welcome to navy household goods virtual industry day meeting

The NAVSUP Enterprise 1

Welcome to Navy Household Goods Virtual Industry Day Meeting

Questions?

Please type your question in the chat section; we’ll make sure to respond to all questions at the appropriate time.

PLEASE PUT YOUR PHONES ON MUTE AND DO NOT PUT ON HOLD.


Purpose: Improve the move for our warfighters through collaboration with our key partners.

Objectives: Exchange information in preparation for peak moving

season Share information on the Navy Personal

Property/Households Program Obtain feedback from Transportation Service Providers,

DPM Contractors, Move Managers, and Local Agents on current environmental factors

Purpose and Objectives


Introductions Base Access Navy Overview Center of Excellence Peak Season Quality Assurance Customer Expectations Industry Questions

Agenda


Naval Supply Systems Command (NAVSUP) Global Logistics Support (GLS)Team Household Goods Program Office Local JPPSO Personnel

All Others: Please introduce yourselves via the GoToMeeting

Chat Section Include your email address, company name, and title

Introductions


NAVSUP’s Face to the Fleet Products & Services

Ammunition Supply Chain Management

Contracting Fuel Services Global Logistics Services Global Logistics Planning and

Coordination Hazardous Material Management Household Goods Integrated Logistics Support Material Control Postal Regional Transportation and ATAC

5 Global Logistics For A Global Navy

Provides Global Direct Support to Afloat, Expeditionary and Ashore Units

NAVSUP GLS CORPORATE VIEW our Business Lines

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Description / Primary functions performed Worldwide movement of personal property/household goods for

Department of Defense Joint Military Services in conjunction with USTRANSCOM and SDDC Functions: Entitlement and relocation counseling; Inbound/outbound

shipment processing; storage & delivery management; invoice processing, and quality assurance

Program Benefits: DOD personnel & families understand their PCS entitlements and receive assistance with execution of policy compliant moves owing to our network of geographically positioned SMEs

Household Goods Executive Overview


Base Access

Presented by: Deloma Miley

Navy Household Goods Program Analyst


Navy bases transitioning from Navy Commercial Access Control System (aka Rapid Gate) to Defense Biometric Identification System (DBIDS) beginning April 17, 2017 at Hawaii, Guam and Continental United States (CONUS) Currently being used by Army and Air Force

New process Personnel with Rapid Gate or TWIC: Go to Visitor Control Center (VCC aka Pass and ID) to receive

DBIDS card Company POC will need to send a list of authorized personnel to the

sponsor (Personal Property Office POC) for validation Sponsor will send information to VCC

Base Access


New personnel Company POC will send information to sponsor Sponsor will validate and send to VCC Personnel will need to provide below information to VCC

Name Social Security Number Company/Employer Information Company Address / Company Phone Number(s) Contract Number(s) Contract Date(s) of Performance Company-issued Employee Identification Number Individual Digital Photo Date of Birth Fingerprints Employee Home Address / Personal Phone Numbers

Base Access continued


Line haul driver/crew or personnel who do not need continuous access to Navy base Go to VCC with required information/documents Sponsor still required to validate need 30-day pass DBIDS pass can be granted

NOTE: if visiting multiple Navy bases, ensure to take DBIDS pass from first base and proper ID to streamline entry

In possession of existing DBIDS from Army or Air Force Take DBIDS to Navy VCC so it can be encoded

COMMUNICATION with local Personal Property Office is key

Base access continued


Navy Household Goods Program Overview

Presented by: Deborah McGlennon

Program Manager

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43 Household Goods offices world wide, and over 335 employees. Approximately 185,000 moves per year with a value in

excess of $650M dollars.

Navy Household Goods Program Overview

Role Responsibilities

NAVSUP HQ

Policy - Establish policy - Compliance

NAVSUP Global Logistics Support (GLS)

Operational Oversight

- Enterprise execution - Standardization/optimization - Procedures - Performance management - Marketing/Communication

NAVSUP Fleet Logistics Centers (FLC)

Execution JPPSO/Regional management PPPO Operations management


Navy Household Goods Organizational Chart


Center of Excellence

Presented by: Deloma Miley

Navy Household Goods Program Analyst


Rated documents (per DTR Part IV, Appendix B, paragraph C.10.a.) emailed to: [email protected] Government Bill of Lading (GBL) Certified Weight Tickets Inventory DD 619, Statement of Accessorial Services Performed Ocean Bill of Lading (OBL), if appropriate

Process Either Center of Excellence or local office upload into the Navy

electronic storage system Total Records Information Management (TRIM)

Subject line: Member last name, first name and entire GBL number Individual rated documents per email Account is NOT to be used for GBL corrections, pre-approvals, pre-

move survey, CSS, etc Local JPPSO will check TRIM before authorizing payment of invoice

Center of Excellence


COE Process ALL RATED DOCS EMAIL TRAFFIC [email protected]

COE filter emails by GBLOC

BGNC MLNQ QENQ LKNQ CNNQ JENQ

COE + FLC Offices distribute work load

Documents in TRIM

Subject line: Last Name, First Name and GBL Example: Doe, John LKNQ1234567


Peak Season

presented by: Andrea Gergen

Assistant Program Manager


Peak Season 2016 Challenging

What to expect for Peak Season 2017 Shorten timelines for PCS orders…potential increase in short fused

shipments Capacity challenges

Navy Focus Customer education, training, and communication Encouraging members to start the process early Webinars

Daily monitoring of queues

Peak Season

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Quality Assurance

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Reweighs Mandatory Random

Inspections CSS comments

LOW/LOS Operational HQs monitoring sites

Day of Move Issues 1-855-HHG-MOVE

Quality Assurance

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Customer Expectations



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Our Efforts Entitlements The move process/overseas requirements

Industry Pre-move Responsibilities Negotiated RDD Pre-move Surveys Date changes Pre-approval requirements

Setting Customer Expectations

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Industry Questions

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Other Items

TSP/Carrier Related Questions FedBizOpps announcement at https://www.fbo.gov/spg/ODA/USTC/USTRANSCOM/SDDC-5001-03/listing.html Slides will be available at www.navsup.navy.mil/household Website on the “Industry Tab”

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https://www.fbo.gov/spg/ODA/USTC/USTRANSCOM/SDDC-5001-03/listing.html

https://www.fbo.gov/spg/ODA/USTC/USTRANSCOM/SDDC-5001-03/listing.html

http://www.navsup.navy.mil/household