welcome to the maple counseling center...professional and ethical boundaries by not entering into...

21
X:\Mary\FORMS\Intake\IntakePacketsComplete\GroupIntakePacket080719.docx 9107 Wilshire Boulevard, Lower Level Beverly Hills, CA 90210 (310) 271-9999 Fax (310) 247-4910 Website: www.tmcc.org Dear Client, You have just taken a very positive step by deciding to seek counseling. We are happy that you have chosen The Maple Counseling Center (TMCC) and want to take a moment to tell you a little about this remarkable nonprofit agency. We started in 1972 when concerned Beverly Hills volunteers began working on problems of teenage drug abuse. Now we are considered one of the most comprehensive and innovative community mental health and counseling centers in the country. The Center is open to anyone regardless of where you live. Fees for counseling are on a sliding scale, based on your ability to pay. As you know, we do ask that you prove financial need with appropriate documentation. Since we have an annual budget of more than $1 million, client fees help to keep the Center open. The rest of the revenue comes from grants, fundraisers and donations. Every time a client is seen, it costs the Center significantly more than our average fee per session for counselor supervision, training and overhead expenses. You can and should discuss any concerns regarding your financial status with your counselor especially if your financial situation should change or improve. Additionally, once per year your fee will be reevaluated and if it is determined you are able to pay more, your fee may be adjusted. More than 500 clients are seen each week in individual, couple, family or group therapy. We offer parenting classes and support groups for divorce, seniors, women’s issues, bereavement and other relevant topics. The Center recognizes the special needs of seniors with a senior peer counseling program for those over the age of 62. The Center has outstanding programs for families and their children. In the Beverly Hills Schools District, our counselors provide one-on-one and group sessions. Volunteers run a highly effective after school academic tutoring program and Community Circle groups to help children enhance self-esteem and communication skills. The Center prides itself on its ability to respond to community needs and crisis situations. In 1998, the Center initiated a crisis response team program to respond quickly to traumatic situations. A team is sent out to an accident scene at the request of the Beverly Hills and West Hollywood police and fire departments. Victims of burglary, car accidents, domestic violence, shootings and other trauma situations are given short term crisis intervention and support free of charge. Our intern training program is highly sought after and attracts top candidates seeking licensure as PhD’s, social workers and marriage, family and child counselors. The Center has an excellent reputation for its intensive supervision and training curriculum. We invite you to learn more about the Center. Feel free to ask about the many services available for you and your family. Welcome to the Center – we hope it will be a positive experience for you. Warmly, Susanna De Mari, LMFT Clinical & Program Director

Upload: others

Post on 26-Sep-2020

1 views

Category:

Documents


0 download

TRANSCRIPT

X:\Mary\FORMS\Intake\IntakePacketsComplete\GroupIntakePacket080719.docx

9107 Wilshire Boulevard, Lower Level Beverly Hills, CA 90210 (310) 271-9999 Fax (310) 247-4910

Website: www.tmcc.org

Dear Client, You have just taken a very positive step by deciding to seek counseling. We are happy that you have chosen The Maple Counseling Center (TMCC) and want to take a moment to tell you a little about this remarkable nonprofit agency. We started in 1972 when concerned Beverly Hills volunteers began working on problems of teenage drug abuse. Now we are considered one of the most comprehensive and innovative community mental health and counseling centers in the country. The Center is open to anyone regardless of where you live. Fees for counseling are on a sliding scale, based on your ability to pay. As you know, we do ask that you prove financial need with appropriate documentation. Since we have an annual budget of more than $1 million, client fees help to keep the Center open. The rest of the revenue comes from grants, fundraisers and donations. Every time a client is seen, it costs the Center significantly more than our average fee per session for counselor supervision, training and overhead expenses. You can and should discuss any concerns regarding your financial status with your counselor especially if your financial situation should change or improve. Additionally, once per year your fee will be reevaluated and if it is determined you are able to pay more, your fee may be adjusted. More than 500 clients are seen each week in individual, couple, family or group therapy. We offer parenting classes and support groups for divorce, seniors, women’s issues, bereavement and other relevant topics. The Center recognizes the special needs of seniors with a senior peer counseling program for those over the age of 62. The Center has outstanding programs for families and their children. In the Beverly Hills Schools District, our counselors provide one-on-one and group sessions. Volunteers run a highly effective after school academic tutoring program and Community Circle groups to help children enhance self-esteem and communication skills. The Center prides itself on its ability to respond to community needs and crisis situations. In 1998, the Center initiated a crisis response team program to respond quickly to traumatic situations. A team is sent out to an accident scene at the request of the Beverly Hills and West Hollywood police and fire departments. Victims of burglary, car accidents, domestic violence, shootings and other trauma situations are given short term crisis intervention and support free of charge. Our intern training program is highly sought after and attracts top candidates seeking licensure as PhD’s, social workers and marriage, family and child counselors. The Center has an excellent reputation for its intensive supervision and training curriculum. We invite you to learn more about the Center. Feel free to ask about the many services available for you and your family. Welcome to the Center – we hope it will be a positive experience for you. Warmly, Susanna De Mari, LMFT Clinical & Program Director

X:\Mary\FORMS\Intake\IntakePacketsComplete\GroupIntakePacket080719.docx

9107 Wilshire Boulevard, Lower Level Beverly Hills, CA 90210 (310) 271-9999 Fax (310) 247-4910

Website: www.tmcc.org

Welcome to The Maple Counseling Center. We ask your cooperation in filling out the following forms. This information is confidential and will assist your intake counselor in assessing your needs.

Today’s charges: Adult fee for Intake Assessment $65.00 City employees of Beverly Hills $20.00 BHUSD employees $20.00

In order to set the fee for your ongoing therapy, we ask that you provide proof of income. Examples may be: last year’s tax form, a current pay stub or if no income, a written monthly budget. Thank You.

Client Name: Client ID#:

X:\Mary\FORMS\Intake\IntakePacketsComplete\GroupIntakePacket080719.docx 9107 Wilshire Boulevard, Lower Level Beverly Hills, CA 90210 (310) 271-9999 Fax (310) 247-4910

Website: www.tmcc.org

1

INTAKE FORM - GROUP Name: DOB:

Male: Female: Marital Status:

Address: Street Address (Apt. #) City State Zip

Phone: ( ) # of Household Members: OK to say TMCC? Yes No

Email: I would like to receive email updates from TMCC Yes No

Employer: Phone: ( ) OK to say TMCC? Yes No

Address: Street Address (Apt. #) City State Zip

In Case of Emergency Notify: Phone: ( ) OK to say TMCC? Yes No Responsible Adult (if minor): Phone: ( )

Primary Care Physician: Phone: ( )

Psychiatrist: Phone: ( )

Medical Problems:

List all medications that are currently being prescribed:

How did you hear about TMCC?

Type of support Group:

Please circle the symptoms you are currently experiencing.

None Mild Moderate Severe None Mild Moderate Severe Sadness or Depression 0 1 2 3 Memory Problems 0 1 2 3 Suicidal Thoughts 0 1 2 3 Compulsive Behavior 0 1 2 3 Sleep Problems 0 1 2 3 Feelings of Hostility 0 1 2 3 Change in Appetite 0 1 2 3 Acts of Violence 0 1 2 3 Weight Change 0 1 2 3 Social Isolation 0 1 2 3 Inability to Concentrate 0 1 2 3 Strange Thoughts 0 1 2 3 Obsessive Thoughts 0 1 2 3 Sexual Problems 0 1 2 3 Tension/Anxiety 0 1 2 3 Other Panic Attacks 0 1 2 3

X:\Mary\FORMS\Intake\IntakePacketsComplete\GroupIntakePacket080719.docx 9107 Wilshire Boulevard, Lower Level Beverly Hills, CA 90210 (310) 271-9999 Fax (310) 247-4910

Website: www.tmcc.org

2

1. Please check the box which best describes how well you are doing on your job:

0 1 2 3 4 5 6 7 8 9

Not Cannot Serious Moderate Mild No Working Function Problems Problem Problems Problems

2. Please check the box which best describes how well you are doing in your marital/significant other relationship:

0 1 2 3 4 5 6 7 8 9

Not Cannot Serious Moderate Mild No Applicable Function Problems Problem Problems Problems

3. Please check the box which best describes how well you are doing in your family relationships: 0 1 2 3 4 5 6 7 8 9

Not Cannot Serious Moderate Mild No Applicable Function Problems Problem Problems Problems

4. Please check the box which best describes how well you are doing in relationships with people outside your family: 0 1 2 3 4 5 6 7 8 9

Not Cannot Serious Moderate Mild No Applicable Function Problems Problem Problems Problems

5. Please check the box which best describes your current physical health: 0 1 2 3 4 5 6 7 8 9

Very Excellent Poor

6. Please check the box which best describes your general happiness and well-being: 0 1 2 3 4 5 6 7 8 9

Very Excellent Poor

Please Circle:

Alcohol Use: Never 1-4 timer per month 2-3 per week Daily How Long

Level of Consumption: 1-2 drinks per sitting 3-4 drinks per setting 5 drinks or more

Intoxication Frequency: Never 1-4 timer per month 2-3 per week Daily

Substance Abuse Assessment: None Marijuana Sedatives Stimulants Cocaine Opiates Hallucinogenic

Frequency: Never 1-4 timer per month 2-3 per week Daily

Do you or anyone in your family have a history of alcohol or chemical abuse?

Have you ever been arrested?

***********************************************************************************

X:\Mary\FORMS\Intake\IntakePacketsComplete\GroupIntakePacket080719.docx 9107 Wilshire Boulevard, Lower Level Beverly Hills, CA 90210 (310) 271-9999 Fax (310) 247-4910

Website: www.tmcc.org

3

For Intake Worker -- Additional Comments:

X:\Mary\FORMS\Intake\IntakePacketsComplete\GroupIntakePacket080719.docx

9107 Wilshire Boulevard, Lower Level Beverly Hills, CA 90210 (310) 271-9999 Fax (310) 247-4910 Website: www.tmcc.org

Consent for Treatment (Group)

Please read carefully. I. Fees and Appointments

1. Group sessions ordinarily take place one time per week, unless otherwise arranged. If you are unable to attend a group session, please contact your group leader to inform them of your absence as soon as possible.

2. During your initial appointment you will be assigned a fee for your weekly sessions. We ask that you pay your counselor at the beginning of each session on a weekly basis. We reserve the right to suspend therapy for services rendered and not paid for after three sessions.

3. Groups are significantly affected when group members are absent. Therefore, attendance is strongly encouraged. Even though you may be absent from time to time, your place in the group is reserved and you are responsible to pay for any missed sessions.

4. There will be a $14.00 service fee for any returned checks.

5. You can and should discuss any concerns regarding your financial status with your counselor especially if your financial situation should change or improve. Additionally, once per year your fee will be reevaluated and if it is determined you are able to pay more, your fee may be adjusted

II. Confidentiality 1. Communication between you and the group leaders is both privileged and confidential. This means

that group leaders cannot discuss your case orally or in writing, except with The Maple Counseling Center clinical supervisors and staff.

2. Confidentiality is strongly encouraged among group members. 3. Your group leaders have an ethical and legal obligation to break confidentiality under the following

circumstances: a. If there is a reason to believe there is an occurrence of child, elder or dependent adult abuse

or neglect. b. If there is reason to believe that you have serious intent to harm yourself, someone else, or

property by a violent act you may commit. c. If you introduce your emotional condition into a legal proceeding, or your counselor is

subpoenaed to give testimony. d. If you disclose that you knowingly develop, duplicate, print, download, stream, or access

through any electronic or digital media or exchanges, a film, photograph, video in which a child is engaged in an act of obscene sexual conduct.

e. If there is a court order for release of your records. III. Training and Supervision

1. The Center is a training center for Masters or Doctoral level counseling and psychology interns and for paraprofessionals. All Interns are under the direct supervision of licensed mental health professionals.

2. Interns who facilitate your group are on a time-limited, contractual basis with TMCC. Therefore, it is possible that an intern may leave TMCC prior to the end of your group therapy experience. If this does occur TMCC will do everything possible to ensure a competent replacement.

IV. Counselor Availability and After Hours Emergencies Counselors check for voice mail messages during normal business hours. Messages left outside of normal Maple Center hours of operation will be picked up the next business day. If you have an emergency that needs immediate attention you may need to seek assistance at the nearest emergency services department.

Consent for Treatment (Group) Page 2 of 2

X:\Mary\FORMS\Intake\IntakePacketsComplete\GroupIntakePacket080719.docx

9107 Wilshire Boulevard, Lower Level Beverly Hills, CA 90210 (310) 271-9999 Fax (310) 247-4910 Website: www.tmcc.org

V. Child Care Release The Center does not provide child care and is not responsible for children and/or adolescents left unsupervised, or not picked up prior to closing hours. If you must leave your child in the waiting room during a session, it is your responsibility to provide appropriate supervision for that child. Children under the age of 10 will not be left without supervision in the waiting room.

VI. Client Rights and Responsibilities In addition to your right to confidentiality, you have the right to end your therapy at any time, for whatever reason without any obligation except for fees already incurred. You also have the right to question any aspect of your treatment with your group leaders and to expect that we would work with you to meet your needs for adjunctive or alternative treatment. You also have the right to expect that your group leaders will maintain professional and ethical boundaries by not entering into other personal, financial, or professional relationships with you, which would greatly compromise the therapeutic relationship.

I also understand that TMCC does not provide psychological testing, acting as a witness in court cases, or report writing of any kind (except for providing evidence of attendance, upon request). I agree that I will not request any of these services from TMCC.

Group therapy involves a partnership between group members and group leaders. Your group leaders will contribute knowledge, skills, and a willingness to do their best. The determination of success, however, will ultimately depend upon your commitment to your own personal growth and care.

Please feel free to ask any questions or discuss any of this information with your group leaders. Your signature below indicates that you have read and understand this information and have received a copy of this consent form and give permission to TMCC to provide counseling services and that this contract is binding for all future sessions you may have with this agency.

Signature of Client: ________________________________________ Date:

Name: Account#

Occupation

Circle One Accounting Construction Homemaker Nursing occupations

Acting, performing arts Cook, chef, caterer Interior design occupation Photographer

Administrative, clerical Cosmetology, beautician Law professional Physician

Administrator, manager Domestic, service industry Machine operators & tenders Protective services (police, fire)

Advertising, Marketing, P/R Engineer, natural scientist Mechanics Publishing occupation

Architect Entertainment exec, or related Medical techs & therapists Real estate, property mgmt.

Artist or design specialist Entertainment tech (i.e. cameraman) Mental health professional Retail, sales occupations

Banking, investments Executive Misc. gov't (i.e. postal, sanitation) Student

Cashier Farming, forestry, fishing Model Teaching professional, librarian

Clergy Fashion industry Motor vehicle operators Technical support occupation

Computer related Health diagnosing (i.e. x-ray tech) News media personnel Writer

Beverly Hills Information W. Hollywood Information Completed Education Level Income Level

Circle all that apply Circle all that apply Circle One Circle One

Beverly Hills City Employee West Hollywood City Employee Grades 1-12 Less than $10,000

Position: Position: AA degree $10,000 to $14,999

Beverly Hills Student Fire Department BA or BS $15,000 to $19,999

Grade: Police Department MA or MS $20,000 to $29,000

Fire Department Live in West Hollywood PhD $30,000 to $49,999

Live in Beverly Hills Work in West Hollywood MD $50,000 to $99,999

Police Department Professional School Graduate $100,000 and above

School District employee

Work in Beverly Hills

Employment Category Employment Status

Circle all that apply Circle One

County State Self-Employed Employed

Federal Corporate Small Business Retired

Municipal Non-Profit Disabled Self-Employed

Unemployed

Ethnicity

Circle One African, American Caucasian/White

Hispanic/Latino Multi Race

Asian/Pacific Islander/Asian American Decline to State

Middle Eastern (Persian/Israeli)

CONSENT TO USE OR DISCLOSE HEALTH INFORMATION FOR TREATMENT, PAYMENT, AND HEALTH CARE OPERATIONS, AND

ACKNOWLEDGEMENT OF RECEIPT OF HIPAA NOTICE OF PRIVACY PRACTICES

Patient Name:

Patient Address:

Patient Phone Number:

In the course of providing services to you, we may create, receive, and store individually identifiable information, including information that relates to health care and payment for health care (“Personal Information”). It is often necessary to use and disclose this Personal Information in order to treat you, to obtain payment for our services, and to conduct health care operations involving our office. We have a HIPAA Notice of Privacy Practices that describes these uses and disclosures. As described in our Notice of Privacy Practices, the use and disclosure of your Personal Information for treatment purposes not only includes care and services provided here, but also disclosures of your Personal Information as may be necessary or appropriate for you to receive follow-up care from another health care professional. Similarly, the use and disclosure of your Personal Information for purposes of payment may include, for example, the submission of this information to a billing agent for processing claims or obtaining payment and/or submission of claims to insurers. When you sign this consent document, you expressly agree that we can and will use and disclose your Personal Information to treat you, to obtain payment for our services, and to operate The Maple Counseling Center. You can revoke this consent in writing at any time unless we have already treated you, sought payment for our services, or performed health care operations in reliance upon our ability to use or disclose your information in accordance with this consent. We can decline to serve you if you elect not to sign this consent form. You also acknowledge, by your signature below, that you have received a copy of our HIPAA Notice of Privacy Practices. I HAVE READ THIS CONSENT AND UNDERSTAND IT. I CONSENT TO THE USE AND DISCLOSURE OF MY PERSONAL INFORMATION FOR PURPOSES OF TREATMENT, PAYMENT, AND HEALTH CARE OPERATIONS. I ALSO ACKNOWLEDGE THAT I HAVE RECEIVED A COPY OF THE HIPAA NOTICE OF PRIVACY PRACTICES. Patient Signature: Date: If you are signing as a personal representative of the patient, describe your relationship to the patient and the source of your authority to sign this form. Relationship to Patient:

Print Name:

Group Psychotherapy Agreement

In deciding to become a member of a psychotherapy group at The Maple Counseling Center, I agree to be responsible for the following agreement:

Attendance to initially attend for at least 12 sessions to come on time and stay for the entire session; in the event of necessary absence or lateness,

to tell or notify the group in advance Confidentiality to respect as confidential what goes on in the group. This means that in speaking of this group

outside of the meeting room, I agree to do so in a way that protects the identity of other group members

Group Process to let other members affect me and be willing to talk openly and honestly about my reactions

as I become aware of them to use the group process to work actively on the problems that brought me into therapy and/or

problems that are identified in the course of therapy to arrange for individual therapy sessions when an issue is not amenable to the group process Payment to leave enough time (at least four meetings) to say good-bye and allow for expression of my

own and other group members' feelings regarding my leaving, as well as other issues that come up regarding termination, once the decision to terminate has been made

There will be no set agenda or formal structure to the group meetings. Ultimately it is for the group members to decide what to talk about, and part of therapy is to understand your contribution to the way the group develops

Client Name (printed): Client Signature: Date:

Intake Financial Agreement Personal Information

Case #:

Client #1 Name:

Client #2 Name:

Home Address:

Phone #1: ( ) Cell#: ( )

Phone #2: ( ) Cell#: ( )

Email Address:

Email Address:

Number of Dependents:

Financial Information

Income Expenses Annual Gross Salary $ Rent or Mortgage $

Monthly salary $ Food $

Spouse Monthly Salary $ Medical Insurance $

Unemployment Benefit $ Child Support $

Disability $ Utilities $

SSI Benefit $ Education Expenses $

Public Benefit $ Total Expenses $

Other Income $

Total Household Gross Income $

Signature: Client #1: Date:

Signature: Client #2: Date:

The center base fee is $100 per session. However, as a nonprofit community mental health agency, fees are assigned using a sliding scale, based on the ability to pay.

Based on my ability to pay, it is my understanding that my fee is $_________________.

Client has made a verbal agreement. ______________________________ Date: ______________

Finance department officer signature ______________________________ Date: ______________ Attach to this application; two of the following proof of income and expenses.

For office use only:

Tax return Copy of EDD check Rent or mortgage receipt

2 Month Pay stub Bank statement Copy of utility bill

Copy of SSI check Proof for public help benefit Other

We would like to hear from you

We value you as a client and respect your privacy!

TMCC is working hard to strengthen our public relations efforts. This includes providing

opportunities to hear from our clients when it is appropriate.

We would like to know if you would be open to allowing us to reach out to you when your time

with TMCC has concluded. If you are interested, we will contact you to explore opportunities that

may be available to help us promote TMCC. This could include feedback and input to printed

materials, testimonials, or other media relations.

We appreciate your support, as your participation will help inform other potential clients on what

TMCC has to offer.

___ I am interested in speaking to a TMCC staff member following the conclusion of services.

___ I am not interested in speaking to a TMCC staff member following the conclusion of

services. Please do not contact me.

Print Name:

Signature:

Date:

NOTICE OF PRIVACY PRACTICES

THIS NOTICE DESCRIBES HOW CONFIDENTIAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY

GENERAL RULES

We respect our legal obligation to keep private any confidential information that identifies you. We are obligated by law to give you notice of our privacy practices.

Generally, we cannot use your confidential information outside of our office without your written permission. Sometimes the written permission will be called a consent form, and sometimes it will be called an authorization form. The type of permission form will depend upon the kind of use or disclosure that is involved. In some limited situations, the law allows or requires us to disclose your confidential information without either a written consent or authorization.

USES OR DISCLOSURES WITH CONSENT We will ask you to sign a consent form to allow us to use and disclose your confidential information for purposes of treatment or payment. We are allowed to refuse to treat you if you do not sign the consent form.

We use this information for treatment purposes when, for example, we set up an appointment for you. We may disclose your confidential information outside of our office for treatment purposes if, for example, we refer you to a doctor or clinic for treatment.

We use your confidential information for payment purposes when, for example, our staff asks you about confidential care plans that you may belong to, or about other sources of payment for our services, when we prepare bills to send to you or your confidential provider, when we process payment by credit card, and when we try to collect unpaid amounts due. We may disclose your confidential information outside of our office for payment purposes when, for example, bills or claims for payment are mailed, faxed, or sent by computer to you or your confidential provider, or when we occasionally have to ask a collection agency or attorney to help us with unpaid amounts due.

We may use or disclose your confidential information, for example for financial or billing audits, for internal quality assurance, for personnel decisions, to enable TMCC to participate in managed care plans, for the defense of legal matters, and for outside storage of our records. Uses and Disclosures Without Consent or Authorization

In some limited situations the law allows or requires us to use or disclose your confidential information without your permission.

If there is a reason to believe there is an occurrence of child, elder or dependent adult abuse or neglect.

If there is reason to believe that you have serious intent to harm yourself, someone else, or property by a violent act you may commit.

If you introduce your emotional condition into a legal proceeding, or your counselor is subpoenaed to give testimony.

USES AND DISCLOSURES WITHOUT CONSENT OR AUTHORIZATION In some limited situations the law allows or requires us to use or disclose your confidential information without your permission.

If there is a reason to believe there is an occurrence of child, elder or dependent adult abuse or neglect.

If there is reason to believe that you have serious intent to harm yourself, someone else, or property by a violent

act you may commit.

If you introduce your emotional condition into a legal proceeding, or your counselor is subpoenaed to give

testimony.

APPOINTMENT REMINDER We may call to remind you of scheduled appointments. We may also call to notify you of other available treatments or services that might be helpful to you.

OTHER DISCLOSURES We will not make any other uses or disclosures of your confidential information unless you sign a written authorization form. You do not have to sign such a form. If you do sign one, you may revoke it at any time unless we have already acted in reliance upon it.

YOUR RIGHTS REGARDING YOUR MENTAL HEALTH INFORMATION The law gives you many rights regarding your mental health information. You can:

Ask us to restrict our uses and disclosures for purposes of treatment (except emergency treatment) and payment of confidential care operations. We do not have to agree to do this, but if we agree, we must honor the restrictions that you want. To ask for a restriction, send a written request to: the clinical director at the address or fax shown on this notice.

Ask us to communicate with you in a confidential way, such as by phoning you at work rather than at home, by mailing information to a different address, or by using email for your personal email address. We will accommodate these requests if they are reasonable, and if you pay us for any extra cost. If you want to ask for confidential communication, send a written request to: the clinical director at the address or fax shown on this notice.

Ask to see or to get photocopies of your files. By law, there are a few limited situations in which we can refuse to permit access or copying. For the most part, however, you will be able to review or have a copy of your mental health information within 30 days of asking us. You may have to pay for photocopies in advance. If we deny your request, we will send you a written explanation, and instruction about how to get an impartial review of our denial if one is legally required. By law, we can have one 30-day extension of the time for us to give you access or photocopies if we send you a written notice of the extension. If you want to review or get photocopies of your confidential information, send a written request to the clinical director at the address or fax shown at the beginning of this notice.

OUR NOTICE OF PRIVACY PRACTICES By law, we must abide by the terms of this Notice of Privacy Practices until we choose to change it. We reserve the right to change this notice at any time in compliance with and as allowed by law. If we change this Notice, the new privacy practices will apply to your mental health information that we already have as well as to such information that we may generate in the future. If we change our Notice of Privacy Practices, we will post the new notice in our office, have copies available in our office, and post it on our Web site.

COMPLAINTS If you think that we have not properly respected the privacy of your confidential information, you are free to raise your concerns with us or with the US Department of Confidential and Human Services, Office for Civil Rights. We will not retaliate against you if you make a complaint. If you want to complain to us, send a written complaint to clinical director at the address or fax shown on this Notice. If you prefer, you can discuss your complaint in person or by phone.