welcome to this pla -sponsored program!
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Welcome to this PLA -sponsored program!. Shift Happens : The Quest for Continuing Relevance. Teresa Claypool, Manager of Staffing Support Services Holly Koelling, Director of Library Operations Nancy Smith, Director of Special Services. What we’ll be talking about. - PowerPoint PPT PresentationTRANSCRIPT
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Welcome to this PLA-sponsored
program!
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Shift Happens: The Quest for Continuing Relevance
Teresa Claypool, Manager of Staffing Support Services Holly Koelling, Director of Library Operations
Nancy Smith, Director of Special Services
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What we’ll be talking about
• KCLS Services Strategy• New Staffing Model• Pilot Year Evaluation• Enhanced Service Delivery• Next Steps
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Steve Jobs1955 - 2011Co-founder, Chairman, and CEO of Apple Inc.
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AppleBest Possible Service
Provides library services that matter to people when and where they
want them.
KCLS Services Strategy
KCLSBest Possible Product
Does what people want it to do, when they want it to do it, and
where they want it do it.
Smart, Creative People
Provides Librarians with time and space to develop, plan and deliver relevant services while the System continues to provide high quality
traditional in-library service.
New Staffing Model
Smart, Creative People
Provides time, space and resources to its employees to
develop and make the best possible product.
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KCLS at a Glance
47 libraries (in 15 “library clusters”)1,200 staff membersOne million active card holders20+ million items circulated10+ million visits to libraries10+ million visits to the KCLS website and catalog
Serves almost all areas of King County, currently the 14th most populous county in the nation, with the notable exception of the City of Seattle
Serves about 1.2 million patrons in a service area that covers 2,300 square miles and includes 39 cities
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KCLS Services StrategyWith…• Rapid changes in technology • Shifting community demographics • Changing patron needs and
expectations• Fiscal constraints
We will only keep pace if we…• Understand the present• Envision the future• Map out strategies to remain
ready, responsive and relevant
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In the Library
In the Community Online
Reach & Engage Culturally Diverse
Populations
Facilitate Early Literacy & Cultivate
Young Readers
Engage & Support Teens & Children
Personalized Information Access
& Assistance
Encourage Lifelong Learning
Three Service Delivery Methods
Five Service Goals
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New Staffing Model
Significant increase in time for Librarians to think, develop and deliver relevant services in the library, in the community and online.
– Introduces a new position: Public Service Assistant (PSA)
– Shifts management of daily in-library operations to non-MLS staff
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Library Cluster Manager (MLS)
Librarian Services Manager (MLS) Operations Manager Supervising Librarian (MLS) Operations Supervisor
Page Supervisor
Librarian (MLS) Library AssistantPublic Service Assistant Public Service Assistant
Library Page
Information Services Management
Library Operations Management
Information Services Provision
Cluster Oversight
Operational Services Provision
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Pilot Libraries
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Pilot Evaluation
Surveyed Staff
Outside Consultant
Tracked staff time
Collected baseline and follow-up data
Provided Final Report
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Pilot Evaluation
Continued Collaborati
on
Discerned Need for Model
Adjustments
Communicated with Pilot management
teams
KCLS
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Pilot Evaluation
Results
• High staff participation• Staff followed Model guidelines• Staff reported understanding their roles• PSAs successfully released Librarians for
increased service focus
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What did librarians do?
24 Special Service ProjectsIncluding…
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Multi-cultural Fair
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Walk With Your Libraries
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Book-A-Librarian for English Language Learners
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Brick Builders Club
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Librarian2Go!
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Community Readers Blog
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What did we learn?
• Don’t make assumptions• Librarians like numbers• Feelings of loss count
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Enhanced Service Delivery –What Now?
• Reorganize Public Services
• Change roles and expectations
• Bring the vision down to earth
• Respect time to process change
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Questions?
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Survey Says? Review this program at
www.surveymonkey.com/s/ala2012pla