webmetrics web monitoring getting started...
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Neustar® Webmetrics®
Web Monitoring | Getting Started Guide
Webmetrics
www.webmetrics.com
+1-877-524-8299
Webmetrics Web Monitoring Getting Started Guide
Version 1.2
Neustar, Inc.®
January 6, 2011
This document is for informational purposes only. NEUSTAR MAKES NO WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, AS TO THE INFORMATION IN THIS DOCUMENT.
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All other trademarks and/or service marks identified or referenced are the property of their respective owners and subject to their usage requirements.
Table of Contents Introduction ................................................................................................................................................................ 1
Contacting Webmetrics ..................................................................................................................................... 1
Documentation Conventions.............................................................................................................................. 1
Web Console.............................................................................................................................................................. 2
URL ................................................................................................................................................................... 2
Dashboard ......................................................................................................................................................... 2
Services ............................................................................................................................................................. 3
Reports ............................................................................................................................................................ 14
Ecosystem ....................................................................................................................................................... 17
Common Tasks ........................................................................................................................................................ 19
Resetting your password ................................................................................................................................. 19
Renaming your service .................................................................................................................................... 19
Creating new monitoring services .................................................................................................................... 19
Generating graphs ........................................................................................................................................... 20
Generating reports ........................................................................................................................................... 20
Adding new reports .......................................................................................................................................... 20
Customizing alerts and notifications ................................................................................................................ 20
Adding an alternate contact to your account.................................................................................................... 20
Adding multiple alternate contacts to your account ......................................................................................... 21
Adding alerting contacts for a single service.................................................................................................... 21
Adding alerting contacts for more than one service ......................................................................................... 23
Adding SMS/Voice contacts ............................................................................................................................ 23
Webmetrics Products ............................................................................................................................................... 25
List of Figures
Figure 1 Webmetrics Web Console Dashboard ......................................................................................................... 2
Figure 2 Services tab (Manage Multiple Services) ..................................................................................................... 3
Figure 3 Services tab (single service) ........................................................................................................................ 4
Figure 4 Services tab: Global Alert Contacts sub-tab ................................................................................................. 6
Figure 5 Services tab: Settings sub-tab ...................................................................................................................... 8
Figure 6 Services tab: Edit Descriptions sub-tab ........................................................................................................ 9
Figure 7 Services tab: Logs sub-tab ......................................................................................................................... 10
Figure 8 Services tab: Diagnose sub-tab .................................................................................................................. 11
Figure 9 Services tab: Scripts sub-tab ...................................................................................................................... 12
Figure 10 Services tab: Widget sub-tab .................................................................................................................... 13
Figure 11 Reports tab: Report Archive sub-tab ........................................................................................................ 15
Figure 12 Reports tab: Layout sub-tab ..................................................................................................................... 16
Figure 13 Reports tab: Settings sub-tab ................................................................................................................... 17
Figure 14 Ecosystem tab .......................................................................................................................................... 18
Figure 15 Alert Contacts ........................................................................................................................................... 22
Figure 16 SMS/Voice Contacts................................................................................................................................. 24
Webmetrics Web Monitoring Getting Started Guide
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For more information, please visit www.webmetrics.com
Introduction Welcome to Webmetrics! This guide contains the information you need to
monitor your vital websites and applications
receive detailed availability and performance monitoring analysis
generate graphs and reports
Contacting Webmetrics
Support
Phone
Toll Free: +1-888-367-4820
International: +1-650-228-2390
Support Request Form
http://www.webmetrics.com/support/index.cfm
Sales
Phone
Toll Free: +1-877-524-8299
Downloads and Product Information
http://www.webmetrics.com/resources/index.html
Documentation Conventions
Narrative text.
Hyperlink (to a section in the document, e-mail link, or Web site link).
Screen element (indicates an object you can click, select, or clear). For
example:
1. On the Tools menu, click Options, and then open the View tab.
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Web Console The Webmetrics Web Console displays all of your Webmetrics monitoring services. You will
use it to run reports, display graphs, and configure settings, contacts, and alerts.
Webmetrics also offers an API. Please visit http://help.webmetrics.com/ (or click Help in the Web Console) and click API Documentation for more information.
URL
You will log on to your Webmetrics account from here:
http://www.webmetrics.com/login.html
Dashboard
The Web Console opens to the Dashboard tab, which provides:
list of services, service status, load time, uptime, and the last 20 samples (click
column headings to expand/contract columns)
recent errors
a quickbar with buttons to start, stop, and snooze existing services and create new
services
Figure 1 Webmetrics Web Console Dashboard
Webmetrics Web Monitoring Getting Started Guide
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Services
The Services tab contains most of your services’ configuration settings. The Services tab
options and views depend on whether you have selected one service or multiple services If
you do not specify a service, the Services tab opens to the Global Graphing sub-tab for
multiple services.
Click a service name’s link in the Dashboard tab or the Services list to open the service-specific Services tab.
Figure 2 Services tab (Manage Multiple Services)
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Figure 3 Services tab (single service)
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The Services tab has up to six sub-tabs, depending on the service type and the number of
selected services:
Graphing and Global Graphing (page 5)
Global Alert Contacts (page 5)
Settings and Global Settings (page 6)
Edit Descriptions (page 9)
Logs (page 9)
Diagnose (page 10)
Scripts (page 11)
Widget (page 13)
Click a sub-tab’s name to return to the sub-tab’s original menu.
Graphing and Global Graphing
The Graphing sub-tab (for a single service) and the Global Graphing tab (for multiple
services) guide you through the steps to generate a graph. See Generating graphs on page
20 for procedures.
You can save a graph as a template for future use with a daily, weekly, or monthly report. See Report Settings on page 16 for more information.
Global Alert Contacts
The Global Alert Contacts sub-tab (Figure 4) allows you to set alert contacts for one or
more services and create/edit contact groups. See Adding alerting contacts for a single
service on page 21 for more information.
The single service equivalent is Alert Contacts in the Settings sub-tab.
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Figure 4 Services tab: Global Alert Contacts sub-tab
Settings and Global Settings
The Global Settings sub-tab (for multiple services) allows you to configure Monitoring
Agents and Maintenance Windows for one or more of you services.
The Settings sub-tab for a single service (Figure 5) includes the following options:
Monitoring settings—controls the service monitoring interval, timeout thresholds, and
the number of strikes to determine when your service is down
Alert Contacts—controls the people or groups who receive alerts when your service is
down (see Adding Alerting Contacts on page 21 for procedures)
Alert and Notification Settings—controls the types of errors that trigger an alert
Monitoring Agents—controls which agents monitor your service
Maintenance Windows—controls the suspension of monitoring for planned service
downtime
SLA/Objectives—sets performance service-level agreement (SLA) objectives for your
service
Advanced Errors—offers finer control over what constitutes a service monitoring error
Rename and Edit Description—controls the service name and description
Timezone—sets the time zone used to record monitoring events
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Reset Service—clears all monitoring data and custom settings
You do not need to spend time setting and customizing your service unless you have a specific need: the default settings will perform well in most cases.
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Figure 5 Services tab: Settings sub-tab
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Edit Descriptions
The Edit Descriptions sub-tab (Figure 6) allows you to update one or more service
descriptions.
To rename a service, use the Rename and Edit Description in the specific service’s Settings
sub-tab.
Figure 6 Services tab: Edit Descriptions sub-tab
Logs
The Logs sub-tab (Figure 7) provides access to a service’s monitoring agents’ raw data.
The top display Log Snapshot includes the last three log entries for the service. Click
to open a full-page graph in a new tab or click to export a sample’s raw
data to an Excel file.
To obtain data for a date range, use Select Time Period and Select an Action and then
click Go.
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Figure 7 Services tab: Logs sub-tab
Diagnose
The Diagnose sub-tab (Figure 8) offers four service diagnostic tools:
Traceroute—performs a trace from any of the Webmetrics agents to a specified site
Test Alert—sends a test alert to your alert contacts
Instacheck—runs an ad-hoc site check on the status of your site or application
Fullpage Breakdown—provides a graph of your site or with download time (you can
optionally compare your site to another site)
Webmetrics Web Monitoring Getting Started Guide
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Figure 8 Services tab: Diagnose sub-tab
Scripts (available for Application/Transaction Services)
The Scripts sub-tab organizes your application and transaction service scripts.
If you have any questions about scripting, please contact Webmetrics Support. We can manage and script your application transactions at no additional cost.
You can write a script and submit it for approval by providing a name and clicking Save As,
or modify a current script and click Save.
If you have an approved script, you can click Instacheck, which randomly selects one of the
monitoring agents to verify your script. If you want to verify your script using multiple agents,
use the Instacheck utility available in the Diagnose sub-tab of the Settings tab.
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You can also download the GlobalWatch Script Recorder application, which allows you to
record and playback your navigation through a series of steps on any website or application
to generate a simple, human-readable, Watir-compatible script:
http://www.webmetrics.com/products/script_recorder.html.
Figure 9 Services tab: Scripts sub-tab
Webmetrics Web Monitoring Getting Started Guide
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For more information, please visit www.webmetrics.com
Widget
The Widget sub-tab allows you to add a Webmetrics Widget to any HTML page on your site
to show users performance information. Widgets update every five minutes, showing the
recent availability and performance of a monitored service (website, web application, or web
service).
Windows Vista users can also add the Widget as a gadget to the Windows Sidebar.
Figure 10 Services tab: Widget sub-tab
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Reports
The Reports tab provides performance and availability reports for your services. You can
customize your reports and create new reports.
The Reports tab has three sub-tabs:
Reports Archive (page 14)
Layout (page 15)
Settings (page 16)
To add a new report, click Add New Report in the Reports navigation menu.
Reports Archive
By default, the Reports tab opens to the Reports Archive sub-tab. You can select a date or
date range and click Generate Report to generate a new report, or you can expand one of
the ranges in the Archive section to access a previous report.
Webmetrics Web Monitoring Getting Started Guide
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Figure 11 Reports tab: Report Archive sub-tab
Click one of the following icons:
to view a report
to save a report as an HTML file to disk
to save a report as a PDF
to email a report
to delete report
Layout
The Layout sub-tab allows you to choose the services you want to include in your report
and the order in which they appear. For each service, you can also use custom graphing
templates that you defined in the Services tab’s Graphing or Global Graphing sub tab (page
5).
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Figure 12 Reports tab: Layout sub-tab
Settings
The Settings sub-tab allows you to select the frequency with which you receive reports and
the report format.
You can change the default report name (My Report) and default description.
You can define one additional contact by clicking My Account at the top right of the Web
Console and completing the Alternate Contact section of the Contact Info sub-tab. Use
the Ecosystem Report Sharing sub-tab to add more contacts.
Webmetrics Web Monitoring Getting Started Guide
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Figure 13 Reports tab: Settings sub-tab
Ecosystem
The Ecosystem tab accesses Webmetrics' Ecosystem Management functionality, which is
an enhancement on top of Webmetrics' Monitoring Platform to share monitoring and
analytical information with your key business partners and vendors.
Click Activate Now to initiate the Ecosystem Management functionality or contact
Webmetrics Sales for more information. Click Get Started after you receive the activation
notice to begin using your Ecosystem.
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Figure 14 Ecosystem tab
The Ecosystem tab has three sub-tabs:
Service Sharing
Service sharing allows your specified partners read or read/write access to one or more of
your services, including:
graphs, reports, and templates
detailed logs
utilities to diagnose problems
Only Webmetrics account holders can share services, but you can enter an email address to
initiate a share. If the e-mail recipient accepts the share, you will see their new Webmetrics
username in the Sharing Partners list.
Report Sharing
If you share a service, you share reports as well as logs, diagnostic utilities, etc. If you only
want to share reports, open the Report Sharing sub-tab and enter additional email
addresses.
Visualize
The Visualize sub-tab allows you to view relationships and statuses of services you own
and services that your partners have shared with you.
Webmetrics Web Monitoring Getting Started Guide
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For more information, please visit www.webmetrics.com
Common Tasks Resetting your password page 19 Adding an alternate contact to your account page 20
Renaming your service page 19 Adding multiple alternate contacts to your account page 20
Creating new monitoring services page 19 Adding alerting contacts page 21
Generating graphs page 20 Creating an alerting group page 23
Generating reports page 20 Verifying alerting contacts page 23
Adding new reports page 20 Adding SMS/Voice contacts page 23
Customizing alerts and notifications page 20
Resetting your password
1. Click My Account in the upper right of the Web Console.
2. Open the Password sub-tab.
3. Change your password and click Change Password.
Renaming your service
1. Click the service name link in the Dashboard or in the Services list. The Services tab
opens.
2. Open the Settings sub-tab.
3. Click Rename and Edit Description.
Creating new monitoring services
You can create a new service two ways in the Web Console: from the Dashboard tab or the
Services tab.
1. Open the Dashboard tab.
2. In the Quickbar—located at the bottom of the dashboard—click one of the following
(see Webmetrics Products on page 25 for information on each service):
3. Follow the directions to configure the new monitoring service, or contact sales for more
information.
Or
1. Open the Services tab.
2. Click Add New Service in the Services list on the upper
left of the Web Console.
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Generating graphs
You can generate graphs for multiple services or detailed graphs for specific services.
Graphs for multiple services
1. To generate graphs for all your services (including shared services), open the Services
tab, which opens the Global Graphing sub-tab by default.
2. Adjust the graphing parameters as required and click Graph Now.
You can also click Graph Multiple Services from a specific service’s Graphing sub-tab.
Graphs for a specific service
1. Click the service name link in the Dashboard or in the Services list. The Services tab
opens to the Graphing sub-tab.
2. Adjust the graphing parameters as required and click Graph Now.
Generating reports
1. Open the Reports tab.
2. Adjust the reporting parameters as required and click Generate Report.
a. Open the Settings sub-tab to rename the report or add contacts.
b. Open the Layout sub-tab to add templates and configure the data included in
your report.
Adding new reports
1. Open the Reports tab.
2. Click Add New Report in the Reports list on the upper left of the Web Console.
Customizing alerts and notifications
You do not need to configure your alerts unless you have a specific need: the default settings perform well in most cases.
1. Select your service in either the Dashboard or the Services tab.
2. Open the Settings tab.
3. Click Alert and Notification Settings.
4. Click to the right of the service type you wish to customize.
5. Customize your services and click Save Settings.
6. See Adding Alerting Contacts for a single service on page 21 or Adding Alerting
Contacts for more than one service on page 23 to add contacts (by default, the account
owner receives all alerts).
Adding an alternate contact to your account
1. Click My Account in the upper right of the Web Console.
2. Open the Contact Info tab.
3. Enter the information in the Alternate Contact section and click Save Contact
Information.
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For more information, please visit www.webmetrics.com
In addition to providing an alternate point of contact for an account, you can send reports to the alternate contact (see Report Sharing on page18).
Adding multiple alternate contacts to your account
1. Open the Ecosystem tab.
2. Click Initiate New Share.
3. Enter a comma-separated list of email addresses or Webmetrics Account names.
Adding alerting contacts for a single service
1. Select your service in either the Dashboard or the Services tab.
2. Open the Settings tab.
3. Click Alert Contacts. The Alert Contacts dialog opens (Figure 15).
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Figure 15 Alert Contacts
4. Decide the alerting level for which you wish to add contacts (you must add at least one
contact to Diagnostic Contacts).
a. Alert Escalation Level 1 immediately receive alerts when alert event detected
b. Alert Escalation Level 2 receive alerts if event that caused the first level alert
persists for x minutes (by default, 5 minutes). You can change the time interval
from 5–360 minutes.
c. Alert Escalation Level 3—receive alerts if event that caused the first level alert
persists for x minutes (by default, 5 minutes). You can change the time interval
from 5–360 minutes.
d. Diagnostic Contacts receive detailed messages for diagnostic purposes.
Because of the typical message size, you cannot add SMS/Voice contacts.
Webmetrics Web Monitoring Getting Started Guide
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5. Enter a single email address and click Add Email, select an SMS/Voice contact and
click Add SMS/Voice, or select a group and click Add Group.
a. Click Add/Edit to create either an SMS/Voice contact or a group.
6. Click Save Contact Information.
Adding alerting contacts for more than one service
1. Open the Services tab (to Manage Multiple Services).
2. Open the Global Alert Contacts sub-tab.
3. Select one or more service check boxes (or select the check box in the blue bar to
select all services as shown in Figure 4 on page 6).
4. Click Edit Alert Contacts. The Add Contacts and Remove Contacts sections appear.
5. Select the alerting level for which you wish to add contacts in the Add to Level list
(refer to step 4 of the Adding Alerting Contacts for a single service procedure for
alerting level descriptions).
6. Enter a single email address and click Add Email, select an SMS/Voice contact and
click Add SMS/Voice, or select a group and click Add Group.
7. Click Update.
Creating an alerting group
1. Open the Services tab (to Manage Multiple Services).
2. Open the Global Alert Contacts sub-tab (Figure 4 on page 6).
3. Enter a name in the New Group Name field and click Create Contact Group.
4. Enter a single email address and an optional name and click Add New Contact.
Repeat this step for each contact.
5. Continue to add email address additional contacts to the group.
Verifying alerting contacts
1. Click the service name link in the Dashboard or in the Services list. The Services tab
opens.
2. Open the Diagnose sub-tab.
3. Click Test Alert to send an alert from [email protected] to all of your contacts.
Adding SMS/Voice contacts
Contact Sales to enable SMS/Voice contact capability to your account.
1. Click My Account in the upper right of the Web Console.
2. Open the SMS/Voice Contacts tab (Figure 16 on page 24).
3. Enter a SMS number (for example, [email protected]) or a voice
number (for example 2065557644).
4. Select PHONE or SMS in the Type list.
5. Click Create New Contact.
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Figure 16 SMS/Voice Contacts
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Webmetrics Products Website Monitoring
Application Monitoring
Visual Monitoring
Stream Monitoring
Web Services Monitoring
Network Services Monitoring
Load Testing
Website Monitoring
Ensures your site is up 24/7, with monitoring up to every minute from
locations across the globe. Get detailed breakdown of performance
problems such as DNS time, time-to-first-byte, and transfer time. Browser
based monitoring with IE7 Fidelity using the Webmetrics RIA version.
Learn more about Website Monitoring.
Application Monitoring
Simulates defined web transactions, such as customer logins and
purchase order fulfillment, as frequently as every minute to verify that web
applications are available and performing 24/7. Supports the most
complex web transactions, including Web 2.0, Ajax, and plug-in-based
applications such as Adobe® Flash® and Java.Learn more about
Application Monitoring.
Visual Monitoring
Provides highly granular performance metrics on rich media applications
such as Adobe® Flash® and Microsoft® Silverlight®, including the
breakdown of each of the steps in the user experience while verifying that
specific images are rendering and performing as expected based on
perceived or actual load time. Learn more about Visual Monitoring.
Stream Monitoring
Allows customers to specify the length of time to watch a stream and set
thresholds for connection timeout, buffer timeout, and stream quality (both
in terms of minimum expected throughput and maximum number of re-
buffer events). Learn more about Stream Monitoring.
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Web Services Monitoring
Monitors REST/SOAP web service requests via XML request/response
and content verification. In addition, Webmetrics Web Services monitoring
has transactional capabilities where sequences of web service requests
can be made using values obtained from each step of the web service
request chain. Learn more about Web Services Monitoring.
Network Services Monitoring
Monitors DNS, FTP, Ping, POP, SMTP protocols to ensure availability and
connectivity. In addition, a custom Port level monitoring allows monitoring
of custom protocols. Learn more about Network Services Monitoring.
Load Testing
Flexible Solutions to Meet Your Needs
Depending on the complexity of your testing requirements, and the resources
and expertise you have available on staff, Webmetrics offers different Load
Testing solutions to meet your unique needs.
Our Full-Service Load Testing solution includes a dedicated engineer who is assigned to
you for scripting, running tests and providing analysis and recommendations. We can get
complex testing done for you quickly and offer you the benefit of our over 10 years of
experience in the industry.
Our On-Demand Load Testing solution is sophisticated but also very flexible, allowing you
to run tests at any time, night or day. It’s also easy-to-use and you can get started
immediately with a free test.
We can also customize a solution for you to provide a mix of services that best meets your
needs. Learn more about Load Testing.