welcome bites implementation guide€¦ · hilton garden inn welcome bites implementation guide v...

HILTON GARDEN INN WELCOME BITES IMPLEMENTATION GUIDE VERSION 1.0

WELCOME BITESIMPLEMENTATION GUIDE

HGI Welcome Bites Guide.indd 1 10/20/17 4:18 PM

HILTON GARDEN INN WELCOME BITES IMPLEMENTATION GUIDE | V 1.0

WELCOME THE NEW WELCOME BITES!

Hilton Garden Inn’s new Welcome Bites are tiny mouthfuls of pure joy!

These irresistible soft, single-bite oatmeal cookies are rich with

cranberries, apples, and just the right amount of cinnamon and other spices.

They are a perfect way to welcome Guests at the end of their journeys.

Welcome Bites will make their debut at your hotel as current supplies of our

legacy Welcome Bars are fully depleted at local Vistar distribution centers.

The HGI brand anticipates this will occur in late November or mid-December.

When you order, you will not need to do anything differently. Vistar will

automatically ship the correct item. For future ordering, the item number for

Welcome Bites will be XTC00481.

At the time your hotel transitions to Welcome Bites, you will also change

the way you offer the arrival amenity. You will no longer serve them on the

Welcome Table or use the existing displayware. Now, the Welcome Bites will

be displayed on the front desk using modular displayware that you already

have from your breakfast and catering displayware kit. The tong rest shown

is preferred. If you do not have one, another similar rest may be used or

purchase one using the information on the next page.

Use one of the two displays shown depending on your night’s occupancy.

Place the sign either to the left or right of the displayware.

Sign with artwork – HTS-E147iSign holder – HTS-E147-SH



NEED MORE DISPLAYWARE?

IMAGE ITEM EDWARD DON ITEM NUMBER ADVANTAGE RESTAURANT SUPPLY ITEM NUMBER

1 x 3 Wood Base 1143825 H601-99

2 x 3 Wood Base 1143826 H615-99

Round Canister 1122418 1950-32-13

Round Frame 1122425 H606-13

Round Notched Lid 1133208 1950-32-13NL

6” Cambro Flat Grip Tongs K8585 TG6110

Tong Rest, Large, 18/8 Stainless Steel 1S173 8289

Plastic Vessel Insert 1132310 H738

Clock Dot Rotation Label M601 M601

For additional displayware, see the Edward Don (United States) order form on the opening channel on the Lobby. For Canadian orders, please call Advantage Restaurant Supply at 905-356-1152 to speak to a representative for your needs.

Large, 18/8 stainless-steel tong (spoon) rests are available from Edward Don or Advantage. They are also available at retailers such as Bed, Bath & Beyond or Amazon. Look for the brand names Cambro or Amco.

Additional signs are available from Hotel Signs at www.hotelsigns.com/hiltongardeninn.



CHECK IT OFF4 IMPLEMENTATION CHECKLIST

Pay the invoice enclosed in the tongs package within the Welcome Bites Implementation Kit. Look for a brightly-colored label.

Change the presentation of the welcome amenity ONLY when the first case of Welcome Bites is received.

Practice preparing the Welcome Bites according to the HGI recipe card (next page). Share the practice batches with the hotel team so that they can describe the flavor to Guests.

Using the pen enclosed in the Implementation Kit, have the hotel chef sign the new Welcome Bites sign. This gives a personal touch to the offering.

Always use a plastic vessel insert to hold the Welcome Bites inside the large round displayware canisters.

Always use a properly completed clock dot label.

Display cocktail-size napkins in the displayware for Guests to use to help themselves.

Serve the Welcome Bites during peak check-in hours for at least 1½ hours.

Be sure to always have plenty of Welcome Bites in the freezer. Your Guests will be looking for them!Plastic vessel insert filled, clock dot dated, and drop-in ready for displayware.


HILTON GARDEN INN RECIPE CARD

NOTE: Follow all storage, handling, holding time and temperature requirements set by the local health department and Hilton Garden Inn. Cook and Prep times are approximate and may vary by location. Always ensure proper internal temperature is achieved.

F R E S H B A K E D

Best Demonstrated Practices• Welcome Bites must be fresh baked for check-in

service, or when served at a function. • Welcome Bites must not be baked more than

45 minutes prior to service to preserve their “fresh from the oven” aroma, taste, and texture.

• Always allow Welcome Bites to cool as outlined on the recipe card.

• Always display Welcome Bites in the brand-approved modular displayware with lids and service utensil.

Recipes must be adhered to exactly as written, utilizing specified ingredients, and preparation methods to ensure accuracy in pub-lished nutritional publications. Consult the Approved Product List (APL) for product specifications.

1. Product Safety & Handling• Keep frozen at or below 0°F.• Do not consume raw cookie dough (Welcome Bites).• Do not thaw before baking.

2. Product Preparation• Arrange Welcome Bites on parchment lined sheet pan(s),

in a 6 x 4 pattern as shown, flat side down (see diagram).

3. Cooking/Retherming• Place in oven, then bake as directed.• Using hot pads, rotate pan halfway through baking.• Always ensure internal temperature during baking

reaches 165°F for 15 seconds. • Using hot pads, remove from oven when finished baking.• While holding the pan with hot pads 4” above, and at

least 6” from the edges of a solid, level, unobstructed work surface, drop the pan to level, and set the Welcome Bites.

• Let cool for 10 minutes.

4. Plating/StorageIn Use Product• Use within 4 hours of preparation.• After use-by period, product must be discarded, never

reused.

Un-baked Welcome Bites• Cover/wrap, label, and date un-baked product, return

to freezer at or below 0°F. • Use within 30 days of opening. • After use-by date, product must be discarded, never

reused.

IngredientsWelcome Bites...................................................As needed

Serviceware1/2 - size Sheet Pan(s)Parchment Paper

WELCOME BITES

COOKING EQUIPMENT, TEMPERATURES & TIMES

Welcome Bites 325°F 10-12 min.

TOP

6 x 4 panned pattern

Welcome Bite TOP visible raised rim

Welcome Bite BOTTOM flat side

Properly baked Welcome Bites

BOTTOM


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