Welcome to Zedmed

Voice of the Customer Workshop21 Jun 2018

.

Agenda

Date: 21 June 2018; Location: QV women’s

Topic Time

Morning Session

Welcome & Objectives 0900-0915

Support & Training update 0915-0925

Product Development Update: V30 and Surgical Procedures

0925-1010

Version 30 hands on session 1020-1140

Wrap up morning session 1140-1200Room Reset and Lunch 1200-1300

Afternoon Session

Welcome & Objectives 1300-1315

Support & Training update 1315-1325

Product Development Update: V30 and Surgical Procedures Lists

1325-1410

Version 30 hands on session 1420-1540

Wrap up afternoon session 1540-1600

Ground Rules

• Participation….all active & involved

• One conversation at a time

• Listen for Understanding

• Stay on the topic for the Surgical Procedures tables, other topics can be covered at the training tables

• Technology off/silent

SupportMaddy Quin

ZedmedSupport

Improvements

• Professionalisation

• Get through to a trained support person when you call

• Faster response times, less call backs

• Visibility of progress of requests

• Built around the industry standard ITIL framework

• Increased & improved methods to log tickets

• Phone, email and web

• Web accessible knowledge base

Zedmed Help

• Ease of access to Help• Via the Zedmed Website

• https://www.zedmed.com.au/

• Online searchable knowledge base

• Quick links to common searches• MIMs Updates

• PKI Certificates

• Release Notes

Zedmed Training

• Personalised training• Individual or group training

• Onsite at your clinic, remote, or in our office

• Book via the support desk

• Lunch & learns

• Recorded webinars

• How to guides

• Online searchable knowledgebase

Zedmed Upgrade Support

• Recommend going to latest release as soon as possible• Latest performance improvements and

enhancements

• Well supported

• Resolves many ‘known issues’

• Notification on website and in newsletter

• Support team can assist• Review your upgrade plan

• What prevents upgrades from happening?

Development UpdatePaul van’t Klooster

Highlights of Version 28 and Version 29

• Version 28• Debtor Report Performance Improvements

• Extended details on Recall Report

• Zedmed application performance improvements

• Redesigned Patient Merge

• Version 29• Enhanced Prescribing Module UI

• Changes in Pathology and Radiology Referrals to capture the ADHA Withdrawal Consent

• The ability to open Clinical directly to the selected patient from the Appointment book and Patient details screen in Office

• Users can access HTML documents embedded in HL7 results in the Result Inbox

* Immunisation changes are updated based on the NIP schedule July 2018.

* Safe script related modifications are made to Clinical. All scripts will now display patient’s DOB.

Coming Next: Version 30

• Version 30 Milestone in Zedmed development –complete update to the entire Zedmed codebase• Shifting from the Delphi 7 platform to Delphi 10

• Allows for an evolution in Zedmed development, allowing us to put increased focus on the following in future releases:• User Interface improvements

• Performance improvements

• Improved stability

• More efficient future development

• A greater ability to deliver what users are demanding

Surgical Procedure List

• Ability to add, modify, delete and reschedule a surgical appointment and its details

• Ability to print a theatre list for a hospital

• Ability to reorder surgical procedures for a day

• Flexibility to maintain drop down lists used to prepare a procedure

• Capabilities built in consultation with our valuable clients

Demo

Interactive Sessions

Objective – Ensure current and future development of Zedmed effectively meets the needs of our clinical clients

2 sessions1. Tables 1-4 – Surgical Procedures hands-on

2. Tables 5-6 – Training, Feedback & General Discussion

Expectation from hands-on session

We want to know the following• Likes

• Dislikes and why you dislike it

• What's missing and why it's important to you?

Helpful Feedback

Helpful

Unhelpful

Surgical Procedure List

• Ability to add, modify, delete and reschedule a surgical appointment and its details

• Ability to print a theatre list for a hospital

• Ability to reorder surgical procedures for a day

• Flexibility to maintain drop down lists used to prepare a procedure

• Capabilities built in consultation with our valuable clients

Thank you and Next Steps