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WELCOME TO OUR CLIENT CONFERENCE April 19-20, 2016

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Page 1: WELCOME TO OUR CLIENT CONFERENCE · Title: Improve your guests Experience Author: Forty Created Date: 4/22/2016 11:27:45 AM

WELCOME TO OUR CLIENT CONFERENCE

April 19-20, 2016

Page 2: WELCOME TO OUR CLIENT CONFERENCE · Title: Improve your guests Experience Author: Forty Created Date: 4/22/2016 11:27:45 AM

WE’RE SO GLAD YOU’RE HERE!

Page 3: WELCOME TO OUR CLIENT CONFERENCE · Title: Improve your guests Experience Author: Forty Created Date: 4/22/2016 11:27:45 AM

AGENDA HIGHLIGHTS

3 © Copyright 2016 DiscoverLink, Inc.

DiscoverLink Talent & Content Library

Updates

Executive panel moderated by

training guru Jim Sullivan

Mobile e-learning insights from

PlayerLync's Bob Paulsen

Cultural intelligence presentation by

MFHA's Gerry Fernandez

Three client panels full of e-learning experience and

know-how

Two in-depth breakout sessions

Page 4: WELCOME TO OUR CLIENT CONFERENCE · Title: Improve your guests Experience Author: Forty Created Date: 4/22/2016 11:27:45 AM

1. Breaks 2. Ask the Experts 3. Presentations 4. #DLink16

BEFORE WE GET STARTED

4 © Copyright 2016 DiscoverLink, Inc.

Conference Center Wifi Username: discoverlink Password: linden

Page 5: WELCOME TO OUR CLIENT CONFERENCE · Title: Improve your guests Experience Author: Forty Created Date: 4/22/2016 11:27:45 AM

Improve your guest experience with e-learning

Page 6: WELCOME TO OUR CLIENT CONFERENCE · Title: Improve your guests Experience Author: Forty Created Date: 4/22/2016 11:27:45 AM

https://www.youtube.com/watch?v=KijAPJXjg8c

6 © Copyright 2016 DiscoverLink, Inc.

How important is training to the guest experience?

Page 7: WELCOME TO OUR CLIENT CONFERENCE · Title: Improve your guests Experience Author: Forty Created Date: 4/22/2016 11:27:45 AM

EXECUTIVE TEAM

© Copyright 2016 DiscoverLink, Inc. 7

Jeff Tenut

Founder & VP of Solution Design

John Poulos

Co-founder & VP of Sales

Tom Tankelewicz

VP of Strategy

Cindy Poulos

VP of Marketing

Page 8: WELCOME TO OUR CLIENT CONFERENCE · Title: Improve your guests Experience Author: Forty Created Date: 4/22/2016 11:27:45 AM

Ellen Keiser, Instructional Designer

Julie Schroeder, Instructional Designer

CONTENT DEVELOPMENT TEAM

8 © Copyright 2016 DiscoverLink, Inc.

Josh Lowry Director,

Content Development

Page 9: WELCOME TO OUR CLIENT CONFERENCE · Title: Improve your guests Experience Author: Forty Created Date: 4/22/2016 11:27:45 AM

Dan Corley

Client Services Manager

Mary Polley-Berte

Client Services Manager

CLIENT SERVICES TEAM

9 © Copyright 2016 DiscoverLink, Inc.

Michelle Killian Director,

Client Services

Page 10: WELCOME TO OUR CLIENT CONFERENCE · Title: Improve your guests Experience Author: Forty Created Date: 4/22/2016 11:27:45 AM

WHAT’S NEW AT DISCOVERLINK?

© Copyright 2016 DiscoverLink, Inc. 10

Mike Andrews

Account Manager

Jason Jones

Business Development

Manager

Julie Schroeder

Instructional Designer

Kathy Little

User Experience

Director

Jason Prigg Lead

Software Engineer

Page 11: WELCOME TO OUR CLIENT CONFERENCE · Title: Improve your guests Experience Author: Forty Created Date: 4/22/2016 11:27:45 AM

11 © Copyright 2016 DiscoverLink, Inc.

Page 12: WELCOME TO OUR CLIENT CONFERENCE · Title: Improve your guests Experience Author: Forty Created Date: 4/22/2016 11:27:45 AM

1. Find attendees who have experienced the items on your Tringo card and write their names in the boxes

2. Do not write your own name in a box (share your story with others instead!)

3. When you have 5 in a row, column or diagonal, yell Tringo!

4. If you have a good Tringo, we’ll ask each of the 5 attendees who make up your Tringo to tell their story

5. You and your new Tringo pals will win fabulous prizes!

TRINGO RULES

12 © Copyright 2016 DiscoverLink, Inc.

Page 13: WELCOME TO OUR CLIENT CONFERENCE · Title: Improve your guests Experience Author: Forty Created Date: 4/22/2016 11:27:45 AM

NEXT UP: DISCOVERLINK TALENT UPDATE

Tom Tankelewicz

Vice President of Strategy

© Copyright 2016 DiscoverLink, Inc. 13