week 5: information management unit 1: built-in help and
TRANSCRIPT
Week 5: Information Management
Unit 1: Built-In Help and Learning
2PUBLIC© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Help Center Learning Center Onscreen Help SAP Community
Built-in help and learning
Key resources
End-to-End Learning Journey
The SAP Business ByDesign solution provides you with abundant online help and learning
content. Administrators can also add to the help content that is delivered with the solution.
3PUBLIC© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Built-in help and learning
Onscreen help
▪ Onscreen explanations
▪ System messages
▪ Roll-over explanation
▪ Google search results (if integration is enabled)
4PUBLIC© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Built-in help and learning
Help Center
Help Center is the one-stop shop to access the help and learning
5PUBLIC© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Built-in help and learning
Learning Center
E-learning content for typical user tasks within the system
Getting Started and Overview
Gain system knowledge specific to your role
6PUBLIC© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Built-in help and learning
Context-specific help
7PUBLIC© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Built-in help and learning
Key user help documents
Key user help within the SAP Business ByDesign Library
8PUBLIC© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ
The SAP Business ByDesign Community is about sharing know-how and keeping your
SAP Business ByDesign skills up to date.
Built-in help and learning
SAP Business ByDesign Community
9PUBLIC© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Built-in help and learning
System demo
© 2021 SAP SE or an SAP affiliate company. All rights reserved.
No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of
SAP SE or an SAP affiliate company.
The information contained herein may be changed without prior notice. Some software products marketed by SAP SE and its
distributors contain proprietary software components of other software vendors. National product specifications may vary.
These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation or
warranty of any kind, and SAP or its affiliated companies shall not be liable for errors or omissions with respect to the materials.
The only warranties for SAP or SAP affiliate company products and services are those that are set forth in the express warranty
statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional
warranty.
In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or
any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation,
and SAP SE’s or its affiliated companies’ strategy and possible future developments, products, and/or platforms, directions, and
functionality are all subject to change and may be changed by SAP SE or its affiliated companies at any time for any reason
without notice. The information in this document is not a commitment, promise, or legal obligation to deliver any material, code, or
functionality. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ
materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, and they
should not be relied upon in making purchasing decisions.
SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered
trademarks of SAP SE (or an SAP affiliate company) in Germany and other countries. All other product and service names
mentioned are the trademarks of their respective companies.
See www.sap.com/trademark for additional trademark information and notices.
www.sap.com/contactsap
Follow all of SAP
Week 5: Information Management
Unit 2: Support and Incident Handling
2PUBLIC© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Support and incident handling
Incidents
What are incidents?
▪ An unexpected or unclear error
message on the screen
▪ Incorrect or missing data
▪ System performance problems
Why and when do users create incidents?
▪ To request help
▪ Search in knowledge bases results in no useful
help
3PUBLIC© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Support and incident handling
Key user administration in incident handling
End User Reports Incident Key User Administration
▪ Manage and solve incident
▪ Forward incident to provider
to request assistance
▪ Handle information flow
Key User Tasks
4PUBLIC© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Support and incident handling
Key user administration in incident handling
The Incidents view provides all the tools you require to manage incidents.
Tracking and Taking Incidents
▪ Track incidents
▪ Assign an incident to another key
user
▪ Take a new incident for processing
▪ Take an incident with any status for
processing
▪ Complete an incident
Incidents Work Center View
5PUBLIC© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Support and incident handling
Processing incidents
Search for a solution
Request more
information
Forward an incident
to the provider (SAP)
Forward an incident
to the partner
Reply to a question
from the provider or
partner
Propose a solution to the
requester
Return an incident to the
provider or partner
Close an incident
6PUBLIC© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Support and incident handling
Key user analytics
▪ Reports available for incident analysis
▪ As a key user, you can view the reports from
the Reports view of the following work centers:
− Home
− Application and User Management
Reports for incident analysis
7PUBLIC© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Support and incident handling
System demo
© 2021 SAP SE or an SAP affiliate company. All rights reserved.
No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of
SAP SE or an SAP affiliate company.
The information contained herein may be changed without prior notice. Some software products marketed by SAP SE and its
distributors contain proprietary software components of other software vendors. National product specifications may vary.
These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation or
warranty of any kind, and SAP or its affiliated companies shall not be liable for errors or omissions with respect to the materials.
The only warranties for SAP or SAP affiliate company products and services are those that are set forth in the express warranty
statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional
warranty.
In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or
any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation,
and SAP SE’s or its affiliated companies’ strategy and possible future developments, products, and/or platforms, directions, and
functionality are all subject to change and may be changed by SAP SE or its affiliated companies at any time for any reason
without notice. The information in this document is not a commitment, promise, or legal obligation to deliver any material, code, or
functionality. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ
materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, and they
should not be relied upon in making purchasing decisions.
SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered
trademarks of SAP SE (or an SAP affiliate company) in Germany and other countries. All other product and service names
mentioned are the trademarks of their respective companies.
See www.sap.com/trademark for additional trademark information and notices.
www.sap.com/contactsap
Follow all of SAP
Week 5: Information Management
Unit 3: Built-In Analytics
2PUBLIC© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Built-in analytics
Overview of analytics
▪ Integrated in the solution
▪ Possibility to create custom KPIs and reports
▪ Extensive and flexible business analytics
features
▪ Insights to monitor business processes
3PUBLIC© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Business User Analytics Key User Analytics
▪ Monitor KPIs and reports
▪ Navigate to the underlying
details and processes
▪ Create custom KPIs and
reports to suit the business
needs
Built-in analytics
Key user analytics
4PUBLIC© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Built-in analytics
Objects in analytics
Data Source
Key Figure
Characteristic
Report
Views
Design
Reports
Design Data
Sources
Design Key
Figures
Design
KPIs
5PUBLIC© 2021 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Link to openSAP: Built-In Analytics in SAP Business ByDesign
What’s in it?
In this course, you’ll learn how business users consume analytical insights such as KPIs and reports and
analyze the related processes and details. You’ll also learn how a key user can create and adapt analytical
assets such as data sources, reports, and KPIs according to the business needs of their company.
Built-in analytics
Detailed course on analytics in SAP Business ByDesign
© 2021 SAP SE or an SAP affiliate company. All rights reserved.
No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of
SAP SE or an SAP affiliate company.
The information contained herein may be changed without prior notice. Some software products marketed by SAP SE and its
distributors contain proprietary software components of other software vendors. National product specifications may vary.
These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation or
warranty of any kind, and SAP or its affiliated companies shall not be liable for errors or omissions with respect to the materials.
The only warranties for SAP or SAP affiliate company products and services are those that are set forth in the express warranty
statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional
warranty.
In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or
any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation,
and SAP SE’s or its affiliated companies’ strategy and possible future developments, products, and/or platforms, directions, and
functionality are all subject to change and may be changed by SAP SE or its affiliated companies at any time for any reason
without notice. The information in this document is not a commitment, promise, or legal obligation to deliver any material, code, or
functionality. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ
materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, and they
should not be relied upon in making purchasing decisions.
SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered
trademarks of SAP SE (or an SAP affiliate company) in Germany and other countries. All other product and service names
mentioned are the trademarks of their respective companies.
See www.sap.com/trademark for additional trademark information and notices.
www.sap.com/contactsap
Follow all of SAP