webex social to jive content migration case study
TRANSCRIPT
Collaboration
1
Content Migration
Case StudyVirgin MediaWebEx Social to Jive Content Migration
17 Dec 2015
2About Sei Mani
PROFILE
→ Social collaboration adoption practitioners
→ Vendor neutral
→ Unique methodology
→ Human behaviour/psychology
→ Multi disciplinary team
→ Agile software development
→ Platform integrations
Virgin Media: Preserving Institutional Memory 3
SITUATION
→ Three year effort to create critical mass of use of WebEx Social to support strategic initiative of Flexible Working
→ 20k employees. 50% peak adoption
→ Cisco announces end of life of WebEx Social. Stakeholders promise content will be preserved and people should continue using the platform because:
→ Content and effort required to create/share is valued
→ Prevents flight risk
→ Cisco announces strategic alliance with Jive which VM selects as new target platform
COMPLICATION
→ Cisco develops end user migration tool for its internal WxS-Jive implementation
→ Promises tool to VM but fails to deliver
→ Urgency to transition as quickly as possible
→ All VM collaboration tools are on-prem
→ Complexity: Content, communities and follow relationships to be preserved (+ profile pictures)
Summary 4
RESOLUTION
→ Sei Mani requested to conduct 4 week POC to explore alternative to Cisco migration tool
→ Focus on one time migration of most relevant content. No end user involvement
→ Agile methods used to create Minimum Viable Product
→ WxS-to-Jive API’s stress tested
→ POC results in investment in production migration tool
→ Sei Mani delivers MT in 16 weeks
→ Business UAT complete and application RFS
OUTCOMES
→ Content migrated to Jive production with only ‘delta’ to move on migration weekend
→ IT confident of preserving institutional memory and able to ‘look the business in the eye’
→ Breathing space to choose timing of live migration
→ Scheduled Feb 2016
→ Content migrated set as hidden to prevent ‘crap’ being preserved and displayed in search results
→ Users given instructions on how to ‘liven up’ most relevant content
5Migration Tool Detail - RelationshipsWebEx Social
Jive
6Migration Tool Detail - CommunitiesWebEx Social
Jive
7Migration Tool Detail - Communities
WebEx Social Jive
8Migration Tool Detail - Communities
WebEx Social
Jive
9Migration Tool Detail - SearchWebEx Social
Jive
10Migration Tool Detail - PostWebEx Social Jive
11Migration Tool Detail - PostWebEx Social
Jive
12Migration Tool Detail - PostWebEx Social
Jive
13Complex API Mapping
