HOSPITALITY OPERATIONSNICHOLAI THORPE

GARY GARSIDEW/C 12TH SEPTEMBER 2016

RECAP

• WHAT IS A DEFINITION OF HOSPITALITY?

• WHAT ARE THE PROVIDERS OF HOSPITALITY AS A PRIMARY SERVICE?

RECAP

• HOTELS• GUEST HOUSES• RESTAURANTS• HOLIDAY CENTRES• CAMP SITES• CARAVAN PARKS• CAN YOU GIVE AN EXAMPLE OF

EACH?

RECAP

• HOTELS: THE GROVE, PREMIER INN, JURYS• GUEST HOUSES, FLEUCHARY HOUSE, ST

ALBANS• RESTAURANTS, NANDO’S, BARRACUDA, RITZ• HOLIDAY CENTRES, BUTLINS, CENTRE PARCS• CAMP SITES, LEE VALLEY CAMPSITE• CARAVAN PARKS, ORCHARDS CARAVAN PARK

COMPANIES ALSO TRY AND PROVIDE FOR SPECIFIC NEEDS, INCLUDING:

•CHILDREN’S MENU

•VEGETARIAN OPTIONS

•HIGH CHAIRS•ADAPTED ROOMS

•LIFTS AND RAMPS•ADJOINING ROOMS

•VALET PARKING•ALLOCATED PARKING

HOSPITALITY AS AN ADDITIONAL SERVICE

AIRLINESCONFERENCES AND EXHIBITIONS

ATTRACTIONS

EXAMPLES OF ‘ADDITIONAL SERVICE’

• SOMETIMES BUSINESSES OFFER HOSPITALITY TO GIVE ADDED VALUE TO THE RANGE OF PRODUCTS AND SERVICES THEY PROVIDE BUT IT IS NOT THE MAIN FOCUS OF THEIR BUSINESS.

• THE MAIN PURPOSE OF THEIR BUSINESS MAY BE TO TRANSPORT PASSENGERS, OR TO ENTERTAIN

PROVIDERS INCLUDE: • VISITOR ATTRACTIONS, CONFERENCE FACILITIES, • LEISURE OUTLETS, TRANSPORT PROVIDERS (E.G.

AIRLINES AND FERRIES)

AIRLINES

CONFERENCES AND EXHIBITIONS

Queen Elizabeth Conference Centrehttp://qeiicentre.london/

http://www.exhibitioncentreliverpool.com/

ATTRACTIONS

ACTIVITY 1

• ON YOUR TABLES, CONSIDER THE EXPECTATIONS OF A GROUP LIKE OURS FOR A STUDY TRIP

• WHAT PARTICULAR NEEDS DO YOU HAVE?• WHAT LEVEL OF FACILITIES AND LEVEL OF SERVICE DO YOU REQUIRE?• WHAT KIND OF RESTAURANTS WOULD YOU PREFER?

• PUT TOGETHER A PACKAGE FOR A GROUP OF 40 STUDENTS TO A TRIP ANYWHERE IN EUROPE IN ORDER TO PRESENT BACK TO THE CLASS

COMPANIES ALSO TRY AND PROVIDE FOR SPECIFIC NEEDS, INCLUDING:

•CHILDREN’S MENU

•VEGETARIAN OPTIONS

•HIGH CHAIRS•ADAPTED ROOMS

•LIFTS AND RAMPS•ADJOINING ROOMS

•VALET PARKING•ALLOCATED PARKING

ACTIVITY 2

• ON YOU TABLES:• 1.LIST AS MANY PRODUCTS AND

SERVICES WHICH YOU CAN THINK OF WHICH ARE PROVIDED BY A HOTEL E.G. ACCOMMODATION (PRODUCT) WAKE UP CALLS (SERVICE) CONFERENCE FACILITIES (PRODUCT)

• 2. LIST AS MANY DIFFERENT TYPES OF EXTRA PRODUCTS AND SERVICES WHICH CAN BE PROVIDED AT A VISITOR ATTRACTION AND BY A TRANSPORT PROVIDER (AIRLINE)

• 3. IF YOU FINISH THAT - CAN YOU STATE WHICH ARE THE MAIN SIMILARITIES AND DIFFERENCES BETWEEN THE TWO, PLUS POSITIVE/NEGATIVE ASPECTS

RECAP

• 4 PROVIDERS OF HOSPITALITY AS A MAIN PROVISION

• 4 PROVIDERS WHERE IT IS AN ADDITIONAL SERVICE

• 4 CONSIDERATIONS FOR SPECIFIC NEEDS