site. Possession of either may lead to your ejection from the festival or arrest.

GENERAL CAMPERS INFORMATIONPHONE CHARGINGVirgin Media has reintroduced their fantastic FREE recharge towers this year! Calls, tweets, selfies can give your phone battery a right old bashing. So take it to one of the recharge towers and get juiced up, while you’re there you can experience the LG G4 and snap yourself a free shot.Also, Volt’s charging service let’s you charge your phone in your pocket. You can rent a Volt Charger from the VOLT outlets. When it runs out of power, just swap it for a full charged one. You can pre-order your rented charger at Volts website visit www.getvolt.dk/en/vfestivalhylands.

CAMPSITE SAFETYCarbon Monoxide is colourless and odourless and is poisonous. Disposable BBQ’s give off harmful carbon monoxide during and after use, never take one into your tent, awning, caravan or motorhome. If you get separated from your friends, can’t find your tent, or just would like somebody to talk to then visit the Welfare which is situated next to the wristband exchange. If you feel unwell alert a security/steward or visit the first aid tent.Mark your tent to make it easily identifiable to you, make mental note of your surroundings and your nearest campsite security tower they are all

numbered for ease. Look out for each other you’re all neighbours albeit for a weekend.No glass is permitted on site - there are glass bottle exchanges on route to the campsites. You can decant your liquids from glass bottles into plastic here for £1 per bottle and all proceeds go to Village Water. You get to keep the contents and your glass bottles will be recycled.

SHOWERS & TOILETSThere are showers situated within orange and blue campsites. Toilets are located throughout the campsites, arena and car parks.

TENTSLove Your Tent – Please take your tents and other camping equipment home with you, this is the best way to save your money and recycle at the same time.

CAMPSITE DO’S AND DON’TSPlease don’t bring anything illegal or anything considered offensive, illegal highs/psychoactive substances. Do please bring your smart phones for that gorgeous #SelfV but do take good care of all your belongings.

ARENA DO’S AND DON’TS(all of the above crossed out, plus)

Fires Alcohol (not in glass)Glass Food (not in glass)Fireworks Canned Food & DrinksAir Horns Clothing for all LPG Camping Stoves weather conditions Vehicles GazebosFlying LanternsFlares

Alcohol Soft drinks in plasticCanned Food & drinks containers, max 500ml Long Pole Flags in sizeCamping Chairs

There is a packing list on www.vfestival.com for your use.

GENERAL FESTIVAL INFORMATIONOPENING TIMESThe Arena – Approx 6pm Friday for campers only & at 11.30am on Saturday and Sunday.The village is an area which will remain open throughout most of the night with a welcome club night and Headphone Disco on Friday and Saturday nights.

UNOFFICIAL CAMPSITES/CAR PARKSWe strongly advise that for your own safety you do not camp or park in unofficial campsites and car parks outside of the festival site.

VIP UPGRADESWe are offering ticket holders the chance to upgrade their tickets to enter the VIP area inside of the arena. The upgrades are limited and are available until sold out from ticketmaster.co.uk or seetickets.com

Upgrades offer the following benefits;

A relaxed and spacious environment offering a wider choice of exclusive food and drink outlets

Cash bar with comfortable indoor and outdoor seating areas

Post-festival late bar with DJ’s on Saturday and Sunday nights

VIP toilet access

Beautiful lakeside setting

STAGESAll indoor stages have set capacities which cannot be exceeded. If you wish to see a specific artist you are advised to get there early as admittance cannot be guaranteed. Once an indoor stage reaches its capacity the entrances will be closed and not reopened until that artist has finished, even if people exit during the performance.

TOILETSThere are toilets located throughout the festival site. We don’t want you to queue jump but don’t be afraid to ask people to check the toilet doors. Please keep the toilets clean, they are cleaned and emptied throughout the weekend but we need your help too. Do not use the surrounding park land you risk being ejected from the festival if you do.

FOOD AND DRINK A large selection of food stalls offering a variety of dishes from all over the world.

There are bars serving alcohol during licenced hours to over 18’s only. We operate a challenge 25 policy so please don’t be offended if you are asked for ID. It is against the law to purchase alcohol for under 18’s. For the first time all bars at the festival will be cash bars, so no need to exchange cash for tokens. You can claim 10p back on every beer cup you take back to the Cash It Don’t Trash It stands.

RUBBISHPlease use the bins and recycling areas provided, this all goes a long way to help with the clear up of the site and is good for the environment.

LOST PROPERTYPlease hand in anything you might find to the staff in the Welfare tent. Please report any missing items to the staff in Welfare before reporting it missing to the Police, there are two welfare areas one outside of the arena and one inside in between The Futures Stage and Glee Club Comedy Tent. Anything not claimed during the event or items found during the site clean-up will be taken to Lost V Festival Lost Property, Wolverhampton Civic Hall, North Street, Wolverhampton, WV1 1RQ or you can email a description of the item to vfestivalresidents@googlemail.com

BE SAFEBE DRINKAWAREIf you consume too much you may not be able to remember where your tent is, the campsites are large. Drink water in between alcohol and stay hydrated, we want you to remember your great weekend.

LEGAL HIGHS / PSYCHOACTIVE SUBSTANCES Don’t be fooled by the marketing. Just because it says it’s legal on the packet doesn’t make it safe. They can have short and long term health effects. The risks are increased when mixed with other drugs or alcohol. They are often sold as plant food or bath salts as they cannot be sold for human consumption this which has enabled sellers to get around the law. You can’t really be sure what’s in them or what effect they are likely to have on you. We know many have been linked directly to emergency hospital admissions and in some cases, deaths. Want to know more? Talktofrank.com or call 0300 123 6600. These substances like illegal drugs are banned from the festival so please don’t bring them. You may be searched by security or the Police as a condition of entry to the festival site. Please use common sense when deciding what to bring. Anything illegal, prohibited from the festival or considered offensive will be confiscated and you may

be asked to leave the festival site.Look after yourself and those around you. If you feel unwell you can visit one of the first aid points which are signposted in the arena and the campsites or visit the Welfare Area or The Samaritans are also on hand if you wish to just talk. If you take medication please let your friends know and remember to bring it with you.There are areas inside the festival site which are designated no smoking areas. Please adhere to the signage in these areas or you may risk a fine from the local authority.

KEEP IT SAFEUse the left luggage facility in the Welfare tent.

EMERGENCY SERVICES Full emergency services are present at the festival. Please make a note of the displayed on-site emergency telephone numbers and use them in the event of an emergency.

CRIME STOPPERSIf you know or suspect somebody of coming to V Festival to commit a crime you can contact the Police or Crime Stoppers anonymously on 0800 555 111. If you see anybody acting suspiciously please alert a member of staff or the Police.

THINGS TO REMEMBER• If you don’t need it don’t bring it

• Leave valuables at home

• Lock your vehicles and don’t leave anything of value visible

• Pickpockets may operate in densely crowded areas, be vigilant and look after your wallet and mobile phone

• Get to know your neighbours in the campsites, create a community spirit

• Mark property with a postcode (but not your house keys)

• Keep cash and possessions on you but not all in one place

• If you are the designated driver, ensure you are safe to drive before you do so

• Share your photo’s with us #SelfV

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