Welcome to Live Language- Welcome Home -

We hope you enjoy your time with us

10 Somerset Place, Glasgow, G3 7JT +44(0)141 221 0793www.live-language.com info@live-language.com

Table of contentsAddress, opening hours, timetable and facilities...........................Who to talk to?......................................................................................Travel Information...................................................................................What to bring?.........................................................................................Your first day..........................................................................................Values & rules.........................................................................................Learning and student support.............................................................What will I study?...................................................................................What’s included and what’s not?........................................................Exam centre & tips from students....................................................Activities and Glasgow information....................................................Recycling...................................................................................................British Culture......................................................................................... Practical information & Making Live Language a safe place...........Terms & Conditions...............................................................................Map of the Area......................................................................................

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Welcome to Live Language!Our mission is simple - to enrich people’s lives by providing quality education in a supportive and friendly way.

We pride ourselves on our school values:- We are student-focused.- We respect all.- Student success is our passion.- We are committed to improvement.

Since opening in 2002, we have helped thousands of international students reach their goals and move on to the next exciting chapters in their lives because they have dedicated time, energy and passion to learning English. This is what inspires our team.

Come and join our school to enjoy learning and using English in the beautiful, friendly city of Glasgow!

Adell Mitchell, School Director

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Information 3

Facilities

Free wifi

Library

Student lounge Café

Self-study room

Free 1-to-1 tutoring

School Address:Phone:

Website:Email:

Emergency Phone:Social Programme Phone:

UK Emergency: Taxi:

10 Somerset (Students):

9 Somerset (9SomersetLL):

General English 15 hours

General English 15 hours

General English 15 hours

Skills or IELTS**7.5 hours

Skills or IELTS**7.5 hours

English Club5 hours

General English - 15 hours(Beginner to advanced)

Academic English - 25 hours(Beginner to advanced)

Intensive + - 30 hours(Beginner to advanced)

9.00 - 12.15pm 1.00 - 2.30pm 2.45 - 3.45pmCourse

General English 15 hours

Privates7.5 hours

English for Specific Purposes - 22.5 hours (Beginner to advanced)

IELTS / FCE* / CAE*15 hours

IELTS / FCE* / CAE* - 15 hours(Intermediate to advanced)

Skills or IELTS**7.5 hours

IELTS / FCE* / CAE* - 25 hours(Intermediate to advanced)

IELTS / FCE* / CAE*15 hours

Timetable

Holidays in 2018/2019Autumn Bank HolidayChristmasEasterEarly May Bank HolidaySpring Bank HolidayAutumn Bank HolidayChristmas

Opening Hours8.45am - 6.30pm (5.30pm in summer)8.45am - 5pmClosed

All our 25 and 30 hour courses include 2.5 hours of self-study.*FCE & CAE 15 and 25 hour courses run in July and August only**IELTS classes are available for students with Intermediate level and above.

10 Somerset Place, Glasgow, G3 7JT+44 (0) 141 221 0793www.live-language.cominfo@live-language.com

+44 (0) 7890728696+44 (0) 7581880037999+44 (0) 1414297070

3nglish1243909808303f

Wifi codes:

24th September 201822nd December - 6th January 2019

19th and 22nd April 20196th May 2019

27th May 201930th September 2019

21st December - 5th January 2020

Monday - ThursdayFriday

Saturday - Sunday

Who to talk to?Are you under 18?Any questions about your booking or accommodation?

Any questions about your course? - Speak to your teacher

Do you feel you need to change your level? Make an appointment with

Want study help? Make an appointment

Any questions about activities?

How we take care of you if you are under 18• Your guardian will be asked to fill in a medical

information and a parental consent form before arrival

• If you are more than 15 minutes late, we will call you to check if you are ok.

• You will have a special Welcome Meeting where we give you useful information and some handy tips about life in the UK and how to stay safe. We will give you information about:

• Taxis• Reporting a crime• Looking after your belongings• Safety on the streets• Public transport• Laws in the UK

• If you have any problems at all, feel free to talk to any of us. We are here to help you

Welcome to Live Language! If you have any questions or problems, just talk to our Designated People.

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Any questions about language exchange?

Ask Graham Ask Alessandra Ask Glenn Ask Tatiana

Jane David

Kenny Jose

JaneKatinka

Ask TatianaAsk GrahamAsk Adell

Travel information

Glasgow International Airport

Taxis are available at the airport 24 hours a day. You can book your own taxi or ask us to arrange a Transfer for you. (One way: £40, Return: £80)Bus: First’s Glasgow Shuttle provides you with a direct service between the airport and Glasgow city centre. The service operates up to every 10 minutes, 24 hours a day, and takes approximately 25 minutes. Price: £8 for single, £12 for return ticket. Click here for more information on the First Glasgow Shuttle.

Glasgow Prestwick Airport

Taxi: Available at the airport, outside the terminal building. You can book your own taxi or ask us to arrange a Transfer for you. (One way: £75, Return: £150)Train: Glasgow Prestwick has its own railway station. You will get half price rail travel with your flight ticket. It takes 55 minutes to get to Glasgow.

Edinburgh International Airport

Taxi: You can take a black cab from the taxi rank located on the ground floor of the multi-storey car park or you can ask us to arrange a Transfer for you. (One way: £100, Return: £200)Bus: Airlink is a non-stop service to Glasgow city centre. For more information, click here

To Glasgow

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There are a number of bus stops near the school. All buses go to the city centre.

• Sauchiehall Street – Bus numbers 3, 77, X78• Woodlands Road – Bus number 4• Argyle Street – Bus number 2

A monthly or weekly ticket is the cheapest and most flexible way to travel by bus. If you want to use First Buses, different tickets are available. Check out the prices and timetables and download the app.

Glasgow has 2 main train stations in the city centre and a wide network to local and intercity destinations.

• Glasgow Central Station is located on Hope Street in the city centre.

• Queen Street Station is in George Square in the centre of the city.

• Charing Cross Station is the nearest local train station.

Glasgow has a small subway system. The nearest stations are St. Georges Cross and Kelvinbridge.

To Live Language

FirstBus App

Scotrail timetable

Subwaytimetable

What to bring? 6 Your first day

Passport

When travelling

Visa

Ticket

Insurance

Pens, pencils and highlighters

To school

Notebook Bag

Practical, comfortable and waterproof clothes

To wear

Comfortable, waterproof shoes Sunglasses

Camera

Extras

Umbrella Spending Money

Phone + Charger

8.30am

10.20am

10.45am

11.00am

12.15 - 1.00pm

1.00 - 2.30pm

2.45 - 3.45pm

Arrive at Live Language• Please bring your ID and visa• You will do a level test and have a speaking interview

Orientation

Morning break

Join your lesson

Lunch break

Afternoon lessons (If you booked a 25 or 30 hour course)

English Club (A conversation club to practise speaking skills. If you booked a 30-hour course, it’s included in your course.)

Values Be on time. If you are more than 15 minutes late, you cannot go into class.

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We are student focused.

We respect all. Student success is our passion.

We are committed to improvement.

Live Language Values

Rule of Law

British Values

DemocracyFreedom of SpeechTolerance

Rules

Attend lessons every day. We can only extend your booking if you have a medical certificate from a doctor.

Speak in English.

Please don’t text or take calls during class.

Show respect. Be polite.

No smoking.

No alcohol.

Please recycle.

Please tidy up after yourself.

Please don’t leave any valuables in your classroom or in the student lounge.

Support 8

Academic Tutor - Kenny can help with self-study strategies, or any specific language points you want to focus on.Book your FREE appointment at Reception.

Learning support To help you make the most of your course at Live Language, we offer you learning support while you are with us. You may want to review grammar, do extended writing practice or need advice on exams. We have study areas in the student lounge and study centre. We are here to support you in whatever you need.

Globaliveation - is a FREE service for students who would like to improve their social life, their local community, their English skills and the lives of others. You can volunteer or join our language exchange programme. If you are interested, just contact Jose.

Library - You can borrow readers, books on vocabulary, Busi-ness English and exams from our library. Just pay a £5 deposit at reception which you will get back when you return the book.

English Club - We know that speaking is the focus for a lot of our students so have created English Club. This is a conversation club where the students are in control. The teacher helps when needed and then gives feedback and new vocabulary at the end of the meeting. There is a charge for English Club.

Student Support The Administration team look forward to meeting you on your first day at the school. They are there to help you out with your booking and life in Glasgow.

Questions about booking

Accommodation

Registering with a doctor or with the police

Information on how to get a student card

Reception can help with:

Taking a holiday

Exams you can take at Live Language

Borrowing a library book

What to do in Glasgow

Pointing out places of worship

Kenny

Jose

Culture Club - Each week Culture Club looks as different aspects of living in Britain. You’ll also learn about different festivals and events in the UK such as Hallowe’en, Bonfire Night and Christmas. This FREE class is a great way to find out more about the UK and its culture.

What will I study? 9 What happens in my classes?

At Live Language we believe that our lessons should be student-centred. That means that the classes focus on what you need to practice, not what the text book says. Our teachers use the text book to meet your needs and challenge you to do better.

You will have regular progress tests so you can see which areas you have improved. You will also have tutorials with your teacher every 3 weeks. You’ll discuss your performance and set goals for the future.

We have new students every Monday so you will join a class that has already started. Don’t worry about this! Everyone has strengths and weaknesses and no two students are the same. Even on your first day, you may know some vocabulary and grammar that other students don’t. We encourage you to develop your study skills to help you improve outside class. Most days, your teacher will ask you to find a news story, article or video that you like. The next day you’ll tell your classmates about it. You can teach vocabulary and have discussions about the topic. This helps your fluency and makes learning fun.

In General English classes, you will learn grammar, vocabulary and practise your reading, writing, listening and speaking skills. All of our classes are in English so every minute is an opportunity for you to use your language. In the exam preparation classes, you’ll learn about the exam and look at your skills through the examiner’s eyes. We use the examiner’s criteria to improve your performance in each part of the exam you are taking.

Level test on your first day

Certificate of Attendance showing the final level and your study dates

Orientation meeting

Welcome pack

What’s included?

Use of course book

Continuous assessment including weekly progress tests and 1-2-1 tutorials every 3 weeks

Exam advice

Use of library

Social Programme

Examination fees

Meals

Student card

Wifi

Weekly Culture Club

What’s not included?

10Top tips

My top tip

1. To participate in every social programme as a excellent opportunity to discover Scotland and it’s beautiful landscapes, cultures, people, etc.

2. To push ourselves practicing our English skills in every single moment wherever we are.

Juang (Indonesia)

My top tip

1. To use the great digital resources (recommended by our teacher): teded.com / The Guardian / Ted Talk / Elllo...etc. It really works and helped me a lot to improve some english skills!

2. To study every day in cooperation with someone who is doing the same course and has the same level.

Pilar (Spain)

My top tip

1. Take advantage of the social programme: it’s not only an enjoyable way to practice but also a perfect way to meet new friends from all over the world.

2. Try to use English to have deep conversations: it will boost your vocabulary and your understanding of the different cultures that surround you.

Giacomo (Italy)

Exam centre

Cambridge English: Preliminary (PET)

B1 Shows that you have basic skills in English to deal with everyday conversations and interactions.

Cambridge English: First (FCE)

B2 Often accepted by employers or universities as proof that you are able to cope in a professional environment or are ready for study.

Cambridge English: Advanced (CAE)

C1 Excellent preparation for living, working or studying in an English-speaking country.

Cambridge English: Proficiency (CPE)

C2 Proof that you have mastered English to a near-native level.

Live Language is a Cambridge Assessment English exam centre. That means that you can take an internationally recognised English qualification here. There are many benefits to taking a Cambridge English exam. You can use your qualification for work or study purposes at the many educational institutions, businesses and government departments which accept them

We have exam dates all year round. Check our website for dates and prices.www.live-language.com/cambridge-exams

throughout the world. Or just use the preparation to improve your language skills, helping with life in an English-speaking country.

Activities

Festivals and events in Glasgow

Top 5 places to visit

Top 5 things to do

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Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Full day trip with the Social Programme

English class

English class

English class

English class

English class

Museum visit

English Club

Homework

Self-study

Volunteering

Sample itinerary

pmam

pmam

pmam

pmam

pmam

Glasgow

Kelvingrove Museum (Free)

Riverside Museum (Free)Glasgow University & Mackintosh HouseCathedral & Necropolis (Free)

Pollok Park & House

Mackintosh Walking Tour

Scottish dance at Sloans on Friday nights (£8)Have an Afternoon Tea at the Willow Tea RoomsVisit Loch Lomond (50min by train)

Street Art Walking Tour

January - February Burns Day, St Mungo Festival, Celtic ConnectionsMarch - April Glasgow Film FestivalMay - June Science Festival, Mela, Festival of Museums, West

End FestivalJuly Summer Nights at Kelvingrove Bandstand, Bard in

the BotanicsAugust Merchant City Festival, World Bagpipe

ChampionshipsSeptember - October Doors Open Days, HalloweenNovember - December St Andrews Days, Glasgow Loves Christmas

Recycling 12 We believe it’s important to help the environment in all the ways that we can. We want you to help us too. You will find recycling bins all around the school. Please use them whenever you can. Don’t throw something away if it can be recycled. And don’t throw rubbish in the recycling bins.

We recycle:- Cans- Plastic – including plastic bottles- Paper- Cardboard- Glass bottles

Some more Green tips:- Turn off all lights when you leave the room- Use both sides of the paper in your notebook- Use scrap paper rather than buy more- Reuse your water bottle

British CultureGetting to know British culture a bit more will help you make the most of your time in Glasgow. Read this helpful guide from English UK about how to stay safe in the UK.

British DOs and DON’TsDO• Arrive on time - punctuality is valued in the UK.• Be polite - thank you, please and sorry are often used.• Be tolerant - There are laws again discrimination against anyone based on

race, gender, religion, disability or age. • Put your hand out to hail a taxi or a bus. If you don’t do that, they won’t stop.• Join our free Culture Club on Mondays to learn more about British culture.

DON’T• Be hurt if people keep their distance - People don’t usually touch each other

or keep long eye contact. This may seem cold at first, but it’s just respecting people’s privacy and body space.

• Jump queues - Standing patiently and waiting your turn is the norm.• Throw litter on the streets - you will have to pay an £80 fine.

Practical InformationIn the United Kingdom, the legal age of

- Smoking and buying cigarettes is18- Buying or drinking alcohol is 18- Driving a car is 17 (with a recognized licence)- And the legal age of consent is 16.

Please make sure you behave in accordance with the law.

SafetyPlease try to stay safe in Glasgow. For more information on Health & Safety, please read this helpful guide from English UK.Places of worshipGlasgow is a city of diversity and we have many places of worship for all religions. Just ask the Reception staff for information on the nearest place for you.

Making Live Language a safe place for all

First Aid & Fire Alarm

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Taking care of under 18sIn Scotland, people under 18 are considered to be ‘children’ in the eyes of the law. We therefore have further measures to make sure you are safe if you are under 18.• All staff and visitors will be identified by their name badges.• We will call you immediately if you are late for class.• Tatiana, Graham and Adell are our dedicated points of contact for you and your parents or guardians.• All staff have done training on the safety of under 18s.• We have developed an extensive safeguarding policy. BehaviourWe expect all students and staff to behave appropriately at all times (including when online or using any form of messaging or social media) towards other students and school staff and to respect cultural, racial and religious differences. We expect all students and staff to uphold the core British values of democracy, individual liberty, tolerance, and the rule of law. We reserve the right to ask students to leave the school or accommodation without refund if they don’t follow the rules. In case of Live Language staff, inappropriate behaviour or not respecing the core British values will result in dismissal.

First AidWe have a number of trained First Aiders who can help you in case you have an accident or any health problems. Just talk to any member of staff who can call a first aider.

Fire AlarmWe have regular fire drills. If you hear the fire alarm at any other time, please leave the building immediately. Your teacher will know what to do. If you are alone, leave the building through the shortest route possible.

Terms & Conditions 14 Thank you for choosing to study at Live Language. We hope that you will learn a lot from your studies here, and that you will enjoy coming to English classes. Please take a few minutes to read the basic terms and conditions. You must agree to these if you book a course with Live Language.

School Holidays in 2018 & 2019Live Language is not open on Saturdays or Sundays or on these UK public holidays.• Christmas: 22nd December - 6th January 2019 (School reopens on 7th

January 2019)• Easter: 19th and 22nd April 2019• Early May Bank Holiday: 6th May 2019• Spring Bank Holiday: 27th May 2019• Autumn Bank Holiday: 30th September 2019• Christmas: 21st December - 5th January 2020You cannot get a refund for these days.Booking a coursePayment• To pay a lower price for your course, you have to pay 4 weeks before your

booking starts. (If you make a last-minute booking, please pay at the time of booking).

• If you pay after your course starts, you will have to pay a higher price and get no discount.

• You must pay a registration fee when you first book a course. You pay this once only.

• Please add £20 to the total fees if you are paying by international bank transfer.

Sponsored students onlySponsored students must complete the period in their Financial Guarantee.Sponsored students without a Financial Guarantee are responsible for all fees.Accommodation bookingYou must pay the accommodation arrangement fee every time you book accommodation. We will refund this ONLY IF we can’t find you accommodation.

You must pay at least 2 weeks to make a booking. We can’t book you accommodation without this. You must pay all accommodation fees 4 weeks before your booking starts. (If you make a last-minute booking, please pay at the time of booking). Check in – Sunday Check out – 12pm on SaturdayYou must pay for any damage to the accommodation.

Changing your booking (Before you arrive)You must tell us if you are not going to arrive on the date of your booking. There is a £25 changing fee if you change your booking.

Cancelling your booking (Before the start of your course):• More than 2 weeks’ notice – All course fees, accommodation and transfer

will be refunded.*• Less than 2 weeks’ notice– A week fee will be retained by Live Language

and other fees will be refunded.** Registration fee and accommodation arrangement fee are non-refundable.

Private and Semi-Private LessonsYou have to pay for your Private/Semi-Private lessons if you cancel less than 24 hours before the class. Private lesson = 1 teacher, 1 student Semi-Private lesson = 1 teacher, 2-4 students

Refunds (after you start your course)A good student insurance policy will refund the remaining fees if you have to go home early for a medical or other serious reason. We strongly advise all students to take out insurance.If you stop your course early, your course fees are not refundable under any circumstances.We can’t offer credits to students who leave early.You cannot transfer your fees to another person or change to private lessons. Absence because of an accident or sickness is not refundable.

15 Terms & ConditionsCourses• In busy times, the maximum class size is 14 but is usually 12. In very rare

circumstances the stated maximum class size might be exceeded. If this does happen, it will only be by one person and for a very limited period.

• If your English level is not suitable for the course you have booked, we will have to move you onto a different course.

• Your teacher(s) will change during your course. This will let you learn from different teaching styles and accents.

Changing classesIf you want to change class, for whatever reason, you should speak to your teacher or make an appointment with the Senior Teacher. The final decision to move a student to a new level lies with the Director of Studies.

Attendance / AbsenceYou will only progress if you attend your classes. We want students to be serious about their course so you are not allowed in class if you are late. We can only extend your booking if you have a medical certificate from a doctor.If you miss a lesson, without a medical certificate, we cannot give a refund or allow you to take the lesson at another time.We will inform your sponsor regularly about your attendance. If you are asked to leave the school for poor attendance or conduct, your fees will not be refunded, and you will not be allowed to stay in a Live Language accommodation.

HolidaysYou can take 2 weeks holiday for every 12 weeks you study. You have to apply 2 weeks before the start of your holiday or your course won’t be extended. Holidays are from Monday to Friday (5 days) and not individual days. Sponsored students onlyYou will be marked as absent if you don’t put in a holiday request form, and your attendance will go down.

Attending the courseMaterials and Examination feesYou will borrow the textbook for class and you have to return the book when you leave or move to a different class. If you want to buy the book, you can ask at reception. Exam fees are not included in your course fees.

Contact informationYou have to tell us if you change any of your contact details.

ConductLive Language reserves the right to ask a student to leave the school or accommodation without refund in the event of misconduct or poor attendance.We expect students to behave appropriately at all times (including when online or using any form of messaging or social media) towards other students and school staff and to respect cultural, racial and religious differences. We expect all students to uphold the core British values of democracy, individual liberty, tolerance, and the rule of law.

Complaints Procedure for studentsWe do not accept complaints received after the student has returned to their own country.If you have concerns about any aspect of your course, we are happy to discuss these with you.

Full terms and conditions are available on our website at http://live-language.com/terms-and-conditions/

20 minute walking

5 minute walking

George Square

Museum of Transport

Kelvingrove Museum and Park

University

Map of the area 16

Duke of Wellington statue