Version 04.06Welcome to Billy Casper Golf – New Employee Orientation 1

Welcome ToWelcome ToBilly Casper GolfBilly Casper Golf

New EmployeeOrientation

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Congratulations! Congratulations! Your talent, attitude and drive

have set you apart from your peers.

You are now part of the mostinnovative and progressive golf coursemanagement company in the nation.

The difference you make at your course

and for your company will help youachieve your personal and

professional goals.

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So What Is Billy Casper Golf So What Is Billy Casper Golf All About?All About?

And Who Is Billy Casper?And Who Is Billy Casper?Click above to start Flash.

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Selected AchievementsU.S. Open Winner, 1959, 1966The Masters Champion, 1970The Ryder Cup Team, 1961–75

5 Vardon Trophies51 PGA Tour Wins

9 Champions Tour Wins6th All-Time in Tour Victories

Billy Casper is more thana namesake for our firm.

He is our motivation.

A devoted family man.

One of the world’s greatest golfers.

A dedicated athlete who always

put fans – his customers – first.

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We Are A National CompanyWe Are A National CompanyChicago, IL

Cincinnati, OH

Washington, DC

Seattle, WA

Los Angeles, CA

Birmingham, AL

New York, NY

Trenton, NJ

Maui, HI

Regional Office Locations

Golf Course Locations

Billy Casper Golf National Headquarters

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Serving Local Golf CoursesServing Local Golf Courses

Saxon WoodsGOLF COURSE

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Each With A Dedicated Team Each With A Dedicated Team WhoWho

Together Serve More Than350,000 Customers.

Who Play 2.5 Million Rounds Each Year.

One Customer and One Round At A Time.

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Our Commitment To YouOur Commitment To You

We will provide you a safe workplace.

We will give you opportunities togrow professionally and

personally.

We will inspire you to innovate, challenge you to succeed, and

reward you for both.

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A Safe WorkplaceA Safe Workplace

Where All Persons Are Provided Equal

Opportunity For Employment

Where Sexual and Other Harassment

Is Not Tolerated In Any Form

Where The Workplace Is Always Drug-Free.

Where Safety Practices Are Always Followed.

If you experience or witness any violation of the abovesafe workplace items, please alert your supervisor,

or contact Billy Casper Golf Human Resourcesat 703.761.1444 or jobs@billycaspergolf.com.

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Professional GrowthProfessional Growth

Talk with your supervisor about promotion opportunities at your course and in your region,

or visit www.billycaspergolf.com to seewhat jobs are available nationwide.

We Hired You.

We Will Train You.

We Will Challenge

You To Do Your Best.

The Next StepIs Yours.

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Your Commitment To UsYour Commitment To Us

I will arrive at work on time and in uniform, with my positive

attitude ready to work.

I will be honest with my team and

respectful of my workplace.

I will do my personal best, every day.

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Our Shared Commitment to Our Shared Commitment to CustomersCustomers

To Treat Each CustomerTo An Enjoyable Golf

Experience.

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I am part of a team prepared to create

fun and enjoyment for our customers.

My positive attitude is my responsibility.

I choose to create loyal customerswith my team, my attitude, and my

actions.

How? By Keeping This How? By Keeping This PromisePromise

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Acknowledge and greet every customer, every time.

Wear a wrinkle-free, tucked-in uniformand name tag at all times.

Actively offer assistance to each customer,whether or not they ask for assistance.

Smile and use phrases such as“welcome”, “thank you”, and “please.”

Address each customer by name.

And By Interacting With And By Interacting With CustomersCustomers

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Give your full attention to the customer being helped.

Address each customer’s needs quickly and efficiently.

Show the customer the answers to their questionsrather than just telling them the answers.

Maintain a friendly working relationshipwith fellow employees in a team environment.

Invite each customer back to play the golfcourse again, and again, and again.

And By Interacting With And By Interacting With CustomersCustomers

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“Thank you for joining the Billy Casper Golf team!

I know you’ll make a difference in the success

of your course, and in the success of your

company – Billy Casper Golf.

More importantly, I know you’ll treat each

customer to an enjoyable golf experience – making every customer your number

one fan!”

A Final WordA Final Word