welcome to - healthcare information and management ... team messaging educational materials/ videos...
TRANSCRIPT
![Page 1: Welcome to - Healthcare Information and Management ... Team Messaging Educational Materials/ Videos Physicians Patients Schedule NYULMC occupational therapy home visit for high-risk](https://reader031.vdocuments.us/reader031/viewer/2022030420/5aa79d077f8b9ab8228c7f47/html5/thumbnails/1.jpg)
Welcome to
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• five inpatient hospitals:
• Tisch Hospital
• Rusk Rehabilitation
• NYU Langone Orthopedic Hospital
• NYU Langone Hospital - Brooklyn
• Hassenfeld Childrens Hospital
• with locations in
• New York City’s five boroughs
• Long Island
• New Jersey
• Westchester, Putnam, and Dutchess counties
• affiliation with
• Winthrop University Hospital
Over 200ambulatory sites
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THE JOINT
COMMISSIONNATIONAL QUALITY APPROVAL
Ranked #1 & #2 – Third
Year in a Row for Overall
Patient Safety & Quality
140 Physicians Listed in
New York Magazine’s
“Best Doctors”
Gold Seal of Approval by
the Joint Commission for
Commitment to High
Quality Care
Magnet Recognized
Hospital for Excellence
in Nursing
Clinical Care
Modern
Healthcare
Modern Healthcare
Top HospitalMost Wired Hospital -
2017
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RESEARCH
#1 in licensing
revenue among U.S.
universities
A Top 11
U.S. News & World
Report’s Best
Medical School
$189 million
in new NIH
funding for 2016
435 research
faculty
Among the
fastest growing
NIH portfolios
in the U.S.
4,187 peer reviewed
publications as of
2016
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Education
175 Years of Training Physicians and Scientists
75+ Residency and Fellowship Training Programs
5,000 Voluntary, full and part-time faculty
3 -year medical degree program
80 MD/PhD students
233PhD Students
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Stage 7
Stage 7 Non-Stage 7
4% of over 5,000
hospitals
evaluated are
Stage 7
Healthcare Information and Management Systems Society (HIMSS) Analytics Electronic
Medical Records (EHR) Adoption Model
Stage 7 Award.
Leverage and govern health data and analytics
Execute computer order entry and electronic documentation
Measure and analyze patient engagement
Demonstrate advanced implementation
and augmentation of EHR
only
Based On Ability To
we’ve achieved
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Top 20 in the Nationwith 12 nationally ranked and
8 high performing specialties
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Kathleen Mullaly, MSN, RN
Senior Director MCIT, Care Delivery Transformation, NYU Langone Health
Lily Pazand
Director, Managed Care Payment Reform Analytics, NYU Langone Health
Total Joint Arthroplasty Bundled
Payment Care Initiative
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CARE
Bundled Payment
for Care
Improvement
(BPCI)
NYUPN
Commercial
Shared SavingsMedicaid IPA United
Delivery System
Reform Incentive
Payment (DSRIP)
Clinically Integrated Network – Risk Programs
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NYUPN
Medicaid IPA UnitedDelivery System
Reform Incentive
Payment (DSRIP)
Clinically Integrated Network – Risk Programs
CARE
Bundled Payment
for Care
Improvement
(BPCI)
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What We
Considered
• Strong clinical leadership
• Defined, discrete clinical episodes
• Relatively predictable
Clinical Opportunity
• High volume
• Procedure-based
• Attractive to Medicare
Financial Opportunity
Total Joint Replacement• 469-470 Major joint replacement of the lower extremity
• 800 Medicare cases annually
• 31 physicians; 55% employed / 45% voluntary
Spinal Surgery• 459-460 Spinal fusion (non-cervical)
• 235 Medicare cases annually
• 18 physicians; 56% employed / 44% voluntary
Cardiovascular Surgery• 216-221 Cardiac valve
• 260 Medicare cases annually
• 8 physicians, 100% employed
Bundle Payment Strategy
What We Selected
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Cost Drivers Across Episode of Care
Levers to reduce internal hospital cost:
• Reduce LOS
• Reduce implant, supply, and/or drug costs
• Reduce OR time
Internal Cost Reductions
Levers to reduce 90-day episode spend:
• Reduce readmissions
• Alter discharge patterns (home-based vs. facility-based care)
• Decrease utilization (e.g. consults, ancillary tests
• Reduce SNF LOS
90-day Episode Spend Reductions
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Baseline Metrics – Total Joint Replacement
Initial Post-acute Setting 90 Day Readmission Rate AVG 90-Day Episode Payment
Inpatient Rehab 15% $40,095
Skilled Nursing Facility 18% $43,466
Home Health 10% $23,462
Outpatient Therapy 18% $27,267
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Total Joint
Replacement
Pathway
Org Chart
Total Joint
Replacement
Pathway
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Implementation
MCIT Reporting
Epic Workflow
Bundled Payment Initiative Steering Committee
Pre-hospital Team Inpatient Team Post Acute Team
Total Joint Care Pathway Committee
Total Joint Replacement Pathway Development Governance
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Total Joint Replacement Pathway Implementation Structure and Leads
Total Joint Care Pathway Committee
Physician / Res.:
Slover
Surgical Care Coordinators:
Frattini / Slover
Case Management / Social Work / Clinical Care
Coordinator
Roesch / Presa
Inpatient
Comeau / Bovery
Physical Therapy / Occupational Therapy
Corcoran / Tafurt
Post Acute:
Goldberg / Mullaly
TJR Pathway Implementation Team
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Clinical Management Throughout the Pathway
Standardization
Systematization and standardizing
are the foundations of good
operational routines that can be
measured and facilitate
improvements, outcomes, and
ever-greater efficiency.
Advantages of Standardization
1. Increases efficiency
2. Improves ability to monitor and study individual factors
3. Improves communication
4. Allows for identification of outliers or modifiable factors
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Home Health
Agencies
Surgeon Follow-
Up
Visits
Skilled Nursing
FacilitiesInpatient Rehab
90-Day
Post-Acute Period
Surgeon
Pre-Admission TestingOutpatient
Services
Nurse Care
Coordinator
Patient / Coach
Electronic
• EMR: My Chart
• EMR Light: For providers without EMR
TelephonicFax
• For providers without EMR or limited internet connectivity
Communication Modes:
Pre-admission Hospital +
Inpatient
Patient Navigation
Surgeon
Hospital
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MyChartEpic
Physician
Dashboard
Bundled Payment
Registry
OpTime Scheduling
System
DRG
Predictive
Model
Clinical Episode Documentation,
including readmissions to
outside hospitals (Outreach/
Telephone Encounter)
Clinical Care
Coordinators
HIE /
Web
Portal
Medicare
Claims
Data
Physician
and
Surgical
Coordinator
History
Questionnaire
Test Results
Conditions
Care Team
Messaging
Educational
Materials/
Videos
PhysiciansPatients
Schedule NYULMC
occupational therapy
home visit for high-risk
patients
Risk stratification to
identify patients at risk
for readmission
SNF
Partners
Home
Health
Partners
EDW
Population
Analytics
BPCI
Episode
Technical
Work
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Reporting and Monitoring Tools –
Pre-Care Outcomes Improvement
∴ DRG Predictor
∴ Reporting
∴ Care Coordinator Dashboard
∴ High Risk Readmission Identifier
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Surgery
Date
Pre-
Testing
Date
Patient
Name
Patient Age on
Surgery Date Surgeon Name Procedure Home Phone Email Address Birth Date
Patient
PCP Name
PCP Office
Phone Num Schedule Status
10/15/2013 5/8/2013 Patient 1 69.5 Surgeon 1 ROBOTIC MITRAL VALVE ANNULOPLASTY Phone 1 Email 1 DOB 1 PCP 1 PCP 1 Scheduled
10/15/2013 10/1/2013 Patient 2 62.2 Surgeon 2 REVISION FUSION SPINAL POSTERIOR Phone 2 Email 2 DOB 2 PCP 2 PCP 2 Scheduled
10/15/2013 10/2/2013 Patient 3 70.9 Surgeon 3 REPLACEMENT HIP TOTAL Phone 3 Email 3 DOB 3 PCP 3 PCP 3 Scheduled
10/15/2013 10/4/2013 Patient 4 88.6 Surgeon 4 REPLACEMENT KNEE TOTAL Phone 4 Email 4 DOB 4 PCP 4 PCP 4 Scheduled
10/15/2013 10/4/2013 Patient 5 71.5 Surgeon 5 REPLACEMENT HIP TOTAL Phone 5 Email 5 DOB 5 PCP 5 PCP 5 Scheduled
DRG Predictor - Scheduled procedure report kicks off
outreach efforts pre-surgery
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FYI Flags identify patients in
the EMR
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Data in
Epic
Epic
Registry
Dashboard
BPCI Epic – Patient Identification / Registry
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EMR Care Coordination Tools and Patient Registries
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Clinical Care Coordinator Preadmission Assessment
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Readmission Risk Predictor Tool
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Patient Communication Tool – NYU Langone Health MyChart
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Inpatient Workflow + Order Sets –
During-Care Outcomes Improvement
∴ Order Sets
∴ Epic Dashboard
∴ Reporting
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Pre-op Standard
• Celebrex until day of surgery
• Continue opioids if there is pre-op use
Intra-op Standard
• Routine surgeon wound infiltration with cocktail
• Wound cocktail to be determined by the surgical team
• 250mg ropivacaine with epinephrine
• Ketorolac
Inpatient Goal – Order Sets + Standard Workflow
Analgesic Pathway
POD Standard:
Intra-op Anesthetic
• GETA
• Epidural
• CSE
• Spinal
• Peripheral catheter (femoral, etc.)
PACU/POD#0 Standard
• EPCA or peripheral nerve catheter with +/- IV PCA
• APAP 1g IV upon PACU arrival and q6h ATC
• Ketorolac 30 mg IV q8h ATC
• Lyrica 50 mg bid
• Continue opioids if there is pre-op use
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Analgesic
Workflow
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VTE
Prophylaxis
Workflow
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Acceptable
According to
Workflow
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Actual Patient Info
for Comparison
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Daily Inpatient Census Report
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Homecare Workflow–
Post-Care Outcomes Improvement
∴ Care Coordinator Post-Acute Documentation
∴ Transitional Care Document
∴ Analytics
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Real-Time Readmission, ED, Urgent Care Visit Report
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Post Discharge
Flow Sheet
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Post Acute Care Provider Contact
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Post Acute Care Provider Contact
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• Focus on bi-directional exchange of information
• Twice weekly updates on high risk patients
• Interdisciplinary weekly call
• PAC Report card
• Quarterly PAC Committee Meeting
Developed in collaboration with Partners
Standard Post Acute Pathways
Post Acute Goal –Improved Outcomes and Patient Experience NYULMC Post-Acute Partners
8
12
8
6
7
9
3
5
4
3
3
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• Two Home Care Pathways
• Standard Pathway
• Enhanced Support Pathway
• VNSNY/TJR Enhanced Support Pathway Pilot Criteria
• Single Joint replacement
• Caregiver able to participate in therapy prior to DC
• Stairs before discharge / No more that 1 flight in home
• If private home bed/bath cant be longer than a flight of stairs
• Eligible for SNF / Complex Needs
• Established risk profile to assist in determining appropriate disposition
• Focus on bi-directional electronic exchange of information
Criteria for
Homecare
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Transitional Care Document –
Post-Care Outcomes Improvement
∴ Transfer Document
∴ Follow-up Form
∴ Continuity of Care Document
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Components of Transitional Care Communication Tool
Transfer DocumentDelivered at Discharge
o Demographics
o Type of surgery and date
o Care pathway
o Readmission risk
o Clinical Status
o Functional Status
o Patient Preferences / Comments
o Social History
o Knowledge Deficit
o Follow-up Appointments
o Hospital Contact Info
o VS/Smoking Status
o Education
o +CCD
Clinical Status• Pain
• VTE pro
• Surgical Wound
• Pressure Ulcer
• UTI
• Fever
• Diet
• Any new medications added
• Change in clinical condition
• Evaluated by MD/NP
Functional Status• Number of PT/OT visits week
• Ambulation
• Stairs
• Transfers
• Falls
Discharge Status• Anticipated Discharge Date
• Barriers to Discharge
• Patient on Target for Discharge
Follow-Up FormDelivered Weekly
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NYULMC EMR Lite
• NYU Clinical Care Coordinator readies documentation
• NYU clinician logs into system & completes Post Acute Transfer Form
NYULMC HIE
• Facilitates exchange of information between NYU and VNSNY systems
VNSNY Homegrown EHR
• Information received at VNSNY/Clinician notified
• Provider logs into system and accesses Post Acute Transfer Form and CCD
Transitional Care Communication Workflow
Patient is
Ready for
Discharge
VNSNY nurse
visits patient at
home
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Weekly Meeting with PAC
partners to develop
pathways understand
information critical to
transition
Testing NYU-VNSNY
Mar. - Nov 2012 April. 1st, 2013 Sept, 2014
EMR-EMR transfer with
VNSNYRisk-Bearing Phase 2
Period begins
Oct. 1st, 2013
Live with manual transitional care
communication tool
Mar, 2014
Transitional Care
Communication tool
electronically sent to
NYULMC HIE
Internal/external review of
potential system solutions
Meetings with PAC partners to
develop workflow
Testing solution
Dec 2012 Jan, 2013
Began training with VNSNY and
NYU teams both individually and
together
Made updates based on feedback
from teams
Live with Risk Bearing Phase 2
Bundle Payment for Care
Improvement Initiative
Transitional Care Communication Tool Implementation Timeline
Jan – Mar 1,
2013
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We have exchanged over
7,000 forms with VNSNY
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Bundle Payment Weekly Dashboard
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# Patients
Discharged
ALOS Rehab
Facility
Skilled
Nursing
Facility
Total
Facility-
Based
Care
Home
Health
Care Svc
Home/
Self Care
Total
Home-
Based
Care
# Readmissions
(Closed Episodes
Only)
# Patients
(Closed
Episodes Only)
90-Day
Readmission
Rate (Closed
Episodes Only)
Primary Joint of the Lower Extremity 779 3.52 7% 37% 44% 53% 3% 56% 42 338 12%
HJD 733 3.41 6% 35% 41% 56% 3% 59% 35 317 11%
DRG 469 - Primary Joint w MCC 17 6.76 18% 35% 53% 47% 0% 47% 1 2 50%
Physician 1 4 6.00 25% 50% 75% 25% 0% 25% 0 0 0%
Physician 2 4 8.75 25% 25% 50% 50% 0% 50% 0 0 0%
Physician 3 2 4.50 0% 50% 50% 50% 0% 50% 0 0 0%
Physician 4 2 9.00 0% 50% 50% 50% 0% 50% 0 1 0%
Physician 5 1 7.00 0% 100% 100% 0% 0% 0% 0 0 0%
Physician 6 1 3.00 0% 0% 0% 100% 0% 100% 0 0 0%
Physician 7 1 13.00 0% 0% 0% 100% 0% 100% 0 0 0%
Physician 8 1 3.00 100% 0% 100% 0% 0% 0% 0 0 0%
Physician 9 1 3.00 0% 0% 0% 100% 0% 100% 1 1 100%
90-Day Readmission Rate - Closed Episodes Only 1Discharge Disposition
Weekly Dashboard – Physician Level Reporting
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BPCI Discharge Disposition Patterns
Primary Joint Replacement – HJD / Tisch Primary Joint Replacement – Lutheran
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0%
2%
4%
6%
8%
10%
12%
14%
16%
18%
20%
Baseline CY 2013 CY 2014 CY 2015 CY 2016 CY 2017
BPCI 90-day Readmission Rate Trends
TJR - NYU TJR - Lutheran
% Readmission
Time
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0
2
4
6
8
10
12
Baseline CY 2013 CY 2014 CY 2015 CY 2016 CY 2017
BPCI Average Length of StayTJR - NYU TJR - Lutheran
Time
Length of
Stay in Days
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Lessons Learned
- Concept of bundle payment is still very new
- Continuous engagement requires reminders – re-education around reports, and data, new goals and targets, and regular discussion of performance
- Data is consumed and understood differently by different groups
- Leverage IT platforms (EMR, HIE, analytics) to identify population of interest at preadmission and during inpatient stay
- Early identification of BPCI patients is critical to success
- Place focused information in the hands of clinicians on a timely basis in order to facilitate care redesign
- Develop tools to risk stratify patients to allow targeted clinical intervention
- Developed and tested Care Coordination workflow manually
- Advance clinical and technical relationships with post acute partners to expand influence with care delivery
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Questions
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In Summary
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Total Joint
Arthroplasty
Bundled Payment
Care Initiative
BPCI Discharge Disposition Patterns
Primary Joint Replacement – HJD / Tisch Primary Joint Replacement – Lutheran
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Thank you
for your consideration.