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NORTH LAKES CHILDREN’S SERVICES KIRBY MOOR SCHOOL POLICIES AND PROCEDURES POSITIVE MANAGEMENT OF BEHAVIOUR POLICY STATEMENT & GUIDELINES PREFACE This policy and its accompanying practice papers reflect a range of national guidance and practical experience in respect of the management of behaviour. Documents consulted include: Keeping children safe in education Statutory guidance From: Department for Education Published 3 April 2014. Part of: Schools: statutory guidance , Safeguarding children , Children's services , Safeguarding children , Schools and colleges and Supporting social workers to provide help and protection to children The Children Act 1989 and subsequent Guidance and Statutory Instruments of the Act Children in the Public Care (Utting Report) 1991 The Quality of Care (Howe Report) 1992 Another Kind of Home (Skinner Report) 1992 Guidance on Permissible Forms of Control in Children's Residential Care (Department of Health) 1993 Department of Health – 1997 – “The Control of Children in The Public Care” DfEE – 10/98 “Guidance on Section 550A – Use of Reasonable Force” Care Standards Act 2000 Lost in Care (Waterhouse Report) 2000 PHYSICAL INTERVENTIONS, a Policy Framework. BILD 2000 Physical interventions And The Law, BILD (Lyon & Primor) 2004 DfES/DH July 2002 “Guidance on the Use of Restrictive Physical Interventions for Staff Working with Children & Updated July 2015 by C Garton Staff checked September 2015 Next update July 2016 Ratified by Directors September 2015

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Page 1: Web viewPOSITIVE MANAGEMENT OF BEHAVIOUR POLICY. STATEMENT & GUIDELINES. PREFACE . This policy and its accompanying practice

NORTH LAKES CHILDREN’S SERVICESKIRBY MOOR SCHOOL

POLICIES AND PROCEDURES

POSITIVE MANAGEMENT OF BEHAVIOUR POLICY

STATEMENT & GUIDELINESPREFACE This policy and its accompanying practice papers reflect a range of national guidance and practical experience in respect of the management of behaviour. Documents consulted include:

Keeping children safe in education Statutory guidance From: Department for Education Published 3 April 2014. Part of: Schools: statutory guidance, Safeguarding children, Children's services, Safeguarding children, Schools and colleges and Supporting social workers to provide help and protection to childrenThe Children Act 1989 and subsequent Guidance and Statutory Instruments of the Act Children in the Public Care (Utting Report) 1991 The Quality of Care (Howe Report) 1992 Another Kind of Home (Skinner Report) 1992 Guidance on Permissible Forms of Control in Children's Residential Care (Department of Health) 1993 Department of Health – 1997 – “The Control of Children in The Public Care” DfEE – 10/98 “Guidance on Section 550A – Use of Reasonable Force” Care Standards Act 2000 Lost in Care (Waterhouse Report) 2000 PHYSICAL INTERVENTIONS, a Policy Framework. BILD 2000 Physical interventions And The Law, BILD (Lyon & Primor) 2004 DfES/DH July 2002 “Guidance on the Use of Restrictive Physical Interventions for Staff Working with Children & Adults who Display Extreme Behaviour in Association with Learning Disability and/or Autistic Spectrum Disorders” „EVERY CHILD MATTERS: CHANGE FOR CHILDREN IN SCHOOLS‟ A Summary of DfES Guidance – DfES/1089/2004 December 2004 MANAGING CHALLENGING BEHAVIOUR – A Summary 0f OFSTED Report – HMI 2363, March 2005 DCSF Guidance „The use of Force to Control or Restrain Pupils‟ 2007 Education and Inspections Bill 2006 (section 93)

Updated July 2015 by C Garton Staff checked September 2015Next update July 2016 Ratified by Directors September 2015

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The Human Rights Act 1998 The use of force to control or restrain pupils: Guidance for Schools in England (April 2010) Section 246 of the Apprenticeships, Skills, Children and Learning Act 2009 OfSTED Summary report -`Managing Challenging Behaviour’ 2005

Updated July 2015 by C Garton Staff checked September 2015Next update July 2016 Ratified by Directors September 2015

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INTRODUCTION

Staff are encouraged to adopt a flexible approach in order to meet the needs of individuals. Our fundamental belief is that every child or young person has the potential for growth, has positive qualities and has the right to be treated with respect and dignity.

RATIONALE The purpose of this policy and practice document is to describe the ethos, culture and values of Kirby Moor School within a framework for relating positively to children and young people. REVIEW This document will be reviewed annually. PRINCIPLES The policy and practice within Kirby Moor School seeks to demonstrate:

Consistent, clear and fair principles which relate to the organisations Aims and Objectives An approach conducive to effective physical and emotional care, education and therapeutic intervention Arrangements and practices which are known to children and young people, staff, parents /carers and placing Authorities which effectively convey the culture of the Kirby Moor School A sense of community and shared values Mutual respect The promotion of positive relationships A commitment to pro-activity rather than crisis driven approaches The encouragement of self-worth, self-confidence and self-discipline An emphasis on positive effort and achievement The encouragement and generalisation of pro-social behaviour and skills An active partnership with parents/carers, LA representatives, social workers and Placing authorities That any use of sanction is considered, fair and consistent Sensitivity to the needs of the local community

CREATING A POSITIVE CLIMATE A STRUCTURED ENVIRONMENT

The positive management of children and young people becomes possible when their basic needs are met within an overall structure that reinforces:

The whole school environment reflects a care that it is a pleasant environment to work inIndividuality and development of understanding that with rights come responsibilities. The staff in school have a very good understanding of the individuals with whom they workPartnerships with parents/carers and placing authoritiesYoung people are encouraged to feel pride in their school.Young people feel they have ‘a voice’ in school

Updated July 2015 by C Garton Staff checked September 2015Next update July 2016 Ratified by Directors September 2015

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Most importantly Young people feel Safe and Secure in school First and foremost Kirby Moor School seeks to create a caring environment where young people learn to trust adults in a safe environment. In order to provide security for individuals and the school and to aid personal development, young people need to develop an appreciation of the limits on their behaviour set by society and their community. They need to understand the implications of breaching these limits. A clear framework of authority (not authoritarianism) facilitates the development of inner self-discipline and maturity. As maturity of responses develops a greater diversity of trust, independence and autonomy should be possible. Informed choices are more probable. A carefully structured environment is fundamental in bringing this about.

RELATIONSHIPS The principal reward and encouragement for any young person is the positive attention and frequent expression of approval and support by the adults around them. This expression of the quality of relationships between children and adults is a critical feature of the ethos and culture of Kirby Moor School.

All establishments have rules, systems and codes of conduct, which seek to manage formally how people behave; schools and homes are no exception. Sometimes these are explicit, sometimes part of a hidden culture. In general Kirby Moor School seeks to reflect similar norms and values of society. There is an even greater need for young people with special needs placed away from their family homes or home communities to have detailed and unambiguous expectations described to them and for them to be regularly reminded of these. Within Kirby Moor School, an attempt is made to present these expectations and aspirations in a format that is readily understood by children and young people of all ages and in a terminology that is clear. The way that this information is communicated to children and young people is crucial to the success of its intended outcomes. POSITIVE PERSONAL CONTACT BETWEEN CHILDREN AND YOUNG PEOPLE AND STAFF Within North Lakes Children’s Services there is clear and unequivocal expression of normal, positive, physical contact between adults and between adults and children. This is not physical contact, which in any way seeks to establish authority over a child, but that which expresses care and acceptance, to provide comfort; ease distress and signal care as would be expected between trusted staff and pupils.

Updated July 2015 by C Garton Staff checked September 2015Next update July 2016 Ratified by Directors September 2015

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However the following guiding principles should apply: Given that a higher proportion of children with special needs may have experienced sexual and/or physical abuse, staff need to ensure that any physical contact is not misinterpreted. If at any time a child or young person demonstrates verbally or otherwise that he is not comfortable with physical contact staff should respond immediately by ceasing that contact Staff must consider Health and Safety issues when deciding to cease physical contact. If cessation is likely to increase the risk of injury to staff, the pupil or others present, these safety considerations must take precedence There should be no general expectations of privacy for the physical expression of affection or comfort, although this may be appropriate in some circumstances (e.g. bereavement) staff need to be aware that different cultural factors may apply Age and maturity are factors to be considered in deciding appropriate physical contact Where a member of staff feels that it would be inappropriate to respond to a child or young person seeking physical comfort, the reasons for denying this should be explained. The child should be comforted verbally as necessary The issue of personal contact in general should be raised in interviews and induction training for staff and discussed in staff development. Physical contact should not be in response to or be intended to arouse sexual expectations or feelings Children and young people should be counselled with regard to socially appropriate /inappropriate times/places/situations to seek physical comfort Appropriate physical contact should be a focus of discussions with parents/carers through Key worker and other regular contact We use a side on hug to prevent any misunderstanding of physical contact.

We have a contingent touch procedure which is highlighted for individuals whose professional multi agency team have agreed needs a higher level of contingent touch required. Currently we have one child who has this policy attached to his notes.SOCIAL LEARNINGMany of the children referred to Kirby Moor School have difficulties because they have had a very challenging infancy, in terms of issues of neglect, poor parental role modelling or domestic violence. Others have SEMH difficulties resulting from SEND difficulties or community issues. Our children's social difficulties are exacerbated when compounded by other social, emotional or cognitive problems. Normally children learn social behaviour by imitating that which is effective. Their subsequent

Updated July 2015 by C Garton Staff checked September 2015Next update July 2016 Ratified by Directors September 2015

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repetitions produce positive reinforcement and encouragement to maintain the behaviour.

If the young people do not learn the appropriate skills they are at risk of social isolation, social neglect, social derision and a loss of self-esteem. A socially skilled child is likely to be a personally well-adjusted one, but a child who continues to struggle with positive social interaction finds it far harder to progress in a world where we have so many social expectations.

Within Kirby Moor School the approach to improving individual children's social relationship skills recognises that social development cannot be divorced from other learning experiences whether they be aesthetic, creative, moral, physical, spiritual, recreational, etc. Moreover, formal learning, social and leisure clubs, ad hoc activities, group work, and indeed all situations and environments within and without the school are appropriate to enabling children and young people to improve their social skills. Staff in planning their activities with groups and individuals, should include in their aims aspects of social learning. They should be continually aware of the dynamic role that they play in shaping, modelling, counter conditioning, and reinforcing behaviour. The goals of the social curriculum are concerned with:

The attainment of socially responsible behaviour Relationships with adults and peers Gaining and maintaining group membership

The vehicles for setting goals and objectives within the social curriculum are children and young people's Individual Care and Education Plans. ATTAINING SOCIALLY RESPONSIBLE BEHAVIOUR Socially skilled children and young people will have learned to:

Gain confidence and self-esteem by valuing their own strengths Identify personal characteristics needed for acceptance Behave appropriately in public Respect the rights and property of others Acknowledge and follow instructions and rules Appreciate that there are positive and negative friendships and how they can change friendships to those which have a more positive impact on their livesUnderstand the impact of their behaviour on others Accept the consequences of their behaviour Understand social rules that fall within and outside the law and custom Understand differing cultural values Understand the effect of racial, religious and gender discrimination

Updated July 2015 by C Garton Staff checked September 2015Next update July 2016 Ratified by Directors September 2015

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Respect the needs of othersMAKING AND SUSTAINING FRIENDSHIPS Socially skilled young people will have learned to:

Initiate interactions by listening and speaking properly; Give and receive positive non-verbal feedback; Join and interrupt conversations appropriately; Share and compromise; Handle name-calling and teasing; Say "no" to stay out of trouble and send an ignoring message; Establish enduring relationships; and Appreciate, tolerate and accept differences and different points of view.

RELATING TO ADULTS Socially skilled children and young people will have learned to:

Value the experience of adults Listen to adults' advice act upon adults' guidance Trust familiar adults Accept the differing boundaries that apply to adults compared to children Adjust to a range of situations, with a variety of adults with different interests Accept appropriate positive feedback and critical advice Greet and deal with visitors to the school politely Have confidence enough to be assertive with adults when this is appropriate

GAINING AND MAINTAINING GROUP MEMBERSHIP Socially skilled children and young people will have learned to:

Accept the need for conformity to group norms Participate in group discussion and debate Defend themselves and their rights when appropriate and appropriately Be aware that membership of some groups is exclusive and consequently accept the appropriateness of rejection from them Accept a fair share of group tasks Understand the need for a loss of a degree of personal autonomy to gain access to groups Value their role in group activities Discriminate between social and anti-social group behaviours Personal and Group work can occur in informal and formal settings: Individual Resilience Sessions

Updated July 2015 by C Garton Staff checked September 2015Next update July 2016 Ratified by Directors September 2015

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Talk timePlanning Meetings School Meetings Personal Development Sessions

THE SYSTEMS PERSONAL AND GROUP COUNSELLING Personal and Group Counselling can occur in informal and formal settings:

Individual therapeutic Sessions Key Worker Sessions Planning Meetings School Meetings Form Teacher Sessions Personal Development Sessions

POSTURE Body posture plays a significant part in interpersonal communication. It can either support or deny that which is communicated by words. To enable children and young people to know that they are being actively attended to:

Adopt an open non-defensive position and stay relaxed Lean slightly towards the child or young personif in a possible confrontational situation take the ‘Calm Stance’ (Team Teach training) Arrange seating so that facial and eye contact can be maintained Assume a position without barriers e.g. Table

LISTENING The skill of listening is a critical one. Listening involves more than just hearing what others say. It includes responding in such a way that understanding is evident. Listening is active and includes:

Paying attention to the child or young person Interpreting the child or young person’s posture, gesture, facial and voice cues Understanding what children and young people are thinking and feeling Communicating to children and young people that you either understand or are trying to understand

ENCOURAGEMENT OF CHILDREN AND YOUNG PEOPLE TO DIALOGUE It is critical that staff do not dominate conversations. Indeed it is important that the child or young person is engaged in dialogue. It helps to encourage dialogue if:

Sentences are kept short The child or young person is expected to reply

Updated July 2015 by C Garton Staff checked September 2015Next update July 2016 Ratified by Directors September 2015

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The child or young person is given a chance to reply Frequent non-verbal feedback is given Periods of silence are not broken too prematurely Open questions are used

CONVEYANCE OF UNDERSTANDING Conveying understanding is the means by which a climate of support is engendered and trusts between child/young person and adult gained. It is the most crucial of skills, and central to the process of all interpersonal communication. It helps to communicate understanding if:

Plain and easily understood language is used Voice tone and manner of responses is congruent to the child or young person Time is taken to reflect Responses are frequent and not delivered all at once Clarification is sought when issues are unclear Affirmation is sought to confirm understanding

The following behaviours do not contribute towards a climate of mutual trust and respect within personal and group counselling. They should be avoided:

Pretending to understand using clichés Parroting Giving an inappropriate minimal response Ignoring what is said Being long-winded Being judgmental Misinterpreting advice giving as understanding Making patronising or condescending responses Becoming defensive Interpreting (playing the psychologist/therapist)

INDIVIDUAL PROGRAMMES One of the most obvious indicators to children and young people that adults care is the visible time put in to discussion with them concerning their progress and the purposeful addressing of issues to clarify for them how they can effect change. One of the central vehicles for this is the involvement of children and young people in their own individual programmes.

Resilience Programme – see separate info in Pastoral Lead file

Individual Education Learning & Behaviour Plan (IELBP) Updated July 2015 by C Garton Staff checked September 2015Next update July 2016 Ratified by Directors September 2015

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The head teacher and Pastoral Lead construct these with the child; it is reviewed every term. It sets aims and objectives appertaining to the specific work with a particular child. It is important that all stages involve the child or young person in discussing and planning his programme. A child or young person is much more likely to complete objectives and meet targets if they view them as a joint venture to help with their own progress.

Summary Each child or young person must have an up to date/current IEP and PHPThe IEP and PHP is updated after a review complete with recommendations from that review. young people should be involved in the construction and evaluation of the various aspects Other staff should be aware of all IEP’s and PHP’s and may be involved in various aspects of an individual’s plan. The IEP is no longer a requirement. However, we believe it is a useful tool to ensure the young person is developing well.

INTERVENTION DE-ESCALATION TECHNIQUES

Primary and secondary prevention strategies Despite attempts to create and sustain a positive environment which encourages appropriate behaviours our children and young people are neither as socially or personally skilled as most of their peers and are as a consequence more likely to cope poorly with frustration, conflict and anxiety resulting in poor judgement, a failure to anticipate the effect or consequences of their behaviour, and on occasions temporary losses of control. Staff know in what situations and under what circumstances a child or young person is likely to become a behaviour management problem. The PHP details known triggers and issues which can lead to difficulties Inevitably, however, young people can react in a surprising manner due to unseen internal triggers or situations from outside of school which are unknown to staff. Also, staff have different thresholds and tolerances. Moreover because of their personal differences a degree of idiosyncrasy is likely to occur. However, the management of children and young people should not be dependent upon personal or spontaneous whims. Each child has a Positive Handling Plan. To achieve consistency it is important that all staff seek to manage the following behaviours: dangerous behaviour scapegoating gender invective Updated July 2015 by C Garton Staff checked September 2015Next update July 2016 Ratified by Directors September 2015

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racial comments religious intolerance bullying loss of self-control damage to property causing tension spreading gossip physical aggression debilitating anxiety self-harming behaviour

Staff interactions with children and young people are crucial to limiting the frequency, duration and intensity of disruptive behaviours and to promoting behavioural growth in children and young people. It is vital that there are consistent expectations and responses that if some staff responses promote positive and appropriate behaviours in children and young people then others inadvertently increase the likelihood of acting out behaviour, it is important that there is a professional discussion around adaptation of response.

See Team Teach Training booklets for more detailed de-escalation approachesSee Appendix 2 Guidance on De-escalation

CONTROL RESTRICTIVE PHYSICAL INTERVENTION On occasions when de-escalation and conflict resolution techniques have failed restrictive physical intervention may have to be exercised. The concept of restrictive physical intervention involves ensuring that young people with a high level of personal stress, a dangerous lack of self control, and a furious desire to challenge and threaten, are diverted from harming themselves, others, seriously damaging property, causing serious disruption to the maintenance of good order in school or are protected from the likelihood of them doing so. When no one is in control the desire to challenge and threaten often escalates. A proactive, orderly, caring environment is impossible to achieve and sustain when young people and staff believe they are not safe.

Restrictive physical intervention is usually used reactively or in an emergency and is always as a last resort. Restrictive physical intervention is used as part of a planned strategy. The individual Positive Behaviour Plans detail the individual plan for each young person. It may be for example part of an approach to prevent a young person improperly absenting when it is perceived he would be at significant risk were he to do so. Risk assessment decreases the frequency of use of either reactive or emergency restrictive physical intervention, and minimises the risk to young people and staff involved.

Restrictive physical intervention is the use of Physical Presence, Restriction of Access or Exit, Withdrawal, One to One Supervision, Physical

Updated July 2015 by C Garton Staff checked September 2015Next update July 2016 Ratified by Directors September 2015

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Diversion, and Physical Control so that powerful and/or violent behaviour is controlled and prevented from spreading to others. It is each member of staff's responsibility to make an assessment of each particular circumstance. All staff have a duty of care, and are responsible for safeguarding and promoting all young people’s welfare. Staff will need to decide if restrictive physical intervention is appropriate, and if it is, at what level. It is not considered appropriate within Kirby Moor School to adopt a blanket approach to the use of restrictive physical interventions exercised by staff simply because the young people have severe social, emotional, learning and or communication difficulties. Staff will need to take, however, the following factors into consideration:

The behaviour of the young person, The known intention of the young person, His/her known wishes, feelings and emotional state, His/her age and level of understanding, The young person’s personal history, The influence of other young people, family and friends, Any future events which may be causing the young person anxiety, Their knowledge of the young person, How long the young person has been placed with us, The time of day, and The antecedents to the situation.

In considering these factors particular attention needs to be given to the age and understanding of the young person. As a young person grows with age and maturity, he becomes more able to make decisions. However, competency is not only determined by age and maturity. The possible consequences of behaviour should be a significant factor in decision-making. A decision, which involves an assessment of the risk of potential harm, must not be left to a young person to make alone and will either be a matter for negotiation, or solely the responsibility of the member of staff. The more danger that can be foreseen in a particular situation, the less likely it will be that the young person is competent to make a decision.

Where a young person is proposing to do something where there is clear potential for him injuring himself, others or seriously damaging property then staff can properly affect restrictive physical interventions to prevent him from doing so.

DIALOGUE Updated July 2015 by C Garton Staff checked September 2015Next update July 2016 Ratified by Directors September 2015

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In any situation where a young person's behaviour provokes intervention, dialogue is an essential response. It is only when this needs to be reinforced that other actions should be considered. Persuasion or Dissuasion is where staff focus the discussions with young people with the aim of persuading them towards or dissuading them from an intended course of action. It is in effect focused guidance.

PHYSICAL PRESENCE Staff members' physical presence is a means of communicating authority and re-establishing safety and security. Presence by implication of authority, may restrict young people’s movement for a brief period but is limited to:

standing close by to, or in front of a young person, and standing momentarily or temporarily in the way of a young person.

Presence should become neither oppressive nor of excessive duration. Presence is likely to be most effective if complemented by a range of non-verbal communication signals and Persuasion or Dissuasion. Physical Presence must be:

Considered appropriate in the context of a particular situation or incident; Used only in the context of engaging the young person in discussion about the significance, relevance and consequences of his behaviour; and Ended if it is met with resistance, when a decision will need to be made whether or not another form of intervention is appropriate.

RESTRICTION OF ACCESS OR EXIT In the ordinary course of maintaining a supportive and stable school, adults limit young people’s liberty by requiring them to do things that they may prefer not to, including restricting them within a building. However, if the young person complies with the reasonable request, for example not to go into another lesson because it will disturb the learning of others, restriction of liberty is not an issue. There may be occasions, however when a young person has lost self-control, and is intent on serious disruption, self-harm, inflicting injury to others within that classroom, damage to property, or is considered potentially likely to do so, that it would be appropriate to prevent access to dangerous environments by locking doors to them. Within our provision the house, offices, science lab or Art DT rooms could be considered such places. Restricting access under such circumstances is considered appropriate staff action. Occasionally in respect of the types of Updated July 2015 by C Garton Staff checked September 2015Next update July 2016 Ratified by Directors September 2015

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behaviour described previously, it may be necessary to prevent a distressed young person from leaving a room by blocking the doorway by Physical Presence. This type of control is appropriate and permissible provided that:

The duration of the intervention does not exceed ten minutes and the young person is engaged in conversation aimed at de-escalating the crisis; The action is a response to a crisis situation; If the young person physically resists a considered decision is made in respect of justification for an alternative form of intervention.

The use of Restriction of Access must be recorded in the Serious Incident sheet and senior log.

WITHDRAWAL Withdrawal describes the removal of a young person from an environment where he may be gaining reinforcement to maintain a behaviour, to an area or room less likely to reinforce it with the purpose of enabling the young person to regain self control. Within Kirby Moor School any area or room used for withdrawal must be unlocked and be monitored by staff at all times.

The use of withdrawal must be recorded in an Information sheet. TIME-OUT Time-out is part of a therapeutic programme to manage challenging behaviour. The individual with challenging behaviour is taken away from a place or an activity that is considered rewarding to them when their behaviour becomes unmanageable. The person is not necessarily confined, but can merely be taken out of a room or a few paces away from where an activity is being held.

Time-out is defined in paragraph 19.9 of the Mental Health Act 1983 Code of Practice as “a behaviour modification technique which denies a patient for a period of time (lasting from a few seconds to no more than 15 minutes) opportunities to participate in an activity or to obtain positive reinforcers following (normally immediately) an incident of unacceptable or unwanted behaviour, and which then returns the patient to his/her original environment. Time out should never include a locked room‟.

The concept is similar to that of seclusion. Where, however, the latter’s aim is to contain an individual’s behaviour, time out is concerned with teaching the person to replace or alter a challenging behaviour with a more acceptable or manageable one. The use of time out, as a Updated July 2015 by C Garton Staff checked September 2015Next update July 2016 Ratified by Directors September 2015

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psychological strategy “should be based on a proper functional analysis rather than a spontaneous reaction to unwanted behaviour‟. Failure to understand this distinction can lead to cases of abuse, that is when time out is, in practise, just another word for seclusion.

ONE TO ONE SUPERVISION One to One Supervision is where a member of staff or a number of staff are attached particularly to a young person separated from his peers because of anxiety, distress or disruption with the purpose of providing him with continuous focused supervision and support until he is ready to resume usual activity. It must:

Only take place within the context of the usual environment and where increased staffing levels are likely to prove successful; Be used positively and constructively, and aimed at actively engaging the young person; promoting his safety, welfare, and emotional stability; and returning the young person to a less extraordinary means of management; Have had the approval of the senior member of staff on duty; and

The school does not support the use of seclusion, where an anxious, distressed, or disruptive young person is forced to spend time alone.

SECLUSION Describes the forcible confinement and segregation of a young person away from his peers in situations that are unsupervised by staff. Seclusion is not permitted at Kirby Moor School.

PHYSICAL DIVERSION / Supportive ContactThis differs from Physical Control in the degree of force used. Physical Diversion may be, for example, holding a hand, placing a hand on the forearm, or putting an arm around a shoulder. Physical Diversion is a means of deflecting a young person from destructive and/or disruptive behaviour. It involves little force, but serves to reinforce staff attempts to reason. It is important that:

The intervening member of staff should already have an established relationship with the young person; Physical diversion should not arouse sexual expectation or feelings (if it does holding should cease); and It should be ended if it is met with resistance, when a decision will need to be made whether or not another form of intervention is appropriate.

PHYSICAL CONTROL

Updated July 2015 by C Garton Staff checked September 2015Next update July 2016 Ratified by Directors September 2015

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Physical Control is the positive use of minimum force to divert a young person from harming himself or others, seriously damaging property, seriously disrupting the good order of the school or to protect a young person from the likelihood of them doing so.

Physical controls in Kirby Moor School must only be used: Where a young person is seriously harming himself, others or seriously damaging property Where a young person is in potential danger of seriously harming himself, others or seriously damaging property; at risk of committing a criminal actWhere a young person is engaging in behaviour prejudicial to the maintenance of good order and discipline or likely to lead to the breakdown of good order in a classroom

and as a means of preventing a young person absenting improperly if:

The young person is so acutely and seriously troubled that it is clear he is in immediate danger of inflicting serious self-harm, serious harm to others, or seriously damaging property; The young person is young and lesser interventions have either not been understood or successful and the young person would on absconding be potentially in physical or moral danger; The young person is older but socially immature and vulnerable and consequently potentially at physical and moral risk; Its use is intended to return a young person to a less dangerous situation;

The use of physical controls is not a substitute for using alternative strategies. Normally lesser forms of intervention should have been used first and de-escalation techniques exhausted. The onus is upon the member of staff to decide when this position has been reached.

However it is Kirby Moor School’s policy that Physical Control is used only:

Rarely, As a last resort, and Where any other course of action would be likely to fail.

Physical Control must not be used to: Punish Gain young people’s compliance with staff instruction, Cause or threaten hurt, and pain

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Oppress, threaten, intimidate and bully.

Physical Control in Kirby Moor School should not normally extend beyond holding with both arms engaged in a standing, or sitting positions. However, staff are trained in the use of Advanced Team Teach approaches should there be a need for a higher level of physical intervention. The individual pupils plans detail the level of intervention expected for each pupil

Only staff who have been specifically authorised in writing by the school’s Head Teacher to do so may use physical controls. Authorisation may be temporarily withdrawn. Generally staff authorised to use physical controls will have undergone Team-Teach training and had their knowledge of techniques regularly appraised by Team-Teach instructors. There are occasions when to safeguard a young person’s dignity or safety it would be in his interests to be moved to a less public place or safer environment. However, the movement of non-co-operative young person can be problematic, and needs careful consideration. Staff will need to assess the necessity of such an action and weigh it against the potential risks involved and take into consideration all potential dangers. When young people co-operate with movement it is usually indicative of their desire to regain self-control.

Team Teach Policy Statement Regarding Injury potential and Technique Application.The skills and techniques taught on a Team-Teach course are as a result of an on going risk assessment in an effort to safeguard everyone involved in a violent incident where physical interventions are necessary.

Team-Teach techniques seek to avoid injury to the service user, but whilst some physical injury potential can be reduced there remains some risk, with potential for possible bruising or scratching that may occur accidentally, and these are not to be seen necessarily as a failure of professional technique, but a regrettable and infrequent side effect of ensuring that the service user remains safe. It is also recognised that staff may choose to respond with a technique from outside the Team Teach framework. This does not automatically render the use of such skill or technique necessarily improper, unacceptable or unlawful. Its use must be judged on whether or not it was reasonable, proportionate and necessary in those particular contexts and circumstances.

Staff using Physical Control must always adhere to the following principles: Updated July 2015 by C Garton Staff checked September 2015Next update July 2016 Ratified by Directors September 2015

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De-escalation and conflict resolution techniques must have been exhausted; Always warn the young person quietly but clearly and firmly that you are likely to take physical action BEFORE taking action; NEVER act out of temper. If you have lost your control, the professional approach is to call another member of staff; The physical control techniques used should provide a gradual, graded system of response commensurate with the situation, task and individual involved. Techniques used should allow for phasing up and down as dictated by the circumstances at the time; Whenever possible, more than one member of staff should be involved. This engenders teamwork, requires less effort and is therefore likely to minimise the possibility of damage or injury. It also prevents particular staff becoming associated with physical methods of control; Where a member of staff is involved in controlling a young person of the opposite sex, a member of staff of the same sex as the young person should be present from the earliest possible moment; The least intrusive method of control should be employed; In every case, no more force should be used, nor more time taken up, than is necessary to effectively resolve the situation; The young person should repeatedly be offered the opportunity of exercising his own self-control and the restraint should cease as SOON AS POSSIBLE. The skilled use of non-verbal, para-verbal and verbal strategies aid de-escalation; Whilst it may be necessary for staff to be given support in physically controlling young person, staff should be aware that creating an audience for a young person often escalates the situation; As soon as possible after the incident the young person should be given the opportunity to talk through the incident; All such incidents must be recorded on a Restrictive Physical Intervention Report. The report should consider the circumstances and justification for using physical controls; and Involved staff should be afforded supportive discussion as soon as possible.

PROCEDURE FOR PHYSICAL CONTROLS Only staff who have undertaken the Team Teach training programme in methods of physical controls and have valid written confirmation of their approval to do so from the Headteacher are permitted to physically control young persons. Only those Team Teach techniques can be employed.

Updated July 2015 by C Garton Staff checked September 2015Next update July 2016 Ratified by Directors September 2015

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The following procedure for physical control must always be followed:Try to give the young person clear warning, i.e. "Look you're giving me no option...". Still try to offer an alternative escape route from the situation by enabling the young person to calm down and talk things through - in fact this offer must stand all the way through the incident. The vast majority of crisis situations can be resolved through appropriately calm, controlled, dignified and skilled intervention. Once physical intervention is necessary then it is important that it happens quickly, smoothly, confidently and successfully providing the maximum amount of care, control and therapeutic support. The choices are: controlling the young person in a standing position, or a seated position. Preferred strategies should be documented in an Positive Handling Plan It is only possible to decide which of these options to take as one's experience, expertise and knowledge of the individual young person grows although inevitably they represent a graded increase in the extent of control used. Only in extreme and exceptional circumstances, where the risk to persons is so severe or the damage to property is so serious and extensive may staff take action leading to physical controls being used in ground positions. Where risk assessments deem that ground positions must be used, the establishment MUST have Team-Teach safeguards for the use of ground controls in place If sitting it is preferable to use an appropriate seating arrangement. In an upright chair keep well to the side and slightly behind the young person. The situation should be in control - concentrate on this first and counselling second. Use ploys like: "Look this need not have happened" It is not unusual to meet a continuous stream of abuse, obscenities, etc. Ignore these and let them run their course. Try to be calm and talk deliberately and in a conciliatory tone. If not successful use the following; "OK, when you are calm enough we'll talk". “Tell me when you have calmed down, and we can get out of this mess”.

With a particularly reticent young person it may be possible to break through by talking to other involved colleagues, about the young person; e.g.. "And you know Gary's had an excellent week so far..." Or "You know I would have thought Danny would have been able to get himself out of this situation, he's normally quite sensible"

Updated July 2015 by C Garton Staff checked September 2015Next update July 2016 Ratified by Directors September 2015

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Once things begin to calm it should be coupled with significant decreases in the grades of control, but this must be on staff terms and not when demanded by the young person. If he asks sensibly and calmly to be released staff must adhere to the request but exercise caution. The overall aim is gradually to go back and discuss what provoked the whole episode, getting the young person to face up to the problem and its consequences. Staff should want the young person to realise that there was a more acceptable and appropriate way of dealing with the situation. The extent of force used should be no more than is absolutely necessary to control the situation. The event should be discussed with all involved staff so that feedback is achieved and the potential for improved approach, teamwork and skills gained. Any use of physical control must be reported as soon as possible to the senior member of staff on duty by means of the Serious Incident Sheet. The Head teacher or Deputy Headteacher should be notified as soon as possible and the full report completed before the member of staff has left school on the same day. Should this prove very difficult the full report must be submitted within 24 hours. The Serious Incident Sheet requires comments, action, analysis, distribution, monitoring and reporting.

GUIDANCE FOR THE USE OF GROUND RECOVERY TECHNIQUES Advanced Team-Teach Tutors must train staff using Ground Hold Recovery Positions in the use of such techniques. Staff must also be refreshed and recertified in the use of ground recovery skills within a twelve-month period. Staff authorised to use ground recovery techniques must be first aid trained and have at a minimum the nationally recognised “Emergency at Work” qualification that includes basic life support skills. When using ground recovery techniques there should be a designated member of staff who has specific responsibility to safeguard the young person’s head on the decent to the ground and also to continually monitor the young person’s airways, breathing and circulation. As soon as possible into the ground hold an observer, a critical friend, acting as a role of guardian of the person being restrained, should be appointed to make certain that the airways are unrestricted and that the young person is not being mistreated.

POST-INCIDENT MANAGEMENT Following all incidents where restrictive physical interventions have been employed, both staff and the young person should be given separate Updated July 2015 by C Garton Staff checked September 2015Next update July 2016 Ratified by Directors September 2015

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opportunities to discuss the incident in a calm and safe environment. De-briefing should only occur when those involved have recovered their composure. Post incident de-briefs are designed to allow staff and young people to explore exactly what happened and the effects on the participants. They should not be used to apportion blame or to punish those involved. If there is any reason to believe that a young person or member of staff has experienced injury or severe distress following the use of restrictive physical intervention they should have access to appropriate medical or pastoral support systems. All incidents involving the use of restrictive physical interventions must be recorded on serious Incident Sheet. The young person and the member of staff involved should have their views recorded on the SI Sheet. It is good practice to involve where possible, young people, parents/carers, social workers and placing authorities in planning and monitoring the use of physical interventions.

POSITIVE HANDLING PLANS All young people at Kirby Moor School have a Positive Handling Plan. This plan details a number of issues including; trigger behaviours, topography of behaviour, the preferred de-escalation techniques, the recommended positive handling strategies (RPI) to be used, any medical issues and the preferred debriefing strategies. These plans are reviewed regularly and at least termly intervals. The completed Positive Handling Plan will be agreed with the young person parents/carers and Placing Authority. The Positive Handling Plans are kept in the young person’s file and a copy made available to all staff on the staff shared area on the school ICT server. All staff should be familiar with the contents of Positive Handling Plans. If a particular child or young person is considered to be involved in an excessive number of physical restraints, an alternative program into place to bring the number of physical handling situations down to an acceptable level.

MONITORING THE USE OF CONTROLS The Head teacher should monitor the use of Controls by examining:

The frequency of their use The justification for their use Their nature Their users The view of children and young people concerning them

A termly data analysis of all physical managements in school will take place which details the number of physical managements each individual Updated July 2015 by C Garton Staff checked September 2015Next update July 2016 Ratified by Directors September 2015

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child or young person has had during the term, an analysis of the data and what school is doing to decrease the number of physical managements.

must ensure that: The need to use controls is minimised Controls are used only in the appropriate circumstances Only the appropriate degree of controls are used in particular situations Parents/carers and social worker are informed and involved where the use of controls has taken place.

must also: Take appropriate action over issues of concern of either a general or specific nature Ensure that the referral and admission process fully informs parents/carers of prospective children and young people

It is every member of staff’s responsibility to bring to the attention of their line manager at an early stage any concerns about the frequency or nature of controls used with particular children and young people and hopefully before a crisis point is reached. Any member of the staff team should approach any senior member of staff if they have concerns about the frequency of use of controls with any child in the school.

IMPROPER ABSENCE Young people occasionally leave the school, but return within a reasonable period. However sometimes young people leave the site and do not quickly return. Young people who are improperly absent are categorised as:

Absenting, whose whereabouts are known, and where circumstances suggest they are likely to be at only a low level of risk; Not at their proper place, whose whereabouts may or may not be known and where it is judged there is a low level of risk; and -Missing, whose whereabouts are usually unknown, and where circumstances suggest they are likely to be at risk

PREVENTION OF IMPROPER ABSENCE ( This is often called Truancy).What is truancy?Truancy means missing school on a regular basis for no good reason. It is also sometimes called ‘unauthorised absence’.By law, all children who are registered at school must attend regularly. Home-educated children do not have to attend school.Updated July 2015 by C Garton Staff checked September 2015Next update July 2016 Ratified by Directors September 2015

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Truancy is a big problem, and it’s on the increase. Children in special schools, and those on free school meals, are most likely to truant.

How it can impact on children’s futures:Truancy matters because:

Children who skip school don’t do as well in tests, assessments and exams.If a child doesn’t show up for lessons, their school record will suggest to future employers that they are unreliable.Being out of school during school hours gives a child time to kill - and research has shown that this can lead to criminal or antisocial behaviour.Parent/ Carers, are responsible. Legally, parents/carers must ensure that children attend school - and if they don’t, they could get a penalty notice (a fixed fine) or even face prosecution.

Parents and Carers are expected to:Taking an interest in your child’s school life is a very important way to avoid truancy. The more engaged you are as a parent in your child’s education, the more likely your child is to attend and enjoy school. So always make time to talk to your child about how they’re getting on at school. Keep in touch with your child’s teacher and don’t miss parent-teacher evenings. Also, try to attend school events if you possibly can. Don’t wait for niggles to become big problems before you address them with teachers. If you suspect your child of truancy, don’t turn a blind eye. And don’t cover up for your child or make excuses. Schools are now clamping down on absence. If you say that your son or daughter was ill, you’ll probably be asked for precise details about the illness (or possibly a note from your GP) to make sure their absence was genuine.

Talk to your child about what’s causing them to skip school. Some children truant because they’re being bullied, either at school or on the way there. If this turns out to be the issue for your child, then it is something that you and the school need to tackle. Talk to your child’s teacher or the parent support adviser at school. They will probably suggest that you work together on a plan to track your child’s attendance - this could mean you staying in close contact with the school regarding your child’s appearance/non-appearance in the classroom. Don’t be afraid of talking to school staff about your concerns. Schools and local authorities realise the importance of working with parents to ensure children attend school. They will try to give you and your child the support you need.Updated July 2015 by C Garton Staff checked September 2015Next update July 2016 Ratified by Directors September 2015

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School will:Register each child/ young person as they arrive in school each day. School with endeavour to find out the reasons for absence if the parent/ carer has not phoned in to school by 10 am.Staff will supervise all lessons, lunch and break times to minimise any issues which could lead young people to feel anxious.Work with parents/ carers to establish reasons for absence or a child who tries to leave site (without permission) during a school dayThe staff will work with the young person/ child/ parents/ carers to overcome any anxiety or issues leading to poor attendance.School will liaise with external agencies in a multi-agency approach should this be beneficial in supporting the young person in their attendance

Missing Preventative Measures Close adult supervision Prompt arrival of staff to all sessions and duties Registration of students from arrival via transport small class sizes (no more than 5) ensure staff notice pupil absence.Identification of higher risk students Regularly updated recorded details of previous missing student incidents Staff assigned 100% supervision role for identified students Response timeline – on first discovering a student is missing Member of staff first noticing student is missing to note the time, inform Pastoral team and perform an immediate search of the area covering the most obvious places and lasting no more than 5 minutes After 5 minutes, member of staff to enlist the help of Pastoral staff and widen search for a further 5 minutes If the student has still not been located, staff to continue search for up to 30 minutes. Staff should inform reception of the original time of disappearance and this should be recorded on a Missing Student Incident (MSI) form. Reception should also begin to fill out student contact details on the MSI form in anticipation of contacting police and/or parents/carers Reception to inform member of leadership team. Available staff to be assigned an area to search. Staff should be deployed in pairs where possible.

Updated July 2015 by C Garton Staff checked September 2015Next update July 2016 Ratified by Directors September 2015

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Each staff team to return to reception on completing search of designated area and to be reassigned if necessary. If, 30 minutes after the time recorded on the MSI form, the students is still missing, a member of the leadership team should use 101 to inform the police, ensuring that they have informed them that the student’s special needs make them a high risk student.(There are specific pupils who are at such a high level of risk that 101, parent/ carer are contacted after the initial 5 minute check (see MSI plan)) Parents/Carers should then be contacted. If applicable, social workers should also be informed. If the student is found before the police are called, then the student can be returned to Pastoral support and talked to about the reasons for their absence. On an individual basis the decision will be made to return to class or to continue Pastoral support or to apply appropriate consequences. If the student is located after the police have been called, parents/carers should be called in to school to collect the student who should remain under the supervision of leadership staff. If the police locate the student, staff will need to follow the advice of officers. If the young person is on a school trip at the time of going missing the same protocol should be followed. It may be deemed that it is not possible for staff to leave the rest of the group to search for the individual (risk assessed at the time by the lead teacher). If this is the case 101 would called immediately. The lead teacher would then contact school to notify the SMT.

Read this policy in conjunction with:

SAFEGUARDING: See Safeguarding Policy BULLYING – See Anti - Bullying Policy RISK ASSESSMENT – See Risk Assessment and Risk Taking Policy & Health and Safety Policy.Whistleblowing policy

Updated July 2015 by C Garton Staff checked September 2015Next update July 2016 Ratified by Directors September 2015

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Appendix 1Accurate and Clear Descriptions of the Team Teach techniques used by staff (Staff should report any deviation from the standard technique they can recall but not feel obliged to invent them. If the truth is that the people involved do not have an accurate and clear memory of the events, they should be encouraged to tell the truth and admit it)

T Wrap Standing, sitting or kneeling behind a small person, holding the small person’s hands crossed in front of their hips, leaving elbows apart with ribs and abdomen clear.

Single Elbow Standing, sitting or kneeling alongside the person, holding the nearest forearm drawn back to be parallel to the ground with hands close to the chest and supporting pressure through the hip. The nearest hand holds the forearm with the other supporting the shoulder.

Double Elbow Standing alongside the person, holding both forearms drawn back to be parallel with the ground with hands close to the chest and supporting pressure through the hip. One arm is supporting the person’s back.

Figure of Four Standing, sitting or kneeling alongside the client with the hand of the outer arm holding underneath the person’s nearest forearm and the other passing under the armpit, across the top of nearest forearm to hold own wrist.

Back Ground Recovery Kneeling alongside a supine person, entirely supporting own weight, securing the person’s elbows at sides with hip and heal of hand on the floor. Ribs and abdomen are left clear.

Front Ground Recovery Kneeling facing towards a prone person securing the wrist and elbow, limiting movement of the shoulder, but leaving ribs and abdomen clear.

Legs Sitting or kneeling, entirely supporting own weight, using hip, arm and forearm to limit the range of kicking.

Updated July 2015 by C Garton Staff checked September 2015Next update July 2016 Ratified by Directors September 2015

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Appendix 2De-escalation of incidents guidance

attitude and approach non-verbal behaviour and verbal behaviour

For each area of technique there are outlined in the following pages de-escalating behaviours and inflammatory behaviours. The list is neither exclusive nor prescriptive. The lists are however; an indicator of the dynamic influence staff behaviour is upon child or young person behaviour.

DO Be Punctual and Prepare Well Be there on time. Starting and finishing on time are very important. This sends signals to children and young people about the importance and value that the adult places on the activity or task and makes colleagues' tasks easier Be efficient. The more efficient you are, the better you feel, the higher your level of confidence, the better things are likely to go. Whatever activity or task you are going to engage in good preparation and planning are essential Possess a firm grasp of whatever activity/skill you are wanting the group to experience In team situations communicate with colleagues as part of preparation Include alternative activities/strategies in case of initial plan not working

Display Confidence Maintain relaxed and non-threatening eye contact with the group and individuals; be sure to avoid nervous mannerisms and gestures

Give Careful Instructions and Guidance Use appropriate, simple and clear language Give clear statements of expected tasks which must be relevant to the ability levels of the children and young people Make instructions brief and to the point Ask for questions Check if everything is clear via questioning Always make it clear that if they have any problems or difficulties all they have to do is ask you Find opportunities to praise positive attitudes and behaviour rather than being critical of negatives.

Updated July 2015 by C Garton Staff checked September 2015Next update July 2016 Ratified by Directors September 2015

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Be Consistent and Fair Children and young people need to know that the standards you lay down are not going to be subject to arbitrary and unexpected change and that you are not going to treat individuals differently from each other for no apparent reason Give clearly explained expectations of behaviour

Firmness in the Face of Problems Try and be clear and decisive Address and resolve situations don't let them drag on or escalate unattended Use appropriate body language and non-verbal communication Keep your word

Awareness of what is happening Be alert to what is going on around you and ensure your attention is distributed across the group Keep as physically mobile as possible Try not to leave yourself vulnerable by becoming too engrossed with one particular individual or sub-group Awareness of the importance of role modelling; the part played by the adult is instrumental in setting a good example Keep giving positive feedback on effort and endeavour

Realistic Standards Your expectations must be at an appropriate level and consistent with your colleagues Demonstrate your belief in the children and young people's abilities Verbalise your confidence in their success

Enjoyment and Enthusiasm Don't be afraid to show it; it shows the work and the children have worth and importance It is more likely to stimulate interest and reduce boredom and apathy

Threats and Consequences Always point out the possible consequences of a particular piece of behaviour Make use of the behaviour management systems already in the school Consider “positive actions‟ rather than “negative activity‟. For example, say “when you have done…., then you can …..”

Updated July 2015 by C Garton Staff checked September 2015Next update July 2016 Ratified by Directors September 2015

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Rather than “if you do not do ….., then you will not be allowed to …..”

DON'T Make wild threats that you find hard to enforce or get support for Be unclear and hurried in speech and actions Overreact to behaviours Issue complicated instructions Show favouritism Be inconsistent Collude, provoke by ridicule or sarcasm Have inappropriate expectations Belittle effort or endeavour Confuse firmness and hostility

ATTITUDE AND APPROACH Staff members' attitude and approach in all situations affects the quality of relationships with children and young people. In situations of rising tension staff attitude and approach is crucial. It can either improve or reduce the chance of success.

DO Appear calm and collected if at all possible Be clear and firm about boundaries of acceptability Show a non-biased nature. Be prepared to listen. Know when the situation is in stalemate and don't create a win/lose situation without it being a calculated decision Be flexible in thought and response Spontaneously provide a range of roles from assertiveness to reflective support Value people as individuals Be a sensitive, objective observer who can make valid observationsTrust others and perceive them as being capable of solving their own problems Seek to understand situations from the point of view of others and base your own behaviour on this perception Be concerned primarily with people and their reactions as well as things and events Try to understand the behaviour of others in terms of how they think and feel and behave and understand now; don't let past influences hinder you, make them help

Updated July 2015 by C Garton Staff checked September 2015Next update July 2016 Ratified by Directors September 2015

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Perceive others as being friendly and enhancing rather than as hostile and threatening Perceive others as being in control of their own development rather than shaped by external events Understand the mechanics of adult influence so that you are able to diagnose the present situation and determine the range of possible reactions to it Develop a confident and positive regard for yourself - this should give you reassurance and be transmitted to others in terms of your outward confidence about being able to deal with things Give the young person guided choices and options that allow them to take some level of responsibility for decision making

DON'T Be fooled into thinking you should always be able to deal with any situation, and don't automatically assume/expect colleagues to do so without your support Be insensitive Be unfair or hostile Use high key intervention where low key will suffice Emphasise situation out of all proportion Allow yourself to be wound up Carry on even when you know you are wrong Restart the argument or incident once calm has been achieved Use unnecessary peer group pressure

NON-VERBAL BEHAVIOUR The primary reason for using and interpreting non-verbal signals is to de-escalate at a very early stage or just to signal a very low-key adult involvement. There will usually be a response to this if signals are clearly sent. Similarly acknowledging non-verbal signals from within the group or from an individual will enable early, low-key staff intervention to take place. DO

Seek clear eye contact when you are making an important point Be aware of the signals which you give out by your body position and posture Be aware of the physical distance between yourself and others. Nod your head to indicate attentiveness Smile to show agreement Use raised eyebrows to question Use hand, shoulder and whole body gestures to support discussion

Updated July 2015 by C Garton Staff checked September 2015Next update July 2016 Ratified by Directors September 2015

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Use physical contact as reassurance Seek signals that your message has been correctly received Use proximity as early intervention Use your observation of others non-verbal actions or reactions in order to judge your own level of intervention.

DON'T Invade personal space Stand over children and young people in a threatening manner Use staring threatening eye contact Be oblivious to signals within the environment Appear to lack confidence Appear tense, appear intimidated or retaliate with physical gestures Use inappropriate physical contact with particular children Remain static

VERBAL BEHAVIOUR Verbal communication operates at many levels within the caring and therapeutic processes at the home. It is the single most important skill staff have in helping children and young people towards personal growth, and employed correctly is the most powerful de-escalation skill staff possess. The following format of four stages is a very useful way of conceptualising what you are trying to do and hence help you guide the conversation through to a positive solution. Calm the Situation: It is important to calm a situation where the temperature is rising, as nothing will be listened to if the other individual(s) is too agitated.

Choose appropriate timing of initial verbal intervention Acknowledge the existence of a problem Use reflective listening Show genuine concern and understanding Show empathy and allow the individual to express their feelings Give reassurance and offer support Careful use of humour may be employed Silence is useful - it is choosing not to speak - and can also be thinking time You may ask directly for a particular response

In effect what you are trying to do is bring some calm, order and clarity to the situation. Make sure the young person(s) are 'with you' before going on to the next stages as too early an attempt to move on will only escalate things.

Updated July 2015 by C Garton Staff checked September 2015Next update July 2016 Ratified by Directors September 2015

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Analyse the Problem: Now is the time to help the child or young person register and understand what is happening.

Use non-threatening dialogue appropriate to the child or young person and situation as well as corresponding body language Be aware of voice quality, tone, volume, cadence, timing and making good use of pauses and appropriate replies Paraphrase what is being said and check back with the child or young person that it is accurate If necessary impose some structure to explain things Put relevant information together Put things in some order Repeat and stress important points Take the most important messages first Be consistent and avoid confusing or conflicting messages Present facts/issues which may not be known to the child or young person Use personalisation and former relationship factors

Problem-Solve: After getting to the central issue start to get the child or young person to look for/at solutions.

Go through options Put the onus on the child or young person to resolve the situation, pointing out possible consequences, offering choices and alternatives, if possible where he will not "lose face" Make your language clear and understandable so that messages are not misinterpreted Point out that they are in control of the situation - element of choice in escalation or de-escalation is theirs Possibly offer, "If I were you…. but it’s up to you", scenarios if the child or young person is stuck Use the word "we" when in discussion and explain that you can work things out together

Resolve Situation: This is the point at which some restoration of "normality" occurs.

Check with the child or young person that he understands what is expected of him You may need to use input from others, fresh faces and new ideas to the situation Set appropriate, clear boundaries but be prepared to be flexible according to the situation at the time

Updated July 2015 by C Garton Staff checked September 2015Next update July 2016 Ratified by Directors September 2015

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NORTH LAKES CHILDREN’S SERVICESKIRBY MOOR SCHOOL

POLICIES AND PROCEDURES

Reinforce the point that it may have been easier to have resolved this with adult help earlier than have let it get this far Give positive feedback for having resolved the situation so that this might be more of a preferred option next time

DON'T Put child or young person in position of no escape Use destructive criticism Use reminders of previous situations the child or young person might prefer to forget Use personal details of a child or young person in front of group Make unrealistic threats or use provocative tone of voice Lose your temper Make insensitive remarks Use "you will" statements Get involved in "yes you did - no I didn't" arguments with the child or young person Argue with adults present Use inappropriate language Shout or allow raised voices

REPRIMANDS Most challenging behaviour is either pre-empted or dealt with so quickly that a casual or unenlightened observer might easily fail to notice any action taken by staff. However, in any establishment seeking to create and maintain a secure, stable and caring environment for children and young people, and particularly one where children's self controls are often only emerging, clear limits need to be set. Even in the most considered environments sometimes the behaviour of children and young people is unacceptable. On such occasions it is vital that staff feel comfortable and confident in coping with challenging and difficult behaviour. Often a reprimand suffices, but sometimes staff will need to exert sanctions and occasionally controls. Whatever, it is fundamental that the intervention is accomplished in such a manner that the respect for the individual child or young person is not adulterated. It is the behaviour which is not acceptable not the child or young person. A reprimand embodies a warning aimed at stopping challenging behaviour, preventing its recurrence and avoiding the need for further staff intervention. Reprimands are only effective in establishing a sound working and/or caring climate if they are used sparingly. Frequent use of verbal reprimand is likely to be regarded by children and young people as nagging. Repeated use of reprimands for recurring behaviour without moving to sanctioning is ineffective. The effectiveness of reprimand used Updated July 2015 by C Garton Staff checked September 2015Next update July 2016 Ratified by Directors September 2015

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NORTH LAKES CHILDREN’S SERVICESKIRBY MOOR SCHOOL

POLICIES AND PROCEDURES

will depend on the context, but the following qualities increase the likelihood that a reprimand will be effective:

Correct targeting - the child or young person reprimanded should be the one who instigated or engaged in the challenging behaviour Criticism of the challenging behaviour not the child - the reprimand should emphasise disapproval of the act, not the child or young person. "Don't call names because it is unpleasant and hurtful." is better than, "You are stupid if you call people names." Firmness - a reprimand should be clear, firm and assertive avoiding any suggestion of pleading for co-operation Mutual respect - the member of staff must treat the child or young person with respect in order for his/her disapproval to matter Positive emphasis - the reprimand should be applied consistently in all situations to all children and young people Consistency - reprimands should be applied consistently Additional cues - accompany the reprimand with appropriate non- verbal cues, such as eye contact, to increase the force of the exchange Avoidance of idle threats - if a reprimand embodies an implied threat it must be carried out. If it cannot be carried out it should not be made A quiet word - quiet and private reprimands can often be more effective than loud, public interventions Keep it professional, be polite and respectful- use please and thank you Do not collude with a child or young person in order to overcome a situation in the short term, e.g. "I know that was a bit unfair, but do it for me. You and I don't have a problem do we?"

CRITICAL CHALLENGING BEHAVIOUR There are some behaviours that can severely inhibit the school’s positive ethos and philosophy. They may totally disrupt the caring and therapeutic process that on the comparatively rare occasions they occur a consistent response, albeit of retribution, and deterrence is needed.

These behaviours are: violence to another child or young person and or adults Deliberate damage to the building, its equipment or others possessions Unprovoked or premeditated bullying Repeated limit/rule breaking Behaviour within a group situation that is likely to incite negative behaviour in others

Any intended increase in the severity or length of the sanction must be approved by the senior member of staff on duty. Updated July 2015 by C Garton Staff checked September 2015Next update July 2016 Ratified by Directors September 2015

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NORTH LAKES CHILDREN’S SERVICESKIRBY MOOR SCHOOL

POLICIES AND PROCEDURES

THE USE OF REWARDS IN POSITIVE BEHAVIOUR MANAGEMENT Staff should balance the use of sanctions as a consequence of unacceptable behaviour, with the use of rewards for positive behaviour that leads to desirable outcomes. Rather than dealing with young people who are “doing it wrong‟, staff should make an effort to “catch them doing it right‟. Group behaviour in particular can be influenced greatly by the use of praise to those young people who are following expectations, rather than criticism of those who are getting it wrong.

REWARDS Within Kirby Moor School we have a system of points and rewards.

There are 175 points available to each young person, each week These points are earned during lessons and break times. Your aim is to achieve as many GOLD STARS as possible each week:

1. 150+ points in one week = 3 GOLD STARS.2. 130+ points in one week = 2 GOLD STARS.3. 110+ points in one week = 1 GOLD STAR.

REWARDS: Stars are converted to rewards on a termly basis

ADDITIONALLY Young people will be able to Earn GOLDEN TIME during the week.GOLDEN TIME is between 1.35 and 3.30 on a Friday afternoon. There will be a variety of fun activities offered.Every Friday we look at their points and overall behaviour in school

Hints to achieve GOLDEN TIME:Good behaviourRespecting othersGood quality workPositive social interaction with staff and peers

Updated July 2015 by C Garton Staff checked September 2015Next update July 2016 Ratified by Directors September 2015