WENDY M WILLIAMS – MBA, PMP, MCSE1055 Pine St.Nashville, TN 37203(615) 410-1909wendywill2517@gmail.com

COMPUTER SKILLS / EXPERIENCE / TRAINING / CERTIFICATIONS• Master’s Degree in Business Administration [MBA] (Middle Tennessee State University)• Bachelor of Science in I.T. (Summa Cum Laude) [GPA: 3.96] (Herzing University)• PMP Certified (Project Management Professional)• Certified Agile ScrumMaster (4+ years experience as ScrumMaster)• Deloitte – CIO Institute, Management Development Program• Harvard Business School – Leadership Essentials Certified, Management Essentials

Certified• ITIL v3 Certified, COBIT 4.1 Certified, IT Project+ Certified, Network+ and A+ Certified• MCSE (Microsoft Certified Systems Engineer)• HTML5, CSS3, Javascript, JQuery, MongoDB, Angular, Node

SKILLS / STRENGTHS / HIGHLIGHTS• 16+ years’ experience within corporate environment managing multiple projects/technologies• Experienced in managing large/complex capital projects/programs $10 million+ and 60K hours+ • Experienced in managing 80+ cross-functional project team members across countries/time zones• Experienced in managing large SAP, .net, open source and mobile program implementations • IT Consulting experience for global technology company • Selected by Deloitte Executive leadership as member of the CIO Institute Fall 2012 Class• Experienced in managing large project / program budgets

PROFESSIONAL EXPERIENCEZYCRON / (SR PROJECT MGR for NASHVILLE ELECTRIC SERVICE) Nashville, TN (2016)

• Create and manage overall processes for the new PMO at NES• Manage IT software development thread for the Google Fiber Program• Manage multiple cyber security projects including end point protection system rollout• Spearhead creation of user provisioning / de-provisioning processes for NES• Facilitate and own budget process for the IT Department ($20MM+)

DEVMOUNTAIN / STUDENT (DEV BOOTCAMP) Provo, UT (July 2015 – October 2015)• Full stack MEAN Developer (Mongo, Express, Angular, Node, HTML5, CSS3, JavaScript)• Created social media site Pertz and utilized all aspects of the SDLC (i.e.-user stories, mock-ups)• Co-created Come Teach Us application using WebRTC for developers to pair program and get

questions answered using video chat rooms, audio and file sharing.

WILLIS / SR PROJECT MANAGER Nashville, TN (Sept. 2014 – July 2015)• Program Manager for WINS (Willis Insurance Notification System)• Produced product roadmap for Certificate Center to consolidate to a single technology platform• Responsible for vendor management and driving vendor selection• Customer-facing liaison between Internal Technology Services and the client

DELOITTE SERVICES, LP/ SR PROJECT MANAGER Hermitage, TN (Dec. 2007 – Aug. 2014)• Managed major transformational Talent and Finance Programs incorporating mobile strategies

• Creating guidelines and led “escalation initiative” and trained employees company wide • Led Global Initiative for the US ITS PMO to consolidate PMO processes with multiple PMOs• Led re-write initiative of all SDLC processes for Internal Technology Services• Developed Quality, Risk, Change, Issues, Procurement and Communications Management Plans• Mentored other Project Managers and lead/execute multiple process improvement initiatives

ZYCRON (CONTRACTOR FOR DELOITTE SERVICES, LP) Nashville, TN (Jun 2007 – Dec.2007)• Worked as Project Coordinator until being hired full-time by Deloitte Services, LP

DIALOGIC COMMUNICATIONS CORPORATION/PROJECT MANAGER Franklin, TN (Nov. 2005 – June 2007)

• Customer facing liaison between the Shared Hosting Group and external customers• Installed, configured and tested software in a Shared Hosting Environment

EFC SYSTEMS/SOFTWARE ANALYST Smyrna, TN (June 2005 – Nov. 2005)• Traveled on-site to TN Cooperatives to upgrade, install and train users on point-of-sale software• Provided remote and on-site technical support for both corporate and county TN Cooperatives

HI-TECH INNOVATIONS/SPECIAL PROJECTS PLANNER Nashville, TN (Jan. 2005 – June 05)• Scheduled, organized, & successfully executed special Projects for Sales/Marketing/Install Dept.• Assisted with procurement and delivery of installation equipment for the end users• Provided in-house network and hardware technical support

COMMAND ALKON INCORPORATED / CONSULTANT Birmingham, AL (June 2004 – Jan. 05)• Developed and implemented installation services and support for all COMMAND series apps• Directly interfaced with customers in a consulting role to install, troubleshoot and/or upgrade

software at the customer’s site

LOGISTA / SENIOR PROJECT MANAGER Birmingham, AL (December 2002 – June 2004)• Developed technical documentation and processes for TruGreen Chemlawn 2004 Rollout• Managed AmSouth Bank’s 2003-2004 New Branch Installation Program for Logista• Managed 25+ technicians on projects in the financial industry equaling over $1 million• Interacted and served as a liaison between Logista team members and senior AmSouth Mgmt• Managed all project billing and project budgeting for Logista / AmSouth projects

COMMUNITY INVOLVEMENT• Chaired Willis Inclusion Committee, Co-Chair Deloitte Diversity and Inclusion Committee,

Deloitte Women’s Initiative Committee Member, Junior Achievement Mentor, DECA Competitive Judge, Operation Dragon Fire Committee – Functional and Technical Considerations Workgroup_ http://odf.nvoad.org/