week 12 managerial communication
TRANSCRIPT
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MGF1100: Managerial Communication
Week 12: Revision
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Exam
• Worth 40%
• 6 questions, you need to answer 4
• Each question is worth 10 marks
• Each question should take 25 minutes
• Leave yourself time to read over the question
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Exam
• Set it out clearly.
• Double space your work
• We are looking for clear understanding
• The easier it is for me to read, the easier it is for me to find you marks
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Exam
• You need to have – Introduction– Analysis of the question– Needs to link back to the theories in class– Conclusion
• I need to see– Theories– Examples – Clear analysis of the question
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Exam
• They are hard looking questions
• Look for the key theory you need to bring out
• Do not freak out, you can do it
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Exam
Now the bit you have all been
waiting for
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Week 1
• Why communication is important– Especially for managers
• Transactional model of communication• Formal and informal
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Week 2
• Self Analysis • MBTI• Big 5
• It was on the essay, don’t think yourself that lucky – but you can always use what you have learnt
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Week 3
• Human Dynamics
• Johari Window
• Emotional Intelligence– Is EQ more important than IQ?
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Week 4
• Diversity– What can an organisation gain?
• Perception• Listening• Non-Verbal Communication
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Week 5
• Belbin’s team roles• Benefits of a team• Characteristics of an effective team
• Meetings– Problems with meetings– Benefits of meetings
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Week 6
• Group Communication• Problem Solving• Decision Making • 6 hats
• Very Essay 2… so no….
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Week 7
• Conflict – Positive and negative– Types of conflict– Overcoming conflict
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Week 8
• Leadership• Empowerment• Feedback
• Coaching– Steps
• Counseling • Discipline
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Week 9
• Negotiation
• BATNA
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Week 10
• Ethics
• Technology
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Week 11
• Diversity
• Get amongst it…
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Question
“An organisation without workforce diversity would not be able to achieve a competitive advantage over its competitors.” Discuss critically.
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Question
• What do we need to see?
• Introduction – Diversity very important in modern organisations.
• Define Diversity• Types of Diversity• Why is Diversity important • What advantages can Diversity bring to an organisation
– Managing diversity slide• Examples• Conclusion
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Question
“If counselling and coaching from a manager yield no improvement, there must be disciplinary action”. Critically evaluate this statement in terms of its application to managers of today.
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Question
• What do we need to see?
• Introduction – Importance of Feedback, Counselling and Coaching.
• Define Counselling and Coaching• Step through when Counselling is relevant and define
– Example • Step through when Coaching is relevant and define
– Example • They don’t work so we go to Discipline
– Example• Is it still relevant today or do we need to focus on coaching more?• Conclusion
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Exam
• Main thing: Don’t get too cocky
• Go in and smash it
• and……
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SETU
• Student Evaluation of Teaching and Unit• Telling Monash what is good and bad• 1-7 scale (but check – 6 used to be I haven’t been to class
and 7 was not assessable)
• More importantly you can say how much you love me• Or not love me if that is the case….
• Helps me improve • Helps me get jobs =)
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Exam
GO WIN