Welcome to BA205

Business Communication using Technology

• Introductions

• Course Syllabus and Course Outline

• Communication Foundations

• Ethical Communication

Topics for Week 1

Introduction Activity

• Form groups of 4-5 people.

• Introduce self.

• Identify at least 4 things that you all have in common.

• Identify a spokesperson to report out.

Instructor

http://www.sba.pdx.edu/• PowerPoint presentations covered in class• Assignments• Study Guides

http://prenhall.com/boveeBusiness Communication Essentials, 3/e Companion Website Chapters in top nav bar• Online quizzes• Glossary of key terms

http://www.sba.pdx.edu/• PowerPoint presentations covered in class• Assignments• Study Guides

http://prenhall.com/boveeBusiness Communication Essentials, 3/e Companion Website Chapters in top nav bar• Online quizzes• Glossary of key terms

Textbook

Useful Resources

Building Your Communication Skills

What the customer wanted

As Maintenance installed It

As Production manufactured It

As Engineering designed it

As Sales ordered ItAs Marketing requested it

The Communication Process

Step 2

SenderEncodes Idea

Step 2

SenderEncodes Idea

Step 3

SenderTransmits Message

Step 3

SenderTransmits Message

Step 4

ReceiverGets Message

Step 4

ReceiverGets Message

Step 5

ReceiverDecodes Message

Step 5

ReceiverDecodes Message

Step 1

Sender Has An Idea

Step 1

Sender Has An Idea

Step 6

Receiver Sends Feedback

Step 6

Receiver Sends Feedback

Feedback also needs to be encoded, transmitted, and decoded

Channel

Speaker’s responsibilityListener’s responsibility

Balancing Between Speaking and Listening

The Listening Process

Feedback

InterpretingInterpretingInterpretingInterpreting RememberingRememberingRememberingRememberingReceivingReceivingReceivingReceiving

EvaluatingEvaluatingEvaluatingEvaluatingRespondingRespondingRespondingResponding

Message

Activity: Barriers to Listening

• Form groups of 3 people.

• Identify barriers to listening.

• Give an example of a time when each barrier was present.

Barriers to Listening

PhysicalPhysicalReception Reception

PhysicalPhysicalReception Reception

SelectiveSelectiveListeningListening

SelectiveSelectiveListeningListening PrejudgmentPrejudgmentPrejudgmentPrejudgment

SelectiveSelectivePerceptionPerception

SelectiveSelectivePerceptionPerception

Little CommonLittle CommonGroundGround

Little CommonLittle CommonGroundGround

MemoryMemoryProblemsProblems

MemoryMemoryProblemsProblems

• One of the best ways to persuade others is with your ears – by listening to them.

--- Dean Rusk

• The reason why we have two ears and one mouth is that we may listen the more and talk the less.

---Zeno of Citium

So True!

Nonverbal Communication

Complement Verbal Language

Reveal Hidden Meanings

EnhanceMulticultural Communication

Building Business Communication Skills

InterculturalInterculturalSensitivitySensitivity

InterculturalInterculturalSensitivitySensitivity

WorkplaceWorkplaceSensitivitySensitivity

WorkplaceWorkplaceSensitivitySensitivity

CommunicationCommunicationTechnologyTechnology

CommunicationCommunicationTechnologyTechnology

EthicalEthicalConsiderationsConsiderations

EthicalEthicalConsiderationsConsiderations

Audience-CenteredAudience-CenteredApproachApproach

Audience-CenteredAudience-CenteredApproachApproach

• That behavior that is the right thing to do, given the circumstances

• Involves four principles:– Honesty– Integrity– Fairness– Concern for others

Ethical Behavior

Recognizing Ethical Choices

Ethical DilemmaEthical DilemmaEthical DilemmaEthical Dilemma

StakeholdersStakeholdersStakeholdersStakeholders

Conflicting LoyaltiesConflicting LoyaltiesConflicting LoyaltiesConflicting Loyalties

Difficult TradeoffsDifficult TradeoffsDifficult TradeoffsDifficult Tradeoffs

Ethical LapseEthical LapseEthical LapseEthical Lapse

Business PressuresBusiness PressuresBusiness PressuresBusiness Pressures

Illegal ChoicesIllegal ChoicesIllegal ChoicesIllegal Choices

Unethical ChoicesUnethical ChoicesUnethical ChoicesUnethical Choices

• Improve the workplace and society

Benefits of Managing Ethics

• Cultivate teamwork

• Ensure policies are legal

• Promote strong public image

• Are my actions legal?

• Am I being fair and honest?

• How will I feel about myself afterwards?

• How will this look in the newspaper?

• How would I feel if my friends and family knew what I was doing?

Question To Ask Self

• Judging behavior as necessary• Comparing behavior to other bad behavior• Rationalizing• Self-deceiving• Accomplishing a desired goal

Traps of Ethical Behavior

Activity: Unethical Behavior

• Form groups of 4-5 people.

• Write a brief description of unethical behavior that you have read about or experienced.

• Give the description to another group to identify the type of the ethical dilemma.

• Identify the most ethical way to respond to this dilemma.

Making Ethical Choices

Policies and Structures

IndividualEmployees

IndividualEmployees

CorporateManagement

CorporateManagement Code of Ethics