welcome and introductions steve cox future networks manager

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Page 1: Welcome and Introductions Steve Cox Future Networks Manager
Page 2: Welcome and Introductions Steve Cox Future Networks Manager

Welcome and Introductions

Steve CoxFuture Networks Manager

Page 3: Welcome and Introductions Steve Cox Future Networks Manager

Agenda

An Introduction to Electricity North West & the Low Carbon Challenge

Capacity to Customers (C2C)

C2C New Connections Process

C2C in Practice – Case Studies

C2C Project Summary and Next Steps

Questions & Answers

Connections Seminar (after lunch)

3

Steve Cox, Future Networks Manager

Mike Taylor, Strategic Development Manager

Victoria Turnham, Future Networks Engineer

Mark Crane, Commercial Manager

Round Table Case Study Exercise

Steve Cox, Future Networks Manager

Steve Cox, Future Networks Manager

Page 4: Welcome and Introductions Steve Cox Future Networks Manager

An Introduction to Electricity North West and the Low Carbon Challenge

Steve CoxFuture Networks Engineer

Page 5: Welcome and Introductions Steve Cox Future Networks Manager

Who is switched on to the needs of our customers. . .

The UK’s 2nd CITY

Page 6: Welcome and Introductions Steve Cox Future Networks Manager

TitleSub Title

Who is switched on to the needs of our customers . . .

The world’s GREATEST football clubs

Page 7: Welcome and Introductions Steve Cox Future Networks Manager

Who is switched on to the needs of our customers . . .

One of the UK’s BUSIEST International Airports

Page 8: Welcome and Introductions Steve Cox Future Networks Manager

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Slide title

Bullet

Who is switched on to the needs of our customers . . .

The region’s BUSIEST Hospitals

Page 9: Welcome and Introductions Steve Cox Future Networks Manager

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Who is switched on to the needs of our customers . . .

Transport Systems

Page 10: Welcome and Introductions Steve Cox Future Networks Manager

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Who is switched on to the needs of our customers . . .

Economic Investment

Page 11: Welcome and Introductions Steve Cox Future Networks Manager

Connecting the North West

We primarily serve the North West, and we’re based here

We serve approximately 5 million people at 2.4 million domestic and industrial locations

£9 billion of network assets

58,000km of cable

96 bulk supply substations

363 primary substations

34,000 transforming points

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Page 12: Welcome and Introductions Steve Cox Future Networks Manager

Our Story

12

Acquisition ofUU Electricity Services:

Integrated operations, pure electricity focus

Sale of United Utilities Electricity to private

investors

Privatisation: Norweb plc

Electricity Nationalisation:North Western Electricity Board

North West Water takeover of Norweb: United Utilities

2010

1948

1990

1995

20002007

Privatisation Transformation

Norweb supply business sold

Page 13: Welcome and Introductions Steve Cox Future Networks Manager

Our Values

13

Our values are a set of principles which underpin our culture, our behaviours and how we do business

They are sharp and concise so that they mean something to the way we do things at Electricity North West

Each value has an associated strap line to explain how they influence our day to day work

Our values will support us in our desire to achieve our vision: to be the leading energy delivery business

They influence everything we do at Electricity North West including our business plan, company scorecard, transformation programme, corporate social responsibility strategy and the RIIO price review

Page 14: Welcome and Introductions Steve Cox Future Networks Manager

Our Values

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Page 15: Welcome and Introductions Steve Cox Future Networks Manager

Customer

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Overall customer satisfaction

Quality of telephony response

availability99.99%

89%

91%

Page 16: Welcome and Introductions Steve Cox Future Networks Manager

People

16

million investmentto 2015

250Apprentices, Graduates and Trainees to 2015

Workforce Renewal:

Workforce Renewal:

Investing in the region:

20 £

Page 17: Welcome and Introductions Steve Cox Future Networks Manager

Safety

17

Committed to employee and contractor safety

OHSAS 18001 certification

Zero harm culture

Support both Health & Safety Executive’s 5 year strategy and the Energy Network Association’s (ENA) ‘Powering Improvement’ health and safety strategy

Behavioural based safety training

Committed to customer safety

Website – safety and incident reporting area

Bright Sparks education programme – safety awareness for children

Page 18: Welcome and Introductions Steve Cox Future Networks Manager

Performance

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79% response rate

67% satisfaction

87% management is approachable

Ipsos MORI Electricity North West Employee Opinion Survey 2012

Page 19: Welcome and Introductions Steve Cox Future Networks Manager

Innovation

19

£30m investment in Research & Development (R&D)

20 ongoing projects

Developing new equipment and technologies to deliver step changes in customer service

Leading our industry on the path to a low carbon future

Page 20: Welcome and Introductions Steve Cox Future Networks Manager

Hugely for Electricity North West

this underlines our commitment to customers

significant yearA new, and company dynamic

A and heritage

innovative

rich valuable

“We have supported our customers over the past

, and will do so over the next 100 – 100 years

, and the ”TODAY TOMORROW FUTURE

Page 21: Welcome and Introductions Steve Cox Future Networks Manager

The Low Carbon Challenge

21

Low carbon future context

Capacity to Customers (C2C) project

Page 22: Welcome and Introductions Steve Cox Future Networks Manager

UK Energy Challenges

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2011 position 1/3rd Electricity, 1/3rd Gas, 1/3rd Oil

2020 34% reduction in CO2

• 40% from Wind / PV & new Nuclear• 5% Transport 120,000 EV / Hybrid• 26M Smart Meters fitted

2050 80% reduction in CO2

• Doubling in electricity demand

RIIO-ED1• Traditional reinforcement unaffordable• DG represents the most immediate challenge

Challenge to identify ‘smart’ ways of efficiently meeting customers’ future needs

7466

50

20

0

20

40

60

80

100

1990 2011 2020 2025 2030 2035 2040 2045 2050

UK Government Emission Targets 1990 base

% reduction in tCO Generation Carbon Intensity

Page 23: Welcome and Introductions Steve Cox Future Networks Manager

Our Smart Grid Development

23

Electricity North West is leading work on developing

smart solutions to our future challenges

Our strategy is to deliver additional value from existing assets, and we have been awarded over £20million of funding from Ofgem, our regulator, for our two flagship projects:

Customer Load Active System Services

C2C is our focus today and we need your assistance in unlocking the value that this project can bring to you and your business

Capacity to Customers

Page 24: Welcome and Introductions Steve Cox Future Networks Manager

Session 1:Capacity to Customers (C2C)

Mike TaylorStrategic Development Manager

Page 25: Welcome and Introductions Steve Cox Future Networks Manager

The Scale of the Challenge

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By 2025

Domestic demand

6GW even with optimal scheduling20% of growth occurs by 2023Domestic ADMD 2kW

Heating Domestic Heat pumps 700 000 fitted by 20308-10kW for 8 hours Additional >2 GW

Transport 31% UK12M vehicles will be EV/Hybrid720 000 Domestic EVs80 000 E-Vans 3-8kW for 8+ hours.50kW fast chargers. Additional >2 GWManchester >400MW

Generation 93% from renewable / Carbon neutralSources.700 MW connected in last 18 months

1 3 5 7 9 11 13 15 17 19 21 230

2

4

6

8

10

12

14

Domestic demand profile 2012

TV

Fridge

Lights

Washing Machine

Dish washer

1 3 5 7 9 11 13 15 17 19 21 230

2

4

6

8

10

12

14

Domestic demand profile 2025

HP

EV

TV

Fridge

Lights

Washing Machine

Dish washer

Page 26: Welcome and Introductions Steve Cox Future Networks Manager

What is Capacity to Customers?

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Technical Innovation

Current Demand

Latent Capacity

Total available network capacity

Apply remote control equipment to the HV circuit and close the normal open point

Enhance network management software

This effectively doubles the available capacity of the circuit negating the need for traditional reinforcement

New Commercial Contracts

To retain customers’ security of supply we will utilise innovative demand side response contracts

These contracts will allow ENWL to control the consumption of customers on a circuit at the time of fault

Utilised Capacity

Capacity to Customers

Total available network capacity

Combining proven technology and new commercial contracts

Allows ENWL to release significant network capacity back to customers

Facilitating connection of new demand and generation without reinforcement

Page 27: Welcome and Introductions Steve Cox Future Networks Manager

Technical Partners

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Page 28: Welcome and Introductions Steve Cox Future Networks Manager

As a C2C customer your power supply will be as reliable as usual.

Power cuts or faults are infrequent, and you may typically only experience one every three years.

So, what will happen if you experience a power cut or failure if you’re a C2C customer?

How will C2C work?

Page 29: Welcome and Introductions Steve Cox Future Networks Manager

In this example, the Reebok Stadium is a C2C managed customer.

A power cut or fault is experienced in this area.

C2C managed customer

Page 30: Welcome and Introductions Steve Cox Future Networks Manager

Majority of customers’ power restored

Managed customer and some non-managed customers are still without power

Within 3 minutes

Page 31: Welcome and Introductions Steve Cox Future Networks Manager

Typically following a HV fault, power is restored within one hour.

1 hour

All non-managed customers’ power is restored

Page 32: Welcome and Introductions Steve Cox Future Networks Manager

As a C2C managed customer, the restoration of the non-essential power may be delayed up to a pre-agreed period of time.

3 hours

In this example all of the managed customers’ load is non-essential and it has been restored within 2 hours, less than the agreed period.

Page 33: Welcome and Introductions Steve Cox Future Networks Manager

Project Timeline

33

2012

2013/14 Learning & knowledge

sharing

Design

Closure

BuildandTrial

Project start up Software design Circuit selection and methodology Customer engagement plans & survey New commercial templates and processes

Software user acceptance testing

Equipment installation & commissioning

Trial ‘go live’

Recruit trial participants

Carbon economic & losses impact assessments

Continuously engage customers and stakeholders

Q4 2014 Closedown report & closure

Page 34: Welcome and Introductions Steve Cox Future Networks Manager

Session 2:C2C New Connections Process

Victoria TurnhamFuture Networks Engineer

Page 35: Welcome and Introductions Steve Cox Future Networks Manager

C2C Managed Supply Arrangements

How can opting for a C2C managed supply save you money on your new connection?

• No network reinforcement charges

• Reduced connection asset costs

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Page 36: Welcome and Introductions Steve Cox Future Networks Manager

No Network Reinforcement - Standard

X

X X

PRIMARY SUBSTATION

NEW CONNECTION

Normally open point

X Circuit breaker

Reinforcement Required

Point of Connection

Connection Assets

36

HV Circuit

Page 37: Welcome and Introductions Steve Cox Future Networks Manager

No Network Reinforcement - C2C

X

X X

PRIMARY SUBSTATION

NEW CONNECTION

Normally open point

X Circuit breaker

Point of ConnectionNormally open point

is closedNeed to reinforce

has been mitigated

Connection Assets

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Page 38: Welcome and Introductions Steve Cox Future Networks Manager

Reduced Connection Assets - Standard

X

X X

PRIMARY SUBSTATION

Normally open point

X Circuit breaker

NetworkConstraint

Point of Connection

Connection AssetsNEW CONNECTION

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Page 39: Welcome and Introductions Steve Cox Future Networks Manager

Reduced Connection Assets - C2C

X

X X

PRIMARY SUBSTATION

Normally open point

X Circuit breaker

Reduced Connection AssetsNEW CONNECTION

Point of ConnectionNormally open point

is closed

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Page 40: Welcome and Introductions Steve Cox Future Networks Manager

The C2C Trial Area

C2C is a publicly funded Research & Development (R&D) project only available on a portion of our network

The trial area is all our 132 & 33kV network and approximately 10% of our HV network

To find out if your location is included in our HV trial area, enter your postcode on our website

www.enwl.co.uk/c2c/are-you-affected

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Page 41: Welcome and Introductions Steve Cox Future Networks Manager

C2C Eligibility

Industrial and Commercial customers

Applying for a demand or generation connection with a total load greater than100kVA

On or near trial circuit

Quotations for eligible C2C managed connections available to all formal applications from January 2013

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Page 42: Welcome and Introductions Steve Cox Future Networks Manager

The C2C Offer

New C2C managed connections are available to all eligible applicants

Application typeWhat will the C2C

offer include?Who will sign the C2C managed

connection agreement?

Statutory POCContestableNon contestable

End user

ICP POCNon contestable

End user facilitated by ICP

IDNO POCContestableNon contestable

Bi-lateral agreement between ENWL and IDNO. IDNO must implement back to back contract with its end user(s).

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Page 43: Welcome and Introductions Steve Cox Future Networks Manager

What is the Process?

2 Design

3 Acceptance & Payment

4 Delivery

1 Enquiry & Application

We have produced a 4 step process document

Published process on our website

www.enwl.co.uk/c2c

Copy in your seminar information pack

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Page 44: Welcome and Introductions Steve Cox Future Networks Manager

The C2C Connections Process

1 Enquiry & Application

2 Design

3 Acceptance & Payment

4 Delivery

Submit your application in line with our usual Connections process

Initial check for C2C eligibility

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Page 45: Welcome and Introductions Steve Cox Future Networks Manager

The C2C Connections Process

2 Design

1 Enquiry & Application

3 Acceptance & Payment

4 Delivery

C2C eligibility confirmed

Standard offer and C2C offer are

prepared in parallel

Offers delivered by Customer Relationship Manager, C2C contract terms are refined

Standard offer

C2C offer

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Page 46: Welcome and Introductions Steve Cox Future Networks Manager

The C2C Connections Process

3 Acceptance & Payment

1 Enquiry & Application

2 Design

4 Delivery

Preferred option is accepted

Customer Relationship Manager will meet with customer to sign C2C agreement and take receipt of acceptance

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Standard offer

C2C offer

Preferred option

Page 47: Welcome and Introductions Steve Cox Future Networks Manager

The C2C Connections Process

4 Delivery

1 Enquiry & Application

2 Design

3 Acceptance & Payment

Your connection will be undertaken in line with our standard process

Your connection will be completed in accordance with the Guaranteed Standards of Performance (GSoP)

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Page 48: Welcome and Introductions Steve Cox Future Networks Manager

C2C Commercial Presentation

Mark CraneCommercial Manager

Page 49: Welcome and Introductions Steve Cox Future Networks Manager

What this all means for you

Accepting a managed supply contract will give you a substantial saving on a new connection

As a customer your supply will be as reliable as usual

The smart grid technology installed will allow us to restore supplies to customers faster than we can today

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Page 50: Welcome and Introductions Steve Cox Future Networks Manager

Network Load Curve

The C2C ‘delayed restoration’ will only occur if your part of the network is overloaded at the time of the fault

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1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24

Dem

and

Page 51: Welcome and Introductions Steve Cox Future Networks Manager

Customer Questionnaire

200 existing

Industrial & Commercial customers were surveyed

A significant number found the concept appealing

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Page 52: Welcome and Introductions Steve Cox Future Networks Manager

Key Questionnaire Findings

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Uncertainty, regarding disruption or multiple

disruptions

Length of contract

Contract terms

Page 53: Welcome and Introductions Steve Cox Future Networks Manager

Summary of Contract Terms

The contract will be permanent with the following termination clauses in existence for both parties:

• You can terminate• We can terminate the agreement post trial

Should you wish to enter into other Demand Side Response (DSR) activities with third parties, then you must obtain our permission before agreeing to these so that any potential conflicts in demand availability can be determined

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Page 54: Welcome and Introductions Steve Cox Future Networks Manager

Operating Conditions

The C2C managed demand may be called upon at any time

Following a fault event where your supply is managed, you will not suffer a delay in restoration of its supply greater than the agreed time after its incoming supply is made live

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Page 55: Welcome and Introductions Steve Cox Future Networks Manager

Contract Structure

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National Termsof Connection

Distribution Connection & Use of System

Agreement(DCUSA)

ConnectionAgreementVariation

Page 56: Welcome and Introductions Steve Cox Future Networks Manager

2012 2013 2014

Timeline

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December 31st, 2012Commercial template published

January 1st, 2013New design process commences

Mid February 2013Customer contact

April 1st, 2013Contract commencement

April 1st, 2013 to September 30th, 2014Capacity to Customers (C2C) trial period

Page 57: Welcome and Introductions Steve Cox Future Networks Manager

Session 3:C2C In Practice – Case Studies

Page 58: Welcome and Introductions Steve Cox Future Networks Manager

C2C in Practice - Case Studies

During this session we will show you two case studies that have been prepared, in line with our C2C connections process

Part one (15 minutes)

Case Studies presented by your tables

Electricity North West representative

Part two (15 minutes)

Round table discussion

Part three (15 minutes)

Group discussion

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Page 59: Welcome and Introductions Steve Cox Future Networks Manager

What are your views?

1. Following the earlier presentations, what gaps do you still have in your understanding of the new C2C Connections Process?

2. What do you think are remaining barriers to C2C?

3. What are your motivations to get involved in C2C?

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Page 60: Welcome and Introductions Steve Cox Future Networks Manager

Session 4:C2C Project Summary and Next Steps

Steve CoxFuture Networks Manager

Page 61: Welcome and Introductions Steve Cox Future Networks Manager

C2C Project Summary and Next Steps

Technology installed end of December 2012

New commercial contracts 1st January 2013

C2C managed connections 1st January 2013

process

C2C trial starts 1st April 2013

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Page 62: Welcome and Introductions Steve Cox Future Networks Manager

Session 5:Questions & Answers

Page 63: Welcome and Introductions Steve Cox Future Networks Manager

Want to know more?

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If you want to know more, or speak to someone if you are interested in partaking in the Capacity to Customers C2C initiative, you can contact us by:

) 0800 195 4141, option 3

8 www.enwl.co.uk/c2c

7 [email protected]

Page 64: Welcome and Introductions Steve Cox Future Networks Manager