welcome to dumfries & galloway · no smoking all of our accommodation is no smoking. this...

Welcome toDumfries & Galloway

Welcome to Westlands Country Park.

In this pack you will find information about your lodge, our park and our on-site activities.

Your lodge accommodation holds all the essentials you'll need to make you feelright at home. Including bed linen, towels, cooking utensils and even teabags for thatall-important post-arrival cup of tea.

Inside your complimentary welcome pack you will find basic cleaning products to help youduring your stay. Fresh milk and water can be found in the fridge and plenty of tea and coffeeto start your mornings off right!

Dumfries and Galloway offers a wide variety of entertainment and activities for the whole family.Our ‘Gary Guide’ section at the back of this information book will highlight some of our favouritelocal activities and restaurants. With something to suit every age, and personality, the whole family will find an activity they love, pets included! Really make the most out of your short break and challenge yourself to some on-site clay pigeon shooting or fly fishing. We offer shooting tuition packages with our fully qualifiedinstructors. Whether you are a novice or professional, our bespoke tuition will set you off on theright foot! Please ask us at reception for prices and availability.

We have free Wi-Fi across our park, as well as over 100 acres of beautiful woodland on yourdoorstep, all waiting to be explored on your Westlands holiday.

Fancy owning your very own holiday lodge? We have an excellent hand selected range of stunning lodges for sale, nestled among a landscape of picturesque fishing ponds and greenery.Open all year round, you can enjoy your very own holiday lodge throughout all four seasons.For any more information or to have a look around please contact reception.We would love to show you around!

If there is anything you need during your stay, just ask!

We hope you enjoy your stay with us.

Best Wishes,

From all the team at Westlands

SafetyHere at Westlands we are focussed on ensuring the

health and safety of our guests and employees,

please be aware of the social distancing measures

we have put in place in our reception and within

your accommodation.

This Includes:

Keeping a safe distance between yourself and

other guests and staff members at all times.

Washing hands every time you enter or leave your holiday home or the park.

Sanitizing your hands regularly using the sanitizing points within your accommodation andpark facilities.

Here for the bubbles?Our hot tubs are emptied, cleaned and refilled

between every holiday to ensure the highest

hygiene standards. Please allow until 6pm on your

check in day for your hot tub to get up to full

temperature. Every day while staying with us your

hot tub will be checked and maintained usually

between 9:30am and 10:30am. Please make sure to

read the hot tub safety notice before entering

the hot tub.

Your Furry FriendsWe know your four legged companions need a

holiday too, we hope they enjoy adventuring

around our park. Please make sure to keep them

on a lead and use the doggie waste bins provided

around the park.

Fancy making us your permanent holiday destination?We have a fantastic selection of hand picked new and pre-owned holiday homes to choose from for you to enjoy holidays throughout all 4 seasons! Come back time and time again to your own little piece of paradise!

Enquiries 01461 800370

DepartureWhen checking out, simply deposit your key in the deposit box located inside reception.

When you leave with unforgettable memories please leave us a review on the link you will receive on departure. Your feedback is what makes us strive!

Enjoy your holiday!The Westlands Team

Dear Guest,Welcome to Westlands Country Park.

Here is a quick guide to get you started on your holiday with us!

Welcome to Westlands Country Park.Our parks are committed to the Safer Stay initiative in partnership with Hoseason, giving you piece of mind that your accommodation has been cleaned and sanitised to the highest standard.

Safer Stays – What you can expect?

· Upon arrival please limit the number of people from your party visiting reception to one.

· Please use the hand sanitising station upon arrival and follow the one way system, floor markings or queue systems in place.

· Perspex screens have been fitted in our cafe/reception for both your and our safety.

· Throughout the holiday park, please continue to observe the social distancing rule.

· Main surfaces will be sanitised using anti-viral disinfectant including kitchen worktops, dining tables, bedside tables and coffee tables.

· Heavy use items will be sanitised between each check in (remote controls and door handles)

· Non-essential items will be removed including, scatter cushions, throws, counter top utensils, ornaments and marketing materials.

· Extra cleaning time has been assigned to give thorough sanitisation

· In addition to deep cleaning, your accommodation will be ‘fogged’ with an anti-viral chemical after cleaning.

· Your welcome folder is now digital.

· We are continually following government guidelines, in the event you feel ill please report it to reception as soon as possible on 01461 800370.

· All our hot tubs are fully emptied, cleaned and sanitised prior to your arrival. Please allow until 6pm for them to fully heat up. Your hot tub will also be checked and maintained daily.

· When checking out, simply deposit your key in the deposit box located inside reception.

We hope you enjoy your stay with us

Best Wishes,

From all the family atWestlands Country Park

Safer Stays.

Cookers And HobsThe majority of cookers throughout our

accommodations are the same model, however if you

encounter any issues please do not hesitate to

contact reception on 01461 800370. To operate

cooker appliance, please follow the instructions set

out below:

DishwasherSelected accommodation come equipped with a

dishwasher. To operate, simply ensure the isolation

switch (located on the wall behind the counter) is

switched on.

The dishwasher is now ready for use, select the

desired cycle via the operation panel located on the

top edge of the dishwasher. Insert dishwashing tab

within the pouch located on the inside of the door.

Central Heating

Your accommodation is central heated. This can be

controlled by using the thermostat located on the wall

within the lounge. Hot water and central heating are

both set up so there is no need to touch the boiler

throughout your stay. We ask that you kindly leave the

heating turned down on departure.

Gas Cooker:1. Ensure the isolator switch is on. This is located on

the wall above the worktop.

2. The oven will usually be automatically set to fan

assisted oven option.

3. Note: The oven is gas operated. Turn the

temperature knob to the ignition symbol, push the

knob in to allow gas flow and ignition. Keep knob

held in until the gas pilot has lit inside the oven.

Gas HobTo ignite the gas burners, follow the instructions set

out below:

1. Turn the selected burner knob anti-clockwise to the

ignition symbol and press in to allow gas flow and

ignition.

2. Once has has ignited, keep the knob pressed for 3-5

seconds more to engage the gas safety system.

3. Turn knob to desired flame power.

4. To turn the gas burner off, turn the knob to the

upward position.

Note: If the gas does not stay lit after you press and

release the knob – repeat the same procedure by

keeping the knob pressed for 15 seconds.

Do not press the knob for longer than 15 seconds if

there was no ignition. Wait for 60 seconds and repeat

the process..

AccommodationOperating Instructions,

Welcome to your accommodation.

Here is a quick guide to get you started on your holiday with us!

Hot Tub Operations1. Undo clips on the side of the hot tub releasing the lid.

2. Fold back the first half of the hot tub lid. It should now be folded in half with the black lifter bar running through

the centre.

3. With one person at either side, hold the cover firmly and pull the full lid to the rear of the hot tub. The lid will rest on

the lifter while in use.

4. Press the light button to turn on lights.

5. Press the jets button to activate jets. There are two jets speeds – press the button until you reach the desired

speed.

6. To turn off certain jets, turn them a quarter turn anti-clockwise. To turn them back on, turn them clockwise.

7. The black control found on the side of the hot tub control the air flowing from the jets within the hot tub. Turn to

operate.

8. Once you have finished relaxing in the bubbles, ensure all jets/lights are turned off and replace the lid.

Once per day a member of our team will stop by to check the chemical levels of the tub – usually between 9:30am

and 10:30am.

We endeavour to have all hot tubs heated and ready for use no later than 6:00pm. Please note – temperatures are set

at the legal levels and are unable to be adjusted.

SafetyBefore you enter the hot tub, please take a minute to read the hot tub rules sign located on the hot tub surroundings.

We have also provided a video in this welcome pack demonstrating how to operate the hot tub.

Hot TubOperations,

Welcome to your outdoor hot tub.

Here is a quick guide to get you started on using your hot tub.

Hot tub to only be usedduring these hours.

FIRE PROCEDUREIn the kitchen area of your lodge you will find a fire extinguisher in case of emergency. If you discover a fire, please follow these three steps.

1 | Raise the alarm immediately and call 999. Notify the emergency services that LPG gas is/could be present.2 | Evacuate the area, direct all persons to the fire emergency point. The fire assembly point is at the park entrance by the garage building.3 | Alert a member of staff to meet the emergency services at the entrance to the park

NO SMOKINGAll of our accommodation is no smoking. This includes cigarettes, e-cigarettes and cigars orany other substance. Smoking is allowed on your decking area where an ashtray is provided.We reserve the right to charge you a minimum £100 cleaning charge if there is any evidence of smoking inside the lodge. Please note that the smoking alarms in your lodge will detect smoke and vapour.It is against the law to cover or remove the smoke alarm and action will be taken against those who do so.

CLEANINGWe kindly ask that you leave your lodge in a reasonably clean and tidy manner upon depar-ture. If the lodge is left a mess and requires excessive cleaning you will be subject to a cleaning charge of at least £50.

RECEPTION & CAFE OPENING TIMESOur reception and cafe is open seven days a week, 9am to 5pm, cafe til 4pm. If you need anything out of office hours, please call the emergency out of hours number.

COMPLIMENTARY ITEMSIn your accommodation you will find a compli-mentary refreshment, cleaning and toiletry pack, everything you need to start your holiday off right! You will also find a goodie box for your beloved furry friend (if required)

REFUSEWe have two skips for rubbish and recycling on our park. Both can be found next to reception.

HEATINGEvery lodge has central heating throughout.You can control the heating using the thermostat which is usually on the wall in the living area or outside the bedroom. You also have a constant supply of hot water.

CAR PARKINGThere is plenty of room to park outside your lodge. Please do not park on the grass.Our overflow car park is located near reception.

BATHROBES & SLIPPERSAvailable to hire during your stay at £10 per set.Please ask at reception or give us a call.

TOWELSEach guest will receive one set of bath towels to use during their stay. Our larger lodges have their own washing machine and dryer. For those that do not, we have an onsite laundrette, please ask at reception for prices and for more information.

NATUREWe are proud to have our facilities in such a natural wildlife environment for you to enjoy.In the living area of your accommodation you will find a British Bird’s book and binoculars. Kick back and relax while looking out for allthe surrounding wildlife.

ANIMALSWe have two peacocks, Rita and Sue who were introduced to the park in 2017. They both happily roam freely around the park. To avoid vermin, please refrain from feeding them. Grain can be bought from reception to feed our peacocks and any other wildlife.

GIFT VOUCHERSOur gift vouchers are available to purchase from reception or over the phone. Vouchers can be used towards lodge hire, touring pitches, fishing, clays, cartridges, shooting tuition and lessons.

PET FRIENDLYWe are a pet friendly park, and allow them in all of our lodges (except the Whistler).Pets are welcome free of charge with a maximum of two per lodge.

On arrival they receive a complimentary welcome box, complete with a blanket, bowl, treats and poo bags. Brand new blankets are available to buy from our shop at reception if you are looking for a memory of your stay.

Please note, that our shooting ground is only accessible to persons shooting and is not to be used as a dog walk. Dogs are allowed onto the shooting ground whilst you are shooting, however they must be kept on a lead at all times and must not be a distraction to others shooting.

To respect those who are fishing and the health of our trout, we ask pets not to swim in any of our ponds.

We ask that all guests who bring their four legged friends to be considerate of others on the park and must be supervised at all times. Leads are recommended but not compulsory, we want them to have fun too!

The responsible person must clean up after the dog, there are bins provided around the park and poo bags are available to purchase from our shop.

Owners are asked to be aware and cautious of our two peacocks who roam freely aroundthe park.

Simply loginand enjoy!

Check Out 9am

9AM - 4PM

AMERICANOESPRESSOCAFFE LATTECAPPUCCINOLATTE MACCHIATOMOCHACCINOHOT CHOCOLATE(MARSHMALLOWS & CREAM)

TEA

ALL RIJO

BOTTLESCANSORANGE JUICEAPPLE JUICEWATER(STILL | SPARKLING)

JACKET POTATOADD TUNA £1.50 | BEANS £1 | CHEESE £1

FULL BREAKFASTBACON, SAUSAGE, EGG, BEANS,POTATO SCONE, TOMATO,MUSHROOM & TOAST

BACON ROLLSAUSAGE ROLLBACON & SAUSAGE ROLLADD EGG OR CHEESE 60P

EGG ROLL

BURGERADD ONION 25P | CHEESE 60P

BURGER & CHIPS

CHIPSADD CHEESE £1 | GRAVY £1

SCONES | CAKE OF THE DAY

CLAY PIGEON SHOOTINGIf you hold a shotgun licence, there is no need to book in advance for access to the shooting ground. Collect a counter card from reception and head straight out! Clays are paid for on return at the reception desk.

Those without a licence must book in advance with our instructor. We accept groups of any size or age, whether you are new to shooting or have had a go in the past. To book or enquire, please call or pop along to reception.

Our shooting ground contains all layouts suitable for novices, professionals and everyone in between. We have the highest shooting tower in Scotland at 140ft with four simulation traps. Our other layouts include: English Skeet, International Down the Line, two Compaks and 20 sporting stands including a Rabbit.

Please note, the shooting ground is only accessi-ble to persons shooting and is not to be used as a dog walk or for any other purposes.

CARTRIDGESWe stock a large range of Eley Hawk Clay & Game shotgun cartridges at a very competitive price. These can be purchased at reception with your shotgun licence present. All cartridges must be paid for before going out on the shooting ground.

FLY FISHINGTwo of our three ponds is stocked with only the best local rainbow, blue and tiger trout. Either catch and release or keep a few to cook for your tea! All fish over 6lb must be returned and we allow debarbed or barbless hooks only.

Fishing rods are available to hire for those who want to give it a go! Guests receive 20% off ticket prices (excluding tuition and hire)

SHOOT FISH STAY DISCOUNTSGuest stay with us will receive discounts on our activities. Reduced prices for clays for those who have a shotgun and licence.

“Give it a go” Clay Pigeon Shooting Experiences with Aaron or Damon (our on-site licence holders) for a discounted rate.

Or go for the full luxury treatment and hireone of our professional instructors for a 25shot bespoke lesson.

All lessons must be booked in advance with a deposit so please make sure you enquire as soon as possible to secure your booking.

HOT TUB RULESWe hope that using our hot tub is a pleasurable and relaxing experience; however for your safety and enjoyment there are strict guidelines that must be adhered to when using the hot tub. Before we can allow you access to the hot tub we require you to read and understand the following safety guidelines. Once you have read these guidelines, please sign the disclaimer form given to you on arrival. The signatory is responsible for making sure that all members of their party strictly adhere to these guidelines.

PLEASE NOTE THAT A MEMBER OF STAFF WILL VISIT THE HOT TUB DURING YOUR STAY, NORMALLY BETWEEN 9.30AM – 11AM. THIS IS SIMPLY TO CHECK THE CHEMICAL LEVELS OF THE WATER AND ADJUST IF NECESSARY. FOR MORE INFORMATION ON THIS PLEASE ASK AT RECEPTION.

Please treat the hot tub as if it is your own as maintenance is very expensive. Any damage to the lid, vinyl cover, lifting system, filtration etc. will be charged for. Furthermore any mainte-nance required as a result of the introduction of pollutants (including soap, shampoo, alcohol etc.)will also incur an extra charge.

RULES AND REGULATIONS FOR HOT TUB USE

1 | To reduce the risk of injury the water in the hot tub should never exceed 40°C. Water tempera-tures between 37°C and 40°C are considered safe. Lower water temperatures are recommend-ed for extended use (over 15 minutes) Extended use can increase the risk of hyperthermia.

2 | To avoid burns please test the water with your hand before entering the hot tub to make sure it is comfortable.

3 | To avoid causing water contamination please shower and use the toilet before entering the hot tub or swim spa.

4 | Do not apply or wear sun tan lotions, spray tans or skin creams prior to entering the hot tub.

5 | Children under 4 years of age must not enter the hot tub, or those unable to keep their head above the water level when sitting in the seated position.

6 | Extreme caution must be exercised to prevent unauthorised access by children. To avoid accidents, children must be supervised by an adult at all times when using the hot tub. Please make sure that children are careful when entering or exiting the hot tub and please remind them that wet surfaces can be very slippery. To reduce the risk of injury, lower water temperatures are recommended for young children as children are especially sensitive to hot water.

7 | To avoid risk of electrocution under no circumstances must the operating panel be removed from the hot tub.

8 | To avoid risk of electrocution you must not use any electrical items whilst using the hot tub.

9 | To avoid risk of injury please do not remove the suction fittings (filter standpipes) located in the filter compartment.

10 | Be cautious of wet surface! Remember that these can be very slippery so please take great care when entering and exiting the hot tub.

11 | Do not jump into the hot tub.

12 | People with infectious diseases should notuse the hot tub.

13 | Keep any loose articles of clothing or hanging jewellery away from the rotating jets or other moving compartments.

14 | Please keep long hair tied back at all times whilst bathing in the hot tub.

15 | Do not stand or sit on the hot tub cover.

16 | Please be aware that the use of drugs, alcohol or medication before, or during hot tub use, may lead to a danger of drowning.

17 | Persons using medication should consult their doctor before using a hot tub. Some medication may cause drowsiness, while other medications may affect heart rate, blood pressure and circulation.

18 | Persons using medications that induce drowsiness such as tranquillisers, antihistamines, or anticoagulants should not use the hot tub.

19 | Pregnant women should consult a doctor before using the hot tub. Pregnant, or possibly pregnant, women should limit the hot tub temperature to 38°C. Failure to do so may result in permanent injury to your baby.

20 | Persons suffering from obesity, or with a medical history of heart disease, low or high blood pressure, circulatory problems or diabetes should consult a doctor before using the hot tub.

21 | Please be aware that prolonged immersion in hot water can result in hyperthermia – a danger-ous condition that occurs when the internal body temperature exceeds 37°C. Symptoms include unawareness of impending hazard, failure to perceive heat, failure to recognise the need to exit the hot tub, foetal damage in pregnant women and unconsciousness resulting in a danger of drowning. The use of alcohol, drugs or medication can greatly increase the risk of fatal hyperthermia in hot tubs.

22 | Do not use the hot tub immediately after strenuous exercise.

23 | Do not use the hot tub after a heavy meal or under the influence of alcohol or drugs.

24 | Always keep your head above the water.

25 | Do not exceed the maximum amount of bathers (one per seat)



DO use and lock the cover when the hot tub is not in use.

ALWAYS shower and use the toilet prior toentering the hot tub as perfume, hair gel,fake tan, moisturiser etc can contaminatethe water.

ALWAYS keep your head above water at alltimes whilst using the hot tub.

UNDER 4’s ARE STRICTLY NOT ALLOWEDTO USE THE HOT TUB

DON’T use the hot tub when pregnantbefore consulting your doctor first.

DON’T use the hot tub for longer than15 minutes at a time.

DON’T lift or drag the vinyl cover by using the cover lock strap. Always lift the cover by using the handles provided.

DON’T use any glassware in the vicinity of the hot tub. Plastic drinks containers are provided if not pleaseask a member of staff.

DON’T allow pets in or near the hot tub.

DON’T use any soap products, detergent or shampoo in the hot tub.

DON’T drink the hot tub water.

DON’T allow anyone to sleep in the hot tub as the water is very deep.

DON’T use any electrical items in and around the hot tub.

REMOVE all jewellery and watchesbefore entering the hot tub.We cannot be held responsible forany damaged or broken items.

UNDER4’s

WESTLANDS COUNTRY PARK was originally established as an activity centre well over 25 years ago. Initially, the activity centre was quite successful, offering activities such as go-karting, paintballing, quad biking and clay pigeon shooting. However with little or no financial investment or upgrading over the years, it fell into major disrepair.

In May 2015, Westlands was purchased by Border Caravans who are a family run business who own and run a further three holiday parks across Scotland. In the first year the old activity centre was renamed to ‘Westlands Country Park’ and major investment was put into the shooting ground. New stands were built, and 55 brand new Promatic traps with Claymate release system were installed, along with a kilometre long road which was laid to provide easy access to the brand new shooting ground.

They then set to work on the fishing ponds, which hadn’t been touched or maintained in years. Once dug out and left to settle, one of the large ponds was stocked with local rainbow, blue and tiger trout and is now open for fly fishing.In 2017, the highest shooting tower in Scotland at 140ft was built, and erected by Ray Wing Towers. The shooting tower has some challenging targets and attracts game shooters from all over the Country.

Once the shooting ground was complete, it was time to start on the touring and lodge area. The old bungalow at the entrance to the park was redeveloped into the new amenity building complete with ladies, gents, disabled and a laundrette. Next came 33 touring super pitches, for seasonal tourers and night halts. Finally was the development of 22 luxury lodge pitches with stunning views looking over our fishing ponds.

Future plans for Westlands include a brand new facility building, with shop, gun room, bar and restaurant and reception area.

Keep up to date with our developments by liking our Facebook page, following us on Instagram or by joining our mailing list which can be found on our website.

WHITA HILL | Langholm | 4.75 miles“Whita Hill is the best known of the rounded hills which cradle the town of Langholm, being topped by the massive Malcolm Monument. This circular walk begins by heading north up the glen before climbing to the summit.”

MABIE FOREST | Dumfries | From ½ mile to 5 milesA choice of five different walks from easy to strenuos. “Take a wander through the Stately Douglas Firs to find the relaxing tranquil Dalshinnie Loch.”

POWFOOT BEACH | Annan | DG12 5PN“Powfoot beach is a small strip of sand and shingle beach along the coast towards Annan. It is a shore where the Solway Firth meets the hamlet of Powfoot. The beach is suitable for paddling but not for swimming. There is a local coastal footpath and plenty of birdlife around the area to watch.”

MABIE FARM PARKDumfries, DG2 8EZ | 01387 259666

DINO PARK | Dumfries, DG1 4JX | 01387 840632

DRUMMUIR FARM (ICE CREAM PARLOUR)Dumfries, DG1 4PX | 01387 750599

LOCKERBIE ICE RINKLockerbie, DG11 2AR | 01576 202197

THE DEVILS PORRIDGE (WAR MUSEUM)Eastriggs, DG12 6TF | 01461 700021

KAGYU SAMYE LING MONASTERYAND TIBETAN CENTRELangholm, DG13 0QL | 013873 73232

DUMFRIES & GALLOWAY AVIATION MUSEUM Dumfries, DG1 3PH | 01387 251623

CAERLAVEROCK CASTLEDumfries, DG1 4RU | 01387 770244

ANNANDALE DISTILLERYAnnan, DG12 5LL | 01461 207817

GRETNA GATEWAY OUTLET VILLAGEGrenta, DG16 5GG | 01461 339028

BLACKSMITHSGretna Green, DG16 5EA | 01461 336001

THE LANES SHOPPING CENTRECarlisle, CA3 8NX | 01228 529356

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Please check opening times before visiting.

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We won for the second year running and we can’t thank you enough for your continuingsupport and fantastic reviews, we couldn’t do it without you!

Best Lodge Escape in Scotland!2018 & 2019

Peter TaylorPark Director

November 2019

Natasha CarlylePark Director

GUN ROOM

welcome to dumfries & galloway · no smoking all of our accommodation is no smoking. this...

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