Job Description

Title: Patient Services Co-ordinator

Reports to: Patient Services Manager

Based at: Chipping Norton

Job Purpose: To provide direct emotional and practical support to patients and carers

Key Responsibilities:

Answering enquiries in a sympathetic, informative and supportive manner, whilst demonstrating confidentiality and sensitivity

Using central database to record correspondence with members to ensure full history is maintained

Building and maintaining relationships with a range of stakeholders including patients, carers, medical professionals and donors

Identifying gaps in patient information and developing current resources to reflect current guidelines and medical advances

Providing ideas and text for charity publications, social media posts and webpages

Look for and consider opportunities to increase revenue and add value to charity initiatives, campaigns and events

Supporting the organisation of patient events, as well as annual charity events including Patients Day, Heart Rhythm Week and AF Aware Week

To create three charities newsletter per year, seeking case studies and medical articles

Book and attend patient support meetings

When needed attend Cardiac update meetings & Know you Pulse Events

Identify and support charity fundraisers by maintaining a close relationship until after the event

Monitor and add social media posts, ensuring all posts are up to date and correct, and all enquiries are answered within 24 hours of posting – this will include posts on the public pages as well as by direct messages.

Person specification:

- Excellent verbal and written communication skills - Friendly and polite, with the ability to sympathise- Educated to GCSE level (or equivalent)- Computer literate, with basic knowledge of Microsoft Word, Excel and Outlook- Excellent organisational skills, with the ability to prioritise and manage own workload - Can work flexibly, and as part of a team

Job descriptions are reviewed at least annually. They are liable to vary or change at any point.

- High standard of care to approach with attention to detail

Job descriptions are reviewed at least annually. They are liable to vary or change at any point.