Western Illinois University ndash Quad Cities

Academic Advising and Student Affairs Academic Instructional Services

Quad Cities Technology

Fiscal Year 2013 Annual Report and Fiscal Year 2014 Planning

Submitted by

Dr Kristi Mindrup Assistant Vice President Quad Cities and Planning

February 28 2013

This annual report is a collaborative effort by all members of Western Illinois University - Quad Cities (WIU-QC) staff in Academic Advising and Student Affairs Academic and Instructional Services Quad Cities Technology and the Assistant Vice President for Quad Cities and Planning This document describes fiscal year 2013 (FY2013) accomplishments and sets goals and priorities for fiscal year 2014 (FY2014) that reflect the priorities also set by the institutional strategic plan Higher Values in Higher Education

ldquoThe great thing in the world is not so much where we stand as in what direction we are movingrdquo

~Oliver Wendell Holmes

Goals included in this annual report included unit efforts to recruit and retain students to support the academic mission and operations of WIU-Quad Cities and to support the expansion of WIU-Quad Cities to the Riverfront Campus according to the institutional strategic plan Higher Values in Higher Education 2008-2018 Goals for Quad Cities Technology also included technology support and management efforts outlined under the University Technology Strategic Plan This report highlights those goals describes unit progress in accomplishing these goals and establishes goals and related budget requests for FY2014

Quad Cities Student Affairs Academic Instructional Services and Quad Cities Technology began the calendar year in a new environment and collaborated to continue to ensure a high level of student and instructional services between the Quad Cities new 7-mile campus Throughout the year the Staff Coordination Team met to carry forward shared goals to create a campus environment that fosters positive and engaging learning experiences for students maintain innovative and state-of-the-art campus spaces and provide efficient and effective instructional and operational support for 147 WIU-Quad Cities faculty and staff

Assistant Vice President Quad Cities amp Planning

FY2013 Accomplishments

FY2013 Goal Support the short- and long-term expansion of WIU-Quad Cities in existing and expanded facilities at Riverfront campus (Higher Values in Higher Education Goal 5 Action 3f)

Phase I move was completed in January 2012 and additional projects that completed and enhanced Phase I are described in the next section Phase II construction will begin in late winter or early spring the Quad Cities Facilities report covers the details of Phase II construction and timeline Quad Cities Phase II Facilities Implementation Team will convene in March 2013 The Phase III programming study will also begin in Spring 2013 with an early input session

FY2013 Goal Refine Phase I operations and evaluate staffing to ensure efficiency and will begin to prepare staff and support structures that lead to future growth within Phase II

Following WIU-Quad Cities Riverfront campus grand opening in January the Quad Cities Facilities Implementation Team co-led by Kristi Mindrup and Bill Brewer finalized move implementation and continued to work with faculty and staff to refine campus spaces to meet the needs of students faculty and staff Furnishings from the former Caxton Block facility were relocated to 60th Street to provide a commons and waiting area on the second floor Quad Cities Technology and Facilities worked together to expand faculty office capability and space at Riverfront and the second floor Faculty Commons was created in Room 220 as an interdisciplinary workspace and area for faculty work and collaboration Four additional private offices were allocated to faculty to accommodate the needs of 60th Street-based faculty to hold office hours and course preparation at Riverfront campus

Organization Chart for Areas Reporting to Assistant Vice President Quad Cities and Planning

In FY2013 WIU-Quad Cities continued to strengthen the identity and operational efficiency of unique campus units especially in Academic Advising Student Affairs and Instructional Services Increased cross-training opportunities to expand the scope of faculty support positions and enhanced support for student affairs continue to blur the line between what were previously two distinct and sometimes duplicated areas

Leadership transitioned to Curtis Williams for maintaining partnerships and operations that provide services and opportunities for WIU-Quad Cities students including access to food transportation and other student experiences In addition to on-campus services Kristi Mindrup and the Student Affairs office maintain strong connections to the community to share information for off-campus and community-based resources for housing fitness recreation and wellness A ldquoStudent Liferdquo section of the wiueduqc web page was developed by Karin Chouinard to connect students with all on- and off-campus resources

As described earlier Audrey Adamson was hired as Assistant Director for Student Services and Antoinette Murphy as Assistant Director for Graduate Admissions Student Affairs and Admissions will continue to work together to compliment efforts for student recruitment and retention

In FY2013 Dr Marcia Carter and Dr Jim Patterson began their role as Assistant Deans at WIU-Quad Cities In response to academic affairs presence on the Quad Cities Campus preparations were made to ensure staff are trained and prepared to provide both academic and faculty support Jean Kenney provides academic and faculty support for the College of Business and Technology and School of Engineering and received training and experience with supporting position searches event support and increased responsibility for managing emerging business and operational functions for the college and school Emily Pitz also increased the scope of her work and while she continues to provide interdisciplinary faculty support has been cross-trained in advising support and along with the new Office Support Assistant position is prepared to provide college-specific support in the next fiscal year

Janet Wilson and Temia Rice continued to provide excellent first-point-of-contact services at Riverfront and 60th Street for faculty students and staff Alison Shook received a position audit following her increased leadership in the role of office manager and is actively receiving training as she transitions to provide first-response support of Student Affairs including graduate admissions career services and student services

FY2013 Goal Support the academic mission at WIU-Quad Cities

Kristi Mindrup initiated several institutional and community partnerships that continue to evolve into new academic pipelines for WIU-Macomb and WIU-Quad Cities programs including establishing connections with Deans and Student Affairs professionals at the following institutions that continue to lead to new avenues for students to discover WIU-Quad Cities

Trinity College of Nursing (General Education)

Kirkwood Community College Cedar Rapids (Recreation Park amp Tourism Administration Honorrsquos Law Enforcement amp Justice Administration)

Kirkwood Community College Iowa City (Law Enforcement amp Justice Administration)

Cornell College (Student Affairs Graduate Studies)

Black Hawk College (Linakges continued enhancement)

Graduate Program Expo (WIU-Macomb)

Casa School Bilingual Education (Educational and Interdisciplinary Studies)

Kristi Mindrup continues to work with academic departments in Macomb to explore feasibility of new academic programs Kristi assists with feasibility study design and survey implementation now resides with Lindsay Fender Kristi and Lindsay work with departments to design feasibility studies that tell the story of Quad Cities-based demand for programs and provide enrollment data and

survey results to departments as they proceed to work with Academic Affairs on approval Currently Kristi and Lindsay have worked with or are working with the departments of Foreign Languages and Literature Psychology Sociology History Biology and Finance in support of new minor program exploration

Quad Cities continues to coordinate scheduling across all colleges and in collaboration with Associate Dean Jim Schmidt Associate Dean Sharon Evans College of Business Chairs and Assistant Dean Patterson and College of Education and Human Services Chairs and Assistant Dean Carter The Quad Cities Block and Final Exam schedule serves as a planning grid to increase student credit hours and reduce course conflict Kristi also worked with the School of Law Enforcement and Justice Administration to increase the efficiency of schedule rotation which decreased course saturation and increased the average LEJA course enrollment from 107 in Fall 2011 to 18 in Fall 2012 The number of overall Quad Cities course sections for both face-to-face and IQ sections also continues to increase

FACE TO FACE SECTIONS FALLSPRING 2005-2013

FALL SPRING TOTAL

20052006 107 97 204

20062007 98 222 320

20072008 240 244 484

20082009 247 280 527

20092010 293 288 581

20102011 289 284 573

20112012 263 272 535

20122013 275 278 553

TOTAL 3573

In academic year 2012-2013 205 IQ seats represent 33 of 616 available online seats for all sections an increase from 115 seats for 19 of available 616 online seats in academic year 2011-2012 Enrollment of QC students in online courses also continues to increase

IQ SECTIONS FALLSPRING 2010-2013

FALL SPRING TOTAL

20102011 0 0 0

20112012 31 83 114

20122013 94 111 205

TOTAL 319

HEADCOUNT OF QC STUDENTS IN ONLINE SECTIONS

FALL SPRING TOTAL

20102011 259 297 556

20112012 240 354 594

20122013 395 445 840 Prior to IQ sections

Lois Retherford continues her role with course maintenance and facilities scheduling services at WIU-Quad Cities Since last yearrsquos annual report Lois processed 1645 course changes and increase of 7 compared to last year Lois also updates internal schedules and information for WIU-Quad Cities faculty and staff and internal schedule signage to communicate room locations changes and schedules for planning purposes

WIU-Quad Cities Riverfront and 60th Street locations were host to over 200 organizations agencies and events Lois Retherford expanded her role with facilities scheduling and received a position audit to Admissions Records Officer reflecting her role with scheduling Lois serves as a point of contact for community members to reserve the Goldfarb Grand Atrium 103 and 104 tiered Moline Foundation auditorium and other classrooms meeting rooms and video conference rooms in both buildings Lois and Karin Chouinard worked to create and implement an online room requisition form for internal and external room requests Over 200 organizations and agencies worked with Lois Quad Cities Technology and Facilities staff to plan for and host events and meetings at Riverfront and 60th Street locations

Riverfront 60th Street

ADAAG PROWAG 3rd Annual Grad Experience in Museum Studies Alliance for Retired Americans Meeting Accurate Biometrics (fingerprinting)

Americas Music Film Series Alpha Xi Delta Fraternity Area Wide Chapter

Area Academic Librarians Officers Training

Arrowhead Ranch Arsenal Academy (Executive Studies sponsored

Arsenal Academy amp Boot Camp (Executive Studies event)

Center) Chi Sigma Iota Study Sessions

ASCE amp ASCESEI Distinguished Faculty Lecture

Association of Fundraising Professionals Environment amp Public Health Network

Bank Regulatory Peer Group Chinese Students amp Scholars

Beta Alpha Psi German Institute

Bi-State Regional Commission Grad Center Testing

Blood Drive amp Bone Marrow Drive GRE Grad Center Testing

Bradenburg Capital Management Illinois ACME

CBT National Advisory Board Intro to Career Cruising Quad Cities

City of Moline John Hallwas Liberal Arts Lecture

College of Fine Arts amp Communication Advisory LSAT Grad Center Testing

Board Math amp Science Summer Institutes

Community College Articulation Conference Math Improvement Meetings

DCEO Governors Staff amp Mayors Meeting NBCC Grad Center Testing

Deere Tech Center Alumni NIMS Workshop

Discover Western Quad Cities events North Central Association of Science Teacher

Dr Arun Gandhi presentation Educators

Eagle View Group - Sierra Club Project WET Workshop

Earth Charter Summit QCAEYC

EDL Law Conference

EICC Advisory Board Environment amp Public Health Network Chinese

Students amp Scholars

Environmental Summit Girl Scout Leadership Conference

Governors Rural Affairs Council

Grad Center Board Meeting Greater Quad Cities Hispanic Chamber of

Commerce Hampton Rapid Jr Womens Club

High School Articulation Conference

High School Counselor Advisory Council Hope Creek Care Center

IACAC Distance Planning

IASA Illinois Department of Natural Resources

Illinois Department of Transportation

IMA ILLOWA Chapter IT Summit (Mike Rodriguez)

John Deere

John Deere Dealer Solutions John Deere Foundation

John Deere Global Deployment

John Deere Information Systems Joy of Giving Foundation

Lowell M Johnson Foundation

McLaughlin Midwest Community Development Institute

Mississippi River Coordinating Council

Mississippi River Trail Board of Directors Moline Foundation

Moline Kiwanis

Morning Star Academy NAPM-QC (Jim Patterson)

Northwest Illinois Volunteerism Conference NRCS-DC (Natural Resources Conservation

Service ndash Department of Conservation)

Polling Place for Voting

Poor Kids Presentation Prairie State Legal Services

QC United Scholarships

QCML QCMP amp Leadership Conference Quad Cities Alliance for Immigrants amp

Refugees ELL Educators

Quad Cities Professional Development Network

Quilt Guild Rock Island County Regional Office of Education

Teacher Orientation for Summer Grant Program

Temple Christian School VITA Training

WIU Impact Meeting - RIROE

WQPT Meetings

Quad Cities Association of Family amp Consumer Sciences

Quad Cities Bicycling for the Future

Quad Cities Chamber of Commerce

Quad Cities Dental Hygienists Quad Cities Leadership Committee

Quad Cities Marathon Committee

Quad Cities Professional Development Network Quad Cities Research amp Scholarship Symposium

Quad Cities Riverfront Council Quad Cities Section of American Society of

Agricultural amp Biological Engineers Quad Cities Universities amp College Presidents

Council

Quad Cities Wild Places Ready to Learn Early Childhood Educators

Conference

Red Cross

Regional Math amp Science Academy Rep Schilling - Military Readiness Round Table

Rock Island Arsenal Child Care Training

Rock Island Arsenal JMTC Rock Island County Board Rock Island County Early Voting Site Rock Island County Fair Board

Rock Island County Health Department

Rock Island Pacers Group Rock Island Regional Office of Education Rock Island Regional Office of Education

Principals Workshop Rotary Group (Tom Bridge)

Saturday Fun Shop (Math amp Science Academy)

Serve Illinois amp AmeriCorps Sierra Club Cool Cities

Ski amp Snowboard Club

STEP-TEP Sustainability Share Fair

Target Corporation - interviews

Teen Leadership Retreat (U of IL Extension4-H) Trinity Health Foundation U S Army Corps of Engineers ndash

Mississippi Valley Division

United Way

UNITY Youth Group University of Iowa

Upper Mississippi River Youth Summit

Vista Career Fair

WE-STEM WIU Board of Trustees Meeting

WQPT Development Board

WQPT Kids Club Party WQPT sponsored events

WIU-Quad Cities staff across all areas also visited other institutions and agencies to increase awareness about WIU-Quad Cities and network with other student professionals To compliment the extensive list of visits by Quad Cities Admissions Kristi Mindrup Curtis Williams and Audrey Adamson visited Cornell College Kirkwood Community College Kirkwood Iowa City Campus Grinnell College Luther College and North Iowa Area Community College Enrollment for Iowa students in the Quad Cities continues to increase at the undergraduate level and has only slightly decreased at the graduate level

QC ENROLLMENT FOR IOWA COUNTIES

UNDERGRAD GRADUATE

FL 2010 207 176

FL 2011 216 183

FL 2012 267 166

Kristi Mindrup also maintains contact with student affairs professionals nationally to increase awareness and wrote two articles that featured WIU-Quad Cities and a WIU-Quad Cities student in the ACPA Commission for Commuter and Adult Students newsletter Commuter Perspectives

In support of WIU-Quad Cities goal to recruit students and increase campus visibility many staff across areas are involved in national regional and local activities and leadership including

Kristi Mindrup Council for Advancement of Standards Board of Directors ACPA Commission for Adult and Commuter Students Directorate National Clearinghouse for Commuter Programs Assistant Director

Curtis Williams Quad Cities Minority Partnership Quad Citians Affirming Diversity Humility of Mary Quad Cities Scholars Quad Cities College Consortium United Neighbors Quad Cities Career Connection Davenport Network for Community and School Partnerships Veteranrsquos College Consortium North Scott Junior High Career and College Fair Committee Davenport West High School tennis coach

Christopher David Moline School District language translator

Audrey Adamson Iowa Student Personnel Association Girl Scouts of Eastern Iowa and Western Illinois Logan Elementary School Longfellow Booster Club Wee Care Day Care and Pre School Board Daughterrsquos of the Nile United Way Quad Cities Womenrsquos Leadership Council Operation Lead Dress for Success Quad Cities and Womenrsquos Professional Group

Andrea Allison VOAD Hazelcrest Water Fund American Heart Association Church Committees

Kim Moreno Humility of Mary Kenny Wheeler Pleasant Valley Cross Country and Track coach Paul Finley Cub Scout Pack 119 Quad City Ice Eagles hockey Lois Retherford Mercer County DARE Board of Directors

FY2014 Goals

Support the short- and long-term expansion of WIU-Quad Cities in existing and expanded facilities at Riverfront campus (Higher Values in Higher Education Goal 5 Action 3f)

Plan for the expansion of WIU-Quad Cities to Riverfront Phases II and III

Continue to initiate institutional and community partnerships in support of building academic and student affairs programs at WIU-Quad Cities

Support the academic mission at WIU-Quad Cities

FY2014 Budget Requests

$15000 Staffing amp Professional Development

$10000 (Continuous) additional responsibilities for student services including Linkages recruitment and advising transition of student services operations (food transit contracts etc) increased community outreach activities for student recruitment and retention and for student activities

$5000 (Continuous) for position audits for additional responsibilities for academic advising support student affairs support and expanded Riverfront and 60th Street office support

Total Request $15000

Academic Advising and Student Affairs

FY2013 Accomplishments

FY2013 Goal Recruit new students to WIU-Quad Cities and assist with recruitment for Macomb (Higher Values in Higher Education Goal 1)

Several events were held to capture the interest of specific targeted institutions majors or organizations identified as having potential for enrollment interest and growth Quad Cities Student Affairs partnered with Quad Cities Admissions to host open houses information sessions and discipline specific Discover Western events including

Sauk Valley Community College February 10 Veteranrsquos Open House February 28 Discover Engineering BHC March 5 Kirkwood Community College Coffee Talk April 10 Student Organization Fair September 13 High School Business Teachers October 26 Discover English November 7

A major element of WIU-Quad Cities Student Affairs strategy for student recruitment is increased partnership with area K-12 schools colleges universities agencies and organizations Curtis Williams has been instrumental in the establishment and ongoing successful implementation of the Quad Cities Minority Partnership (QCMP) QCMP exposes students from Davenport West Central and North High Schools and United Township Moline and Rock Island High Schools to science technology engineering and math opportunities to increase their interest in related academic programs and future careers During fall semester WIU-Quad Cities hosted nearly 200 high school students at the Riverfront Campus and simultaneously held a college fair as part of the event

In partnership with Augustana College St Ambrose University Hamilton Technical Institute Black Hawk College and Scott Community College Curtis Williams represented WIU-Quad Cities and developed the Junior High Business and Education Fair attended by over 430 students who were exposed to a number of programs and careers Stemming from this event Curtis was also involved with the creation of the Quad Cities Career Connection Network which provides local students with real-world business experience in cooperation with the Community Foundation Black Hawk College and Scott Community College

The Next Big Thing was organized and hosted by WIU-Quad Cities admissions academic advisors student emissaries and other student affairs staff Nearly 1000 area high school students participated in the day-long event with workshops focused on preparing students for transition after high school graduation The event was held again in Fall 2012 and was attended by several hundred high school students from the surrounding Quad Cities The event featured three workshops Finding the Right Fit After High School Empty Nest and Shift of Responsibility and Planning for College Costs ndash Financial Aid and Scholarships

FY2013 Goal Retain WIU-Quad Cities students through intentional academic advising (Higher Values in Higher Education Goal 1)

Quad Cities Academic Advising Team Tom Bates Jacquelyn Holan Kim Moreno and Kenny Wheeler continued to refine academic advising and efforts to retain students increased communication timely notification about key dates and registration and through ongoing implementation of the FallSpring Academic Advising Timeline The Timeline is a tool that advisers use to communicate and remind students about New Student orientation fall spring and summer registration dates (ldquoGet Advised Get Registeredrdquo) academic advising appointments including pre-registration dropadd dates and preparation for graduation

Curtis Williams expanded his role in support of Quad Cities honorrsquos cohort and linkages students In addition to working on establishing degree plans with students Curtis also engaged in more intensive monitoring of freshman and Linkages student grades and course progress Curtis referred students experiencing academic difficulty to campus resources including the US Bank Writing Center peer tutors or faculty and staff mentors

Academic and Advising and Student Affairs in coordination with Tami Seitz and Karin Chouinard continued to create new information resources for students and redesigned both the WIU-Quad Cities web page and the Student Handbook Updated webpages were redesigned so that prospective and current students can identify and contact their academic adviser The advising web page now includes key registration dates transfer guides important forms and direct links to other campus resources including financial aid disability resources and more

Kristi Mindrup and Curtis Williams strategically developed a system of communication and collaboration within Student Affairs and in collaboration with Assistant Deans Marcia Carter and Jim Patterson along with Macomb-based Colleges and Departments As part of the course scheduling process Kristi Mindrup and Curtis Williams have established a pro-active approach to determining course demand In addition to tracking past course enrollment trends Curtis and all academic advisors review and evaluate planned course offerings and then provide input about additional courses additional seats or course alternatives that will be needed to ensure that students degree plans stay on track

Kristi Mindrup Curtis Williams and Lois Retherford track student online enrollment and collaborate with Macomb Assistant Deans and Chairs the team worked together to establish corresponding IQ sections to continue to ensure proper student tracking for retention and course access In preparation for Fall 2012 semester 38 IQ sections were initially established based on early projections for IQ demand After responding to student demand and tracking registration patterns for Quad Cities students the total amount of IQ sections for Fall 2012 increased to 93 IQ sections This same pattern was true for Spring 2013 During the initial schedule build 61 IQ sections were projected to be in demand for Quad Cities students and the final number increased to 111 IQ sections

These combined efforts aimed at strategic advisement and student-centered scheduling contribute to retention rates between range between 786 to 100 for an average undergraduate retention rate of 871

FALL 2012 TO SPRING 2013 RETENTION

Percent Number

NEW FRESHEMN 917 22

FRESHMEN 786 11

SOPHOMORES 1000 8

JUNIORS 899 116

SENIORS 874 257

NEW TRANSFERS 848 212

UNDERGRAD RETENTION 871 626

FY2013 Goal Increase WIU-Quad Cities student engagement and provide holistic services that foster student engagement (Higher Values in Higher Education Goal 5 Action 1)

Quad Cities Student Affairs welcomed two new team members Audrey Adamson is Assistant Director of Career Services and Disability Resources and Charla Pratt serves as Financial Aid officer Tyla Cole joined the Student affairs team as graduate assistant and is providing generalist support for the area

WIU-Quad Cities Student Affairs and Admissions worked together to redesign New Student Orientation for a more interactive experience and added new sessions based on student input Paying for College Getting Involved College Wise and online registration services were added to New Student Orientation to ensure students are exposed to information and resources about scholarships financial aid student organizations and WIU rules procedures and services

The WIU-Quad Cities Mentor program began in Fall 2012 which was designed to connect 34 faculty and staff volunteer mentors to 301 undergraduate students Faculty and staff made in-person and e-mail connections to students and answered technical questions about campus resources Kristi Mindrup Curtis Williams Lindsay Fender Audrey Adamson and Kenny Wheeler are currently working to tailor the program to the experiences and opportunities available at WIU-Quad Cities In FY2014 Student Affairs will unveil a plan to integrate strategic mentor opportunities into New Student Orientation student organizations and campus events and will combine the initial interest of faculty and staff mentors into a program that strategically connects students and mentors in meaningful ways

WIU-Quad Cities expanded opportunities for student development and career preparation for students Audrey Adamson provided numerous workshops and career fairs throughout the year aimed at resume writing job search strategies interviewing business communication and planning for life after graduation In collaboration with faculty members Audrey also facilitated and implemented the Business Fair (record 102 attendees) and the Vista IT Career Fair (56 attendees) Audreyrsquos activities impacted 652 Quad Cities students since she began her duties in July

In addition to providing day-to-day disability resources such as text conversion note-taking and exam accommodations for 32 Quad Cities students Audrey Adamson integrated disability awareness and identity development to various events and activities including Celebrating Disability Culture Day co-hosting the Bi-State Diversity Conference for Students with Disabilities and by developing a disability resources video for high school students who are considering attending college Audrey also meets with faculty to offer resources about disability process and to assist with class or instruction accommodation

Student Affairs also increased opportunities for students to get involved in existing student organizations and expanded student organizations based on student interest The Student Organization Fair was held for the first time this Fall 2012 to increase student awareness about opportunities to get involved on campus Existing student groups found opportunities to collaborate both for the interdisciplinary benefits and also for cost sharing Student Affairs worked with three prospective new organizations including UNITY (lesbian gay bi-sexual transgendered questioning and ally identity) group Communication Student Society and the Law Enforcement amp Justice Administration group Each is slated to become fully active in Fall 2013

Academic Organizations

Aquaria Biology Zoology Society(ABZS) New Student Orientation

Communication Student Society(CSS) Bingo in Atrium Trivia in Atrium Bake Sale New Student Orientation PBS Documentary ldquoPoor Kidsrdquo

Counseling Association(CA) Food Drive Manage Your Stress Week New Student Orientation

Graduate Experience in Museum Studies(GEMS) Yankee Candle Fundraiser New Student Orientation

Interdisciplinary English amp Arts Society(IDEAS) Banned Books Week

Coffee House Bash New Student Orientation

Liberal Arts amp Sciences Student Organization(LASSO) Zach Wahls Lessons of Love New Student Orientation Trip to Art Institute in Chicago

Society of Accountancy(SOA) Etiquette Dinner New Student Orientation

Society of Business amp Technology(SOBAT) Monthly Presentations New Student Orientation

Society of Educators(SOE) QC Block Party Guest Speaker Sherri Coder New Student Orientation

Student Recreation Association(SRA) QC Block Party Dios De Los Muertos Spin to Win Family Dance Night New Student Orientation

Cultural Organizations

Association of Latin American Students(ALAS) Dios De Los Muertos QC Holiday Party New Student Orientation

Leadership Organizations

Student Government Association(SGA) We Care QC Block Party Blood Drive Habitat for Humanity Movember Angel Tree Manage Your Stress Week New Student Orientation

Professional Organizations

Toastmasters QC Block Party Open Mic Night New Student Orientation

SocialSupport Organizations

UNITY(LGBTQ) New Student Orientation QCAD Valentine Gayla

Quad Cities Student Affairs continues to collaborate with faculty in response to the growing number of students who served or are serving in the military A Veterans committee was formed and is actively working on establishing campus events and programming that meet the needs of campus Veterans

In addition to increased opportunities for student engagement Student Affairs continued to provide campus services and amenities toward the goal of keeping students connected to campus The Student Affairs office expanded hours from 800AM-600PM Monday-Thursday Food options

were available to students faculty and staff including Chick-Fil-A Biaggirsquos Qdoba Mexican Grill and LaFlama

WIU-Quad Cities Student Affairs staff increased participation in professional development activities Staff attended the Iowa Student Personnel Association Conference at Grinnell College both for professional development and to increase Iowa student affairs personnel awareness about WIU-Quad Cities Curtis Williams presented at the ldquoCollege Changes Everything Conferencerdquo in November at Black Hawk College Student Affairs and BRDGS (Building Respect for Diverse Genders and Sexualities) partnered with Quad Citians Affirming Diversity (QCAD) to provide Safe Space training for students faculty and staff Temia Rice Tom Bates and Charla Pratt are each pursuing a masterrsquos degree at WIU-Quad Cities

Efforts to promote student engagement also occur on the WIU-Quad Cities web page All areas of Quad Cities Student Affairs collaborate with Karin Chouinard to ensure current information about on-campus student employment opportunities financial aid and scholarships career services and student activities Charla Pratt was instrumental in working with Karin to update links integrate NetPrice calculator and to simplify navigation and thus the financial aid process Karin also worked with undergraduate and graduate admissions refined academic program information and continued to work with WIU Web Services on innovation accessibility and content management services (CMS) Karin also provides training for users on Omniupdate CMS so individuals can maintain their own departmental or individual web content

FY2014 GOALS

Recruit new students to WIU-Quad Cities and assist with recruitment for Macomb

Increase WIU-Quad Cities rates of student retention through intentional academic advising and student support services

Increase WIU-Quad Cities student engagement and provide holistic services that foster student engagement

Maintain a current accurate accessible and innovative web presence to enhance efforts to recruit retain and engage students faculty staff and the community

Increase opportunities for professional development and community engagement for staff

Identify and utilize technology to create efficient and effective delivery of student services

Hire an Assistant Director Student Services focused on student retention academic support and personal well-being

FY2014 Budget Requests

$50000 Staffing amp Professional Development

$42000 (Continuous) Assistant Director Student Affairs focused on retention academic support and personal well-being

$3000 (Continuous) additional student employee help for expanded 60th Street operation

$5000 (One-time) Professional Developmenttravel for 4 staff to attend ACPA

Student Services also requests to maintain one Graduate Assistant to support student

Total Request $50000

Academic and Instructional Services

FY 2013 Accomplishments

FY2013 Goal Foster communication and collaboration between staff housed in 60th Street and Riverfront

Alison Shook Janet Wilson Emily Pitz and Jean Kenney worked as a team to ensure smooth operation and communication between WIU-Quad Cities campus locations by coordinating campus message boards and cross training to provide comprehensive support for faculty and students at 60th

Street and Riverfront

Alison Shook along with Scott Lawson and Lisa Waller in Macomb contributed to design and testing of a new web-based vehicle reservation resource for faculty and staff Janet Wilson Jean Kenney and Emily Pitz implemented and refined the new online reservation form that expedites communication ensures accuracy and allows users to make reservations when convenient for their schedules

FY2013 Goal Continue to provide faculty instructional support

Each semester Instructional Service staff coordinated and distributed between over 150 course evaluations and throughout the semester coordinated and distributed videoconference course materials between faculty and classroom facilitators

Instructional support is available to faculty 70 hours weekly at Riverfront and 85 hours at 60th

Street which includes day night and weekend services Temia Rice and Janet Wilson coordinate and provide Testing Center services for faculty and students including online exam proctoring make-up exams and disability support accommodation The Testing Center is open weekly for 30 hours at Riverfront and 34 hours at 60th Street

Jean Kenney provided support for College of Business and Technology events such as Discover Western Engineering Supply Chain Management and ABET accreditation celebration Alison Shook and Jean Kenney provided support assistance for position searches including two positions for Assistant Director Student Services Engineering faculty and Office Support Assistant

FY2013 Goal Engage in professional development opportunities (Higher Values in Higher Education Goal 4 Action 2g)

Quad Cities Professional Development Network (Janet Emily Lois)

Civil Service Employees Council (Alison)

FY2014 GOALS

Continue to provide faculty and college instructional support

Engage in professional development opportunities

Foster communication and collaboration across departments buildings and campuses

Quad Cities Technology

Quad Cities Technology FY 2013 Accomplishments

Quad Cities Technology team provides technology services planning installation innovation and ongoing user support for 29 WIU-Quad Cities classrooms 3 instructional computer labs 1 engineering computer lab 5 conference rooms and 4 engineering specific laboratories

Goal Actively participate in Riverfront Campus Phase I completion and Phase II planning and implementation

After Riverfront Campus grand opening in January 2012 Quad Cities Technology continued to refine technology operations and campus spaces Additional infrastructure campus learning and campus work space projects are described in the next paragraphs

Goal Completed the following infrastructure projects (Higher Values in Higher Education Goal 1 Action 3)

All Quad Cities Domain Controllers and Physical Servers have been demoted and the services have been migrated over to Virtual Host Servers The entire Quad Cities server infrastructure was upgraded from Windows server 2003 and now runs Virtual Windows 2008 server instances using VM Ware technology and architecture

WQPTrsquos Physical ProTrack Allegiance and Great Plains Database Servers were re-configured and migrated to Virtual VM servers to provide additional stability with network storage and back-up WQPT is also completely transitioned to the WIU-Quad Cities network infrastructure following Spring 2012 relocation to 60th Street

Network Storage arrays have been installed on both 60th amp Riverfront campus server rooms They have been configured and increased to provide for the anticipated future demand from programs requiring expanded Virtual computing power and capabilities

Goal Supported campus learning and work spaces (Higher Values in Higher Education Goal 2 Action 3B)

QC Technology Staff successfully re-configured and upgraded College of Engineering Computer hardware and software to provide for higher-end computing demands In response to increased demand for Video Conferencing capabilities the Riverfront 110 basic conference room was re-evaluated and an additional Polycom Technology was ordered and installed The room has been upgraded and re-classified in Campus Space Master as a VC capable conference room

In response to increased office and space requirements by faculty QC Technology staff evaluated purchased installed and re-purposed the RF220 conference room into a Riverfront faculty commons area with six laptop work-stations and networked printing facilities

In response to the increased demand for real-time interactive participation to crowd overflows during community and institute conference events in the Riverfront 103 and 104 auditoriums three additional plasma screens with audio streaming capability were added to the Goldfarb Atrium and Student Services Lobby area

In order to provide for the two new Physics 211 amp Physics 212 Classes in the Engineering program QC Technology Staff successfully re-purposed Riverfront 122 into a physics lab-appropriate learning space complete with lab workbenches enhanced dual-platform iMac workstations with discipline specific software and a dedicated switch QC Technology Staff also assisted the Physics Department with the timely order and purchase of the entire QC Physics Lab inventory of Lab equipment and supplies

Upon completion of Phase I the QC 60th Street 138 staging area was re-configured Room 138 is now a fully functional instructional computer lab with furniture 18 workstations and an instructor podium QC Technology Staff successfully assisted with the implementation of interior and exterior digital signage systems at Riverfront Campus QC Technology Staff also successfully provided on-time support services in configuring moving and installing technology in numerous new faculty and staff offices and re-configured work spaces in both campuses

Quad Cities Technology and Student Affairs partnered to research install and implement technology that allows the Student Affairs office to connect remotely with students or to connect students with expanded resources available via videoconference to the Macomb campus Text messaging is now available to Linkages students for appointment scheduling and desktop video conferencing has also increased connections between students and student affairs professionals

Goal Increase operational and QC Technology Team efficiency and effectiveness

QC Technology continues to maintain and provide first level response via telephone at extension 62294 and via e-mail at qc-helpdeskwiuedu Monday through Saturday during Lab and Building hours QC Technology also provides electronic classroom video conferencing facilitators to assist Faculty Staff with classes and conferences and also provides tech support to the QC Community for public events held on QC Campus facilities and areas

Goal Provided opportunities for technology staff professional development (Higher Values in Higher Education Goal 1 Action 2d and Goal 5 Action 1l)

All QC Technology Staff members participate in ongoing training on SysAid the newly deployed campus wide help desk management system With funding amp support from QC Administration QC Technology Staff members established individual training accounts and all have 247 access and regularly participate in continuing hardware and software education through the annually subscribed online Lynda Software amp Business Technology Management Learning tools

Christopher David Assistant Director continues to work on Microsoft Windows Server certification upgrades and further his VM Ware training and certification Andrea Allison the QC R amp I (Labs amp HWSW) also continues to work on Windows 7 and Mac OS X Platforms training

Paul Finley the QC Technology Network Communications Specialist continues to work on Cisco Certification During the past year ITSM Michael Weinrich completed a Masterrsquos in Information Technology Assurance amp Security from the University of Maryland Jonathan McKenna QC Data Processing Equipment Technician is enrolled in Western Illinois University and is currently taking Computer Science classes he is working towards achieving his Bachelor Degree

Phase I move was completed in January 2012 and additional projects that completed and enhanced Phase I are described in the next section Phase II construction will begin in late winter or early spring the Quad Cities Facilities report covers the details of Phase II construction and timeline Quad Cities Phase II Facilities Implementation Team will convene in March 2013 The Phase III programming study will also begin in Spring 2013 with an early input session

FY2013 Goal Refine Phase I operations and evaluate staffing to ensure efficiency and will begin to prepare staff and support structures that lead to future growth within Phase II

Following WIU-Quad Cities Riverfront campus grand opening in January the Quad Cities Facilities Implementation Team co-led by Kristi Mindrup and Bill Brewer finalized move implementation and continued to work with faculty and staff to refine campus spaces to meet the needs of students faculty and staff Furnishings from the former Caxton Block facility were relocated to 60th Street to provide a commons and waiting area on the second floor Quad Cities Technology and Facilities worked together to expand faculty office capability and space at Riverfront and the second floor Faculty Commons was created in Room 220 as an interdisciplinary workspace and area for faculty work and collaboration Four additional private offices were allocated to faculty to accommodate the needs of 60th Street-based faculty to hold office hours and course preparation at Riverfront campus

Organization Chart for Areas Reporting to Assistant Vice President Quad Cities and Planning

In FY2013 WIU-Quad Cities continued to strengthen the identity and operational efficiency of unique campus units especially in Academic Advising Student Affairs and Instructional Services Increased cross-training opportunities to expand the scope of faculty support positions and enhanced support for student affairs continue to blur the line between what were previously two distinct and sometimes duplicated areas

Leadership transitioned to Curtis Williams for maintaining partnerships and operations that provide services and opportunities for WIU-Quad Cities students including access to food transportation and other student experiences In addition to on-campus services Kristi Mindrup and the Student Affairs office maintain strong connections to the community to share information for off-campus and community-based resources for housing fitness recreation and wellness A ldquoStudent Liferdquo section of the wiueduqc web page was developed by Karin Chouinard to connect students with all on- and off-campus resources

As described earlier Audrey Adamson was hired as Assistant Director for Student Services and Antoinette Murphy as Assistant Director for Graduate Admissions Student Affairs and Admissions will continue to work together to compliment efforts for student recruitment and retention

In FY2013 Dr Marcia Carter and Dr Jim Patterson began their role as Assistant Deans at WIU-Quad Cities In response to academic affairs presence on the Quad Cities Campus preparations were made to ensure staff are trained and prepared to provide both academic and faculty support Jean Kenney provides academic and faculty support for the College of Business and Technology and School of Engineering and received training and experience with supporting position searches event support and increased responsibility for managing emerging business and operational functions for the college and school Emily Pitz also increased the scope of her work and while she continues to provide interdisciplinary faculty support has been cross-trained in advising support and along with the new Office Support Assistant position is prepared to provide college-specific support in the next fiscal year

Janet Wilson and Temia Rice continued to provide excellent first-point-of-contact services at Riverfront and 60th Street for faculty students and staff Alison Shook received a position audit following her increased leadership in the role of office manager and is actively receiving training as she transitions to provide first-response support of Student Affairs including graduate admissions career services and student services

FY2013 Goal Support the academic mission at WIU-Quad Cities

Kristi Mindrup initiated several institutional and community partnerships that continue to evolve into new academic pipelines for WIU-Macomb and WIU-Quad Cities programs including establishing connections with Deans and Student Affairs professionals at the following institutions that continue to lead to new avenues for students to discover WIU-Quad Cities

Trinity College of Nursing (General Education)

Kirkwood Community College Cedar Rapids (Recreation Park amp Tourism Administration Honorrsquos Law Enforcement amp Justice Administration)

Kirkwood Community College Iowa City (Law Enforcement amp Justice Administration)

Cornell College (Student Affairs Graduate Studies)

Black Hawk College (Linakges continued enhancement)

Graduate Program Expo (WIU-Macomb)

Casa School Bilingual Education (Educational and Interdisciplinary Studies)

Kristi Mindrup continues to work with academic departments in Macomb to explore feasibility of new academic programs Kristi assists with feasibility study design and survey implementation now resides with Lindsay Fender Kristi and Lindsay work with departments to design feasibility studies that tell the story of Quad Cities-based demand for programs and provide enrollment data and

survey results to departments as they proceed to work with Academic Affairs on approval Currently Kristi and Lindsay have worked with or are working with the departments of Foreign Languages and Literature Psychology Sociology History Biology and Finance in support of new minor program exploration

Quad Cities continues to coordinate scheduling across all colleges and in collaboration with Associate Dean Jim Schmidt Associate Dean Sharon Evans College of Business Chairs and Assistant Dean Patterson and College of Education and Human Services Chairs and Assistant Dean Carter The Quad Cities Block and Final Exam schedule serves as a planning grid to increase student credit hours and reduce course conflict Kristi also worked with the School of Law Enforcement and Justice Administration to increase the efficiency of schedule rotation which decreased course saturation and increased the average LEJA course enrollment from 107 in Fall 2011 to 18 in Fall 2012 The number of overall Quad Cities course sections for both face-to-face and IQ sections also continues to increase

FACE TO FACE SECTIONS FALLSPRING 2005-2013

FALL SPRING TOTAL

20052006 107 97 204

20062007 98 222 320

20072008 240 244 484

20082009 247 280 527

20092010 293 288 581

20102011 289 284 573

20112012 263 272 535

20122013 275 278 553

TOTAL 3573

In academic year 2012-2013 205 IQ seats represent 33 of 616 available online seats for all sections an increase from 115 seats for 19 of available 616 online seats in academic year 2011-2012 Enrollment of QC students in online courses also continues to increase

IQ SECTIONS FALLSPRING 2010-2013

FALL SPRING TOTAL

20102011 0 0 0

20112012 31 83 114

20122013 94 111 205

TOTAL 319

HEADCOUNT OF QC STUDENTS IN ONLINE SECTIONS

FALL SPRING TOTAL

20102011 259 297 556

20112012 240 354 594

20122013 395 445 840 Prior to IQ sections

Lois Retherford continues her role with course maintenance and facilities scheduling services at WIU-Quad Cities Since last yearrsquos annual report Lois processed 1645 course changes and increase of 7 compared to last year Lois also updates internal schedules and information for WIU-Quad Cities faculty and staff and internal schedule signage to communicate room locations changes and schedules for planning purposes

WIU-Quad Cities Riverfront and 60th Street locations were host to over 200 organizations agencies and events Lois Retherford expanded her role with facilities scheduling and received a position audit to Admissions Records Officer reflecting her role with scheduling Lois serves as a point of contact for community members to reserve the Goldfarb Grand Atrium 103 and 104 tiered Moline Foundation auditorium and other classrooms meeting rooms and video conference rooms in both buildings Lois and Karin Chouinard worked to create and implement an online room requisition form for internal and external room requests Over 200 organizations and agencies worked with Lois Quad Cities Technology and Facilities staff to plan for and host events and meetings at Riverfront and 60th Street locations

Riverfront 60th Street

ADAAG PROWAG 3rd Annual Grad Experience in Museum Studies Alliance for Retired Americans Meeting Accurate Biometrics (fingerprinting)

Americas Music Film Series Alpha Xi Delta Fraternity Area Wide Chapter

Area Academic Librarians Officers Training

Arrowhead Ranch Arsenal Academy (Executive Studies sponsored

Arsenal Academy amp Boot Camp (Executive Studies event)

Center) Chi Sigma Iota Study Sessions

ASCE amp ASCESEI Distinguished Faculty Lecture

Association of Fundraising Professionals Environment amp Public Health Network

Bank Regulatory Peer Group Chinese Students amp Scholars

Beta Alpha Psi German Institute

Bi-State Regional Commission Grad Center Testing

Blood Drive amp Bone Marrow Drive GRE Grad Center Testing

Bradenburg Capital Management Illinois ACME

CBT National Advisory Board Intro to Career Cruising Quad Cities

City of Moline John Hallwas Liberal Arts Lecture

College of Fine Arts amp Communication Advisory LSAT Grad Center Testing

Board Math amp Science Summer Institutes

Community College Articulation Conference Math Improvement Meetings

DCEO Governors Staff amp Mayors Meeting NBCC Grad Center Testing

Deere Tech Center Alumni NIMS Workshop

Discover Western Quad Cities events North Central Association of Science Teacher

Dr Arun Gandhi presentation Educators

Eagle View Group - Sierra Club Project WET Workshop

Earth Charter Summit QCAEYC

EDL Law Conference

EICC Advisory Board Environment amp Public Health Network Chinese

Students amp Scholars

Environmental Summit Girl Scout Leadership Conference

Governors Rural Affairs Council

Grad Center Board Meeting Greater Quad Cities Hispanic Chamber of

Commerce Hampton Rapid Jr Womens Club

High School Articulation Conference

High School Counselor Advisory Council Hope Creek Care Center

IACAC Distance Planning

IASA Illinois Department of Natural Resources

Illinois Department of Transportation

IMA ILLOWA Chapter IT Summit (Mike Rodriguez)

John Deere

John Deere Dealer Solutions John Deere Foundation

John Deere Global Deployment

John Deere Information Systems Joy of Giving Foundation

Lowell M Johnson Foundation

McLaughlin Midwest Community Development Institute

Mississippi River Coordinating Council

Mississippi River Trail Board of Directors Moline Foundation

Moline Kiwanis

Morning Star Academy NAPM-QC (Jim Patterson)

Northwest Illinois Volunteerism Conference NRCS-DC (Natural Resources Conservation

Service ndash Department of Conservation)

Polling Place for Voting

Poor Kids Presentation Prairie State Legal Services

QC United Scholarships

QCML QCMP amp Leadership Conference Quad Cities Alliance for Immigrants amp

Refugees ELL Educators

Quad Cities Professional Development Network

Quilt Guild Rock Island County Regional Office of Education

Teacher Orientation for Summer Grant Program

Temple Christian School VITA Training

WIU Impact Meeting - RIROE

WQPT Meetings

Quad Cities Association of Family amp Consumer Sciences

Quad Cities Bicycling for the Future

Quad Cities Chamber of Commerce

Quad Cities Dental Hygienists Quad Cities Leadership Committee

Quad Cities Marathon Committee

Quad Cities Professional Development Network Quad Cities Research amp Scholarship Symposium

Quad Cities Riverfront Council Quad Cities Section of American Society of

Agricultural amp Biological Engineers Quad Cities Universities amp College Presidents

Council

Quad Cities Wild Places Ready to Learn Early Childhood Educators

Conference

Red Cross

Regional Math amp Science Academy Rep Schilling - Military Readiness Round Table

Rock Island Arsenal Child Care Training

Rock Island Arsenal JMTC Rock Island County Board Rock Island County Early Voting Site Rock Island County Fair Board

Rock Island County Health Department

Rock Island Pacers Group Rock Island Regional Office of Education Rock Island Regional Office of Education

Principals Workshop Rotary Group (Tom Bridge)

Saturday Fun Shop (Math amp Science Academy)

Serve Illinois amp AmeriCorps Sierra Club Cool Cities

Ski amp Snowboard Club

STEP-TEP Sustainability Share Fair

Target Corporation - interviews

Teen Leadership Retreat (U of IL Extension4-H) Trinity Health Foundation U S Army Corps of Engineers ndash

Mississippi Valley Division

United Way

UNITY Youth Group University of Iowa

Upper Mississippi River Youth Summit

Vista Career Fair

WE-STEM WIU Board of Trustees Meeting

WQPT Development Board

WQPT Kids Club Party WQPT sponsored events

WIU-Quad Cities staff across all areas also visited other institutions and agencies to increase awareness about WIU-Quad Cities and network with other student professionals To compliment the extensive list of visits by Quad Cities Admissions Kristi Mindrup Curtis Williams and Audrey Adamson visited Cornell College Kirkwood Community College Kirkwood Iowa City Campus Grinnell College Luther College and North Iowa Area Community College Enrollment for Iowa students in the Quad Cities continues to increase at the undergraduate level and has only slightly decreased at the graduate level

QC ENROLLMENT FOR IOWA COUNTIES

UNDERGRAD GRADUATE

FL 2010 207 176

FL 2011 216 183

FL 2012 267 166

Kristi Mindrup also maintains contact with student affairs professionals nationally to increase awareness and wrote two articles that featured WIU-Quad Cities and a WIU-Quad Cities student in the ACPA Commission for Commuter and Adult Students newsletter Commuter Perspectives

In support of WIU-Quad Cities goal to recruit students and increase campus visibility many staff across areas are involved in national regional and local activities and leadership including

Kristi Mindrup Council for Advancement of Standards Board of Directors ACPA Commission for Adult and Commuter Students Directorate National Clearinghouse for Commuter Programs Assistant Director

Curtis Williams Quad Cities Minority Partnership Quad Citians Affirming Diversity Humility of Mary Quad Cities Scholars Quad Cities College Consortium United Neighbors Quad Cities Career Connection Davenport Network for Community and School Partnerships Veteranrsquos College Consortium North Scott Junior High Career and College Fair Committee Davenport West High School tennis coach

Christopher David Moline School District language translator

Audrey Adamson Iowa Student Personnel Association Girl Scouts of Eastern Iowa and Western Illinois Logan Elementary School Longfellow Booster Club Wee Care Day Care and Pre School Board Daughterrsquos of the Nile United Way Quad Cities Womenrsquos Leadership Council Operation Lead Dress for Success Quad Cities and Womenrsquos Professional Group

Andrea Allison VOAD Hazelcrest Water Fund American Heart Association Church Committees

Kim Moreno Humility of Mary Kenny Wheeler Pleasant Valley Cross Country and Track coach Paul Finley Cub Scout Pack 119 Quad City Ice Eagles hockey Lois Retherford Mercer County DARE Board of Directors

FY2014 Goals

Support the short- and long-term expansion of WIU-Quad Cities in existing and expanded facilities at Riverfront campus (Higher Values in Higher Education Goal 5 Action 3f)

Plan for the expansion of WIU-Quad Cities to Riverfront Phases II and III

Continue to initiate institutional and community partnerships in support of building academic and student affairs programs at WIU-Quad Cities

Support the academic mission at WIU-Quad Cities

FY2014 Budget Requests

$15000 Staffing amp Professional Development

$10000 (Continuous) additional responsibilities for student services including Linkages recruitment and advising transition of student services operations (food transit contracts etc) increased community outreach activities for student recruitment and retention and for student activities

$5000 (Continuous) for position audits for additional responsibilities for academic advising support student affairs support and expanded Riverfront and 60th Street office support

Total Request $15000

Academic Advising and Student Affairs

FY2013 Accomplishments

FY2013 Goal Recruit new students to WIU-Quad Cities and assist with recruitment for Macomb (Higher Values in Higher Education Goal 1)

Several events were held to capture the interest of specific targeted institutions majors or organizations identified as having potential for enrollment interest and growth Quad Cities Student Affairs partnered with Quad Cities Admissions to host open houses information sessions and discipline specific Discover Western events including

Sauk Valley Community College February 10 Veteranrsquos Open House February 28 Discover Engineering BHC March 5 Kirkwood Community College Coffee Talk April 10 Student Organization Fair September 13 High School Business Teachers October 26 Discover English November 7

A major element of WIU-Quad Cities Student Affairs strategy for student recruitment is increased partnership with area K-12 schools colleges universities agencies and organizations Curtis Williams has been instrumental in the establishment and ongoing successful implementation of the Quad Cities Minority Partnership (QCMP) QCMP exposes students from Davenport West Central and North High Schools and United Township Moline and Rock Island High Schools to science technology engineering and math opportunities to increase their interest in related academic programs and future careers During fall semester WIU-Quad Cities hosted nearly 200 high school students at the Riverfront Campus and simultaneously held a college fair as part of the event

In partnership with Augustana College St Ambrose University Hamilton Technical Institute Black Hawk College and Scott Community College Curtis Williams represented WIU-Quad Cities and developed the Junior High Business and Education Fair attended by over 430 students who were exposed to a number of programs and careers Stemming from this event Curtis was also involved with the creation of the Quad Cities Career Connection Network which provides local students with real-world business experience in cooperation with the Community Foundation Black Hawk College and Scott Community College

The Next Big Thing was organized and hosted by WIU-Quad Cities admissions academic advisors student emissaries and other student affairs staff Nearly 1000 area high school students participated in the day-long event with workshops focused on preparing students for transition after high school graduation The event was held again in Fall 2012 and was attended by several hundred high school students from the surrounding Quad Cities The event featured three workshops Finding the Right Fit After High School Empty Nest and Shift of Responsibility and Planning for College Costs ndash Financial Aid and Scholarships

FY2013 Goal Retain WIU-Quad Cities students through intentional academic advising (Higher Values in Higher Education Goal 1)

Quad Cities Academic Advising Team Tom Bates Jacquelyn Holan Kim Moreno and Kenny Wheeler continued to refine academic advising and efforts to retain students increased communication timely notification about key dates and registration and through ongoing implementation of the FallSpring Academic Advising Timeline The Timeline is a tool that advisers use to communicate and remind students about New Student orientation fall spring and summer registration dates (ldquoGet Advised Get Registeredrdquo) academic advising appointments including pre-registration dropadd dates and preparation for graduation

Curtis Williams expanded his role in support of Quad Cities honorrsquos cohort and linkages students In addition to working on establishing degree plans with students Curtis also engaged in more intensive monitoring of freshman and Linkages student grades and course progress Curtis referred students experiencing academic difficulty to campus resources including the US Bank Writing Center peer tutors or faculty and staff mentors

Academic and Advising and Student Affairs in coordination with Tami Seitz and Karin Chouinard continued to create new information resources for students and redesigned both the WIU-Quad Cities web page and the Student Handbook Updated webpages were redesigned so that prospective and current students can identify and contact their academic adviser The advising web page now includes key registration dates transfer guides important forms and direct links to other campus resources including financial aid disability resources and more

Kristi Mindrup and Curtis Williams strategically developed a system of communication and collaboration within Student Affairs and in collaboration with Assistant Deans Marcia Carter and Jim Patterson along with Macomb-based Colleges and Departments As part of the course scheduling process Kristi Mindrup and Curtis Williams have established a pro-active approach to determining course demand In addition to tracking past course enrollment trends Curtis and all academic advisors review and evaluate planned course offerings and then provide input about additional courses additional seats or course alternatives that will be needed to ensure that students degree plans stay on track

Kristi Mindrup Curtis Williams and Lois Retherford track student online enrollment and collaborate with Macomb Assistant Deans and Chairs the team worked together to establish corresponding IQ sections to continue to ensure proper student tracking for retention and course access In preparation for Fall 2012 semester 38 IQ sections were initially established based on early projections for IQ demand After responding to student demand and tracking registration patterns for Quad Cities students the total amount of IQ sections for Fall 2012 increased to 93 IQ sections This same pattern was true for Spring 2013 During the initial schedule build 61 IQ sections were projected to be in demand for Quad Cities students and the final number increased to 111 IQ sections

These combined efforts aimed at strategic advisement and student-centered scheduling contribute to retention rates between range between 786 to 100 for an average undergraduate retention rate of 871

FALL 2012 TO SPRING 2013 RETENTION

Percent Number

NEW FRESHEMN 917 22

FRESHMEN 786 11

SOPHOMORES 1000 8

JUNIORS 899 116

SENIORS 874 257

NEW TRANSFERS 848 212

UNDERGRAD RETENTION 871 626

FY2013 Goal Increase WIU-Quad Cities student engagement and provide holistic services that foster student engagement (Higher Values in Higher Education Goal 5 Action 1)

Quad Cities Student Affairs welcomed two new team members Audrey Adamson is Assistant Director of Career Services and Disability Resources and Charla Pratt serves as Financial Aid officer Tyla Cole joined the Student affairs team as graduate assistant and is providing generalist support for the area

WIU-Quad Cities Student Affairs and Admissions worked together to redesign New Student Orientation for a more interactive experience and added new sessions based on student input Paying for College Getting Involved College Wise and online registration services were added to New Student Orientation to ensure students are exposed to information and resources about scholarships financial aid student organizations and WIU rules procedures and services

The WIU-Quad Cities Mentor program began in Fall 2012 which was designed to connect 34 faculty and staff volunteer mentors to 301 undergraduate students Faculty and staff made in-person and e-mail connections to students and answered technical questions about campus resources Kristi Mindrup Curtis Williams Lindsay Fender Audrey Adamson and Kenny Wheeler are currently working to tailor the program to the experiences and opportunities available at WIU-Quad Cities In FY2014 Student Affairs will unveil a plan to integrate strategic mentor opportunities into New Student Orientation student organizations and campus events and will combine the initial interest of faculty and staff mentors into a program that strategically connects students and mentors in meaningful ways

WIU-Quad Cities expanded opportunities for student development and career preparation for students Audrey Adamson provided numerous workshops and career fairs throughout the year aimed at resume writing job search strategies interviewing business communication and planning for life after graduation In collaboration with faculty members Audrey also facilitated and implemented the Business Fair (record 102 attendees) and the Vista IT Career Fair (56 attendees) Audreyrsquos activities impacted 652 Quad Cities students since she began her duties in July

In addition to providing day-to-day disability resources such as text conversion note-taking and exam accommodations for 32 Quad Cities students Audrey Adamson integrated disability awareness and identity development to various events and activities including Celebrating Disability Culture Day co-hosting the Bi-State Diversity Conference for Students with Disabilities and by developing a disability resources video for high school students who are considering attending college Audrey also meets with faculty to offer resources about disability process and to assist with class or instruction accommodation

Student Affairs also increased opportunities for students to get involved in existing student organizations and expanded student organizations based on student interest The Student Organization Fair was held for the first time this Fall 2012 to increase student awareness about opportunities to get involved on campus Existing student groups found opportunities to collaborate both for the interdisciplinary benefits and also for cost sharing Student Affairs worked with three prospective new organizations including UNITY (lesbian gay bi-sexual transgendered questioning and ally identity) group Communication Student Society and the Law Enforcement amp Justice Administration group Each is slated to become fully active in Fall 2013

Academic Organizations

Aquaria Biology Zoology Society(ABZS) New Student Orientation

Communication Student Society(CSS) Bingo in Atrium Trivia in Atrium Bake Sale New Student Orientation PBS Documentary ldquoPoor Kidsrdquo

Counseling Association(CA) Food Drive Manage Your Stress Week New Student Orientation

Graduate Experience in Museum Studies(GEMS) Yankee Candle Fundraiser New Student Orientation

Interdisciplinary English amp Arts Society(IDEAS) Banned Books Week

Coffee House Bash New Student Orientation

Liberal Arts amp Sciences Student Organization(LASSO) Zach Wahls Lessons of Love New Student Orientation Trip to Art Institute in Chicago

Society of Accountancy(SOA) Etiquette Dinner New Student Orientation

Society of Business amp Technology(SOBAT) Monthly Presentations New Student Orientation

Society of Educators(SOE) QC Block Party Guest Speaker Sherri Coder New Student Orientation

Student Recreation Association(SRA) QC Block Party Dios De Los Muertos Spin to Win Family Dance Night New Student Orientation

Cultural Organizations

Association of Latin American Students(ALAS) Dios De Los Muertos QC Holiday Party New Student Orientation

Leadership Organizations

Student Government Association(SGA) We Care QC Block Party Blood Drive Habitat for Humanity Movember Angel Tree Manage Your Stress Week New Student Orientation

Professional Organizations

Toastmasters QC Block Party Open Mic Night New Student Orientation

SocialSupport Organizations

UNITY(LGBTQ) New Student Orientation QCAD Valentine Gayla

Quad Cities Student Affairs continues to collaborate with faculty in response to the growing number of students who served or are serving in the military A Veterans committee was formed and is actively working on establishing campus events and programming that meet the needs of campus Veterans

In addition to increased opportunities for student engagement Student Affairs continued to provide campus services and amenities toward the goal of keeping students connected to campus The Student Affairs office expanded hours from 800AM-600PM Monday-Thursday Food options

were available to students faculty and staff including Chick-Fil-A Biaggirsquos Qdoba Mexican Grill and LaFlama

WIU-Quad Cities Student Affairs staff increased participation in professional development activities Staff attended the Iowa Student Personnel Association Conference at Grinnell College both for professional development and to increase Iowa student affairs personnel awareness about WIU-Quad Cities Curtis Williams presented at the ldquoCollege Changes Everything Conferencerdquo in November at Black Hawk College Student Affairs and BRDGS (Building Respect for Diverse Genders and Sexualities) partnered with Quad Citians Affirming Diversity (QCAD) to provide Safe Space training for students faculty and staff Temia Rice Tom Bates and Charla Pratt are each pursuing a masterrsquos degree at WIU-Quad Cities

Efforts to promote student engagement also occur on the WIU-Quad Cities web page All areas of Quad Cities Student Affairs collaborate with Karin Chouinard to ensure current information about on-campus student employment opportunities financial aid and scholarships career services and student activities Charla Pratt was instrumental in working with Karin to update links integrate NetPrice calculator and to simplify navigation and thus the financial aid process Karin also worked with undergraduate and graduate admissions refined academic program information and continued to work with WIU Web Services on innovation accessibility and content management services (CMS) Karin also provides training for users on Omniupdate CMS so individuals can maintain their own departmental or individual web content

FY2014 GOALS

Recruit new students to WIU-Quad Cities and assist with recruitment for Macomb

Increase WIU-Quad Cities rates of student retention through intentional academic advising and student support services

Increase WIU-Quad Cities student engagement and provide holistic services that foster student engagement

Maintain a current accurate accessible and innovative web presence to enhance efforts to recruit retain and engage students faculty staff and the community

Increase opportunities for professional development and community engagement for staff

Identify and utilize technology to create efficient and effective delivery of student services

Hire an Assistant Director Student Services focused on student retention academic support and personal well-being

FY2014 Budget Requests

$50000 Staffing amp Professional Development

$42000 (Continuous) Assistant Director Student Affairs focused on retention academic support and personal well-being

$3000 (Continuous) additional student employee help for expanded 60th Street operation

$5000 (One-time) Professional Developmenttravel for 4 staff to attend ACPA

Student Services also requests to maintain one Graduate Assistant to support student

Total Request $50000

Academic and Instructional Services

FY 2013 Accomplishments

FY2013 Goal Foster communication and collaboration between staff housed in 60th Street and Riverfront

Alison Shook Janet Wilson Emily Pitz and Jean Kenney worked as a team to ensure smooth operation and communication between WIU-Quad Cities campus locations by coordinating campus message boards and cross training to provide comprehensive support for faculty and students at 60th

Street and Riverfront

Alison Shook along with Scott Lawson and Lisa Waller in Macomb contributed to design and testing of a new web-based vehicle reservation resource for faculty and staff Janet Wilson Jean Kenney and Emily Pitz implemented and refined the new online reservation form that expedites communication ensures accuracy and allows users to make reservations when convenient for their schedules

FY2013 Goal Continue to provide faculty instructional support

Each semester Instructional Service staff coordinated and distributed between over 150 course evaluations and throughout the semester coordinated and distributed videoconference course materials between faculty and classroom facilitators

Instructional support is available to faculty 70 hours weekly at Riverfront and 85 hours at 60th

Street which includes day night and weekend services Temia Rice and Janet Wilson coordinate and provide Testing Center services for faculty and students including online exam proctoring make-up exams and disability support accommodation The Testing Center is open weekly for 30 hours at Riverfront and 34 hours at 60th Street

Jean Kenney provided support for College of Business and Technology events such as Discover Western Engineering Supply Chain Management and ABET accreditation celebration Alison Shook and Jean Kenney provided support assistance for position searches including two positions for Assistant Director Student Services Engineering faculty and Office Support Assistant

FY2013 Goal Engage in professional development opportunities (Higher Values in Higher Education Goal 4 Action 2g)

Quad Cities Professional Development Network (Janet Emily Lois)

Civil Service Employees Council (Alison)

FY2014 GOALS

Continue to provide faculty and college instructional support

Engage in professional development opportunities

Foster communication and collaboration across departments buildings and campuses

Quad Cities Technology

Quad Cities Technology FY 2013 Accomplishments

Quad Cities Technology team provides technology services planning installation innovation and ongoing user support for 29 WIU-Quad Cities classrooms 3 instructional computer labs 1 engineering computer lab 5 conference rooms and 4 engineering specific laboratories

Goal Actively participate in Riverfront Campus Phase I completion and Phase II planning and implementation

After Riverfront Campus grand opening in January 2012 Quad Cities Technology continued to refine technology operations and campus spaces Additional infrastructure campus learning and campus work space projects are described in the next paragraphs

Goal Completed the following infrastructure projects (Higher Values in Higher Education Goal 1 Action 3)

All Quad Cities Domain Controllers and Physical Servers have been demoted and the services have been migrated over to Virtual Host Servers The entire Quad Cities server infrastructure was upgraded from Windows server 2003 and now runs Virtual Windows 2008 server instances using VM Ware technology and architecture

WQPTrsquos Physical ProTrack Allegiance and Great Plains Database Servers were re-configured and migrated to Virtual VM servers to provide additional stability with network storage and back-up WQPT is also completely transitioned to the WIU-Quad Cities network infrastructure following Spring 2012 relocation to 60th Street

Network Storage arrays have been installed on both 60th amp Riverfront campus server rooms They have been configured and increased to provide for the anticipated future demand from programs requiring expanded Virtual computing power and capabilities

Goal Supported campus learning and work spaces (Higher Values in Higher Education Goal 2 Action 3B)

QC Technology Staff successfully re-configured and upgraded College of Engineering Computer hardware and software to provide for higher-end computing demands In response to increased demand for Video Conferencing capabilities the Riverfront 110 basic conference room was re-evaluated and an additional Polycom Technology was ordered and installed The room has been upgraded and re-classified in Campus Space Master as a VC capable conference room

In response to increased office and space requirements by faculty QC Technology staff evaluated purchased installed and re-purposed the RF220 conference room into a Riverfront faculty commons area with six laptop work-stations and networked printing facilities

In response to the increased demand for real-time interactive participation to crowd overflows during community and institute conference events in the Riverfront 103 and 104 auditoriums three additional plasma screens with audio streaming capability were added to the Goldfarb Atrium and Student Services Lobby area

In order to provide for the two new Physics 211 amp Physics 212 Classes in the Engineering program QC Technology Staff successfully re-purposed Riverfront 122 into a physics lab-appropriate learning space complete with lab workbenches enhanced dual-platform iMac workstations with discipline specific software and a dedicated switch QC Technology Staff also assisted the Physics Department with the timely order and purchase of the entire QC Physics Lab inventory of Lab equipment and supplies

Upon completion of Phase I the QC 60th Street 138 staging area was re-configured Room 138 is now a fully functional instructional computer lab with furniture 18 workstations and an instructor podium QC Technology Staff successfully assisted with the implementation of interior and exterior digital signage systems at Riverfront Campus QC Technology Staff also successfully provided on-time support services in configuring moving and installing technology in numerous new faculty and staff offices and re-configured work spaces in both campuses

Quad Cities Technology and Student Affairs partnered to research install and implement technology that allows the Student Affairs office to connect remotely with students or to connect students with expanded resources available via videoconference to the Macomb campus Text messaging is now available to Linkages students for appointment scheduling and desktop video conferencing has also increased connections between students and student affairs professionals

Goal Increase operational and QC Technology Team efficiency and effectiveness

QC Technology continues to maintain and provide first level response via telephone at extension 62294 and via e-mail at qc-helpdeskwiuedu Monday through Saturday during Lab and Building hours QC Technology also provides electronic classroom video conferencing facilitators to assist Faculty Staff with classes and conferences and also provides tech support to the QC Community for public events held on QC Campus facilities and areas

Goal Provided opportunities for technology staff professional development (Higher Values in Higher Education Goal 1 Action 2d and Goal 5 Action 1l)

All QC Technology Staff members participate in ongoing training on SysAid the newly deployed campus wide help desk management system With funding amp support from QC Administration QC Technology Staff members established individual training accounts and all have 247 access and regularly participate in continuing hardware and software education through the annually subscribed online Lynda Software amp Business Technology Management Learning tools

Christopher David Assistant Director continues to work on Microsoft Windows Server certification upgrades and further his VM Ware training and certification Andrea Allison the QC R amp I (Labs amp HWSW) also continues to work on Windows 7 and Mac OS X Platforms training

Paul Finley the QC Technology Network Communications Specialist continues to work on Cisco Certification During the past year ITSM Michael Weinrich completed a Masterrsquos in Information Technology Assurance amp Security from the University of Maryland Jonathan McKenna QC Data Processing Equipment Technician is enrolled in Western Illinois University and is currently taking Computer Science classes he is working towards achieving his Bachelor Degree

Leadership transitioned to Curtis Williams for maintaining partnerships and operations that provide services and opportunities for WIU-Quad Cities students including access to food transportation and other student experiences In addition to on-campus services Kristi Mindrup and the Student Affairs office maintain strong connections to the community to share information for off-campus and community-based resources for housing fitness recreation and wellness A ldquoStudent Liferdquo section of the wiueduqc web page was developed by Karin Chouinard to connect students with all on- and off-campus resources

As described earlier Audrey Adamson was hired as Assistant Director for Student Services and Antoinette Murphy as Assistant Director for Graduate Admissions Student Affairs and Admissions will continue to work together to compliment efforts for student recruitment and retention

In FY2013 Dr Marcia Carter and Dr Jim Patterson began their role as Assistant Deans at WIU-Quad Cities In response to academic affairs presence on the Quad Cities Campus preparations were made to ensure staff are trained and prepared to provide both academic and faculty support Jean Kenney provides academic and faculty support for the College of Business and Technology and School of Engineering and received training and experience with supporting position searches event support and increased responsibility for managing emerging business and operational functions for the college and school Emily Pitz also increased the scope of her work and while she continues to provide interdisciplinary faculty support has been cross-trained in advising support and along with the new Office Support Assistant position is prepared to provide college-specific support in the next fiscal year

Janet Wilson and Temia Rice continued to provide excellent first-point-of-contact services at Riverfront and 60th Street for faculty students and staff Alison Shook received a position audit following her increased leadership in the role of office manager and is actively receiving training as she transitions to provide first-response support of Student Affairs including graduate admissions career services and student services

FY2013 Goal Support the academic mission at WIU-Quad Cities

Kristi Mindrup initiated several institutional and community partnerships that continue to evolve into new academic pipelines for WIU-Macomb and WIU-Quad Cities programs including establishing connections with Deans and Student Affairs professionals at the following institutions that continue to lead to new avenues for students to discover WIU-Quad Cities

Trinity College of Nursing (General Education)

Kirkwood Community College Cedar Rapids (Recreation Park amp Tourism Administration Honorrsquos Law Enforcement amp Justice Administration)

Kirkwood Community College Iowa City (Law Enforcement amp Justice Administration)

Cornell College (Student Affairs Graduate Studies)

Black Hawk College (Linakges continued enhancement)

Graduate Program Expo (WIU-Macomb)

Casa School Bilingual Education (Educational and Interdisciplinary Studies)

Kristi Mindrup continues to work with academic departments in Macomb to explore feasibility of new academic programs Kristi assists with feasibility study design and survey implementation now resides with Lindsay Fender Kristi and Lindsay work with departments to design feasibility studies that tell the story of Quad Cities-based demand for programs and provide enrollment data and

survey results to departments as they proceed to work with Academic Affairs on approval Currently Kristi and Lindsay have worked with or are working with the departments of Foreign Languages and Literature Psychology Sociology History Biology and Finance in support of new minor program exploration

Quad Cities continues to coordinate scheduling across all colleges and in collaboration with Associate Dean Jim Schmidt Associate Dean Sharon Evans College of Business Chairs and Assistant Dean Patterson and College of Education and Human Services Chairs and Assistant Dean Carter The Quad Cities Block and Final Exam schedule serves as a planning grid to increase student credit hours and reduce course conflict Kristi also worked with the School of Law Enforcement and Justice Administration to increase the efficiency of schedule rotation which decreased course saturation and increased the average LEJA course enrollment from 107 in Fall 2011 to 18 in Fall 2012 The number of overall Quad Cities course sections for both face-to-face and IQ sections also continues to increase

FACE TO FACE SECTIONS FALLSPRING 2005-2013

FALL SPRING TOTAL

20052006 107 97 204

20062007 98 222 320

20072008 240 244 484

20082009 247 280 527

20092010 293 288 581

20102011 289 284 573

20112012 263 272 535

20122013 275 278 553

TOTAL 3573

In academic year 2012-2013 205 IQ seats represent 33 of 616 available online seats for all sections an increase from 115 seats for 19 of available 616 online seats in academic year 2011-2012 Enrollment of QC students in online courses also continues to increase

IQ SECTIONS FALLSPRING 2010-2013

FALL SPRING TOTAL

20102011 0 0 0

20112012 31 83 114

20122013 94 111 205

TOTAL 319

HEADCOUNT OF QC STUDENTS IN ONLINE SECTIONS

FALL SPRING TOTAL

20102011 259 297 556

20112012 240 354 594

20122013 395 445 840 Prior to IQ sections

Lois Retherford continues her role with course maintenance and facilities scheduling services at WIU-Quad Cities Since last yearrsquos annual report Lois processed 1645 course changes and increase of 7 compared to last year Lois also updates internal schedules and information for WIU-Quad Cities faculty and staff and internal schedule signage to communicate room locations changes and schedules for planning purposes

WIU-Quad Cities Riverfront and 60th Street locations were host to over 200 organizations agencies and events Lois Retherford expanded her role with facilities scheduling and received a position audit to Admissions Records Officer reflecting her role with scheduling Lois serves as a point of contact for community members to reserve the Goldfarb Grand Atrium 103 and 104 tiered Moline Foundation auditorium and other classrooms meeting rooms and video conference rooms in both buildings Lois and Karin Chouinard worked to create and implement an online room requisition form for internal and external room requests Over 200 organizations and agencies worked with Lois Quad Cities Technology and Facilities staff to plan for and host events and meetings at Riverfront and 60th Street locations

Riverfront 60th Street

ADAAG PROWAG 3rd Annual Grad Experience in Museum Studies Alliance for Retired Americans Meeting Accurate Biometrics (fingerprinting)

Americas Music Film Series Alpha Xi Delta Fraternity Area Wide Chapter

Area Academic Librarians Officers Training

Arrowhead Ranch Arsenal Academy (Executive Studies sponsored

Arsenal Academy amp Boot Camp (Executive Studies event)

Center) Chi Sigma Iota Study Sessions

ASCE amp ASCESEI Distinguished Faculty Lecture

Association of Fundraising Professionals Environment amp Public Health Network

Bank Regulatory Peer Group Chinese Students amp Scholars

Beta Alpha Psi German Institute

Bi-State Regional Commission Grad Center Testing

Blood Drive amp Bone Marrow Drive GRE Grad Center Testing

Bradenburg Capital Management Illinois ACME

CBT National Advisory Board Intro to Career Cruising Quad Cities

City of Moline John Hallwas Liberal Arts Lecture

College of Fine Arts amp Communication Advisory LSAT Grad Center Testing

Board Math amp Science Summer Institutes

Community College Articulation Conference Math Improvement Meetings

DCEO Governors Staff amp Mayors Meeting NBCC Grad Center Testing

Deere Tech Center Alumni NIMS Workshop

Discover Western Quad Cities events North Central Association of Science Teacher

Dr Arun Gandhi presentation Educators

Eagle View Group - Sierra Club Project WET Workshop

Earth Charter Summit QCAEYC

EDL Law Conference

EICC Advisory Board Environment amp Public Health Network Chinese

Students amp Scholars

Environmental Summit Girl Scout Leadership Conference

Governors Rural Affairs Council

Grad Center Board Meeting Greater Quad Cities Hispanic Chamber of

Commerce Hampton Rapid Jr Womens Club

High School Articulation Conference

High School Counselor Advisory Council Hope Creek Care Center

IACAC Distance Planning

IASA Illinois Department of Natural Resources

Illinois Department of Transportation

IMA ILLOWA Chapter IT Summit (Mike Rodriguez)

John Deere

John Deere Dealer Solutions John Deere Foundation

John Deere Global Deployment

John Deere Information Systems Joy of Giving Foundation

Lowell M Johnson Foundation

McLaughlin Midwest Community Development Institute

Mississippi River Coordinating Council

Mississippi River Trail Board of Directors Moline Foundation

Moline Kiwanis

Morning Star Academy NAPM-QC (Jim Patterson)

Northwest Illinois Volunteerism Conference NRCS-DC (Natural Resources Conservation

Service ndash Department of Conservation)

Polling Place for Voting

Poor Kids Presentation Prairie State Legal Services

QC United Scholarships

QCML QCMP amp Leadership Conference Quad Cities Alliance for Immigrants amp

Refugees ELL Educators

Quad Cities Professional Development Network

Quilt Guild Rock Island County Regional Office of Education

Teacher Orientation for Summer Grant Program

Temple Christian School VITA Training

WIU Impact Meeting - RIROE

WQPT Meetings

Quad Cities Association of Family amp Consumer Sciences

Quad Cities Bicycling for the Future

Quad Cities Chamber of Commerce

Quad Cities Dental Hygienists Quad Cities Leadership Committee

Quad Cities Marathon Committee

Quad Cities Professional Development Network Quad Cities Research amp Scholarship Symposium

Quad Cities Riverfront Council Quad Cities Section of American Society of

Agricultural amp Biological Engineers Quad Cities Universities amp College Presidents

Council

Quad Cities Wild Places Ready to Learn Early Childhood Educators

Conference

Red Cross

Regional Math amp Science Academy Rep Schilling - Military Readiness Round Table

Rock Island Arsenal Child Care Training

Rock Island Arsenal JMTC Rock Island County Board Rock Island County Early Voting Site Rock Island County Fair Board

Rock Island County Health Department

Rock Island Pacers Group Rock Island Regional Office of Education Rock Island Regional Office of Education

Principals Workshop Rotary Group (Tom Bridge)

Saturday Fun Shop (Math amp Science Academy)

Serve Illinois amp AmeriCorps Sierra Club Cool Cities

Ski amp Snowboard Club

STEP-TEP Sustainability Share Fair

Target Corporation - interviews

Teen Leadership Retreat (U of IL Extension4-H) Trinity Health Foundation U S Army Corps of Engineers ndash

Mississippi Valley Division

United Way

UNITY Youth Group University of Iowa

Upper Mississippi River Youth Summit

Vista Career Fair

WE-STEM WIU Board of Trustees Meeting

WQPT Development Board

WQPT Kids Club Party WQPT sponsored events

WIU-Quad Cities staff across all areas also visited other institutions and agencies to increase awareness about WIU-Quad Cities and network with other student professionals To compliment the extensive list of visits by Quad Cities Admissions Kristi Mindrup Curtis Williams and Audrey Adamson visited Cornell College Kirkwood Community College Kirkwood Iowa City Campus Grinnell College Luther College and North Iowa Area Community College Enrollment for Iowa students in the Quad Cities continues to increase at the undergraduate level and has only slightly decreased at the graduate level

QC ENROLLMENT FOR IOWA COUNTIES

UNDERGRAD GRADUATE

FL 2010 207 176

FL 2011 216 183

FL 2012 267 166

Kristi Mindrup also maintains contact with student affairs professionals nationally to increase awareness and wrote two articles that featured WIU-Quad Cities and a WIU-Quad Cities student in the ACPA Commission for Commuter and Adult Students newsletter Commuter Perspectives

In support of WIU-Quad Cities goal to recruit students and increase campus visibility many staff across areas are involved in national regional and local activities and leadership including

Kristi Mindrup Council for Advancement of Standards Board of Directors ACPA Commission for Adult and Commuter Students Directorate National Clearinghouse for Commuter Programs Assistant Director

Curtis Williams Quad Cities Minority Partnership Quad Citians Affirming Diversity Humility of Mary Quad Cities Scholars Quad Cities College Consortium United Neighbors Quad Cities Career Connection Davenport Network for Community and School Partnerships Veteranrsquos College Consortium North Scott Junior High Career and College Fair Committee Davenport West High School tennis coach

Christopher David Moline School District language translator

Audrey Adamson Iowa Student Personnel Association Girl Scouts of Eastern Iowa and Western Illinois Logan Elementary School Longfellow Booster Club Wee Care Day Care and Pre School Board Daughterrsquos of the Nile United Way Quad Cities Womenrsquos Leadership Council Operation Lead Dress for Success Quad Cities and Womenrsquos Professional Group

Andrea Allison VOAD Hazelcrest Water Fund American Heart Association Church Committees

Kim Moreno Humility of Mary Kenny Wheeler Pleasant Valley Cross Country and Track coach Paul Finley Cub Scout Pack 119 Quad City Ice Eagles hockey Lois Retherford Mercer County DARE Board of Directors

FY2014 Goals

Support the short- and long-term expansion of WIU-Quad Cities in existing and expanded facilities at Riverfront campus (Higher Values in Higher Education Goal 5 Action 3f)

Plan for the expansion of WIU-Quad Cities to Riverfront Phases II and III

Continue to initiate institutional and community partnerships in support of building academic and student affairs programs at WIU-Quad Cities

Support the academic mission at WIU-Quad Cities

FY2014 Budget Requests

$15000 Staffing amp Professional Development

$10000 (Continuous) additional responsibilities for student services including Linkages recruitment and advising transition of student services operations (food transit contracts etc) increased community outreach activities for student recruitment and retention and for student activities

$5000 (Continuous) for position audits for additional responsibilities for academic advising support student affairs support and expanded Riverfront and 60th Street office support

Total Request $15000

Academic Advising and Student Affairs

FY2013 Accomplishments

FY2013 Goal Recruit new students to WIU-Quad Cities and assist with recruitment for Macomb (Higher Values in Higher Education Goal 1)

Several events were held to capture the interest of specific targeted institutions majors or organizations identified as having potential for enrollment interest and growth Quad Cities Student Affairs partnered with Quad Cities Admissions to host open houses information sessions and discipline specific Discover Western events including

Sauk Valley Community College February 10 Veteranrsquos Open House February 28 Discover Engineering BHC March 5 Kirkwood Community College Coffee Talk April 10 Student Organization Fair September 13 High School Business Teachers October 26 Discover English November 7

A major element of WIU-Quad Cities Student Affairs strategy for student recruitment is increased partnership with area K-12 schools colleges universities agencies and organizations Curtis Williams has been instrumental in the establishment and ongoing successful implementation of the Quad Cities Minority Partnership (QCMP) QCMP exposes students from Davenport West Central and North High Schools and United Township Moline and Rock Island High Schools to science technology engineering and math opportunities to increase their interest in related academic programs and future careers During fall semester WIU-Quad Cities hosted nearly 200 high school students at the Riverfront Campus and simultaneously held a college fair as part of the event

In partnership with Augustana College St Ambrose University Hamilton Technical Institute Black Hawk College and Scott Community College Curtis Williams represented WIU-Quad Cities and developed the Junior High Business and Education Fair attended by over 430 students who were exposed to a number of programs and careers Stemming from this event Curtis was also involved with the creation of the Quad Cities Career Connection Network which provides local students with real-world business experience in cooperation with the Community Foundation Black Hawk College and Scott Community College

The Next Big Thing was organized and hosted by WIU-Quad Cities admissions academic advisors student emissaries and other student affairs staff Nearly 1000 area high school students participated in the day-long event with workshops focused on preparing students for transition after high school graduation The event was held again in Fall 2012 and was attended by several hundred high school students from the surrounding Quad Cities The event featured three workshops Finding the Right Fit After High School Empty Nest and Shift of Responsibility and Planning for College Costs ndash Financial Aid and Scholarships

FY2013 Goal Retain WIU-Quad Cities students through intentional academic advising (Higher Values in Higher Education Goal 1)

Quad Cities Academic Advising Team Tom Bates Jacquelyn Holan Kim Moreno and Kenny Wheeler continued to refine academic advising and efforts to retain students increased communication timely notification about key dates and registration and through ongoing implementation of the FallSpring Academic Advising Timeline The Timeline is a tool that advisers use to communicate and remind students about New Student orientation fall spring and summer registration dates (ldquoGet Advised Get Registeredrdquo) academic advising appointments including pre-registration dropadd dates and preparation for graduation

Curtis Williams expanded his role in support of Quad Cities honorrsquos cohort and linkages students In addition to working on establishing degree plans with students Curtis also engaged in more intensive monitoring of freshman and Linkages student grades and course progress Curtis referred students experiencing academic difficulty to campus resources including the US Bank Writing Center peer tutors or faculty and staff mentors

Academic and Advising and Student Affairs in coordination with Tami Seitz and Karin Chouinard continued to create new information resources for students and redesigned both the WIU-Quad Cities web page and the Student Handbook Updated webpages were redesigned so that prospective and current students can identify and contact their academic adviser The advising web page now includes key registration dates transfer guides important forms and direct links to other campus resources including financial aid disability resources and more

Kristi Mindrup and Curtis Williams strategically developed a system of communication and collaboration within Student Affairs and in collaboration with Assistant Deans Marcia Carter and Jim Patterson along with Macomb-based Colleges and Departments As part of the course scheduling process Kristi Mindrup and Curtis Williams have established a pro-active approach to determining course demand In addition to tracking past course enrollment trends Curtis and all academic advisors review and evaluate planned course offerings and then provide input about additional courses additional seats or course alternatives that will be needed to ensure that students degree plans stay on track

Kristi Mindrup Curtis Williams and Lois Retherford track student online enrollment and collaborate with Macomb Assistant Deans and Chairs the team worked together to establish corresponding IQ sections to continue to ensure proper student tracking for retention and course access In preparation for Fall 2012 semester 38 IQ sections were initially established based on early projections for IQ demand After responding to student demand and tracking registration patterns for Quad Cities students the total amount of IQ sections for Fall 2012 increased to 93 IQ sections This same pattern was true for Spring 2013 During the initial schedule build 61 IQ sections were projected to be in demand for Quad Cities students and the final number increased to 111 IQ sections

These combined efforts aimed at strategic advisement and student-centered scheduling contribute to retention rates between range between 786 to 100 for an average undergraduate retention rate of 871

FALL 2012 TO SPRING 2013 RETENTION

Percent Number

NEW FRESHEMN 917 22

FRESHMEN 786 11

SOPHOMORES 1000 8

JUNIORS 899 116

SENIORS 874 257

NEW TRANSFERS 848 212

UNDERGRAD RETENTION 871 626

FY2013 Goal Increase WIU-Quad Cities student engagement and provide holistic services that foster student engagement (Higher Values in Higher Education Goal 5 Action 1)

Quad Cities Student Affairs welcomed two new team members Audrey Adamson is Assistant Director of Career Services and Disability Resources and Charla Pratt serves as Financial Aid officer Tyla Cole joined the Student affairs team as graduate assistant and is providing generalist support for the area

WIU-Quad Cities Student Affairs and Admissions worked together to redesign New Student Orientation for a more interactive experience and added new sessions based on student input Paying for College Getting Involved College Wise and online registration services were added to New Student Orientation to ensure students are exposed to information and resources about scholarships financial aid student organizations and WIU rules procedures and services

The WIU-Quad Cities Mentor program began in Fall 2012 which was designed to connect 34 faculty and staff volunteer mentors to 301 undergraduate students Faculty and staff made in-person and e-mail connections to students and answered technical questions about campus resources Kristi Mindrup Curtis Williams Lindsay Fender Audrey Adamson and Kenny Wheeler are currently working to tailor the program to the experiences and opportunities available at WIU-Quad Cities In FY2014 Student Affairs will unveil a plan to integrate strategic mentor opportunities into New Student Orientation student organizations and campus events and will combine the initial interest of faculty and staff mentors into a program that strategically connects students and mentors in meaningful ways

WIU-Quad Cities expanded opportunities for student development and career preparation for students Audrey Adamson provided numerous workshops and career fairs throughout the year aimed at resume writing job search strategies interviewing business communication and planning for life after graduation In collaboration with faculty members Audrey also facilitated and implemented the Business Fair (record 102 attendees) and the Vista IT Career Fair (56 attendees) Audreyrsquos activities impacted 652 Quad Cities students since she began her duties in July

In addition to providing day-to-day disability resources such as text conversion note-taking and exam accommodations for 32 Quad Cities students Audrey Adamson integrated disability awareness and identity development to various events and activities including Celebrating Disability Culture Day co-hosting the Bi-State Diversity Conference for Students with Disabilities and by developing a disability resources video for high school students who are considering attending college Audrey also meets with faculty to offer resources about disability process and to assist with class or instruction accommodation

Student Affairs also increased opportunities for students to get involved in existing student organizations and expanded student organizations based on student interest The Student Organization Fair was held for the first time this Fall 2012 to increase student awareness about opportunities to get involved on campus Existing student groups found opportunities to collaborate both for the interdisciplinary benefits and also for cost sharing Student Affairs worked with three prospective new organizations including UNITY (lesbian gay bi-sexual transgendered questioning and ally identity) group Communication Student Society and the Law Enforcement amp Justice Administration group Each is slated to become fully active in Fall 2013

Academic Organizations

Aquaria Biology Zoology Society(ABZS) New Student Orientation

Communication Student Society(CSS) Bingo in Atrium Trivia in Atrium Bake Sale New Student Orientation PBS Documentary ldquoPoor Kidsrdquo

Counseling Association(CA) Food Drive Manage Your Stress Week New Student Orientation

Graduate Experience in Museum Studies(GEMS) Yankee Candle Fundraiser New Student Orientation

Interdisciplinary English amp Arts Society(IDEAS) Banned Books Week

Coffee House Bash New Student Orientation

Liberal Arts amp Sciences Student Organization(LASSO) Zach Wahls Lessons of Love New Student Orientation Trip to Art Institute in Chicago

Society of Accountancy(SOA) Etiquette Dinner New Student Orientation

Society of Business amp Technology(SOBAT) Monthly Presentations New Student Orientation

Society of Educators(SOE) QC Block Party Guest Speaker Sherri Coder New Student Orientation

Student Recreation Association(SRA) QC Block Party Dios De Los Muertos Spin to Win Family Dance Night New Student Orientation

Cultural Organizations

Association of Latin American Students(ALAS) Dios De Los Muertos QC Holiday Party New Student Orientation

Leadership Organizations

Student Government Association(SGA) We Care QC Block Party Blood Drive Habitat for Humanity Movember Angel Tree Manage Your Stress Week New Student Orientation

Professional Organizations

Toastmasters QC Block Party Open Mic Night New Student Orientation

SocialSupport Organizations

UNITY(LGBTQ) New Student Orientation QCAD Valentine Gayla

Quad Cities Student Affairs continues to collaborate with faculty in response to the growing number of students who served or are serving in the military A Veterans committee was formed and is actively working on establishing campus events and programming that meet the needs of campus Veterans

In addition to increased opportunities for student engagement Student Affairs continued to provide campus services and amenities toward the goal of keeping students connected to campus The Student Affairs office expanded hours from 800AM-600PM Monday-Thursday Food options

were available to students faculty and staff including Chick-Fil-A Biaggirsquos Qdoba Mexican Grill and LaFlama

WIU-Quad Cities Student Affairs staff increased participation in professional development activities Staff attended the Iowa Student Personnel Association Conference at Grinnell College both for professional development and to increase Iowa student affairs personnel awareness about WIU-Quad Cities Curtis Williams presented at the ldquoCollege Changes Everything Conferencerdquo in November at Black Hawk College Student Affairs and BRDGS (Building Respect for Diverse Genders and Sexualities) partnered with Quad Citians Affirming Diversity (QCAD) to provide Safe Space training for students faculty and staff Temia Rice Tom Bates and Charla Pratt are each pursuing a masterrsquos degree at WIU-Quad Cities

Efforts to promote student engagement also occur on the WIU-Quad Cities web page All areas of Quad Cities Student Affairs collaborate with Karin Chouinard to ensure current information about on-campus student employment opportunities financial aid and scholarships career services and student activities Charla Pratt was instrumental in working with Karin to update links integrate NetPrice calculator and to simplify navigation and thus the financial aid process Karin also worked with undergraduate and graduate admissions refined academic program information and continued to work with WIU Web Services on innovation accessibility and content management services (CMS) Karin also provides training for users on Omniupdate CMS so individuals can maintain their own departmental or individual web content

FY2014 GOALS

Recruit new students to WIU-Quad Cities and assist with recruitment for Macomb

Increase WIU-Quad Cities rates of student retention through intentional academic advising and student support services

Increase WIU-Quad Cities student engagement and provide holistic services that foster student engagement

Maintain a current accurate accessible and innovative web presence to enhance efforts to recruit retain and engage students faculty staff and the community

Increase opportunities for professional development and community engagement for staff

Identify and utilize technology to create efficient and effective delivery of student services

Hire an Assistant Director Student Services focused on student retention academic support and personal well-being

FY2014 Budget Requests

$50000 Staffing amp Professional Development

$42000 (Continuous) Assistant Director Student Affairs focused on retention academic support and personal well-being

$3000 (Continuous) additional student employee help for expanded 60th Street operation

$5000 (One-time) Professional Developmenttravel for 4 staff to attend ACPA

Student Services also requests to maintain one Graduate Assistant to support student

Total Request $50000

Academic and Instructional Services

FY 2013 Accomplishments

FY2013 Goal Foster communication and collaboration between staff housed in 60th Street and Riverfront

Alison Shook Janet Wilson Emily Pitz and Jean Kenney worked as a team to ensure smooth operation and communication between WIU-Quad Cities campus locations by coordinating campus message boards and cross training to provide comprehensive support for faculty and students at 60th

Street and Riverfront

Alison Shook along with Scott Lawson and Lisa Waller in Macomb contributed to design and testing of a new web-based vehicle reservation resource for faculty and staff Janet Wilson Jean Kenney and Emily Pitz implemented and refined the new online reservation form that expedites communication ensures accuracy and allows users to make reservations when convenient for their schedules

FY2013 Goal Continue to provide faculty instructional support

Each semester Instructional Service staff coordinated and distributed between over 150 course evaluations and throughout the semester coordinated and distributed videoconference course materials between faculty and classroom facilitators

Instructional support is available to faculty 70 hours weekly at Riverfront and 85 hours at 60th

Street which includes day night and weekend services Temia Rice and Janet Wilson coordinate and provide Testing Center services for faculty and students including online exam proctoring make-up exams and disability support accommodation The Testing Center is open weekly for 30 hours at Riverfront and 34 hours at 60th Street

Jean Kenney provided support for College of Business and Technology events such as Discover Western Engineering Supply Chain Management and ABET accreditation celebration Alison Shook and Jean Kenney provided support assistance for position searches including two positions for Assistant Director Student Services Engineering faculty and Office Support Assistant

FY2013 Goal Engage in professional development opportunities (Higher Values in Higher Education Goal 4 Action 2g)

Quad Cities Professional Development Network (Janet Emily Lois)

Civil Service Employees Council (Alison)

FY2014 GOALS

Continue to provide faculty and college instructional support

Engage in professional development opportunities

Foster communication and collaboration across departments buildings and campuses

Quad Cities Technology

Quad Cities Technology FY 2013 Accomplishments

Quad Cities Technology team provides technology services planning installation innovation and ongoing user support for 29 WIU-Quad Cities classrooms 3 instructional computer labs 1 engineering computer lab 5 conference rooms and 4 engineering specific laboratories

Goal Actively participate in Riverfront Campus Phase I completion and Phase II planning and implementation

After Riverfront Campus grand opening in January 2012 Quad Cities Technology continued to refine technology operations and campus spaces Additional infrastructure campus learning and campus work space projects are described in the next paragraphs

Goal Completed the following infrastructure projects (Higher Values in Higher Education Goal 1 Action 3)

All Quad Cities Domain Controllers and Physical Servers have been demoted and the services have been migrated over to Virtual Host Servers The entire Quad Cities server infrastructure was upgraded from Windows server 2003 and now runs Virtual Windows 2008 server instances using VM Ware technology and architecture

WQPTrsquos Physical ProTrack Allegiance and Great Plains Database Servers were re-configured and migrated to Virtual VM servers to provide additional stability with network storage and back-up WQPT is also completely transitioned to the WIU-Quad Cities network infrastructure following Spring 2012 relocation to 60th Street

Network Storage arrays have been installed on both 60th amp Riverfront campus server rooms They have been configured and increased to provide for the anticipated future demand from programs requiring expanded Virtual computing power and capabilities

Goal Supported campus learning and work spaces (Higher Values in Higher Education Goal 2 Action 3B)

QC Technology Staff successfully re-configured and upgraded College of Engineering Computer hardware and software to provide for higher-end computing demands In response to increased demand for Video Conferencing capabilities the Riverfront 110 basic conference room was re-evaluated and an additional Polycom Technology was ordered and installed The room has been upgraded and re-classified in Campus Space Master as a VC capable conference room

In response to increased office and space requirements by faculty QC Technology staff evaluated purchased installed and re-purposed the RF220 conference room into a Riverfront faculty commons area with six laptop work-stations and networked printing facilities

In response to the increased demand for real-time interactive participation to crowd overflows during community and institute conference events in the Riverfront 103 and 104 auditoriums three additional plasma screens with audio streaming capability were added to the Goldfarb Atrium and Student Services Lobby area

In order to provide for the two new Physics 211 amp Physics 212 Classes in the Engineering program QC Technology Staff successfully re-purposed Riverfront 122 into a physics lab-appropriate learning space complete with lab workbenches enhanced dual-platform iMac workstations with discipline specific software and a dedicated switch QC Technology Staff also assisted the Physics Department with the timely order and purchase of the entire QC Physics Lab inventory of Lab equipment and supplies

Upon completion of Phase I the QC 60th Street 138 staging area was re-configured Room 138 is now a fully functional instructional computer lab with furniture 18 workstations and an instructor podium QC Technology Staff successfully assisted with the implementation of interior and exterior digital signage systems at Riverfront Campus QC Technology Staff also successfully provided on-time support services in configuring moving and installing technology in numerous new faculty and staff offices and re-configured work spaces in both campuses

Quad Cities Technology and Student Affairs partnered to research install and implement technology that allows the Student Affairs office to connect remotely with students or to connect students with expanded resources available via videoconference to the Macomb campus Text messaging is now available to Linkages students for appointment scheduling and desktop video conferencing has also increased connections between students and student affairs professionals

Goal Increase operational and QC Technology Team efficiency and effectiveness

QC Technology continues to maintain and provide first level response via telephone at extension 62294 and via e-mail at qc-helpdeskwiuedu Monday through Saturday during Lab and Building hours QC Technology also provides electronic classroom video conferencing facilitators to assist Faculty Staff with classes and conferences and also provides tech support to the QC Community for public events held on QC Campus facilities and areas

Goal Provided opportunities for technology staff professional development (Higher Values in Higher Education Goal 1 Action 2d and Goal 5 Action 1l)

All QC Technology Staff members participate in ongoing training on SysAid the newly deployed campus wide help desk management system With funding amp support from QC Administration QC Technology Staff members established individual training accounts and all have 247 access and regularly participate in continuing hardware and software education through the annually subscribed online Lynda Software amp Business Technology Management Learning tools

Christopher David Assistant Director continues to work on Microsoft Windows Server certification upgrades and further his VM Ware training and certification Andrea Allison the QC R amp I (Labs amp HWSW) also continues to work on Windows 7 and Mac OS X Platforms training

Paul Finley the QC Technology Network Communications Specialist continues to work on Cisco Certification During the past year ITSM Michael Weinrich completed a Masterrsquos in Information Technology Assurance amp Security from the University of Maryland Jonathan McKenna QC Data Processing Equipment Technician is enrolled in Western Illinois University and is currently taking Computer Science classes he is working towards achieving his Bachelor Degree

survey results to departments as they proceed to work with Academic Affairs on approval Currently Kristi and Lindsay have worked with or are working with the departments of Foreign Languages and Literature Psychology Sociology History Biology and Finance in support of new minor program exploration

Quad Cities continues to coordinate scheduling across all colleges and in collaboration with Associate Dean Jim Schmidt Associate Dean Sharon Evans College of Business Chairs and Assistant Dean Patterson and College of Education and Human Services Chairs and Assistant Dean Carter The Quad Cities Block and Final Exam schedule serves as a planning grid to increase student credit hours and reduce course conflict Kristi also worked with the School of Law Enforcement and Justice Administration to increase the efficiency of schedule rotation which decreased course saturation and increased the average LEJA course enrollment from 107 in Fall 2011 to 18 in Fall 2012 The number of overall Quad Cities course sections for both face-to-face and IQ sections also continues to increase

FACE TO FACE SECTIONS FALLSPRING 2005-2013

FALL SPRING TOTAL

20052006 107 97 204

20062007 98 222 320

20072008 240 244 484

20082009 247 280 527

20092010 293 288 581

20102011 289 284 573

20112012 263 272 535

20122013 275 278 553

TOTAL 3573

In academic year 2012-2013 205 IQ seats represent 33 of 616 available online seats for all sections an increase from 115 seats for 19 of available 616 online seats in academic year 2011-2012 Enrollment of QC students in online courses also continues to increase

IQ SECTIONS FALLSPRING 2010-2013

FALL SPRING TOTAL

20102011 0 0 0

20112012 31 83 114

20122013 94 111 205

TOTAL 319

HEADCOUNT OF QC STUDENTS IN ONLINE SECTIONS

FALL SPRING TOTAL

20102011 259 297 556

20112012 240 354 594

20122013 395 445 840 Prior to IQ sections

Lois Retherford continues her role with course maintenance and facilities scheduling services at WIU-Quad Cities Since last yearrsquos annual report Lois processed 1645 course changes and increase of 7 compared to last year Lois also updates internal schedules and information for WIU-Quad Cities faculty and staff and internal schedule signage to communicate room locations changes and schedules for planning purposes

WIU-Quad Cities Riverfront and 60th Street locations were host to over 200 organizations agencies and events Lois Retherford expanded her role with facilities scheduling and received a position audit to Admissions Records Officer reflecting her role with scheduling Lois serves as a point of contact for community members to reserve the Goldfarb Grand Atrium 103 and 104 tiered Moline Foundation auditorium and other classrooms meeting rooms and video conference rooms in both buildings Lois and Karin Chouinard worked to create and implement an online room requisition form for internal and external room requests Over 200 organizations and agencies worked with Lois Quad Cities Technology and Facilities staff to plan for and host events and meetings at Riverfront and 60th Street locations

Riverfront 60th Street

ADAAG PROWAG 3rd Annual Grad Experience in Museum Studies Alliance for Retired Americans Meeting Accurate Biometrics (fingerprinting)

Americas Music Film Series Alpha Xi Delta Fraternity Area Wide Chapter

Area Academic Librarians Officers Training

Arrowhead Ranch Arsenal Academy (Executive Studies sponsored

Arsenal Academy amp Boot Camp (Executive Studies event)

Center) Chi Sigma Iota Study Sessions

ASCE amp ASCESEI Distinguished Faculty Lecture

Association of Fundraising Professionals Environment amp Public Health Network

Bank Regulatory Peer Group Chinese Students amp Scholars

Beta Alpha Psi German Institute

Bi-State Regional Commission Grad Center Testing

Blood Drive amp Bone Marrow Drive GRE Grad Center Testing

Bradenburg Capital Management Illinois ACME

CBT National Advisory Board Intro to Career Cruising Quad Cities

City of Moline John Hallwas Liberal Arts Lecture

College of Fine Arts amp Communication Advisory LSAT Grad Center Testing

Board Math amp Science Summer Institutes

Community College Articulation Conference Math Improvement Meetings

DCEO Governors Staff amp Mayors Meeting NBCC Grad Center Testing

Deere Tech Center Alumni NIMS Workshop

Discover Western Quad Cities events North Central Association of Science Teacher

Dr Arun Gandhi presentation Educators

Eagle View Group - Sierra Club Project WET Workshop

Earth Charter Summit QCAEYC

EDL Law Conference

EICC Advisory Board Environment amp Public Health Network Chinese

Students amp Scholars

Environmental Summit Girl Scout Leadership Conference

Governors Rural Affairs Council

Grad Center Board Meeting Greater Quad Cities Hispanic Chamber of

Commerce Hampton Rapid Jr Womens Club

High School Articulation Conference

High School Counselor Advisory Council Hope Creek Care Center

IACAC Distance Planning

IASA Illinois Department of Natural Resources

Illinois Department of Transportation

IMA ILLOWA Chapter IT Summit (Mike Rodriguez)

John Deere

John Deere Dealer Solutions John Deere Foundation

John Deere Global Deployment

John Deere Information Systems Joy of Giving Foundation

Lowell M Johnson Foundation

McLaughlin Midwest Community Development Institute

Mississippi River Coordinating Council

Mississippi River Trail Board of Directors Moline Foundation

Moline Kiwanis

Morning Star Academy NAPM-QC (Jim Patterson)

Northwest Illinois Volunteerism Conference NRCS-DC (Natural Resources Conservation

Service ndash Department of Conservation)

Polling Place for Voting

Poor Kids Presentation Prairie State Legal Services

QC United Scholarships

QCML QCMP amp Leadership Conference Quad Cities Alliance for Immigrants amp

Refugees ELL Educators

Quad Cities Professional Development Network

Quilt Guild Rock Island County Regional Office of Education

Teacher Orientation for Summer Grant Program

Temple Christian School VITA Training

WIU Impact Meeting - RIROE

WQPT Meetings

Quad Cities Association of Family amp Consumer Sciences

Quad Cities Bicycling for the Future

Quad Cities Chamber of Commerce

Quad Cities Dental Hygienists Quad Cities Leadership Committee

Quad Cities Marathon Committee

Quad Cities Professional Development Network Quad Cities Research amp Scholarship Symposium

Quad Cities Riverfront Council Quad Cities Section of American Society of

Agricultural amp Biological Engineers Quad Cities Universities amp College Presidents

Council

Quad Cities Wild Places Ready to Learn Early Childhood Educators

Conference

Red Cross

Regional Math amp Science Academy Rep Schilling - Military Readiness Round Table

Rock Island Arsenal Child Care Training

Rock Island Arsenal JMTC Rock Island County Board Rock Island County Early Voting Site Rock Island County Fair Board

Rock Island County Health Department

Rock Island Pacers Group Rock Island Regional Office of Education Rock Island Regional Office of Education

Principals Workshop Rotary Group (Tom Bridge)

Saturday Fun Shop (Math amp Science Academy)

Serve Illinois amp AmeriCorps Sierra Club Cool Cities

Ski amp Snowboard Club

STEP-TEP Sustainability Share Fair

Target Corporation - interviews

Teen Leadership Retreat (U of IL Extension4-H) Trinity Health Foundation U S Army Corps of Engineers ndash

Mississippi Valley Division

United Way

UNITY Youth Group University of Iowa

Upper Mississippi River Youth Summit

Vista Career Fair

WE-STEM WIU Board of Trustees Meeting

WQPT Development Board

WQPT Kids Club Party WQPT sponsored events

WIU-Quad Cities staff across all areas also visited other institutions and agencies to increase awareness about WIU-Quad Cities and network with other student professionals To compliment the extensive list of visits by Quad Cities Admissions Kristi Mindrup Curtis Williams and Audrey Adamson visited Cornell College Kirkwood Community College Kirkwood Iowa City Campus Grinnell College Luther College and North Iowa Area Community College Enrollment for Iowa students in the Quad Cities continues to increase at the undergraduate level and has only slightly decreased at the graduate level

QC ENROLLMENT FOR IOWA COUNTIES

UNDERGRAD GRADUATE

FL 2010 207 176

FL 2011 216 183

FL 2012 267 166

Kristi Mindrup also maintains contact with student affairs professionals nationally to increase awareness and wrote two articles that featured WIU-Quad Cities and a WIU-Quad Cities student in the ACPA Commission for Commuter and Adult Students newsletter Commuter Perspectives

In support of WIU-Quad Cities goal to recruit students and increase campus visibility many staff across areas are involved in national regional and local activities and leadership including

Kristi Mindrup Council for Advancement of Standards Board of Directors ACPA Commission for Adult and Commuter Students Directorate National Clearinghouse for Commuter Programs Assistant Director

Curtis Williams Quad Cities Minority Partnership Quad Citians Affirming Diversity Humility of Mary Quad Cities Scholars Quad Cities College Consortium United Neighbors Quad Cities Career Connection Davenport Network for Community and School Partnerships Veteranrsquos College Consortium North Scott Junior High Career and College Fair Committee Davenport West High School tennis coach

Christopher David Moline School District language translator

Audrey Adamson Iowa Student Personnel Association Girl Scouts of Eastern Iowa and Western Illinois Logan Elementary School Longfellow Booster Club Wee Care Day Care and Pre School Board Daughterrsquos of the Nile United Way Quad Cities Womenrsquos Leadership Council Operation Lead Dress for Success Quad Cities and Womenrsquos Professional Group

Andrea Allison VOAD Hazelcrest Water Fund American Heart Association Church Committees

Kim Moreno Humility of Mary Kenny Wheeler Pleasant Valley Cross Country and Track coach Paul Finley Cub Scout Pack 119 Quad City Ice Eagles hockey Lois Retherford Mercer County DARE Board of Directors

FY2014 Goals

Support the short- and long-term expansion of WIU-Quad Cities in existing and expanded facilities at Riverfront campus (Higher Values in Higher Education Goal 5 Action 3f)

Plan for the expansion of WIU-Quad Cities to Riverfront Phases II and III

Continue to initiate institutional and community partnerships in support of building academic and student affairs programs at WIU-Quad Cities

Support the academic mission at WIU-Quad Cities

FY2014 Budget Requests

$15000 Staffing amp Professional Development

$10000 (Continuous) additional responsibilities for student services including Linkages recruitment and advising transition of student services operations (food transit contracts etc) increased community outreach activities for student recruitment and retention and for student activities

$5000 (Continuous) for position audits for additional responsibilities for academic advising support student affairs support and expanded Riverfront and 60th Street office support

Total Request $15000

Academic Advising and Student Affairs

FY2013 Accomplishments

FY2013 Goal Recruit new students to WIU-Quad Cities and assist with recruitment for Macomb (Higher Values in Higher Education Goal 1)

Several events were held to capture the interest of specific targeted institutions majors or organizations identified as having potential for enrollment interest and growth Quad Cities Student Affairs partnered with Quad Cities Admissions to host open houses information sessions and discipline specific Discover Western events including

Sauk Valley Community College February 10 Veteranrsquos Open House February 28 Discover Engineering BHC March 5 Kirkwood Community College Coffee Talk April 10 Student Organization Fair September 13 High School Business Teachers October 26 Discover English November 7

A major element of WIU-Quad Cities Student Affairs strategy for student recruitment is increased partnership with area K-12 schools colleges universities agencies and organizations Curtis Williams has been instrumental in the establishment and ongoing successful implementation of the Quad Cities Minority Partnership (QCMP) QCMP exposes students from Davenport West Central and North High Schools and United Township Moline and Rock Island High Schools to science technology engineering and math opportunities to increase their interest in related academic programs and future careers During fall semester WIU-Quad Cities hosted nearly 200 high school students at the Riverfront Campus and simultaneously held a college fair as part of the event

In partnership with Augustana College St Ambrose University Hamilton Technical Institute Black Hawk College and Scott Community College Curtis Williams represented WIU-Quad Cities and developed the Junior High Business and Education Fair attended by over 430 students who were exposed to a number of programs and careers Stemming from this event Curtis was also involved with the creation of the Quad Cities Career Connection Network which provides local students with real-world business experience in cooperation with the Community Foundation Black Hawk College and Scott Community College

The Next Big Thing was organized and hosted by WIU-Quad Cities admissions academic advisors student emissaries and other student affairs staff Nearly 1000 area high school students participated in the day-long event with workshops focused on preparing students for transition after high school graduation The event was held again in Fall 2012 and was attended by several hundred high school students from the surrounding Quad Cities The event featured three workshops Finding the Right Fit After High School Empty Nest and Shift of Responsibility and Planning for College Costs ndash Financial Aid and Scholarships

FY2013 Goal Retain WIU-Quad Cities students through intentional academic advising (Higher Values in Higher Education Goal 1)

Quad Cities Academic Advising Team Tom Bates Jacquelyn Holan Kim Moreno and Kenny Wheeler continued to refine academic advising and efforts to retain students increased communication timely notification about key dates and registration and through ongoing implementation of the FallSpring Academic Advising Timeline The Timeline is a tool that advisers use to communicate and remind students about New Student orientation fall spring and summer registration dates (ldquoGet Advised Get Registeredrdquo) academic advising appointments including pre-registration dropadd dates and preparation for graduation

Curtis Williams expanded his role in support of Quad Cities honorrsquos cohort and linkages students In addition to working on establishing degree plans with students Curtis also engaged in more intensive monitoring of freshman and Linkages student grades and course progress Curtis referred students experiencing academic difficulty to campus resources including the US Bank Writing Center peer tutors or faculty and staff mentors

Academic and Advising and Student Affairs in coordination with Tami Seitz and Karin Chouinard continued to create new information resources for students and redesigned both the WIU-Quad Cities web page and the Student Handbook Updated webpages were redesigned so that prospective and current students can identify and contact their academic adviser The advising web page now includes key registration dates transfer guides important forms and direct links to other campus resources including financial aid disability resources and more

Kristi Mindrup and Curtis Williams strategically developed a system of communication and collaboration within Student Affairs and in collaboration with Assistant Deans Marcia Carter and Jim Patterson along with Macomb-based Colleges and Departments As part of the course scheduling process Kristi Mindrup and Curtis Williams have established a pro-active approach to determining course demand In addition to tracking past course enrollment trends Curtis and all academic advisors review and evaluate planned course offerings and then provide input about additional courses additional seats or course alternatives that will be needed to ensure that students degree plans stay on track

Kristi Mindrup Curtis Williams and Lois Retherford track student online enrollment and collaborate with Macomb Assistant Deans and Chairs the team worked together to establish corresponding IQ sections to continue to ensure proper student tracking for retention and course access In preparation for Fall 2012 semester 38 IQ sections were initially established based on early projections for IQ demand After responding to student demand and tracking registration patterns for Quad Cities students the total amount of IQ sections for Fall 2012 increased to 93 IQ sections This same pattern was true for Spring 2013 During the initial schedule build 61 IQ sections were projected to be in demand for Quad Cities students and the final number increased to 111 IQ sections

These combined efforts aimed at strategic advisement and student-centered scheduling contribute to retention rates between range between 786 to 100 for an average undergraduate retention rate of 871

FALL 2012 TO SPRING 2013 RETENTION

Percent Number

NEW FRESHEMN 917 22

FRESHMEN 786 11

SOPHOMORES 1000 8

JUNIORS 899 116

SENIORS 874 257

NEW TRANSFERS 848 212

UNDERGRAD RETENTION 871 626

FY2013 Goal Increase WIU-Quad Cities student engagement and provide holistic services that foster student engagement (Higher Values in Higher Education Goal 5 Action 1)

Quad Cities Student Affairs welcomed two new team members Audrey Adamson is Assistant Director of Career Services and Disability Resources and Charla Pratt serves as Financial Aid officer Tyla Cole joined the Student affairs team as graduate assistant and is providing generalist support for the area

WIU-Quad Cities Student Affairs and Admissions worked together to redesign New Student Orientation for a more interactive experience and added new sessions based on student input Paying for College Getting Involved College Wise and online registration services were added to New Student Orientation to ensure students are exposed to information and resources about scholarships financial aid student organizations and WIU rules procedures and services

The WIU-Quad Cities Mentor program began in Fall 2012 which was designed to connect 34 faculty and staff volunteer mentors to 301 undergraduate students Faculty and staff made in-person and e-mail connections to students and answered technical questions about campus resources Kristi Mindrup Curtis Williams Lindsay Fender Audrey Adamson and Kenny Wheeler are currently working to tailor the program to the experiences and opportunities available at WIU-Quad Cities In FY2014 Student Affairs will unveil a plan to integrate strategic mentor opportunities into New Student Orientation student organizations and campus events and will combine the initial interest of faculty and staff mentors into a program that strategically connects students and mentors in meaningful ways

WIU-Quad Cities expanded opportunities for student development and career preparation for students Audrey Adamson provided numerous workshops and career fairs throughout the year aimed at resume writing job search strategies interviewing business communication and planning for life after graduation In collaboration with faculty members Audrey also facilitated and implemented the Business Fair (record 102 attendees) and the Vista IT Career Fair (56 attendees) Audreyrsquos activities impacted 652 Quad Cities students since she began her duties in July

In addition to providing day-to-day disability resources such as text conversion note-taking and exam accommodations for 32 Quad Cities students Audrey Adamson integrated disability awareness and identity development to various events and activities including Celebrating Disability Culture Day co-hosting the Bi-State Diversity Conference for Students with Disabilities and by developing a disability resources video for high school students who are considering attending college Audrey also meets with faculty to offer resources about disability process and to assist with class or instruction accommodation

Student Affairs also increased opportunities for students to get involved in existing student organizations and expanded student organizations based on student interest The Student Organization Fair was held for the first time this Fall 2012 to increase student awareness about opportunities to get involved on campus Existing student groups found opportunities to collaborate both for the interdisciplinary benefits and also for cost sharing Student Affairs worked with three prospective new organizations including UNITY (lesbian gay bi-sexual transgendered questioning and ally identity) group Communication Student Society and the Law Enforcement amp Justice Administration group Each is slated to become fully active in Fall 2013

Academic Organizations

Aquaria Biology Zoology Society(ABZS) New Student Orientation

Communication Student Society(CSS) Bingo in Atrium Trivia in Atrium Bake Sale New Student Orientation PBS Documentary ldquoPoor Kidsrdquo

Counseling Association(CA) Food Drive Manage Your Stress Week New Student Orientation

Graduate Experience in Museum Studies(GEMS) Yankee Candle Fundraiser New Student Orientation

Interdisciplinary English amp Arts Society(IDEAS) Banned Books Week

Coffee House Bash New Student Orientation

Liberal Arts amp Sciences Student Organization(LASSO) Zach Wahls Lessons of Love New Student Orientation Trip to Art Institute in Chicago

Society of Accountancy(SOA) Etiquette Dinner New Student Orientation

Society of Business amp Technology(SOBAT) Monthly Presentations New Student Orientation

Society of Educators(SOE) QC Block Party Guest Speaker Sherri Coder New Student Orientation

Student Recreation Association(SRA) QC Block Party Dios De Los Muertos Spin to Win Family Dance Night New Student Orientation

Cultural Organizations

Association of Latin American Students(ALAS) Dios De Los Muertos QC Holiday Party New Student Orientation

Leadership Organizations

Student Government Association(SGA) We Care QC Block Party Blood Drive Habitat for Humanity Movember Angel Tree Manage Your Stress Week New Student Orientation

Professional Organizations

Toastmasters QC Block Party Open Mic Night New Student Orientation

SocialSupport Organizations

UNITY(LGBTQ) New Student Orientation QCAD Valentine Gayla

Quad Cities Student Affairs continues to collaborate with faculty in response to the growing number of students who served or are serving in the military A Veterans committee was formed and is actively working on establishing campus events and programming that meet the needs of campus Veterans

In addition to increased opportunities for student engagement Student Affairs continued to provide campus services and amenities toward the goal of keeping students connected to campus The Student Affairs office expanded hours from 800AM-600PM Monday-Thursday Food options

were available to students faculty and staff including Chick-Fil-A Biaggirsquos Qdoba Mexican Grill and LaFlama

WIU-Quad Cities Student Affairs staff increased participation in professional development activities Staff attended the Iowa Student Personnel Association Conference at Grinnell College both for professional development and to increase Iowa student affairs personnel awareness about WIU-Quad Cities Curtis Williams presented at the ldquoCollege Changes Everything Conferencerdquo in November at Black Hawk College Student Affairs and BRDGS (Building Respect for Diverse Genders and Sexualities) partnered with Quad Citians Affirming Diversity (QCAD) to provide Safe Space training for students faculty and staff Temia Rice Tom Bates and Charla Pratt are each pursuing a masterrsquos degree at WIU-Quad Cities

Efforts to promote student engagement also occur on the WIU-Quad Cities web page All areas of Quad Cities Student Affairs collaborate with Karin Chouinard to ensure current information about on-campus student employment opportunities financial aid and scholarships career services and student activities Charla Pratt was instrumental in working with Karin to update links integrate NetPrice calculator and to simplify navigation and thus the financial aid process Karin also worked with undergraduate and graduate admissions refined academic program information and continued to work with WIU Web Services on innovation accessibility and content management services (CMS) Karin also provides training for users on Omniupdate CMS so individuals can maintain their own departmental or individual web content

FY2014 GOALS

Recruit new students to WIU-Quad Cities and assist with recruitment for Macomb

Increase WIU-Quad Cities rates of student retention through intentional academic advising and student support services

Increase WIU-Quad Cities student engagement and provide holistic services that foster student engagement

Maintain a current accurate accessible and innovative web presence to enhance efforts to recruit retain and engage students faculty staff and the community

Increase opportunities for professional development and community engagement for staff

Identify and utilize technology to create efficient and effective delivery of student services

Hire an Assistant Director Student Services focused on student retention academic support and personal well-being

FY2014 Budget Requests

$50000 Staffing amp Professional Development

$42000 (Continuous) Assistant Director Student Affairs focused on retention academic support and personal well-being

$3000 (Continuous) additional student employee help for expanded 60th Street operation

$5000 (One-time) Professional Developmenttravel for 4 staff to attend ACPA

Student Services also requests to maintain one Graduate Assistant to support student

Total Request $50000

Academic and Instructional Services

FY 2013 Accomplishments

FY2013 Goal Foster communication and collaboration between staff housed in 60th Street and Riverfront

Alison Shook Janet Wilson Emily Pitz and Jean Kenney worked as a team to ensure smooth operation and communication between WIU-Quad Cities campus locations by coordinating campus message boards and cross training to provide comprehensive support for faculty and students at 60th

Street and Riverfront

Alison Shook along with Scott Lawson and Lisa Waller in Macomb contributed to design and testing of a new web-based vehicle reservation resource for faculty and staff Janet Wilson Jean Kenney and Emily Pitz implemented and refined the new online reservation form that expedites communication ensures accuracy and allows users to make reservations when convenient for their schedules

FY2013 Goal Continue to provide faculty instructional support

Each semester Instructional Service staff coordinated and distributed between over 150 course evaluations and throughout the semester coordinated and distributed videoconference course materials between faculty and classroom facilitators

Instructional support is available to faculty 70 hours weekly at Riverfront and 85 hours at 60th

Street which includes day night and weekend services Temia Rice and Janet Wilson coordinate and provide Testing Center services for faculty and students including online exam proctoring make-up exams and disability support accommodation The Testing Center is open weekly for 30 hours at Riverfront and 34 hours at 60th Street

Jean Kenney provided support for College of Business and Technology events such as Discover Western Engineering Supply Chain Management and ABET accreditation celebration Alison Shook and Jean Kenney provided support assistance for position searches including two positions for Assistant Director Student Services Engineering faculty and Office Support Assistant

FY2013 Goal Engage in professional development opportunities (Higher Values in Higher Education Goal 4 Action 2g)

Quad Cities Professional Development Network (Janet Emily Lois)

Civil Service Employees Council (Alison)

FY2014 GOALS

Continue to provide faculty and college instructional support

Engage in professional development opportunities

Foster communication and collaboration across departments buildings and campuses

Quad Cities Technology

Quad Cities Technology FY 2013 Accomplishments

Quad Cities Technology team provides technology services planning installation innovation and ongoing user support for 29 WIU-Quad Cities classrooms 3 instructional computer labs 1 engineering computer lab 5 conference rooms and 4 engineering specific laboratories

Goal Actively participate in Riverfront Campus Phase I completion and Phase II planning and implementation

After Riverfront Campus grand opening in January 2012 Quad Cities Technology continued to refine technology operations and campus spaces Additional infrastructure campus learning and campus work space projects are described in the next paragraphs

Goal Completed the following infrastructure projects (Higher Values in Higher Education Goal 1 Action 3)

All Quad Cities Domain Controllers and Physical Servers have been demoted and the services have been migrated over to Virtual Host Servers The entire Quad Cities server infrastructure was upgraded from Windows server 2003 and now runs Virtual Windows 2008 server instances using VM Ware technology and architecture

WQPTrsquos Physical ProTrack Allegiance and Great Plains Database Servers were re-configured and migrated to Virtual VM servers to provide additional stability with network storage and back-up WQPT is also completely transitioned to the WIU-Quad Cities network infrastructure following Spring 2012 relocation to 60th Street

Network Storage arrays have been installed on both 60th amp Riverfront campus server rooms They have been configured and increased to provide for the anticipated future demand from programs requiring expanded Virtual computing power and capabilities

Goal Supported campus learning and work spaces (Higher Values in Higher Education Goal 2 Action 3B)

QC Technology Staff successfully re-configured and upgraded College of Engineering Computer hardware and software to provide for higher-end computing demands In response to increased demand for Video Conferencing capabilities the Riverfront 110 basic conference room was re-evaluated and an additional Polycom Technology was ordered and installed The room has been upgraded and re-classified in Campus Space Master as a VC capable conference room

In response to increased office and space requirements by faculty QC Technology staff evaluated purchased installed and re-purposed the RF220 conference room into a Riverfront faculty commons area with six laptop work-stations and networked printing facilities

In response to the increased demand for real-time interactive participation to crowd overflows during community and institute conference events in the Riverfront 103 and 104 auditoriums three additional plasma screens with audio streaming capability were added to the Goldfarb Atrium and Student Services Lobby area

In order to provide for the two new Physics 211 amp Physics 212 Classes in the Engineering program QC Technology Staff successfully re-purposed Riverfront 122 into a physics lab-appropriate learning space complete with lab workbenches enhanced dual-platform iMac workstations with discipline specific software and a dedicated switch QC Technology Staff also assisted the Physics Department with the timely order and purchase of the entire QC Physics Lab inventory of Lab equipment and supplies

Upon completion of Phase I the QC 60th Street 138 staging area was re-configured Room 138 is now a fully functional instructional computer lab with furniture 18 workstations and an instructor podium QC Technology Staff successfully assisted with the implementation of interior and exterior digital signage systems at Riverfront Campus QC Technology Staff also successfully provided on-time support services in configuring moving and installing technology in numerous new faculty and staff offices and re-configured work spaces in both campuses

Quad Cities Technology and Student Affairs partnered to research install and implement technology that allows the Student Affairs office to connect remotely with students or to connect students with expanded resources available via videoconference to the Macomb campus Text messaging is now available to Linkages students for appointment scheduling and desktop video conferencing has also increased connections between students and student affairs professionals

Goal Increase operational and QC Technology Team efficiency and effectiveness

QC Technology continues to maintain and provide first level response via telephone at extension 62294 and via e-mail at qc-helpdeskwiuedu Monday through Saturday during Lab and Building hours QC Technology also provides electronic classroom video conferencing facilitators to assist Faculty Staff with classes and conferences and also provides tech support to the QC Community for public events held on QC Campus facilities and areas

Goal Provided opportunities for technology staff professional development (Higher Values in Higher Education Goal 1 Action 2d and Goal 5 Action 1l)

All QC Technology Staff members participate in ongoing training on SysAid the newly deployed campus wide help desk management system With funding amp support from QC Administration QC Technology Staff members established individual training accounts and all have 247 access and regularly participate in continuing hardware and software education through the annually subscribed online Lynda Software amp Business Technology Management Learning tools

Christopher David Assistant Director continues to work on Microsoft Windows Server certification upgrades and further his VM Ware training and certification Andrea Allison the QC R amp I (Labs amp HWSW) also continues to work on Windows 7 and Mac OS X Platforms training

Paul Finley the QC Technology Network Communications Specialist continues to work on Cisco Certification During the past year ITSM Michael Weinrich completed a Masterrsquos in Information Technology Assurance amp Security from the University of Maryland Jonathan McKenna QC Data Processing Equipment Technician is enrolled in Western Illinois University and is currently taking Computer Science classes he is working towards achieving his Bachelor Degree

20122013 395 445 840 Prior to IQ sections

Lois Retherford continues her role with course maintenance and facilities scheduling services at WIU-Quad Cities Since last yearrsquos annual report Lois processed 1645 course changes and increase of 7 compared to last year Lois also updates internal schedules and information for WIU-Quad Cities faculty and staff and internal schedule signage to communicate room locations changes and schedules for planning purposes

WIU-Quad Cities Riverfront and 60th Street locations were host to over 200 organizations agencies and events Lois Retherford expanded her role with facilities scheduling and received a position audit to Admissions Records Officer reflecting her role with scheduling Lois serves as a point of contact for community members to reserve the Goldfarb Grand Atrium 103 and 104 tiered Moline Foundation auditorium and other classrooms meeting rooms and video conference rooms in both buildings Lois and Karin Chouinard worked to create and implement an online room requisition form for internal and external room requests Over 200 organizations and agencies worked with Lois Quad Cities Technology and Facilities staff to plan for and host events and meetings at Riverfront and 60th Street locations

Riverfront 60th Street

ADAAG PROWAG 3rd Annual Grad Experience in Museum Studies Alliance for Retired Americans Meeting Accurate Biometrics (fingerprinting)

Americas Music Film Series Alpha Xi Delta Fraternity Area Wide Chapter

Area Academic Librarians Officers Training

Arrowhead Ranch Arsenal Academy (Executive Studies sponsored

Arsenal Academy amp Boot Camp (Executive Studies event)

Center) Chi Sigma Iota Study Sessions

ASCE amp ASCESEI Distinguished Faculty Lecture

Association of Fundraising Professionals Environment amp Public Health Network

Bank Regulatory Peer Group Chinese Students amp Scholars

Beta Alpha Psi German Institute

Bi-State Regional Commission Grad Center Testing

Blood Drive amp Bone Marrow Drive GRE Grad Center Testing

Bradenburg Capital Management Illinois ACME

CBT National Advisory Board Intro to Career Cruising Quad Cities

City of Moline John Hallwas Liberal Arts Lecture

College of Fine Arts amp Communication Advisory LSAT Grad Center Testing

Board Math amp Science Summer Institutes

Community College Articulation Conference Math Improvement Meetings

DCEO Governors Staff amp Mayors Meeting NBCC Grad Center Testing

Deere Tech Center Alumni NIMS Workshop

Discover Western Quad Cities events North Central Association of Science Teacher

Dr Arun Gandhi presentation Educators

Eagle View Group - Sierra Club Project WET Workshop

Earth Charter Summit QCAEYC

EDL Law Conference

EICC Advisory Board Environment amp Public Health Network Chinese

Students amp Scholars

Environmental Summit Girl Scout Leadership Conference

Governors Rural Affairs Council

Grad Center Board Meeting Greater Quad Cities Hispanic Chamber of

Commerce Hampton Rapid Jr Womens Club

High School Articulation Conference

High School Counselor Advisory Council Hope Creek Care Center

IACAC Distance Planning

IASA Illinois Department of Natural Resources

Illinois Department of Transportation

IMA ILLOWA Chapter IT Summit (Mike Rodriguez)

John Deere

John Deere Dealer Solutions John Deere Foundation

John Deere Global Deployment

John Deere Information Systems Joy of Giving Foundation

Lowell M Johnson Foundation

McLaughlin Midwest Community Development Institute

Mississippi River Coordinating Council

Mississippi River Trail Board of Directors Moline Foundation

Moline Kiwanis

Morning Star Academy NAPM-QC (Jim Patterson)

Northwest Illinois Volunteerism Conference NRCS-DC (Natural Resources Conservation

Service ndash Department of Conservation)

Polling Place for Voting

Poor Kids Presentation Prairie State Legal Services

QC United Scholarships

QCML QCMP amp Leadership Conference Quad Cities Alliance for Immigrants amp

Refugees ELL Educators

Quad Cities Professional Development Network

Quilt Guild Rock Island County Regional Office of Education

Teacher Orientation for Summer Grant Program

Temple Christian School VITA Training

WIU Impact Meeting - RIROE

WQPT Meetings

Quad Cities Association of Family amp Consumer Sciences

Quad Cities Bicycling for the Future

Quad Cities Chamber of Commerce

Quad Cities Dental Hygienists Quad Cities Leadership Committee

Quad Cities Marathon Committee

Quad Cities Professional Development Network Quad Cities Research amp Scholarship Symposium

Quad Cities Riverfront Council Quad Cities Section of American Society of

Agricultural amp Biological Engineers Quad Cities Universities amp College Presidents

Council

Quad Cities Wild Places Ready to Learn Early Childhood Educators

Conference

Red Cross

Regional Math amp Science Academy Rep Schilling - Military Readiness Round Table

Rock Island Arsenal Child Care Training

Rock Island Arsenal JMTC Rock Island County Board Rock Island County Early Voting Site Rock Island County Fair Board

Rock Island County Health Department

Rock Island Pacers Group Rock Island Regional Office of Education Rock Island Regional Office of Education

Principals Workshop Rotary Group (Tom Bridge)

Saturday Fun Shop (Math amp Science Academy)

Serve Illinois amp AmeriCorps Sierra Club Cool Cities

Ski amp Snowboard Club

STEP-TEP Sustainability Share Fair

Target Corporation - interviews

Teen Leadership Retreat (U of IL Extension4-H) Trinity Health Foundation U S Army Corps of Engineers ndash

Mississippi Valley Division

United Way

UNITY Youth Group University of Iowa

Upper Mississippi River Youth Summit

Vista Career Fair

WE-STEM WIU Board of Trustees Meeting

WQPT Development Board

WQPT Kids Club Party WQPT sponsored events

WIU-Quad Cities staff across all areas also visited other institutions and agencies to increase awareness about WIU-Quad Cities and network with other student professionals To compliment the extensive list of visits by Quad Cities Admissions Kristi Mindrup Curtis Williams and Audrey Adamson visited Cornell College Kirkwood Community College Kirkwood Iowa City Campus Grinnell College Luther College and North Iowa Area Community College Enrollment for Iowa students in the Quad Cities continues to increase at the undergraduate level and has only slightly decreased at the graduate level

QC ENROLLMENT FOR IOWA COUNTIES

UNDERGRAD GRADUATE

FL 2010 207 176

FL 2011 216 183

FL 2012 267 166

Kristi Mindrup also maintains contact with student affairs professionals nationally to increase awareness and wrote two articles that featured WIU-Quad Cities and a WIU-Quad Cities student in the ACPA Commission for Commuter and Adult Students newsletter Commuter Perspectives

In support of WIU-Quad Cities goal to recruit students and increase campus visibility many staff across areas are involved in national regional and local activities and leadership including

Kristi Mindrup Council for Advancement of Standards Board of Directors ACPA Commission for Adult and Commuter Students Directorate National Clearinghouse for Commuter Programs Assistant Director

Curtis Williams Quad Cities Minority Partnership Quad Citians Affirming Diversity Humility of Mary Quad Cities Scholars Quad Cities College Consortium United Neighbors Quad Cities Career Connection Davenport Network for Community and School Partnerships Veteranrsquos College Consortium North Scott Junior High Career and College Fair Committee Davenport West High School tennis coach

Christopher David Moline School District language translator

Audrey Adamson Iowa Student Personnel Association Girl Scouts of Eastern Iowa and Western Illinois Logan Elementary School Longfellow Booster Club Wee Care Day Care and Pre School Board Daughterrsquos of the Nile United Way Quad Cities Womenrsquos Leadership Council Operation Lead Dress for Success Quad Cities and Womenrsquos Professional Group

Andrea Allison VOAD Hazelcrest Water Fund American Heart Association Church Committees

Kim Moreno Humility of Mary Kenny Wheeler Pleasant Valley Cross Country and Track coach Paul Finley Cub Scout Pack 119 Quad City Ice Eagles hockey Lois Retherford Mercer County DARE Board of Directors

FY2014 Goals

Support the short- and long-term expansion of WIU-Quad Cities in existing and expanded facilities at Riverfront campus (Higher Values in Higher Education Goal 5 Action 3f)

Plan for the expansion of WIU-Quad Cities to Riverfront Phases II and III

Continue to initiate institutional and community partnerships in support of building academic and student affairs programs at WIU-Quad Cities

Support the academic mission at WIU-Quad Cities

FY2014 Budget Requests

$15000 Staffing amp Professional Development

$10000 (Continuous) additional responsibilities for student services including Linkages recruitment and advising transition of student services operations (food transit contracts etc) increased community outreach activities for student recruitment and retention and for student activities

$5000 (Continuous) for position audits for additional responsibilities for academic advising support student affairs support and expanded Riverfront and 60th Street office support

Total Request $15000

Academic Advising and Student Affairs

FY2013 Accomplishments

FY2013 Goal Recruit new students to WIU-Quad Cities and assist with recruitment for Macomb (Higher Values in Higher Education Goal 1)

Several events were held to capture the interest of specific targeted institutions majors or organizations identified as having potential for enrollment interest and growth Quad Cities Student Affairs partnered with Quad Cities Admissions to host open houses information sessions and discipline specific Discover Western events including

Sauk Valley Community College February 10 Veteranrsquos Open House February 28 Discover Engineering BHC March 5 Kirkwood Community College Coffee Talk April 10 Student Organization Fair September 13 High School Business Teachers October 26 Discover English November 7

A major element of WIU-Quad Cities Student Affairs strategy for student recruitment is increased partnership with area K-12 schools colleges universities agencies and organizations Curtis Williams has been instrumental in the establishment and ongoing successful implementation of the Quad Cities Minority Partnership (QCMP) QCMP exposes students from Davenport West Central and North High Schools and United Township Moline and Rock Island High Schools to science technology engineering and math opportunities to increase their interest in related academic programs and future careers During fall semester WIU-Quad Cities hosted nearly 200 high school students at the Riverfront Campus and simultaneously held a college fair as part of the event

In partnership with Augustana College St Ambrose University Hamilton Technical Institute Black Hawk College and Scott Community College Curtis Williams represented WIU-Quad Cities and developed the Junior High Business and Education Fair attended by over 430 students who were exposed to a number of programs and careers Stemming from this event Curtis was also involved with the creation of the Quad Cities Career Connection Network which provides local students with real-world business experience in cooperation with the Community Foundation Black Hawk College and Scott Community College

The Next Big Thing was organized and hosted by WIU-Quad Cities admissions academic advisors student emissaries and other student affairs staff Nearly 1000 area high school students participated in the day-long event with workshops focused on preparing students for transition after high school graduation The event was held again in Fall 2012 and was attended by several hundred high school students from the surrounding Quad Cities The event featured three workshops Finding the Right Fit After High School Empty Nest and Shift of Responsibility and Planning for College Costs ndash Financial Aid and Scholarships

FY2013 Goal Retain WIU-Quad Cities students through intentional academic advising (Higher Values in Higher Education Goal 1)

Quad Cities Academic Advising Team Tom Bates Jacquelyn Holan Kim Moreno and Kenny Wheeler continued to refine academic advising and efforts to retain students increased communication timely notification about key dates and registration and through ongoing implementation of the FallSpring Academic Advising Timeline The Timeline is a tool that advisers use to communicate and remind students about New Student orientation fall spring and summer registration dates (ldquoGet Advised Get Registeredrdquo) academic advising appointments including pre-registration dropadd dates and preparation for graduation

Curtis Williams expanded his role in support of Quad Cities honorrsquos cohort and linkages students In addition to working on establishing degree plans with students Curtis also engaged in more intensive monitoring of freshman and Linkages student grades and course progress Curtis referred students experiencing academic difficulty to campus resources including the US Bank Writing Center peer tutors or faculty and staff mentors

Academic and Advising and Student Affairs in coordination with Tami Seitz and Karin Chouinard continued to create new information resources for students and redesigned both the WIU-Quad Cities web page and the Student Handbook Updated webpages were redesigned so that prospective and current students can identify and contact their academic adviser The advising web page now includes key registration dates transfer guides important forms and direct links to other campus resources including financial aid disability resources and more

Kristi Mindrup and Curtis Williams strategically developed a system of communication and collaboration within Student Affairs and in collaboration with Assistant Deans Marcia Carter and Jim Patterson along with Macomb-based Colleges and Departments As part of the course scheduling process Kristi Mindrup and Curtis Williams have established a pro-active approach to determining course demand In addition to tracking past course enrollment trends Curtis and all academic advisors review and evaluate planned course offerings and then provide input about additional courses additional seats or course alternatives that will be needed to ensure that students degree plans stay on track

Kristi Mindrup Curtis Williams and Lois Retherford track student online enrollment and collaborate with Macomb Assistant Deans and Chairs the team worked together to establish corresponding IQ sections to continue to ensure proper student tracking for retention and course access In preparation for Fall 2012 semester 38 IQ sections were initially established based on early projections for IQ demand After responding to student demand and tracking registration patterns for Quad Cities students the total amount of IQ sections for Fall 2012 increased to 93 IQ sections This same pattern was true for Spring 2013 During the initial schedule build 61 IQ sections were projected to be in demand for Quad Cities students and the final number increased to 111 IQ sections

These combined efforts aimed at strategic advisement and student-centered scheduling contribute to retention rates between range between 786 to 100 for an average undergraduate retention rate of 871

FALL 2012 TO SPRING 2013 RETENTION

Percent Number

NEW FRESHEMN 917 22

FRESHMEN 786 11

SOPHOMORES 1000 8

JUNIORS 899 116

SENIORS 874 257

NEW TRANSFERS 848 212

UNDERGRAD RETENTION 871 626

FY2013 Goal Increase WIU-Quad Cities student engagement and provide holistic services that foster student engagement (Higher Values in Higher Education Goal 5 Action 1)

Quad Cities Student Affairs welcomed two new team members Audrey Adamson is Assistant Director of Career Services and Disability Resources and Charla Pratt serves as Financial Aid officer Tyla Cole joined the Student affairs team as graduate assistant and is providing generalist support for the area

WIU-Quad Cities Student Affairs and Admissions worked together to redesign New Student Orientation for a more interactive experience and added new sessions based on student input Paying for College Getting Involved College Wise and online registration services were added to New Student Orientation to ensure students are exposed to information and resources about scholarships financial aid student organizations and WIU rules procedures and services

The WIU-Quad Cities Mentor program began in Fall 2012 which was designed to connect 34 faculty and staff volunteer mentors to 301 undergraduate students Faculty and staff made in-person and e-mail connections to students and answered technical questions about campus resources Kristi Mindrup Curtis Williams Lindsay Fender Audrey Adamson and Kenny Wheeler are currently working to tailor the program to the experiences and opportunities available at WIU-Quad Cities In FY2014 Student Affairs will unveil a plan to integrate strategic mentor opportunities into New Student Orientation student organizations and campus events and will combine the initial interest of faculty and staff mentors into a program that strategically connects students and mentors in meaningful ways

WIU-Quad Cities expanded opportunities for student development and career preparation for students Audrey Adamson provided numerous workshops and career fairs throughout the year aimed at resume writing job search strategies interviewing business communication and planning for life after graduation In collaboration with faculty members Audrey also facilitated and implemented the Business Fair (record 102 attendees) and the Vista IT Career Fair (56 attendees) Audreyrsquos activities impacted 652 Quad Cities students since she began her duties in July

In addition to providing day-to-day disability resources such as text conversion note-taking and exam accommodations for 32 Quad Cities students Audrey Adamson integrated disability awareness and identity development to various events and activities including Celebrating Disability Culture Day co-hosting the Bi-State Diversity Conference for Students with Disabilities and by developing a disability resources video for high school students who are considering attending college Audrey also meets with faculty to offer resources about disability process and to assist with class or instruction accommodation

Student Affairs also increased opportunities for students to get involved in existing student organizations and expanded student organizations based on student interest The Student Organization Fair was held for the first time this Fall 2012 to increase student awareness about opportunities to get involved on campus Existing student groups found opportunities to collaborate both for the interdisciplinary benefits and also for cost sharing Student Affairs worked with three prospective new organizations including UNITY (lesbian gay bi-sexual transgendered questioning and ally identity) group Communication Student Society and the Law Enforcement amp Justice Administration group Each is slated to become fully active in Fall 2013

Academic Organizations

Aquaria Biology Zoology Society(ABZS) New Student Orientation

Communication Student Society(CSS) Bingo in Atrium Trivia in Atrium Bake Sale New Student Orientation PBS Documentary ldquoPoor Kidsrdquo

Counseling Association(CA) Food Drive Manage Your Stress Week New Student Orientation

Graduate Experience in Museum Studies(GEMS) Yankee Candle Fundraiser New Student Orientation

Interdisciplinary English amp Arts Society(IDEAS) Banned Books Week

Coffee House Bash New Student Orientation

Liberal Arts amp Sciences Student Organization(LASSO) Zach Wahls Lessons of Love New Student Orientation Trip to Art Institute in Chicago

Society of Accountancy(SOA) Etiquette Dinner New Student Orientation

Society of Business amp Technology(SOBAT) Monthly Presentations New Student Orientation

Society of Educators(SOE) QC Block Party Guest Speaker Sherri Coder New Student Orientation

Student Recreation Association(SRA) QC Block Party Dios De Los Muertos Spin to Win Family Dance Night New Student Orientation

Cultural Organizations

Association of Latin American Students(ALAS) Dios De Los Muertos QC Holiday Party New Student Orientation

Leadership Organizations

Student Government Association(SGA) We Care QC Block Party Blood Drive Habitat for Humanity Movember Angel Tree Manage Your Stress Week New Student Orientation

Professional Organizations

Toastmasters QC Block Party Open Mic Night New Student Orientation

SocialSupport Organizations

UNITY(LGBTQ) New Student Orientation QCAD Valentine Gayla

Quad Cities Student Affairs continues to collaborate with faculty in response to the growing number of students who served or are serving in the military A Veterans committee was formed and is actively working on establishing campus events and programming that meet the needs of campus Veterans

In addition to increased opportunities for student engagement Student Affairs continued to provide campus services and amenities toward the goal of keeping students connected to campus The Student Affairs office expanded hours from 800AM-600PM Monday-Thursday Food options

were available to students faculty and staff including Chick-Fil-A Biaggirsquos Qdoba Mexican Grill and LaFlama

WIU-Quad Cities Student Affairs staff increased participation in professional development activities Staff attended the Iowa Student Personnel Association Conference at Grinnell College both for professional development and to increase Iowa student affairs personnel awareness about WIU-Quad Cities Curtis Williams presented at the ldquoCollege Changes Everything Conferencerdquo in November at Black Hawk College Student Affairs and BRDGS (Building Respect for Diverse Genders and Sexualities) partnered with Quad Citians Affirming Diversity (QCAD) to provide Safe Space training for students faculty and staff Temia Rice Tom Bates and Charla Pratt are each pursuing a masterrsquos degree at WIU-Quad Cities

Efforts to promote student engagement also occur on the WIU-Quad Cities web page All areas of Quad Cities Student Affairs collaborate with Karin Chouinard to ensure current information about on-campus student employment opportunities financial aid and scholarships career services and student activities Charla Pratt was instrumental in working with Karin to update links integrate NetPrice calculator and to simplify navigation and thus the financial aid process Karin also worked with undergraduate and graduate admissions refined academic program information and continued to work with WIU Web Services on innovation accessibility and content management services (CMS) Karin also provides training for users on Omniupdate CMS so individuals can maintain their own departmental or individual web content

FY2014 GOALS

Recruit new students to WIU-Quad Cities and assist with recruitment for Macomb

Increase WIU-Quad Cities rates of student retention through intentional academic advising and student support services

Increase WIU-Quad Cities student engagement and provide holistic services that foster student engagement

Maintain a current accurate accessible and innovative web presence to enhance efforts to recruit retain and engage students faculty staff and the community

Increase opportunities for professional development and community engagement for staff

Identify and utilize technology to create efficient and effective delivery of student services

Hire an Assistant Director Student Services focused on student retention academic support and personal well-being

FY2014 Budget Requests

$50000 Staffing amp Professional Development

$42000 (Continuous) Assistant Director Student Affairs focused on retention academic support and personal well-being

$3000 (Continuous) additional student employee help for expanded 60th Street operation

$5000 (One-time) Professional Developmenttravel for 4 staff to attend ACPA

Student Services also requests to maintain one Graduate Assistant to support student

Total Request $50000

Academic and Instructional Services

FY 2013 Accomplishments

FY2013 Goal Foster communication and collaboration between staff housed in 60th Street and Riverfront

Alison Shook Janet Wilson Emily Pitz and Jean Kenney worked as a team to ensure smooth operation and communication between WIU-Quad Cities campus locations by coordinating campus message boards and cross training to provide comprehensive support for faculty and students at 60th

Street and Riverfront

Alison Shook along with Scott Lawson and Lisa Waller in Macomb contributed to design and testing of a new web-based vehicle reservation resource for faculty and staff Janet Wilson Jean Kenney and Emily Pitz implemented and refined the new online reservation form that expedites communication ensures accuracy and allows users to make reservations when convenient for their schedules

FY2013 Goal Continue to provide faculty instructional support

Each semester Instructional Service staff coordinated and distributed between over 150 course evaluations and throughout the semester coordinated and distributed videoconference course materials between faculty and classroom facilitators

Instructional support is available to faculty 70 hours weekly at Riverfront and 85 hours at 60th

Street which includes day night and weekend services Temia Rice and Janet Wilson coordinate and provide Testing Center services for faculty and students including online exam proctoring make-up exams and disability support accommodation The Testing Center is open weekly for 30 hours at Riverfront and 34 hours at 60th Street

Jean Kenney provided support for College of Business and Technology events such as Discover Western Engineering Supply Chain Management and ABET accreditation celebration Alison Shook and Jean Kenney provided support assistance for position searches including two positions for Assistant Director Student Services Engineering faculty and Office Support Assistant

FY2013 Goal Engage in professional development opportunities (Higher Values in Higher Education Goal 4 Action 2g)

Quad Cities Professional Development Network (Janet Emily Lois)

Civil Service Employees Council (Alison)

FY2014 GOALS

Continue to provide faculty and college instructional support

Engage in professional development opportunities

Foster communication and collaboration across departments buildings and campuses

Quad Cities Technology

Quad Cities Technology FY 2013 Accomplishments

Quad Cities Technology team provides technology services planning installation innovation and ongoing user support for 29 WIU-Quad Cities classrooms 3 instructional computer labs 1 engineering computer lab 5 conference rooms and 4 engineering specific laboratories

Goal Actively participate in Riverfront Campus Phase I completion and Phase II planning and implementation

After Riverfront Campus grand opening in January 2012 Quad Cities Technology continued to refine technology operations and campus spaces Additional infrastructure campus learning and campus work space projects are described in the next paragraphs

Goal Completed the following infrastructure projects (Higher Values in Higher Education Goal 1 Action 3)

All Quad Cities Domain Controllers and Physical Servers have been demoted and the services have been migrated over to Virtual Host Servers The entire Quad Cities server infrastructure was upgraded from Windows server 2003 and now runs Virtual Windows 2008 server instances using VM Ware technology and architecture

WQPTrsquos Physical ProTrack Allegiance and Great Plains Database Servers were re-configured and migrated to Virtual VM servers to provide additional stability with network storage and back-up WQPT is also completely transitioned to the WIU-Quad Cities network infrastructure following Spring 2012 relocation to 60th Street

Network Storage arrays have been installed on both 60th amp Riverfront campus server rooms They have been configured and increased to provide for the anticipated future demand from programs requiring expanded Virtual computing power and capabilities

Goal Supported campus learning and work spaces (Higher Values in Higher Education Goal 2 Action 3B)

QC Technology Staff successfully re-configured and upgraded College of Engineering Computer hardware and software to provide for higher-end computing demands In response to increased demand for Video Conferencing capabilities the Riverfront 110 basic conference room was re-evaluated and an additional Polycom Technology was ordered and installed The room has been upgraded and re-classified in Campus Space Master as a VC capable conference room

In response to increased office and space requirements by faculty QC Technology staff evaluated purchased installed and re-purposed the RF220 conference room into a Riverfront faculty commons area with six laptop work-stations and networked printing facilities

In response to the increased demand for real-time interactive participation to crowd overflows during community and institute conference events in the Riverfront 103 and 104 auditoriums three additional plasma screens with audio streaming capability were added to the Goldfarb Atrium and Student Services Lobby area

In order to provide for the two new Physics 211 amp Physics 212 Classes in the Engineering program QC Technology Staff successfully re-purposed Riverfront 122 into a physics lab-appropriate learning space complete with lab workbenches enhanced dual-platform iMac workstations with discipline specific software and a dedicated switch QC Technology Staff also assisted the Physics Department with the timely order and purchase of the entire QC Physics Lab inventory of Lab equipment and supplies

Upon completion of Phase I the QC 60th Street 138 staging area was re-configured Room 138 is now a fully functional instructional computer lab with furniture 18 workstations and an instructor podium QC Technology Staff successfully assisted with the implementation of interior and exterior digital signage systems at Riverfront Campus QC Technology Staff also successfully provided on-time support services in configuring moving and installing technology in numerous new faculty and staff offices and re-configured work spaces in both campuses

Quad Cities Technology and Student Affairs partnered to research install and implement technology that allows the Student Affairs office to connect remotely with students or to connect students with expanded resources available via videoconference to the Macomb campus Text messaging is now available to Linkages students for appointment scheduling and desktop video conferencing has also increased connections between students and student affairs professionals

Goal Increase operational and QC Technology Team efficiency and effectiveness

QC Technology continues to maintain and provide first level response via telephone at extension 62294 and via e-mail at qc-helpdeskwiuedu Monday through Saturday during Lab and Building hours QC Technology also provides electronic classroom video conferencing facilitators to assist Faculty Staff with classes and conferences and also provides tech support to the QC Community for public events held on QC Campus facilities and areas

Goal Provided opportunities for technology staff professional development (Higher Values in Higher Education Goal 1 Action 2d and Goal 5 Action 1l)

All QC Technology Staff members participate in ongoing training on SysAid the newly deployed campus wide help desk management system With funding amp support from QC Administration QC Technology Staff members established individual training accounts and all have 247 access and regularly participate in continuing hardware and software education through the annually subscribed online Lynda Software amp Business Technology Management Learning tools

Christopher David Assistant Director continues to work on Microsoft Windows Server certification upgrades and further his VM Ware training and certification Andrea Allison the QC R amp I (Labs amp HWSW) also continues to work on Windows 7 and Mac OS X Platforms training

Paul Finley the QC Technology Network Communications Specialist continues to work on Cisco Certification During the past year ITSM Michael Weinrich completed a Masterrsquos in Information Technology Assurance amp Security from the University of Maryland Jonathan McKenna QC Data Processing Equipment Technician is enrolled in Western Illinois University and is currently taking Computer Science classes he is working towards achieving his Bachelor Degree

EDL Law Conference

EICC Advisory Board Environment amp Public Health Network Chinese

Students amp Scholars

Environmental Summit Girl Scout Leadership Conference

Governors Rural Affairs Council

Grad Center Board Meeting Greater Quad Cities Hispanic Chamber of

Commerce Hampton Rapid Jr Womens Club

High School Articulation Conference

High School Counselor Advisory Council Hope Creek Care Center

IACAC Distance Planning

IASA Illinois Department of Natural Resources

Illinois Department of Transportation

IMA ILLOWA Chapter IT Summit (Mike Rodriguez)

John Deere

John Deere Dealer Solutions John Deere Foundation

John Deere Global Deployment

John Deere Information Systems Joy of Giving Foundation

Lowell M Johnson Foundation

McLaughlin Midwest Community Development Institute

Mississippi River Coordinating Council

Mississippi River Trail Board of Directors Moline Foundation

Moline Kiwanis

Morning Star Academy NAPM-QC (Jim Patterson)

Northwest Illinois Volunteerism Conference NRCS-DC (Natural Resources Conservation

Service ndash Department of Conservation)

Polling Place for Voting

Poor Kids Presentation Prairie State Legal Services

QC United Scholarships

QCML QCMP amp Leadership Conference Quad Cities Alliance for Immigrants amp

Refugees ELL Educators

Quad Cities Professional Development Network

Quilt Guild Rock Island County Regional Office of Education

Teacher Orientation for Summer Grant Program

Temple Christian School VITA Training

WIU Impact Meeting - RIROE

WQPT Meetings

Quad Cities Association of Family amp Consumer Sciences

Quad Cities Bicycling for the Future

Quad Cities Chamber of Commerce

Quad Cities Dental Hygienists Quad Cities Leadership Committee

Quad Cities Marathon Committee

Quad Cities Professional Development Network Quad Cities Research amp Scholarship Symposium

Quad Cities Riverfront Council Quad Cities Section of American Society of

Agricultural amp Biological Engineers Quad Cities Universities amp College Presidents

Council

Quad Cities Wild Places Ready to Learn Early Childhood Educators

Conference

Red Cross

Regional Math amp Science Academy Rep Schilling - Military Readiness Round Table

Rock Island Arsenal Child Care Training

Rock Island Arsenal JMTC Rock Island County Board Rock Island County Early Voting Site Rock Island County Fair Board

Rock Island County Health Department

Rock Island Pacers Group Rock Island Regional Office of Education Rock Island Regional Office of Education

Principals Workshop Rotary Group (Tom Bridge)

Saturday Fun Shop (Math amp Science Academy)

Serve Illinois amp AmeriCorps Sierra Club Cool Cities

Ski amp Snowboard Club

STEP-TEP Sustainability Share Fair

Target Corporation - interviews

Teen Leadership Retreat (U of IL Extension4-H) Trinity Health Foundation U S Army Corps of Engineers ndash

Mississippi Valley Division

United Way

UNITY Youth Group University of Iowa

Upper Mississippi River Youth Summit

Vista Career Fair

WE-STEM WIU Board of Trustees Meeting

WQPT Development Board

WQPT Kids Club Party WQPT sponsored events

WIU-Quad Cities staff across all areas also visited other institutions and agencies to increase awareness about WIU-Quad Cities and network with other student professionals To compliment the extensive list of visits by Quad Cities Admissions Kristi Mindrup Curtis Williams and Audrey Adamson visited Cornell College Kirkwood Community College Kirkwood Iowa City Campus Grinnell College Luther College and North Iowa Area Community College Enrollment for Iowa students in the Quad Cities continues to increase at the undergraduate level and has only slightly decreased at the graduate level

QC ENROLLMENT FOR IOWA COUNTIES

UNDERGRAD GRADUATE

FL 2010 207 176

FL 2011 216 183

FL 2012 267 166

Kristi Mindrup also maintains contact with student affairs professionals nationally to increase awareness and wrote two articles that featured WIU-Quad Cities and a WIU-Quad Cities student in the ACPA Commission for Commuter and Adult Students newsletter Commuter Perspectives

In support of WIU-Quad Cities goal to recruit students and increase campus visibility many staff across areas are involved in national regional and local activities and leadership including

Kristi Mindrup Council for Advancement of Standards Board of Directors ACPA Commission for Adult and Commuter Students Directorate National Clearinghouse for Commuter Programs Assistant Director

Curtis Williams Quad Cities Minority Partnership Quad Citians Affirming Diversity Humility of Mary Quad Cities Scholars Quad Cities College Consortium United Neighbors Quad Cities Career Connection Davenport Network for Community and School Partnerships Veteranrsquos College Consortium North Scott Junior High Career and College Fair Committee Davenport West High School tennis coach

Christopher David Moline School District language translator

Audrey Adamson Iowa Student Personnel Association Girl Scouts of Eastern Iowa and Western Illinois Logan Elementary School Longfellow Booster Club Wee Care Day Care and Pre School Board Daughterrsquos of the Nile United Way Quad Cities Womenrsquos Leadership Council Operation Lead Dress for Success Quad Cities and Womenrsquos Professional Group

Andrea Allison VOAD Hazelcrest Water Fund American Heart Association Church Committees

Kim Moreno Humility of Mary Kenny Wheeler Pleasant Valley Cross Country and Track coach Paul Finley Cub Scout Pack 119 Quad City Ice Eagles hockey Lois Retherford Mercer County DARE Board of Directors

FY2014 Goals

Support the short- and long-term expansion of WIU-Quad Cities in existing and expanded facilities at Riverfront campus (Higher Values in Higher Education Goal 5 Action 3f)

Plan for the expansion of WIU-Quad Cities to Riverfront Phases II and III

Continue to initiate institutional and community partnerships in support of building academic and student affairs programs at WIU-Quad Cities

Support the academic mission at WIU-Quad Cities

FY2014 Budget Requests

$15000 Staffing amp Professional Development

$10000 (Continuous) additional responsibilities for student services including Linkages recruitment and advising transition of student services operations (food transit contracts etc) increased community outreach activities for student recruitment and retention and for student activities

$5000 (Continuous) for position audits for additional responsibilities for academic advising support student affairs support and expanded Riverfront and 60th Street office support

Total Request $15000

Academic Advising and Student Affairs

FY2013 Accomplishments

FY2013 Goal Recruit new students to WIU-Quad Cities and assist with recruitment for Macomb (Higher Values in Higher Education Goal 1)

Several events were held to capture the interest of specific targeted institutions majors or organizations identified as having potential for enrollment interest and growth Quad Cities Student Affairs partnered with Quad Cities Admissions to host open houses information sessions and discipline specific Discover Western events including

Sauk Valley Community College February 10 Veteranrsquos Open House February 28 Discover Engineering BHC March 5 Kirkwood Community College Coffee Talk April 10 Student Organization Fair September 13 High School Business Teachers October 26 Discover English November 7

A major element of WIU-Quad Cities Student Affairs strategy for student recruitment is increased partnership with area K-12 schools colleges universities agencies and organizations Curtis Williams has been instrumental in the establishment and ongoing successful implementation of the Quad Cities Minority Partnership (QCMP) QCMP exposes students from Davenport West Central and North High Schools and United Township Moline and Rock Island High Schools to science technology engineering and math opportunities to increase their interest in related academic programs and future careers During fall semester WIU-Quad Cities hosted nearly 200 high school students at the Riverfront Campus and simultaneously held a college fair as part of the event

In partnership with Augustana College St Ambrose University Hamilton Technical Institute Black Hawk College and Scott Community College Curtis Williams represented WIU-Quad Cities and developed the Junior High Business and Education Fair attended by over 430 students who were exposed to a number of programs and careers Stemming from this event Curtis was also involved with the creation of the Quad Cities Career Connection Network which provides local students with real-world business experience in cooperation with the Community Foundation Black Hawk College and Scott Community College

The Next Big Thing was organized and hosted by WIU-Quad Cities admissions academic advisors student emissaries and other student affairs staff Nearly 1000 area high school students participated in the day-long event with workshops focused on preparing students for transition after high school graduation The event was held again in Fall 2012 and was attended by several hundred high school students from the surrounding Quad Cities The event featured three workshops Finding the Right Fit After High School Empty Nest and Shift of Responsibility and Planning for College Costs ndash Financial Aid and Scholarships

FY2013 Goal Retain WIU-Quad Cities students through intentional academic advising (Higher Values in Higher Education Goal 1)

Quad Cities Academic Advising Team Tom Bates Jacquelyn Holan Kim Moreno and Kenny Wheeler continued to refine academic advising and efforts to retain students increased communication timely notification about key dates and registration and through ongoing implementation of the FallSpring Academic Advising Timeline The Timeline is a tool that advisers use to communicate and remind students about New Student orientation fall spring and summer registration dates (ldquoGet Advised Get Registeredrdquo) academic advising appointments including pre-registration dropadd dates and preparation for graduation

Curtis Williams expanded his role in support of Quad Cities honorrsquos cohort and linkages students In addition to working on establishing degree plans with students Curtis also engaged in more intensive monitoring of freshman and Linkages student grades and course progress Curtis referred students experiencing academic difficulty to campus resources including the US Bank Writing Center peer tutors or faculty and staff mentors

Academic and Advising and Student Affairs in coordination with Tami Seitz and Karin Chouinard continued to create new information resources for students and redesigned both the WIU-Quad Cities web page and the Student Handbook Updated webpages were redesigned so that prospective and current students can identify and contact their academic adviser The advising web page now includes key registration dates transfer guides important forms and direct links to other campus resources including financial aid disability resources and more

Kristi Mindrup and Curtis Williams strategically developed a system of communication and collaboration within Student Affairs and in collaboration with Assistant Deans Marcia Carter and Jim Patterson along with Macomb-based Colleges and Departments As part of the course scheduling process Kristi Mindrup and Curtis Williams have established a pro-active approach to determining course demand In addition to tracking past course enrollment trends Curtis and all academic advisors review and evaluate planned course offerings and then provide input about additional courses additional seats or course alternatives that will be needed to ensure that students degree plans stay on track

Kristi Mindrup Curtis Williams and Lois Retherford track student online enrollment and collaborate with Macomb Assistant Deans and Chairs the team worked together to establish corresponding IQ sections to continue to ensure proper student tracking for retention and course access In preparation for Fall 2012 semester 38 IQ sections were initially established based on early projections for IQ demand After responding to student demand and tracking registration patterns for Quad Cities students the total amount of IQ sections for Fall 2012 increased to 93 IQ sections This same pattern was true for Spring 2013 During the initial schedule build 61 IQ sections were projected to be in demand for Quad Cities students and the final number increased to 111 IQ sections

These combined efforts aimed at strategic advisement and student-centered scheduling contribute to retention rates between range between 786 to 100 for an average undergraduate retention rate of 871

FALL 2012 TO SPRING 2013 RETENTION

Percent Number

NEW FRESHEMN 917 22

FRESHMEN 786 11

SOPHOMORES 1000 8

JUNIORS 899 116

SENIORS 874 257

NEW TRANSFERS 848 212

UNDERGRAD RETENTION 871 626

FY2013 Goal Increase WIU-Quad Cities student engagement and provide holistic services that foster student engagement (Higher Values in Higher Education Goal 5 Action 1)

Quad Cities Student Affairs welcomed two new team members Audrey Adamson is Assistant Director of Career Services and Disability Resources and Charla Pratt serves as Financial Aid officer Tyla Cole joined the Student affairs team as graduate assistant and is providing generalist support for the area

WIU-Quad Cities Student Affairs and Admissions worked together to redesign New Student Orientation for a more interactive experience and added new sessions based on student input Paying for College Getting Involved College Wise and online registration services were added to New Student Orientation to ensure students are exposed to information and resources about scholarships financial aid student organizations and WIU rules procedures and services

The WIU-Quad Cities Mentor program began in Fall 2012 which was designed to connect 34 faculty and staff volunteer mentors to 301 undergraduate students Faculty and staff made in-person and e-mail connections to students and answered technical questions about campus resources Kristi Mindrup Curtis Williams Lindsay Fender Audrey Adamson and Kenny Wheeler are currently working to tailor the program to the experiences and opportunities available at WIU-Quad Cities In FY2014 Student Affairs will unveil a plan to integrate strategic mentor opportunities into New Student Orientation student organizations and campus events and will combine the initial interest of faculty and staff mentors into a program that strategically connects students and mentors in meaningful ways

WIU-Quad Cities expanded opportunities for student development and career preparation for students Audrey Adamson provided numerous workshops and career fairs throughout the year aimed at resume writing job search strategies interviewing business communication and planning for life after graduation In collaboration with faculty members Audrey also facilitated and implemented the Business Fair (record 102 attendees) and the Vista IT Career Fair (56 attendees) Audreyrsquos activities impacted 652 Quad Cities students since she began her duties in July

In addition to providing day-to-day disability resources such as text conversion note-taking and exam accommodations for 32 Quad Cities students Audrey Adamson integrated disability awareness and identity development to various events and activities including Celebrating Disability Culture Day co-hosting the Bi-State Diversity Conference for Students with Disabilities and by developing a disability resources video for high school students who are considering attending college Audrey also meets with faculty to offer resources about disability process and to assist with class or instruction accommodation

Student Affairs also increased opportunities for students to get involved in existing student organizations and expanded student organizations based on student interest The Student Organization Fair was held for the first time this Fall 2012 to increase student awareness about opportunities to get involved on campus Existing student groups found opportunities to collaborate both for the interdisciplinary benefits and also for cost sharing Student Affairs worked with three prospective new organizations including UNITY (lesbian gay bi-sexual transgendered questioning and ally identity) group Communication Student Society and the Law Enforcement amp Justice Administration group Each is slated to become fully active in Fall 2013

Academic Organizations

Aquaria Biology Zoology Society(ABZS) New Student Orientation

Communication Student Society(CSS) Bingo in Atrium Trivia in Atrium Bake Sale New Student Orientation PBS Documentary ldquoPoor Kidsrdquo

Counseling Association(CA) Food Drive Manage Your Stress Week New Student Orientation

Graduate Experience in Museum Studies(GEMS) Yankee Candle Fundraiser New Student Orientation

Interdisciplinary English amp Arts Society(IDEAS) Banned Books Week

Coffee House Bash New Student Orientation

Liberal Arts amp Sciences Student Organization(LASSO) Zach Wahls Lessons of Love New Student Orientation Trip to Art Institute in Chicago

Society of Accountancy(SOA) Etiquette Dinner New Student Orientation

Society of Business amp Technology(SOBAT) Monthly Presentations New Student Orientation

Society of Educators(SOE) QC Block Party Guest Speaker Sherri Coder New Student Orientation

Student Recreation Association(SRA) QC Block Party Dios De Los Muertos Spin to Win Family Dance Night New Student Orientation

Cultural Organizations

Association of Latin American Students(ALAS) Dios De Los Muertos QC Holiday Party New Student Orientation

Leadership Organizations

Student Government Association(SGA) We Care QC Block Party Blood Drive Habitat for Humanity Movember Angel Tree Manage Your Stress Week New Student Orientation

Professional Organizations

Toastmasters QC Block Party Open Mic Night New Student Orientation

SocialSupport Organizations

UNITY(LGBTQ) New Student Orientation QCAD Valentine Gayla

Quad Cities Student Affairs continues to collaborate with faculty in response to the growing number of students who served or are serving in the military A Veterans committee was formed and is actively working on establishing campus events and programming that meet the needs of campus Veterans

In addition to increased opportunities for student engagement Student Affairs continued to provide campus services and amenities toward the goal of keeping students connected to campus The Student Affairs office expanded hours from 800AM-600PM Monday-Thursday Food options

were available to students faculty and staff including Chick-Fil-A Biaggirsquos Qdoba Mexican Grill and LaFlama

WIU-Quad Cities Student Affairs staff increased participation in professional development activities Staff attended the Iowa Student Personnel Association Conference at Grinnell College both for professional development and to increase Iowa student affairs personnel awareness about WIU-Quad Cities Curtis Williams presented at the ldquoCollege Changes Everything Conferencerdquo in November at Black Hawk College Student Affairs and BRDGS (Building Respect for Diverse Genders and Sexualities) partnered with Quad Citians Affirming Diversity (QCAD) to provide Safe Space training for students faculty and staff Temia Rice Tom Bates and Charla Pratt are each pursuing a masterrsquos degree at WIU-Quad Cities

Efforts to promote student engagement also occur on the WIU-Quad Cities web page All areas of Quad Cities Student Affairs collaborate with Karin Chouinard to ensure current information about on-campus student employment opportunities financial aid and scholarships career services and student activities Charla Pratt was instrumental in working with Karin to update links integrate NetPrice calculator and to simplify navigation and thus the financial aid process Karin also worked with undergraduate and graduate admissions refined academic program information and continued to work with WIU Web Services on innovation accessibility and content management services (CMS) Karin also provides training for users on Omniupdate CMS so individuals can maintain their own departmental or individual web content

FY2014 GOALS

Recruit new students to WIU-Quad Cities and assist with recruitment for Macomb

Increase WIU-Quad Cities rates of student retention through intentional academic advising and student support services

Increase WIU-Quad Cities student engagement and provide holistic services that foster student engagement

Maintain a current accurate accessible and innovative web presence to enhance efforts to recruit retain and engage students faculty staff and the community

Increase opportunities for professional development and community engagement for staff

Identify and utilize technology to create efficient and effective delivery of student services

Hire an Assistant Director Student Services focused on student retention academic support and personal well-being

FY2014 Budget Requests

$50000 Staffing amp Professional Development

$42000 (Continuous) Assistant Director Student Affairs focused on retention academic support and personal well-being

$3000 (Continuous) additional student employee help for expanded 60th Street operation

$5000 (One-time) Professional Developmenttravel for 4 staff to attend ACPA

Student Services also requests to maintain one Graduate Assistant to support student

Total Request $50000

Academic and Instructional Services

FY 2013 Accomplishments

FY2013 Goal Foster communication and collaboration between staff housed in 60th Street and Riverfront

Alison Shook Janet Wilson Emily Pitz and Jean Kenney worked as a team to ensure smooth operation and communication between WIU-Quad Cities campus locations by coordinating campus message boards and cross training to provide comprehensive support for faculty and students at 60th

Street and Riverfront

Alison Shook along with Scott Lawson and Lisa Waller in Macomb contributed to design and testing of a new web-based vehicle reservation resource for faculty and staff Janet Wilson Jean Kenney and Emily Pitz implemented and refined the new online reservation form that expedites communication ensures accuracy and allows users to make reservations when convenient for their schedules

FY2013 Goal Continue to provide faculty instructional support

Each semester Instructional Service staff coordinated and distributed between over 150 course evaluations and throughout the semester coordinated and distributed videoconference course materials between faculty and classroom facilitators

Instructional support is available to faculty 70 hours weekly at Riverfront and 85 hours at 60th

Street which includes day night and weekend services Temia Rice and Janet Wilson coordinate and provide Testing Center services for faculty and students including online exam proctoring make-up exams and disability support accommodation The Testing Center is open weekly for 30 hours at Riverfront and 34 hours at 60th Street

Jean Kenney provided support for College of Business and Technology events such as Discover Western Engineering Supply Chain Management and ABET accreditation celebration Alison Shook and Jean Kenney provided support assistance for position searches including two positions for Assistant Director Student Services Engineering faculty and Office Support Assistant

FY2013 Goal Engage in professional development opportunities (Higher Values in Higher Education Goal 4 Action 2g)

Quad Cities Professional Development Network (Janet Emily Lois)

Civil Service Employees Council (Alison)

FY2014 GOALS

Continue to provide faculty and college instructional support

Engage in professional development opportunities

Foster communication and collaboration across departments buildings and campuses

Quad Cities Technology

Quad Cities Technology FY 2013 Accomplishments

Quad Cities Technology team provides technology services planning installation innovation and ongoing user support for 29 WIU-Quad Cities classrooms 3 instructional computer labs 1 engineering computer lab 5 conference rooms and 4 engineering specific laboratories

Goal Actively participate in Riverfront Campus Phase I completion and Phase II planning and implementation

After Riverfront Campus grand opening in January 2012 Quad Cities Technology continued to refine technology operations and campus spaces Additional infrastructure campus learning and campus work space projects are described in the next paragraphs

Goal Completed the following infrastructure projects (Higher Values in Higher Education Goal 1 Action 3)

All Quad Cities Domain Controllers and Physical Servers have been demoted and the services have been migrated over to Virtual Host Servers The entire Quad Cities server infrastructure was upgraded from Windows server 2003 and now runs Virtual Windows 2008 server instances using VM Ware technology and architecture

WQPTrsquos Physical ProTrack Allegiance and Great Plains Database Servers were re-configured and migrated to Virtual VM servers to provide additional stability with network storage and back-up WQPT is also completely transitioned to the WIU-Quad Cities network infrastructure following Spring 2012 relocation to 60th Street

Network Storage arrays have been installed on both 60th amp Riverfront campus server rooms They have been configured and increased to provide for the anticipated future demand from programs requiring expanded Virtual computing power and capabilities

Goal Supported campus learning and work spaces (Higher Values in Higher Education Goal 2 Action 3B)

QC Technology Staff successfully re-configured and upgraded College of Engineering Computer hardware and software to provide for higher-end computing demands In response to increased demand for Video Conferencing capabilities the Riverfront 110 basic conference room was re-evaluated and an additional Polycom Technology was ordered and installed The room has been upgraded and re-classified in Campus Space Master as a VC capable conference room

In response to increased office and space requirements by faculty QC Technology staff evaluated purchased installed and re-purposed the RF220 conference room into a Riverfront faculty commons area with six laptop work-stations and networked printing facilities

In response to the increased demand for real-time interactive participation to crowd overflows during community and institute conference events in the Riverfront 103 and 104 auditoriums three additional plasma screens with audio streaming capability were added to the Goldfarb Atrium and Student Services Lobby area

In order to provide for the two new Physics 211 amp Physics 212 Classes in the Engineering program QC Technology Staff successfully re-purposed Riverfront 122 into a physics lab-appropriate learning space complete with lab workbenches enhanced dual-platform iMac workstations with discipline specific software and a dedicated switch QC Technology Staff also assisted the Physics Department with the timely order and purchase of the entire QC Physics Lab inventory of Lab equipment and supplies

Upon completion of Phase I the QC 60th Street 138 staging area was re-configured Room 138 is now a fully functional instructional computer lab with furniture 18 workstations and an instructor podium QC Technology Staff successfully assisted with the implementation of interior and exterior digital signage systems at Riverfront Campus QC Technology Staff also successfully provided on-time support services in configuring moving and installing technology in numerous new faculty and staff offices and re-configured work spaces in both campuses

Quad Cities Technology and Student Affairs partnered to research install and implement technology that allows the Student Affairs office to connect remotely with students or to connect students with expanded resources available via videoconference to the Macomb campus Text messaging is now available to Linkages students for appointment scheduling and desktop video conferencing has also increased connections between students and student affairs professionals

Goal Increase operational and QC Technology Team efficiency and effectiveness

QC Technology continues to maintain and provide first level response via telephone at extension 62294 and via e-mail at qc-helpdeskwiuedu Monday through Saturday during Lab and Building hours QC Technology also provides electronic classroom video conferencing facilitators to assist Faculty Staff with classes and conferences and also provides tech support to the QC Community for public events held on QC Campus facilities and areas

Goal Provided opportunities for technology staff professional development (Higher Values in Higher Education Goal 1 Action 2d and Goal 5 Action 1l)

All QC Technology Staff members participate in ongoing training on SysAid the newly deployed campus wide help desk management system With funding amp support from QC Administration QC Technology Staff members established individual training accounts and all have 247 access and regularly participate in continuing hardware and software education through the annually subscribed online Lynda Software amp Business Technology Management Learning tools

Christopher David Assistant Director continues to work on Microsoft Windows Server certification upgrades and further his VM Ware training and certification Andrea Allison the QC R amp I (Labs amp HWSW) also continues to work on Windows 7 and Mac OS X Platforms training

Paul Finley the QC Technology Network Communications Specialist continues to work on Cisco Certification During the past year ITSM Michael Weinrich completed a Masterrsquos in Information Technology Assurance amp Security from the University of Maryland Jonathan McKenna QC Data Processing Equipment Technician is enrolled in Western Illinois University and is currently taking Computer Science classes he is working towards achieving his Bachelor Degree

Quad Cities Association of Family amp Consumer Sciences

Quad Cities Bicycling for the Future

Quad Cities Chamber of Commerce

Quad Cities Dental Hygienists Quad Cities Leadership Committee

Quad Cities Marathon Committee

Quad Cities Professional Development Network Quad Cities Research amp Scholarship Symposium

Quad Cities Riverfront Council Quad Cities Section of American Society of

Agricultural amp Biological Engineers Quad Cities Universities amp College Presidents

Council

Quad Cities Wild Places Ready to Learn Early Childhood Educators

Conference

Red Cross

Regional Math amp Science Academy Rep Schilling - Military Readiness Round Table

Rock Island Arsenal Child Care Training

Rock Island Arsenal JMTC Rock Island County Board Rock Island County Early Voting Site Rock Island County Fair Board

Rock Island County Health Department

Rock Island Pacers Group Rock Island Regional Office of Education Rock Island Regional Office of Education

Principals Workshop Rotary Group (Tom Bridge)

Saturday Fun Shop (Math amp Science Academy)

Serve Illinois amp AmeriCorps Sierra Club Cool Cities

Ski amp Snowboard Club

STEP-TEP Sustainability Share Fair

Target Corporation - interviews

Teen Leadership Retreat (U of IL Extension4-H) Trinity Health Foundation U S Army Corps of Engineers ndash

Mississippi Valley Division

United Way

UNITY Youth Group University of Iowa

Upper Mississippi River Youth Summit

Vista Career Fair

WE-STEM WIU Board of Trustees Meeting

WQPT Development Board

WQPT Kids Club Party WQPT sponsored events

WIU-Quad Cities staff across all areas also visited other institutions and agencies to increase awareness about WIU-Quad Cities and network with other student professionals To compliment the extensive list of visits by Quad Cities Admissions Kristi Mindrup Curtis Williams and Audrey Adamson visited Cornell College Kirkwood Community College Kirkwood Iowa City Campus Grinnell College Luther College and North Iowa Area Community College Enrollment for Iowa students in the Quad Cities continues to increase at the undergraduate level and has only slightly decreased at the graduate level

QC ENROLLMENT FOR IOWA COUNTIES

UNDERGRAD GRADUATE

FL 2010 207 176

FL 2011 216 183

FL 2012 267 166

Kristi Mindrup also maintains contact with student affairs professionals nationally to increase awareness and wrote two articles that featured WIU-Quad Cities and a WIU-Quad Cities student in the ACPA Commission for Commuter and Adult Students newsletter Commuter Perspectives

In support of WIU-Quad Cities goal to recruit students and increase campus visibility many staff across areas are involved in national regional and local activities and leadership including

Kristi Mindrup Council for Advancement of Standards Board of Directors ACPA Commission for Adult and Commuter Students Directorate National Clearinghouse for Commuter Programs Assistant Director

Curtis Williams Quad Cities Minority Partnership Quad Citians Affirming Diversity Humility of Mary Quad Cities Scholars Quad Cities College Consortium United Neighbors Quad Cities Career Connection Davenport Network for Community and School Partnerships Veteranrsquos College Consortium North Scott Junior High Career and College Fair Committee Davenport West High School tennis coach

Christopher David Moline School District language translator

Audrey Adamson Iowa Student Personnel Association Girl Scouts of Eastern Iowa and Western Illinois Logan Elementary School Longfellow Booster Club Wee Care Day Care and Pre School Board Daughterrsquos of the Nile United Way Quad Cities Womenrsquos Leadership Council Operation Lead Dress for Success Quad Cities and Womenrsquos Professional Group

Andrea Allison VOAD Hazelcrest Water Fund American Heart Association Church Committees

Kim Moreno Humility of Mary Kenny Wheeler Pleasant Valley Cross Country and Track coach Paul Finley Cub Scout Pack 119 Quad City Ice Eagles hockey Lois Retherford Mercer County DARE Board of Directors

FY2014 Goals

Support the short- and long-term expansion of WIU-Quad Cities in existing and expanded facilities at Riverfront campus (Higher Values in Higher Education Goal 5 Action 3f)

Plan for the expansion of WIU-Quad Cities to Riverfront Phases II and III

Continue to initiate institutional and community partnerships in support of building academic and student affairs programs at WIU-Quad Cities

Support the academic mission at WIU-Quad Cities

FY2014 Budget Requests

$15000 Staffing amp Professional Development

$10000 (Continuous) additional responsibilities for student services including Linkages recruitment and advising transition of student services operations (food transit contracts etc) increased community outreach activities for student recruitment and retention and for student activities

$5000 (Continuous) for position audits for additional responsibilities for academic advising support student affairs support and expanded Riverfront and 60th Street office support

Total Request $15000

Academic Advising and Student Affairs

FY2013 Accomplishments

FY2013 Goal Recruit new students to WIU-Quad Cities and assist with recruitment for Macomb (Higher Values in Higher Education Goal 1)

Several events were held to capture the interest of specific targeted institutions majors or organizations identified as having potential for enrollment interest and growth Quad Cities Student Affairs partnered with Quad Cities Admissions to host open houses information sessions and discipline specific Discover Western events including

Sauk Valley Community College February 10 Veteranrsquos Open House February 28 Discover Engineering BHC March 5 Kirkwood Community College Coffee Talk April 10 Student Organization Fair September 13 High School Business Teachers October 26 Discover English November 7

A major element of WIU-Quad Cities Student Affairs strategy for student recruitment is increased partnership with area K-12 schools colleges universities agencies and organizations Curtis Williams has been instrumental in the establishment and ongoing successful implementation of the Quad Cities Minority Partnership (QCMP) QCMP exposes students from Davenport West Central and North High Schools and United Township Moline and Rock Island High Schools to science technology engineering and math opportunities to increase their interest in related academic programs and future careers During fall semester WIU-Quad Cities hosted nearly 200 high school students at the Riverfront Campus and simultaneously held a college fair as part of the event

In partnership with Augustana College St Ambrose University Hamilton Technical Institute Black Hawk College and Scott Community College Curtis Williams represented WIU-Quad Cities and developed the Junior High Business and Education Fair attended by over 430 students who were exposed to a number of programs and careers Stemming from this event Curtis was also involved with the creation of the Quad Cities Career Connection Network which provides local students with real-world business experience in cooperation with the Community Foundation Black Hawk College and Scott Community College

The Next Big Thing was organized and hosted by WIU-Quad Cities admissions academic advisors student emissaries and other student affairs staff Nearly 1000 area high school students participated in the day-long event with workshops focused on preparing students for transition after high school graduation The event was held again in Fall 2012 and was attended by several hundred high school students from the surrounding Quad Cities The event featured three workshops Finding the Right Fit After High School Empty Nest and Shift of Responsibility and Planning for College Costs ndash Financial Aid and Scholarships

FY2013 Goal Retain WIU-Quad Cities students through intentional academic advising (Higher Values in Higher Education Goal 1)

Quad Cities Academic Advising Team Tom Bates Jacquelyn Holan Kim Moreno and Kenny Wheeler continued to refine academic advising and efforts to retain students increased communication timely notification about key dates and registration and through ongoing implementation of the FallSpring Academic Advising Timeline The Timeline is a tool that advisers use to communicate and remind students about New Student orientation fall spring and summer registration dates (ldquoGet Advised Get Registeredrdquo) academic advising appointments including pre-registration dropadd dates and preparation for graduation

Curtis Williams expanded his role in support of Quad Cities honorrsquos cohort and linkages students In addition to working on establishing degree plans with students Curtis also engaged in more intensive monitoring of freshman and Linkages student grades and course progress Curtis referred students experiencing academic difficulty to campus resources including the US Bank Writing Center peer tutors or faculty and staff mentors

Academic and Advising and Student Affairs in coordination with Tami Seitz and Karin Chouinard continued to create new information resources for students and redesigned both the WIU-Quad Cities web page and the Student Handbook Updated webpages were redesigned so that prospective and current students can identify and contact their academic adviser The advising web page now includes key registration dates transfer guides important forms and direct links to other campus resources including financial aid disability resources and more

Kristi Mindrup and Curtis Williams strategically developed a system of communication and collaboration within Student Affairs and in collaboration with Assistant Deans Marcia Carter and Jim Patterson along with Macomb-based Colleges and Departments As part of the course scheduling process Kristi Mindrup and Curtis Williams have established a pro-active approach to determining course demand In addition to tracking past course enrollment trends Curtis and all academic advisors review and evaluate planned course offerings and then provide input about additional courses additional seats or course alternatives that will be needed to ensure that students degree plans stay on track

Kristi Mindrup Curtis Williams and Lois Retherford track student online enrollment and collaborate with Macomb Assistant Deans and Chairs the team worked together to establish corresponding IQ sections to continue to ensure proper student tracking for retention and course access In preparation for Fall 2012 semester 38 IQ sections were initially established based on early projections for IQ demand After responding to student demand and tracking registration patterns for Quad Cities students the total amount of IQ sections for Fall 2012 increased to 93 IQ sections This same pattern was true for Spring 2013 During the initial schedule build 61 IQ sections were projected to be in demand for Quad Cities students and the final number increased to 111 IQ sections

These combined efforts aimed at strategic advisement and student-centered scheduling contribute to retention rates between range between 786 to 100 for an average undergraduate retention rate of 871

FALL 2012 TO SPRING 2013 RETENTION

Percent Number

NEW FRESHEMN 917 22

FRESHMEN 786 11

SOPHOMORES 1000 8

JUNIORS 899 116

SENIORS 874 257

NEW TRANSFERS 848 212

UNDERGRAD RETENTION 871 626

FY2013 Goal Increase WIU-Quad Cities student engagement and provide holistic services that foster student engagement (Higher Values in Higher Education Goal 5 Action 1)

Quad Cities Student Affairs welcomed two new team members Audrey Adamson is Assistant Director of Career Services and Disability Resources and Charla Pratt serves as Financial Aid officer Tyla Cole joined the Student affairs team as graduate assistant and is providing generalist support for the area

WIU-Quad Cities Student Affairs and Admissions worked together to redesign New Student Orientation for a more interactive experience and added new sessions based on student input Paying for College Getting Involved College Wise and online registration services were added to New Student Orientation to ensure students are exposed to information and resources about scholarships financial aid student organizations and WIU rules procedures and services

The WIU-Quad Cities Mentor program began in Fall 2012 which was designed to connect 34 faculty and staff volunteer mentors to 301 undergraduate students Faculty and staff made in-person and e-mail connections to students and answered technical questions about campus resources Kristi Mindrup Curtis Williams Lindsay Fender Audrey Adamson and Kenny Wheeler are currently working to tailor the program to the experiences and opportunities available at WIU-Quad Cities In FY2014 Student Affairs will unveil a plan to integrate strategic mentor opportunities into New Student Orientation student organizations and campus events and will combine the initial interest of faculty and staff mentors into a program that strategically connects students and mentors in meaningful ways

WIU-Quad Cities expanded opportunities for student development and career preparation for students Audrey Adamson provided numerous workshops and career fairs throughout the year aimed at resume writing job search strategies interviewing business communication and planning for life after graduation In collaboration with faculty members Audrey also facilitated and implemented the Business Fair (record 102 attendees) and the Vista IT Career Fair (56 attendees) Audreyrsquos activities impacted 652 Quad Cities students since she began her duties in July

In addition to providing day-to-day disability resources such as text conversion note-taking and exam accommodations for 32 Quad Cities students Audrey Adamson integrated disability awareness and identity development to various events and activities including Celebrating Disability Culture Day co-hosting the Bi-State Diversity Conference for Students with Disabilities and by developing a disability resources video for high school students who are considering attending college Audrey also meets with faculty to offer resources about disability process and to assist with class or instruction accommodation

Student Affairs also increased opportunities for students to get involved in existing student organizations and expanded student organizations based on student interest The Student Organization Fair was held for the first time this Fall 2012 to increase student awareness about opportunities to get involved on campus Existing student groups found opportunities to collaborate both for the interdisciplinary benefits and also for cost sharing Student Affairs worked with three prospective new organizations including UNITY (lesbian gay bi-sexual transgendered questioning and ally identity) group Communication Student Society and the Law Enforcement amp Justice Administration group Each is slated to become fully active in Fall 2013

Academic Organizations

Aquaria Biology Zoology Society(ABZS) New Student Orientation

Communication Student Society(CSS) Bingo in Atrium Trivia in Atrium Bake Sale New Student Orientation PBS Documentary ldquoPoor Kidsrdquo

Counseling Association(CA) Food Drive Manage Your Stress Week New Student Orientation

Graduate Experience in Museum Studies(GEMS) Yankee Candle Fundraiser New Student Orientation

Interdisciplinary English amp Arts Society(IDEAS) Banned Books Week

Coffee House Bash New Student Orientation

Liberal Arts amp Sciences Student Organization(LASSO) Zach Wahls Lessons of Love New Student Orientation Trip to Art Institute in Chicago

Society of Accountancy(SOA) Etiquette Dinner New Student Orientation

Society of Business amp Technology(SOBAT) Monthly Presentations New Student Orientation

Society of Educators(SOE) QC Block Party Guest Speaker Sherri Coder New Student Orientation

Student Recreation Association(SRA) QC Block Party Dios De Los Muertos Spin to Win Family Dance Night New Student Orientation

Cultural Organizations

Association of Latin American Students(ALAS) Dios De Los Muertos QC Holiday Party New Student Orientation

Leadership Organizations

Student Government Association(SGA) We Care QC Block Party Blood Drive Habitat for Humanity Movember Angel Tree Manage Your Stress Week New Student Orientation

Professional Organizations

Toastmasters QC Block Party Open Mic Night New Student Orientation

SocialSupport Organizations

UNITY(LGBTQ) New Student Orientation QCAD Valentine Gayla

Quad Cities Student Affairs continues to collaborate with faculty in response to the growing number of students who served or are serving in the military A Veterans committee was formed and is actively working on establishing campus events and programming that meet the needs of campus Veterans

In addition to increased opportunities for student engagement Student Affairs continued to provide campus services and amenities toward the goal of keeping students connected to campus The Student Affairs office expanded hours from 800AM-600PM Monday-Thursday Food options

were available to students faculty and staff including Chick-Fil-A Biaggirsquos Qdoba Mexican Grill and LaFlama

WIU-Quad Cities Student Affairs staff increased participation in professional development activities Staff attended the Iowa Student Personnel Association Conference at Grinnell College both for professional development and to increase Iowa student affairs personnel awareness about WIU-Quad Cities Curtis Williams presented at the ldquoCollege Changes Everything Conferencerdquo in November at Black Hawk College Student Affairs and BRDGS (Building Respect for Diverse Genders and Sexualities) partnered with Quad Citians Affirming Diversity (QCAD) to provide Safe Space training for students faculty and staff Temia Rice Tom Bates and Charla Pratt are each pursuing a masterrsquos degree at WIU-Quad Cities

Efforts to promote student engagement also occur on the WIU-Quad Cities web page All areas of Quad Cities Student Affairs collaborate with Karin Chouinard to ensure current information about on-campus student employment opportunities financial aid and scholarships career services and student activities Charla Pratt was instrumental in working with Karin to update links integrate NetPrice calculator and to simplify navigation and thus the financial aid process Karin also worked with undergraduate and graduate admissions refined academic program information and continued to work with WIU Web Services on innovation accessibility and content management services (CMS) Karin also provides training for users on Omniupdate CMS so individuals can maintain their own departmental or individual web content

FY2014 GOALS

Recruit new students to WIU-Quad Cities and assist with recruitment for Macomb

Increase WIU-Quad Cities rates of student retention through intentional academic advising and student support services

Increase WIU-Quad Cities student engagement and provide holistic services that foster student engagement

Maintain a current accurate accessible and innovative web presence to enhance efforts to recruit retain and engage students faculty staff and the community

Increase opportunities for professional development and community engagement for staff

Identify and utilize technology to create efficient and effective delivery of student services

Hire an Assistant Director Student Services focused on student retention academic support and personal well-being

FY2014 Budget Requests

$50000 Staffing amp Professional Development

$42000 (Continuous) Assistant Director Student Affairs focused on retention academic support and personal well-being

$3000 (Continuous) additional student employee help for expanded 60th Street operation

$5000 (One-time) Professional Developmenttravel for 4 staff to attend ACPA

Student Services also requests to maintain one Graduate Assistant to support student

Total Request $50000

Academic and Instructional Services

FY 2013 Accomplishments

FY2013 Goal Foster communication and collaboration between staff housed in 60th Street and Riverfront

Alison Shook Janet Wilson Emily Pitz and Jean Kenney worked as a team to ensure smooth operation and communication between WIU-Quad Cities campus locations by coordinating campus message boards and cross training to provide comprehensive support for faculty and students at 60th

Street and Riverfront

Alison Shook along with Scott Lawson and Lisa Waller in Macomb contributed to design and testing of a new web-based vehicle reservation resource for faculty and staff Janet Wilson Jean Kenney and Emily Pitz implemented and refined the new online reservation form that expedites communication ensures accuracy and allows users to make reservations when convenient for their schedules

FY2013 Goal Continue to provide faculty instructional support

Each semester Instructional Service staff coordinated and distributed between over 150 course evaluations and throughout the semester coordinated and distributed videoconference course materials between faculty and classroom facilitators

Instructional support is available to faculty 70 hours weekly at Riverfront and 85 hours at 60th

Street which includes day night and weekend services Temia Rice and Janet Wilson coordinate and provide Testing Center services for faculty and students including online exam proctoring make-up exams and disability support accommodation The Testing Center is open weekly for 30 hours at Riverfront and 34 hours at 60th Street

Jean Kenney provided support for College of Business and Technology events such as Discover Western Engineering Supply Chain Management and ABET accreditation celebration Alison Shook and Jean Kenney provided support assistance for position searches including two positions for Assistant Director Student Services Engineering faculty and Office Support Assistant

FY2013 Goal Engage in professional development opportunities (Higher Values in Higher Education Goal 4 Action 2g)

Quad Cities Professional Development Network (Janet Emily Lois)

Civil Service Employees Council (Alison)

FY2014 GOALS

Continue to provide faculty and college instructional support

Engage in professional development opportunities

Foster communication and collaboration across departments buildings and campuses

Quad Cities Technology

Quad Cities Technology FY 2013 Accomplishments

Quad Cities Technology team provides technology services planning installation innovation and ongoing user support for 29 WIU-Quad Cities classrooms 3 instructional computer labs 1 engineering computer lab 5 conference rooms and 4 engineering specific laboratories

Goal Actively participate in Riverfront Campus Phase I completion and Phase II planning and implementation

After Riverfront Campus grand opening in January 2012 Quad Cities Technology continued to refine technology operations and campus spaces Additional infrastructure campus learning and campus work space projects are described in the next paragraphs

Goal Completed the following infrastructure projects (Higher Values in Higher Education Goal 1 Action 3)

All Quad Cities Domain Controllers and Physical Servers have been demoted and the services have been migrated over to Virtual Host Servers The entire Quad Cities server infrastructure was upgraded from Windows server 2003 and now runs Virtual Windows 2008 server instances using VM Ware technology and architecture

WQPTrsquos Physical ProTrack Allegiance and Great Plains Database Servers were re-configured and migrated to Virtual VM servers to provide additional stability with network storage and back-up WQPT is also completely transitioned to the WIU-Quad Cities network infrastructure following Spring 2012 relocation to 60th Street

Network Storage arrays have been installed on both 60th amp Riverfront campus server rooms They have been configured and increased to provide for the anticipated future demand from programs requiring expanded Virtual computing power and capabilities

Goal Supported campus learning and work spaces (Higher Values in Higher Education Goal 2 Action 3B)

QC Technology Staff successfully re-configured and upgraded College of Engineering Computer hardware and software to provide for higher-end computing demands In response to increased demand for Video Conferencing capabilities the Riverfront 110 basic conference room was re-evaluated and an additional Polycom Technology was ordered and installed The room has been upgraded and re-classified in Campus Space Master as a VC capable conference room

In response to increased office and space requirements by faculty QC Technology staff evaluated purchased installed and re-purposed the RF220 conference room into a Riverfront faculty commons area with six laptop work-stations and networked printing facilities

In response to the increased demand for real-time interactive participation to crowd overflows during community and institute conference events in the Riverfront 103 and 104 auditoriums three additional plasma screens with audio streaming capability were added to the Goldfarb Atrium and Student Services Lobby area

In order to provide for the two new Physics 211 amp Physics 212 Classes in the Engineering program QC Technology Staff successfully re-purposed Riverfront 122 into a physics lab-appropriate learning space complete with lab workbenches enhanced dual-platform iMac workstations with discipline specific software and a dedicated switch QC Technology Staff also assisted the Physics Department with the timely order and purchase of the entire QC Physics Lab inventory of Lab equipment and supplies

Upon completion of Phase I the QC 60th Street 138 staging area was re-configured Room 138 is now a fully functional instructional computer lab with furniture 18 workstations and an instructor podium QC Technology Staff successfully assisted with the implementation of interior and exterior digital signage systems at Riverfront Campus QC Technology Staff also successfully provided on-time support services in configuring moving and installing technology in numerous new faculty and staff offices and re-configured work spaces in both campuses

Quad Cities Technology and Student Affairs partnered to research install and implement technology that allows the Student Affairs office to connect remotely with students or to connect students with expanded resources available via videoconference to the Macomb campus Text messaging is now available to Linkages students for appointment scheduling and desktop video conferencing has also increased connections between students and student affairs professionals

Goal Increase operational and QC Technology Team efficiency and effectiveness

QC Technology continues to maintain and provide first level response via telephone at extension 62294 and via e-mail at qc-helpdeskwiuedu Monday through Saturday during Lab and Building hours QC Technology also provides electronic classroom video conferencing facilitators to assist Faculty Staff with classes and conferences and also provides tech support to the QC Community for public events held on QC Campus facilities and areas

Goal Provided opportunities for technology staff professional development (Higher Values in Higher Education Goal 1 Action 2d and Goal 5 Action 1l)

All QC Technology Staff members participate in ongoing training on SysAid the newly deployed campus wide help desk management system With funding amp support from QC Administration QC Technology Staff members established individual training accounts and all have 247 access and regularly participate in continuing hardware and software education through the annually subscribed online Lynda Software amp Business Technology Management Learning tools

Christopher David Assistant Director continues to work on Microsoft Windows Server certification upgrades and further his VM Ware training and certification Andrea Allison the QC R amp I (Labs amp HWSW) also continues to work on Windows 7 and Mac OS X Platforms training

Paul Finley the QC Technology Network Communications Specialist continues to work on Cisco Certification During the past year ITSM Michael Weinrich completed a Masterrsquos in Information Technology Assurance amp Security from the University of Maryland Jonathan McKenna QC Data Processing Equipment Technician is enrolled in Western Illinois University and is currently taking Computer Science classes he is working towards achieving his Bachelor Degree

Vista Career Fair

WE-STEM WIU Board of Trustees Meeting

WQPT Development Board

WQPT Kids Club Party WQPT sponsored events

WIU-Quad Cities staff across all areas also visited other institutions and agencies to increase awareness about WIU-Quad Cities and network with other student professionals To compliment the extensive list of visits by Quad Cities Admissions Kristi Mindrup Curtis Williams and Audrey Adamson visited Cornell College Kirkwood Community College Kirkwood Iowa City Campus Grinnell College Luther College and North Iowa Area Community College Enrollment for Iowa students in the Quad Cities continues to increase at the undergraduate level and has only slightly decreased at the graduate level

QC ENROLLMENT FOR IOWA COUNTIES

UNDERGRAD GRADUATE

FL 2010 207 176

FL 2011 216 183

FL 2012 267 166

Kristi Mindrup also maintains contact with student affairs professionals nationally to increase awareness and wrote two articles that featured WIU-Quad Cities and a WIU-Quad Cities student in the ACPA Commission for Commuter and Adult Students newsletter Commuter Perspectives

In support of WIU-Quad Cities goal to recruit students and increase campus visibility many staff across areas are involved in national regional and local activities and leadership including

Kristi Mindrup Council for Advancement of Standards Board of Directors ACPA Commission for Adult and Commuter Students Directorate National Clearinghouse for Commuter Programs Assistant Director

Curtis Williams Quad Cities Minority Partnership Quad Citians Affirming Diversity Humility of Mary Quad Cities Scholars Quad Cities College Consortium United Neighbors Quad Cities Career Connection Davenport Network for Community and School Partnerships Veteranrsquos College Consortium North Scott Junior High Career and College Fair Committee Davenport West High School tennis coach

Christopher David Moline School District language translator

Audrey Adamson Iowa Student Personnel Association Girl Scouts of Eastern Iowa and Western Illinois Logan Elementary School Longfellow Booster Club Wee Care Day Care and Pre School Board Daughterrsquos of the Nile United Way Quad Cities Womenrsquos Leadership Council Operation Lead Dress for Success Quad Cities and Womenrsquos Professional Group

Andrea Allison VOAD Hazelcrest Water Fund American Heart Association Church Committees

Kim Moreno Humility of Mary Kenny Wheeler Pleasant Valley Cross Country and Track coach Paul Finley Cub Scout Pack 119 Quad City Ice Eagles hockey Lois Retherford Mercer County DARE Board of Directors

FY2014 Goals

Support the short- and long-term expansion of WIU-Quad Cities in existing and expanded facilities at Riverfront campus (Higher Values in Higher Education Goal 5 Action 3f)

Plan for the expansion of WIU-Quad Cities to Riverfront Phases II and III

Continue to initiate institutional and community partnerships in support of building academic and student affairs programs at WIU-Quad Cities

Support the academic mission at WIU-Quad Cities

FY2014 Budget Requests

$15000 Staffing amp Professional Development

$10000 (Continuous) additional responsibilities for student services including Linkages recruitment and advising transition of student services operations (food transit contracts etc) increased community outreach activities for student recruitment and retention and for student activities

$5000 (Continuous) for position audits for additional responsibilities for academic advising support student affairs support and expanded Riverfront and 60th Street office support

Total Request $15000

Academic Advising and Student Affairs

FY2013 Accomplishments

FY2013 Goal Recruit new students to WIU-Quad Cities and assist with recruitment for Macomb (Higher Values in Higher Education Goal 1)

Several events were held to capture the interest of specific targeted institutions majors or organizations identified as having potential for enrollment interest and growth Quad Cities Student Affairs partnered with Quad Cities Admissions to host open houses information sessions and discipline specific Discover Western events including

Sauk Valley Community College February 10 Veteranrsquos Open House February 28 Discover Engineering BHC March 5 Kirkwood Community College Coffee Talk April 10 Student Organization Fair September 13 High School Business Teachers October 26 Discover English November 7

A major element of WIU-Quad Cities Student Affairs strategy for student recruitment is increased partnership with area K-12 schools colleges universities agencies and organizations Curtis Williams has been instrumental in the establishment and ongoing successful implementation of the Quad Cities Minority Partnership (QCMP) QCMP exposes students from Davenport West Central and North High Schools and United Township Moline and Rock Island High Schools to science technology engineering and math opportunities to increase their interest in related academic programs and future careers During fall semester WIU-Quad Cities hosted nearly 200 high school students at the Riverfront Campus and simultaneously held a college fair as part of the event

In partnership with Augustana College St Ambrose University Hamilton Technical Institute Black Hawk College and Scott Community College Curtis Williams represented WIU-Quad Cities and developed the Junior High Business and Education Fair attended by over 430 students who were exposed to a number of programs and careers Stemming from this event Curtis was also involved with the creation of the Quad Cities Career Connection Network which provides local students with real-world business experience in cooperation with the Community Foundation Black Hawk College and Scott Community College

The Next Big Thing was organized and hosted by WIU-Quad Cities admissions academic advisors student emissaries and other student affairs staff Nearly 1000 area high school students participated in the day-long event with workshops focused on preparing students for transition after high school graduation The event was held again in Fall 2012 and was attended by several hundred high school students from the surrounding Quad Cities The event featured three workshops Finding the Right Fit After High School Empty Nest and Shift of Responsibility and Planning for College Costs ndash Financial Aid and Scholarships

FY2013 Goal Retain WIU-Quad Cities students through intentional academic advising (Higher Values in Higher Education Goal 1)

Quad Cities Academic Advising Team Tom Bates Jacquelyn Holan Kim Moreno and Kenny Wheeler continued to refine academic advising and efforts to retain students increased communication timely notification about key dates and registration and through ongoing implementation of the FallSpring Academic Advising Timeline The Timeline is a tool that advisers use to communicate and remind students about New Student orientation fall spring and summer registration dates (ldquoGet Advised Get Registeredrdquo) academic advising appointments including pre-registration dropadd dates and preparation for graduation

Curtis Williams expanded his role in support of Quad Cities honorrsquos cohort and linkages students In addition to working on establishing degree plans with students Curtis also engaged in more intensive monitoring of freshman and Linkages student grades and course progress Curtis referred students experiencing academic difficulty to campus resources including the US Bank Writing Center peer tutors or faculty and staff mentors

Academic and Advising and Student Affairs in coordination with Tami Seitz and Karin Chouinard continued to create new information resources for students and redesigned both the WIU-Quad Cities web page and the Student Handbook Updated webpages were redesigned so that prospective and current students can identify and contact their academic adviser The advising web page now includes key registration dates transfer guides important forms and direct links to other campus resources including financial aid disability resources and more

Kristi Mindrup and Curtis Williams strategically developed a system of communication and collaboration within Student Affairs and in collaboration with Assistant Deans Marcia Carter and Jim Patterson along with Macomb-based Colleges and Departments As part of the course scheduling process Kristi Mindrup and Curtis Williams have established a pro-active approach to determining course demand In addition to tracking past course enrollment trends Curtis and all academic advisors review and evaluate planned course offerings and then provide input about additional courses additional seats or course alternatives that will be needed to ensure that students degree plans stay on track

Kristi Mindrup Curtis Williams and Lois Retherford track student online enrollment and collaborate with Macomb Assistant Deans and Chairs the team worked together to establish corresponding IQ sections to continue to ensure proper student tracking for retention and course access In preparation for Fall 2012 semester 38 IQ sections were initially established based on early projections for IQ demand After responding to student demand and tracking registration patterns for Quad Cities students the total amount of IQ sections for Fall 2012 increased to 93 IQ sections This same pattern was true for Spring 2013 During the initial schedule build 61 IQ sections were projected to be in demand for Quad Cities students and the final number increased to 111 IQ sections

These combined efforts aimed at strategic advisement and student-centered scheduling contribute to retention rates between range between 786 to 100 for an average undergraduate retention rate of 871

FALL 2012 TO SPRING 2013 RETENTION

Percent Number

NEW FRESHEMN 917 22

FRESHMEN 786 11

SOPHOMORES 1000 8

JUNIORS 899 116

SENIORS 874 257

NEW TRANSFERS 848 212

UNDERGRAD RETENTION 871 626

FY2013 Goal Increase WIU-Quad Cities student engagement and provide holistic services that foster student engagement (Higher Values in Higher Education Goal 5 Action 1)

Quad Cities Student Affairs welcomed two new team members Audrey Adamson is Assistant Director of Career Services and Disability Resources and Charla Pratt serves as Financial Aid officer Tyla Cole joined the Student affairs team as graduate assistant and is providing generalist support for the area

WIU-Quad Cities Student Affairs and Admissions worked together to redesign New Student Orientation for a more interactive experience and added new sessions based on student input Paying for College Getting Involved College Wise and online registration services were added to New Student Orientation to ensure students are exposed to information and resources about scholarships financial aid student organizations and WIU rules procedures and services

The WIU-Quad Cities Mentor program began in Fall 2012 which was designed to connect 34 faculty and staff volunteer mentors to 301 undergraduate students Faculty and staff made in-person and e-mail connections to students and answered technical questions about campus resources Kristi Mindrup Curtis Williams Lindsay Fender Audrey Adamson and Kenny Wheeler are currently working to tailor the program to the experiences and opportunities available at WIU-Quad Cities In FY2014 Student Affairs will unveil a plan to integrate strategic mentor opportunities into New Student Orientation student organizations and campus events and will combine the initial interest of faculty and staff mentors into a program that strategically connects students and mentors in meaningful ways

WIU-Quad Cities expanded opportunities for student development and career preparation for students Audrey Adamson provided numerous workshops and career fairs throughout the year aimed at resume writing job search strategies interviewing business communication and planning for life after graduation In collaboration with faculty members Audrey also facilitated and implemented the Business Fair (record 102 attendees) and the Vista IT Career Fair (56 attendees) Audreyrsquos activities impacted 652 Quad Cities students since she began her duties in July

In addition to providing day-to-day disability resources such as text conversion note-taking and exam accommodations for 32 Quad Cities students Audrey Adamson integrated disability awareness and identity development to various events and activities including Celebrating Disability Culture Day co-hosting the Bi-State Diversity Conference for Students with Disabilities and by developing a disability resources video for high school students who are considering attending college Audrey also meets with faculty to offer resources about disability process and to assist with class or instruction accommodation

Student Affairs also increased opportunities for students to get involved in existing student organizations and expanded student organizations based on student interest The Student Organization Fair was held for the first time this Fall 2012 to increase student awareness about opportunities to get involved on campus Existing student groups found opportunities to collaborate both for the interdisciplinary benefits and also for cost sharing Student Affairs worked with three prospective new organizations including UNITY (lesbian gay bi-sexual transgendered questioning and ally identity) group Communication Student Society and the Law Enforcement amp Justice Administration group Each is slated to become fully active in Fall 2013

Academic Organizations

Aquaria Biology Zoology Society(ABZS) New Student Orientation

Communication Student Society(CSS) Bingo in Atrium Trivia in Atrium Bake Sale New Student Orientation PBS Documentary ldquoPoor Kidsrdquo

Counseling Association(CA) Food Drive Manage Your Stress Week New Student Orientation

Graduate Experience in Museum Studies(GEMS) Yankee Candle Fundraiser New Student Orientation

Interdisciplinary English amp Arts Society(IDEAS) Banned Books Week

Coffee House Bash New Student Orientation

Liberal Arts amp Sciences Student Organization(LASSO) Zach Wahls Lessons of Love New Student Orientation Trip to Art Institute in Chicago

Society of Accountancy(SOA) Etiquette Dinner New Student Orientation

Society of Business amp Technology(SOBAT) Monthly Presentations New Student Orientation

Society of Educators(SOE) QC Block Party Guest Speaker Sherri Coder New Student Orientation

Student Recreation Association(SRA) QC Block Party Dios De Los Muertos Spin to Win Family Dance Night New Student Orientation

Cultural Organizations

Association of Latin American Students(ALAS) Dios De Los Muertos QC Holiday Party New Student Orientation

Leadership Organizations

Student Government Association(SGA) We Care QC Block Party Blood Drive Habitat for Humanity Movember Angel Tree Manage Your Stress Week New Student Orientation

Professional Organizations

Toastmasters QC Block Party Open Mic Night New Student Orientation

SocialSupport Organizations

UNITY(LGBTQ) New Student Orientation QCAD Valentine Gayla

Quad Cities Student Affairs continues to collaborate with faculty in response to the growing number of students who served or are serving in the military A Veterans committee was formed and is actively working on establishing campus events and programming that meet the needs of campus Veterans

In addition to increased opportunities for student engagement Student Affairs continued to provide campus services and amenities toward the goal of keeping students connected to campus The Student Affairs office expanded hours from 800AM-600PM Monday-Thursday Food options

were available to students faculty and staff including Chick-Fil-A Biaggirsquos Qdoba Mexican Grill and LaFlama

WIU-Quad Cities Student Affairs staff increased participation in professional development activities Staff attended the Iowa Student Personnel Association Conference at Grinnell College both for professional development and to increase Iowa student affairs personnel awareness about WIU-Quad Cities Curtis Williams presented at the ldquoCollege Changes Everything Conferencerdquo in November at Black Hawk College Student Affairs and BRDGS (Building Respect for Diverse Genders and Sexualities) partnered with Quad Citians Affirming Diversity (QCAD) to provide Safe Space training for students faculty and staff Temia Rice Tom Bates and Charla Pratt are each pursuing a masterrsquos degree at WIU-Quad Cities

Efforts to promote student engagement also occur on the WIU-Quad Cities web page All areas of Quad Cities Student Affairs collaborate with Karin Chouinard to ensure current information about on-campus student employment opportunities financial aid and scholarships career services and student activities Charla Pratt was instrumental in working with Karin to update links integrate NetPrice calculator and to simplify navigation and thus the financial aid process Karin also worked with undergraduate and graduate admissions refined academic program information and continued to work with WIU Web Services on innovation accessibility and content management services (CMS) Karin also provides training for users on Omniupdate CMS so individuals can maintain their own departmental or individual web content

FY2014 GOALS

Recruit new students to WIU-Quad Cities and assist with recruitment for Macomb

Increase WIU-Quad Cities rates of student retention through intentional academic advising and student support services

Increase WIU-Quad Cities student engagement and provide holistic services that foster student engagement

Maintain a current accurate accessible and innovative web presence to enhance efforts to recruit retain and engage students faculty staff and the community

Increase opportunities for professional development and community engagement for staff

Identify and utilize technology to create efficient and effective delivery of student services

Hire an Assistant Director Student Services focused on student retention academic support and personal well-being

FY2014 Budget Requests

$50000 Staffing amp Professional Development

$42000 (Continuous) Assistant Director Student Affairs focused on retention academic support and personal well-being

$3000 (Continuous) additional student employee help for expanded 60th Street operation

$5000 (One-time) Professional Developmenttravel for 4 staff to attend ACPA

Student Services also requests to maintain one Graduate Assistant to support student

Total Request $50000

Academic and Instructional Services

FY 2013 Accomplishments

FY2013 Goal Foster communication and collaboration between staff housed in 60th Street and Riverfront

Alison Shook Janet Wilson Emily Pitz and Jean Kenney worked as a team to ensure smooth operation and communication between WIU-Quad Cities campus locations by coordinating campus message boards and cross training to provide comprehensive support for faculty and students at 60th

Street and Riverfront

Alison Shook along with Scott Lawson and Lisa Waller in Macomb contributed to design and testing of a new web-based vehicle reservation resource for faculty and staff Janet Wilson Jean Kenney and Emily Pitz implemented and refined the new online reservation form that expedites communication ensures accuracy and allows users to make reservations when convenient for their schedules

FY2013 Goal Continue to provide faculty instructional support

Each semester Instructional Service staff coordinated and distributed between over 150 course evaluations and throughout the semester coordinated and distributed videoconference course materials between faculty and classroom facilitators

Instructional support is available to faculty 70 hours weekly at Riverfront and 85 hours at 60th

Street which includes day night and weekend services Temia Rice and Janet Wilson coordinate and provide Testing Center services for faculty and students including online exam proctoring make-up exams and disability support accommodation The Testing Center is open weekly for 30 hours at Riverfront and 34 hours at 60th Street

Jean Kenney provided support for College of Business and Technology events such as Discover Western Engineering Supply Chain Management and ABET accreditation celebration Alison Shook and Jean Kenney provided support assistance for position searches including two positions for Assistant Director Student Services Engineering faculty and Office Support Assistant

FY2013 Goal Engage in professional development opportunities (Higher Values in Higher Education Goal 4 Action 2g)

Quad Cities Professional Development Network (Janet Emily Lois)

Civil Service Employees Council (Alison)

FY2014 GOALS

Continue to provide faculty and college instructional support

Engage in professional development opportunities

Foster communication and collaboration across departments buildings and campuses

Quad Cities Technology

Quad Cities Technology FY 2013 Accomplishments

Quad Cities Technology team provides technology services planning installation innovation and ongoing user support for 29 WIU-Quad Cities classrooms 3 instructional computer labs 1 engineering computer lab 5 conference rooms and 4 engineering specific laboratories

Goal Actively participate in Riverfront Campus Phase I completion and Phase II planning and implementation

After Riverfront Campus grand opening in January 2012 Quad Cities Technology continued to refine technology operations and campus spaces Additional infrastructure campus learning and campus work space projects are described in the next paragraphs

Goal Completed the following infrastructure projects (Higher Values in Higher Education Goal 1 Action 3)

All Quad Cities Domain Controllers and Physical Servers have been demoted and the services have been migrated over to Virtual Host Servers The entire Quad Cities server infrastructure was upgraded from Windows server 2003 and now runs Virtual Windows 2008 server instances using VM Ware technology and architecture

WQPTrsquos Physical ProTrack Allegiance and Great Plains Database Servers were re-configured and migrated to Virtual VM servers to provide additional stability with network storage and back-up WQPT is also completely transitioned to the WIU-Quad Cities network infrastructure following Spring 2012 relocation to 60th Street

Network Storage arrays have been installed on both 60th amp Riverfront campus server rooms They have been configured and increased to provide for the anticipated future demand from programs requiring expanded Virtual computing power and capabilities

Goal Supported campus learning and work spaces (Higher Values in Higher Education Goal 2 Action 3B)

QC Technology Staff successfully re-configured and upgraded College of Engineering Computer hardware and software to provide for higher-end computing demands In response to increased demand for Video Conferencing capabilities the Riverfront 110 basic conference room was re-evaluated and an additional Polycom Technology was ordered and installed The room has been upgraded and re-classified in Campus Space Master as a VC capable conference room

In response to increased office and space requirements by faculty QC Technology staff evaluated purchased installed and re-purposed the RF220 conference room into a Riverfront faculty commons area with six laptop work-stations and networked printing facilities

In response to the increased demand for real-time interactive participation to crowd overflows during community and institute conference events in the Riverfront 103 and 104 auditoriums three additional plasma screens with audio streaming capability were added to the Goldfarb Atrium and Student Services Lobby area

In order to provide for the two new Physics 211 amp Physics 212 Classes in the Engineering program QC Technology Staff successfully re-purposed Riverfront 122 into a physics lab-appropriate learning space complete with lab workbenches enhanced dual-platform iMac workstations with discipline specific software and a dedicated switch QC Technology Staff also assisted the Physics Department with the timely order and purchase of the entire QC Physics Lab inventory of Lab equipment and supplies

Upon completion of Phase I the QC 60th Street 138 staging area was re-configured Room 138 is now a fully functional instructional computer lab with furniture 18 workstations and an instructor podium QC Technology Staff successfully assisted with the implementation of interior and exterior digital signage systems at Riverfront Campus QC Technology Staff also successfully provided on-time support services in configuring moving and installing technology in numerous new faculty and staff offices and re-configured work spaces in both campuses

Quad Cities Technology and Student Affairs partnered to research install and implement technology that allows the Student Affairs office to connect remotely with students or to connect students with expanded resources available via videoconference to the Macomb campus Text messaging is now available to Linkages students for appointment scheduling and desktop video conferencing has also increased connections between students and student affairs professionals

Goal Increase operational and QC Technology Team efficiency and effectiveness

QC Technology continues to maintain and provide first level response via telephone at extension 62294 and via e-mail at qc-helpdeskwiuedu Monday through Saturday during Lab and Building hours QC Technology also provides electronic classroom video conferencing facilitators to assist Faculty Staff with classes and conferences and also provides tech support to the QC Community for public events held on QC Campus facilities and areas

Goal Provided opportunities for technology staff professional development (Higher Values in Higher Education Goal 1 Action 2d and Goal 5 Action 1l)

All QC Technology Staff members participate in ongoing training on SysAid the newly deployed campus wide help desk management system With funding amp support from QC Administration QC Technology Staff members established individual training accounts and all have 247 access and regularly participate in continuing hardware and software education through the annually subscribed online Lynda Software amp Business Technology Management Learning tools

Christopher David Assistant Director continues to work on Microsoft Windows Server certification upgrades and further his VM Ware training and certification Andrea Allison the QC R amp I (Labs amp HWSW) also continues to work on Windows 7 and Mac OS X Platforms training

Paul Finley the QC Technology Network Communications Specialist continues to work on Cisco Certification During the past year ITSM Michael Weinrich completed a Masterrsquos in Information Technology Assurance amp Security from the University of Maryland Jonathan McKenna QC Data Processing Equipment Technician is enrolled in Western Illinois University and is currently taking Computer Science classes he is working towards achieving his Bachelor Degree

Kim Moreno Humility of Mary Kenny Wheeler Pleasant Valley Cross Country and Track coach Paul Finley Cub Scout Pack 119 Quad City Ice Eagles hockey Lois Retherford Mercer County DARE Board of Directors

FY2014 Goals

Support the short- and long-term expansion of WIU-Quad Cities in existing and expanded facilities at Riverfront campus (Higher Values in Higher Education Goal 5 Action 3f)

Plan for the expansion of WIU-Quad Cities to Riverfront Phases II and III

Continue to initiate institutional and community partnerships in support of building academic and student affairs programs at WIU-Quad Cities

Support the academic mission at WIU-Quad Cities

FY2014 Budget Requests

$15000 Staffing amp Professional Development

$10000 (Continuous) additional responsibilities for student services including Linkages recruitment and advising transition of student services operations (food transit contracts etc) increased community outreach activities for student recruitment and retention and for student activities

$5000 (Continuous) for position audits for additional responsibilities for academic advising support student affairs support and expanded Riverfront and 60th Street office support

Total Request $15000

Academic Advising and Student Affairs

FY2013 Accomplishments

FY2013 Goal Recruit new students to WIU-Quad Cities and assist with recruitment for Macomb (Higher Values in Higher Education Goal 1)

Several events were held to capture the interest of specific targeted institutions majors or organizations identified as having potential for enrollment interest and growth Quad Cities Student Affairs partnered with Quad Cities Admissions to host open houses information sessions and discipline specific Discover Western events including

Sauk Valley Community College February 10 Veteranrsquos Open House February 28 Discover Engineering BHC March 5 Kirkwood Community College Coffee Talk April 10 Student Organization Fair September 13 High School Business Teachers October 26 Discover English November 7

A major element of WIU-Quad Cities Student Affairs strategy for student recruitment is increased partnership with area K-12 schools colleges universities agencies and organizations Curtis Williams has been instrumental in the establishment and ongoing successful implementation of the Quad Cities Minority Partnership (QCMP) QCMP exposes students from Davenport West Central and North High Schools and United Township Moline and Rock Island High Schools to science technology engineering and math opportunities to increase their interest in related academic programs and future careers During fall semester WIU-Quad Cities hosted nearly 200 high school students at the Riverfront Campus and simultaneously held a college fair as part of the event

In partnership with Augustana College St Ambrose University Hamilton Technical Institute Black Hawk College and Scott Community College Curtis Williams represented WIU-Quad Cities and developed the Junior High Business and Education Fair attended by over 430 students who were exposed to a number of programs and careers Stemming from this event Curtis was also involved with the creation of the Quad Cities Career Connection Network which provides local students with real-world business experience in cooperation with the Community Foundation Black Hawk College and Scott Community College

The Next Big Thing was organized and hosted by WIU-Quad Cities admissions academic advisors student emissaries and other student affairs staff Nearly 1000 area high school students participated in the day-long event with workshops focused on preparing students for transition after high school graduation The event was held again in Fall 2012 and was attended by several hundred high school students from the surrounding Quad Cities The event featured three workshops Finding the Right Fit After High School Empty Nest and Shift of Responsibility and Planning for College Costs ndash Financial Aid and Scholarships

FY2013 Goal Retain WIU-Quad Cities students through intentional academic advising (Higher Values in Higher Education Goal 1)

Quad Cities Academic Advising Team Tom Bates Jacquelyn Holan Kim Moreno and Kenny Wheeler continued to refine academic advising and efforts to retain students increased communication timely notification about key dates and registration and through ongoing implementation of the FallSpring Academic Advising Timeline The Timeline is a tool that advisers use to communicate and remind students about New Student orientation fall spring and summer registration dates (ldquoGet Advised Get Registeredrdquo) academic advising appointments including pre-registration dropadd dates and preparation for graduation

Curtis Williams expanded his role in support of Quad Cities honorrsquos cohort and linkages students In addition to working on establishing degree plans with students Curtis also engaged in more intensive monitoring of freshman and Linkages student grades and course progress Curtis referred students experiencing academic difficulty to campus resources including the US Bank Writing Center peer tutors or faculty and staff mentors

Academic and Advising and Student Affairs in coordination with Tami Seitz and Karin Chouinard continued to create new information resources for students and redesigned both the WIU-Quad Cities web page and the Student Handbook Updated webpages were redesigned so that prospective and current students can identify and contact their academic adviser The advising web page now includes key registration dates transfer guides important forms and direct links to other campus resources including financial aid disability resources and more

Kristi Mindrup and Curtis Williams strategically developed a system of communication and collaboration within Student Affairs and in collaboration with Assistant Deans Marcia Carter and Jim Patterson along with Macomb-based Colleges and Departments As part of the course scheduling process Kristi Mindrup and Curtis Williams have established a pro-active approach to determining course demand In addition to tracking past course enrollment trends Curtis and all academic advisors review and evaluate planned course offerings and then provide input about additional courses additional seats or course alternatives that will be needed to ensure that students degree plans stay on track

Kristi Mindrup Curtis Williams and Lois Retherford track student online enrollment and collaborate with Macomb Assistant Deans and Chairs the team worked together to establish corresponding IQ sections to continue to ensure proper student tracking for retention and course access In preparation for Fall 2012 semester 38 IQ sections were initially established based on early projections for IQ demand After responding to student demand and tracking registration patterns for Quad Cities students the total amount of IQ sections for Fall 2012 increased to 93 IQ sections This same pattern was true for Spring 2013 During the initial schedule build 61 IQ sections were projected to be in demand for Quad Cities students and the final number increased to 111 IQ sections

These combined efforts aimed at strategic advisement and student-centered scheduling contribute to retention rates between range between 786 to 100 for an average undergraduate retention rate of 871

FALL 2012 TO SPRING 2013 RETENTION

Percent Number

NEW FRESHEMN 917 22

FRESHMEN 786 11

SOPHOMORES 1000 8

JUNIORS 899 116

SENIORS 874 257

NEW TRANSFERS 848 212

UNDERGRAD RETENTION 871 626

FY2013 Goal Increase WIU-Quad Cities student engagement and provide holistic services that foster student engagement (Higher Values in Higher Education Goal 5 Action 1)

Quad Cities Student Affairs welcomed two new team members Audrey Adamson is Assistant Director of Career Services and Disability Resources and Charla Pratt serves as Financial Aid officer Tyla Cole joined the Student affairs team as graduate assistant and is providing generalist support for the area

WIU-Quad Cities Student Affairs and Admissions worked together to redesign New Student Orientation for a more interactive experience and added new sessions based on student input Paying for College Getting Involved College Wise and online registration services were added to New Student Orientation to ensure students are exposed to information and resources about scholarships financial aid student organizations and WIU rules procedures and services

The WIU-Quad Cities Mentor program began in Fall 2012 which was designed to connect 34 faculty and staff volunteer mentors to 301 undergraduate students Faculty and staff made in-person and e-mail connections to students and answered technical questions about campus resources Kristi Mindrup Curtis Williams Lindsay Fender Audrey Adamson and Kenny Wheeler are currently working to tailor the program to the experiences and opportunities available at WIU-Quad Cities In FY2014 Student Affairs will unveil a plan to integrate strategic mentor opportunities into New Student Orientation student organizations and campus events and will combine the initial interest of faculty and staff mentors into a program that strategically connects students and mentors in meaningful ways

WIU-Quad Cities expanded opportunities for student development and career preparation for students Audrey Adamson provided numerous workshops and career fairs throughout the year aimed at resume writing job search strategies interviewing business communication and planning for life after graduation In collaboration with faculty members Audrey also facilitated and implemented the Business Fair (record 102 attendees) and the Vista IT Career Fair (56 attendees) Audreyrsquos activities impacted 652 Quad Cities students since she began her duties in July

In addition to providing day-to-day disability resources such as text conversion note-taking and exam accommodations for 32 Quad Cities students Audrey Adamson integrated disability awareness and identity development to various events and activities including Celebrating Disability Culture Day co-hosting the Bi-State Diversity Conference for Students with Disabilities and by developing a disability resources video for high school students who are considering attending college Audrey also meets with faculty to offer resources about disability process and to assist with class or instruction accommodation

Student Affairs also increased opportunities for students to get involved in existing student organizations and expanded student organizations based on student interest The Student Organization Fair was held for the first time this Fall 2012 to increase student awareness about opportunities to get involved on campus Existing student groups found opportunities to collaborate both for the interdisciplinary benefits and also for cost sharing Student Affairs worked with three prospective new organizations including UNITY (lesbian gay bi-sexual transgendered questioning and ally identity) group Communication Student Society and the Law Enforcement amp Justice Administration group Each is slated to become fully active in Fall 2013

Academic Organizations

Aquaria Biology Zoology Society(ABZS) New Student Orientation

Communication Student Society(CSS) Bingo in Atrium Trivia in Atrium Bake Sale New Student Orientation PBS Documentary ldquoPoor Kidsrdquo

Counseling Association(CA) Food Drive Manage Your Stress Week New Student Orientation

Graduate Experience in Museum Studies(GEMS) Yankee Candle Fundraiser New Student Orientation

Interdisciplinary English amp Arts Society(IDEAS) Banned Books Week

Coffee House Bash New Student Orientation

Liberal Arts amp Sciences Student Organization(LASSO) Zach Wahls Lessons of Love New Student Orientation Trip to Art Institute in Chicago

Society of Accountancy(SOA) Etiquette Dinner New Student Orientation

Society of Business amp Technology(SOBAT) Monthly Presentations New Student Orientation

Society of Educators(SOE) QC Block Party Guest Speaker Sherri Coder New Student Orientation

Student Recreation Association(SRA) QC Block Party Dios De Los Muertos Spin to Win Family Dance Night New Student Orientation

Cultural Organizations

Association of Latin American Students(ALAS) Dios De Los Muertos QC Holiday Party New Student Orientation

Leadership Organizations

Student Government Association(SGA) We Care QC Block Party Blood Drive Habitat for Humanity Movember Angel Tree Manage Your Stress Week New Student Orientation

Professional Organizations

Toastmasters QC Block Party Open Mic Night New Student Orientation

SocialSupport Organizations

UNITY(LGBTQ) New Student Orientation QCAD Valentine Gayla

Quad Cities Student Affairs continues to collaborate with faculty in response to the growing number of students who served or are serving in the military A Veterans committee was formed and is actively working on establishing campus events and programming that meet the needs of campus Veterans

In addition to increased opportunities for student engagement Student Affairs continued to provide campus services and amenities toward the goal of keeping students connected to campus The Student Affairs office expanded hours from 800AM-600PM Monday-Thursday Food options

were available to students faculty and staff including Chick-Fil-A Biaggirsquos Qdoba Mexican Grill and LaFlama

WIU-Quad Cities Student Affairs staff increased participation in professional development activities Staff attended the Iowa Student Personnel Association Conference at Grinnell College both for professional development and to increase Iowa student affairs personnel awareness about WIU-Quad Cities Curtis Williams presented at the ldquoCollege Changes Everything Conferencerdquo in November at Black Hawk College Student Affairs and BRDGS (Building Respect for Diverse Genders and Sexualities) partnered with Quad Citians Affirming Diversity (QCAD) to provide Safe Space training for students faculty and staff Temia Rice Tom Bates and Charla Pratt are each pursuing a masterrsquos degree at WIU-Quad Cities

Efforts to promote student engagement also occur on the WIU-Quad Cities web page All areas of Quad Cities Student Affairs collaborate with Karin Chouinard to ensure current information about on-campus student employment opportunities financial aid and scholarships career services and student activities Charla Pratt was instrumental in working with Karin to update links integrate NetPrice calculator and to simplify navigation and thus the financial aid process Karin also worked with undergraduate and graduate admissions refined academic program information and continued to work with WIU Web Services on innovation accessibility and content management services (CMS) Karin also provides training for users on Omniupdate CMS so individuals can maintain their own departmental or individual web content

FY2014 GOALS

Recruit new students to WIU-Quad Cities and assist with recruitment for Macomb

Increase WIU-Quad Cities rates of student retention through intentional academic advising and student support services

Increase WIU-Quad Cities student engagement and provide holistic services that foster student engagement

Maintain a current accurate accessible and innovative web presence to enhance efforts to recruit retain and engage students faculty staff and the community

Increase opportunities for professional development and community engagement for staff

Identify and utilize technology to create efficient and effective delivery of student services

Hire an Assistant Director Student Services focused on student retention academic support and personal well-being

FY2014 Budget Requests

$50000 Staffing amp Professional Development

$42000 (Continuous) Assistant Director Student Affairs focused on retention academic support and personal well-being

$3000 (Continuous) additional student employee help for expanded 60th Street operation

$5000 (One-time) Professional Developmenttravel for 4 staff to attend ACPA

Student Services also requests to maintain one Graduate Assistant to support student

Total Request $50000

Academic and Instructional Services

FY 2013 Accomplishments

FY2013 Goal Foster communication and collaboration between staff housed in 60th Street and Riverfront

Alison Shook Janet Wilson Emily Pitz and Jean Kenney worked as a team to ensure smooth operation and communication between WIU-Quad Cities campus locations by coordinating campus message boards and cross training to provide comprehensive support for faculty and students at 60th

Street and Riverfront

Alison Shook along with Scott Lawson and Lisa Waller in Macomb contributed to design and testing of a new web-based vehicle reservation resource for faculty and staff Janet Wilson Jean Kenney and Emily Pitz implemented and refined the new online reservation form that expedites communication ensures accuracy and allows users to make reservations when convenient for their schedules

FY2013 Goal Continue to provide faculty instructional support

Each semester Instructional Service staff coordinated and distributed between over 150 course evaluations and throughout the semester coordinated and distributed videoconference course materials between faculty and classroom facilitators

Instructional support is available to faculty 70 hours weekly at Riverfront and 85 hours at 60th

Street which includes day night and weekend services Temia Rice and Janet Wilson coordinate and provide Testing Center services for faculty and students including online exam proctoring make-up exams and disability support accommodation The Testing Center is open weekly for 30 hours at Riverfront and 34 hours at 60th Street

Jean Kenney provided support for College of Business and Technology events such as Discover Western Engineering Supply Chain Management and ABET accreditation celebration Alison Shook and Jean Kenney provided support assistance for position searches including two positions for Assistant Director Student Services Engineering faculty and Office Support Assistant

FY2013 Goal Engage in professional development opportunities (Higher Values in Higher Education Goal 4 Action 2g)

Quad Cities Professional Development Network (Janet Emily Lois)

Civil Service Employees Council (Alison)

FY2014 GOALS

Continue to provide faculty and college instructional support

Engage in professional development opportunities

Foster communication and collaboration across departments buildings and campuses

Quad Cities Technology

Quad Cities Technology FY 2013 Accomplishments

Quad Cities Technology team provides technology services planning installation innovation and ongoing user support for 29 WIU-Quad Cities classrooms 3 instructional computer labs 1 engineering computer lab 5 conference rooms and 4 engineering specific laboratories

Goal Actively participate in Riverfront Campus Phase I completion and Phase II planning and implementation

After Riverfront Campus grand opening in January 2012 Quad Cities Technology continued to refine technology operations and campus spaces Additional infrastructure campus learning and campus work space projects are described in the next paragraphs

Goal Completed the following infrastructure projects (Higher Values in Higher Education Goal 1 Action 3)

All Quad Cities Domain Controllers and Physical Servers have been demoted and the services have been migrated over to Virtual Host Servers The entire Quad Cities server infrastructure was upgraded from Windows server 2003 and now runs Virtual Windows 2008 server instances using VM Ware technology and architecture

WQPTrsquos Physical ProTrack Allegiance and Great Plains Database Servers were re-configured and migrated to Virtual VM servers to provide additional stability with network storage and back-up WQPT is also completely transitioned to the WIU-Quad Cities network infrastructure following Spring 2012 relocation to 60th Street

Network Storage arrays have been installed on both 60th amp Riverfront campus server rooms They have been configured and increased to provide for the anticipated future demand from programs requiring expanded Virtual computing power and capabilities

Goal Supported campus learning and work spaces (Higher Values in Higher Education Goal 2 Action 3B)

QC Technology Staff successfully re-configured and upgraded College of Engineering Computer hardware and software to provide for higher-end computing demands In response to increased demand for Video Conferencing capabilities the Riverfront 110 basic conference room was re-evaluated and an additional Polycom Technology was ordered and installed The room has been upgraded and re-classified in Campus Space Master as a VC capable conference room

In response to increased office and space requirements by faculty QC Technology staff evaluated purchased installed and re-purposed the RF220 conference room into a Riverfront faculty commons area with six laptop work-stations and networked printing facilities

In response to the increased demand for real-time interactive participation to crowd overflows during community and institute conference events in the Riverfront 103 and 104 auditoriums three additional plasma screens with audio streaming capability were added to the Goldfarb Atrium and Student Services Lobby area

In order to provide for the two new Physics 211 amp Physics 212 Classes in the Engineering program QC Technology Staff successfully re-purposed Riverfront 122 into a physics lab-appropriate learning space complete with lab workbenches enhanced dual-platform iMac workstations with discipline specific software and a dedicated switch QC Technology Staff also assisted the Physics Department with the timely order and purchase of the entire QC Physics Lab inventory of Lab equipment and supplies

Upon completion of Phase I the QC 60th Street 138 staging area was re-configured Room 138 is now a fully functional instructional computer lab with furniture 18 workstations and an instructor podium QC Technology Staff successfully assisted with the implementation of interior and exterior digital signage systems at Riverfront Campus QC Technology Staff also successfully provided on-time support services in configuring moving and installing technology in numerous new faculty and staff offices and re-configured work spaces in both campuses

Quad Cities Technology and Student Affairs partnered to research install and implement technology that allows the Student Affairs office to connect remotely with students or to connect students with expanded resources available via videoconference to the Macomb campus Text messaging is now available to Linkages students for appointment scheduling and desktop video conferencing has also increased connections between students and student affairs professionals

Goal Increase operational and QC Technology Team efficiency and effectiveness

QC Technology continues to maintain and provide first level response via telephone at extension 62294 and via e-mail at qc-helpdeskwiuedu Monday through Saturday during Lab and Building hours QC Technology also provides electronic classroom video conferencing facilitators to assist Faculty Staff with classes and conferences and also provides tech support to the QC Community for public events held on QC Campus facilities and areas

Goal Provided opportunities for technology staff professional development (Higher Values in Higher Education Goal 1 Action 2d and Goal 5 Action 1l)

All QC Technology Staff members participate in ongoing training on SysAid the newly deployed campus wide help desk management system With funding amp support from QC Administration QC Technology Staff members established individual training accounts and all have 247 access and regularly participate in continuing hardware and software education through the annually subscribed online Lynda Software amp Business Technology Management Learning tools

Christopher David Assistant Director continues to work on Microsoft Windows Server certification upgrades and further his VM Ware training and certification Andrea Allison the QC R amp I (Labs amp HWSW) also continues to work on Windows 7 and Mac OS X Platforms training

Paul Finley the QC Technology Network Communications Specialist continues to work on Cisco Certification During the past year ITSM Michael Weinrich completed a Masterrsquos in Information Technology Assurance amp Security from the University of Maryland Jonathan McKenna QC Data Processing Equipment Technician is enrolled in Western Illinois University and is currently taking Computer Science classes he is working towards achieving his Bachelor Degree

A major element of WIU-Quad Cities Student Affairs strategy for student recruitment is increased partnership with area K-12 schools colleges universities agencies and organizations Curtis Williams has been instrumental in the establishment and ongoing successful implementation of the Quad Cities Minority Partnership (QCMP) QCMP exposes students from Davenport West Central and North High Schools and United Township Moline and Rock Island High Schools to science technology engineering and math opportunities to increase their interest in related academic programs and future careers During fall semester WIU-Quad Cities hosted nearly 200 high school students at the Riverfront Campus and simultaneously held a college fair as part of the event

In partnership with Augustana College St Ambrose University Hamilton Technical Institute Black Hawk College and Scott Community College Curtis Williams represented WIU-Quad Cities and developed the Junior High Business and Education Fair attended by over 430 students who were exposed to a number of programs and careers Stemming from this event Curtis was also involved with the creation of the Quad Cities Career Connection Network which provides local students with real-world business experience in cooperation with the Community Foundation Black Hawk College and Scott Community College

The Next Big Thing was organized and hosted by WIU-Quad Cities admissions academic advisors student emissaries and other student affairs staff Nearly 1000 area high school students participated in the day-long event with workshops focused on preparing students for transition after high school graduation The event was held again in Fall 2012 and was attended by several hundred high school students from the surrounding Quad Cities The event featured three workshops Finding the Right Fit After High School Empty Nest and Shift of Responsibility and Planning for College Costs ndash Financial Aid and Scholarships

FY2013 Goal Retain WIU-Quad Cities students through intentional academic advising (Higher Values in Higher Education Goal 1)

Quad Cities Academic Advising Team Tom Bates Jacquelyn Holan Kim Moreno and Kenny Wheeler continued to refine academic advising and efforts to retain students increased communication timely notification about key dates and registration and through ongoing implementation of the FallSpring Academic Advising Timeline The Timeline is a tool that advisers use to communicate and remind students about New Student orientation fall spring and summer registration dates (ldquoGet Advised Get Registeredrdquo) academic advising appointments including pre-registration dropadd dates and preparation for graduation

Curtis Williams expanded his role in support of Quad Cities honorrsquos cohort and linkages students In addition to working on establishing degree plans with students Curtis also engaged in more intensive monitoring of freshman and Linkages student grades and course progress Curtis referred students experiencing academic difficulty to campus resources including the US Bank Writing Center peer tutors or faculty and staff mentors

Academic and Advising and Student Affairs in coordination with Tami Seitz and Karin Chouinard continued to create new information resources for students and redesigned both the WIU-Quad Cities web page and the Student Handbook Updated webpages were redesigned so that prospective and current students can identify and contact their academic adviser The advising web page now includes key registration dates transfer guides important forms and direct links to other campus resources including financial aid disability resources and more

Kristi Mindrup and Curtis Williams strategically developed a system of communication and collaboration within Student Affairs and in collaboration with Assistant Deans Marcia Carter and Jim Patterson along with Macomb-based Colleges and Departments As part of the course scheduling process Kristi Mindrup and Curtis Williams have established a pro-active approach to determining course demand In addition to tracking past course enrollment trends Curtis and all academic advisors review and evaluate planned course offerings and then provide input about additional courses additional seats or course alternatives that will be needed to ensure that students degree plans stay on track

Kristi Mindrup Curtis Williams and Lois Retherford track student online enrollment and collaborate with Macomb Assistant Deans and Chairs the team worked together to establish corresponding IQ sections to continue to ensure proper student tracking for retention and course access In preparation for Fall 2012 semester 38 IQ sections were initially established based on early projections for IQ demand After responding to student demand and tracking registration patterns for Quad Cities students the total amount of IQ sections for Fall 2012 increased to 93 IQ sections This same pattern was true for Spring 2013 During the initial schedule build 61 IQ sections were projected to be in demand for Quad Cities students and the final number increased to 111 IQ sections

These combined efforts aimed at strategic advisement and student-centered scheduling contribute to retention rates between range between 786 to 100 for an average undergraduate retention rate of 871

FALL 2012 TO SPRING 2013 RETENTION

Percent Number

NEW FRESHEMN 917 22

FRESHMEN 786 11

SOPHOMORES 1000 8

JUNIORS 899 116

SENIORS 874 257

NEW TRANSFERS 848 212

UNDERGRAD RETENTION 871 626

FY2013 Goal Increase WIU-Quad Cities student engagement and provide holistic services that foster student engagement (Higher Values in Higher Education Goal 5 Action 1)

Quad Cities Student Affairs welcomed two new team members Audrey Adamson is Assistant Director of Career Services and Disability Resources and Charla Pratt serves as Financial Aid officer Tyla Cole joined the Student affairs team as graduate assistant and is providing generalist support for the area

WIU-Quad Cities Student Affairs and Admissions worked together to redesign New Student Orientation for a more interactive experience and added new sessions based on student input Paying for College Getting Involved College Wise and online registration services were added to New Student Orientation to ensure students are exposed to information and resources about scholarships financial aid student organizations and WIU rules procedures and services

The WIU-Quad Cities Mentor program began in Fall 2012 which was designed to connect 34 faculty and staff volunteer mentors to 301 undergraduate students Faculty and staff made in-person and e-mail connections to students and answered technical questions about campus resources Kristi Mindrup Curtis Williams Lindsay Fender Audrey Adamson and Kenny Wheeler are currently working to tailor the program to the experiences and opportunities available at WIU-Quad Cities In FY2014 Student Affairs will unveil a plan to integrate strategic mentor opportunities into New Student Orientation student organizations and campus events and will combine the initial interest of faculty and staff mentors into a program that strategically connects students and mentors in meaningful ways

WIU-Quad Cities expanded opportunities for student development and career preparation for students Audrey Adamson provided numerous workshops and career fairs throughout the year aimed at resume writing job search strategies interviewing business communication and planning for life after graduation In collaboration with faculty members Audrey also facilitated and implemented the Business Fair (record 102 attendees) and the Vista IT Career Fair (56 attendees) Audreyrsquos activities impacted 652 Quad Cities students since she began her duties in July

In addition to providing day-to-day disability resources such as text conversion note-taking and exam accommodations for 32 Quad Cities students Audrey Adamson integrated disability awareness and identity development to various events and activities including Celebrating Disability Culture Day co-hosting the Bi-State Diversity Conference for Students with Disabilities and by developing a disability resources video for high school students who are considering attending college Audrey also meets with faculty to offer resources about disability process and to assist with class or instruction accommodation

Student Affairs also increased opportunities for students to get involved in existing student organizations and expanded student organizations based on student interest The Student Organization Fair was held for the first time this Fall 2012 to increase student awareness about opportunities to get involved on campus Existing student groups found opportunities to collaborate both for the interdisciplinary benefits and also for cost sharing Student Affairs worked with three prospective new organizations including UNITY (lesbian gay bi-sexual transgendered questioning and ally identity) group Communication Student Society and the Law Enforcement amp Justice Administration group Each is slated to become fully active in Fall 2013

Academic Organizations

Aquaria Biology Zoology Society(ABZS) New Student Orientation

Communication Student Society(CSS) Bingo in Atrium Trivia in Atrium Bake Sale New Student Orientation PBS Documentary ldquoPoor Kidsrdquo

Counseling Association(CA) Food Drive Manage Your Stress Week New Student Orientation

Graduate Experience in Museum Studies(GEMS) Yankee Candle Fundraiser New Student Orientation

Interdisciplinary English amp Arts Society(IDEAS) Banned Books Week

Coffee House Bash New Student Orientation

Liberal Arts amp Sciences Student Organization(LASSO) Zach Wahls Lessons of Love New Student Orientation Trip to Art Institute in Chicago

Society of Accountancy(SOA) Etiquette Dinner New Student Orientation

Society of Business amp Technology(SOBAT) Monthly Presentations New Student Orientation

Society of Educators(SOE) QC Block Party Guest Speaker Sherri Coder New Student Orientation

Student Recreation Association(SRA) QC Block Party Dios De Los Muertos Spin to Win Family Dance Night New Student Orientation

Cultural Organizations

Association of Latin American Students(ALAS) Dios De Los Muertos QC Holiday Party New Student Orientation

Leadership Organizations

Student Government Association(SGA) We Care QC Block Party Blood Drive Habitat for Humanity Movember Angel Tree Manage Your Stress Week New Student Orientation

Professional Organizations

Toastmasters QC Block Party Open Mic Night New Student Orientation

SocialSupport Organizations

UNITY(LGBTQ) New Student Orientation QCAD Valentine Gayla

Quad Cities Student Affairs continues to collaborate with faculty in response to the growing number of students who served or are serving in the military A Veterans committee was formed and is actively working on establishing campus events and programming that meet the needs of campus Veterans

In addition to increased opportunities for student engagement Student Affairs continued to provide campus services and amenities toward the goal of keeping students connected to campus The Student Affairs office expanded hours from 800AM-600PM Monday-Thursday Food options

were available to students faculty and staff including Chick-Fil-A Biaggirsquos Qdoba Mexican Grill and LaFlama

WIU-Quad Cities Student Affairs staff increased participation in professional development activities Staff attended the Iowa Student Personnel Association Conference at Grinnell College both for professional development and to increase Iowa student affairs personnel awareness about WIU-Quad Cities Curtis Williams presented at the ldquoCollege Changes Everything Conferencerdquo in November at Black Hawk College Student Affairs and BRDGS (Building Respect for Diverse Genders and Sexualities) partnered with Quad Citians Affirming Diversity (QCAD) to provide Safe Space training for students faculty and staff Temia Rice Tom Bates and Charla Pratt are each pursuing a masterrsquos degree at WIU-Quad Cities

Efforts to promote student engagement also occur on the WIU-Quad Cities web page All areas of Quad Cities Student Affairs collaborate with Karin Chouinard to ensure current information about on-campus student employment opportunities financial aid and scholarships career services and student activities Charla Pratt was instrumental in working with Karin to update links integrate NetPrice calculator and to simplify navigation and thus the financial aid process Karin also worked with undergraduate and graduate admissions refined academic program information and continued to work with WIU Web Services on innovation accessibility and content management services (CMS) Karin also provides training for users on Omniupdate CMS so individuals can maintain their own departmental or individual web content

FY2014 GOALS

Recruit new students to WIU-Quad Cities and assist with recruitment for Macomb

Increase WIU-Quad Cities rates of student retention through intentional academic advising and student support services

Increase WIU-Quad Cities student engagement and provide holistic services that foster student engagement

Maintain a current accurate accessible and innovative web presence to enhance efforts to recruit retain and engage students faculty staff and the community

Increase opportunities for professional development and community engagement for staff

Identify and utilize technology to create efficient and effective delivery of student services

Hire an Assistant Director Student Services focused on student retention academic support and personal well-being

FY2014 Budget Requests

$50000 Staffing amp Professional Development

$42000 (Continuous) Assistant Director Student Affairs focused on retention academic support and personal well-being

$3000 (Continuous) additional student employee help for expanded 60th Street operation

$5000 (One-time) Professional Developmenttravel for 4 staff to attend ACPA

Student Services also requests to maintain one Graduate Assistant to support student

Total Request $50000

Academic and Instructional Services

FY 2013 Accomplishments

FY2013 Goal Foster communication and collaboration between staff housed in 60th Street and Riverfront

Alison Shook Janet Wilson Emily Pitz and Jean Kenney worked as a team to ensure smooth operation and communication between WIU-Quad Cities campus locations by coordinating campus message boards and cross training to provide comprehensive support for faculty and students at 60th

Street and Riverfront

Alison Shook along with Scott Lawson and Lisa Waller in Macomb contributed to design and testing of a new web-based vehicle reservation resource for faculty and staff Janet Wilson Jean Kenney and Emily Pitz implemented and refined the new online reservation form that expedites communication ensures accuracy and allows users to make reservations when convenient for their schedules

FY2013 Goal Continue to provide faculty instructional support

Each semester Instructional Service staff coordinated and distributed between over 150 course evaluations and throughout the semester coordinated and distributed videoconference course materials between faculty and classroom facilitators

Instructional support is available to faculty 70 hours weekly at Riverfront and 85 hours at 60th

Street which includes day night and weekend services Temia Rice and Janet Wilson coordinate and provide Testing Center services for faculty and students including online exam proctoring make-up exams and disability support accommodation The Testing Center is open weekly for 30 hours at Riverfront and 34 hours at 60th Street

Jean Kenney provided support for College of Business and Technology events such as Discover Western Engineering Supply Chain Management and ABET accreditation celebration Alison Shook and Jean Kenney provided support assistance for position searches including two positions for Assistant Director Student Services Engineering faculty and Office Support Assistant

FY2013 Goal Engage in professional development opportunities (Higher Values in Higher Education Goal 4 Action 2g)

Quad Cities Professional Development Network (Janet Emily Lois)

Civil Service Employees Council (Alison)

FY2014 GOALS

Continue to provide faculty and college instructional support

Engage in professional development opportunities

Foster communication and collaboration across departments buildings and campuses

Quad Cities Technology

Quad Cities Technology FY 2013 Accomplishments

Quad Cities Technology team provides technology services planning installation innovation and ongoing user support for 29 WIU-Quad Cities classrooms 3 instructional computer labs 1 engineering computer lab 5 conference rooms and 4 engineering specific laboratories

Goal Actively participate in Riverfront Campus Phase I completion and Phase II planning and implementation

After Riverfront Campus grand opening in January 2012 Quad Cities Technology continued to refine technology operations and campus spaces Additional infrastructure campus learning and campus work space projects are described in the next paragraphs

Goal Completed the following infrastructure projects (Higher Values in Higher Education Goal 1 Action 3)

All Quad Cities Domain Controllers and Physical Servers have been demoted and the services have been migrated over to Virtual Host Servers The entire Quad Cities server infrastructure was upgraded from Windows server 2003 and now runs Virtual Windows 2008 server instances using VM Ware technology and architecture

WQPTrsquos Physical ProTrack Allegiance and Great Plains Database Servers were re-configured and migrated to Virtual VM servers to provide additional stability with network storage and back-up WQPT is also completely transitioned to the WIU-Quad Cities network infrastructure following Spring 2012 relocation to 60th Street

Network Storage arrays have been installed on both 60th amp Riverfront campus server rooms They have been configured and increased to provide for the anticipated future demand from programs requiring expanded Virtual computing power and capabilities

Goal Supported campus learning and work spaces (Higher Values in Higher Education Goal 2 Action 3B)

QC Technology Staff successfully re-configured and upgraded College of Engineering Computer hardware and software to provide for higher-end computing demands In response to increased demand for Video Conferencing capabilities the Riverfront 110 basic conference room was re-evaluated and an additional Polycom Technology was ordered and installed The room has been upgraded and re-classified in Campus Space Master as a VC capable conference room

In response to increased office and space requirements by faculty QC Technology staff evaluated purchased installed and re-purposed the RF220 conference room into a Riverfront faculty commons area with six laptop work-stations and networked printing facilities

In response to the increased demand for real-time interactive participation to crowd overflows during community and institute conference events in the Riverfront 103 and 104 auditoriums three additional plasma screens with audio streaming capability were added to the Goldfarb Atrium and Student Services Lobby area

In order to provide for the two new Physics 211 amp Physics 212 Classes in the Engineering program QC Technology Staff successfully re-purposed Riverfront 122 into a physics lab-appropriate learning space complete with lab workbenches enhanced dual-platform iMac workstations with discipline specific software and a dedicated switch QC Technology Staff also assisted the Physics Department with the timely order and purchase of the entire QC Physics Lab inventory of Lab equipment and supplies

Upon completion of Phase I the QC 60th Street 138 staging area was re-configured Room 138 is now a fully functional instructional computer lab with furniture 18 workstations and an instructor podium QC Technology Staff successfully assisted with the implementation of interior and exterior digital signage systems at Riverfront Campus QC Technology Staff also successfully provided on-time support services in configuring moving and installing technology in numerous new faculty and staff offices and re-configured work spaces in both campuses

Quad Cities Technology and Student Affairs partnered to research install and implement technology that allows the Student Affairs office to connect remotely with students or to connect students with expanded resources available via videoconference to the Macomb campus Text messaging is now available to Linkages students for appointment scheduling and desktop video conferencing has also increased connections between students and student affairs professionals

Goal Increase operational and QC Technology Team efficiency and effectiveness

QC Technology continues to maintain and provide first level response via telephone at extension 62294 and via e-mail at qc-helpdeskwiuedu Monday through Saturday during Lab and Building hours QC Technology also provides electronic classroom video conferencing facilitators to assist Faculty Staff with classes and conferences and also provides tech support to the QC Community for public events held on QC Campus facilities and areas

Goal Provided opportunities for technology staff professional development (Higher Values in Higher Education Goal 1 Action 2d and Goal 5 Action 1l)

All QC Technology Staff members participate in ongoing training on SysAid the newly deployed campus wide help desk management system With funding amp support from QC Administration QC Technology Staff members established individual training accounts and all have 247 access and regularly participate in continuing hardware and software education through the annually subscribed online Lynda Software amp Business Technology Management Learning tools

Christopher David Assistant Director continues to work on Microsoft Windows Server certification upgrades and further his VM Ware training and certification Andrea Allison the QC R amp I (Labs amp HWSW) also continues to work on Windows 7 and Mac OS X Platforms training

Paul Finley the QC Technology Network Communications Specialist continues to work on Cisco Certification During the past year ITSM Michael Weinrich completed a Masterrsquos in Information Technology Assurance amp Security from the University of Maryland Jonathan McKenna QC Data Processing Equipment Technician is enrolled in Western Illinois University and is currently taking Computer Science classes he is working towards achieving his Bachelor Degree

Kristi Mindrup and Curtis Williams strategically developed a system of communication and collaboration within Student Affairs and in collaboration with Assistant Deans Marcia Carter and Jim Patterson along with Macomb-based Colleges and Departments As part of the course scheduling process Kristi Mindrup and Curtis Williams have established a pro-active approach to determining course demand In addition to tracking past course enrollment trends Curtis and all academic advisors review and evaluate planned course offerings and then provide input about additional courses additional seats or course alternatives that will be needed to ensure that students degree plans stay on track

Kristi Mindrup Curtis Williams and Lois Retherford track student online enrollment and collaborate with Macomb Assistant Deans and Chairs the team worked together to establish corresponding IQ sections to continue to ensure proper student tracking for retention and course access In preparation for Fall 2012 semester 38 IQ sections were initially established based on early projections for IQ demand After responding to student demand and tracking registration patterns for Quad Cities students the total amount of IQ sections for Fall 2012 increased to 93 IQ sections This same pattern was true for Spring 2013 During the initial schedule build 61 IQ sections were projected to be in demand for Quad Cities students and the final number increased to 111 IQ sections

These combined efforts aimed at strategic advisement and student-centered scheduling contribute to retention rates between range between 786 to 100 for an average undergraduate retention rate of 871

FALL 2012 TO SPRING 2013 RETENTION

Percent Number

NEW FRESHEMN 917 22

FRESHMEN 786 11

SOPHOMORES 1000 8

JUNIORS 899 116

SENIORS 874 257

NEW TRANSFERS 848 212

UNDERGRAD RETENTION 871 626

FY2013 Goal Increase WIU-Quad Cities student engagement and provide holistic services that foster student engagement (Higher Values in Higher Education Goal 5 Action 1)

Quad Cities Student Affairs welcomed two new team members Audrey Adamson is Assistant Director of Career Services and Disability Resources and Charla Pratt serves as Financial Aid officer Tyla Cole joined the Student affairs team as graduate assistant and is providing generalist support for the area

WIU-Quad Cities Student Affairs and Admissions worked together to redesign New Student Orientation for a more interactive experience and added new sessions based on student input Paying for College Getting Involved College Wise and online registration services were added to New Student Orientation to ensure students are exposed to information and resources about scholarships financial aid student organizations and WIU rules procedures and services

The WIU-Quad Cities Mentor program began in Fall 2012 which was designed to connect 34 faculty and staff volunteer mentors to 301 undergraduate students Faculty and staff made in-person and e-mail connections to students and answered technical questions about campus resources Kristi Mindrup Curtis Williams Lindsay Fender Audrey Adamson and Kenny Wheeler are currently working to tailor the program to the experiences and opportunities available at WIU-Quad Cities In FY2014 Student Affairs will unveil a plan to integrate strategic mentor opportunities into New Student Orientation student organizations and campus events and will combine the initial interest of faculty and staff mentors into a program that strategically connects students and mentors in meaningful ways

WIU-Quad Cities expanded opportunities for student development and career preparation for students Audrey Adamson provided numerous workshops and career fairs throughout the year aimed at resume writing job search strategies interviewing business communication and planning for life after graduation In collaboration with faculty members Audrey also facilitated and implemented the Business Fair (record 102 attendees) and the Vista IT Career Fair (56 attendees) Audreyrsquos activities impacted 652 Quad Cities students since she began her duties in July

In addition to providing day-to-day disability resources such as text conversion note-taking and exam accommodations for 32 Quad Cities students Audrey Adamson integrated disability awareness and identity development to various events and activities including Celebrating Disability Culture Day co-hosting the Bi-State Diversity Conference for Students with Disabilities and by developing a disability resources video for high school students who are considering attending college Audrey also meets with faculty to offer resources about disability process and to assist with class or instruction accommodation

Student Affairs also increased opportunities for students to get involved in existing student organizations and expanded student organizations based on student interest The Student Organization Fair was held for the first time this Fall 2012 to increase student awareness about opportunities to get involved on campus Existing student groups found opportunities to collaborate both for the interdisciplinary benefits and also for cost sharing Student Affairs worked with three prospective new organizations including UNITY (lesbian gay bi-sexual transgendered questioning and ally identity) group Communication Student Society and the Law Enforcement amp Justice Administration group Each is slated to become fully active in Fall 2013

Academic Organizations

Aquaria Biology Zoology Society(ABZS) New Student Orientation

Communication Student Society(CSS) Bingo in Atrium Trivia in Atrium Bake Sale New Student Orientation PBS Documentary ldquoPoor Kidsrdquo

Counseling Association(CA) Food Drive Manage Your Stress Week New Student Orientation

Graduate Experience in Museum Studies(GEMS) Yankee Candle Fundraiser New Student Orientation

Interdisciplinary English amp Arts Society(IDEAS) Banned Books Week

Coffee House Bash New Student Orientation

Liberal Arts amp Sciences Student Organization(LASSO) Zach Wahls Lessons of Love New Student Orientation Trip to Art Institute in Chicago

Society of Accountancy(SOA) Etiquette Dinner New Student Orientation

Society of Business amp Technology(SOBAT) Monthly Presentations New Student Orientation

Society of Educators(SOE) QC Block Party Guest Speaker Sherri Coder New Student Orientation

Student Recreation Association(SRA) QC Block Party Dios De Los Muertos Spin to Win Family Dance Night New Student Orientation

Cultural Organizations

Association of Latin American Students(ALAS) Dios De Los Muertos QC Holiday Party New Student Orientation

Leadership Organizations

Student Government Association(SGA) We Care QC Block Party Blood Drive Habitat for Humanity Movember Angel Tree Manage Your Stress Week New Student Orientation

Professional Organizations

Toastmasters QC Block Party Open Mic Night New Student Orientation

SocialSupport Organizations

UNITY(LGBTQ) New Student Orientation QCAD Valentine Gayla

Quad Cities Student Affairs continues to collaborate with faculty in response to the growing number of students who served or are serving in the military A Veterans committee was formed and is actively working on establishing campus events and programming that meet the needs of campus Veterans

In addition to increased opportunities for student engagement Student Affairs continued to provide campus services and amenities toward the goal of keeping students connected to campus The Student Affairs office expanded hours from 800AM-600PM Monday-Thursday Food options

were available to students faculty and staff including Chick-Fil-A Biaggirsquos Qdoba Mexican Grill and LaFlama

WIU-Quad Cities Student Affairs staff increased participation in professional development activities Staff attended the Iowa Student Personnel Association Conference at Grinnell College both for professional development and to increase Iowa student affairs personnel awareness about WIU-Quad Cities Curtis Williams presented at the ldquoCollege Changes Everything Conferencerdquo in November at Black Hawk College Student Affairs and BRDGS (Building Respect for Diverse Genders and Sexualities) partnered with Quad Citians Affirming Diversity (QCAD) to provide Safe Space training for students faculty and staff Temia Rice Tom Bates and Charla Pratt are each pursuing a masterrsquos degree at WIU-Quad Cities

Efforts to promote student engagement also occur on the WIU-Quad Cities web page All areas of Quad Cities Student Affairs collaborate with Karin Chouinard to ensure current information about on-campus student employment opportunities financial aid and scholarships career services and student activities Charla Pratt was instrumental in working with Karin to update links integrate NetPrice calculator and to simplify navigation and thus the financial aid process Karin also worked with undergraduate and graduate admissions refined academic program information and continued to work with WIU Web Services on innovation accessibility and content management services (CMS) Karin also provides training for users on Omniupdate CMS so individuals can maintain their own departmental or individual web content

FY2014 GOALS

Recruit new students to WIU-Quad Cities and assist with recruitment for Macomb

Increase WIU-Quad Cities rates of student retention through intentional academic advising and student support services

Increase WIU-Quad Cities student engagement and provide holistic services that foster student engagement

Maintain a current accurate accessible and innovative web presence to enhance efforts to recruit retain and engage students faculty staff and the community

Increase opportunities for professional development and community engagement for staff

Identify and utilize technology to create efficient and effective delivery of student services

Hire an Assistant Director Student Services focused on student retention academic support and personal well-being

FY2014 Budget Requests

$50000 Staffing amp Professional Development

$42000 (Continuous) Assistant Director Student Affairs focused on retention academic support and personal well-being

$3000 (Continuous) additional student employee help for expanded 60th Street operation

$5000 (One-time) Professional Developmenttravel for 4 staff to attend ACPA

Student Services also requests to maintain one Graduate Assistant to support student

Total Request $50000

Academic and Instructional Services

FY 2013 Accomplishments

FY2013 Goal Foster communication and collaboration between staff housed in 60th Street and Riverfront

Alison Shook Janet Wilson Emily Pitz and Jean Kenney worked as a team to ensure smooth operation and communication between WIU-Quad Cities campus locations by coordinating campus message boards and cross training to provide comprehensive support for faculty and students at 60th

Street and Riverfront

Alison Shook along with Scott Lawson and Lisa Waller in Macomb contributed to design and testing of a new web-based vehicle reservation resource for faculty and staff Janet Wilson Jean Kenney and Emily Pitz implemented and refined the new online reservation form that expedites communication ensures accuracy and allows users to make reservations when convenient for their schedules

FY2013 Goal Continue to provide faculty instructional support

Each semester Instructional Service staff coordinated and distributed between over 150 course evaluations and throughout the semester coordinated and distributed videoconference course materials between faculty and classroom facilitators

Instructional support is available to faculty 70 hours weekly at Riverfront and 85 hours at 60th

Street which includes day night and weekend services Temia Rice and Janet Wilson coordinate and provide Testing Center services for faculty and students including online exam proctoring make-up exams and disability support accommodation The Testing Center is open weekly for 30 hours at Riverfront and 34 hours at 60th Street

Jean Kenney provided support for College of Business and Technology events such as Discover Western Engineering Supply Chain Management and ABET accreditation celebration Alison Shook and Jean Kenney provided support assistance for position searches including two positions for Assistant Director Student Services Engineering faculty and Office Support Assistant

FY2013 Goal Engage in professional development opportunities (Higher Values in Higher Education Goal 4 Action 2g)

Quad Cities Professional Development Network (Janet Emily Lois)

Civil Service Employees Council (Alison)

FY2014 GOALS

Continue to provide faculty and college instructional support

Engage in professional development opportunities

Foster communication and collaboration across departments buildings and campuses

Quad Cities Technology

Quad Cities Technology FY 2013 Accomplishments

Quad Cities Technology team provides technology services planning installation innovation and ongoing user support for 29 WIU-Quad Cities classrooms 3 instructional computer labs 1 engineering computer lab 5 conference rooms and 4 engineering specific laboratories

Goal Actively participate in Riverfront Campus Phase I completion and Phase II planning and implementation

After Riverfront Campus grand opening in January 2012 Quad Cities Technology continued to refine technology operations and campus spaces Additional infrastructure campus learning and campus work space projects are described in the next paragraphs

Goal Completed the following infrastructure projects (Higher Values in Higher Education Goal 1 Action 3)

All Quad Cities Domain Controllers and Physical Servers have been demoted and the services have been migrated over to Virtual Host Servers The entire Quad Cities server infrastructure was upgraded from Windows server 2003 and now runs Virtual Windows 2008 server instances using VM Ware technology and architecture

WQPTrsquos Physical ProTrack Allegiance and Great Plains Database Servers were re-configured and migrated to Virtual VM servers to provide additional stability with network storage and back-up WQPT is also completely transitioned to the WIU-Quad Cities network infrastructure following Spring 2012 relocation to 60th Street

Network Storage arrays have been installed on both 60th amp Riverfront campus server rooms They have been configured and increased to provide for the anticipated future demand from programs requiring expanded Virtual computing power and capabilities

Goal Supported campus learning and work spaces (Higher Values in Higher Education Goal 2 Action 3B)

QC Technology Staff successfully re-configured and upgraded College of Engineering Computer hardware and software to provide for higher-end computing demands In response to increased demand for Video Conferencing capabilities the Riverfront 110 basic conference room was re-evaluated and an additional Polycom Technology was ordered and installed The room has been upgraded and re-classified in Campus Space Master as a VC capable conference room

In response to increased office and space requirements by faculty QC Technology staff evaluated purchased installed and re-purposed the RF220 conference room into a Riverfront faculty commons area with six laptop work-stations and networked printing facilities

In response to the increased demand for real-time interactive participation to crowd overflows during community and institute conference events in the Riverfront 103 and 104 auditoriums three additional plasma screens with audio streaming capability were added to the Goldfarb Atrium and Student Services Lobby area

In order to provide for the two new Physics 211 amp Physics 212 Classes in the Engineering program QC Technology Staff successfully re-purposed Riverfront 122 into a physics lab-appropriate learning space complete with lab workbenches enhanced dual-platform iMac workstations with discipline specific software and a dedicated switch QC Technology Staff also assisted the Physics Department with the timely order and purchase of the entire QC Physics Lab inventory of Lab equipment and supplies

Upon completion of Phase I the QC 60th Street 138 staging area was re-configured Room 138 is now a fully functional instructional computer lab with furniture 18 workstations and an instructor podium QC Technology Staff successfully assisted with the implementation of interior and exterior digital signage systems at Riverfront Campus QC Technology Staff also successfully provided on-time support services in configuring moving and installing technology in numerous new faculty and staff offices and re-configured work spaces in both campuses

Quad Cities Technology and Student Affairs partnered to research install and implement technology that allows the Student Affairs office to connect remotely with students or to connect students with expanded resources available via videoconference to the Macomb campus Text messaging is now available to Linkages students for appointment scheduling and desktop video conferencing has also increased connections between students and student affairs professionals

Goal Increase operational and QC Technology Team efficiency and effectiveness

QC Technology continues to maintain and provide first level response via telephone at extension 62294 and via e-mail at qc-helpdeskwiuedu Monday through Saturday during Lab and Building hours QC Technology also provides electronic classroom video conferencing facilitators to assist Faculty Staff with classes and conferences and also provides tech support to the QC Community for public events held on QC Campus facilities and areas

Goal Provided opportunities for technology staff professional development (Higher Values in Higher Education Goal 1 Action 2d and Goal 5 Action 1l)

All QC Technology Staff members participate in ongoing training on SysAid the newly deployed campus wide help desk management system With funding amp support from QC Administration QC Technology Staff members established individual training accounts and all have 247 access and regularly participate in continuing hardware and software education through the annually subscribed online Lynda Software amp Business Technology Management Learning tools

Christopher David Assistant Director continues to work on Microsoft Windows Server certification upgrades and further his VM Ware training and certification Andrea Allison the QC R amp I (Labs amp HWSW) also continues to work on Windows 7 and Mac OS X Platforms training

Paul Finley the QC Technology Network Communications Specialist continues to work on Cisco Certification During the past year ITSM Michael Weinrich completed a Masterrsquos in Information Technology Assurance amp Security from the University of Maryland Jonathan McKenna QC Data Processing Equipment Technician is enrolled in Western Illinois University and is currently taking Computer Science classes he is working towards achieving his Bachelor Degree

The WIU-Quad Cities Mentor program began in Fall 2012 which was designed to connect 34 faculty and staff volunteer mentors to 301 undergraduate students Faculty and staff made in-person and e-mail connections to students and answered technical questions about campus resources Kristi Mindrup Curtis Williams Lindsay Fender Audrey Adamson and Kenny Wheeler are currently working to tailor the program to the experiences and opportunities available at WIU-Quad Cities In FY2014 Student Affairs will unveil a plan to integrate strategic mentor opportunities into New Student Orientation student organizations and campus events and will combine the initial interest of faculty and staff mentors into a program that strategically connects students and mentors in meaningful ways

WIU-Quad Cities expanded opportunities for student development and career preparation for students Audrey Adamson provided numerous workshops and career fairs throughout the year aimed at resume writing job search strategies interviewing business communication and planning for life after graduation In collaboration with faculty members Audrey also facilitated and implemented the Business Fair (record 102 attendees) and the Vista IT Career Fair (56 attendees) Audreyrsquos activities impacted 652 Quad Cities students since she began her duties in July

In addition to providing day-to-day disability resources such as text conversion note-taking and exam accommodations for 32 Quad Cities students Audrey Adamson integrated disability awareness and identity development to various events and activities including Celebrating Disability Culture Day co-hosting the Bi-State Diversity Conference for Students with Disabilities and by developing a disability resources video for high school students who are considering attending college Audrey also meets with faculty to offer resources about disability process and to assist with class or instruction accommodation

Student Affairs also increased opportunities for students to get involved in existing student organizations and expanded student organizations based on student interest The Student Organization Fair was held for the first time this Fall 2012 to increase student awareness about opportunities to get involved on campus Existing student groups found opportunities to collaborate both for the interdisciplinary benefits and also for cost sharing Student Affairs worked with three prospective new organizations including UNITY (lesbian gay bi-sexual transgendered questioning and ally identity) group Communication Student Society and the Law Enforcement amp Justice Administration group Each is slated to become fully active in Fall 2013

Academic Organizations

Aquaria Biology Zoology Society(ABZS) New Student Orientation

Communication Student Society(CSS) Bingo in Atrium Trivia in Atrium Bake Sale New Student Orientation PBS Documentary ldquoPoor Kidsrdquo

Counseling Association(CA) Food Drive Manage Your Stress Week New Student Orientation

Graduate Experience in Museum Studies(GEMS) Yankee Candle Fundraiser New Student Orientation

Interdisciplinary English amp Arts Society(IDEAS) Banned Books Week

Coffee House Bash New Student Orientation

Liberal Arts amp Sciences Student Organization(LASSO) Zach Wahls Lessons of Love New Student Orientation Trip to Art Institute in Chicago

Society of Accountancy(SOA) Etiquette Dinner New Student Orientation

Society of Business amp Technology(SOBAT) Monthly Presentations New Student Orientation

Society of Educators(SOE) QC Block Party Guest Speaker Sherri Coder New Student Orientation

Student Recreation Association(SRA) QC Block Party Dios De Los Muertos Spin to Win Family Dance Night New Student Orientation

Cultural Organizations

Association of Latin American Students(ALAS) Dios De Los Muertos QC Holiday Party New Student Orientation

Leadership Organizations

Student Government Association(SGA) We Care QC Block Party Blood Drive Habitat for Humanity Movember Angel Tree Manage Your Stress Week New Student Orientation

Professional Organizations

Toastmasters QC Block Party Open Mic Night New Student Orientation

SocialSupport Organizations

UNITY(LGBTQ) New Student Orientation QCAD Valentine Gayla

Quad Cities Student Affairs continues to collaborate with faculty in response to the growing number of students who served or are serving in the military A Veterans committee was formed and is actively working on establishing campus events and programming that meet the needs of campus Veterans

In addition to increased opportunities for student engagement Student Affairs continued to provide campus services and amenities toward the goal of keeping students connected to campus The Student Affairs office expanded hours from 800AM-600PM Monday-Thursday Food options

were available to students faculty and staff including Chick-Fil-A Biaggirsquos Qdoba Mexican Grill and LaFlama

WIU-Quad Cities Student Affairs staff increased participation in professional development activities Staff attended the Iowa Student Personnel Association Conference at Grinnell College both for professional development and to increase Iowa student affairs personnel awareness about WIU-Quad Cities Curtis Williams presented at the ldquoCollege Changes Everything Conferencerdquo in November at Black Hawk College Student Affairs and BRDGS (Building Respect for Diverse Genders and Sexualities) partnered with Quad Citians Affirming Diversity (QCAD) to provide Safe Space training for students faculty and staff Temia Rice Tom Bates and Charla Pratt are each pursuing a masterrsquos degree at WIU-Quad Cities

Efforts to promote student engagement also occur on the WIU-Quad Cities web page All areas of Quad Cities Student Affairs collaborate with Karin Chouinard to ensure current information about on-campus student employment opportunities financial aid and scholarships career services and student activities Charla Pratt was instrumental in working with Karin to update links integrate NetPrice calculator and to simplify navigation and thus the financial aid process Karin also worked with undergraduate and graduate admissions refined academic program information and continued to work with WIU Web Services on innovation accessibility and content management services (CMS) Karin also provides training for users on Omniupdate CMS so individuals can maintain their own departmental or individual web content

FY2014 GOALS

Recruit new students to WIU-Quad Cities and assist with recruitment for Macomb

Increase WIU-Quad Cities rates of student retention through intentional academic advising and student support services

Increase WIU-Quad Cities student engagement and provide holistic services that foster student engagement

Maintain a current accurate accessible and innovative web presence to enhance efforts to recruit retain and engage students faculty staff and the community

Increase opportunities for professional development and community engagement for staff

Identify and utilize technology to create efficient and effective delivery of student services

Hire an Assistant Director Student Services focused on student retention academic support and personal well-being

FY2014 Budget Requests

$50000 Staffing amp Professional Development

$42000 (Continuous) Assistant Director Student Affairs focused on retention academic support and personal well-being

$3000 (Continuous) additional student employee help for expanded 60th Street operation

$5000 (One-time) Professional Developmenttravel for 4 staff to attend ACPA

Student Services also requests to maintain one Graduate Assistant to support student

Total Request $50000

Academic and Instructional Services

FY 2013 Accomplishments

FY2013 Goal Foster communication and collaboration between staff housed in 60th Street and Riverfront

Alison Shook Janet Wilson Emily Pitz and Jean Kenney worked as a team to ensure smooth operation and communication between WIU-Quad Cities campus locations by coordinating campus message boards and cross training to provide comprehensive support for faculty and students at 60th

Street and Riverfront

Alison Shook along with Scott Lawson and Lisa Waller in Macomb contributed to design and testing of a new web-based vehicle reservation resource for faculty and staff Janet Wilson Jean Kenney and Emily Pitz implemented and refined the new online reservation form that expedites communication ensures accuracy and allows users to make reservations when convenient for their schedules

FY2013 Goal Continue to provide faculty instructional support

Each semester Instructional Service staff coordinated and distributed between over 150 course evaluations and throughout the semester coordinated and distributed videoconference course materials between faculty and classroom facilitators

Instructional support is available to faculty 70 hours weekly at Riverfront and 85 hours at 60th

Street which includes day night and weekend services Temia Rice and Janet Wilson coordinate and provide Testing Center services for faculty and students including online exam proctoring make-up exams and disability support accommodation The Testing Center is open weekly for 30 hours at Riverfront and 34 hours at 60th Street

Jean Kenney provided support for College of Business and Technology events such as Discover Western Engineering Supply Chain Management and ABET accreditation celebration Alison Shook and Jean Kenney provided support assistance for position searches including two positions for Assistant Director Student Services Engineering faculty and Office Support Assistant

FY2013 Goal Engage in professional development opportunities (Higher Values in Higher Education Goal 4 Action 2g)

Quad Cities Professional Development Network (Janet Emily Lois)

Civil Service Employees Council (Alison)

FY2014 GOALS

Continue to provide faculty and college instructional support

Engage in professional development opportunities

Foster communication and collaboration across departments buildings and campuses

Quad Cities Technology

Quad Cities Technology FY 2013 Accomplishments

Quad Cities Technology team provides technology services planning installation innovation and ongoing user support for 29 WIU-Quad Cities classrooms 3 instructional computer labs 1 engineering computer lab 5 conference rooms and 4 engineering specific laboratories

Goal Actively participate in Riverfront Campus Phase I completion and Phase II planning and implementation

After Riverfront Campus grand opening in January 2012 Quad Cities Technology continued to refine technology operations and campus spaces Additional infrastructure campus learning and campus work space projects are described in the next paragraphs

Goal Completed the following infrastructure projects (Higher Values in Higher Education Goal 1 Action 3)

All Quad Cities Domain Controllers and Physical Servers have been demoted and the services have been migrated over to Virtual Host Servers The entire Quad Cities server infrastructure was upgraded from Windows server 2003 and now runs Virtual Windows 2008 server instances using VM Ware technology and architecture

WQPTrsquos Physical ProTrack Allegiance and Great Plains Database Servers were re-configured and migrated to Virtual VM servers to provide additional stability with network storage and back-up WQPT is also completely transitioned to the WIU-Quad Cities network infrastructure following Spring 2012 relocation to 60th Street

Network Storage arrays have been installed on both 60th amp Riverfront campus server rooms They have been configured and increased to provide for the anticipated future demand from programs requiring expanded Virtual computing power and capabilities

Goal Supported campus learning and work spaces (Higher Values in Higher Education Goal 2 Action 3B)

QC Technology Staff successfully re-configured and upgraded College of Engineering Computer hardware and software to provide for higher-end computing demands In response to increased demand for Video Conferencing capabilities the Riverfront 110 basic conference room was re-evaluated and an additional Polycom Technology was ordered and installed The room has been upgraded and re-classified in Campus Space Master as a VC capable conference room

In response to increased office and space requirements by faculty QC Technology staff evaluated purchased installed and re-purposed the RF220 conference room into a Riverfront faculty commons area with six laptop work-stations and networked printing facilities

In response to the increased demand for real-time interactive participation to crowd overflows during community and institute conference events in the Riverfront 103 and 104 auditoriums three additional plasma screens with audio streaming capability were added to the Goldfarb Atrium and Student Services Lobby area

In order to provide for the two new Physics 211 amp Physics 212 Classes in the Engineering program QC Technology Staff successfully re-purposed Riverfront 122 into a physics lab-appropriate learning space complete with lab workbenches enhanced dual-platform iMac workstations with discipline specific software and a dedicated switch QC Technology Staff also assisted the Physics Department with the timely order and purchase of the entire QC Physics Lab inventory of Lab equipment and supplies

Upon completion of Phase I the QC 60th Street 138 staging area was re-configured Room 138 is now a fully functional instructional computer lab with furniture 18 workstations and an instructor podium QC Technology Staff successfully assisted with the implementation of interior and exterior digital signage systems at Riverfront Campus QC Technology Staff also successfully provided on-time support services in configuring moving and installing technology in numerous new faculty and staff offices and re-configured work spaces in both campuses

Quad Cities Technology and Student Affairs partnered to research install and implement technology that allows the Student Affairs office to connect remotely with students or to connect students with expanded resources available via videoconference to the Macomb campus Text messaging is now available to Linkages students for appointment scheduling and desktop video conferencing has also increased connections between students and student affairs professionals

Goal Increase operational and QC Technology Team efficiency and effectiveness

QC Technology continues to maintain and provide first level response via telephone at extension 62294 and via e-mail at qc-helpdeskwiuedu Monday through Saturday during Lab and Building hours QC Technology also provides electronic classroom video conferencing facilitators to assist Faculty Staff with classes and conferences and also provides tech support to the QC Community for public events held on QC Campus facilities and areas

Goal Provided opportunities for technology staff professional development (Higher Values in Higher Education Goal 1 Action 2d and Goal 5 Action 1l)

All QC Technology Staff members participate in ongoing training on SysAid the newly deployed campus wide help desk management system With funding amp support from QC Administration QC Technology Staff members established individual training accounts and all have 247 access and regularly participate in continuing hardware and software education through the annually subscribed online Lynda Software amp Business Technology Management Learning tools

Christopher David Assistant Director continues to work on Microsoft Windows Server certification upgrades and further his VM Ware training and certification Andrea Allison the QC R amp I (Labs amp HWSW) also continues to work on Windows 7 and Mac OS X Platforms training

Paul Finley the QC Technology Network Communications Specialist continues to work on Cisco Certification During the past year ITSM Michael Weinrich completed a Masterrsquos in Information Technology Assurance amp Security from the University of Maryland Jonathan McKenna QC Data Processing Equipment Technician is enrolled in Western Illinois University and is currently taking Computer Science classes he is working towards achieving his Bachelor Degree

Coffee House Bash New Student Orientation

Liberal Arts amp Sciences Student Organization(LASSO) Zach Wahls Lessons of Love New Student Orientation Trip to Art Institute in Chicago

Society of Accountancy(SOA) Etiquette Dinner New Student Orientation

Society of Business amp Technology(SOBAT) Monthly Presentations New Student Orientation

Society of Educators(SOE) QC Block Party Guest Speaker Sherri Coder New Student Orientation

Student Recreation Association(SRA) QC Block Party Dios De Los Muertos Spin to Win Family Dance Night New Student Orientation

Cultural Organizations

Association of Latin American Students(ALAS) Dios De Los Muertos QC Holiday Party New Student Orientation

Leadership Organizations

Student Government Association(SGA) We Care QC Block Party Blood Drive Habitat for Humanity Movember Angel Tree Manage Your Stress Week New Student Orientation

Professional Organizations

Toastmasters QC Block Party Open Mic Night New Student Orientation

SocialSupport Organizations

UNITY(LGBTQ) New Student Orientation QCAD Valentine Gayla

Quad Cities Student Affairs continues to collaborate with faculty in response to the growing number of students who served or are serving in the military A Veterans committee was formed and is actively working on establishing campus events and programming that meet the needs of campus Veterans

In addition to increased opportunities for student engagement Student Affairs continued to provide campus services and amenities toward the goal of keeping students connected to campus The Student Affairs office expanded hours from 800AM-600PM Monday-Thursday Food options

were available to students faculty and staff including Chick-Fil-A Biaggirsquos Qdoba Mexican Grill and LaFlama

WIU-Quad Cities Student Affairs staff increased participation in professional development activities Staff attended the Iowa Student Personnel Association Conference at Grinnell College both for professional development and to increase Iowa student affairs personnel awareness about WIU-Quad Cities Curtis Williams presented at the ldquoCollege Changes Everything Conferencerdquo in November at Black Hawk College Student Affairs and BRDGS (Building Respect for Diverse Genders and Sexualities) partnered with Quad Citians Affirming Diversity (QCAD) to provide Safe Space training for students faculty and staff Temia Rice Tom Bates and Charla Pratt are each pursuing a masterrsquos degree at WIU-Quad Cities

Efforts to promote student engagement also occur on the WIU-Quad Cities web page All areas of Quad Cities Student Affairs collaborate with Karin Chouinard to ensure current information about on-campus student employment opportunities financial aid and scholarships career services and student activities Charla Pratt was instrumental in working with Karin to update links integrate NetPrice calculator and to simplify navigation and thus the financial aid process Karin also worked with undergraduate and graduate admissions refined academic program information and continued to work with WIU Web Services on innovation accessibility and content management services (CMS) Karin also provides training for users on Omniupdate CMS so individuals can maintain their own departmental or individual web content

FY2014 GOALS

Recruit new students to WIU-Quad Cities and assist with recruitment for Macomb

Increase WIU-Quad Cities rates of student retention through intentional academic advising and student support services

Increase WIU-Quad Cities student engagement and provide holistic services that foster student engagement

Maintain a current accurate accessible and innovative web presence to enhance efforts to recruit retain and engage students faculty staff and the community

Increase opportunities for professional development and community engagement for staff

Identify and utilize technology to create efficient and effective delivery of student services

Hire an Assistant Director Student Services focused on student retention academic support and personal well-being

FY2014 Budget Requests

$50000 Staffing amp Professional Development

$42000 (Continuous) Assistant Director Student Affairs focused on retention academic support and personal well-being

$3000 (Continuous) additional student employee help for expanded 60th Street operation

$5000 (One-time) Professional Developmenttravel for 4 staff to attend ACPA

Student Services also requests to maintain one Graduate Assistant to support student

Total Request $50000

Academic and Instructional Services

FY 2013 Accomplishments

FY2013 Goal Foster communication and collaboration between staff housed in 60th Street and Riverfront

Alison Shook Janet Wilson Emily Pitz and Jean Kenney worked as a team to ensure smooth operation and communication between WIU-Quad Cities campus locations by coordinating campus message boards and cross training to provide comprehensive support for faculty and students at 60th

Street and Riverfront

Alison Shook along with Scott Lawson and Lisa Waller in Macomb contributed to design and testing of a new web-based vehicle reservation resource for faculty and staff Janet Wilson Jean Kenney and Emily Pitz implemented and refined the new online reservation form that expedites communication ensures accuracy and allows users to make reservations when convenient for their schedules

FY2013 Goal Continue to provide faculty instructional support

Each semester Instructional Service staff coordinated and distributed between over 150 course evaluations and throughout the semester coordinated and distributed videoconference course materials between faculty and classroom facilitators

Instructional support is available to faculty 70 hours weekly at Riverfront and 85 hours at 60th

Street which includes day night and weekend services Temia Rice and Janet Wilson coordinate and provide Testing Center services for faculty and students including online exam proctoring make-up exams and disability support accommodation The Testing Center is open weekly for 30 hours at Riverfront and 34 hours at 60th Street

Jean Kenney provided support for College of Business and Technology events such as Discover Western Engineering Supply Chain Management and ABET accreditation celebration Alison Shook and Jean Kenney provided support assistance for position searches including two positions for Assistant Director Student Services Engineering faculty and Office Support Assistant

FY2013 Goal Engage in professional development opportunities (Higher Values in Higher Education Goal 4 Action 2g)

Quad Cities Professional Development Network (Janet Emily Lois)

Civil Service Employees Council (Alison)

FY2014 GOALS

Continue to provide faculty and college instructional support

Engage in professional development opportunities

Foster communication and collaboration across departments buildings and campuses

Quad Cities Technology

Quad Cities Technology FY 2013 Accomplishments

Quad Cities Technology team provides technology services planning installation innovation and ongoing user support for 29 WIU-Quad Cities classrooms 3 instructional computer labs 1 engineering computer lab 5 conference rooms and 4 engineering specific laboratories

Goal Actively participate in Riverfront Campus Phase I completion and Phase II planning and implementation

After Riverfront Campus grand opening in January 2012 Quad Cities Technology continued to refine technology operations and campus spaces Additional infrastructure campus learning and campus work space projects are described in the next paragraphs

Goal Completed the following infrastructure projects (Higher Values in Higher Education Goal 1 Action 3)

All Quad Cities Domain Controllers and Physical Servers have been demoted and the services have been migrated over to Virtual Host Servers The entire Quad Cities server infrastructure was upgraded from Windows server 2003 and now runs Virtual Windows 2008 server instances using VM Ware technology and architecture

WQPTrsquos Physical ProTrack Allegiance and Great Plains Database Servers were re-configured and migrated to Virtual VM servers to provide additional stability with network storage and back-up WQPT is also completely transitioned to the WIU-Quad Cities network infrastructure following Spring 2012 relocation to 60th Street

Network Storage arrays have been installed on both 60th amp Riverfront campus server rooms They have been configured and increased to provide for the anticipated future demand from programs requiring expanded Virtual computing power and capabilities

Goal Supported campus learning and work spaces (Higher Values in Higher Education Goal 2 Action 3B)

QC Technology Staff successfully re-configured and upgraded College of Engineering Computer hardware and software to provide for higher-end computing demands In response to increased demand for Video Conferencing capabilities the Riverfront 110 basic conference room was re-evaluated and an additional Polycom Technology was ordered and installed The room has been upgraded and re-classified in Campus Space Master as a VC capable conference room

In response to increased office and space requirements by faculty QC Technology staff evaluated purchased installed and re-purposed the RF220 conference room into a Riverfront faculty commons area with six laptop work-stations and networked printing facilities

In response to the increased demand for real-time interactive participation to crowd overflows during community and institute conference events in the Riverfront 103 and 104 auditoriums three additional plasma screens with audio streaming capability were added to the Goldfarb Atrium and Student Services Lobby area

In order to provide for the two new Physics 211 amp Physics 212 Classes in the Engineering program QC Technology Staff successfully re-purposed Riverfront 122 into a physics lab-appropriate learning space complete with lab workbenches enhanced dual-platform iMac workstations with discipline specific software and a dedicated switch QC Technology Staff also assisted the Physics Department with the timely order and purchase of the entire QC Physics Lab inventory of Lab equipment and supplies

Upon completion of Phase I the QC 60th Street 138 staging area was re-configured Room 138 is now a fully functional instructional computer lab with furniture 18 workstations and an instructor podium QC Technology Staff successfully assisted with the implementation of interior and exterior digital signage systems at Riverfront Campus QC Technology Staff also successfully provided on-time support services in configuring moving and installing technology in numerous new faculty and staff offices and re-configured work spaces in both campuses

Quad Cities Technology and Student Affairs partnered to research install and implement technology that allows the Student Affairs office to connect remotely with students or to connect students with expanded resources available via videoconference to the Macomb campus Text messaging is now available to Linkages students for appointment scheduling and desktop video conferencing has also increased connections between students and student affairs professionals

Goal Increase operational and QC Technology Team efficiency and effectiveness

QC Technology continues to maintain and provide first level response via telephone at extension 62294 and via e-mail at qc-helpdeskwiuedu Monday through Saturday during Lab and Building hours QC Technology also provides electronic classroom video conferencing facilitators to assist Faculty Staff with classes and conferences and also provides tech support to the QC Community for public events held on QC Campus facilities and areas

Goal Provided opportunities for technology staff professional development (Higher Values in Higher Education Goal 1 Action 2d and Goal 5 Action 1l)

All QC Technology Staff members participate in ongoing training on SysAid the newly deployed campus wide help desk management system With funding amp support from QC Administration QC Technology Staff members established individual training accounts and all have 247 access and regularly participate in continuing hardware and software education through the annually subscribed online Lynda Software amp Business Technology Management Learning tools

Christopher David Assistant Director continues to work on Microsoft Windows Server certification upgrades and further his VM Ware training and certification Andrea Allison the QC R amp I (Labs amp HWSW) also continues to work on Windows 7 and Mac OS X Platforms training

Paul Finley the QC Technology Network Communications Specialist continues to work on Cisco Certification During the past year ITSM Michael Weinrich completed a Masterrsquos in Information Technology Assurance amp Security from the University of Maryland Jonathan McKenna QC Data Processing Equipment Technician is enrolled in Western Illinois University and is currently taking Computer Science classes he is working towards achieving his Bachelor Degree

were available to students faculty and staff including Chick-Fil-A Biaggirsquos Qdoba Mexican Grill and LaFlama

WIU-Quad Cities Student Affairs staff increased participation in professional development activities Staff attended the Iowa Student Personnel Association Conference at Grinnell College both for professional development and to increase Iowa student affairs personnel awareness about WIU-Quad Cities Curtis Williams presented at the ldquoCollege Changes Everything Conferencerdquo in November at Black Hawk College Student Affairs and BRDGS (Building Respect for Diverse Genders and Sexualities) partnered with Quad Citians Affirming Diversity (QCAD) to provide Safe Space training for students faculty and staff Temia Rice Tom Bates and Charla Pratt are each pursuing a masterrsquos degree at WIU-Quad Cities

Efforts to promote student engagement also occur on the WIU-Quad Cities web page All areas of Quad Cities Student Affairs collaborate with Karin Chouinard to ensure current information about on-campus student employment opportunities financial aid and scholarships career services and student activities Charla Pratt was instrumental in working with Karin to update links integrate NetPrice calculator and to simplify navigation and thus the financial aid process Karin also worked with undergraduate and graduate admissions refined academic program information and continued to work with WIU Web Services on innovation accessibility and content management services (CMS) Karin also provides training for users on Omniupdate CMS so individuals can maintain their own departmental or individual web content

FY2014 GOALS

Recruit new students to WIU-Quad Cities and assist with recruitment for Macomb

Increase WIU-Quad Cities rates of student retention through intentional academic advising and student support services

Increase WIU-Quad Cities student engagement and provide holistic services that foster student engagement

Maintain a current accurate accessible and innovative web presence to enhance efforts to recruit retain and engage students faculty staff and the community

Increase opportunities for professional development and community engagement for staff

Identify and utilize technology to create efficient and effective delivery of student services

Hire an Assistant Director Student Services focused on student retention academic support and personal well-being

FY2014 Budget Requests

$50000 Staffing amp Professional Development

$42000 (Continuous) Assistant Director Student Affairs focused on retention academic support and personal well-being

$3000 (Continuous) additional student employee help for expanded 60th Street operation

$5000 (One-time) Professional Developmenttravel for 4 staff to attend ACPA

Student Services also requests to maintain one Graduate Assistant to support student

Total Request $50000

Academic and Instructional Services

FY 2013 Accomplishments

FY2013 Goal Foster communication and collaboration between staff housed in 60th Street and Riverfront

Alison Shook Janet Wilson Emily Pitz and Jean Kenney worked as a team to ensure smooth operation and communication between WIU-Quad Cities campus locations by coordinating campus message boards and cross training to provide comprehensive support for faculty and students at 60th

Street and Riverfront

Alison Shook along with Scott Lawson and Lisa Waller in Macomb contributed to design and testing of a new web-based vehicle reservation resource for faculty and staff Janet Wilson Jean Kenney and Emily Pitz implemented and refined the new online reservation form that expedites communication ensures accuracy and allows users to make reservations when convenient for their schedules

FY2013 Goal Continue to provide faculty instructional support

Each semester Instructional Service staff coordinated and distributed between over 150 course evaluations and throughout the semester coordinated and distributed videoconference course materials between faculty and classroom facilitators

Instructional support is available to faculty 70 hours weekly at Riverfront and 85 hours at 60th

Street which includes day night and weekend services Temia Rice and Janet Wilson coordinate and provide Testing Center services for faculty and students including online exam proctoring make-up exams and disability support accommodation The Testing Center is open weekly for 30 hours at Riverfront and 34 hours at 60th Street

Jean Kenney provided support for College of Business and Technology events such as Discover Western Engineering Supply Chain Management and ABET accreditation celebration Alison Shook and Jean Kenney provided support assistance for position searches including two positions for Assistant Director Student Services Engineering faculty and Office Support Assistant

FY2013 Goal Engage in professional development opportunities (Higher Values in Higher Education Goal 4 Action 2g)

Quad Cities Professional Development Network (Janet Emily Lois)

Civil Service Employees Council (Alison)

FY2014 GOALS

Continue to provide faculty and college instructional support

Engage in professional development opportunities

Foster communication and collaboration across departments buildings and campuses

Quad Cities Technology

Quad Cities Technology FY 2013 Accomplishments

Quad Cities Technology team provides technology services planning installation innovation and ongoing user support for 29 WIU-Quad Cities classrooms 3 instructional computer labs 1 engineering computer lab 5 conference rooms and 4 engineering specific laboratories

Goal Actively participate in Riverfront Campus Phase I completion and Phase II planning and implementation

After Riverfront Campus grand opening in January 2012 Quad Cities Technology continued to refine technology operations and campus spaces Additional infrastructure campus learning and campus work space projects are described in the next paragraphs

Goal Completed the following infrastructure projects (Higher Values in Higher Education Goal 1 Action 3)

All Quad Cities Domain Controllers and Physical Servers have been demoted and the services have been migrated over to Virtual Host Servers The entire Quad Cities server infrastructure was upgraded from Windows server 2003 and now runs Virtual Windows 2008 server instances using VM Ware technology and architecture

WQPTrsquos Physical ProTrack Allegiance and Great Plains Database Servers were re-configured and migrated to Virtual VM servers to provide additional stability with network storage and back-up WQPT is also completely transitioned to the WIU-Quad Cities network infrastructure following Spring 2012 relocation to 60th Street

Network Storage arrays have been installed on both 60th amp Riverfront campus server rooms They have been configured and increased to provide for the anticipated future demand from programs requiring expanded Virtual computing power and capabilities

Goal Supported campus learning and work spaces (Higher Values in Higher Education Goal 2 Action 3B)

QC Technology Staff successfully re-configured and upgraded College of Engineering Computer hardware and software to provide for higher-end computing demands In response to increased demand for Video Conferencing capabilities the Riverfront 110 basic conference room was re-evaluated and an additional Polycom Technology was ordered and installed The room has been upgraded and re-classified in Campus Space Master as a VC capable conference room

In response to increased office and space requirements by faculty QC Technology staff evaluated purchased installed and re-purposed the RF220 conference room into a Riverfront faculty commons area with six laptop work-stations and networked printing facilities

In response to the increased demand for real-time interactive participation to crowd overflows during community and institute conference events in the Riverfront 103 and 104 auditoriums three additional plasma screens with audio streaming capability were added to the Goldfarb Atrium and Student Services Lobby area

In order to provide for the two new Physics 211 amp Physics 212 Classes in the Engineering program QC Technology Staff successfully re-purposed Riverfront 122 into a physics lab-appropriate learning space complete with lab workbenches enhanced dual-platform iMac workstations with discipline specific software and a dedicated switch QC Technology Staff also assisted the Physics Department with the timely order and purchase of the entire QC Physics Lab inventory of Lab equipment and supplies

Upon completion of Phase I the QC 60th Street 138 staging area was re-configured Room 138 is now a fully functional instructional computer lab with furniture 18 workstations and an instructor podium QC Technology Staff successfully assisted with the implementation of interior and exterior digital signage systems at Riverfront Campus QC Technology Staff also successfully provided on-time support services in configuring moving and installing technology in numerous new faculty and staff offices and re-configured work spaces in both campuses

Quad Cities Technology and Student Affairs partnered to research install and implement technology that allows the Student Affairs office to connect remotely with students or to connect students with expanded resources available via videoconference to the Macomb campus Text messaging is now available to Linkages students for appointment scheduling and desktop video conferencing has also increased connections between students and student affairs professionals

Goal Increase operational and QC Technology Team efficiency and effectiveness

QC Technology continues to maintain and provide first level response via telephone at extension 62294 and via e-mail at qc-helpdeskwiuedu Monday through Saturday during Lab and Building hours QC Technology also provides electronic classroom video conferencing facilitators to assist Faculty Staff with classes and conferences and also provides tech support to the QC Community for public events held on QC Campus facilities and areas

Goal Provided opportunities for technology staff professional development (Higher Values in Higher Education Goal 1 Action 2d and Goal 5 Action 1l)

All QC Technology Staff members participate in ongoing training on SysAid the newly deployed campus wide help desk management system With funding amp support from QC Administration QC Technology Staff members established individual training accounts and all have 247 access and regularly participate in continuing hardware and software education through the annually subscribed online Lynda Software amp Business Technology Management Learning tools

Christopher David Assistant Director continues to work on Microsoft Windows Server certification upgrades and further his VM Ware training and certification Andrea Allison the QC R amp I (Labs amp HWSW) also continues to work on Windows 7 and Mac OS X Platforms training

Paul Finley the QC Technology Network Communications Specialist continues to work on Cisco Certification During the past year ITSM Michael Weinrich completed a Masterrsquos in Information Technology Assurance amp Security from the University of Maryland Jonathan McKenna QC Data Processing Equipment Technician is enrolled in Western Illinois University and is currently taking Computer Science classes he is working towards achieving his Bachelor Degree

Academic and Instructional Services

FY 2013 Accomplishments

FY2013 Goal Foster communication and collaboration between staff housed in 60th Street and Riverfront

Alison Shook Janet Wilson Emily Pitz and Jean Kenney worked as a team to ensure smooth operation and communication between WIU-Quad Cities campus locations by coordinating campus message boards and cross training to provide comprehensive support for faculty and students at 60th

Street and Riverfront

Alison Shook along with Scott Lawson and Lisa Waller in Macomb contributed to design and testing of a new web-based vehicle reservation resource for faculty and staff Janet Wilson Jean Kenney and Emily Pitz implemented and refined the new online reservation form that expedites communication ensures accuracy and allows users to make reservations when convenient for their schedules

FY2013 Goal Continue to provide faculty instructional support

Each semester Instructional Service staff coordinated and distributed between over 150 course evaluations and throughout the semester coordinated and distributed videoconference course materials between faculty and classroom facilitators

Instructional support is available to faculty 70 hours weekly at Riverfront and 85 hours at 60th

Street which includes day night and weekend services Temia Rice and Janet Wilson coordinate and provide Testing Center services for faculty and students including online exam proctoring make-up exams and disability support accommodation The Testing Center is open weekly for 30 hours at Riverfront and 34 hours at 60th Street

Jean Kenney provided support for College of Business and Technology events such as Discover Western Engineering Supply Chain Management and ABET accreditation celebration Alison Shook and Jean Kenney provided support assistance for position searches including two positions for Assistant Director Student Services Engineering faculty and Office Support Assistant

FY2013 Goal Engage in professional development opportunities (Higher Values in Higher Education Goal 4 Action 2g)

Quad Cities Professional Development Network (Janet Emily Lois)

Civil Service Employees Council (Alison)

FY2014 GOALS

Continue to provide faculty and college instructional support

Engage in professional development opportunities

Foster communication and collaboration across departments buildings and campuses

Quad Cities Technology

Quad Cities Technology FY 2013 Accomplishments

Quad Cities Technology team provides technology services planning installation innovation and ongoing user support for 29 WIU-Quad Cities classrooms 3 instructional computer labs 1 engineering computer lab 5 conference rooms and 4 engineering specific laboratories

Goal Actively participate in Riverfront Campus Phase I completion and Phase II planning and implementation

After Riverfront Campus grand opening in January 2012 Quad Cities Technology continued to refine technology operations and campus spaces Additional infrastructure campus learning and campus work space projects are described in the next paragraphs

Goal Completed the following infrastructure projects (Higher Values in Higher Education Goal 1 Action 3)

All Quad Cities Domain Controllers and Physical Servers have been demoted and the services have been migrated over to Virtual Host Servers The entire Quad Cities server infrastructure was upgraded from Windows server 2003 and now runs Virtual Windows 2008 server instances using VM Ware technology and architecture

WQPTrsquos Physical ProTrack Allegiance and Great Plains Database Servers were re-configured and migrated to Virtual VM servers to provide additional stability with network storage and back-up WQPT is also completely transitioned to the WIU-Quad Cities network infrastructure following Spring 2012 relocation to 60th Street

Network Storage arrays have been installed on both 60th amp Riverfront campus server rooms They have been configured and increased to provide for the anticipated future demand from programs requiring expanded Virtual computing power and capabilities

Goal Supported campus learning and work spaces (Higher Values in Higher Education Goal 2 Action 3B)

QC Technology Staff successfully re-configured and upgraded College of Engineering Computer hardware and software to provide for higher-end computing demands In response to increased demand for Video Conferencing capabilities the Riverfront 110 basic conference room was re-evaluated and an additional Polycom Technology was ordered and installed The room has been upgraded and re-classified in Campus Space Master as a VC capable conference room

In response to increased office and space requirements by faculty QC Technology staff evaluated purchased installed and re-purposed the RF220 conference room into a Riverfront faculty commons area with six laptop work-stations and networked printing facilities

In response to the increased demand for real-time interactive participation to crowd overflows during community and institute conference events in the Riverfront 103 and 104 auditoriums three additional plasma screens with audio streaming capability were added to the Goldfarb Atrium and Student Services Lobby area

In order to provide for the two new Physics 211 amp Physics 212 Classes in the Engineering program QC Technology Staff successfully re-purposed Riverfront 122 into a physics lab-appropriate learning space complete with lab workbenches enhanced dual-platform iMac workstations with discipline specific software and a dedicated switch QC Technology Staff also assisted the Physics Department with the timely order and purchase of the entire QC Physics Lab inventory of Lab equipment and supplies

Upon completion of Phase I the QC 60th Street 138 staging area was re-configured Room 138 is now a fully functional instructional computer lab with furniture 18 workstations and an instructor podium QC Technology Staff successfully assisted with the implementation of interior and exterior digital signage systems at Riverfront Campus QC Technology Staff also successfully provided on-time support services in configuring moving and installing technology in numerous new faculty and staff offices and re-configured work spaces in both campuses

Quad Cities Technology and Student Affairs partnered to research install and implement technology that allows the Student Affairs office to connect remotely with students or to connect students with expanded resources available via videoconference to the Macomb campus Text messaging is now available to Linkages students for appointment scheduling and desktop video conferencing has also increased connections between students and student affairs professionals

Goal Increase operational and QC Technology Team efficiency and effectiveness

QC Technology continues to maintain and provide first level response via telephone at extension 62294 and via e-mail at qc-helpdeskwiuedu Monday through Saturday during Lab and Building hours QC Technology also provides electronic classroom video conferencing facilitators to assist Faculty Staff with classes and conferences and also provides tech support to the QC Community for public events held on QC Campus facilities and areas

Goal Provided opportunities for technology staff professional development (Higher Values in Higher Education Goal 1 Action 2d and Goal 5 Action 1l)

All QC Technology Staff members participate in ongoing training on SysAid the newly deployed campus wide help desk management system With funding amp support from QC Administration QC Technology Staff members established individual training accounts and all have 247 access and regularly participate in continuing hardware and software education through the annually subscribed online Lynda Software amp Business Technology Management Learning tools

Christopher David Assistant Director continues to work on Microsoft Windows Server certification upgrades and further his VM Ware training and certification Andrea Allison the QC R amp I (Labs amp HWSW) also continues to work on Windows 7 and Mac OS X Platforms training

Paul Finley the QC Technology Network Communications Specialist continues to work on Cisco Certification During the past year ITSM Michael Weinrich completed a Masterrsquos in Information Technology Assurance amp Security from the University of Maryland Jonathan McKenna QC Data Processing Equipment Technician is enrolled in Western Illinois University and is currently taking Computer Science classes he is working towards achieving his Bachelor Degree

Quad Cities Technology FY 2013 Accomplishments

Quad Cities Technology team provides technology services planning installation innovation and ongoing user support for 29 WIU-Quad Cities classrooms 3 instructional computer labs 1 engineering computer lab 5 conference rooms and 4 engineering specific laboratories

Goal Actively participate in Riverfront Campus Phase I completion and Phase II planning and implementation

After Riverfront Campus grand opening in January 2012 Quad Cities Technology continued to refine technology operations and campus spaces Additional infrastructure campus learning and campus work space projects are described in the next paragraphs

Goal Completed the following infrastructure projects (Higher Values in Higher Education Goal 1 Action 3)

All Quad Cities Domain Controllers and Physical Servers have been demoted and the services have been migrated over to Virtual Host Servers The entire Quad Cities server infrastructure was upgraded from Windows server 2003 and now runs Virtual Windows 2008 server instances using VM Ware technology and architecture

WQPTrsquos Physical ProTrack Allegiance and Great Plains Database Servers were re-configured and migrated to Virtual VM servers to provide additional stability with network storage and back-up WQPT is also completely transitioned to the WIU-Quad Cities network infrastructure following Spring 2012 relocation to 60th Street

Network Storage arrays have been installed on both 60th amp Riverfront campus server rooms They have been configured and increased to provide for the anticipated future demand from programs requiring expanded Virtual computing power and capabilities

Goal Supported campus learning and work spaces (Higher Values in Higher Education Goal 2 Action 3B)

QC Technology Staff successfully re-configured and upgraded College of Engineering Computer hardware and software to provide for higher-end computing demands In response to increased demand for Video Conferencing capabilities the Riverfront 110 basic conference room was re-evaluated and an additional Polycom Technology was ordered and installed The room has been upgraded and re-classified in Campus Space Master as a VC capable conference room

In response to increased office and space requirements by faculty QC Technology staff evaluated purchased installed and re-purposed the RF220 conference room into a Riverfront faculty commons area with six laptop work-stations and networked printing facilities

In response to the increased demand for real-time interactive participation to crowd overflows during community and institute conference events in the Riverfront 103 and 104 auditoriums three additional plasma screens with audio streaming capability were added to the Goldfarb Atrium and Student Services Lobby area

In order to provide for the two new Physics 211 amp Physics 212 Classes in the Engineering program QC Technology Staff successfully re-purposed Riverfront 122 into a physics lab-appropriate learning space complete with lab workbenches enhanced dual-platform iMac workstations with discipline specific software and a dedicated switch QC Technology Staff also assisted the Physics Department with the timely order and purchase of the entire QC Physics Lab inventory of Lab equipment and supplies

Upon completion of Phase I the QC 60th Street 138 staging area was re-configured Room 138 is now a fully functional instructional computer lab with furniture 18 workstations and an instructor podium QC Technology Staff successfully assisted with the implementation of interior and exterior digital signage systems at Riverfront Campus QC Technology Staff also successfully provided on-time support services in configuring moving and installing technology in numerous new faculty and staff offices and re-configured work spaces in both campuses

Quad Cities Technology and Student Affairs partnered to research install and implement technology that allows the Student Affairs office to connect remotely with students or to connect students with expanded resources available via videoconference to the Macomb campus Text messaging is now available to Linkages students for appointment scheduling and desktop video conferencing has also increased connections between students and student affairs professionals

Goal Increase operational and QC Technology Team efficiency and effectiveness

QC Technology continues to maintain and provide first level response via telephone at extension 62294 and via e-mail at qc-helpdeskwiuedu Monday through Saturday during Lab and Building hours QC Technology also provides electronic classroom video conferencing facilitators to assist Faculty Staff with classes and conferences and also provides tech support to the QC Community for public events held on QC Campus facilities and areas

Goal Provided opportunities for technology staff professional development (Higher Values in Higher Education Goal 1 Action 2d and Goal 5 Action 1l)

All QC Technology Staff members participate in ongoing training on SysAid the newly deployed campus wide help desk management system With funding amp support from QC Administration QC Technology Staff members established individual training accounts and all have 247 access and regularly participate in continuing hardware and software education through the annually subscribed online Lynda Software amp Business Technology Management Learning tools

Christopher David Assistant Director continues to work on Microsoft Windows Server certification upgrades and further his VM Ware training and certification Andrea Allison the QC R amp I (Labs amp HWSW) also continues to work on Windows 7 and Mac OS X Platforms training

Paul Finley the QC Technology Network Communications Specialist continues to work on Cisco Certification During the past year ITSM Michael Weinrich completed a Masterrsquos in Information Technology Assurance amp Security from the University of Maryland Jonathan McKenna QC Data Processing Equipment Technician is enrolled in Western Illinois University and is currently taking Computer Science classes he is working towards achieving his Bachelor Degree

In order to provide for the two new Physics 211 amp Physics 212 Classes in the Engineering program QC Technology Staff successfully re-purposed Riverfront 122 into a physics lab-appropriate learning space complete with lab workbenches enhanced dual-platform iMac workstations with discipline specific software and a dedicated switch QC Technology Staff also assisted the Physics Department with the timely order and purchase of the entire QC Physics Lab inventory of Lab equipment and supplies

Upon completion of Phase I the QC 60th Street 138 staging area was re-configured Room 138 is now a fully functional instructional computer lab with furniture 18 workstations and an instructor podium QC Technology Staff successfully assisted with the implementation of interior and exterior digital signage systems at Riverfront Campus QC Technology Staff also successfully provided on-time support services in configuring moving and installing technology in numerous new faculty and staff offices and re-configured work spaces in both campuses

Quad Cities Technology and Student Affairs partnered to research install and implement technology that allows the Student Affairs office to connect remotely with students or to connect students with expanded resources available via videoconference to the Macomb campus Text messaging is now available to Linkages students for appointment scheduling and desktop video conferencing has also increased connections between students and student affairs professionals

Goal Increase operational and QC Technology Team efficiency and effectiveness

QC Technology continues to maintain and provide first level response via telephone at extension 62294 and via e-mail at qc-helpdeskwiuedu Monday through Saturday during Lab and Building hours QC Technology also provides electronic classroom video conferencing facilitators to assist Faculty Staff with classes and conferences and also provides tech support to the QC Community for public events held on QC Campus facilities and areas

Goal Provided opportunities for technology staff professional development (Higher Values in Higher Education Goal 1 Action 2d and Goal 5 Action 1l)

All QC Technology Staff members participate in ongoing training on SysAid the newly deployed campus wide help desk management system With funding amp support from QC Administration QC Technology Staff members established individual training accounts and all have 247 access and regularly participate in continuing hardware and software education through the annually subscribed online Lynda Software amp Business Technology Management Learning tools

Christopher David Assistant Director continues to work on Microsoft Windows Server certification upgrades and further his VM Ware training and certification Andrea Allison the QC R amp I (Labs amp HWSW) also continues to work on Windows 7 and Mac OS X Platforms training

Paul Finley the QC Technology Network Communications Specialist continues to work on Cisco Certification During the past year ITSM Michael Weinrich completed a Masterrsquos in Information Technology Assurance amp Security from the University of Maryland Jonathan McKenna QC Data Processing Equipment Technician is enrolled in Western Illinois University and is currently taking Computer Science classes he is working towards achieving his Bachelor Degree

Quad Cities Technology participates on Macomb-based uTech Advisory Group Cabinet Committee Change Management Advisory Security Committee monthly Technology Planning and Budget Digital Signage Exploration Team Web Accessibility Committee Mobile Computing Task Force uTech Lab Committee Technology Implementation Team and uTech Communication Committee Quad Cities Technology also participates in WIU-Quad Cities based Facilities Implementation Team Phase II Steering Committee Staff Coordination Team and the Phase II Technology Sub-committee

Quad Cities Technology FY2014 Goals

Actively participate in Riverfront Campus Phase I completion and Phase II planning and implementation

Complete the following infrastructure projects (Higher Values in Higher Education Goal 1 Action 3)

Support campus learning and work spaces (Higher Values in Higher Education Goal 2 Action 3B)

Complete the following goals aimed at increasing operational and QC Technology Team efficiency and effectiveness

Provide opportunities for technology staff professional development (Higher Values in Higher Education Goal 1 Action 2d and Goal 5 Action 1l)

FY2014 Budget Requests

$26200 Staffing amp Professional Development

$20000 (Continuous) HelpDesk Student Employees (20 hours weekly each)

$2000 (One-time) Lyndacom Training Renewal

$4200 (Continuous) Audit for additional responsibilities (Data Processing Equipment Technician I)

$61000 Equipment Upgrades

$6000 (One-time) Polycom HDX8000

$22400 (One-time) Mobile Laptop Cart 60th Street

$33600 (One-time) Mobile Laptop Cart Riverfront

Total Request $87200