DAY 2

P R E S E N TAT I O N

The new international event gathers 5,000 startups with the aim to develop Partnerships with major corporations, investors and partners.

To be at Viva Technology Paris is being at the heart of an international event dedicated to innovation.

Four spaces : Hack, Imagine, Experience, ConnectViva Technology’s unique mission is to bring the world’s most innovative

startups together with the major global players in digital transformation. During three days from June 30th, an expected 30,000 entrepreneurs, corporate

executives, venture capitalists and other investors will join us. The goal: to provide an interactive platform for collaboration and discussions

around the impact that new technologies have on both businesses and societies.

40000m2 30000Attendees

20WolrdLeaders

5000Startups

100TopVCs

200Celebreties

• Webhelpisaglobalbusinessprocessoutsourcer(BPO),specializedincustomerexperience,paymentmanagement,salesandmarketingservicesacrossvoice,socialanddigitalchannels.

• From26countrieswitha30,000-strongteam,Webhelpcollaborateswithsomeoftheworld’smostprogressivebrandsincludingSky,ShopDirect,Bouygues,DirectEnergie,KPN,Vodafone,LaRedoute,MichaelKorsandValentino.

•HeadquarteredinParis,France,thecompanyhasgrownitsrevenuesby250%inthepast4yearsbydeliveringatransformationaloutsourcingpropositionthataddressesthechallengesofanomni-channelworld.

Webhelp’sCustomerExperienceLabenforceinnovativeprocessesthatproposecreativesolutionstotransformcustomerexperience

•CustomerExperience’sprograms•Multi-skillsteams(technology,dataanalytics)dedicatedtooperations•Testideas,validateprocessesandoperatedeploymentincustomerrelationshipcenters

80 m2

180 m2

190 m2

50 m2

#THEOPPORTUNITY

•JoinotherwinningstartupsintheWebhelp“CustomerExperience”Lab

•WorkwithWebhelp’sGlobalR&DTeamtodevelopandtestyourproduct

•GettoanexclusiveeventwithWebhelp’sFoundersandrepresentativesfromourmajorinvestorsKKR

•MakejointproposalsforyourproductthroughWebhelptoorganisationsselectedfromourclient-base

JOIN WEBHELP “CUSTOMER

EXPERIENCE” LAB6 CHALLENGES PRESENCE ON

WEBHELP BOOTH

T H E C O N C E P T

T H E V O I C E

A CONCEPT

based on

How? Under pressureThe startups will pitch in front of a jury. The Jury members will have their backs turned to look to the opposite side of the speaker one’s.

Two options :1. After 1 min pitch, the startup have not convinced the jury, the members buzz > End of the game

2. The startups are convincing, the pitch go on during one more minute. > Ready For Growth?

DAVID PATTMAN Director Global R&D

AUGMENTED & VIRTUAL REALITIES IN CUSTOMER EXPERIENCE# CHALLENGE 1

#VR #Experiences

2016isayearcharacterizedbyanincreasedinthenumberofmajormanufacturersthatlaunchedvirtualrealitydevices.Thiscoincideswithadvancesinaugmentedrealitysoftwarethatallowsfortheblendingofphysicalanddigitalenvironments.Whatopportunitiesdothesetechnologiesprovideorganisationstoenrichcustomerexperienceandcreatevalue?

Thelinesbetweenthephysicalanddigitalworldsisbecomingincreasinglyblurred.Itisclearthatthiswillcreatenewopportunitiesforimmersivecustomerexperiences.Theinterestingquestionforusishowthiswillchangethewayweshopandhowcustomerservicesaredeliveredinthefuture.

Webhelpisinterestedinhearingfromstart-upsworkingwithVRand/orARtechnologiesthathavethepotentialtocreatevaluethroughcustomerexperience,salesandservices.

AUGMENTED & VIRTUAL REALITIES IN CUSTOMER EXPERIENCE

CANDIDATE STARTUPS

Serious Factory has sold and implemented software and

applications that enhance the operational effectiveness of customer service representatives, from presales

to support.

Manzalab is one of the most innovative companies on the Serious

Games market. Manzalab develops its own technologies and addresses all

formats (PC, tablets, online and offline). The company also strongly

invests in R&D and produces pioneering VR simulations.

Augment is the leading augmented reality platform.

It allows you to visualize your products in 3D in your real environment and in

real-time through your tablet or smartphone.

« Bringing your products to life through reality »

« Experience comes to life »« The first immersive learning authoring tool »

Winner Challenge 1!

DAVID PATTMAN Director Global R&D

# CHALLENGE 2

ItisclearthatA.I.,DigitalAssistants,VirtualAgents,MessagingBotsetcaregoingtotransformhowcustomersandorganisationsinteractwitheachother.Howcanorganisationsadoptthesetechnologiescost-effectivelytoprovideoutstandingcustomerexperiencesandincreasecustomervalue?

AutomationandRoboticsarealreadystartingtomanageinteractionsbetweencustomersandorganisations.Understandinghowandwhentoblendmachineandhumanagentstooptimiseexperienceandvaluewillbecomeincreasinglyimportant.

Webhelpisinterestedinhearingfromstartupsworkinginfieldssuchasartificialintelligence,biometrics,machinelearningandmessagingBotsConnectivity,rangeofdigitalservices,innovativeexperiencearethepriorityaxesofourinnovationstrategy.

#Bots #Automation

MARCH OF BOTS

MARCH OF BOTSCANDIDATE STARTUPS

Julie Desk is a virtual assistant who schedules appointments

for you. You will delegate to her your calendar-related tasks with a simple email to her.

Recast.AI is a collaborative platform capable of adding

Artificial Intelligence features like speech understanding and conversations understanding to

your applications.

Zelros Bridge is a collaborative platform allowing organizations to quickly create

useful machine learning applications for their strategic

business needs.

Craft ai proposes an app that is « smart enough » to feel like a

personal assistant: always aware of your environment, learning from what you act

according to you.

« The personal assistant of your everyday task » « Build your own conversational bot » « Stop POC. Start using data » « Tune your app to each user »

MARCH OF BOTSCANDIDATE STARTUPS

Sam is your dedicated 24/7 travel expert that assists you during your trip and sends you smart

notifications. It anticipates emergency situations (flight

delays, cancellations, strikes, ...) and delivers customized solutions

Destygo is a personalized travel concierge. They build an artificial

intelligence that can naturally interact with the traveler to

suggest flights, accommodation and help them find what they

need during their stay.

Legal Robot uses Artificial Intelligence to make legal documents less difficult to

understand for everyone and improve Access to Justice.

Consumers can use our iOS or Android app to understand legal

language.

« All travel assistant » « Chat. Book. Travel » « Know what you sign »

MARCH OF BOTSCANDIDATE STARTUPS

Do You Dream Up, Helpdesk and Customer Relationship Software Publisher develops an intuitive platform to create, manage and

monitor Automatic Chat, Dynamic FAQ and Live Chat.

Focused on business websites and corporate intranets, Inbenta is a global pioneer in a new class

of enterprise semantic search technology that's aimed to dramatically improve the

experience of online customers.

« Empowering self-service experience » « Help your customer help themselves »

Winner Challenge 2!

VIRGINIE MARCO Business Development Director

Insights & Analytics

BIG DATA + CUSTOMER EXPERIENCE# CHALLENGE 3

Whatcanbedonetomakeiteasierfororganisationstocapture,analyseandactupontheenormousquantitiesofdatathataregeneratedbytheinteractionstheyhavewiththeircustomersacrossmultiplechannelsinordertoimproveexperienceandgeneratevalue?

DavePattman,DirectorofGlobalR&DatWebhelpsays”CreatingvaluefromdataisfundamentaltothewayinwhichWebhelpisseekingtohelpourclientstobecomeleadersinCustomerExperience.Wearekeentoworkwithinnovativecompaniesthatcancomplimentthesignificantinvestmentswearemakingindataandanalyticscapabilities”

WebhelpisinterestedinhearingfromstartupsthatareworkingonideasrelatedtocustomerexperiencedataandanalyticswhobelievethattheyhaveidentifiedwaystodetectthesignalsamidstthenoisewhenitcomestocreatingactionableCustomerExperienceandCRMstrategiesandtacticsfrom‘Big-Data’

#Bots #Automation

CANDIDATE STARTUPS

Civiliz develops solutions enabling businesses and

services to listen to customers and employees with the aim of

improving their quality, their customer relation, and their web

to store strategy.

Vokaturi can measure directly from your voice

whether you are happy, sad, afraid, angry, or have a

neutral state of mind. It has 61,4 percent accuracy if it hears the speaker for the

first time.

BIG DATA + CUSTOMER EXPERIENCE

Fluo offers immediate diagnostic of insurance cover to users : Customers buy the

right insurance and stop paying twice for the same

cover.

« The insurance good genius » « Value in customer listening. On the spot »

« Emotion recognition by speech »

Synomia has a unique innovative technology that makes the exploitation of

unstructured data accessible to any

company .

« A story about a crack »

CANDIDATE STARTUPS

Diduenjoy provides an online customer satisfaction survey that is the fastest and easiest

way to gather actionable feedback from your customers.

BIG DATA + CUSTOMER EXPERIENCE

« The fatest and easiest way to gather actionable feedback from your customer »

GuestViews collects, analyses and enhances data and comments from

your visitors.

Reputation VIP is an agency specialising in

online reputation working for customers in France as

well as internationally.

Since 2006, the digital marketing agency Notify has been designing, operating

and optimising digital acquisition and engagement

strategies.

« Always on top » « Know your visitors»« Digital Fortress solutions »

Winner Challenge 3!

The Webhelp Winners!