WESCO’s Global Account team provides value to you through the implementation of four primary solutions: Global Capital Project Support, Direct Material Solutions, Indirect Material Solutions, and Integrated Supply

Start smart! Review this handbook to understand your new partnership with WESCO. Created especially for you, this guide explains WESCO’s capabilities and provides the information you need to begin maximizing value.

TABLE OF CONTENTSWESCO Capabilities ....................................................2We’re Here to Support You ........................................3 Global Accounts ..........................................................4Distribution Network ..................................................5Product Categories .....................................................6Supply Chain Solutions...............................................8Vending Machine Solutions .................................... 10Inventory Management ........................................... 11Lighting Solutions .................................................... 12OEM Services ............................................................ 13

Network & Data Center Infrastructure Solutions 14IP Security Solutions ................................................ 15Audio Video Solutions ............................................. 16Safety Services and Training Programs ................. 17eCommerce .............................................................. 18Quality Management Program ............................... 19WESCO Express ........................................................ 20Corporate Social Responsibility ............................. 21Why WESCO? ............................................................ 24

WELCOME TO WESCOOne Distributor. Countless Capabilities.

SAFETY WESCO helps you ensure a safe and compliant workplace with our

comprehensive safety services and extensive product offering of personal

protection equipment, signage, respiratory and fall protection, and

more.

UTILITY WESCO provides electrical products, integrated supply services, and unparalleled

emergency service to investor-owned utilities, municipal power authorities, and public power

cooperatives.

ELECTRICAL WESCO has been a leading distributor of electrical products across all categories for nearly a century. No matter what you need, you can count

on WESCO to deliver.

LIGHTING AND SUSTAINABILITY Whether you’re at the beginning of

your sustainability journey or well on your way, WESCO offers lighting audits,

upgrades, and system design to help you continuously meet your goals.

MAINTENANCE, REPAIR, AND OPERATIONS (MRO) From abrasives

and adhesives to tools, fasteners, janitorial supplies, and so much more,

WESCO provides customized MRO sourcing solutions to meet your needs.

AUTOMATION As a global leader in machine and process automation, WESCO has the expertise to deliver both value and performance while

enhancing safety, increasing efficiency, and managing energy use.

CAPITAL PROJECTS WESCO provides specifications, value engineering, and supply chain management services, including integrated supply, working capital, and materials management for major industrial and commercial

construction projects.

COMMUNICATIONS AND SECURITY WESCO can support every facet of your network infrastructure, including your

data communication, security, and broadband needs.

GLOBAL LOGISTICS Around the world, WESCO delivers the products and services you need. Leverage our

global, in-country, and export sourcing expertise to help you reduce total costs

and add value to your supply chain.

INDUSTRIAL OEM WESCO offers design engineering to manufacturers for

assemblies, harnesses, and control boxes. We work with you on product

innovations that help reduce costs and get your products to market faster.

WIRE AND CABLE When it comes to wire and cable, look no further than WESCO — a stocking distributor that offers specialized

solutions for even the most demanding environments.

WESCO CapabilitiesWESCO (NYSE: WCC) is a leading provider of electrical, industrial, and communications maintenance, repair and operating

(MRO) and original equipment manufacturers (OEM) products, construction materials, and advanced supply chain management and logistic services. Customers include commercial and industrial businesses, contractors, government

agencies, institutions, telecommunications providers, and utilities. The breadth and depth of our capabilities, geographic footprint, and supply base enable us to meet our customers’ needs and provide continuity to their operations.

WESCO CAN HELP SUCCESSFULLY IMPLEMENT YOUR NEW CONTRACT TO MAXIMIZE YOUR SAVINGS AND EFFICIENCYYour WESCO Local Implementation Team (LIT) and National Implementation Team (NIT) are your contract champions!

The Local Implementation Team (LIT) is your cross-functional contract and relationship implementation team, dedicated to rapid and efficient WESCO contract implementation, problem resolution, and champion of best practices among all locations.

• Periodic scheduled meetings throughout the year

• Tracking performance against set targets

• Identifying value-add savings opportunities

• Coordinating WESCO Value Creation Events

• Resolving issues

Together, the Local Implementation Teams create a National Team for consistent contract implementation at all facilities.

We’re Here to Support YouGLOBAL ACCOUNT MANAGER (GAM)

The Global Account Manager (GAM) is your single point of contact, responsible for oversight of the WESCO team and performance. The GAM also builds and maintains internal execution plans and auditing program effectiveness.

LOCAL SALES TEAM• Day-to-day sales inquiries• Training

BRANCHES• Customer sites are aligned

to the nearest WESCO branch which provide Inventory/Warehouse and Delivery Fulfillment

CORPORATE SUPPORT• Finance / Accounts

Receivable• IT (eCommerce/EDI)• Pricing• Purchasing/Sourcing• Order processing• Implementation

WESCO GLOBAL ACCOUNTS HANDBOOK3

Scotland

UAE China

England

Mexico

Chile

AngolaSingapore

Netherlands

Spain

Poland

U.S.A.

Canada

Peru

Ecuador

Ireland

Thailand

Czech Republic

Australia

This industry-leading program enables you to gain purchasing power, achieve uniform pricing, improve internal processes, and realize significant cost savings throughout your organization.

WESCO can serve any customer. However, our Global Account partners reap more benefits from their relationship with us, including:

• Streamlined procurement and supply chain operations

• Simplified business transactions through common procurement platforms

• Reduced costs and improved efficiencies

• Consistent national pricing for all locations

• Implementation and account service

• Fewer suppliers, with broad commodity responsibilities

• Business analytics and reporting

• Global Account Manager as a single point of conduct

We provide global supply chain services and a complete range of communications,

electrical, and industrial products to a diverse set of end markets through in-country or regional support, and export

models.

Global Accounts

WESCO GLOBAL ACCOUNTS HANDBOOK4

WESCO operates approximately 500 geographically dispersed branch locations, 11 distribution centers (seven in the United States and four in Canada), and five assembly operations. Our distribution center network reduces the lead-time and cost of supply chain activities through automated replenishment and warehouse management systems and economies of scale in purchasing, inventory management, administration, and transportation.

MADISON, WISCONSIN

WARRENDALE, PENNSYLVANIA

EDMONTON, ALBERTA

TORONTO, ONTARIO

MONTREAL, QUEBEC

VANCOUVER, BRITISH COLUMBIA

DALLAS, TEXAS

SPARKS, NEVADA

LITTLE ROCK, ARKANSAS

CHICAGO, ILLINOIS

BYHALIA, MISSISSIPPIDistribution Network

WESCO GLOBAL ACCOUNTS HANDBOOK5

KEY ELECTRICAL & LIGHTING SUPPLIERS

3MABB ACME ElectricAcuity BrandsAppletonBURNDY / HubbellCreeCooper LightingCurrent, powered by GEEaton

Eaton B-Line series Eaton Bussmann seriesEaton Crouse-Hinds

seriesEGSEricoEricsonGEHubbellHubbell LightingLegrand

LevitonMersen PanduitnVent HoffmanRAB Lighting Schneider ElectricSiemensTE ConnectivityWoodhead/MolexUniversal Lighting

KEY MRO AND SAFETY SUPPLIERS

3M/Aearo3M Fall Protection AccuformAEMCAmes Tru TemperAnsell-EdmontAPEX Tool GroupAveroeBest GloveBoschBrady/SPCBRK/First AlertBroan/NutoneBullardBURNDYCarharttCementexCH HansonChannellockCheckers IndustrialChicago PneumaticColumbus

McKinnonCordova ErmedCRC IndustriesDewaltL.H. DottieDupont

DuracellEagle

ManufacturingEnergizerErgodyneFlirFlukeGatoradeGardner BenderGOJOGreenfield

IndustrialGreenleeHoneywell Safety/

Sperian/North Safety

IDEAL IndustriesIrwin/Lenox Tools JustriteKennametalKiddeKimberly ClarkKlein ToolsKrylon IndustrialLACO-Markal Lakeland IndustriesLift-All CompanyMajestic GloveMakita

MasterlockMCR SafetyMechanix WearMetaboMiller Fall

ProtectionMilwaukee Tools /

Empire LevelMoldex-Metric, Inc.MSANeeseNortonNPS/SpilfyterNSA (National

Safety Apparel)NSi/TorkORS/NASCOOsborn

InternationalPelicanPetzlPIP (Protective

Industrial Products)

Precision DormerPrecision Twist DrillPrinceton TecPyramexRadians

RayovacRidge ToolRubbermaidRust-OleumSaalfeld

RedistributionSalisbury by

HoneywellSnap-On ToolSqwincherStanley Tools /

ProtoStreamlightTingley Rubber

Corp.TPI Corp.Underwater KineticsVF Imagewear -

BulwarkVestil Mfg WearwellWeilerWestchesterWESCO MfgZEPZOLL Medical

ELECTRICAL• Boxes and enclosures• Breakers• Bushing, Loadbreak• Capacitors• Circuit breakers• Circuit breakers,

power• Clamps • Conduit and raceway• Controls, relays, and

timers• Cutouts

• Electrical distribution equipment

• Fans, heaters, and ventilation equipment

• Fault indicators• Fittings • Fuses• Grounding

equipment• Hardware • Insulator • Lamps, ballasts, and

fixtures• Meter devices• Meter sockets• Meters • Motors• Relays• Surge and power

protection• Switchgear • Termination, tape,

splicing, and marking• Transformers • Wiring devices

UTILITY • Arrestors• Braces• Crossarms• Hot sticks• Pads, vaults, guard

sleeves• Pole line hardware• Poles • Reclosers• Substation products

SOLAR• Panels• Inverters• Racking • Balance of systems • Solar Lighting

WIRE AND CABLE• 600 Volt Power• Armor • Assemblies• Cable Tray• Coaxial• Video & CATV• Control &

Instrumentation• Festoon & Reeling• Fiber Optic• Fire Alarm• Fittings & Hardware• Heat Trace• High Temperature• Industrial

Automation• Medium Volt Power• Network Cabling• Plenum Cables• Portable Power • Quick Pull• Sleeving• Tubing & Tape• Splices &

Terminations • Telephone• Thermocouple• Traffic & Roadway• VFD

Product Categories

MAINTENANCE, REPAIR, AND OPERATIONS• Abrasives • Adhesives • Brooms, brushes, and mops• Can liners and receptacles• Chain, rigging and attachments • Chemicals and paints• Cleaning chemicals• Cordage, rope and twine • Cutting, electrical, hand, power• Fans • Fasteners• Food service disposables• Foreign Material Exclusion

• Janitorial/Consumables• Material handling • Miscellaneous • Packaging materials• Skin care• Storage• Tools• Towels, tissue, and wipes• Welding • Wire brushes

SAFETY• Arc flash protection• Emergency eyewash/shower• Ergonomic• Eyewear• Fall protection• Fire protection• First aid• Defibrillators• Gas detection• Identification• Lockout devices

• Portable coolers and beverages• Protective clothing and gear for

ears, eyes, face, head, hands, knees, respiratory system, back

• Security and safety alarms• Safety storage• Spill control• Traffic safety• Training• Water safety• Test and measurement

Find a WESCO Branch near you — https://branchlocator.wesco.com

UTILITY FOCUSEaton’s Cooper Power Systems DivisionElsterGeneral CableHubbell Power SystemsMacLean Power SystemsOkonitePreformed Line ProductsS&CValmont

WESCO is a preferred supplier of products and services to the world’s top companies and we know what it takes to help your business operate more efficiently and profitably. We put our years of experience, our value-added solutions, and our strong relationships with industry-leading suppliers to work for you.

WESCO GLOBAL ACCOUNTS HANDBOOK6

DATA COMMUNICATIONSDATA CENTER INFRASTRUCTURE• Copper Cable and Connectivity• Fiber Cable and Connectivity• Pre-terminated Cabling• Racks, Cabinets and Zone Cabling• UPS and PDUs• Data Center Infrastructure

Management (DCIM)• Cooling and Containment Systems• Raised Floor Systems• Electrical Components

NETWORK INFRASTRUCTURE• Network cabling• Racks, cabinets and cable

management• Network room cooling• Local area network equipment• Passive Optical LAN (POL)• Power over Ethernet (PoE)• In-building wireless systems• Wide area network equipment• Telephony and intercom systems• Sound/AV/Notification• Power and protection• Tools and test equipment

ELECTRONICS • Automation and control • Bar code printers, scanners,

and software• Drives and logic control• Enclosures• Fuses and circuit breakers• Illumination/indicators

• Interconnect• Machine safety products • Power supplies• Relays• Sensors• Switches• Tools and test equipment

KEY ELECTRONICS SUPPLIERS

ABB / Thomas & Betts AlphaWire Corp.Amphenol RFBanner EngineeringBeldenBradyEatonEaton Bussmann series

Fluke ElectronicsMolex/WoodheadNKKnVent HoffmanPanduitSola HDTurck

KEY DATA COMMUNICATIONS SUPPLIERS

APCBelden Corp.Berk-TekChatsworth

Products, Inc.Cisco CommScopeCorningCree

EatonEaton B-Line

seriesFibertron FINISAR Fluke NetworksHubbellLegrand Leviton

MaxCellMohawknVent HoffmanPanduitRaritan Server

Technology SiemonSuperior Essex

TellabsTripp LiteVertiv

AUTOMATION• Automation systems• Industrial ethernet, field bus systems

and wireless• Machine vision• Motor control, relays, power,

supplies, and sensors

• Motors, drives, and servo control• Operator interface• PLC and LPC• Radio frequency ID• Terminal blocks

KEY AUTOMATION SUPPLIERS

Accu-Sort Systems Advanced Micro Controls,

Inc. Amp NetconnectApplicomArista BaldorBannerBenshawBonitronBurkertCarlo GavazziCiscoDanaherDanfossDatalogicEaton / OpconEaton Bussmann seriesEmerson Industrial

AutomationEncoder ProductsEndress + HauserEntrelecEPLAN Escort Memory SystemExlar FinderFluke Corp.GEGemcoHardy Instruments

Harting ElectronicsHeidehainHirschmann Electronics,

Inc.HMS AnybusHMS Industrial Network,

Inc.Honeywell Joslyn ClarkLapp U.S.A.LEDtronicsLeesonMicro Switch / Honeywell

Sensing & ControlMicronMicroscanMillie Applied Research

Co., Inc.Molex/WoodheadMotomanMotorolaMTE CorporationOlflex CablePentair | HoffmanPepperl+FuchsPhoenix ContactPowerohm Resistors, Inc.Precision Electronics

CorporationProSoft TechnologyRed Lion Controls

Red Lion/N-TronRF IdeasRittal CorporationRollon RoxtecSchmersalSeQentSEW EurodriveShimpo InstrumentsSiemensSpectrum Controls, Inc.Stober SyTechTeco WestinghouseTork/NSITRANS-COIL, Inc.Trimteck ValvesTurckUS Electric MotorWago CorporationWatlowWEGWeidmullerWittenstein

KEY BROADBAND COMMUNICATIONS SUPPLIERS

3M AFL Alpha Antronix ARRIS Belden/PPC Channell CISCO CommScope Corning DSG Canusa

Dura-LineEricsson EXFO FibroLan Fluke Networks Greenlee HubbellKlein Tools MacLean

Senior Industries

Marathon® MaxCell® MaxSpace®MinervaNational

Strand OFS Panduit Preformed

Line ProductsPrimex

RadiantRepublic Wire SeaChange Steren Telect TSSVericomViavi

BROADBAND COMMUNICATIONS• MaxCell®, the only flexible,

multi-celled fabric innerduct system

• MaxSpace®, conduit space recovery solution

• FTTx products and solutions• White Sands Engineering

custom coaxial and fiber cable assemblies

• Marathon® drop passives, hardware, grounding materials, specialty jumpers and pedestals

• Coaxial, UTP cable and connectivity Fiber and Coax cable and connectivity products

• Fiber optic cable, and equipment

• Test and measurement products

• Headend/central offices/data center

• Customer premise equipment • Tools and safety equipment• Underground and aerial plant

products

SECURITY• Surveillance – IP

and Analog• Access Control• Communication

Systems

• Low-Voltage Cabling

• Network Cable and Connectivity

• Professional A/V• Wireless

• Tools and Test Equipment

• Installation Supplies

KEY SECURITY SUPPLIERS

AiphoneAllegionAltronixArecont VisionASSA ABLOYAxis CommunicationsBeldenBoschCode BlueComnet

EtherWANExacqFLIR FluidmeshHanwhaHIDInterlogixIPConfigureISONASKeyscan

Middle AtlanticMilestone SystemsNVT PhybridgeOnSSIPelcoSeneca SonyTalkaphoneVeracity

LEARN MORE!

WESCO GLOBAL ACCOUNTS HANDBOOK7

COMMUNICATIONS AND SECURITY• Data Center Assessment• IP Addressing• Rack and Stack

DIGITAL PROCUREMENT• Digital Transaction Services• Buy.wesco.com• Market Site Integration

ENERGY, LIGHTING, AND SUSTAINABILITY• Energy Solutions • Lighting Retrofit• Renovation Services • Turnkey Solutions

LEAN• Lean Labeling and 5S Signage Assessment

• Lean Warehousing and Inventory Optimization

• Process Streamlining• Product and Supplier Rationalization• Procure-to-Pay Process Design

POWER SERVICES• Life Extension and Modernization • Power Distribution Services • Power Factor Correction • Power Quality

SUPPLY CHAIN• Automation and Testing Equipment Repairs

• Capital Project Material Management• Duct Banks• Electrical and Electronic Component Assembly

• Hybrid Integrated Supply• Integrated Supply• Kitting• Packaging and Waste Reduction• Rubber Goods Testing• Sourcing • Supply Chain Engineering• Tail Spend Management• Tool Repair• Turnaround, Outage, Preventative Maintenance Support

SITE SERVICES• Cable Management• Job Carts• Job Trailer (w/ eStock, w/ Super Store)• Storeroom Management• Vendor Managed Inventory (VMI)• SupplyRun Point of Use Solutions

SAFETY• Compliance Assessments• Training

TRAINING• On-Site Customer Events • Product Training

WESCO adds value to your BUSINESS

Supply Chain Solutions

As part of our Lean culture we have developed efficient and effective solutions that offer opportunities to minimize waste and realize cost savings throughout your entire value stream.

Dozens of distinct solutions help businesses reduce supply chain costs, improve efficiencies, and achieve sustainability goals. Each solution set leverages internal programs, our expertise, and key manufacturer partners.

WESCO GLOBAL ACCOUNTS HANDBOOK8

WESCO helps companies like yours reduce supply chain costs and improve efficiencies. For more information, contact your WESCO sales representative, send an inquiry to ValueCreation@wesco.com, or view our “Solution Selector” online at https://bit.ly/2Fvzhb4.

LEARN MORE!

[2]ALIGN

SOLUTIONS

[3]SEARCH

FOR SAVINGS

[4]CUSTOMIZE

AND IMPLEMENT[1]

IDENTIFYNEEDSWESCO

creates value

for your business

he four-step value creation process reveals opportunities for savings and provides a structure for application and implementation of the solutions.

1. IDENTIFY NEEDS

WESCO and the customer’s team meet to build a clear definition of requirements, such as:

• Customer Service Improvement

• Cost Reduction

• Quality Improvement

• Productivity Enhancement

• Safety Improvement

2. ALIGN SOLUTIONS

WESCO’s team of experts reviews all of the customer’s requirements and then aligns them with the appropriate solutions and services. We work together to prioritize the solution options and create details for a Search for Savings event.

3. SEARCH FOR SAVINGS

WESCO and experts from our manufacturer partners engage the customer team in a “Search for Savings” event to identify improvement opportunities.

4. CUSTOMIZE & IMPLEMENT

WESCO and the experts from our manufacturer partners design customized solutions to maximize productivity and value. Upon implementation, the customer realizes true value and positive bottom-line impact.

WESCO GLOBAL ACCOUNTS HANDBOOK9

LEARN MORE!

Vending Machine SolutionsTraditional Helical Machines and Lockers

• Helical machines provide a lower cost investment with intelligent usage and replenishment options.

• Multiple machines can be networked for consolidated reporting.

• Badge scanning capabilities allow you to control and limit usage of supplies or equipment

Vending Cabinet• Provides flexible configuration options combined with secure access and

video monitoring.

• Dispensing costs are 50-70% lower than other machines because it does the job of two to four traditional machines.

Automated Storeroom Solution• SuperStore will automate an existing storeroom or tool

trailer with the same scanning and camera monitoring hardware as the SupplyRun Store.

WESCO GLOBAL ACCOUNTS HANDBOOK10

Inventory ManagementeStock Generate and transmit orders on a just-in-time basis with speed and 100% accuracy. Use eStock, WESCO’s mobile, cloud-based inventory management system to streamline your inventory replenishment processes and help ensure that critical items are always in stock.

• Integration of your procurement system with ours through EDI

• App-based platform provides availability on all mobile devices

• Min/max management allows adjustments to inventory with automatic replenishment

• Report generation offers on-demand reports including history and usage patterns

• Offline ordering allows you to scan items locally and sync when Wi-Fi or data services become available

• Rich Content: Application shows description manufacturer information and item photo

Increase Efficiency• Orders can be scanned and transmitted in a fraction of the time that it takes to

create a handwritten or manual purchase order

• Reduce the number of POs for your storeroom

• eStock eliminates “phone tag” communication to salespeople or unsuccessful fax transmissions

Improve Order Efficiency• Orders default all product scans to full cartons

• No more manual identification; orders are automatically submitted to WESCO via EDI

• Increased product availability and reduced backordering

• Branch inventory optimization

Crib Crawl and Inventory Analysis

A THOROUGH INVENTORY ANALYSIS ENABLES US TO:

• Determine potential customer purchases

• Determine stocking requirements at the branch

• Identify key supplier product lines

• Facilitate a discussion about:• Critical items• Obsolete inventory• High movers• OEM Conversions• Repaired items• Standardization

REQUESTED INFORMATION:• Store number or stock number

• Manufacturer

• Manufacturer part number

• Description

• Bin location or ID number

• Stocking unit of measure

• Order point or minimum

• Re-order quantity or maximum

• Quantity on hand

• Last 12 months usage

• Last purchase order date

• Last purchase order costLEARN MORE!

WESCO GLOBAL ACCOUNTS HANDBOOK11

Lighting SolutionsSURVEYS AND AUDITS We specialize in Investment Grade Audits that establish a baseline of energy consumption and allow us to create the most energy-efficient design based on your specific needs. The resulting analysis addresses your project in financial terms, while also providing complete technical details.

SYSTEMS DESIGN Our Customer Design Center employs a highly-knowledgeable engineering staff with vast lighting and controls design experience, who provide the fully-realized system design. Their turnkey solutions and proposals include full photometric analysis, 3D rendering, and CAD layouts for reflected ceiling plans.

LIGHTING CONTROLS Our controls engineers conduct full-solution development, design, and commissioning of all lighting management and building management systems, as well as any required building integration and electrical evaluation. Their customized operation and reporting strategies help us dramatically reduce your long term maintenance costs and maximize savings.

The lighting team delivers a comprehensive portfolio of value-added lighting services. From the

initial system survey to the final commissioning of the energy-efficient solution, we offer unmatched expertise and world-class project execution. And whether you require a complete turnkey solution, or just a few of the services we provide, your project manager is your single, reliable point of contact.

REBATES Our rebates team researches all available rebates and incentives, tailors the project to maximize funds wherever possible, and delivers a projected rebate and incentive total so these funds can be included in your financial analysis. Upon project approval, they manage the paperwork and approval process to secure the projected funds on your behalf.

REGIONAL CONTRACTOR MANAGEMENT We maintain a strong network of qualified partners to perform the system installation. With day-to-day supervision by our project managers and coordinators, we ensure efficient work, clear access and daily progress reporting.

PURCHASING Our national procurement group keeps the project running smoothly by making sure all materials are vetted, ordered and delivered on schedule. Our “product agnostic” approach and national footprint allow us to choose the best

products for your specific application while capturing the most competitive pricing.

REGULATIONS AND CERTIFICATIONS This team secures the required certificates, licenses, and permits and stays current on all new legislation, codes, and statutes affecting the project.

SAFETY MANAGEMENT Our National Safety Manager carefully monitors safety compliance reporting and training throughout the country, as well as the safety performance of our subcontractor network.

FINANCE Our investment analysis incorporates rebates and incentives, clearly indicating cost of ownership and cash flow implications of our energy-saving strategies. In addition, we can help our customers obtain financing through third-party lenders.

CUSTOMER SERVICE The service team offers complete personalized support services including maintenance and warranty management, customized reporting, summary invoicing, remote monitoring, and retro-commissioning of energy monitoring and management systems.

LEARN MORE!

WESCO GLOBAL ACCOUNTS HANDBOOK12

OEM ServicesIs it enough to simply “compete” today, or does your business require a roadmap for “winning” tomorrow? Today’s manufacturing climate demands a supply chain that delivers more than just product. It calls for a partnership centered on creating a competitive advantage.

A Consultative Sales ApproachWe are committed to maximizing your time and creating measurable value. We believe that by gaining the right insight, we can position our organization to deliver in the three areas our clients value the most: Speed, Quality, and Delivery.

We care about where you are trying to go and what we can do to help you get there faster!

Why Should You Partner With UsWe understand and respect the pressures that you face in today’s economic environment. Our sales professionals discover the critical goals and objectives for all stakeholders and determine what the decision process looks like in your organization. Through the practice of effective brainstorming, we work with you and our suppliers to collectively discover solutions that are centered on continuous improvement and positively impact your bottom line.

This insight helps prepare and equip us to anticipate and address potential pitfalls and barriers to effective implementation. The result is a customized solution tailored for your specific needs.

Other-Centered SellingCarlton-Bates Company (CBC), WESCO’s OEM division, emphasizes a relationship-based and partnership-driven philosophy that can be summed up as “Other-Centered Selling.” In other words, it’s about you, not us.

We have a proven approach to gaining insight into your vision and the challenges that prevent you from achieving your desired market share and profitability. We believe that taking the time to completely understand your core competency and what makes you unique helps us create customized solutions that better enable your competitive advantage.

LEARN MORE!

WESCO GLOBAL ACCOUNTS HANDBOOK13

Network & Data Center Infrastructure SolutionsSupporting the Life Cycle of Your Data CenterWESCO supports the life cycle of your data center, from planning through design/build and turn-up to maintenance and future migrations. With our vast network of industry-leading manufacturers, qualified contractors, construction logistics, and supply chain expertise, we help you build and maintain state-of-the-art data centers.

• Portfolio of solutions supporting the data center from design to operation

• Technology training and specification support from our dedicated team of data center experts

• Power and cooling audits to prevent future failures and downtime

• Inventory management and integrated supply

• Complete spare parts inventory and upgrades to the data facility

• MRO and safety products for day-to-day facility needs and maintenanceWESCO and its Data Communications division, CSC, provide comprehensive solutions to help you minimize risks, reduce costs, and improve the performance of your network and data center.

Dedicated Expert SupportTogether, your account manager and our expert support teams can assist you with specialized advice. They can help you with data center infrastructure, secure networks, campus solutions, wireless networks, and much more.

Preferred Contractors and IntegratorsYour account manager has access to a wide network of trusted contractors and integrators. We work with you to understand your project requirements and help you select the right installation partner.

Emerging Technology from Leading ManufacturersWe have the latest data communications and security solutions. Whether you’re installing IP security, In-Building Wireless, IP Lighting, or a Passive Optical LAN, WESCO can supply you with the newest innovations.

OUR PRODUCT LINES INCLUDE:• Network cabling

• Racks, cabinets, and cable management

• Cooling Systems

• Hot/Cold Aisle Containment

• Raised Floor Systems

• UPS and PDUs

• Data Center Infrastructure Management (DCIM)

• Local area network equipment

COMMUNICATIONS• Wide area network equipment

• Passive Optical LAN (POL)

• Power over Ethernet (PoE)

• In-building wireless systems

• Telephony and intercom systems

• IP Lighting

• Tools and test equipment

LEARN MORE!

WESCO GLOBAL ACCOUNTS HANDBOOK14

IP Security SolutionsCustomized, Scalable, World-Class SolutionsSecuring employees, guests, and property is a constantly evolving challenge. From fire, theft, vandalism, disasters and accidents, to unthinkable acts of violence, your physical security and event management systems must be ready for anything at any time.

WESCO’s expert security team is your single point of contact to prepare your security system for any challenge. We are partnered with skilled integrators and industry-leading suppliers. Together, we provide security solutions that operate flawlessly on your network and in any environmental condition.

Security Solutions• Situational awareness

• Life safety

• Loss prevention

• Intrusion detection

• Event management

• First responder support

• Data security

Our Product Lines Include:• Surveillance

• Access Control

• Communication Systems

• Commercial AV

• Cable & Connectivity

• Wireless

• Tools & Test Equipment

• Low Voltage Cabling

Meeting Your Primary Security ChallengesVisit www.gocsc.com or www.wesco.com to learn more about WESCO’s security solutions or call 877-462-7279 to talk to a local WESCO Datacom Representative.

WESCO knows security

WE HAVE:• Dedicated security experts

• WESCO best-in-class distribution and support services

• Network of trusted security integrators

• The latest solutions from industry-leading manufacturers

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WESCO GLOBAL ACCOUNTS HANDBOOK15

Audio Video SolutionsWe were the first in the industry to offer custom print on cable, bundle on demand, and offer inventory on-site services. The WESCO Liberty AV brand is among the most recognized in the custom installation market.

Our passion to help the custom installer with our products and services has led to a very loyal customer base and recognition for both large and small projects.

A/V Solutions• Custom Kitting

• Cable Re-processing

• Custom Cable Print

• Custom Plates & Panels

• Custom Fiber Optic Cables

• Custom Cable Assemblies

Our product line includes• Cable & Connectors

• Wall Plates & Panels

• Signal Distribution Systems

• Converters & Scalers

• Wireless HDMI Extenders

• Audio Matrix Mixers

• Audio Room Combiners

• Paging Systems

• Microphones

• Speakers

• Monitors, Projectors, and Screens

Inventory Services• Bundling

• Racks & Mounting

• Liberty Wire & Cable bulk cable and connectors

• Intelix signal distribution systems

• PanelCrafters custom plates and panels

• Fibertron custom fiber optic cables

Your Audio/Video PartnerWe have the products, technical knowhow, passion, and ambition to be your business partner. Our services and products are a winning combination to make your job easier, increase your profitability, and ensure customer satisfaction with the end product.

LEARN MORE!

WESCO GLOBAL ACCOUNTS HANDBOOK16

Safety Services and Training ProgramsWESCO Safety has been in the business of protecting companies and workers for over 70 years. We are one of the largest major distributors that specializes in the distribution of safety products and consultative services; we offer a complete safety solution for companies looking to partner with an industry leader.

WESCO’s Safety Support Team is available to guide you through the most complex safety-related issues, including start-up assistance, plant equipment surveys, safety training, product selection and sourcing, product maintenance seminars, application assistance, and OSHA and regulatory process questions or concerns.

Safety Services • Air Monitor Repairs/Calibrations

• Site Safety Audit (Compliance Audit)

• Electrical Glove Testing

• Lockout/Tagout Procedure Development (Machine Specific)

• Fall Protection Inspections/Repairs

• Customized Fall Protection Solutions (Engineered Systems and Recertification)

• Arc Flash Assessment/Surveys

• Industrial Hygiene Services

• Fit Testing (Qualitative and Quantitative)

• Written Safety Program Development/Review

• On-Site Project Safety Management

Safety training • OSHA 10-Hour and 30-Hour

Training (Construction and General Industry)

• Fall Protection

• Confined Space

• Hazard Communication

• Personal Protective Equipment

• Lockout/Tagout

• First Aid/CPR/AED

• Respiratory Protection

• Bloodborne Pathogen

• Electrical/Arc Flash

• Respirable Crystalline Silica

• Forklift Driver Certification (including Boom, Scissor Lift, and Telehandler)

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eCommerceeCatalogsWe can create customized catalogs that include searchable product data, links to catalog sheets, digital images, and more.

Electronic Data TransmissionWESCO offers electronic purchase orders (POs), PO acknowledgements, invoices, and other business documents.

PunchoutBy integrating your procurement system with Punchout, purchases flow through the approval process, are converted to a PO, and are then sent to WESCO in the format that meets your needs (fax, email, EDI, etc.).

Tracking and ReportingBuy.WESCO.com provides access to order status and history for orders, copies of invoices, details of purchasing activity, trend analysis, and much more.

buy.wesco.comBuy.WESCO.com is a feature-rich website providing our customers with a 24/7 ability to place purchase orders, check product availability, access customer-specific pricing, create requests for quote (RFQs), view detailed product descriptions, product images, catalog pages, invoices, and more.

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Quality Management ProgramQuality Management ProgramWESCO’s highly effective business management system suits our customers’ needs, is practical for distribution industry practices, and is distinctive amongst our competitors. Relevant elements of widely recognized quality system requirements are integrated with Lean initiatives to continuously improve the company’s business processes.

WESCO Quality ProgramWESCO strives to be a high-performance organization delivering a competitive advantage to our customers with innovative supply chain solutions and value-added products and continually improving our service through partnerships with our suppliers.

The System is built on four components:

WESCO Instruction Manual (WIM)

Process Documentation

• Establishes a controlled document system consisting of basic operating tools for process implementation

• Includes order processing, purchasing, inventory management, warehousing, and quality

• Provides a quick reference of work reqiurement for customer-related tasks and internal procedures

Balanced Scorecard

Process Performance Measures

• Creates a sequence of metrics that allows business leaders to quantify, deploy, and measure the results of strategic business initiatives

• Offers more than a series of financial accounting measures; our metrics present a holistic view of your business

• Encompasses three broad perspectives: financial results, customers service, and internal operations

• Delivers indispensable tools to dirve our long-term success in the supply chain

Internal AuditingProcess

Compliance

• Links to an integral element of WESCO’s total quality management system

• Checks vital system procedures, independent of operational management

• Performs objective reviews and appraisals of the the internal control environment

• Monitors and reports compliance for each key control and location

Lean Operation Excellence

Continuous Process Improvement

• Examines business processes that directly affect branch performance results relating to customer service, profitability, compliance and control

• Drives continuous improvment of operating performance and branch internal control compliance

• Engages field, applying a tractical and systemic approach, to identify best practices and deploy effective solutions that yield positive, measurable and sustainable outcomes.

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WESCO ExpressWESCO Express offers an efficient and cost-effective solution that includes a single point of contact for customer service, sales support, and order fulfillment for customers large and small, in locations that are mainstream or remote.

Superior service includes:• Quick turnaround on quotes and bid packages

• Product cross-referencing

• Courteous, knowledgeable technical service from electrical and communication specialists

• Sourcing from off-the-shelf to custom-manufactured products

• Fast shipping — standard and express deliveries

• Proactive order tracking and expediting

Easy OrderingCall Toll Free: 800.GET.WESCO (800.438.9372)

Fax: 800.638.5925

Online Sourcing and Ordering:

Buy.WESCO.com

WESCO Express

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Corporate Social ResponsibilityWESCO prioritizes safety, sustainability, and diversity in our supply chain. Since 2010, WESCO’s safety performance has been significantly better than the wholesaler industry average. Our 2018 performance placed us in the top quartile for lowest lost time recordable rate and our total recordable incident rate is 70% lower than our peers.

Health and SafetySafety is a priority and a company-wide responsibility at WESCO. Our goal is to provide a safe work environment for our employees and all those who visit our facilities. We believe that every incident is preventable, so we strive to achieve a “zero harm” environment.

DiversityWESCO is committed to purchasing products and services from companies having diverse ownership characteristics, as well as supporting our customers with quality products to maintain your operations at high levels of safety and performance.

Sustainability WESCO is committed to managing the impact of our operations on the environment and the communities we serve. We help our customers improve their operations in the areas of lighting, energy management, renewable energy, water and waste mitigation, and green procurement.

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Why WESCO?TRUSTED ADVISORS

Nearly a century of experience in a range of industries has equipped us with the knowledge to tackle even the most complex problems.

PROVEN TRACK RECORD

A majority of Fortune 500 companies utilize WESCO for their MRO and OEM electrical, data communications, and security needs.

BROAD PRODUCT OFFERING

We supply electrical, communications, security, industrial, general MRO, safety, lighting, and OEM products.

SUPPLY CHAIN SERVICES

We offer a broad range of service solutions, such as job site trailers, energy audits, engineering services, VMI, and integrated supply.

OUR PEOPLE, OUR TALENT

We aspire to be the employer of choice in our industry, and aim to attract, develop, motivate, and retain top diverse talent.

QUALITY PROGRAM

Our corporate quality assurance program is based upon ISO standards and serves as our internal employee handbook.

FINANCIAL STABILITY

We have the financial strength to operate effectively even under the most challenging economic conditions.

CONTINUOUS IMPROVEMENT

Lean continuous improvement is at the heart of our culture and the foundation of how we do business in all groups, in all functions, and in all locations.

WESCO International, Inc. (NYSE: WCC), a publicly traded Fortune 500 holding company headquartered in Pittsburgh, Pennsylvania, is a leading provider of electrical, industrial, and

communications maintenance, repair and operating (MRO) and original equipment manufacturer (OEM) products, construction materials, and advanced supply chain management and logistic

services. 2018 annual sales were approximately $8.2 billion. The company employs approximately 9,100 people, maintains relationships with approximately 30,000 suppliers, and serves approximately

70,000 active customers worldwide. Customers include commercial and industrial businesses, contractors, government agencies, institutions, telecommunications providers, and utilities. WESCO

operates 10 fully automated distribution centers and approximately 500 branches in North America and international markets, providing a local presence for customers and a global network to serve multi-

location businesses and multi-national corporations.

HEADQUARTERS WESCO Distribution, Inc.225 W. Station Square Drive Suite 700Pittsburgh, Pennsylvania 15219412-454-2200

www.wesco.combuy.wesco.com

52303 ZF Customer Handbook 2020/03 © COPYRIGHT 2006-2020 WESCO Distribution, Inc. All Rights Reserved. Printed in the USA.