webinar - empower your organization with enterprise mobility

Empower your Organization with Enterprise Mobility

Powerful Business-to-Employee Mobile appsPowerful Business-to-Employee Mobile apps

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© 2014 Indusa Infotech Services Pvt. Ltd. 2

AGENDA

Field Service

4

Use Cases

3

IBM Worklight

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Planning for Mobility

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Enterprise Mobility

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Enterprise Mobility

Field Service

IBM Worklight Use Cases

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32

5

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AGENDA


Ongoing, long-term journey

Richer ways of working

Expand investment

Increase automation

Raise productivity

Enterprise mobility is an organisation’s ability to digitally connect and conduct business with employees, suppliers, partners, and customers from

any location and in real time across devices and applications.

Corporate employees around the world are mobile employees

Employees store sensitive company data on mobile devices

Devices are carried by mobile workers now on an average

57%72%

3

Employees

Discussing custom mobile apps

Discussing a corporate app store

Devices on corporate networks will be mobile devices by 2015

Running LOB apps

71%66%59%1/2

Enterprises

Why enterprise mobility?

Source: Ernst and Young


Benefits• Improved employee productivity• Improved availability• Improved customer support• Streamlined communications• Reduced operational costs• More secure access• Increased sales revenue• Competitive differentiation• Reduced sales cycle

Concerns• Reliable connectivity• Offline working• Security and compliance• Visibility about the future and

changing technologies• Awareness• Manageability • Unclear ROI

Like any technology, enterprise mobility brings both benefits and concerns to a business


Security and Compliance

• Encryption• Digital authentication certificates• Remote locking• Wiping

Offline productivity

• Single sign-on• Synching capability

Heterogeneity

• Numerous device models• Mobile operating systems• Device specific features• Device specific usage pattern

Enterprise Solution

Integration

• Traditional apps• Cloud apps• Social networks

Visibility• Real time • Proactive alerts• Reporting & analytics M

obile

App

licati

on M

anag

emen

t

Mobile Application Management provides control over applications, even in company-provided environment



Enterprise Mobility

Field Service

Use Cases

4

32

5

1

IBM Worklight

2

AGENDA


z

Operations

Back-end

Mobile apps go deeper than front-end UI

Front-end

30% of the value and effort is visible (mobile UI)

70% of the value and effort lies under the surface

Short time to market

Web? Hybrid? Native?

Teamwork

Industrialise dev

Integrate with SDLC

Ensuring continued support in a quick-changing landscape

Track problems that affect UX

Manage and enforce app versions

Security Data

protection

Push upgrades

Appsecurit

y

Userauthenticatio

n

User engagementConnect to back-

endEfficient and flexible

push notifications

Offline availability

B2E app distribution

Track and leverage location

IBM Worklight


Supporting all mobile application development models

Web-Native Continuum

• HTML5, JS, and CSS3 (full site or m.site)

• Quicker and cheaper way to mobile

• Sub-optimal experience

• HTML5, JS, and CSS

• Usually leverages Cordova

• Downloadable, app store presence, push capabilities

• Can use native APIs

• As previous• + more

responsive, available offline

• Web + native code

• Optimised user experience with native screens, controls, and navigation

• App fully adjusted to OS

• Some screens are multi-platform when makes sense

• App fully adjusted to OS

• Best attainable user experience

• Unique development effort per OS, costly to maintain

Hybrid

Pure web Pure native

Mobile web site

(browser

access)

Native shell

enclosing

external m.site

Pre-packag

ed HTML5

resources

HTML5 +

native UI

Mostly native, some

HTML5 screens

Pure native

IBM Worklight


Introducing the new IBM Worklight Platform

Integrated mobile app development with continuous delivery

Application Center

Quality AssuranceApplication Scanning

Development Continuous Delivery

Studio Console

Server Runtime

Application ScanningDetect code vulnerabilities at the time of development

Quality AssuranceCollect beta test feedback, crashes and analyse user sentiment

Foundation Development, Runtime, Operations Console & Private Store

IBM Worklight


Why do clients invest in IBM Worklight?

The Worklight Platform helps…

•Quickly develop and deploy mobile apps

•Reach more devices and more users

•Deliver exceptional mobile experiences

•Ensure application security on mobile devices

•Extensible foundation for analytics & campaign management

•Achieve higher quality apps more efficiently

… resulting in:

•ROI per project 250-350%

•Reduced design & build costs 50-70%

•Decrease in integration & testing 45-65%

•Time-to-Implement 1.5-to-3x faster

•Increased asset reuse 50-75%

•Decrease in maint/upgrade costs 40-80%

As application patterns have shifted over time, Worklight is built to optimise integration, reuse skills, and deliver mobile apps faster


Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose

Magic Quadrant for Mobile ApplicationDevelopment PlatformsIan Finley, Van L. Baker, Ken Parmelee, David Mitchell Smith, Ray Valdes, Gordon Van HuizenAug 7, 2013

This Magic Quadrant graphic was published by Gartner, Inc. as part of a larger research note and should be evaluated in the context of the entire report. The full report is available at http://ibm.co/13TU2Dm

“As unprecedented numbers of enterprises build mobile applications, themobile application development platform market continues to grow andevolve rapidly.”

Gartner has recognised IBM as a Leader in the Magic Quadrant for MobilePlatforms

IBM Worklight

http://ibm.co/13TU2Dm


Poll 1Which Mobility platform are you interested in?



Enterprise Mobility

Field Service

4

32

5

1


32

AGENDA


What is the main objective for introducing mobility?1

What is the nature of mobile applications that are needed?2

Which technologies or applications do you currently use?3

What type of mobile devices need to be supported?4

Which enterprise systems need to be supported?5

What type of security concerns are present?6

How will mobility positively impact customer satisfaction?7

What will be the cost and ROI of this endeavor? 8

Eight questions every business should ask before implementing enterprise mobility


Extend the EnterpriseCreate secure, seamless, context-aware experiences for a connected world

PLAN

• Determine enterprise mobile priorities

• Assess and align today’s capabilities with tomorrow’s needs

RUN

• Deploy, operate and refine your mobile environment

BUILD

• Design a great user experience

• Implement an appropriate solution to contain costs and maximise user experience

• Test with real devices, real locations and real carrier networks

INTEGRATE

• Support mobile applications by integrating them with a mobile architecture and a converged infrastructure

• Complete integration with backend applications or systems

Strategizing the mobility landscape


Foundation Services, Tools and Capabilities

MDM, containerisation Unified comms.

Third-party cloud services

Mobile email

Mobile app dev. Mobile testing

App management

Collaboration

Key platforms such as SAP, AX, salesforce.com

Infrastructure

Servers to support mobile needsSatelliteWi-Fi Cellular

Role Specific Apps and Services

Role specific apps - sales, inspection,

service

Board portals Management support apps

Source: Gartner

Key components of a B2E architecture


23% more firms meet team sales quotas when employing a sales mobility strategy

- Aberdeen Research

“ ”

• Decreased selling efficiency

• Outdated pipeline intelligence

• Reduced worker morale

Ch

allen

ges

• Transparency • Customer awareness• Regulatory compliance

Need

s

• Reduced selling costs and sales cycle

• Higher quota attainment

• Improved intelligence• Stronger worker

morale• Real-time txns

Ben

efi

ts

• Account management• Lead management• Access to ERP• Travel management• Reports• Reference literature• Utilities

Solu

tion

The field sales mobility landscape


Industry: PharmaSales team: 60Platform: Native iOS

Highlights of the Solution

A Field Sales App integrated with SAP, which is accessible anytime, anywhere from the client site using a mobile device

A leading Pharma sought to mobilize the field sales process and get real time reporting and minimising missed sales quota

SOLUTIONCHALLENGE

Real-time access to critical information related to customers and their location

Facilitates a new sales channel to accept sales order

Integrates with existing ERP

Price verification, customer profiling, CRM and contract reference tracking

Show demo Videos, Animations, Images at any place or time

Access inventory and pricing systems to enable creation of new quotes

Place and process orders in real-time, complete with delivery dates

“For a long time, I was facing several challenges in managing my sales team. I had issues with delayed response & decision making. After implementing the field sales app I have seen a marked reduction in overheads & a shorter sales cycle. With this marked improvement in customer satisfaction, my sales team is better utilised and my sales processes more productive.”

VP SalesLeading Pharma company

Use case: Field sales for a pharmaceutical company


Process sales quotations on the field

Manage your leads & customer history in

real time

A complete CRM on your mobile device

Benefits

• Empowers the sales team on the field

• Real-time order placement and intimation

of inventory status

• Reduction in overheads related to

unnecessary paper work, phone calls,

visits, etc.

• Boost in sales and better standing against

competition

• Better visibility into sales data with

optimum routing feature for sales calls

• Smaller sales cycle

• Increase in customer satisfaction

• Better employee utilisation

Field sales mobility provides a complete CRM, real-time capability, and processes sales quotations


• Control purchase function

• Inventory management • Process procurement

efficiency • Monitoring

Ch

allen

ges

• Stock availability • Real time pricing

variations• Quality parameters,

shipment• Lost raw materialsNeed

s

• Reduced purchase price of key RM

• Improved material tracking and handling

• Efficient inventory management

• Real-time procurement management

• Analytics, reports and other documentation

Ben

efi

ts

• Access to inventory management system, ERP

• Mobile data capture• Dashboards• Messaging• Barcode scanning

Solu

tion

Organisations are seeing over 34% productivity gains through mobilization of their field procurement processes.-Aberdeen Research

“ ”

Field procurement mobility landscape


Industry: Manufacturing and RetailTeam: 120Platform: Android

Supplier, quality and quantity history available

Connects with in-house ERP and regulates the agro-procurement process

Control purchase price, quantity and quality through the system

MIS/Reports available as soon as data get synced with server

Synchronisation of real-time data with inventory

Updated procurement quantity available and procurement rates

Highlights of the Solution

A Field Procurement Application, connected with the enterprise ERP, facilitates agro commodities procurement from rural markets

A leading textile manufacturer wanted to streamline field procurement of cotton

SOLUTION

CHALLENGE

“The overall trend for mobilization and the consumerisation of IT required an internal review of all relevant business areas and the real need for support. In consequence we needed and still need to improve the awareness about information & data ownership as well as the related security aspects. As an outcome, first positively challenged mobilized business processes have been enabled and more are to follow.”

CIO,Leading cotton textile manufacturer in the

world

Use case: Field procurement for a manufacturing and retail firm


Receipt

Procurement

Truck dispatch

Benefits

• Reduce time and cost of data entry

• Eliminate human error • Enhance productivity• Approve requests• Real-time entry with real-time

updates• Efficient search functionality• Faster and more accurate data

entry

Field procurement mobility reduces time and cost, enhances productivity, and assures improved accuracy of data


• Visibility delays• Delay in response• Schedule delay• Duplication of entries• Poor decision making

Ch

allen

ges

• Transparency • Service cycle • Consumer awareness

Need

s

• Maximise equipment uptime• Extend asset longevity• Reduce service costs• Reduce knowledge

bottlenecks• Enhanced productivity• Real time information

updates• Improved customer

satisfaction

Ben

efi

ts

• Manage service orders• Managing routes and

directions• Manage customers &

equipment history• Expense and time

management• Integration with ERP

Solu

tion

Market penetration for field service applications has reached only 25% of the addressable market.

- Gartner

“ ”

Field services mobility landscape


A Field Service App that boosts the productivity and effectiveness through seamless real-time order management & support

A leading elevator manufacturer wanted to streamline field service operations

SOLUTION

CHALLENGE

Industry: ManufacturingService team: 1000Platform: Cross platform

Highlights of the Solution“There is a drastic improvement in management visibility and control of the service operation. We have reduced overall travel distances by more than 10,000 miles per year. We managed to improve the number of calls per day per technician by 24.7%. Real time diagnosis, resolution and analytics is helping us more than we had anticipated.”

Director, ITLeader in Elevator Manufacturing

Manage problems diagnosed and resolutions

Manage service order

Perform checklist validation

Offline access

Manage equipment history and parts replacement

Report expenses incurred

Submit work receipt with photo proof of product serviced

Timesheet and Expense management

Use case: Field service for a manufacturing firm


Benefits

• Enable a consistent, connected user experience across multiple devices

• Optimum routing for service calls

• Improve employee productivity• Real-time information• Better decision making• Facilitate real-time

collaboration• Increased revenue and

profitability• Delighted customers /

repeated orders

Field services mobility provides routing, customer history, work order placement, and the ability to collaborate

Task listing

Routing

Service App Dashboard


Poll 2For which Business Function do you want to

implement Mobile App?



Enterprise Mobility

4

32

5

1


Field Service

32

4

AGENDA


A closer look at the mFieldService end-to-end process


mFieldService Application- Dashboard and Work list

mFS Application Dashboard

WorklistInstant visibility of service requests


mFieldService Application- Customer History & Routing

Customer details & Work order history

Route Management integrated with Google maps

shows customer location


mFieldService Application- Service Order and Media capture

Service Order processing

Capture and add image, audio, video files while

servicing


mFieldService Application

Generate QuotationIntegration with ERP for bi-directional data flow

Get customer’s signature and Complete the order


Enterprise Mobility

4

32

5

1


Field Service

32

4


5

AGENDA

© 2014 Indusa Infotech Services Pvt. Ltd. 35Source: Gartner

Multiplatform/ multi-architecture mobile AD toolsDeveloping B2C & B2E apps for a multiplatform world

High precision location sensingGeomagnetics, beacons, image recognition, smart lighting

WearablesNew peripherals create new experiences and challenges

New WiFi standardsTime to refresh your WiFi architecture and infrastructure?

Enterprise Mobility ManagementThe evolution of multiplatform MDM, EFSS, containerisation

Mobile + Internet of ThingsA new consumer innovation frontier

LTESuperior performance and latency benefits many apps

Metrics and instrumentationWhat are users doing? What problems is the app experiencing?

Mobility technology continues to evolve; enterprise mobility management and multiplatform tools may impact your business


Poll 3Which Enterprise Applications do you

use to manage operations?


Develop a mobile strategy.

Identify enterprise mobility touch points across the organisation.

Address security concerns upfront.

Revisit your customer demographics.

Be in it for the long-term.

Use the power of data analytics to your advantage.

Preparing for a mobile future in your business


• Discrete and process manufacturing• Professional services• Public sector• Education• Healthcare• Retail

Industries

• Enterprise mobility• ERP• SharePoint• Custom development• Business intelligence• Application support and maintenance• Quality assurance and testing

Practices

• IBM Global Business Partner• Microsoft Gold and Silver Competencies• Oracle Gold Partner• Samsung Partner

Partnerships

Technology ConsultingSystem Integrator

IT Services

Headquarters: Chicago, USDev Center: Ahmedabad, India

Sales Office: London, UK

SEI CMM Level 4 (process maturity)ISO 9001:2008 (quality mgmt)

ISO 27001:2005 (security)

80% of client relationships last over 8 years

Business solutions through technology

Indusa delivers business solutions through technology


Key clients snapshot

Thank You!Thank You!

Indusa Website: www.indusa.com

T: 079-30484666 Manan Thakkar: [email protected]

IBM (Atig Bagchi): [email protected] Continue the conversation on Twitter:

@IndusaITSol@IBMMobile

#IBMMobile or #B2Emobility

http://www/indusa.com

mailto:[email protected]

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