welcome to national harbor!img.sbmedia.com/perm/strat/sc/pcg/iasa/2013/day2.pdf · element to truly...

G A Y L O R D R E S O R T & C O N V E N T I O N C E N T E R | W W W . I A S A . O R G

TUESDAY June 4, 2013

Spend less time configuring your system,more time growing your business.Visit booth #601

Policy Admin • Underwriting • Reinsurance • Claims • Billing • Agent/Consumer Portals • & Much More! | www.iscs.com

The SurePower Innovation® Policy Administration Suite

Welcome to National Harbor!Pomilia’s rallying cry: Let’s make this great locationthe site for a great conference!

W hen IASA contracted to hold the 2013 IASA Annual Educational Conference and

Business Show at the Gaylord National Resort and Convention Center, the property was still just a hole in the ground. Even though we had only renderings and miniature models to review, we could clearly see this was destined to be a very special place. So we moved forward to retain the property, and contracting early made it possible to bring our event to this premiere location in the most economical way for our conference attendees and exhibitors. The Gaylord National is the crown jewel of Marriott’s Gaylord properties.

While many premiere Marriott locations are known for their quality, the Gaylord National is exceptionally appointed with beautiful meeting and sleeping rooms. Situated eight miles south of Washington, D.C., the hotel features a 19-story glass atrium overlooking the National Harbor and the Potomac River. Having access to the monuments and museums of our nation’s capital provides an added benefit to those of you that came early or will stay a bit longer after the conference is completed. Like all Marriott’s Gaylord properties, the Gaylord National provides a wonderful all-in-one experience. With 2,000 sleeping

rooms, myriad meeting spaces, an expansive exhibit hall and beautiful ballrooms all under one roof, the conference will be seamless and convenient to experience. Plus, the Gaylord National has the added benefit of more than 70 shops and restaurants right across the street as part of the National Harbor community. It is the best of both worlds for conference attendees. Still, we realize that having a beautiful property in an outstanding location only sets the stage for a great conference. The most important element to truly make IASA 2013 a success is you. Our education program volunteer teams have worked hard to construct an outstanding educational program, but only an engaged and collaborative audience can turn a

quality presentation into an interactive learning experience. I encourage everyone to take the approach that we are all part of the education program, which means adding comments to the discussion and asking challenging questions. Speakers want and need audience feedback. To that end, IASA has put some skin in the game to help facilitate just such a dialogue. We have invested in a new audience response technology, which you will see in some of the education sessions. If you participate in one of those events we would like your thoughts on how it worked out. Further, attendees will notice the IASA staff and Exhibits Committee have collaborated to produce the largest business show in the association’s long history. The hall has more exhibitors and a broader array of products and services than ever before. That said,

InsideHighlights of the Day . . . . . . . . . . . . . .3Schedule at a Glance . . . . . . . . . . . . . . .3Diamandis the Disruptor . . . . . . . . . . .4September Conference Gives Executives an EDGE . . . . . . . . . . . . . . .6Helping CFOs See the Future . . . . . . . .8Volunteer Standouts . . . . . . . . . . . . . .10Lessons Shared . . . . . . . . . . . . . . . . . . .12Scenes from IASA 2013 . . . . . . . . . . . .14Finger on the Pulse . . . . . . . . . . . . . . .16Notes of Nashville in Nation’s Capital . . . . . . . . . . . . . . . . .18World View . . . . . . . . . . . . . . . . . . . . . .18

Joe Pomilia

continued on page 3

Tuesday, June 4, 2013 | PAGE 3IASA DAILY NEWS

1. Twitter Contest - Tweet your way to an iPad Mini! BNY Mellon is sponsoring a Twitter Contest during IASA. Simply send a tweet and include hashtag IASA2013 to enter. Check out contest details at www.iasa.org/Twitter2013

2. Conference Buzz - Throughout the year, IASA conducts Industry Pulse monthly polls on current issues and topics in the industry. Be part of the “buzz” here in Washington by answering the conference version of the Industry Pulse, the Conference Buzz. You’ll find the question daily in the schedule section of the conference app or visit the IASA booth. It’s quick, easy and fun!

3. Exhibit Hall Game - Play “Words with Exhibitors” and win! We have tons of great prizes provided by our exhibitors. Check out all the prizes at the IASA booth and play to win!

4. Networking event with Josh Turner! Doors open at 7:00 pm. Remember to redeem your drink coupons for drink tokens before the exhibit hall closes today. Visit MajescoMastek, Oceanwide, VueSoftware and Xuber to get your tokens. Paper coupons will not be redeemed for drinks at the reception. Remember, bring your event ticket tonight — it is required for admission to the Networking Event.

7:30 am - 5:00 pm General Registration – Prince George’s Exhibit Hall ABCD

7:30 am - 9:30 am Breakfast / Keynote Address by Peter Diamandis – Potomac Ballroom

9:30 am - 1:30 pm Exhibit Hall Open Prince George’s Exhibition Hall Lunch with Exhibitors – 12:00 pm – 1:15 pm

9:45am - 10:45 am Technical Sessions — ARF, CSD and Technology Chesapeake and National Harbor Meeting Rooms.

10:00 am – 3:15 pm Chief Financial and Chief Information Roundtable/TechnologyOfficer Roundtable Maryland Ballroom 1-6

11:00 am – 12:00 pm Technical Sessions — ARF, CSD and Technology Chesapeake and National Harbor Meeting Rooms

1:30 pm - 3:00 pm Technical Sessions — ARF, CSD and Technology Technical Sessions, Chesapeake and National Harbor Meeting Rooms

3:30 pm - 5:00 pm Technical Sessions — ARF, CSD and Technology Technical Sessions, Chesapeake and National Harbor Meeting Rooms

7:00 pm IASA Networking Event with Josh Turner

continued from page 1


HIGHLIGHTS OF THE DAY

To find IASA on Facebook:www.facebook.com/IASA AnnualConference

To find IASA on Twitter:@IASAINC #IASA, #PulsePoll, #IASA2013

To join the IASA LinkedIn group, either:• Click the Group logo found on the profile of one of your first-degree connections to join the group yourself.• Search the LinkedIn groups directory for IASA, then click on the logo to join. Requests to join will be sent to the group manager for approval.

without curious and engaged attendees we will not be able to have a truly successful business show. I encourage you to take advantage of all of the opportunities available through our unique vendor connect tours (VCTs), exhibit hall game and other activities, which have been incorporated as a way for attendees to interact with exhibitors in an easy, fun way. I hope you enjoy the conference. Please know that every element of your experience, from your sleeping room, the educational program, nightlife opportunities, and menu options, to speakers, technology support tools and countless other details, has been created with meticulous detail in order to set the stage for the most successful conference possible. That said; the real X-factor is you. Let’s make this great location the site for a great conference!

SCHEDULE | At a Glance Tuesday, June 4, 2013

Welcome to National Harbor!

| Tuesday, June 4, 2013 IASA DAILY NEWS

During an era in which we are bombarded by negative news and seem to bounce

from one global crisis to the next, it’s easy to be pessimistic about our future prospects. However, Dr. Peter Diamandis believes the best days of humanity are ahead of us. “Over the past 100 years, we’ve seen extraordinary progress of the human condition — doubling of our lifespan, reduction of food costs, reduction in energy and transportation costs — all driven by technology,” he observes. “The rate of technology power keeps increasing, which will continue to drive our progress. “I’m not saying we don’t have our set of problems,” he adds, “but ultimately we knock them down.” Diamandis brings a unique perspective on problem-solving to Tuesday’s keynote address, sponsored by Agile Technologies. He is chairman and CEO of the X

PRIZE Foundation, which leads the world in designing and launching large incentive prizes to drive radical breakthroughs for the benefit of humanity. Best known for the $10 million Ansari X PRIZE for private spaceflight and the $10 million Progressive Automotive X PRIZE for 100 mile-per-gallon equivalent cars, the foundation is now launching prizes in exploration, life sciences, energy and education.

Diamandis is also an international leader in the commercial space arena, having founded and run some of the top entrepreneurial companies in this sector, including Zero Gravity Corporation, the Rocket Racing League, and Space Adventures. He is also co-founder and chairman of the Singularity University, a Silicon Valley-based institution partnered with NASA, Google, Autodesk and Nokia. Diamandis counsels the world’s top enterprises on how to utilize exponential technologies and incentivized innovation to dramatically accelerate their business objectives.

A Future of Disruption Diamandis’ personal motto is, “The best way to predict the future is to create it yourself,” and he brings that message to his keynote address. “Any company that doesn’t understand the rate of change that is happening will get crushed by it,” he says, adding that the insurance sector in particular is on the brink of market-altering change. “The insurance industry is ripe for disruption,” he says. “If you are not disrupting your industry or company, it will be disrupted for you.” To succeed in this environment, insurers need to learn from companies in other sectors that have faced transformational forces. “Even though Kodak created the digital camera, their creation ultimately drove them into bankruptcy because they still thought they were in the paper and chemical business. They were a linear-thinking organization. Companies need to be exponentially thinking organizations,” Diamandis says. Exponential thinking requires taking a perspective from outside one’s own company. “You need to explore what you would do if

you were a competitor looking to disrupt your industry,” he asserts. “What are the startups you would create, and how can you form or invest in those? How can you take a leadership position and get ahead of the disruption instead of being passive?”

Three Drivers Diamandis will frame his presentation along three main areas of focus. The first deals with the increasing power of technology. “The rapid rise of computational power that has given birth to artificial intelligence, 3D printing, and more is transforming the ability of entrepreneurs to change the world and empowering small teams and groups to do extraordinary things that had previously been possible only by governments and large groups before,” he says. Technology will continue its transformation of society, which will in turn disrupt the insurance industry. “Autonomous cars will change the nature of automobile insurance. In health insurance, artificial intelligence will transform the business by leveraging technology that is already ubiquitous in other areas,” Diamandis predicts. For example, he sees a human equivalent of automobile telematics devices being used to promote wellness. “Today my car has a hundred microprocessors constantly transmitting megabits of data, but people do not. That will change. By the end of this decade we’ll be wired and dribbling bits of data. Your Google Glasses will pop up with medical appointments based on your current physical condition. We’ll use ubiquitous networks to reduce health and other risks.” The second area of focus deals with the need to incentivize innovation. “You get what you incentivize,” Diamandis explains. “There is so much data and computational power available that


“The insurance industry is ripe for disruption . If you are not disrupting

your industry or company, it will be disrupted for you .”

— Peter Diamandis

Diamandis the DisruptorWant a Truly Outstanding Organization? Then Shed the Status Quo and Shake Things Up,Says Tuesday Keynoter

can be leveraged to create data-mining and other competitions to find innovative solutions to challenges.” Incentivizing innovation is a particularly relevant topic for the insurance industry. “We will have more and more information available on people and lifestyles — when and where they exercise, their social network strength, and more. The question becomes how insurers can start to correlate secondary or tertiary data that are becoming available to become more proficient providers,” he says. The third will focus on the rise of crowdsourcing. “If you are clear of where you want to go and what your objectives are, you can tap into cognitive genius around the world,” he posits. Diamandis sets his sights on big problems and big solutions, and encourages IASA conference attendees to do the same. “A tsunami of change is coming that will transform the world. You can have access to the forces driving that change and take advantage of them to provide a better, faster, and cheaper product and service. Disruptive change can be frightening. But it’s going to happen whether we want it to or not, concludes Diamandis. “It is essential to wake up, get motivated, and get a vision over the horizon. If fear wakes you up, so much the better.”

By Michael P. Voelker

Peter Diamandis

How quickly can you adapt to major events? Record rainfall deluged the entire state. In response to the crippling number of claims against “Backup of Sewers and Drains,” one customer decided to stop this endorsement on new policies. For existing policies, the coverage was to remain, but frozen at current limits.

This change required:• Grandfatheringthecoverageforonlyonestate.

• Addingrestrictionssocurrentpolicylimitscouldnotbechanged.

• Theabilitytoreinstatepreviousruleswhenweatherconditionswarranted.

Timetoconfigurethesechangesin atypicalpolicyadminsystem?Severalmonths–ifpossibleatall.

TimewithPolicyWriter?Tenminutes.

CUSTOMER SCENARIO #52: Modifying an existing coverage

To learn more, visit us at adaptik.com/scenario52

Flexibility Defined.

VISIT US AT IASA Booth #1006



Now in its seventh year, the 2013 IASA Executive EDGE Conference has

emerged as a must-attend event for insurance industry executives and C-suite members.

“Each year attendance at the EDGE conference grows,” says Mary Ellen Freyermuth, director of MIS with the Catholic Mutual Group and an IASA volunteer with the Executive Education Program. “We work hard to secure great speakers and put together an impactful, educational, and interactive program for busy executives.”

Slated for Hartford, Conn., Sept. 29-30, this year’s EDGE conference features an opening keynote address by Jay Fishman, Chairman and Chief Executive Officer of The Travelers Companies, Inc. Fishman’s talk is designed to be a candid conversation on

topics ranging from industry-specific issues to current global matters that impact people both professionally and personally.

“We’re excited to have Jay Fishman as our keynote because of the energy and enthusiasm he brings to issues that are facing the insurance industry domestically and globally,” Freyermuth explains. “Departing from the traditional keynote format to include questions from

the audience will make this session even more valuable.”

New TwistsEDGE stands for

Education Dedicated to Growth and Excellence. IASA created its Executive Education Program (EEP) several years ago to support the education and networking needs of senior executives in the insurance industry. This annual EDGE Conference is part of the EEP and is an exclusive offering for high-level executives who are members of IASA.

“All EEP events are designed with the schedules of executives in mind, which is why the EDGE Conference is a one-day event,” Freyermuth says.

Freyermuth adds that the 2013 program features

targeted content and a collaborative environment to deliver both an educational experience and a networking opportunity. The 2013 program features industry experts and will also include two

discipline-specific breakout discussions: information management/technology; and finance and investment.

“We decided to shake up the breakout sessions as well,” Freyermuth says. “Rather than simply have submitted topics to discuss, we will have an open forum and a café-type setting, with different tables set up and session facilitators at each table.”

Each table will be covered with white butcher paper where attendees can write down their thoughts on topics over the course of a 20-minute

dialog, creating an interactive and

collaborative record of the day’s discussions.

There also will be a session called “Seven Steps to Resilience: ERM for Insurers,” led by David Ingram, executive vice president at Willis Re, who chairs the International Actuarial Association’s Enterprise and Financial Risk Committee, and also speaks and writes frequently about enterprise risk management.

Spotlight to Shine on Innovation Award Winner

The 2013 conference will also feature a new wrinkle, with the presentation of the Technology Innovation Award by IASA and Ward Group. The award honors companies demonstrating the most innovative use of technology at an insurance company.

“This year, we are doing something we have never done before,” Freyermuth says. “Rather than naming the winner at the IASA conference in June, we will instead announce the finalists in June, with the final selection to be made at the EDGE Conference.”

The selection process will also be different than in prior years. “Each finalist will be given the opportunity to present their

submission, and all the attendees will be judges,” Freyermuth explains. “We are very excited about that change. We feel it gives some well-deserved exposure to people and companies who spent time on innovative projects, and it allows attendees to gain insight into those projects that they then might be able to apply in their own organizations.”

The EDGE Conference will close with a presentation about the future of insurance, delivered by Dr. John Sviokla and Jamie Yoder of Diamond Advisory Services, that should make sticking around worthwhile, says Freyermuth. “It will be a thought-provoking session with two people who have a depth of industry knowledge.”

September Conference Gives Executives an EDGEKeynote by Travelers CEO Fishman Headlines Hartford EventBy Michael Voelker

The 2013 EDGE program features targeted content and a collaborative environment to deliver both an educational experience and a networking opportunity .

Jay Fishman

at SNR Denton U.S. LLP, and Kay R. Curling, a senior vice president and chief human resources officer at Salient Commercial Solutions. David B. Atkinson, executive vice president at Reinsurance Group of America Inc., is set to moderate.

The roundtable is due to

conclude at 3:15 pm. Session attendees are invited to a reception outside the meeting room later that afternoon. Several companies are sponsoring the CFO Roundtable session: BMS, Guy Carpenter, Johnson Lambert, and Sungard. IBM is sponsoring the luncheon and Centric Consulting is sponsoring the evening reception.

PAGE 8 | Tuesday, June 4, 2013 IASA DAILY NEWS

Helping Finance Officers See the FutureHeavy Hitters to Discuss Hot-Button Industry Issuesat CFO RoundtableBy Dave Lenckus

What issues related to economics, reserving, analytics, government

regulation and healthcare should CFOs be paying particular attention to and why? To hear the experts identify and discuss the hottest industry issues and how they might impact your job and your organization, check out Tuesday’s Chief Financial Officer Roundtable.

The roundtable is destined to give CFOs plenty of “food for thought,” says Celeska Fredianelli, who chairs the IASA committee that is producing the session. By session’s end, CFOs should have a much better handle on where their organization stands. They also should leave with at least several actionable ideas to apply within their own organizations, says Fredianelli, vice president, financial planning and analysis, at QBE North America in Southfield, Mich.

During the session’s first segment, James E. Glassman, managing director of JPMorgan Chase & Co. and head economist at Chase Commercial Banking, will provide an in-depth economic outlook. “That’s a pretty heavy hitter in the industry,” Fredianelli notes. “We’re excited about having him. He’s a dynamic speaker, very knowledgeable and highly recommended.”

Fredianelli says she expects Glassman to touch on consumer spending, energy technology and healthcare, among other factors that likely will shape the economy in the years ahead.

Joining Glassman at the

table as moderator will be Brent Jones, CFO of the Texas Property & Casualty Insurance Guaranty Association.

The program’s hour-long second segment, “The Art of

Reserve Risk Management,” will examine that topic — including what to look for during a merger or acquisition — from the perspectives of an actuary, a claims consultant and a CFO. The scheduled panelists are Blake Berman, an assistant

vice President at Guy Carpenter & Co. LLC; Mike Murdock, a senior insurance consultant with the Nolan Co.; and Harold Meloche, CFO and treasurer at Conifer Holdings Inc. Brian Fisher, a managing director at Guy Carpenter, is set to moderate the discussion.

Then comes the luncheon segment, during which Craig Bedell from the Business Analytics Software Group at IBM Corp. is scheduled to examine how some insurers are wisely using analytics.

After lunch, the next roundtable segment will examine the regulatory environment. Fredianelli says panelists are likely to discuss, among other things, the new Federal Insurance Office and the International Financial Reporting Standards that have been adopted elsewhere in the world and are pending adoption in the United States.

At press time, the confirmed panelists were Scott Kipper, Nevada’s insurance commissioner; William P. White, the District of Columbia’s insurance commissioner; and insurer executive John

Svoboda, chief compliance officer at QBE North America. Jean Adams, a principal in Johnson Lambert LLP’s regulatory practice, is scheduled to moderate that segment of the roundtable.

After their discussion, the roundtable wraps with a town-

hall-type discussion devoted to healthcare. “There are just so many issues out there that people need to be aware of, with all of the pending changes in healthcare” set to take effect in 2014, Fredianelli notes, explaining the focus of this segment of the roundtable. “We’re anticipating a lively discussion and a lot of questions.”

Scheduled panelists include Thomas Hampton, a senior advisor

During the session’s first segment, James

E. Glassman, managing director of JPMorgan

Chase & Co., will provide an in-depth economic outlook.

Celeska Fredianelli


Make Your Systems Work Together

Insurers today have multiple policy, billing and claims systems and continue to implement new systems. This

can mean multi-year, multi-million dollar data integrations projects to ensure systems work in concert. Insurance Enterprise View has changed all this by delivering the

benefits of an integrated suite to insurers of all sizes. It’s a strategic data solution that enables insurers to

future proof their IT architecture and applications.

Take a New Look

insurity.com



Volunteer StandoutsNominees for Three Annual Awards Announced; We’ll Know the Winners Wednesday

The spirit of volunteerism is alive and well within

IASA, as embodied by the people whose work above and beyond the call of duty has earned them nominations for a trio of annual awards that will be handed out Wednesday morning.

In advance of the closing-day awards ceremony, the IASA Chapter Advisory Committee on Tuesday announced its nominees for the IASA 2013 Chapter Volunteer Excellence Award, while IASA’s Volunteer Development Committee announced its nominees for two awards, 2013 New Volunteer of the Year and 2013 Volunteer of the Year.

And the nominees are…

Nominee Chapter CompanyAllan Leonard Mid-South Swift Print CommunicationsAnn Wiesler St. Louis Cardinal Investment Advisors, LLCBrian Ollech Chicagoland The Warranty GroupCarolyn Schaeffer Ohio Grange Mutual Insurance CompanyChristine Anderson Wisconsin Baker Tilly Virchow Krause LLPDave Mulholland Sunshine Johnson Lambert LLPGeorge Creed Southern California John S. Swift Company, Inc.Heather Taylor Mid-South Louisiana Medical Mutual Insurance CompanyHsin-Hsin Lee Southern California Mercury Insurance CompanyJohn Kleiner Texas The Republic GroupMargaret Horn Metro NY/NJ Everest Global Services, Inc.Maya Thompson Ohio Grange Mutual Insurance CompanyRay Hazel Mid-Atlantic London Life Reinsurance Co.Shelia Hudson Mid-South Southern Farm Bureau Life Insurance Company

2013 New Volunteer AwardThe New Volunteer of the Year Award recognizes IASA members who started participating in volunteer duties within the past two years. They have been nominated for their diligent work helping IASA committees achieve their goals, for devising creative ways to meet those committee goals, for taking on additional responsibilities within a committee and for serving on multiple committees. Nominees include:

Nominee Company

Phil Augur Arch Reinsurance Company

Ericka Billue iPartners

Brad Dupont ESignsSystems - A Division of Wave Systems

Miguel Edwards Allstate Insurance Company

Margaret Horn Everest Reinsurance Company

Cynthia Powell Bespoke Management and Technology Services

Ken Zieden-Weber Xchange Benefits, LLC

2013 Volunteer of the Year The Volunteer of the Year Award recognizes national IASA committee members who have spent two years or more as a committee volunteer. This peer-nominated award recognizes volunteers for their diligent work helping IASA committees achieve their goals, for devising creative ways to meet those committee goals, for taking on additional responsibilities within a committee and for serving on multiple committees. Nominees include:

Nominee CompanyChris Anderson Anderson InsightsRex Bagwell Salient Commercial SolutionsAnil Chacko First Rehab LifeSonia Cliffel First American Equipment FinanceCarlos Correa Liberty International UnderwritersMary Ellen Freyermuth Catholic Relief Insurance Co. of AmericaChuck Gunkel Swift Print Communications of St. Louis, LLCAlaine Heselmeyer CenpaticoTim Morgan The Republic GroupBrian Ollech The Warranty

Congratulations, nominees! Your service does indeed make a difference — in your chapter, with IASA and in your community.

2013 Chapter Volunteer Excellence Award IASA chapters represent a vibrant dimension of the IASA member experience. During 2012-2013, 22 IASA chapters provided insurance education and networking opportunities through almost 40 meetings and events involving more than 3,800 attendees. This resulted in thousands of hours of continuing education and countless networking opportunities, along with opportunities for personal and professional growth.

IASA chapters lean heavily on the leadership, dedication and passion for service of close to 200 volunteers across the country. From among those ranks, the IASA Chapter Advisory Committee this year recognizes 14 chapter volunteers who have been selected by their peers for outstanding contributions to their respective chapters:



Chief information and technology officers (CITOs) know the challenge of working

within an ever-evolving landscape. Tuesday’s CITO Roundtable is built to help them navigate that landscape to make strategic technology choices that not only empower their companies but bolster their own careers.

“Our presenters are all people who have experience in the trenches,” says roundtable coordinator Mary Ellen Freyermuth, director of MIS with the Catholic Mutual Group and an IASA volunteer with the Executive Education Program. “These are all peer-to-peer sessions that share insights based on real examples of how technology is being applied, the lessons they have learned, and how those lessons are shaping future decision-making.”

The roundtable kicks off with, “Beyond Keeping the Lights On: Moving Insurance Technology from Maintainer to Strategic Enabler.” Moderated by Allstate’s Miguel Edwards, the panel of speakers

includes Mike Anselmo, Narragansett Bay Insurance Co., Andy Scurto, ISCS, Sal Albano, Tower Group Insurance, and Daniel Necastro, Allstate.

As insurance IT departments change, the role of the CITO must adapt, too. This session will explore how executives, by changing their tactical, operations-focused mindset, can transform themselves to become true innovators. “We need to acknowledge that, by and large, IT’s role has tended to be more reactive, rather than proactive,” Edwards says. “Being honest with ourselves is the starting point of changing our vision of IT’s role.”

It’s a transformation that panel members have undergone themselves. “Our panel includes executives who have been able to get a seat at the table with their business counterparts and develop a strong business case for IT,” says Edwards.

Closing the GapThe second session of the

morning features author and human resources executive Ann Rhoades, who is expected to address how insurers need to close the generation gap by employing multiple generations in the workplace along with new ideas, and technologies in insurance IT.

“Ann is a dynamic, entertaining speaker who brings a unique perspective on how not just insurance, but all industries are facing challenges in recruiting and retaining young workers,” says session moderator John Dunbar of Atlantic American Corp.

Rhoades is president of human resources consulting company People Ink. Her book, Built on Values, details how companies can create winning environments that allow their employees and their organizations to thrive.

Her session will explore how to best handle aging workers, as well as the systems they maintain and on

which the company currently relies, while simultaneously integrating Gen X and Millenials into the insurance workforce. It will also look at how IT leaders need to prepare for the looming talent shortage, with fewer technology-focused students graduating college and increased demand for new technology within the insurance enterprise.

Channel SurfingFollowing a luncheon program

sponsored by IBM, the roundtable sessions resume with a panel discussion entitled, “Channel Surfing: Evolving Your Distribution Strategies for the Modern Insurance Market.”

“Insurers have many challenges related to distribution that we plan to explore,” says session coordinator Debra Penrod of MMIC Group. “There are legacy distribution models

they need to support and growing demands of both customers and agents for modern channels that they must satisfy. IT needs to support the channel spectrum and be as flexible as possible.”

Unfortunately for budget-constrained IT organizations, creating and maintaining a multi-channel strategy can be both costly and time-consuming. The session will explore how insurers can strike the right balance between innovating and maintaining by driving out inefficiencies in traditional channels, leveraging partnerships with technology-savvy distributors, and capitalizing on self-service and other models that provide consumers and agents both ease of business capabilities untethered accessibility.

The session features presenters who have both experience and perspective on the topic, including

Brian Anderson, editor of Life Insurance Selling, Julie Stafford of MMIC Group, LIMRA’s Sean O’Donnell,

Bruce Winterburn of Vertafore, and Allstate’s Kelly Coomer.

The day’s final session, “Strengthening Your Core: Leave the Consulting to the Consultants,” will examine how insurers can best determine how and when to use consultants, solution providers, or integrators,

and when to choose in-house development for core systems and other development. Session presenters include Bill Freitag of Agile Technologies, SECURA’s Ernie Pearson, Victor Carneiro of CompSource Oklahoma, and CSC’s Ryan Savage.

“Technology executives today are dealing with an amazing escalation in the complexity of problems and the solutions needed to address them,” observes session coordinator Michael Foerst of Midwest Employers Casualty Co. “New and emerging technologies also require more and newer expertise to integrate and implement. However, by their nature, most insurers have more insurance experts than technology experts. The questions arise of not just whether, but when to retain consultants, as well as how to choose and use them. Those are the types of questions we will explore in the final session.”

“These are all peer-to-peer sessions that share insights based on real examples of how technology is being applied, the lessons they have

learned, and how those lessons are shaping future decision-making . “— Mary Ellen Freyermuth, IASA Executive Education Program

Tackling C-Level Tech Challenges Focus of CITO Roundtable

By Michael Voelker

Lessons Shared

Miguel Edwards

Mary Ellen Freyermuth

Deb Penrod

John Dunbar

Michael Foerst

Analyze internal and external data to provide dashboards and reports that spot trends, drive customer centricity, growth and retention, assess underwriting and operational risk, predict fraud, analyze customer, product and portfolio profi tability, optimize channels and assess claims costs.

Enhance existing operations and create new business models that are robust, profi table and diffi cult to duplicate with faster product development, multi-channel engagement, enhanced customer experience, operational effi ciencies, improvement and innovation across the insurance value chain.

Challenge all areas of the business to create value, differentiation and drive performance through an effi cient and effective business model, expanding product and distribution channels, growing and enhanced customer relationships and reduced costs to create sustainable success.

Contact Innovation Group today to help your company prepare for change and be future-ready!

Fast-changing customer and market demands challenge insurers to utilize technology for insight, innovation and performance, and deployment of that technology to achieve fl exibility and agility. The power of choice is just as important to insurers as to policyholders and agents who

want to select their insurer to buy and service their needs anytime, anywhere, anyhow and through any channel to truly be future-ready. For insurers, choice means being able to drive the way you confi gure, deploy and upgrade your core insurance systems, today and in the future.

Customer Base 2011 Breadth of Functionality 2011 Advanced Technology 2011

73

banshee

2013

Innovation Auto

Innovation First NoticeBack Office

Administration

Innovation Property

Emergency Service

Assignment and Desk Review

Repair Service

Referral Service

InnovationSupply Chain

iMRNTM, iPRNTM,Glass+, Rental

Independent Adjusters,Out of Network

Repair

Heavy and Specialty Equipment

Subrogation

Adverse Subrogation

Total Loss and Salvage Management

Desk Review

Total Loss Salvageand Lien ReleaseCall Center

E M P O W E R I N G T H E

FUTURE-READYI N S U R E R

Software: 860.674.2900 BPO: 888.840.4678

email: [email protected] web: www.us.innovation-group.com

#futureofinsuranceVISIT US AT

IASA

BOOTH

#201!

I N N O VAT I O N I N S U R E R :

Market Leading Core P&C Insurance Suite. All Lines of Business. Rule of One. Extensive User Experience. Insurance Specifi c Analytics. Pricing Flexibility. Implementation Choice.

I N N O VAT I O N I N S U R A N C E S E R V I C E S :

Claims Management Expertise. Process Optimization. Managed Networks for Auto and Property. Supply Chain Access. Business Agility and Scalability.

FutureReady_IASA_sd_June13.indd 1 5/24/13 6:03 PM



Scenes from IASA 2013

Publisher & Ad SalesJames Daggett, Tech [email protected]

EditorDavid Port

Graphic DesignMark DaigneaultJulie Daigneault

Contributing WritersSusan R. A. HoneymanDave LenckusSuzie MitchellMichael Voelker

Strategic Content GroupElliot Markowitz, DirectorLeslie Stinson, Project Manager

Chief Executive OfficerSteve Weitzner

Chief Financial OfficerAdam Marder

Chief Information OfficerBrian Magnotta

Chief Audience OfficerPeter Westerman

Senior Vice President of Operations & ManufacturingSteve Grande

President, Insurance GroupJeff Patterson

www.Propertycasualty360.com

Visit us at booth #1302



Facebook and the IASA’s smartphone conference application, which is back again this year by popular demand.

Tuesday’s question, for example, asks attendees to explain their primary reason for attending the conference, such as networking opportunities, the keynote speakers, the continuing education credits they can earn attending sessions, the exhibitors or the host city. Industry Pulse polling results will be posted prominently at various spots at the conference as well. Like last year, some sessions also will likely incorporate previously collected Industry Pulse polling data. Stillman notes that the roundtable chairs who used poll data last year indicated afterward that “they found it a valuable addition to the discussion.”

members and non-members on Facebook, McEntee notes. IASA’s new Facebook presence, which at press time was expected to become active by June 1, is another move designed to draw non-members to the organization, McEntee says. In addition to the social media channels and email, poll participants can respond via the organization’s website.

During IASA’s annual national conference this week, attendees will be polled daily, from Sunday through Tuesday. Poll results will be available the following morning on social media channels. That is the same schedule followed two years ago, the first year conference members were polled. The polling schedule shifted to Monday through Wednesday last year, but the response rate suffered somewhat, Stillman explains.

The one-question polls will be issued through Twitter,

Finger on the PulsePopular Polling Vehicle Provides Plenty of Insight, Discussion Fodder

D esigned to provide IASA members with insight into their peers’

strategies, the organization’s Industry Pulse poll is beating even stronger this year, say IASA officials overseeing the process.

Recent modifications to the poll should expand input and drive up IASA membership, the officials say. On the heels of the successful introduction of poll data in sessions at last year’s national conference, poll data again will be incorporated in various sessions during this year’s event.

While the

Industry Pulse poll results do not generate scientifically valid measures of membership activity and opinion, that’s not the intention, explains Scott McEntee, the new chair of the Industry Pulse subcommittee of IASA’s publishing group. “The intent of the polls is to get the heartbeat of membership on what is coming at them at any particular time and then kick that back to membership,” explains McEntee, the assistant treasurer at Farmers Mutual Hail Insurance Co. of Iowa. “It’s really information-sharing on how members are wrestling with [an issue] to give you some insight on how you might want to deal with it.”

The more poll responses IASA generates, the more information its members will

have available to consider. To that end, IASA this spring began polling non-members in the industry, too, “in hopes that it will give up more perspective on the questions we’re asking,” notes Tricia Stillman, director, member and volunteer services, at IASA.

IASA officials say they also hope this invitation to non-members encourages them to join the organization. The potential membership boost

to the current 12,000-member roll could be significant, as IASA now is reaching out to about 6,000 non-members, according to Stillman.

It’s not unusual for professionals to maintain ties to IASA without formally joining the

organization, says Victoria Pruitt, a member and former chair of the Industry Pulse subcommittee. For example, some non-members are colleagues of IASA members, and some attend meetings at IASA chapters, which do not require membership in the national organization, says Pruitt, vice president, sales, at industry services vendor KeyMark of Liberty, SC.

The Industry Pulse also is expanding its social networking footprint beyond Linkedin and Twitter by reaching out to

By Dave Lenckus

“The intent of the polls is to get the heartbeat of membership on what is coming at them at any particular time and then kick that back to membership.” — Scott McEntee, chair, Industry Pulse Subcommittee

Tricia Stillman

Victoria Pruitt

Art: SAP12002A_001D1_SWOP3.tif (CMYK; 1012 ppi, 1011 ppi; Up to Date), SAP- SAP Grd-4C.ai (Up to Date)

CODE: RBC-13-9AB PUB/POST: IASA Conf. Guide, Due date: PRODUCTION: A. Hadjioannou LIVE: 8.75” x 12.25”

DESCRIPTION: SAP – Run Better Evolution – HANA WORKORDER #: 005397 TRIM: 9.5” x 13”

Delivery Support: 212.237.7000 FILE: 08A-005438-07A-RBC-13-9 AB.indd SAP #: SAP.SAPPAN.13025.B.011 BLEED: 10” x 13.5”

RUN ahead of time with SAP HANA®.

Imagine running at speeds you never thought possible. With SAP HANA, massive amounts of data from across your organization and beyond can be processed in seconds. Which gives

you the vision to not only make smarter decisions, but anticipate what’s to come. This isn’t just about staying ahead of the competition. It’s about reimagining how you run.

Run like never before at sap.com/saphana

RUN BETTER.

© 2

013

SAP

AG. A

ll rig

hts

rese

rved

. SAP

and

oth

er S

AP p

rodu

cts

and

serv

ices

men

tione

d he

rein

as

well

as

their

resp

ectiv

e lo

gos

are

trade

mar

ks o

r reg

ister

ed tr

adem

arks

of S

AP A

G in

Ger

man

y an

d ot

her c

ount

ries.



Oceanwide, founded in 1996, is a leading provider of cloud-based insurance solutions for the specialty and broader P&C insurance industry. Oceanwide’s web-based application provides carriers, brokers and agents a comprehensive insurance policy management system to create, administer and distribute insurance products in real-time. Designed as a modular software suite, its components can be implemented on an individual basis to address specific needs or as an end-to-end solution.

VUE Software is dedicated to

providing insurance industry-specific business technology solutions. Backed by over 20 years of insurance experience, VUE Software solutions are built to meet the unique needs of the life, health, property and casualty, and distribution verticals. The company is a leading provider of distribution management, incentive compensation, billing, sales and marketing automation solutions.

Josh Turner is a double-platinum-selling singer, songwriter and disciple of traditional country

music, a mentor to up-and-coming artists, and one of the youngest members of the Grand Ole Opry. He is also headlining the 2013 IASA Networking Event on Tuesday, offering attendees the chance to hear such hit singles from Turner’s repertoire as “Long Black Train,” “Would You Go With Me,” “Why Don’t We Just Dance, and “All Over Me.”

The performance will also feature songs from Turner’s latest album, Punching Bag, which delivers a collection of bluegrass-influenced barnburners, lonesome laments, and slow and steady love ballads, all delivered in his trademark baritone.

Brought to You By…The IASA Networking Event is

a perennial favorite. The 2013 event is being brought to the conference by four co-sponsors: MajescoMastek, Oceanwide, VUE Software, and Xuber.

MajescoMastek is a provider of core insurance software products and IT services to over 80 clients in North America. MajescoMastek delivers industry leading products and IT services in core insurance areas including policy administration, product modeling, new business processing, underwriting, billing, claims and distribution management.

Notes of Nashville in Nation’s CapitalCountry Music Traditionalist Josh Turner Headlines 2013 Networking Event By Michael Voelker

Xuber is an international software house that has been a trusted provider of innovative specialist commercial insurance software for over 30 years. Xuber provides software for insurance specialists, by insurance specialists. The configurability and flexibility of its offering removes constraints and enables business growth via greater integration and global reach. Xuber solutions are currently deployed by 130 brokers and carriers in over 40 countries across the U.S., U.K., mainland Europe and Asia Pacific.

For several years, the IASA has eyed international expansion as part of its strategic vision.

That vision took a step closer to reality over the past year when the association sponsored a dialog in November 2012 with U.K. companies that have a vested interest in learning more about the U.S. market and its standards.

“Because the U.K. represents such a big insurance market and has many companies that are subsidiaries or parents of U.S. companies, it was a natural location to take our first look at international expansion,” explains Joe Pomilia, Executive Director of the IASA International Office.

The IASA saw a particular opportunity in working with U.K. companies that are subsidiaries of U.S.-domiciled insurers. “Those U.K. operations have to provide statutory reporting information

to their U.S. parents. Although parent companies certainly provide training resources, financial people who work for those U.K. insurers still struggle keeping current with updates on statutory accounting and the complex requirements of statutory reporting because there are few industry resources in their local market addressing educational needs,” he adds.

The IASA is able to bring that education to international markets. “We offer a vast network of knowledge experts about U.S. statutory issues and regulations, as well as technology solutions, that we can bring to bear for international insurers with U.S. operations,” Pomilia says. “Also, the IASA is a very inclusive organization, with solution providers, insurance carriers, agents and brokers, and regulators among our members.”

International expansion also makes sense organizationally for the IASA. “Our reasons for looking to international markets get to the heart of why anybody expands globally. It adds stability to the organization and provides a hedge against changing market conditions in one geographic region. It also allows knowledge experts to ‘cross pollinate’ and expand exponentially the opportunities we have to bring expertise to our constituents,” Pomilia explains.

Although the IASA’s outreach is still in the information-gathering phase, Pomilia expects the pace of activity to increase in 2013 and beyond.

“Once we get a feel for the size of the market and the companies likely to benefit, we’ll begin a series of activities to respond to the educational needs of financial professionals at those companies,”

“We offer a vast network of knowledge experts

about U .S . statutory issues and regulations, as well as technology solutions,

that we can bring to bear for international insurers

with U .S . operations .”

— Joe Pomilia, Executive Director, IASA International Office

World ViewIASA Uses London Meetings to Explore International Expansion By Michael Voelker

he explains. “From there, we will continue to look for ways to bring people together to share information, best practices, and expertise that can be used by individual companies and to build on our own continually expanding knowledge base.”

JOIN JAY FISHMAN FOR EDGESEPTEMBER 29 – SEPTEMBER 30, 2013Marriott Hartford Downtown • Hartford, Connecticut

PRESENTS

EDUCATION DEDICATED TO GROWTH AND EXCELLENCE

EDGE SPONSORS

EXPERIENCE IASA’S HIGHLY-RATED EXECUTIVE EDUCATION CONTENT

This year IASA is pleased to have Jay Fishman, Chairman and Chief Executive Offi cer of The Travelers Companies, Inc. as the Monday keynote speaker. Please join us on Monday, September 30th for an intimate “one on one” conversation with Mr. Fishman that will address topics ranging from industry specifi c issues to current global matters that impact all of us personally and professionally.

The 2013 program features a panel of industry experts who will share their insights and invite audience participation in a discussion about the road ahead for the insurance industry, ERM and a thought-provoking session addressing competitive, operational and IT strategy and management issues. And as always, the day will include

our unique and interactive discipline-specifi c break-out discussions with your industry peers. Along with the excellent educational program, an executive golf outing and dinner afford EDGE attendees with networking opportunities in a setting ideal for interacting with peers and exchanging ideas.

Plan now to join IASA for “Education Dedicated to Growth and Excellence.” www.iasa.org/EDGE

ONE ON ONE WITH JAY FISHMAN

Monday, September 30, 2013

SAVE THE DATE!

IASA2013ExecEdgeAdIntrp09.indd 1 5/31/13 11:43 AM

In the space of a few months, seven leading insurers have selected OneShield as their core systems provider. They’re harnessing the power of Dragon to quickly expand into new markets

and rapidly introduce products and services into multiple geographies across the globe. Join us to leverage a proven industry solution in production across a combined 44 commercial,

personal and specialty lines of business. Things are getting hot!

We are proud to welcome the following insurers to the OneShield family.

Competitive Fire

www.oneshield.com

welcome to national harbor!img.sbmedia.com/perm/strat/sc/pcg/iasa/2013/day2.pdf · element to truly...

Documents