THE MANAGER’SCHANGING WORK ENVIRONMENT &

ETHICAL RESPONSIBILITIES : DOING THE RIGHT THINGDOING THE RIGHT THING

Week 2

Prepared by Management Department | www.unimedia.ac.id | man@unimedia.ac.id

THE COMMUNITY OF

STAKEHOLDERS INSIDE

THE ORGANIZATION

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An employee owned company

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http://web.bisnis.com/edisi-cetak/edisi-minggu/manajemen/1id46596.html

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INTERNAL STAKEHOLDERS ?

1. EMPLOYEES

3. BOARD OF DIRECTORS

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TASK ENVIRONMENT :

Those who pay to use an organization’s

good and services

Person/organization that provides supplies

(raw materials, services, equipment, labor,

energy) to other organization

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People or organization that compete for

customes and resources

People or organization that compete for

customes and resources

TAKE CARE OF

CUSTOMERCUSTOMER

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AT&T CUSTOMER CARE

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Those who pay to use an organization’s

good and services

Regulatory agencies that stablish ground

rules under which organizations may

operate

LOCAL COMMUNITIES

Groups whose members try to influence

specific issues

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MASS MEDIA

GENERAL ENVIRONMENT :

General economic conditions and trends –

unemployment, inflation, interest rates,

economic growth – that effect an organization’s

performance

T :

SOCIOCULTURAL FORCES :

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TECHNOLOGICAL FORCESS :

TECHNOLOGY

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MOBILE TECHNOLOGY

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DEMOGRAPHIC FORCES :

POLITICAL-LEGAL FORCES :

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Changes in the economic, political, legal, and

technological global system that may affect an

organization

Defining ethics & values

� ETHICS

Standar of right andwrong that influence behavior.Standar of right andwrong that influence behavior.

� VALUES

Relatively permanent and deeply held underlying beliefs and attitudesthat help determine a person behavior

VALUES SYSTEMVALUES SYSTEM

Pattern of values withing organization.

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4 approach to deciding ethical dilemmas

UTILITARIAN

APPROACH

INDIVIDUAL

APPROACH

MORAL-RIGHTSAPPROACH

JUSTICEAPPROACH

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How do people learn ethics

Schools bear some responsibility for behavior of executives.

If you are making systematic errors in the [business] world, If you are making systematic errors in the [business] world,

you have to go back to the schools and ask, “ what you are

teaching? ”

– Fred J. Evans, dean of College of Business and Economics at California State University at Northridge –

SURVEY OF 5,000 UNDERGRADUATES FOUND THAT :

26% of business major admitted to serious cheating on exams,

and 54% admitted to cheating on written assignments.

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Kohlberg’s Theories

POSTCONVENTIONAL

CONVENTIONAL

Guided by internal values

Follows expectations of othersLevel 2 :

Level 3 :

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PROCONVENTIONALFollows rule

Level 1 :

How organization can promote ethics

1. Support by top managers of a strong ethical climate

2. Ethics codes & training programs Code of ethics consists of a formal written set of ethical standards guiding an

organization’s actions

3. Rewarding ethical behavior3. Rewarding ethical behavior: protecting whistleblowersWhistleblower is an employee who reports organizational misconduct to the public.

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Social Responsibility

Social responsibility is a manager’s duty to take actions that will benefit the interests of society as well as of the organization.

IS SOCIAL RESPONSIBILITY WORTHWHILE?

� Against social responsibility

� For Social responsibility� For Social responsibility

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4 Managerial Approach

OBSTRUCTIONIST

MANAGERS

DEFENSIVE

MANAGERS

ACCOMODATIVE

MANAGER

PROACTIVE

MANAGER

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� The idea of blended value: measuring both economic &

social benefitsocial benefit

All investment are understood to operate simultaneously in both economic and social realms

2 TYPES OF SOCIAL RESPONSIBILITY

1. Sustainability: the business of green1. Sustainability: the business of green

2. Philanthropy: “Not dying rich”

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1. EFFECT ON CUSTOMERS

HOW DOES BEING GOOD PAY OFF ?

3. EFFECT ON SALES GROWTH

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7. EFFECT ON PROFIT

The new diversified workforce

all the ways people are unlike and alikeDiversity represents all the ways people are unlike and alike

– the differences and similarities in age, gender, race, religion, ethicity, sexual

orientation, capabilities, and socioeconomic background.

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DIVERSITYWHEEL

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Trends in workplace diversity

In US, one out of six Americans has phisical or mental

EDUCATIONAL LEVELSMismatches between education & workforce

In US, one out of six Americans has phisical or mental disability.

Gays & Lesbian become more visible

More people of color in the workforce

DIFFERENT PHISICAL &

MENTAL ABILITIES

SEXUAL ORIENTATION

RACE & ETHNICITY

More women working

More older people in workplace

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AGE

GENDER

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Source: http://www.slapupsidethehead.com/wp-content/media/2006/10/defend_marriage_coalition.jpg

LET HIM BE PART OF US ... !!

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Barriers to diversity

NO. BARRIERS

1. STEREOTYPES & PREJUDICES

2. FEAR OF REVERSE DISCRIMINATION

3. RESISTANCE TO DIVERSITY PROGRAM PRIOROTIES

4. UNSUPPORRTIVE SOCIAL ATMOSPHERE

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5. LACK OF SUPPORT FOR FAMILY DEMAND

6. LACK OF SUPPORT FOR CAREER-BUILDING STEPS

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