welcome to simplify the mbu client portal...now closed–do not send email google chrome •...
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Welcome toSIMPLIFYthe MBU Client PortalThe new best way to get support
https://mbu.deskdirector.com
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Login Options
1. Enter your email address and receive a message with a unique token to log in automatically
2. Sign in with your Office365 account for a Single Sign-On experience
3. Log in with a usernameand assigned password.
NOTE: We will try to make it easy for you. Based on your set up any of the options will be availed to you
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Click to instantly log in to Simplify
Email with a unique token example
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How to request support
Click here to create a new ticket
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Choose a category, if applicable…
We can customize them to meet your business needs
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Drill down to a specific option…
After selecting the relevant category, you can drill down and choose different options
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Choose a category, if applicable…
If the available options don’t suit your type or request, you can always select “Something Else”
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Here is where you write your support request. We’ll prefill it with required questions to help you log a ticket with all the necessary information
You can attach files as well
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Some tickets will consist of a form to fill in to make it even easier to get the most accurate information from you, and solve your ticket as fast as possible!
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You will also see a quick notification on every ticket update
See ticket details, e.g. people working on your ticket, board, priority, ticket number
You can update a ticket here, add a note, and close it
Ticket UpdateTicket 551304 updated. Status isnow Closed – Do Not Send EmailGoogle Chrome • mbu.deskdirector.com
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My/All Tickets, Open/Closed Tickets
You will see all your open and closed tickets here
View your tickets or all company’s tickets *
Drill down to a ticket timeline and stay informed about your ticket progress
* Based on your permission level
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Click here to go back to the request page
Click here to FastTrack your ticket if it needs to be escalated *
Or choose from the menu
* Based on your permission level
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You can reopen a closed ticket and add an optional comment when doing so *
* If re-opened within 7 days of closing
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Approve work before it is performed
If you are an approver, you will see Approval Statuses and Notifications here