Welcome

to ANZ’s

32nd AGM

Directors online

Executive Management Committee

Review of 2000

• Performance

• Customer Service and the Community

• Staff and Culture

• Strategy

Achieve superior financial performance

1171 1175

1480

1703

400

600

800

1000

1200

1400

1600

1800

1997 1998 1999 2000

$m NPAT

CAGR 13.3%

18.3

16.915.5

17.2

10

12

14

16

18

20

1997 1998 1999 2000

% ROE

51.7

54.5

60.963.1

45

50

55

60

65

1997 1998 1999 2000

Cost Income Ratio

100

100

84

135

020406080

100120140160

1997 1998 1999 2000

Total Shareholder Return

Rebalance the portfolio

302

772

547

647251

149

1997 2000

Net Profit After Tax Loans & Advances

PFS

CFS

International

41577

65264

46861

456847966

5930

1997 2000

27%

50%

23%

49%

41%

10%

56%

39%

5%

43%

49%

8%

• Includes Grindlays

• Excludes Group

Enhance our leadership position in Corporate Banking

6

6.5

7

7.5

8

8.5

1995 1996 1997 1998 1999 2000

ANZ

Our

Peers

Source: Roberts Research

Simplify and focus International

Grindlays

Build momentum in eCommerce

Reduce the risk profile of the Bank

43

3936

20

25

30

35

40

45

AN

Z 1

99

9

AN

Z 2

00

0

AN

Z 2

00

0-

exG

rin

dla

ys

Economic Loss Provisioning Factors

bp’s

1997 1998 1999 2000

Market Risk (Av. VaR)

A$m2323

5.4 4.4

• Beta reducing towards 1.0, in line with peer average

• Achieve superior financial performance

– deliver double digit earnings growth

– improve return on equity

– reduce our cost income ratio to 53%

• Rebalance the portfolio

– increase our business with Personal customers

• Enhance our leadership position in Corporate Banking

• Simplify and focus International

• Build momentum in eCommerce

• Reduce our risk profile

Commitments to shareholders

Positive re-rating over the last 12 months

$8.00

$10.00

$12.00

$14.00

$16.00

01-Oct-99 29-Feb-00 26-J ul-00

ANZ Share Price

13-Dec-00

Personal Financial Services

Market share gains

10

11

12

13

14

15

Sep-98 Sep-99 Sep-00

Mortgages Cards

20

22

24

26

28

30

Sep-98 Sep-99 Sep-00

10

10.5

11

11.5

12

Sep-98 Sep-99 Sep-00

Deposits

Personal Investor Magazine awards 2000

• Business lender of the year• Home lender of the year

Funds Management – strong investment performance

ANZ Asset Management Fund

Australian Shares – Specialist Funds

Australian Fixed Interest – Special Funds

ANZ Super Pool Growth Fund

One Year Performance

Three Year Performance

5th out of 28

6th out of 31

2nd out of 32

1st out of 21

5th out of 27

1st out of 29

Source: Mercer Investment Consulting

Corporate Financial Services

A leader in Corporate Banking

Best Bank in AustraliaUS Global Finance Magazine 1999

Best FX Bank AustraliaFX Week 1999

No. 1 Arranger, Asia & Australia Global Finance

No. 1 Arranger - Asia Pacific Project Finance International 1999

World No. 1 FX Options AUDRisk Magazine 1999

Derivatives/Risk Management House of the Year INSTO Magazine 2000

#1 Domestic Commercial Paper Asia Money July 2000

Best FX Bank of the YearINSTO Magazine 2000

No. 1 Trade Services Provider in AustralasiaBrand Wood International 2000

No. 1 in Sub-custody in AustralasiaGlobal Investor Magazine 2000

International

Simplify and focus our international network

Grindlays

Simplify and focus our international network

Simplify and focus our international network

eCommerce

anz.com – the best financial/investment web site

Australian Financial Review

Internet Awards 2000

Major eCommerce initiatives

• Internet Banking

Over 500,000 customers registered

0

100000

200000

300000

400000

500000

Oct-99 Apr-00 Oct-00

0

10000

20000

30000

40000

50000

60000

70000

80000

90000

Oct-99 Apr-00 Oct-00

Australia New Zealand

Major eCommerce initiatives

• Internet banking

• e-payments

• anzebiz.com

• ANZ E*TRADE

• FX online

• eauto

B2B and B2C Enabling

Joint venture with OCBC Bank

Regional e-based financial institution

+

Internet Service Provider

Online Stockbroking

Retail Alliances

Leading Financial Portal

Banking front end

Customers and Community

Wet ‘n’ Wise Program

ANZ in the community

Wet ‘n’ Wise Program

Youth at Risk

Staff painting Foodbank

Staff and Culture

Staff celebrating their victory as the best

financial services call centre in Australia

Assisting staff with technology

The first staff member to receive her pc@home

Commitment to training and education

                                                                               

                                                                               

                                                                               

Doubled the number of graduates

Developing a pool of talent

Staff increasingly becoming shareholders

Substantial improvement in staff satisfaction

0

10

20

30

40

50

60

70

1999 2000

49%

58%

From staff survey July 2000

Outlook

0.0

1.0

2.0

3.0

4.0

5.0

86 87 88 89 90 91 92 93 94 95 96 97 98 99 00 01 02

% change from year earlier ANZ

forecasts

Global growth is expected to slow in 2001

World Economic Growth

GDP

4.0

4.5

5.0

5.5

6.0

6.5

7.0

7.5

8.0

8.5

9.0

94 95 96 97 98 99 00 01

% per annum

90-daybills

Cash

Short-term interest rates

ANZforecasts

Australian interest rates have peaked

New Zealand economy is showing signs of recovery

-2

-1

0

1

2

3

4

5

6

7

90 91 92 93 94 95 96 97 98 99 00 01 02 03

ann. % ch.

ANZforecasts

GDP

Resolution 2 (a)

Re-election of Mr C B Goode as a director

Votes Votes Votes For Against Open

_____ ___% _____ ___% _____ ___%

AGM 2000

Resolution 2 (b)

Re-election of Mr J C Dahlsen as a director

Votes Votes Votes For Against Open

_____ ___% _____ ___% _____ ___%

AGM 2000