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FNSACC408

Work Effectively in the Accounting and Bookkeeping

IndustryStudent Workbook Part D: Case Study

Part

D: C

ase

Stud

y

FNSACC408 Student Workbook – Part D: Case Study Version No. 1Australian College of Business and Accounting

Part

D: C

ase

Stud

y

TABLE OF CONTENTSThis is an interactive table of contents. If you are viewing this document in Acrobat, clicking on a heading will transfer you to that page. If you have this document open in Word, you will need to hold down the Control key while clicking for this to work.

TABLE OF CONTENTS......................................................21. Set up and Maintain Work Systems....................................................3

1.1 Develop Work Systems..............................................................................41.2 Review and Adapt Systems on a Regular Basis.........................................8

2. Complete Work Activities..................................................................152.1 Provide Feedback and Support...............................................................162.2 Plan Work Effectively..............................................................................232.3 Access Publications and Software Tools.................................................292.4 Written Questions....................................................................................36

FNSACC408 Student Workbook – Part C: Case Study Version No. 1Australian College of Business and Accounting

1. Set up and Maintain Work Systems

The second part of the assessment will require you to set up and maintain work systems. This will involve:

developing systems to support user needs

developing instructions and guidelines for carrying out daily activities according to compliance requirements

reviewing and adapting systems as necessary on a regular basis

All templates required to complete this part of the assessment are provided in this workbook.

Instructions are provided for you on the following pages to guide you in completing each task.

Read the instructions in this project carefully before proceeding.


1.1 Develop Work Systems

From your initial meeting with Miko Sataway from Case Study Task 1.4 in Workbook A, you have been tasked to help him develop two (2) work systems, one (1) for banking and one (1) for handling the bills.

Read the instructions carefully before proceeding.Steps to take:

1. Locate the System Info Sheet on the following pages. Use this to document the systems you will develop for Miko and your reviews of these systems.

You must submit a total of two (2) System Info Sheets, one (1) for each system you will be developing in this task.

2. Develop one (1) system for banking and one (1) system for handling the bills for the client.

Each system developed must:

Comply with at least one (1) legislative requirement related to your responsibilities as an accountant or bookkeeper.

Cite this legislative requirement on the Description section of the System Info Sheet and provide a short explanation as to how your system complies with it.

A different compliance requirement must be cited for each system.

include instructions and guidelines for carrying out daily activities relevant to the system according to compliance requirements.

These must be written following these guidelines:

o Include enough detail to help users understand the text.

o Use simple terminology and plain language.

o Ensure that the instructions are in a logical sequence and appropriate text type for conveying the information.

Examples of text types include memos, posters, infographics, manuals, etc.

o You may add other support materials if it helps


convey detailed information and clear instructions.

Instructions refer to the steps or actions taken to progress from one part of the task to the next.

Guidelines refer to supplementary details usually used to support the instructions and provide proper context.

3. Save and submit the completed System Info Sheet using the filenames:

FNSACC408 System Info Sheet 1

FNSACC408 System Info Sheet 2


SYSTEM INFO SHEET

Completed by

Workplace/organisation

Date completed

System to be developed

Legislative requirement complied with

How the system complies with the requirement

Instructions and Guidelines

Text Type:

.

End of System Info Sheet


SYSTEM INFO SHEET

Completed by


Date completed

System to be developed

Legislative requirement complied with

How the system complies with the requirement

Instructions and Guidelines

Text Type:

Assessor Use Only – Part 1, Task 1.1

Choose an item. Click or tap to enter a date.

Assessor Feedback

End of System Info Sheet


1.2 Review and Adapt Systems on a Regular Basis

After submitting the two (2) System Info Sheets to Miko, Miko has approved the systems developed and has adapted the systems in his business.


1. Locate the Work Systems Review template on the following pages. Use this to document your reviews of and improvements to the work systems you have developed for Miko.

2. Review the two (2) systems you have developed for Miko.

You must review both systems a total of three (3) times, with each review conducted three (3) days after the last review.

Conduct each review by emailing Miko using the simulated email forms below:

First review of work systems

Second review of work systems

Third review of work systems

Use the subject ‘[First/Second/Third] Review of Banking and Bill Handling Systems.’

Upon sending each simulated email, you will receive a response from Google Forms.

Take a screenshot of each Google Forms email and attach it in the spaces provided in the Work Systems Review template. Your screenshot must clearly show the date and time you received the email.

Record the outcomes of each review in the Work Systems Review template.

3. If any areas for improvement are identified during the review, at least one (1) improvement that can be done to address it.

Record the improvements in the Work Systems Review template.

4. Amend the System Info Sheet for each work system you developed according to the improvements you identified.


https://goo.gl/forms/A4g6S1CURllbpMVP2

https://goo.gl/forms/TXejczGmzx4p0Oxh2

https://goo.gl/forms/edG4lxb5P7zKPhAY2

5. Save and submit the completed Work Systems Review template and the two (2) amended System Info Sheets together with this workbook. Use the following filenames:

FNSACC408 Work Systems Review

FNSACC408 Amended System Info Sheet 1

FNSACC408 Amended System Info Sheet 2


WORK SYSTEMS REVIEW

Completed by


Date completed

FIRST REVIEW

Screenshot of Google Forms email:

Date of review

Outcomes

Areas for improvement

Clearly specify the work system in which the area for improvement was identified.


How to address each area for improvement


SECOND REVIEW


Date of review

Outcomes





THIRD REVIEW


Date of review

Outcomes





Assessor Use Only – Task 1, Part 1.2


Assessor Feedback

End of Work Systems Review


2. Complete Work Activities

This part of the assessment will require you to work individually and in teams to complete work activities. Specifically, you will need to:

Plan work tasks and activities to manage resources, time, and priorities.

Provide feedback to the team to encourage, value, and reward both individual and team efforts.

Support team to identify and resolve problems that hinder performance.

Demonstrate adapting changes in technology in a timely manner.

Obtain access to publications and software tools necessary to complete work tasks and activities.

Adapt to changes in technology and work organisation in a timely manner.

Read the instructions in this part of the project carefully before proceeding.


2.1 Provide Feedback and Support

For this task, you will be roleplaying the meeting with your team members in order to provide feedback and support to your team.

To complete this roleplaying activity, you will need access to:

Three (3) volunteers to play the roles of your team members:

o Bob who handles the “cash in” side of the business

o Candy who prepares the monthly accounts for the clients

o James, a junior accounts clerk who provides support and assistance to anyone in the team who needs it

Video recording device (mobile phone or webcam)

A safe environment to conduct the role-playing activity (e.g. living room of your house)


1. Access the Scenario and Character Briefs for this task through the link below:

FNSACC408 Task 3.1 Provide Feedback and Support

(username: acobalearner password: BusinessAccounting@123)

2. Locate the Observation Checklist on the following pages.

Review the requirements outlined in the Checklist before the actual roleplay. You are required to demonstrate all of the requirements outlined in this form during the roleplay.

3. Meet with your volunteers. Review the task instructions, Scenario, Character Briefs, and Observation Checklist requirements with your volunteers before you proceed so you can prepare for this task.

4. You may add extra details in line with the case study (ie ideas for working effectively, and accurately).

5. Document your discussion through meeting minutes. Use the template below:

Meeting Minutes Template

(username: acobalearner password: BusinessAccounting@123)

6. Document your roleplaying activity through a video recording.


http://compliantlearningresources.com.au/network/accountability/files/2018/11/Generic-Meeting-Minutes-Template.docx

http://compliantlearningresources.com.au/network/accountability/fnsacc408-task-3-1-provide-feedback-and-support/

Your video recording must not be longer than fifteen (15) minutes.

7. Save and submit the meeting minutes and video recording using the following filenames:

FNSACC408-Task 3.1-Meeting Minutes.pdf

FNSACC408-Task 3.1-Roleplaying Activity.avi


MEETING MINUTES

Date: Time: Location:

Facilitator

Attendees

Key Points of the Discussion

Agenda Item 1:

Agenda Item 2:


Agenda Item 3:

Agenda Item 4:


General Discussion

Assessor Use Only – Task 2, Part 2.1


Assessor Feedback

End of Meeting Minutes

In the video submission, the student; Assessors Decision Assessors Comments

1 Prior to the roleplaying activity, introduce themselves as the student who is taking the assessment.

Choose an item.

2. Displayed evidence of Photographic ID as proof of learner who is undertaking the assessment. Choose an item.

3. Showed the photographic ID visually enough, to determine the student in the role play is the student being assessed.

Choose an item.

4. ID Visible and matches student. Choose an item.

5 Participated effectively during the discussion?

E.g. Was able to discuss everything on the agenda, was

Choose an item.


Observation Checklist - Assessor Use OnlyFNSACC408

Work Effectively in the Accounting and Bookkeeping Industry Assessment D Task 2.1

Student’s Name: Date Assessed: Roleplay Date: Submission Type:

The following observation form is used by the assessor in order to review students submitted video roleplay for the described task.

It outlines the specific criteria used in order for the assessor to make an assessment decision of the submitted evidence.

To be deemed Successful in the roleplay the student must display all of the skills, knowledge, and task performance to all required criteria to the level of the unit of competency being assessed.

able to obtain the required information from the other person.

6 Clearly convey information during the discussion?

Choose an item.

7 Use appropriate questioning to clarify understanding and elicit feedback during the discussion?

Choose an item.

8 1. Use active listening to clarify understanding and elicit feedback during the discussion?

E.g., Paying close attention to what the other person is saying, using body language to show that the other person has their full attention, summarising key points in what the other person is saying.

Choose an item.

9 2. Adapt their communication style to demonstrate respect for the

values

beliefs

cultural expectations

of the stakeholder?

E.g., Avoiding the use of idioms and slang specific to one culture only, adapting a communication style more compatible with the other person’s requirements, being mindful of any special communication needs the other person may have.

Choose an item.

10 Was able to provide feedback and encourage the team?

Choose an item.

11 Was able to effectively and professionally resolve issues raised by the team?

Choose an item.

12 Was able to provide solutions to support the

Choose an item.


team?

13 Was able to engage the team into discussion to identify affecting work and work performance?

Choose an item.

14 Was able to work with the team to plan time and work priorities?

Choose an item.

End of Observation Checklist

2.2 Plan Work Effectively

SCENARIOAs team leader, your supervisor has also asked you to effectively plan your workload, including tasks you need to complete on your own and tasks you need to complete with the team.

Your financial services work tasks and activities include:

Accounts payable

Accounts receivable

Payroll petty cash

Bank reconciliation

Budget comparison

End of year duties

Record keeping

Accounts to trial balance

Today, these are the tasks you are supposed to complete:

team meeting to check the team’s progress since the last meeting in Task 3.1. Your supervisor has asked you to prioritise this over your other tasks and would like you to schedule this first thing in the morning.

accounts to trial balance

bank reconciliation of one quarter’s worth of bank transactions

report to supervisor about the outcomes of your meeting with


the team. According to your This is a low-priority task and can always be scheduled the next day.

Your normal shift starts at 9 AM and ends at 5 PM. This is a particularly busy and stressful period at work, so your team cannot take too much time away from work. In addition to this, the company boardroom is only available at 9:45 AM to 11 AM and 3 PM to 5 PM that day.


For this task, you will be planning your work tasks and activities to manage resources, time, and priorities.


1. Locate the Work Planning Sheet on the following pages. Use this to document the team work plan you will develop in this task.

2. Complete the Work Planning Sheet. To complete the sheet, schedule the work tasks/activities that you need to complete for one (1) day according to the given scenario.

For each task/activity:

i. Identify the resources that you need to access or use to complete this task/activity.

There must be at least one (1) resource for each task/activity.

ii. Provide the time frame for completing this task/activity, including the start and end time.

iii. Then indicate if the task/activity needs to be completed individually (to be completed by you) or by the team.

There must be at least one (1) task which must be completed individually.

There must be at least one (1) task which must be completed by the team.

Explain why this task/activity is to be completed individually or by the team. Include in your reasoning the specific conditions that make this task/activity more efficient if done individually or by the team.

3. Answer the supplementary question in the Work Planning Sheet.

4. Save and submit this Work Planning Sheet using the filename:

FNSACC408 Work Planning Sheet


WORK PLANNING SHEET

Completed by


Date completed

Start and end time Task/Activity Resources needed To be completed individually or by the team? Discussion of the task

Individually?

By the team?



Individually?

By the team?

Individually?

By the team?

Individually?

By the team?



Individually?

By the team?

Add more rows, as needed


SUPPLEMENTARY QUESTION

Identify at least two (2) constraints that you’ve accounted for while planning your tasks/activities and explain how you accounted for each on your planning sheet.

Constraints may include but are not limited to time, resource, or people constraints.

Constraints How you accounted for this in your planning sheet.

Assessor Use Only – Part 2, Task 2.2


Assessor Feedback

End of Work Planning Sheet


2.3 Access Publications and Software Tools

For this task, you will be obtaining access to two (2) publications and two (2) software tools needed to carry out your work tasks and activities.

Publications may include but are not limited to legislation and standards relevant to accounting and bookkeeping, procedural manuals (such as MYOB manuals), Staff Handbook, etc.

Software tools may include but are not limited to integrated accounting software (e.g. MYOB, Xero), Microsoft Excel, or applications and software for planning work schedule, tasks, and activities, liaising with client, etc.


1. Review the Scenario in Task 2.2. In particular, review the list of financial services tasks and activities that are within the scope of your role as bookkeeper at AnyBill Accounting Company.

2. Locate the Publications and Software Tools template on the following pages. Use this to document the publications and software tools you will access in this task.

3. Access two (2) publications that can help you carry out the work tasks and activities outlined in the Scenario.

For each publication:

i. Take a screenshot of the publication and attach this screenshot in the space provided below.

ii. Provide the name of the publication (e.g. Staff Handbook)

iii. Explain how this publication assists you in one (1) work task/activity within the scope of your role.

You must cite a different work task/activity per publication.

4. Access two (2) software tools needed to carry out the work tasks and activities outlined in the Scenario.

One (1) software tool must be an integrated financial software system. All software tools accessed must be the most updated version available for your use.

For each software tool:

i. Take a screenshot of the software and attach this


screenshot in the space provided below.

ii. Provide the name of the software (e.g. MYOB or MS Excel).

iii. Explain how this software assists you in one (1) work task/activity within the scope of your role.

You must cite a different work task/activity per software.


PUBLICATIONS AND SOFTWARE TOOLS

Publication 1

Publication name:

Explain how this publication assists you in one (1) work task/activity. Cite a different work task/activity per publication.


Publication 2

Publication name:

Explain how this publication assists you in one (1) work task/activity. Cite a different work task/activity per publication.


Software 1

Software tool:

Explain how this software tool assists you in one (1) work task/activity. Cite a different work task/activity per software.


Software 2

Software tool:

Explain how this software tool assists you in one (1) work task/activity. Cite a different work task/activity per software.


Assessor Use Only – Task2, Part 2.3


Assessor Feedback

End of Publication and Software Tools Template


2.4 Written Questions

For this task, you will be reflecting on the tasks you completed in Part 2 of this assessment and how you adapted to the changes in technology and work organisation found in this part of the assessment.

Answer the questions below.

1. Consider the tasks you have completed so far as part of your recent promotion as team leader.

In 100-150 words, explain how you adapted to this change in the work organisation in a timely manner.

2. Consider the most recently updated software tool you accessed in Task 2.3.

In 100-150 words, explain how you adapted to this change in technology in a timely manner.

1.

2.

Assessor Use Only – Task2, Part 2.4


Assessor Feedback


OVERALL MARKING RESULT FORM (For the Assessor’s Use Only)

Assessment Details

Student’s Name:

Assessor’s Name:

Workbook Part D: Case Study

Unit of Competency FNSACC408 Working Effectively in the Accounting and Bookkeeping Industry

Assessors Decision Choose an item.

Case Studies

1. Set up and Maintain Work Systems

1.1 Develop Work Systems Choose an item.

1.2 Review and Adapt Systems on a Regular Basis Choose an item.

2. Complete Work Activities

2.1 Provide Feedback and SupportChoose an

item.

2.2 Plan Work EffectivelyChoose an

item.

2.3 Access Publications and Software ToolsChoose an

item.

2.4 Written QuestionsChoose an

item.


Part D: Case Study – Submission Evidence – Individual task break down

FNSACC408 System Info Sheet 1 Choose an item.

FNSACC408 System Info Sheet 2 Choose an item.

FNSACC408 Work Systems Review Choose an item.

FNSACC408 Amended System Info Sheet 1 Choose an item.

FNSACC408 Amended System Info Sheet 2 Choose an item.

FNSACC408-Task 3.1-Meeting Minutes.pdf Choose an item.

FNSACC408-Task 3.1-Roleplaying Activity.avi Choose an item.

FNSACC408 Work Planning Sheet Choose an item.

Task 2.3 Access Publications and Software Tools Choose an item.

Task 2.4 Written Questions Choose an item.


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