welcome! getting the most out of your managers. better to give than receive! n responsibility and...
TRANSCRIPT
Welcome!Welcome!
Getting the Most out of Getting the Most out of
Your ManagersYour Managers
Better to Give than Receive!Better to Give than Receive!
Responsibility and ResourcesResponsibility and Resources Power and AuthorityPower and Authority Truth and ConsequencesTruth and Consequences Training, training and more training!Training, training and more training!
Responsibility and ResourcesResponsibility and Resources
Clear dutiesClear duties Realistic goalsRealistic goals Tools and time to do the jobTools and time to do the job BudgetBudget Regular accountabilityRegular accountability
Power and AuthorityPower and Authority
Budget (again!)Budget (again!) Decision-makingDecision-making Frequent check-inFrequent check-in Visible supportVisible support Tolerance for mistakes (but Tolerance for mistakes (but
responsibility for fixing them!)responsibility for fixing them!)
Truth and ConsequencesTruth and Consequences
Honest feedback…NOT once a year!Honest feedback…NOT once a year! Opportunities to GIVE feedbackOpportunities to GIVE feedback Information about finances and other Information about finances and other
business issuesbusiness issues Participation in decision-makingParticipation in decision-making Consequences for failure to performConsequences for failure to perform
WHY TRAIN?WHY TRAIN?
Managers are NOT born!Managers are NOT born! Reduce legal risks Reduce legal risks Increase confidenceIncrease confidence Improve productivity, efficiency & Improve productivity, efficiency &
moralemorale Retain key employeesRetain key employees
HOW TO TRAINHOW TO TRAIN
Outside programs vs. Internal Outside programs vs. Internal Outside trainers vs. staffOutside trainers vs. staff All at once vs. ongoingAll at once vs. ongoing Cost-benefit analysisCost-benefit analysis Make it fun!Make it fun!
NO SURPRISES!NO SURPRISES!
EXCLUSIVELY YOURS!EXCLUSIVELY YOURS!
PoliciesPolicies Forms and ProceduresForms and Procedures Safety StandardsSafety Standards CultureCulture
MANAGEMENT RESPONSIBILITIES
Communicating for results Directing employees Time Management Resolving conflicts
EMPLOYEE MOTIVATION
Productivity
Teamwork
Career Development
AVOIDING LEGAL TRAPS
Wage & Hour Health & Safety Discrimination and Harassment Wrongful Discharge
HIRING
Overview of hiring process
Behavior-Based Interviewing
Orientation for the new employee
PERFORMANCE MANAGEMENT
Setting goals, priorities & standards
Providing feedback & support Recognizing/ rewarding
achievement Written performance appraisals
CONSTRUCTIVE DISCIPLINE
Identifying Problems Appropriate Application Verbal and Written Warnings Termination
NO SURPRISES!NO SURPRISES!
Managers want RESPECT!Managers want RESPECT!
From employees From employees From peers From peers From customers and other “outsiders”From customers and other “outsiders” From senior managementFrom senior management
Give all that…Give all that…
……and you’ll GET the most from your and you’ll GET the most from your managers and all employees!managers and all employees!
COMMON SENSE WORKPLACE COMMON SENSE WORKPLACE can help!can help!
Janett EdringtonJanett [email protected]
510-697-7867510-697-7867
TrainingTraining Executive coaching Executive coaching
Management Consulting Management Consulting Third-party investigations Third-party investigations
Performance management Performance management Interpersonal interventions Interpersonal interventions
Confidential employee surveysConfidential employee surveys
So, how was it for you?So, how was it for you?
Please complete the Please complete the evaluationevaluation
Be honest!Be honest!
What would you like What would you like in the future?in the future?