welcome to your new uniform program! how to get better service, fewer problems and a smooth-running...
TRANSCRIPT
Welcome to your newuniform program!
How to get better service,fewer problems
and a smooth-runninguniform program.
This concise, easy to readbrochure should answerall questions pertaining
to the programand can be used
for future reference.
Our objective is to provide youwith a “smooth running” program.
A Customer Service Representative is available 7:30am-5:30pm Monday through Friday. After hours, an answering service is utilized that allows you to leave a message for next day follow-up.
Communication Systems
Contact Information
Customer Service
1-713-856-1900
The barcode inventory control system is very important in keeping track of employee’s uniforms.
1. Pick-Up - All garments are scanned in at the Cintas Plant before processing.
2. After the garments are cleaned, inspected, steam-finished and sorted, each individual’s uniforms are scanned again and the numbers are compared to our original count and recorded in our system.
3. Our Service Sales Representative checks the counts for all garments before loading his truck.
4. Delivery - The customer gets clean uniforms plus a controlled inventory flow. This system ensures the right garment is at the right place at the right time.
5. Documented verification is forwarded to your program contact.
Bar Code InventoryControl System
Fix my uniformRepair Tag
PLEASE KEEP THIS GARMENT SEPARATE FOR YOUR SERVICE
REPRESENTATIVE(THAT WILL HELP US GET IT BACK TO
YOU ON TIME)PLEASE PRINTAccount # _____Emp #_____(found on collar or waistband)NAME___________________
Button or Snap
Tear
Pockets
Belt Loops
Zipper Broken
Hem or Seam
REMARKS:
Shorten hem:or leg _____ inches
Lengthen hemor leg _____ inches
Name plate to readName __________
Company Crest
Exchange toSize ________
Your Cintas Service Rep. will complete
this section
Nameplate
Lettering color
Background color
Border Color
Relabel
Company Crest
Lettering color
Background color
Border color
Custom Machine
COMMENTS:
This garment has been repaired by:
____________
and inspected by:
____________
Thank You!
INC
HE
S
1
”
2
”
3
”
Service Request Tag
What About
Repairs
Alterations
Size Exchanges
(Refer to Service Request Tag)
In Partnership With
1. Employee Fittings
Each employee will select from available options:
- Coveralls - Shirts and Pants
Cintas will provide samples to ensure accurate fit and comfort
All sizing information for each employee will be maintained in our computer file
2. Order Garments
Each employee will be issued their specified sets of garments
All garments will be bar code labeled (See Personalized Bar Code Label)
3. Delivery Schedule Established
Pick-up/delivery same day each week with the exception of holidays; you will be notified of holiday schedules
All service issues will be documented by Service Sales Representative and responsive action taken
1. Delivery Service
Clean uniforms delivered (based on prior week’s soiled pick-up)
Clean uniforms delivered to garment locker
Soiled garments should be deposited in soil lock-up container
Soiled garments picked up for cleaning Soiled garments are scanned, by item
and by employee, after each pick-up by Cintas Plant personnel
Pick-up information is recorded and documented
Copy of pick-up and delivery documentation left with MD Anderson’s program contact on day of delivery
2. Professional Garment Cleaning and Maintenance
Each garment is carefully inspected each week
Garment is professionally cleaned in a water wash process
All repairs are made as needed, or at employee’s request
Garment repair tags will be available at each location (See Service Request Tag)
Size changes will be made at employee’s request
Garments will be automatically upgraded as they wear out to ensure continuous protection and quality
Service Overview
Implementation
Each employee’s uniforms are bar code labeled with customer’s information on the customer account and individual wearer.
Personalized Bar Code LabelW E L C O M E !
... to the finest uniform service you can receive.Here’s how to keep your CINTAS service running
smoothly.
We respond toyour changing needsOne month after your program begins, we will return to personally conduct a complete Service Evaluation. After that, we will conduct regular Service Evaluations.
We feel that it is vital to keep on top of your changing needs. Because that way, we not only meet your expectations, we actually exceed them.
Your company name will be printed in this section
This is the date the label was printed and applied to your garments
Each garment has its own 8-digit number which assists in controlling inventoryYou will have an account # selected for you and it will be your permanent identification at Cintas
This code is to identify the type of garment
Each employee will have a wearer # selected for him/her
Each employee’s name or initials and clock # are printed here