trywelcome.com

Hello Estée Lauder. Meet WelcomeWasim Ahmad, Head of Marketing | wasim@welcomecommerce.com

Marc Schnabolk, Head of Sales | marcs@welcomecommerce.com

Consumers love their brands

Today’s chaotic consumer landscape yields less brand loyalty

Remember when shopping

used to be fun?

Welcome makes expertise available, wherever it is, to consumers, wherever they

are.

My rosacea has been acting up, will this help with redness?

Although the product isn’t solely used to reduce redness, many customers say that it helps

Awesome, thanks. What is the shipping time-timeframe?

A Macy’s representative would be best equipped to answer that - shall I invite someone in to this chat to help you?

Customer Engagement & Conversational Commerce

Sure

Hello, this is Bob from Macy’s - I can see you have a question about shipping - you actually qualify for free shipping. If you order now, it will arrive by Saturday.

Bring solution expertise, from the experts to the customer

Customer

BrandExpertsRetailers

+Others

Agent Systems

Other Retailers

OrchestrationConfiguration

Security & Privacy

Selection of our clients

In Progress:

8

It’s not enough to know what your customers are doing – in order to know how best to respond, you need to understand why.

Where people are concerned, why is more important than what

Qualitative InsightsOur data is delivered to you in such a way that you can easily digest, understand, and act on the information given to you, so that you can be more proactive with customers and provide the personalized experiences they crave.

Efficacy of PromotionsPopular products and FAQs

Chat subject breakdown

PDP and product improvement suggestions

Customer buying trends and preferences

Post-purchase issue and return insights

Product Optimizat

ionAvailabilit

y Agent

Performance

Quantitative InsightsWe generate intelligence about your customers, so you can discover not only what they do while shopping, but why they do it.

Satisfaction survey results

Response times

Chat Volumes

Performance by agent

Revenue per chatter and increase

Chatter conversion % and increase

Intelligence Dashboard

Client SuccessYou will be assigned a Client Success Manager to assist with retailer partnerships, drive best practices, and execute innovative strategies to maximize the impact of the program

Moderation ServicesOur Moderation Team is in a unique position to analyze Customer behavior, providing daily chat transcripts and monthly summary reports. They constantly identify opportunities to improve agent performance and the Customer experience

Agent ServicesWe are connected to the best agents across the globe, ready to partner with you for additional advisor, language, and timezone support

DeploymentOur deployment team will be your dedicated resource from the moment you sign up, until you are live. Our advanced integration capabilities make going live quick and easy; we build out your integration one time, so adding partners to your site only takes minutes

Beyond the platform: Success Services

Advertising

Solutions

Customer Engagement

In-Store Offline

Is this serum good for acne-prone skin?

This serum can be used for any skin type, please do follow the directions at the back before using it.

Awesome, thanks!

You’re welcome.

Customer Engagement & Conversational Commerce

Mobile Conversations

Welcome Bar MobileRapidly connect customers with product specialists

wherever they are via mobile chat

Customer Engagement & Conversational Commerce

Welcome BarRapidly connect guests with product expertise

Welcome Bar Mobile

Rapidly connect guests with product expertise

over mobile phones

Welcome Collaborate

Rapidly connect guests with product expertise

from multiple parties incl. retailer and brand agents

Advertising

Solutions

Customer Engagement

In-Store Offline

In-store

Welcome SMSEnable consumers to connect with product specialists via SMS through

signage and offline media

Advertising

Solutions

Customer Engagement

In-Store Offline

Have product

questions?Chat with Estee

lauder

Advertising

Welcome AdsExtends reach across digital web to bring customers into purchase engagement conversations.

- product review sites- content marketing- publisher sites- search

Have product questions?

Chat with Estee lauder

Advertising

Solutions

Customer Engagement

In-Store Offline

Offline

Offline

Welcome SMSEnable consumers to connect with product specialists via SMS through

signage and offline media