welcome national association of driver intervention providers annual general meeting & plenary...
TRANSCRIPT
Welcome National Association of Driver Intervention
Providers
Annual General Meeting &Plenary Meeting 25th April 2012
“Driving forward the national agenda for driver re-training”
Today’s Agenda
1030 Annual General Meeting
Break
Update on auditing and monitoring
1315 – 1415 Lunch
Coaching & Facilitation by Ian Edwards
Update on DORS by Josie Wride
AOB
1530 Close
Annual General Meeting
Minutes & Matters ArisingManagement Group reportsElection of Management Group membersConstitution
Management Group 2012Chairman Vice Chair
OfficerPublic Relations Officer
Secretary Treasurer
Officer
Gareth Bevan
NADIP WORKING GROUPRobin Cummins - NDIS - BSM
Ian Powell - Hertfordshire CC
Liz Twitchett - Kirklees Council
Gareth Bevan - PDS Ltd
Stuart Walker - Red Driving School
Steve Merrett - BDD Ltd
Russ Morgan - Lincolnshire CC
Aims:
To understand the:
1.Needs for introducing an Auditing and Monitoring process; and,
2.Responsibilities for Auditing and Monitoring within a Quality Management System
Objectives:
To understand the requirements to introduce a Quality Management System, that ensures a:
1. Minimum Standard of Service Delivery
2. Is provided by all, and that our processes and procedures will stand up to scrutiny.
Background:
Understanding the basics
The same minimum standard is applied by all Service Providers.
Satisfying NADIP’s quality Management System Processes and Procedures
What do Standards do?
1.Make our processes and procedures
more effective
2.Provide a clear formal benchmark for
Standards
Quality Approach to Management
1. Customer Focus2. Leadership3. Process approach4. Involvement of people5. Systems approach to Management6. Continual improvement7. Factual approach to decision making8. Mutually beneficial relationships
Definition of an Audit
A systematic and independent examination to determine whether quality activities and related results comply with the processes, are implemented effectively and are suitable to achieve objectives.
Internal Auditing
Allow you to evaluate your organisation’s compliance against a defined NADIP Minimum Standard, using an agreed and documented Auditing Matrix.
Internal AuditingAudit to be completed by every Service Provider annually;
Audit outcomes to be submitted to NADIP
Preparation for external auditing
Proposed implementation date: - 1st January 2013- ACPO/NDORS have asked us to share our audit protocol (Aug/Sept 2012)
Audit SyllabusFive core areas of audit:
1.Policy
2.Planning
3.Delivery
4.Competence
5.Review and Improvement
External Audit
Working in collaboration with ACPO/NDORS to create a robust auditing schedule
Independent auditors to be implemented from April 2013, subject to change from ACPO/NDORS
Form part of ACPO/NDORS licencing regime
Definition of Monitoring
To systematically check the quality and content of Service Delivery through periodic supervision of Service Delivery elements and components.
Monitoring Proposals
To monitor the quality and/or content of:Classroom DeliveryScheme Syllabus ComplianceSuppliersPractical Components of SchemePart of ACPO/NDORS licencing plans
TIMETABLE PROPOSALSEvent Task Date
NADIP AGM 1. Presentation of proposals2. Seek an agreement of draft proposals
for Audit and Monitoring from membership
25th April 2012
Working Group Meeting (Lincoln)
1. Review and improvement of Draft Audit Sets and Scoring Matrix
15th May 2012
Working Group Meeting
1. Agenda and tasks to be agreed2. Agree independant user testing
19th June 2012
Working Group Meeting
1. Agenda and tasks to be agreed2. Share with ACPO/NDORS
September 2012
Plenary Meeting 1. Audit Sets presented to members with supplementary information, implementation plan and collation of completed audit plan
2. Details of external accreditation
31st October 2012