webinar: tools and techniques process analysis and improvement
TRANSCRIPT
Tools & Techniques Process Analysis and
Improvement
Ing. Joseph Micallef
Housekeeping
• The slides will be available on our SlideShare page, and a link will be emailed to you
• The recording of the webinar will be available to view, and a link will be emailed to you
• Please take the time to complete the post-webinar survey that will pop up at the end
• Any unanswered questions will be posted with answers to our blog
Today’s Presenter Ing. Joseph Micallef is Chief Operations Officer at BEAT, an organisation that supports clients in optimising performance through Strategic and Operational Reviews whilst priding itself of its strong implementation expertise in Business Process Transformation, Change Management, Project Management and Project Commercialisation Solutions. Originating from Malta, BEAT’s client portfolio comes from private and public organisations, both in Europe and the Middle East.
Joseph is an engineer by profession, with a particular penchant for guiding organisations along the road leading to operational effectiveness, value-adding activities, and customer-centric, high-quality performance through business excellence processes. With a career spanning a very broad spectrum of industrial processes as well as services oriented sectors, his experience and expertise contributes to numerous operational improvement case studies.
A regular speaker and facilitator at a number of training seminars, workshops and conferences, he has trained hundreds of middle-management level and executive management delegates in Europe and the Middle East.
Current state process
Analytic
Tools
Improved process
Process Improvement
Tools for Analysing the Business Environment
Tools for Analysing the Information
Tools for Analysing the Process
$ Material Environment
Task
ABC
Why
?
Why
?
Why
? Why
? Why
?
What
Where
When
Why Who
How
How
Much
Appreciative Enquiry – 5D’s
Tools for Analysing Human Interactions
Tools for Assessing Risk
PLAN FOR
CHANGE
RISK – Severity X Likelihood
• Questions?
Thank you
End of Webinar