Introduction

Our Vision for providing quality care became reality in 2006 when Wellbeing Care Group Started providing residential care in its first location Southernwood House in Lincolnshire. With the success of this first acquisition two further residential care homes were acquired in the following year, with the second home Chevington House also in Lincolnshire, and the third The Broughtons in Manchester.

Over the following few years the company had seen major changes in Social Care that would have a significant impact on how care was to be delivered. Many of the changes experienced stemmed from how the industry was regulated, to how the industry was funded. These changes have meant that the types of care that had predominantly been addressed by residential type settings have since been in decline and a preference to providing care within peoples own homes has been recognised and encouraged.

We believe that every individual and their family have differing circumstances, and therefore a more complete service needed to be offered. There are very few private companies or organisations that offer continuity

of care and support. Often care provisions offered by companies tend to specialise in one or two areas of care, for example Residential and Nursing Care, Domiciliary Home Care or Day Care Centres. Support and Training is often provided by organisations and charities. Hot meals by food companies, domestic and handyman services by property maintenance companies, so on and so forth.

Our understanding and experience over that last few years has highlighted that within reason we have had to manage most if not all the supporting needs mentioned above. After a new vision and insight to the changing needs of our clients we could offer a complete care package that would prevent the

disparities in the provision of Social Care support.

Wellbeing Care Group now specialise in the continuity of care, we are therefore able to offer most of the care and support services needed by our clients. As we are able to offer short stays and respite services in our homes, this can then be supported by the same care being delivered in the clients own homes. If the situation arises that support in the clients own home is no longer feasible, whether that be due to inappropriate space or accommodation and equipment, or the financial constraints of the level of support needed, then transition to our residential homes might be a solution. The continuity is guaranteed as we always utilise the same care staff within our residential homes, as we do in our homecare and live in care. This service would also be relevant for those clients that choose to have Day Care or hot meal services.

We also recognise the tremendous difficulties that both the clients and their families face, therefore we also ensure that we are able to support, mentor and train those that have this responsibility. Imagine that someone has decided to come into one of our homes for Day Care, this would be providing the client with a great social environment and relieving the family carer with some daily respite, but over time and with so many age related conditions, the family member finds it increasingly difficult to manage the care. Often the reasons for difficulty in managing care is a lack of knowledge and support, we would be able to provide relevant support, advice and training for these family members to better cope with their situation.

The benefits of choosing Wellbeing Care Group for your Social and Care needs will become very transparent when you have built a relationship with our dedicated staff. There will be very little that we cannot do for our clients, from the first day that we take on the care package to the very last days of someone’s beautiful life.

We are a fresh approach to the health and social care market, with lots of energy and drive to become a standard. The Directors and Managers of Wellbeing Care Group are very passionate about delivering great care and being recognised as the company that lives up to its slogan, “Caring for your future wellbeing”.

Care Scenarios

When the first step, the decision to seek support from a care provider is taken, there will be many questions from how much support is needed, to how it will link to the life that I wish to lead.

We have developed some scenarios that you might be able to relate to and some questions to which type and level of support that may be taken.

You have decided that you would like to get out once or twice a week to join like-minded individuals in a • similar social predicament. You can arrange to be picked up after 9.00 and arrive at our residential home, where you could have a late breakfast or brunch to start, or just a nice cuppa. You might want to join in the morning’s activity, at noon you can enjoy a hearty dinner. After dinner you could request to have assistance with a shower. Late afternoon you want to rest and read a local paper before you have a light afternoon tea. Your transport arrives around 4-5 pm and you are escorted back home.You have the need for assistance in the mornings and at night to ensure that you are safely transferred to • bed and help to get changed. You can opt to have home call assistance where one of our care team help you to get up and washed, and ready for the day ahead, the carer could pop back at lunch and either bring a hot meal freshly prepared from the residential home or help prepare your own at Lunch time, and once again a carer pops in to assist with getting you changed and back into bed in the evening.You may have had an unfortunate fall, and after discharge from the hospital, it is quite clear that although • you may have been completely self sufficient prior to any accident, that now your mobility is quite restrictive, and without the support of a family member it is very difficult to climb the stairs at home to bed. You are finding it impossible to stand for any period of time, so cooking a meal proves to be difficult. You might opt to take up respite in one of our homes whilst your body recuperates from what might be a couple of weeks of complete rest. We then take care of all your needs, you can sit back and let your body heal quicker.You might now be living with your family who are your main carers, however it is that time of year, and they • have booked to go seek some sunny sandy beach abroad for a two week period. Normally they take care of all your care needs, as you are unable to move without assistance. You have many options, from timed home care, live in care, respite care in the residential home, or even a mix, with day care during the day at our residential home, and a bit of support getting in and out of bed from our Home care team. You might be a couple in the same scenario, and would prefer to stay at home, and have full one to one support from our live in care team for the two weeks; this might mean that none of your normal routine is affected.You normally have a friend or family member that carries out your domestic chores, and assists with your • cooking; however they are taken ill and cannot provide the normal support you have been receiving. Our domestic care team pop over once or twice a week and help keep the house tidy, clean the bathrooms, and tidy up the driveway from the falling leafs in autumn. The hot meal provision drops off a hot dinner at lunch and a cold buffet meal for the evening. Whilst you are having your dinner you get inspiration to change the colour of your dining room to combat the cold winter that is looming. Our maintenance handy man books in the following week to paint your dining room.Your elderly father has for some time now been • dealing with dementia, at first it was just the little things that showed, like forgetfulness and little co-ordination problems, but as time has gone on the little things have developed into a life changing scenario for both your father and your family, as he can no longer be left on his own, and he has to be assisted with all basic life skills 24 hours a day. Your family home cannot cope with the type of support that he now needs, as specialist equipment needs to be used for moving and handling, and the constraints of your own life prevent you in providing the type of care that is required. Our care homes are designed specifically to cater for dementia, as all our staff have the right professional support to provide both your father and your family. You might opt to have live in

Residential Care

W ellbeing care Group offer residential care in one of three locations. Each of these locations are managed by their respective managers and support staff. We take pride in ensuring that each of our homes are a “home” to the residents that live within them.

When a decision has been made to move into a residential care home, it is often one of the most difficult decisions that any person or family will make. It is therefore absolutely essential to make sure that the perfect home is chosen. The main considerations taken on choosing the right home will be:

The history and quality of care• The ability to carry out the appropriate support• The standards of the home• The location of the home• The reputation of the home• The cost of care•

Wellbeing Care Groups homes are defined by the same considerations that an individual will take in making this choice. We pride ourselves on continually assessing the quality of care, standard of our homes, and good value for the care that is provided. This will always ensure that we maintain the reputation that is earnt from the dedication and hard work our staff provide.

Each of our homes have gained their own character that make them unique, just like your own home would be.

1. Chevington HouseLocated just a few footsteps away from the historic market town of Bourne. Chevington house is a little gem of a home with just 16 rooms, a real warm environment which is enjoyed by both its residents and family. If you wanted to stay in a real “home from home” every detail epitomises a classically designed home from its traditional lounges to the beautiful gardens that can be seen from the traditional conservatory. At the rear of the gardens which have wonderful access from the home a stunning Weeping Willow encapsulates the timeless essences of a real garden.Accommodation is provided with or without ensuite facilities, as well as a couple’s suite. We also accommodate private and social service funded residents. Care for dementia and physical disabilities are specialisms which the care staff pride their

experience on.

2. Southernwood HouseOur residential home is located within a short walk to the historic town centre of Spalding. Southernwood House symbolizes the feeling of ‘home from home’ as all residents have the choice to furnish their private rooms. The home has a warm, vibrant and welcoming atmosphere. The home has two tranquil dining areas, two separate relaxing lounges and a small bright summer annex, being used by residents and their guests throughout the day. There is a secure large picturesque sensory garden to the rear of the property. We offer a home to 28 residents with different care needs from dementia to physical disabilities. The home can offer accommodation with single en-suite rooms, rooms with assisted shower rooms, and a couple’s suite. There are rooms which can accommodate residents that are funded through social services as well as private suites.

3. The BroughtonsA purpose built facility for residential care, The Broughtons aim to create a homely, friendly and caring environment for our residents. We promote independence, dignity and self respect through offering choice, privacy, and by nurturing daily living skills and providing meaningful activities. We aim towards a better quality of life, through the person centred approach, acknowledging each individuals needs and expectations. The Broughtons creates a real community spirit within the home, with many facilities including different themed lounges throughout the building, including a reminiscent lounge, smoking room and conservatory. We have our own hairdressing room, treatment rooms and IT room. All staff are qualified in providing Dementia Care, and End of Life Care through specialist training. There are 39 resident’s rooms most with en-suite facilities, and generous room sizes, The Broughtons has been recognised locally by its success in promoting independence for its residents. The Broughtons specialises in dementia care, physical disability and mental health.

Home Care

W ellbeing’s Home Care Service is often one of the biggest decisions that a family might make, it is usually the first step in assisted living. Home care provides clients a piece of mind and assurance in maintaining independence with professional support. The support can come in many different packages dependant on the level of assistance needed, it can be from as little as one hour of

domestic assistance each week, to full one to one live in care 24 hours a day.

The key to Home Care is providing just the right amount of support to assist an individual to continue living full and happy lives with minimum disruption.

Once a decision has been made to seek support from Wellbeing Care Group, we initiate an assessment to gain a full understanding of the type of support needed. The initial assessment is carried out by our experienced Managers who will ensure that a compassionate visit to engage the type of support which is best suited to the

individual is placed within a care plan. The assessment always ensures that regardless of how little or much care may be required, the support plan will provide the individual the right amount of support to live a dignified life. The most important contributing factor in the support plan is creating the perfect balance of support and companionship coupled with the right carer to be able to build the type of bond that allows the individual to feel comfortable.

The level of support needed is defined within the plan of care, however we know that this support can and will vary over time, therefore the care plan is a live document, which changes as the individuals needs change. The process of changing the care needs is part and parcel of the support that is delivered, there will never be a time when the

level of support required differs from the level of care being delivered. The responsibility of these support mechanisms will be monitored by the person delivering the support and their manager. We therefore ensure that transparent communication is fundamental to delivering the care, and this will be managed by continual interaction between both the manager and the individual receiving the care.

L ive in care from Wellbeing Care Group is a home service which allows you, or your loved one, to stay at home in familiar and relaxed surroundings with an incomparable level of one to one support. Embracing personal care, housekeeping and companionship, it is a direct alternative to residential care that empowers you to retain control and independence.

Your professional live in carer works with you to meet your personal needs and wishes, following an individually designed support plan that is put together by our Care Managers. Your care is arranged on your terms and is designed to meet existing preferences for meals and eating times, naps and hobbies as well as established medication and care routines. And as your needs change, our one to one care has the flexibility to evolve with you.

Experience has shown us that finding the right person to support you is the single most important factor in getting it right. Great care is taken in providing you with the most appropriate carer. It may be that you require:-

a carer with a certain level of experience and/or specialist training• a carer who can drive• a choice of male or female carers to support your personal care needs• somebody who shares a hobby or interest• a carer who is comfortable looking after your animals•

Wellbeing’s carers all have specialist training to match their compassionate, caring natures; it takes a special sort of person to be a live in carer and we’re proud of the supportive and trusted individuals on our team. As all our care team have been employed to work within our residential settings we can guarantee that you will never be provided with a carer that we have not worked with on close supervision in our care homes, allowing you peace of mind that we only allow the most suitable and professional carers out into the community. Once more the carers that are out in the community will always continue to work in our care home environments; this ensures that supervisions on their care standards are maintained.

Fulltime one to one care

Wellbeing Care group live in care also ensures that you are given specialist one to one attention throughout the day. The greatest benefit being that you are able to build a valuable rapport with our carers, who will be able to tailor the support that is given from genuine understanding of the client’s needs.

Live in Care

Day Care

T he provision of day care is normally seen as respite for individuals that are looking for additional support throughout the day. This often tends to be a great way of getting respite from the daily routine that either individuals requiring care or the family’s providing it experience. The social aspect of day care is one of the main reasons that someone might consider coming into care. Having the constraints

that many elderly face, whether that be of isolation, inability to carry out basic care, or having working families that may not always be available during a working day. There are many reasons to consider Day Care, as it is a great solution to promoting independence and quality of life without the need to surrender life at home. There is a whole host of services offered with day care other than the social aspect of getting out of the house. We are able to arrange transport either on the care homes specifically designed minibus with disabled access, or a local taxi firm.

Once you arrive at one of our residential homes, you have access to all the facilities available to our permanent residents, this could be joining in the daily activities, meal times, hairdressers or chiropodists. You might want to take advantage of having a bath or shower in our specially adapted bathrooms, whether that be on your own or assisted. You may have booked to go out on one of our great day breaks.

Day care provides the opportunity to engage with others and maintain a community for adults within the vicinity of our residential homes. Quality of life for both the individual and the families that support them are what we aim to achieve, as we can support the care that is required as well as assist families with all that encompasses the care of their loved ones.

Support Services

There are a whole host of supporting services offered by Wellbeing Care Group. We have the expertise, experience and person power to deal with everyday issues that may affect or contribute to the difficulties of caring for an elderly person.

We can help support:

Domestic Duties within your home• Handyman Services• Hot Meal Provisions• Laundering and Ironing Services• Gardening and General property maintenance• House Sitting and Night Sitting• Companionship and Support Services (utilising and • understanding IT and general paper work)Transport• Training and Personal Care Support for Families• End of Life Support• Funeral Care• Basic Financial and Planning Support for long term care•

We only draw the line on the type of support provided when legal requirements to professional indemnities are required. But if it’s something that might have been done for you by family then we can often help support in much the same manner. We would like to think that Wellbeing Care Group is just that, an extension of your family, with only your best interests in our minds.

Financial Planning of Care

The cost of care can seem like a mine field when you have to first consider how it is to be funded. We can provide you with the basics of understanding whose responsibility it is, how it can be funded, and what options are available to you and your family.

Private care does not necessarily mean that it has to be funded from your own pocket, and with the changes that are due to reform the care in England and Wales, it would be wise to seek professional advice before

embarking upon any decision making processes. Each individuals circumstances are different, and therefore an initial assessment to pointing you in the right direction will be provided. We have teamed up with numerous professional bodies, and financial advisers to ensure that you receive the best advice on planning for care.

It is paramount that this is done first prior to making any care decisions, as often is the case that care may be planned, but the financial impact this might have has not.

Education, Training and Support

With highly experienced and qualified staff team there is on-going support and guidance in the forms of:

Monthly Carer’s Groups• - compassionate and caring staff on hand to listen to your concerns, sign post you to available services and share ideas and effective working practices. Educational Session• - half day and full day training courses, delivered in an easy to understand format. Courses include; Dementia Awareness, Safe Moving & Handling Techniques, Medication Safety Awareness, End of Life Planning and a variety of further courses. Specialised Support and Advice for specific needs including• - ‘hands on’ end of life support, suitable environment design and available equipment assessments. Outings for people with physical disabilities, sensory impairments, mental health illnesses (Dementia, Bi-polar, Depression.) 1 to 1 Befriending Services• - staff sitter which enables the carer/s to go out with the confidence your loved one is safe and being mentally stimulated.

Partnerships

As an organisation that continually strives to improve on its knowledge and service provision, we maintain active partnerships with many organisations. Below is a list of some of the main partnerships that are recognised by Wellbeing Care Group.

Lincolnshire NHS • Lincolnshire County Council• Salford NHS • Salford City Council• CQC • Salford Care Training Partnership• Boston College• Lowry Training • Broughton Care Trust • Social Adventures Trading for Change (including Garden Needs, the Angle Centre) • Six Steps (North West End of Life Care Programme) • The Social Care Commitment • Local Schools and Universities ( including Salford University, Spalding High School and Sir Jon Gleed • Secondary Education)

Costs

The Cost of Residential CareFrom £free (Social Service Individual Agreements) to £714 per week

The Cost of Home CareFrom £free (Social Service Individual Agreements) to £22 per hour

Live In CareFrom £625 to £725 per week per individual (discounted rates for couples and additional care support)

Day CareFrom £30 per ½ day - £38 per day

Domestic and Handyman Support From £12 per hour

Laundry and Ironing ServiceFrom £10 per sack

TransportMinimum charge from £3.50 up to 2 miles, with additional mileage charges

All costs are an indicator as we generate a bespoke price to the tailored care plan. Most care packages will only be delivered with a legally binding contractual agreement, to protect the interests of the person receiving the care, and Wellbeing Care Group.

T he costs for care vary dependant on the level of support required, and the amount of care time the support package might take to implement. As a guide we have listed some indicators below, which are correct for pricing structures utilised for 2013/2014 year.

Types of Care and Support Offered

• Residential Care• Day Care• Home Care• Live In Care• Domestic Cleaning and Handyman Maintenance• Hot Meals Service and Delivery• Disability Transportation• Advice, Training and Advocacy• Laundering and Ironing• Mini Breaks and Excursions

Care Quality Commission

Who are they?

The Care Quality Commission (CQC) are an independent regulator of health and adult social care services in England. They make sure that the care provided by hospitals, dentists, ambulances, care homes and home care agencies meets government standards of quality and safety. They also protect the interests of vulnerable people, including those whose rights are restricted under the Mental Health Act.

They put the views, experiences, health and wellbeing of people who use services at the centre of their work, and they have a range of powers they can use to take action if people are getting poor care.

How they do it?

They register health and adult social care services across England and they inspect them to check whether or not standards are being met. Their inspections take place regularly and at any time in response to concerns. They are almost always unannounced. During their inspections they ask people about their experiences of care, talk to care staff, and check that the right systems and processes are in place. They judge whether the standards are being met or not and they publish reports of their findings on their website. In between inspections they continually monitor all the information they hold about a service. The information comes from their inspections, the public, care staff, care services and from other organisations.

How to contact them

Phone them on: 03000 616161 Email them at: enquiries@cqc.org.ukWebsite: www.cqc.org.uk for online feedbackWrite to them at: Care Quality Commission, Citygate, Gallowgate, Newcastle upon Tyne, NE1 4PA

For our latest CQC report please visit www.cqc.org.uk or alternatively ask us and we will provide you with a copy.